WORST Aftersales customer service imaginalbe
I've had the product for just over 2 days now, and based on an initial test, the Product is great! HOWEVER, I had the wrong battery delivered as part of a kit. Called EGO customer support service and was advised it's "normal" to receive battery that is different to the one advertised - as its subject to when the kit was packaged. Meghan (from head office) went further to say given battery is not defective, there's NOTHING that can be done. She even suggested the retailer would not help - despite the battery being different to the one advertised...on their own EGO Australia website. Such a shame having a great product only to be supported by the worst customer service imaginable. I'm now regretting my latest purchase and would be mindful of this unflattering experience before purchasing any further EGO branded products (in Australia at least) as I know I'll be faced with the same "quality" of customer care should I ever need to make a warranty claim, which makes their product worthless and untrustworthy. Note: I noticed other buyers (on this website) have also made similar unflattering remarks on EGO's lack of customer care (here in Australia), so I truely hope someone from EGO's US head office will look at these notes and educate the Australian office on what it takes to retain customer loyalty and implement the very basics of customer care.
Purchased in May 2020.
Fantastic and so far great battery life
I've now had my mower for 30 days and it's fantastic. It is easy to start, the self propel feature I was a bit iffy about because I've never had it before but it makes light work out of the yard.
I have a fairly large yard with couch grass and I have managed to do the whole thing on one catch. It's very full by the end of it but it used to take me 2 or 3 with the old mower.
I haven't had the battery go below 15% once yet.
Super easy to clean the blade.
Great mower. I was worried switching to battery but the ego was well worth the extra money.
- Verified purchase
I've been using this mower for a week now and I'm pleasantly surprised with its design and performance. The pros are it's light weight, low noise levels, ease of adjusting the height and folding up the handles, the quick recharging time, no petrol and oil to worry about or air filters to clean and replace, the ease of cleaning the underside of the mower, the length of time I'm able to mow on one charge, the self propelled feature being independent of the actual mowing, the ergonomics and fit and finish are excellent, the quality of the cut, and...the efficiency of the mulching. Cons are the self propelled speed could have finer variations - it's not continuously variable, there's a big jump from medium speed to high speed - and I'd prefer the self propelled speed lever to be on the horizontal bar at the top of the mower handle similar to what Honda and Toro have (even better would be a system similar to the Toro Personal Pace). Also aussie gardeners like to mow our lawns fairly low, although I do realize not everyone does that, and a lot of Aussies would prefer to have a lower minimum cutting height than the 28 mm provided by this EGO mower particularly when it comes to couch, buffalo lawns. But the pros far out number the cons and I now look forward to mowing the lawn whereas before, with my petrol Honda mower, it was not the most enjoyable task. Well done to EGO for putting so much thought into the design and features of the mower.
Purchased in July 2019 at Guildford garden machinery for A$1,049.00.
Great Mower Wish I Had It Sooner
No more worries about fuel and mixing, starts with a press of a button, set your own pace, self drive, very easy to use. Good sized grass catcher, I only had to empty it twice instead of the usual 4 times. You can recharge battery within an hour. The battery also fits the edge trimmer.
- Verified purchase
EGO LM2102E SP Battery Mower
This self propelled mower has great battery life and runs well.
I purchased it new in May 2018, it only lasted 5 minutes but was quickly replaced with no hassles.
What l don't like is the base is plastic and flexes too much
If you set to the correct height and push it the frame bends and the front of the blade digs in.
But if you use self propelled which is rear wheel drive it cuts perfectly
I wish it had a sturdy metal frame, but this is the only thing l can fault.
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