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As of March 6th 2019, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
Dux Ecosmart Gas Boosted Solar
D2F20226N (250L), 315L, 400L
Not Happy JanGreater Melbourne (Inner), VIC
I will never buy a Dux again
My Dux Sunpro 305 Solar Water Heater leaked (frost valve) on it's second, forth, sixth, eight & tenth year. Each time this happened it cost me $400 to fix, plus a large water bill. Dux was not interested in finding out why this was happening. All they cared about was if the unit was still under warranty, and were very rude. The system has just sprung a huge leak 1 month after replacing the frost valve for the 5th time.
I have had enough and are now replacing it with a different brand.
Purchased in March 2010.
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Mahendra T.Greater Melbourne (Metropolitan), VIC
"DUX" products means "WORST" products !
Very bad experience i got with Dux solar water heater, i bought new house in Oct- 2012 and this system was there to give me lot of financial pain, from 2012 to Dec-2018 i paid almost $ 1000 to repair this crap product, and again today 31-03-2020 i got problem so, i have to keep $ 300-400 to feed this system, please keep away from Dux products, it will give you lots of stress financial burden.
1 comment
Dux C.Dux
Hi Mahendra,
We are genuinely sorry this happened and look forward to resolving with you.... Read more
So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you? Best Regards, The Dux TeamSimilar opinion? Write a review on ProductReview.com.au!
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Dux C.Dux
Hi there,
We apologise for any inconvenience this may have caused you.... Read more
Our team would like to resolve this for you. So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you? Regards, The Dux Team