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DriveNow

DriveNow

3.0 from 28 reviews

Reviews

(12)
(1)
(1)
(2)
(12)
  • Transparency
    2.3 (3)
  • Customer Service
    2.7 (3)
  • Trip Completed Yes (0) · No (2)
  • Price Accuracy
    2.3 (3)


Nat82

Nat82Greater Melbourne (Metropolitan), VIC

Great service

published

Love the live chat service, their suggestions saved me a lot of money. I have used them in the past with our campervan holiday, always helpful and lovely to talk too.

Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Car Hire
See all answers

C A.

C A.Greater Melbourne (Inner), VIC

  • Verified customer

Do not trust this company or use the site

published
Transparency
Customer Service
Price Accuracy
Trip Completed No
Booking Type Car Hire
See all answers
1 comment
DriveNow
DriveNow C.DriveNow

BAD SERVICE

published

I booked through drive now and I had to chase for my $50 deposit which is still didn't pay back from car rental company. I complained to Drivenow they haven't not done anything. So disappointed.

Transparency
Customer Service
Price Accuracy
Booking Type Car Hire
See all answers
FocusFan

FocusFanSydney, NSW

  • 19 reviews
  • 13 likes

Shop Around

published

This site looks good on the surface but after getting quotes using their comparisons for an airport car hire, I decided to go to one of the major care hire co's directly that was also listed on the quotes from Drivenow. Well, I'm so glad I did - I was able to get the same car for alot cheaper if I booked direct with the care hire co and online.....approx $127 for 1 day hire using Drivenow VS approx $80 for 1 day hire incl excess redn using the car hire co directly. As the old saying goes, it pays to shop around.


  • Verified customer

Outstanding comparison web site

published

Having all the car rental companies on one web site to compare pricing makes it so easy. Such a simple web site to navigate around. Stress free and no time wasted, will definitely use again.


Paul

Paul

  • 2 reviews

Do not book through these

published

Charge you double the price when you collect the vehicle. Fine print states these are estimated pricing. It's basically a search engine that does not offer the correct pricing.


Tammy

TammyWest Ryde

  • Verified customer

Horrible Experience saved by Amazing Customer Service.

published

Ken

KenHo Chi Minh City

  • Verified customer

Is there a zero rating option???

published

Went to Melbourne airport to pick up car. First of all Hertz didn't even know I had a booking until I gave them more details other than my name. Then they told me they needed certain documentation such as utility bills that I was not informed of earlier. My booking was not honored and I had to go to Thrift to get a hire car which cost me 3 times more. Don't rent from this website.

Miserable Customer Service

published
Hotdog

HotdogMelbourne

Thank you Drivenow

published

Recently booked car in Cairns at short notice with Budget using the Drivenow website. Was recommended Drivenow and was not disappointed. This company obviously has a great relationship with its suppliers. I was pleasantly surprised to have an upgraded vehicle offered when I presented for pick up. Overall I was impressed by how easy the booking process was and how I felt valued by Budget as a Drivenow customer. Upon return I had a query regarding my invoice, I was most impressed with the attention to detail afforded to my inquiry by the customer care department. Overall easy booking and outstanding followup and support. On the basis of this experience I can recommend this company and persononally will use them again.


Aditya

Adityaworld

  • 3 reviews

Price beat guarantee... yeah right

published

I have had absolutely horible experience.
Chat consultant just looks to chew away time.
also checked their 'other costs'. e.g. child seat provider co offers it for 11/day these guys offer it for 14 a day

very disappointed. much rather book directly through the company.


Mighty caravan great - Customer Service Auckland poor

published

Davesnothereman

DavesnotheremanPerth, Western Australia

  • 6 reviews
  • 8 likes

Good.

published

Everything went exactly as planned. The van was clean and reliable but there were a couple of minor faults (T.V. didn't work - but who wants it anyway: drain pipe from slug tank was broken) but it didn't spoil the holiday.

At the end of the hire the deposit was returned to my bank account promptly which was appreciated.


Mustang Sally

Mustang Sally

  • 2 reviews
  • 1 like

Rip off, watch the hidden charges.

published
Rebecca

RebeccaMelbourne

  • Verified customer

A very happy camper!

published

I regularly use DriveNow to arrange both campervan and car hire around Australia. Its great having it all in one place and its so easy to play around with dates and locations to find the best deal. If I ever have any questions, the team are very helpful and just a phone call or email away, always fast and efficient responses. The vehicles have always been in great condition and such an easy process when collecting and returning the vehicle. I have no reason to look anywhere else! Thanks a lot DriveNow!

Mel

MelWentworthville

Campervan Relocations

published

If you hire from Apollo make sure you understand the terms and conditions and that you have NO insur

published
1 comment
Steve Buckley
Steve Buckley

Not sure why this Apollo post is on the DriveNow review page, do Apollo not have a page?


Chris

ChrisPerth

  • 3 reviews
  • 1 like

Apollo campervan rental

published

These guys are the cheapest when looking online but they hide their excessive credit card costs in the small print. For a $1000 rental they charged a $100 credit card fee, they wouldn't give the $100 fee back when asked and hence the bad review. Aside from that the vehicle was fine but you should do the maths if shopping around.
Vehicle was fine
Hidden costs

1 comment
Steve Buckley
Steve Buckley

I contacted DriveNow to ask them about Apollo and hidden fees, the haven't used Apollo for over 2 years.


Excellent website, professional, practical, transparent costs, flexible, friendly and efficient.

published

jeremy.singh.980

jeremy.singh.980AU

  • 2 reviews

Price match - Not if we can help it!

published
1 comment
nicola.mccartie
nicola.mccartie

Totally agree. They have a loop hole for everything so not give out their 10% price match. pay to shop around.


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