Electrolux ESE7007SF (700L, Stainless Steel)
Verified1 review
Terrible fridge but customer service even worse! – This is our third replacement fridge as first 2 delivered had major condensation issues. Now this fridge has a blown compressor. 8 very long frustrating weeks later we have just been informed that the compressor( which was still under warranty) has been replaced but the tubing which carries the coolant from the compressor cannot be repressurised. This process inspite of being caused by the blown compressor is not covered by warranty. They are happy to sell us a replacement fridge for $1300. Seriously Electrolux??!! Surely you can do better than this. This model is a lemon and should have been recalled. To say we are disappointed is a gross understatement. Your customer service department has an opportunity to turn this into a positive situation however week after week they continue to disappoint.
As a follow up our fridge has finally been replaced for a nominal fee. It required much patience and perseverance but on the 29th of April, 10 weeks later, we have a new fridge. Thank you to Narelle for your understanding and follow up and Monica for finally putting the deal on the table. Fingers crossed this new one has had all its wrinkles ironed out.
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Hi Jennifer, Narelle from Electrolux here. We are sorry to hear you are experiencing problems with your Electrolux appliance. If you wish to discuss this further please feel free to contact Narelle at customercare@electrolux.com.au Thanks