Fantastic service, great vans!
I highly recommend Drive Now for booking a campervan holiday - fantastic customer service, great rates and the vans were in top condition! Stuart looked after us so well, always responding to questions and concerns promptly and he found us a great deal on a 4 van booking compared with other sites. Will definitely use them again!
Do not book! They say vehicle available, you book, then they say sorry sold out and send more expensive options
I made a booking at 2:32 pm today confirming date and time and pick up for my vehicle. They take payment immediately, and then send me an email 20 mins later at 2:52pm to say that the vehicle is sold out, but i can get another one at a much more expensive rate. Double the price in fact! LUCKY ME!!!
If i don't want the car - then i can pay a 9% REFUND SURCHARGE. pretty sure this is illegal and false advertising.
Email for your records - copied and pasted.
Thank you for choosing DriveNow for your campervan request.
Unfortunately, due to very ...high demand over this period, we are unable to confirm your reservation as the Britz Venturer has already sold out. Alternatively, we can confirm the following vehicle for your travel dates. We can confirm instantly any of the vehicles which show the status of 'instant confirmation'. If the vehicle status shows ’On Request’, the vehicle must be requested with the campervan supplier as it cannot be confirmed instantly. The On Request status may be due to the campervan supplier being down to their last availability or the vehicle may now have sold out.
Amazing customer service
Highly recommend! Booked my last three campervans through them and all have been great value when comparing to other sites. The main reason I would recommend them though has been their customer service support. They have been super accommodating with changes and assisting us with our bookings. Julie was particularly helpful and look forward to booking with them again.
Love the live chat service, their suggestions saved me a lot of money. I have used them in the past with our campervan holiday, always helpful and lovely to talk too.
Do not trust this company or use the site
Do not trust this company or use the site. Save your money and use another company. After booking with them, they advised there was an error with the quoted rate and did not honour the quote. The blame game between themselves and the car-hire vendor they have chosen to partner with occured. DriveNow canceled the quote leaving us high and dry (telling us to go externally to Avis instead as they had a cheaper quote than they could offer). We were very frustrated, as we made all other bookings (i.e. hotel, driving routes etc..) were based around p...icking up this car rental from this location (we had another location that we preferred with another company before coming across DriveNow, but had changed this due to booking with DriveNow). As I said, do NOT TRUST this company - no customer service! and you will be left paying more like we now need to.
I booked through drive now and I had to chase for my $50 deposit which is still didn't pay back from car rental company. I complained to Drivenow they haven't not done anything. So disappointed.
This site looks good on the surface but after getting quotes using their comparisons for an airport car hire, I decided to go to one of the major care hire co's directly that was also listed on the quotes from Drivenow. Well, I'm so glad I did - I was able to get the same car for alot cheaper if I booked direct with the care hire co and online.....approx $127 for 1 day hire using Drivenow VS approx $80 for 1 day hire incl excess redn using the car hire co directly. As the old saying goes, it pays to shop around.
Outstanding comparison web site
Having all the car rental companies on one web site to compare pricing makes it so easy. Such a simple web site to navigate around. Stress free and no time wasted, will definitely use again.
Do not book through these
Charge you double the price when you collect the vehicle. Fine print states these are estimated pricing. It's basically a search engine that does not offer the correct pricing.
Horrible Experience saved by Amazing Customer Service.
Let me just start off with whenever I write a review it's usually for all the BAD reasons. So the fact that I'm taking time to write a GOOD review says A LOT. In May 2016, I booked a car online for hire with Europcar. When I got to Gold Coast airport they said they couldn't find any such booking, therefore I had to pay an extra $200 due to the last minute booking. Ofcourse I was not pleased. When I got back to Sydney I emailed Drive Now and told them about my ordeal (ofcourse it was not a 'happy toned' email). Sara the Manager of Customer Reten...tion and Loyalty replied back in a timely manner and apologised for the mishap and offered me at $50 credit towards any booking in the future. Although $50 in no way compensates for the experience and $200 I had to fork out of my own pockets initially, it could have been Europcar who made the initial stuff up and the fact that Drive Now took responsibility and compensated without me having to ask is something we don't see in Australian businesses today. I thanked Sara and I thought that was the last of it. However today, over a year after our conversation I receive an email from Sara asking me for my bank details so I can be credited $50. Now WOW. I know it's not a lot of money, but that's customer service. She replied back in a timely manner to ALL my emails, took responsibility, compensated for a mistake that is likely to not have been their fault and followed up OVER A YEAR LATER. I will definitely be booking with them in the future and would 100% recommend anyone to book with them. This sort of service definitely feels like if things go wrong they'll look after you. Thanks Sara, love your work!
Is there a zero rating option???
Went to Melbourne airport to pick up car. First of all Hertz didn't even know I had a booking until I gave them more details other than my name. Then they told me they needed certain documentation such as utility bills that I was not informed of earlier. My booking was not honored and I had to go to Thrift to get a hire car which cost me 3 times more. Don't rent from this website.
Miserable Customer Service
First of all - I never write reviews, but my experience was terrible.
Comparing quotes and the site's promise of 'instant conformation' appealed - however there was no instant confirmation, only a holding email. When I checked the suppliers website directly it said there was no availability which got me concerned. When I called customer service the first time a very grumpy man could not find my record, arguing with me that clearly I had not even made a booking (despite having a reference number and email from Drive Now). I was even scolded f...or booking after 5pm, surely I should know that the lists aren't current at that time (?!). My concern was that without proper cancellation of the order I may be charged (pick up in under 5 days). The contact number for Australia seemed to take me through to said grumpy man in new Zealand. He grew increasingly agitated telling me he had better things to do and effectively to go away, categorically stating I have no order - I must be mistaken (despite my attempts to help him with reference numbers, surname, pick up locations, country, time of booking etc, email details etc). When I later called the international contact number I got through to a very brusque lady who was apparently working on my order (so clearly I was not mistaken!) only to be told there was no availability other than if I paid three times the amount I booked for. Cancel Cancel Cancel. Huge waste of time.
Thank you Drivenow
Recently booked car in Cairns at short notice with Budget using the Drivenow website. Was recommended Drivenow and was not disappointed. This company obviously has a great relationship with its suppliers. I was pleasantly surprised to have an upgraded vehicle offered when I presented for pick up. Overall I was impressed by how easy the booking process was and how I felt valued by Budget as a Drivenow customer. Upon return I had a query regarding my invoice, I was most impressed with the attention to detail afforded to my inquiry by the customer care department. Overall easy booking and outstanding followup and support. On the basis of this experience I can recommend this company and persononally will use them again.
Price beat guarantee... yeah right
I have had absolutely horible experience.
Chat consultant just looks to chew away time.
also checked their 'other costs'. e.g. child seat provider co offers it for 11/day these guys offer it for 14 a day
very disappointed. much rather book directly through the company.
Mighty caravan great - Customer Service Auckland poor
As first time campervaners it would be a good suggestion that the staff on site perhaps do a one on one run through on the main things we needed to know, as the GPS video thing we were given did not work properly once we were on the road and at times was very frustrating. The staff at the branch actually forgot to give us the GPS and as we were still visiting family near by we didn't realise this until after closing hours lucky we hadn't left Auckland just yet but it was a mission trying to get a hold of someone inside the office to open the g...ates for us so we can advise them. It was very busy the morning we went to pick up our caravan and found we were delayed by an hour waiting for staff to serve others before us and then be told everything is self service. Just as a tip if if is your first time hiring a campervan I would enquire with other businesses to see if they actually do one on one demonstrations for you before you take the van if that is what you would prefer, other wise you would have to watch videos on how things are done with drivenow. The van itself was awesome 4 berth shower/toilet Mighty campervan.
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