- Verified customer
Do not trust this company or use the site
Do not trust this company or use the site. Save your money and use another company. After booking with them, they advised there was an error with the quoted rate and did not honour the quote. The blame game between themselves and the car-hire vendor they have chosen to partner with occured. DriveNow canceled the quote leaving us high and dry (telling us to go externally to Avis instead as they had a cheaper quote than they could offer). We were very frustrated, as we made all other bookings (i.e. hotel, driving routes etc..) were based around p...icking up this car rental from this location (we had another location that we preferred with another company before coming across DriveNow, but had changed this due to booking with DriveNow). As I said, do NOT TRUST this company - no customer service! and you will be left paying more like we now need to.
This site looks good on the surface but after getting quotes using their comparisons for an airport car hire, I decided to go to one of the major care hire co's directly that was also listed on the quotes from Drivenow. Well, I'm so glad I did - I was able to get the same car for alot cheaper if I booked direct with the care hire co and online.....approx $127 for 1 day hire using Drivenow VS approx $80 for 1 day hire incl excess redn using the car hire co directly. As the old saying goes, it pays to shop around.
- Verified customer
Horrible Experience saved by Amazing Customer Service.
Let me just start off with whenever I write a review it's usually for all the BAD reasons. So the fact that I'm taking time to write a GOOD review says A LOT. In May 2016, I booked a car online for hire with Europcar. When I got to Gold Coast airport they said they couldn't find any such booking, therefore I had to pay an extra $200 due to the last minute booking. Ofcourse I was not pleased. When I got back to Sydney I emailed Drive Now and told them about my ordeal (ofcourse it was not a 'happy toned' email). Sara the Manager of Customer Reten...tion and Loyalty replied back in a timely manner and apologised for the mishap and offered me at $50 credit towards any booking in the future. Although $50 in no way compensates for the experience and $200 I had to fork out of my own pockets initially, it could have been Europcar who made the initial stuff up and the fact that Drive Now took responsibility and compensated without me having to ask is something we don't see in Australian businesses today. I thanked Sara and I thought that was the last of it. However today, over a year after our conversation I receive an email from Sara asking me for my bank details so I can be credited $50. Now WOW. I know it's not a lot of money, but that's customer service. She replied back in a timely manner to ALL my emails, took responsibility, compensated for a mistake that is likely to not have been their fault and followed up OVER A YEAR LATER. I will definitely be booking with them in the future and would 100% recommend anyone to book with them. This sort of service definitely feels like if things go wrong they'll look after you. Thanks Sara, love your work!
- Verified customer
Is there a zero rating option???
Went to Melbourne airport to pick up car. First of all Hertz didn't even know I had a booking until I gave them more details other than my name. Then they told me they needed certain documentation such as utility bills that I was not informed of earlier. My booking was not honored and I had to go to Thrift to get a hire car which cost me 3 times more. Don't rent from this website.
Miserable Customer Service
First of all - I never write reviews, but my experience was terrible.
Comparing quotes and the site's promise of 'instant conformation' appealed - however there was no instant confirmation, only a holding email. When I checked the suppliers website directly it said there was no availability which got me concerned. When I called customer service the first time a very grumpy man could not find my record, arguing with me that clearly I had not even made a booking (despite having a reference number and email from Drive Now). I was even scolded f...or booking after 5pm, surely I should know that the lists aren't current at that time (?!). My concern was that without proper cancellation of the order I may be charged (pick up in under 5 days). The contact number for Australia seemed to take me through to said grumpy man in new Zealand. He grew increasingly agitated telling me he had better things to do and effectively to go away, categorically stating I have no order - I must be mistaken (despite my attempts to help him with reference numbers, surname, pick up locations, country, time of booking etc, email details etc). When I later called the international contact number I got through to a very brusque lady who was apparently working on my order (so clearly I was not mistaken!) only to be told there was no availability other than if I paid three times the amount I booked for. Cancel Cancel Cancel. Huge waste of time.
Thank you Drivenow
Recently booked car in Cairns at short notice with Budget using the Drivenow website. Was recommended Drivenow and was not disappointed. This company obviously has a great relationship with its suppliers. I was pleasantly surprised to have an upgraded vehicle offered when I presented for pick up. Overall I was impressed by how easy the booking process was and how I felt valued by Budget as a Drivenow customer. Upon return I had a query regarding my invoice, I was most impressed with the attention to detail afforded to my inquiry by the customer care department. Overall easy booking and outstanding followup and support. On the basis of this experience I can recommend this company and persononally will use them again.
Price beat guarantee... yeah right
I have had absolutely horible experience.
Chat consultant just looks to chew away time.
also checked their 'other costs'. e.g. child seat provider co offers it for 11/day these guys offer it for 14 a day
very disappointed. much rather book directly through the company.
Mighty caravan great - Customer Service Auckland poor
As first time campervaners it would be a good suggestion that the staff on site perhaps do a one on one run through on the main things we needed to know, as the GPS video thing we were given did not work properly once we were on the road and at times was very frustrating. The staff at the branch actually forgot to give us the GPS and as we were still visiting family near by we didn't realise this until after closing hours lucky we hadn't left Auckland just yet but it was a mission trying to get a hold of someone inside the office to open the g...ates for us so we can advise them. It was very busy the morning we went to pick up our caravan and found we were delayed by an hour waiting for staff to serve others before us and then be told everything is self service. Just as a tip if if is your first time hiring a campervan I would enquire with other businesses to see if they actually do one on one demonstrations for you before you take the van if that is what you would prefer, other wise you would have to watch videos on how things are done with drivenow. The van itself was awesome 4 berth shower/toilet Mighty campervan.
Everything went exactly as planned. The van was clean and reliable but there were a couple of minor faults (T.V. didn't work - but who wants it anyway: drain pipe from slug tank was broken) but it didn't spoil the holiday.
At the end of the hire the deposit was returned to my bank account promptly which was appreciated.
Rip off, watch the hidden charges.
We recently hired a camper van from Drive Now that we picked up at Auckland Airport. It took 1.5hours for us to get going in the vehicle, even though the actual briefing only took 10 minutes and I did the self check in.
They told me they would put the $7000 bond for the vehicle 'on hold', like what happens when you check in to a hotel. In fact they made a $7000 bond charge on my credit card and then credited the credit card when we returned the vehicle. I was charged $400 for the transactions by my credit card (international exchange rates) a...
- Verified customer
A very happy camper!
I regularly use DriveNow to arrange both campervan and car hire around Australia. Its great having it all in one place and its so easy to play around with dates and locations to find the best deal. If I ever have any questions, the team are very helpful and just a phone call or email away, always fast and efficient responses. The vehicles have always been in great condition and such an easy process when collecting and returning the vehicle. I have no reason to look anywhere else! Thanks a lot DriveNow!
Booked for a Melbourne-Hobart relocation 3 weeks ago. I know these arrangements can be cancelled at the last moment. This is tricky. I arranged travel for my partner on the overnight ferry. We were all set to go in 2 days time. Today (Saturday) I have a call from Maui to say my relocation is cancelled...ok. part of the deal. Also noticed another relocation in the same time frame, but on enquiry to Drive Now, this had been sold. I had asked , when booking originally, about the eventuality of such an event, was zero due to the costs involved wit...h ferry transfers. Now, I am faced with a $1,000 add on to my holiday.Had to book a very expensive seat on the ferry, also, had to rebook accommodation. OK. such is the nature of re-location pot-luck, but I would have thought that the other available re-locate, should have been given to me. At the end of the day, much cheaper to rent a car in Tassie, than campervan. So stressed by this. cheap nasty
If you hire from Apollo make sure you understand the terms and conditions and that you have NO insur
We booked a holiday in melbourne with apollo in march 2014. The motor home, was filthy and damaged inside and was not the one ordered. The staff were foreign and had difficulty in explaining the workings of the van and the conditions of the hire contract. This was our undoing as like others on this forum we believed we were purchasing insurance when we took the vip option and paid the highest rate possible to cover us (we thought ) for any eventuality with a nil excess. This was what we were told by the staff when we picked up the van. We subse...quently had an accident when a tree branch went through the fiber glass of the van causing a hole above the passenger side window. We did not worry too much as we believed we were covered for any damage. Not so. Hirers beware. What they sell you is a reduction in liability, which means sweet all. We were told by one of their non english speaking staff that we would be liable for any damage to the roof. Again not so. Although they would not supply us with a copy of their insurance and the terms and conditions the damage not covered is apparently any above head height. They do not specify whose head height they take as a guide though. They then sent us their repairers quote for the damage with threats that if it was not paid within seven days they would take us to court. Their quote was $13800.00 that's right thirteen thousand plus dollars. One quote only plus a further $2000.00 for the two weeks the van would be off road being repaired. I wrote stating that i was not satisfied with their quote and that we would be finding someone to look at it which we did. The person we found was wonderful and gave us lots of information and was honest with us stating that he had done a similar repair for $8000.00. He went through their repairers quote item for items and pointed out where we were being charged twice for the same piece of work and where we were being overcharged for the number of hours quoted. While we were getting legal advice and going to a reputable repairer apollo continued to send us emails threatening to take us to court. I sent them emails stating that given the costs of the repair as quoted by them i did not feel any judge would penalise us for finding out exactly what apollos' repairer had actually quoted for and to enable us to make informed decisions. After numerous emails ultimately apollo waived the $2000.00 off road fee and they accepted $7000.00 for the repair. This was due in part to their assessors credibility being compromised when he agreed to the repairer charging $1400.00 for the removal and replacement of a non existent carpet and other ridiculous charges which their assessor had no idea of. Our suggestion is get a second opinion on the cost of the damage if possible. We would not have picked up so many over charges if we had not taken the photos and repairers quote to another reputable repairer when we got home. Apollo attempts to get as much money from you as possible unless they are challenged. While $7000.00 is very different from the almost $16000.00 initially quoted we still are hurting financially as seven grand is a lot of money. We also are really angry as we believed we were covered for the damage. We will never hire through apollo again. Their terms and conditions are not clear and they will not provide you with the terms and conditions of their insurance for which you pay through the nose the reduction in liability for. Challenge their repairers quotes and get your own. Most repairers now quote on photographs only and not the damaged vehicle as do most assessors. They can and do reduce the amount if challenged but you have to get real evidence. Stay well clear of apollo and make sure other hire companies don't do the same thing. We have learnt a very expensive and very hard lesson. Hopefully others will learn by our mistake. The van was old dirty and worn
Apollo campervan rental
These guys are the cheapest when looking online but they hide their excessive credit card costs in the small print. For a $1000 rental they charged a $100 credit card fee, they wouldn't give the $100 fee back when asked and hence the bad review. Aside from that the vehicle was fine but you should do the maths if shopping around.
Vehicle was fine
Excellent website, professional, practical, transparent costs, flexible, friendly and efficient.
On my way home from the States to collect a previously reserved camper with another company and catch up with family in Australia. Received a call to advise the camper was no longer available and the company could not offer an alternative over the busy holiday period. Was recommended DriveNow and their efficient staff promptly organised a camper to cover my needs. Initially looking online, was impressed with their rate data and simple to follow comparison chart. DriveNow staff listened and acted immediately - thus providing me with a hassle fre...e, seamless booking experience at a very stressful time. My Britz camper was waiting for me in the parking lot as advised and I can honestly say "the Price you see is the Price you pay". Provided with thorough information and documentation there were no surprises at vehicle collection. During our travels we could rest assured that DriveNow also provide service via phone contact and online chat if required. A very positive experience. We are now planning our return to Australia later this year. Thank you DriveNow! Easy to use, clear on prices and processes. Excellent client service and follow up. Was extremely happy with this professional service compared to others I have experienced.
Price match - Not if we can help it!
So, the pricematch guarantee. The slogan "We have the best rates GUARANTEED!" When reading this, you sense that the company is going to be cheap, and if not, at least comparable to the rest of the market.
What a shock I got! I was quoted approx. $250 for a 4day rental which I believed at the time was a good rate, so I booked. However, when I looked the very next morning and checked the actual rental company (hertz) website, I was shocked to see that the quote received was significantly cheaper ($191). When I checked the drivenows website inclu...
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