EKO 4K Ultra HD Smart webOS TV Series

Save yourself the headache – DO NOT BUY FROM EKO TV You may have noticed many reviews of poor experiences with this brand, and that IS NOT a coincidence. Having purchased my first EKO TV in the past three years (mind, not knowing anything about the brand at all) has been both a delight and a great disappointment. The TV we owned was 85 inches, as it had a good price tag… Read more

for $1399 and was advertised by reliable sources.

For what it's worth, it worked well for the most part... but it did have issues where the monitor would force shut down on its own and a clunky UI but aside from those, it worked as you'd expected from an inexpensive Smart TV. Like what other buyers have reported, my TV had also stopped working after 3 years since its purchase. In my case, it stopped working on its own after attempting to scroll through the channels and now the monitor only shows a black screen whenever we'd turn it on.

I've attempted to reach out to EKO's customer service, and to my own bafflement, was an unpleasant experience. This is perhaps the most recent experience of having witnessed a customer service so incompetent, to the extent of receiving spelling errors, and upon realising my own messages of concern were being blatantly ignored in favour for seeking out for my approvals and details is rather demeaning. (This only continued to solidify after being offered a repair fee that costed OVER HALF of my initial purchase)

To all future protentional buyers, save yourself the headache! Your time and money are better off with an established brand that actually cares about its consumers and customer's good will. And if you are truly considering getting one of these cheap TVs, please go into it with caution.

TV lasted 2 hours – Will be buying a better TV with the refund, it took EKO 10 days to come out and tell us it couldn't be repaired, plus we were also responsible for returning it to Big W Show details

Black lines on the screen ? – We got this TV just over a year ago and it was working perfectly fine until we turned it on one night and it was a completely black screen then we pressed the netflix button and the profiles came up but it was enlarged and it was just black and coloured lines. image is of the home screen Show details

It is a great television and the magic remote works well – This television has many features and the setup is very easy. If there is a downside you can’t add apps which if that was possible this television would be great. Before I purchased the television I read some not so good reviews but I am at a loss why in my experience with the television.  Show details

Had it for 2 days and now a watermark as appeared & I can’t get rid of it – Tv is 2 days old, Watermark has appeared and won’t go away, cannot find a website or email for this to be fixed. Takes up a large part of the screen. Very annoying. Show details

Tread carefully! Not 4K.....Don’t pay RRP – Doesn’t play 4K via Xbox One. Manufacturer says it’s Xbox’s fault which shouldn’t be a reason. Xbox work at 4K on all other TVs. Including my older models. What sort of 4K TV doesn't work with 4K Xbox..... Also, dont trust Big W to accept return willingly on these. Apparently Big W are so sick of EKO TV defects and returns they just make it super… Read more

difficult and push you to talk to the manufacturer.

TV okay generally for maybe $800 (not the RRP of 1500) but it is NOT 4K.

Do not buy – This is my second EKO 75 inch tv the first one was the GoogleOS 75 inch purchased from big w in December last year it developed a black horizontal line across the screen I returned this 2 months later , now today I purchased the EKO 75 webOS tv from big w it was on sale for the same price I paid for the Google OS .. DO NOT make the same mistake I… Read more

made and think this tv is possibly better because it is webOS , very first power up and guess what .. black horizontal line . .. is this a known problem ? PLEASE dont make the mistake I did and go for a reputable brand like LG or Samsung.. I will take my money I got back from my refund and put it towards a good quality tv .. LESSON LEARNT

Apps and USB connection no good – TV was a gift. Streaming apps began to stall and freeze. Not just don't open. Spinning icon. Internet connection drops. USB connection either doesn't recognise or won't play .mp4 .avi .mkv or .srt files. Sometimes if I power off and on again the usb connects. Remote non responsive alot. Unable to cast due to firmware alert. Update settings says no updates available. Throwing out for something decent. Show details

If you really really can't afford anything better then go for it but if you can pay the extra and get a better brand – Look for the price it's ok has some good features and what not easy to use and navigate but that's as far as it goes. The TV lags ALOT it's extremely slow and crashes alot sometimes you let's say push the home button and it goes black then after a minute decides it wants to do what you asked it to. At the time it's all I could afford although I… Read more

didn't need a bigger tv and now after owning the EKO for over 12 months wish I just paid the extra and got a better branded tv because hands down this TV is terrible so don't waste your money unless your strapped for cash it's a terrible tv. Just today it's taken me 10mins to just play something on Disney+ because the tv kept crashing.

No picture after 15 months – I like the OS of the tv as it's the same as my LG tv. Had this tv for 15 months so it's out of warranty. Turned it on and there's no picture. Sound is there and channels can be changed but no picture. Contacted customer support via email and they suggested 3 ways to reset the tv. None of these worked so our next course of action is to go back to… Read more

Big W and see what they can do. I think that Australian Consumer Rights say that a tv should last longer than 15 months. Update. EKO said that because its 3 months out of warranty I will need to get it repaired at my expense. Big W have offered a full refund if i return the tv. So guess what I'll be doing! Oh and I'll never be buying an EKO tv again.

For the size and price I cant complain! – First off, Let me clarify a huge rumour that surrounds these WebOS TV's as people seem to be confused! No, They are not manufactured by LG! WebOS is LG's software so yes, the software is LG's but that's it. Same as when you buy an HP laptop, the OS is Windows, not HP so don't get confused that this is a cheap LG TV similar to Ffalcon and TCL! … Read more

Now, about the TV....

The picture quality is actually great for a no-name TV which is essentially what this is. I can not complain about the vibrant colours or the dark black. This TV actually, in my opinion, is actually underpriced for that I paid for it. Now, is it perfect? NO! Honestly, the TV cant keep up with GTA5 at all and becomes almost like a slide show. Using inbuilt apps and free to air TV, you can barely notice this though so once again, I am happy with it. I don't expect to have the worlds best TV for free. I paid $1399 for an 85" smart TV. Have a look for one the same size and tell me how much it costs? Cheapest I can find on Appliances online is $1k more so Just factor that in with your expectations!

HDMI's all work well and so does the ARC. I have s Sony AV system set up and the Magic remote controls the volume on the amp as it should. When powering the TV on the amp also turns on so I don't have to have 2 remotes set up. WiFi is also perfect, seems to have a much better range than the Chiq TV I have in my room which I have had to install a Wifi Extender for. Remote feels and works well like it should considering I am sure it's an LG part as it's the same remote that my actual LG TV has and even has the LG logo hidden near the batteries.

The WebOS software is absolutely amazing and is easy to navigate and use. You have access to the WebOS content store which has every app you will ever need.

Now for the drawbacks!

The sound is absolutely horrific however, most people will have some sort of soundbar or AV system set up as we do. If you don't have a soundbar or something, be prepared to be offended by the sound quality which dates back to gramophones! It's tinny, scratchy and just absolutely rubbish but thankfully, soundbars and external speakers exist to fix this unlike Ayonz

Ayonz is the importer and service centre for EKO products. They have amongst the worst aftersales service you will ever experience. They service many brands, one of which I have bought before and reviewed. My experience with Ayonz is the issues I had with a smart TV that you could not watch Netflix or any other apps on without experiencing VHS quality and by that I mean a Video cassette player that had been used a million times and had a very old & dirty tape put in it. The quality was so poor that I refused to use the apps and Ayonz answer was for me to get a chrome cast! Really, Your answer to your TV that didn't function as advertised was to "get a chrome cast"? My second experience is with this TV. I called and asked if there was anything I could do to get the quality to work better with my Xbox. I was told that someone would call me back. Well, it's been 4 months and no call back as of yet! Ayonz has also breached copyright laws when they stamped the brand "Blaupunkt" On TV's when they did not have the correct permissions to. This since has been rectified and they now have the rights in Australia to use the Blaupunkt brand but there was a previous time when they didn't.

As I always state, Before buying something, work out who the service centre is and do some research. This can save you a headache. I personally would not have bought this TV knowing Ayonz was the service centre however there is nothing out there that is even close to being this price and this size so I had no choice. Thankfully, So far, so good!

Horrible! – I have three Eko TV’s and this 85inch is the absolute worst TV I’ve ever bought. The picture quality is absolutely terrible and it’s like the picture can’t keep up with what’s being displayed. Doesn’t matter if it’s a DVD or live TV the clarity is disgraceful. I can swap out any other TV in the house into the lounge room and they all work normally but this one just seems to struggle to provide true colour or clarity. Show details

Warning buying this TV – Firstly, you will be paying a delivery fee. It states clearly on the box its a two man lift. Got a refund on delivery as the driver turned up on their own. Second, TV working fine for a few days, then it will not power on using remote, you can power it off but not on. Solution switch power off and on at the wall. Called their online help. Answer… Read more

- Bring TV to closest BigW.. Well no, due to the size its why I had it delivered. Answer - We will pick it up to assess it and see whats wrong. Question - How long will this take, where does it go please give me an eta. Answer - They don't know. Question - What will I watch in the meantime. Answer - Can't help you with that. Question - Can it be repaired in home. Answer - No Question - refund/exchange Answer - Bring it in to BigW we will assess the TV and let you know. Question - How long will this take Answer - Don't know.

Summary - 2 year warranty, no in home service - call center is located in New Zealand.

Stopped working after a year: – At the beginning it worked without any dramas but it soon needed to be switched off at the wall occasionally when it started to freeze and become unresponsive. We moved house and it worked for a further 3 months before failing to switch on. The standby button flashes similar to a faulty blinker on a car and doesn’t power up. Double checking cords… Read more

and buying replacements we’ve admitted defeat as it still doesn’t work. We’re avoiding this brand altogether. We’re back to using our ten yr old tv which is quite a let down.