42 reviews
Recent reviews
Fantastic Customer service. I have ordered a few items and also a new travel machine. All products have come as described quickly and efficiently. I had issues with the travel machine and they were swiftly resolved with no arguments. I am very impressed and would strongly reccommmend easy Capps products and services.
I have been purchasing my CPAP machine and parts from Easy CPAP for years. William has been so helpful and supportive over that time, and I appreciate so much the number of times I have contacted him to get support or advise and he has always assisted me.
I cannot fault the customer service on my husband's order. When I realised I needed the CPAP urgently before our holiday, I added a note to my online order and followed up the next business day. The response was immediate—the gentleman I spoke with was helpful and understanding of my situation. Remarkably, the item arrived just two business days… Read more
later, all the way from Brisbane to regional SA.
But the real win? The CPAP itself is whisper-quiet, and the peace at night now that my husband isn't snoring is absolute bliss! This product has genuinely transformed our sleep quality. Thank you for the outstanding service and for delivering exactly when we needed it most!
I have recently purchased the Resmed travelling mini CPAP machine and it was $200-$300 cheaper than other companies. The delivery was fast, received within 3 business days. I am happy with the product which came with a 3 year warranty but I was able to extend to 5 years, once I registered the device online.
I was caught in Brisbane during cyclone Alfred without power and no battery for my cpap machine. I spoke to William who went out of his way to organise a pickup for a battery and that got me back and running. Could not have asked for better service, thanks William
Excellent A-grade Service – I purchased something that was not correct and then I made an error in the return process. Still, Easy CPAP contacted me and went through the parcels to find my return, which had gone to the wrong centre. I am very grateful for the excellent quality service of this company. I received a full refund.
Great machine – Bought a cpap machine from them. Good postage time, good communication and machine is great. I had someone at a cpap store tell me that it would not be as good as the resmed machine they wanted $1800 for. Well this machine is great and I'm having less apnoeas than I was having on a rented resmed machine.!!
Answer Phone and Deliver – Bought from these guys as they price matched and could deliver. Unit arrived before Perth Store could even get supply after not ever answering their phone. One phone number for three stores. Rubbish. Thanks to Easy CPAP we will be breathing easy as we delve into Trump land.
Good service and excellent price – I’ve bought Simplus cushions and head straps from these guys online for about 3 maybe 4 years and have occasionally called them on the phone. So far everything has gone smoothly and very good prices on the items I buy from them. Last I spoke with them they said they are basically an online store and didn’t have fitting room to try gear out. Not… Read more
sure if this is still the case? I can recommend them based on what I buy and the price and prompt delivery and helpful friendliness over the phone. I can’t speak for how they treat returns as have never had to do one? Hope this review helps someone out there I know it can be daunting buying cpap gear at times.
Excellent, effective, speedy, flexible service and delivery – Friendly, efficient, speedy service and delivery - particularly appreciated their flexibility by providing the mix of parts that worked best for me and saved $$s - shocked to see older poor reviews - my experience last week was excellent
Great service – I've been dealing with these guys for three years now. Accidentally ordered a part that didn't fit my machine, my bad I know, but they called to double check before shipment and changed the part I ordered to the correct one even though what I needed was significantly cheaper. That's a pretty good service as far as I'm concerned. Shipping is what you'd expect and all of that is pretty well the best you can ask for in an online shopping experience.
Excellent service – Truly excellent service. I ordered a new type of mask (Vitera) to see if it would fit better than the Resmed I have used for years, but it was very uncomfortable. Easy CPAP made the process easy, as the name implies - they have sent me a new Resmed replacement at no cost, and even sent an Australia Post sticker to return the one I couldn't use. I'll be using them in future!
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Buy online don’t expect delivery – Bought online, paid for and expected home delivery but instead delivered to Post Office. If I wanted the inconvenience of PO delivery I would have driven to my closest shopping hub and purchased there! AusPost notify no one home? Rubbish. I took delivery of 3 other parcels in the last 4 hours. Obviously EasyCpap don’t pay correct bulk shipping… Read more
rates and AusPost couldn’t give a toss where they leave your purchase. Not good enough. I’m now inconvenienced by having to drive and collect the parcel which completely negates the reason for online shopping. I suggest if people want cpap equipment they shop elsewhere. It’s the merchants responsibility to make sure that shipping is as per the agreed purchase agreement.
Don't bother with them – Messaged them telling them how the material was coming apart, even sent pictures of it, heard nothing back whatsoever. Now it's far to late for anything, go anywhere but here
Service – Easycpap is great service and prices. The following is my review on the purchase of a Vitera cpap full face mask . This mask is absolutely a piece of garbage the headgear is that thin that it feels like it’s cutting into the back of your neck the so called new cushion keeps blowing out that you have to tighten the straps that tight you nose and cheek bones become sore. A update of the simplus mask talk about going backwards AVOID this mask
Seamless Transaction – Website was easy to navigate, if you do your homework, you will find EasyCPAP is value for money. Payment options available on Quality brands and plenty of equipment options depending on your needs. I ordered a BMC travel device with mask included in the price, ordered on a Sunday night and received it 3days later on a Wednesday. Impressed with… Read more
the promptness and securely packed item. The device operates the way it should and I am pleased with the ease of operation. Highly recommend this company for its professionalism, integrity and value for money.
Easy CPAP – Ordered a mask Saturday night from this on line shop. 5 stars for service. Product delivered Tuesday. Product as described. No hesitation in recommending Easy CPAP.
Customer service could be improved – Dispatch and postage were fast; however, I was missing 2 items. I reached out to the customer service immediately, providing my order number, photos of the package and its contents. I did not receive a response to this email, or to my subsequent follow up email 3 weeks later... I shortly followed up with a Facebook message to their page which… Read more
was also ignored. As a hail Mary I sent a 1 final email which they also did not respond to.
They have since posted the missing items, which I received today. I still have not received any communication, reply or apology. I am satisfied with the product and postage, however based solely on the (lack of) customer service, I will probably look around for another company in future.
Excellent service and products – I purchased my first Resmed for Her Airsense 10 nearly 1 month ago. When I phoned to order the young man William who fixed up my order was very helpful with any enquiries that I had. Delivery did not take long only 2 days. I set the machine up and have been totally satisfied with the operation of it and the results that I am getting. I only had… Read more
to swap the nasal mask for a different size which didn't take long to be delivered and was sent with a return postage bag fully paid for by Easy Cpap. Their prices are very competitive so when I need to order spare parts for my machine I will be using this company again. Thanks Easy Cpap.
Easy CPAP lives up to its name – Nothing about CPAP is easy but these guys sure do help. Excellent customer service and post sales support. Excellent understanding of the products they sell and some of the sharpest prices on the market with fast delivery. I can't recommend them enough
Fantastic Company!! – Not only did they answer the phone quickly (lucky to get others to answer) they listen to all me questions and explained all of my queries. Placed the order 10.00am and it was at my house at 1.00pm the next day and i am interstate, well done. Have told friends of my experience.
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Seriously outstanding experience! – I honestly couldn’t recommend Easy CPAP enough! I purchased my product yesterday and I already have it in my hands today and I’m in a different state! Seriously impressive for a busy company to dispatch and deliver within 24 hours. Such a refreshing change after so many other companies blame Covid and take 3 weeks to deliver. Well done Easy CPAP.
Excellent service! – I stuffed up on my order and they were more than happy to exchange. Even told me I was eligible for refund on return postage as I'd paid through PayPal which I didn't know. Definitely recommend.
So quick!!!! – Ordered 9am on Tuesday, paid only $5 extra for express post and it arrived on my hand in Melbourne 10am Wednesday!! Shocked! Especially during a pandemic and post delays. They had exactly what we wanted, fantastic price and delivered quick. You have a customer for life! Thanks
Best prices and Service – I found exactly what I was looking for and at a significantly lower price than elsewhere. My order was dispatched express mail late Tuesday afternoon and was delivered- far south coast NSW Thursday morning. Doesn’t get any better than that! Very impressed, and I will be back. Excellent service always gets me back
Amazing service – So easy to deal with, their service is second to none. I would highly recommend! Very helpful whilst choosing the machine, dispatch was within hours and after sales service is excellent.
SerrviceQuality mask and exceptional – Ordered an F20 Airfit mask late on. Monday and it arrived at my door on Wednesday morning. This is typical of past purchases from Easy CPAP. I highly recommend them for excellent prices and very good customer communication.
Simply put.... PERFECT! – William was a great help, exceptional knowledge, fast dispatch and product quality and price was excellent. When you have tried the others, give William a call....you won't regret it. Thanks to all.
Good communication – Ordered dreamwear nasal mask, was not happy with product but Easy CPAP communicated well and received a full refund.
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