EKO 4K Ultra HD Smart TV Series
Verified163 reviews
I brought a eko t.v 68 inch Android t.v the screen went black the other day and since t.v is constant black screen now im reading all these posts all over the i telnet about people having the same problems im disgusted as an elderly lady my t.v is… Read more
my only for of entertainment.I have had No t.v for a week and being on a centrelink payment I can not afford even a second hand t.v so wrong for a company to rip off anyone but when it's a person that can not afford another t.v im so angry will make sure to let everyone know Not to buy this brand ever!!!
Follow-up · T.v was never replaced by company they did not care at all simply told me sequence of turning off t.v then hold volume and plug straight back in which I had already done multiple times.Company should be held accountable for selling faulty products
Purchased this TV 3 months ago after talking to assistant at Big W who recomended the Android one. Retuned it the next day as froze and could not operate it. After calling the one line number and talking to assistant after showing them the problem i… Read more
was told to rake it back to the store. Then i was told by the person who wax in charge of that department that unless it did it in store they would not accept a return. Of couse it was now ok as i had turned the power off Then told if it happened again I had to reboot it. I now need to reboot about 4 to 5 times a week. So annoying. I know it's a cheap TV the picture quality is good but the processor it rubbish. Freezes all the time. I cannot recommend this TV unless you like having to keep turning it off and waiting a few minutes to start again. Luckily it's not for my main room but even so it should be better than this.
Follow-up · After several emails Big W refunded me for the tv must say it has an amazing picture quality but just kept freezing. I know that it happens every now and then but for the money great picture.
Hi Raymond B. To better assist you with the product, please… Read more (+1 reply)
Crap 75 inches tv line in the screen – Hello I bought 75 tv from Big W Gateway on the 12/12/ 2024 it has lines going through the bottom of the screen I am not very happy as I paid 900 3months ago to have a nice TV for my family I'm not happy .. how do I get a refund Show details
Hi Izabelle, May you please try the troubleshooting steps… Read more
Reviews with attachments
Do not buy – I bought a EKO tv last week just got it here Thursday on barge got it home unpacked it set the tv channels up looked good went to the hospital for 5min come home to find pink lines covering the TV screen.
HI Kylie, May you please try the troubleshooting steps… Read more
Digital TV is in black and white – The digital TV is in black and white all other Apps is like watching a colour cartoon picture very bad Show details
Hi Joe, May you please try the troubleshooting steps below? … Read more (+1 reply)
Disapointed – I purchased a 65 inch just over March 2022 Paid approx $690.00 Suddenly no picture no sound. Tried to reset and didn’t work. Also purchased a 55 inch about June 21 $490.00 approx this one tells me the internet is connected but it is not also reset no luck. would not rush to buy another what a waste of money. Very disappointed. Show details
Hi Lorraine, To better assist you with the product, please… Read more
Do not buy! Absolute piece of crap – Purchased the TV in July 2021 from Big W and didn't even last to Jan 2023. The screen went blank in the middle of watching a show, sound is there but there's no picture. I conducted the factory reset (multiple times), still no picture. Contacted Eko who directed me to their support team only to be told it was out of warranty (FYI: EKO only… Read more
provide a 1 year warranty) and that i needed to take it to a tv repairer.
Not good enough when you spend close to $1500 on a tv and you expect it to last.
Do not buy!
If anyone is interested i have an 85" TV which would be suitable for a "smash room or movie prop"
Hi Michael M. I’m really sorry the tv didn’t meet your… Read more (+1 reply)
Latest follow-ups
Disappointing HD TV – The colour is difficult to adjust. I don't like reddish people. The speaker/s is/are pathetic. It sounds tinny, echoing and cheap no matter which setting you put it on. There's no way to adjust bass and treble. It is awful. My last TV was a ffalcon… Read more
which was dropped during a recent move. IT was excellent. I bought this one because of where I am. Not much else available and affordable in a small SA county town. The picture is supposed to be High Definition. It isn't unless there's some setting that has to be activated. I've had 4 HD TVs. This is the worst one. Even the Kogan which only lasted 2 1/4 years was better in both image and sound.
Follow-up · The remote's on/off button is now faulty. I hope I am able to get a replacement. The colouring and brightness/contrast have stayed true since I programmed it in. Picture clarity is still good. Adding and deleting apps is fairly easy.to do.
HI Elizabeth P. To better assist you with the product,… Read more
Positive reviews
Tv free channel scan – Here is how to get and scan free tv Hit the settings button when it goes to settings hit the settings button again then it will go to tv scan area then go to digital setting and scan (channel analog will not work )
Excellent product – The new 70” tv excellent in picture excellent in sound remote control is very easy to use, the setting up of the tv was very easy thumb up for a great product Show details · 1
Still reasonably happy – Happy with the picture quality, the sound isn't bad, but the remote is very poor. I complained and got a replacement but the 2nd remote is no better than the first. I sit approx 4 meters away and get no response most times. I have to take the remote to about 1 meter away from the TV and even then it's touch and go. My mobile phone operates the TV better than the remote. Show details · 4
Negative reviews
42" 4k HD Ultra – It's slow, can't hold a connection to the WiFi and loves to restart randomly. Try to use the HDMI ports and the TV will go to its home screen randomly. Makes no sense Show details
Hi Kenzie L. May you please try the troubleshooting steps… Read more
Find out how EKO 4K Ultra HD Smart TV Series compares to other 4K Ultra HD TVs
Know better, choose better.
Bad tv – Just brought an eco tv and won't get any analog Chanel, just want to watch normal TV, keeps coming up with code epg not supported these TV's are useless.
Hi Matt H. May you please follow the trouble shooting steps… Read more
DISGUSTING! – Do not buy or deal with this company Disabled person without a TV for 10 weeks, pleading with them to understand how important a TV is to me they have now finally told me the product is not able to be repaired !!!!!! Which I knew from day one as so many faults !!!! Show details
Hi Mon, To better assist you with the product, please email… Read more (+1 reply)
Recent reviews
After sales non existent – DO NOT BUY FROM THIS COMPANY!!!!! The TV is not the best but the after sales service is non existent and can give this a minus 5star rating !!!! My 58’ - 10 months old the remote stopped working, then the colour started distorting which I reported in April, I am still waiting for my TV, not only that I have contacted them at least 20 times by… Read more
email & phone always been given same answer waiting for parts, in fact they never ordered a new remote until 10 days ago & I am still waiting. I have been given fake information time and time again!!! I am disabled and rely on having a TV in my home for company - stay clear of this company !!!!!!!
Also they have refused to give me a new TV or a refund which I have asked for over the last two weeks as been so frustrated !
Screen turned off – My tv suddenly tuned off. Red sensor light still on. Tried everything you suggested but none of it worked. Bought it more than 2 yrs ago but I seldom use it. Went to big w for a refund, they told me they can’t because it’s more than 2 yrs and the life expectancy for eko tv is just 2 yrs. Have I known, I should have chose other brand that would last more than 3 yrs Show details
Hi Tonski17, May you please try the troubleshooting steps… Read more (+3 replies)
Absolute Junk – I’ve only had this tv just on two years. It’s never been moved. But now all the screen is black with pink rectangles flashing all over the screen. Oh I have volume but no pictures Show details
Hi Penny, May you please try the troubleshooting steps… Read more (+4 replies)
Need help with 4k – It says 4K on the tv and I’ve tried turning it on but it doesn’t work. I have an Xbox X which is 4K and I have the high speed hdmi cable but it tells me I can’t use the function. I’ve tried all 3 hdmi ports and it didn’t seem to help
Hi Tabias, To better assist you with the product, please… Read more
Junk TV – Sound is average , picture is average , connecting to Bluetooth is impossible from my iPhone so I can stream programs , my $100 2nd hand opp shop Samsung tv was better ! Show details
Hi Craig, To better assist you with the product, please… Read more
TV randomly died – I haven't had the TV super long and it's just decided to get red lines and fade to red, no clue what to do but am super annoyed. Oh and to top it off because they didn't email be a receipt and I can't find the paper one they are no longer willing to help me, they apparently can't search the product number, they told me to contact big W, which also didn't have my receipt so no help from the company at all. Highly DO NOT RECOMMEND!!
Hi Sharlene Thornton, To better assist you with the product,… Read more
Don't buy – We have already reset it to factory settings 3 times for different problems. Sometimes no audio, some others video is black, now prime start but no audio and video is black and white and same for Disney that has never worked properly. Speakers are not good, we have a soundbar. Save yourself money, do not buy one Show details
Hi Deb, To better assist you with the product, please email… Read more (+1 reply)
Find out how EKO 4K Ultra HD Smart TV Series compares to other 4K Ultra HD TVs
Know better, choose better.
Doesn't last long – Only had it 2 years and now it has vertical lines and is useless. Teletext was also on from the beggining and no matter how many times i turned it off it would automatically turn itself back on. Don't reccomend this TV brand at all, better off putting your hard earned money to a known brand. Warranty was only 12 months Show details
Hi Donna, To better assist you with the product, please… Read more
18 month shelf life…what a joke! – Purchased the EKO 55” 4K Tv from big w in October 2021 for $525.00 Today in the middle of watching it turned itself off and on again but when turned back on the screen was completely black but still have sound. Completed all the reset options I could try with no luck….absolute joke that a TV only has a shelf life of 18 months, particularly when the company only has a 12 month warranty! I’m a very unimpressed customer Show details
Hi Holly, To better assist you with the product, please… Read more
Universal remote code – My tv remote is MIA. I bought a universal remote (phillips) and the following code worked on my tv 19851 (LG code). My tv has webOS which LG licensed to Ayonz (eko tv company). Thankfully it worked for me. Show details
Hi Sara, To better assist you with the product, please email… Read more
Not happy with product – Bought from bigw, straight out off box , sound quality very tinny& now 3 1/2 month old tv has a red screen & will not do anything, very disappointing for a$600 tv Show details
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Disgusting product – Turns on when it wants Most time doesn't turn on at all. Amount of lagging from function to another is disgusting. Blue screen or black screen for more than 10mins. Nothing good about this TV. Show details
Hi Man D, May you please try the troubleshooting steps… Read more
Remote control – I bought 40 inch DVD tv combo remote stopped working tv doesn't have a DVD eject button on it and I have a DVD in it remote lasted approx 3 weeks
Hi Darrin, To better assist you with the product, please… Read more
Won't turn on brand new today – Brand new 75" tv picked up today brought home waited an hour then plugged in red light came on and that's as far as it went won't turn on at all
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Awful experience – We experienced constant issues with the smart tv OS performance before eventually just using a 3rd party system. Worst of all, the second the 1 year warranty expired the screen has immediately started breaking with seemingly no cause, leaving bleeding pixels and random flickering bars. Native audio was also extremely poor, bur we planned to use our soundbar anyway. Absolutely would not recommend. Show details
Hi Braiden, May you please try the troubleshooting steps… Read more (+2 replies)
Cant connect a soundbar – The tv itself works fine , however i cant seem to get a soundbar to connect , its a samsung HW-M360 . Ive tried usb connection , optical connection and R&L sound cables and cant even see any way of connecting using bluetooth . Any experience on this would be greatful Show details
Hi brendan.petherick, To better assist you with the product,… Read more
Cheap smart tv with bad after market support – Manufacturer unable to answer basic questions as to tv type to have firestick control the TV. Unwilling to divulge correct remote code to use a replacement remote forcing buyers to buy from thrm. Picture quality is no so good. Lacks contrast.. Sound produced by TV is appaling necessitating a sound bar etc.. Show details
Hi Noe, I’m really sorry the tv didn’t meet your… Read more
Not a good buy – First one I bought, the screen stuffed up within 3 days, returned it to the store and got another one. Here we are 3 weeks later, and I have another problem. when I try to turn the television on with the remote or the button on the back it will not turn on, I have to turn the power off then back on to get the remote to work. to say the very least I am not very happy. Show details
Hi Sandy, May you please try the troubleshooting steps… Read more
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Hi Michelle, May you please try the troubleshooting steps… Read more (+3 replies)