Electrolux Pure Q9
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Don't buy it! – From the first day it has little suction, doesn't even pick up hairs, doesn't pick up anything from carpet.Tiny holder needs emptying every 5 minutes. Wash filters, makes no difference. Waste of money. Show details
Don't buy this product – No suction, does not work on hard or carpet floor and no way is it going to pick up dog fur. In the first few months, I hard to contact the service agents 8 times and even when I sent photos of a part that had broken down, they continually sent the wrong replacement part. I now have 8 parts that are wrong and even though I finally got the right… Read more
part, after 6 months ( just out of warranty), it has failed again. After spending nearly $300, I now have to start looking for something else.
Don't waste your time – Please don't waste your time and money. Initially seemed to work well, then the power head stopped working. HN were great and replaced with a new vac. Now, 5 months later, its just an exercise in frustration. It does collect dust and fur, as I can find some in the canister, but can't pick up anything like a grain of rice/bit of mud as it's too… Read more
heavy. Minimal suction at best. Also should mention the strip of foam behind the brush head, simply means you only can use the vac when pushing forward, when you pull the vac back towards you it gets stuck behind the foam strip
High maintenance vacuum – Purchased just on 6 months ago. With an older home and minimal power points I liked the idea of not having to drag a cord. I find if I don't clean the filters and clear head it just won't suck, however I am doing this so often than I would ever do on any other vacuum I have owned. Still, suction is not great. Its not as if I have a dirty home and… Read more
using on anything excessive either. Its such high maintenance! Over $500 worth of waste. I have gone back to using my $40.00 budget vacuum for my own sanity. I wish I had googled reviews before purchasing.
Improved with use - read your manual – I earlier gave it a bad review for tiles/carpet because of small dust collection and poor sucking but found a filter that needs regular washing so it is better now. Show details
Doesn’t even suck up loose hairs – It is nice and light, user friendly. This is what lured me to purchase it as it was half the price of the Dyson with the same power. Biggest regret I ever had. It barely sucks anything on short rugs and carpets. Doesn’t even pick up loose hairs and simple loose dirt. I find it so hard to believe how poor the suction is. It’s ok for tile floor but… Read more
even this has difficulty in sucking the easiest of loose dirt. This is the worst purchase I have ever made and DO NOT recommend this to anybody. You’re better off with a broom. In this day of technology I can’t understand how this is so poor. Disgusted by this product and will never buy Electrolux again from this experience. Imagine buying a Bentley that has no engine and only works if you release the hand brake and roll downhill.
Hi Jamil, Denise from Electrolux here. We would… Read more
Extremely disappointed – We liked the idea of purchasing a stick vacuum given our small home. No cords and ease of use were appealing. The first three months were fine then the rapid deterioration in function set in ie suction reduced and frequent cutting out due to overheating. Now needing to get a service technician whilst the warranty is still active. This is a high… Read more
maintenance cleaner in terms of cleaning it’s filters and emptying the contents. We generally rate Electrolux products highly but not this one.
it sucks, because it doesn't! – no suction, not on wooden floors, not on tiles, forget the carpet!! only looks good and easy with navigation. I cannot understand how vacuum cleaner can be sold without its main function Show details
Expected more for the price – I bought the Q9 to replace another Electrolux that I was very happy with. The Pure was purely disappointing. No suction, loud and expensive for what I’ve experienced. I’m going Dyson next, will pay more to get more. Ceramic tile surface, should be an easy surface to vacuum, but was pure work for this cleaner. Show details
Hi DMW Vivian from Electrolux here. We would… Read more
Lightweight, easy to manoeuvre and good battery life – I wanted a light weight cordless vacuum that was easy to manoeuvre around and under furniture but would still have decent suction and battery life. I'm very happy so far with the Q9 Animal cordless vacuum that I bought for this purpose. It is very light and easy to move around furniture, fits under my couches and vacuums well on tiles, carpet… Read more
and rugs with the battery lasting well and the dust container - though small - is very easy to empty. It's so easy to use that I don't hate vacuuming when using it - whereas my Dyson upright corded vacuum has great suction but is much more cumbersome due to its weight and cord and not fitting under couches or around chair legs etc so I dreaded having to vacuum. Oh and it's much quieter than the Dyson.
Do not buy – The filter is difficult to clean and the rollers always get clogged. To top it off, only had it for 3 months and the motor blew up. No longer works. Don't waste your money. Show details
What happened to Electrolux – Electrolux used to be such a solid brand, my old vacuum cleaner lasted and was TONS better than this, I got the Electrolux Pure Q9 with the Animal head attachment, which seemed to work at first (although my place was not dirty to be honest, it is brand new and tiled floor so couldn't be easier to clean) however the Electrolux Pure Q9's first… Read more
troubles started to show when it couldn't even pick up dust / fluff off carpet.
Couldn't clean dust out of my computer, I noticed the suction was just terrible and all filters were clean (it was almost new)
Shortly after this it wouldn't even hold dirt, it would fall out after a vacuum clean when I put it onto the charger (which is completely crap in itself and sometimes falls off onto the floor)
Harvey Norman is selling this for $750! The Kmart $69 Cordless Stick vacuum performs better in reviews and in Choices tests.
What makes it worse is Electrolux demanded I get it repaired and not give me a refund for almost a new product, thankfully Harvey Norman was great when I told them about consumer law, agreed with me and told them my point and gave me a refund.
I'll stay clear of Electrolux in the future with this customer service.
By the way I called Electrolux at first like Harvey Norman advised me to as they have this "Platinum Service line" which after 10 days of sending them photos etc via email like they wanted me to across the phone they still haven't replied.
A pet vacuum that fails to pick up all but the tiniest amount of dust and hair - awful! – This is a warranty replacement from Harvey Norman for a Bosch (the Bosch being amazingly good when working). Suction is appalling and constantly fails to pick up even the smallest pieces of dirt of the floor...most of the time it just goes over leaving it in situ, or flicks it forward for another attempt. Will not pick up small pieces of paper… Read more
etc. and has been an absolute disappointment and a waste of money. Do not touch with. A barge pole...unless you are only going to be cleaning dust. Shame on you Harvey Norman for selling this.
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this sums it up, I wish I saw this before I purchased in Mar/Apr - go Jamil D I see they reached… Read more