Reviewer Photos & Videos
Beware! This product will damage Loop Pile carpet
I purchased a Dyson V11 Absolute Extra 10 days ago and am astonished to see that it has damaged our loop pile carpet as well as rugs. Many people have written in reviews to say how wonderful the machine is since the dust canister is full after use, their impression is that all this dust must have sat in their carpets for years. When in reality, certainly if you have loop pile carpet, that this is carpet fibres and not dust and dirt lodged over years. The effect is that your carpet is damaged, and looks fluffy after use; much like a lamb wool sw...eater gets all tufty after some use, and you need to use a mini shaver to remove the tuft and fluff. Your entire carpet looks like it's had high traffic use after vacuuming - not what you expect from an high-wateringly pricey product, nor from Dyson. The issue is the stiff bristle in the spinning motorised vacuum head that catches and loosens your carpet fibres. If you have wood floor throughout, the V11 is wonderful and the cordless aspect very convenient. Incidentally, Dyson's response to all of this is 'we're not carpet experts!'
Worst vacuum cleaner I have ever owned
May be ok in a small house with hard floors but almost useless in a larger house with some carpets. Certainly convenient with no cords and charging station but I spend too much time cleaning the filters, trying to get the various pieces to come apart and going back over the floors to find the bits it left behind on the first run through. At this price it is a very poor buy. Subsequently bought a shark stick cleaner at a third of the price and it does a much better job. Gave my Dyson to a charity in the hope someone can find a use for it.
- V11 Absolute
- Verified purchase
Decent product. Great aftersales support
Purchased beginning of 2020. Machine works well but I've had a couple of issues with the machine. However, the aftersales support has been extremely impressive. The staff at Dyson were pleasant, knowledgeable and offered quick delivery of replacement parts. You can tell a lot about a company by their aftersales support.
Multitude of issues from the start. Difficult to resolve
I think i had a lemon. Within weeks of use the handle began to crack on the main body, then the Motörhead stopped working, then the power on button began playing up. Not what you would expect from a $1300 product.
Unfortunately i have had to involve Fair Trading as i had bad experiences with some of the customer service team. My machine was repaired but was lost in transit. I've been without a machine for a month. Dyson have agreed to replace my machine.
- V11 Absolute Extra
- Verified purchase
Not suited to the over 60's
I purchased this & paid $1299 on the Dyson reputation for a 60th birthday gift to self. Normal suction is OK, but because I want the best suction, I only use it on "Boost". I find it very heavy & extremely difficult to detach the pipe, confirmed by 2 others I invited to try. This should surely be a smooth transaction. I also can't seem to avoid pressing the ON trigger when I'm emptying the dust catcher. Tried using it to clean the car .... it's a miserable failure. The extension pipe is not long enough & the weight makes the chore tiring. I wo...uld have purchased the next grade up, which for another $100, came with a bigger foot and spare battery, but that was even heavier than the one I selected. The transition from carpet to hard floors is effortless. All in all, this is a young person's vacuum. Careful consideration is needed if you suffer from Arthritis or have heart issues, as you'll be getting more of a workout than you expect. My $199 cordless Electrolux was just as good & far easier & quicker to use when cleaning the car. Perhaps the male designers need more interaction with the higher number of female users.
Does what other vacs cant do !
It's state of the art.
It did to our carpet what our other vac couldn't it really worked well....Our apartment felt cleaner and we were amazed at how much dust it extracted from a carpet that looked clean...Plus our 9 year old daughter could use it.
Plus the dust is easy to get from the machine...although the dust holder is a bit small
Purchased for A$1,100.00.
Love the easier way of vacuuming but i bought a lemon
I have had my Absolute v11 only a few months but in this time the Motor has had to be replaced which was delivered quickly, but now the red lever on bin wont work to open the bin for emptying. It is going to be a 6 to 8 week wait for replacement. This is not good enough as now I have to go and buy a second vacuum to use during this wait when advertising suggests you only need one vacuum once you purchase a Dyson - not true. I love the way the Dyson works and makes cleaning so much easier but am very disappointed with mine.
An exceptional vacuum
The V11 Animal goes from floorboards to carpet with ease. Great performer, versatile, light, easy to use and empty. Accompanying tools manage any vacuuming situation, and wall bracket makes storage simple. Exceptional all round cleaning tool.
Purchased at Online.
Do not buy, worst design ever
Product is too heavy, top heavy, difficult to move around, difficult to change attachments, hand aches badly after use.
Wish I had have done more research before purchase, there’s obviously many unhappy customers out there. So disappointed
Purchased in July 2020.
Great vacuum, excellent product support.
A difficult one to review as we have owned this for approx 12mths and after using it daily it had a complete failure of the motor and electrics.
After a quick phone call to the support crew and a discussion on what the issue was a new replacement body/motor was in the post.
Arrived after a few days and swap the battery over it works great again.
I understand a product that costs this much should last a lot longer however with the great product support they offer we cant complain so they definitely deserve 5 stars.
Will never go back to a plug in vacuum after using the handheld, so convenient not to mention much more powerful.
Was great....now just disappointed
I have had my V11 for a little over a year now, I am very impressed with the suction and overall happy with the device, actually I would never go back to a plug in vacuum after this, these are so convenient and easy to use, great for a small clean up and great for the whole house. I have recommended these to a lot of friends and family who have also made the purchase and they are also very happy. Now to the downside, I started to notice the machine would turn off and I thought it was my finger slipping, now I can’t even use the machine as it’s...almost impossible for it stay on. Dyson are replacing the Body which is great, but now I’ll be left without a machine for weeks. With 2 kids and 3 animals I am pretty disappointed, and yes I could take it to a service centre but it’s not exactly close. Yes I also know there are delays with COVID in sending replacement parts which makes me worried, if they don’t have any in stock it could be a bigger problem than just a few units. I am worried I have bought a 1200 vacuum that once it finally gets replaced my also fail in a years time out of warranty.
Purchased in May 2019 for A$1,200.00.
Love this vacuum!
Upgraded from a V6 Absolute, so quite a difference. New design features have ironed out all the issues with previous models. Used it yesterday on wood, carpet and slate floors, and happy with the result. Auto adjust very useful, and point and shoot emptying a real improvement. If I have any criticism it would be the weight( difficult to use one handed for above head cleaning) and the price of $1199.
Having said that, it’s a beautifully designed stick vacuum, and I would definitely recommend it.
- V11 Absolute Pro
- Verified purchase
I purchased my Dyson from Dyson in the hope any problems I had would be resolved quickly. Well I was wrong. Firstly I had trouble with the trigger not releasing when I moved my finger. So I rang and was told a new body would be sent out. That was ok but a week later after cleaning the filter and now I can no longer power up the unit.
This is where I get cranky. I was told it would take minimum 4-6 weeks to get replacement body.
So what am I meant to use in the meantime. I feel I should be sent a new until and they can this one back. I am sure they have complete units available.
I am not inclined to buy or recommend Dyson again.
Not recommended at all
I received it yesterday, charged it and used it today. I did the 3 bedrooms carpets and it was so heavy compared to previous Dyson. It is so disappointing. I have now pain in arm and shoulder. I am only 40 years old, almost 6 feet tall and quite active. It’s not worth the price..!!
It performs well but too heavy to do the whole house.!
- V11 Absolute Pro
- Verified purchase
Avoid at all costs
Whilst this machine does a good job when it is working, it is the poor quality and construction of the machine that let it down. This on top of the poor customer service I have experienced has made this once very loyal dyson fan very frustrated and disapointed.
My V11 is a little over a year old and has had issues from day 1, in the past 12 months I have had the following replaced;
Torque Head Floor Tool
Complete cyclone assembly/motor unit
2 weeks ago, the trigger failed to work and was advised that I need a whole new ...motor unit assembly which is out of stock and cant be provided with and ETA however this is likely to be months ! I understand that there may be delays due to Covid however to be told months and that it is 'not their problem' is appaling customer service. Right from the start I feel that I purchased a faulty product with the number of issues that I have experienced, I even attempted to return it within the 30 day time frame but again was told misinformation about the returns process and in the end gave up as I didnt want to have to deal with such unprofessionalism and incompetence. I asked if I was eligible for a discount on another unit due to the number of issues I have had and not having a machine for 'months' to which I was simply ignored. Not good enough Dyson - for a machine that cost well over $1100
Just Love this Procuct
This is my third Dyson and just love this model. I have the cumbersome corded DC23 which is quite heavy. I used it conjunction with the Hand Stick DC35 which was great for smaller jobs.
Now I have been so impressed with this model as it is not too heavy, and no cord....yay....it works great for hard and soft floors and adjusts accordingly or you can give it an extra boost as required. I have a large house and it will do the whole house if I choose, but I alternate one day for the hard floors and the other for the carpets. Would recommend.
- V11 Absolute Extra
- Verified purchase
Simply the Best
It's been 8 years since I purchased my Dyson upright and it was time for an Upgrade. The old adage you get what you pay for is so true for the V11. It is indeed expensive but worth every cent. Having also the Dyson V6 & V7 I can certainly appreciate the Improvements.
1. Great improved power and suction. Just a a 5 minute vacuum over the carpet that the Dyson Upright had previously run over proved that. with the V11 bin being half filled.
2. Love the Dust release which pushes all the dust/fluff out ununlike the V6 which always left fluf...
- V11 Absolute Extra
- Verified purchase
Cleaning game changer
Hands down can't express how good this unit is.
Price was a deterrent for a long time with the cordless vacuums, bit the bullet and couldn't be happier. The ease of grabbing it and cleaning a quick mess is fantastic.
Suction is very strong on auto and has two other modes to suit your need, definately quiter than you're conventional vacuums. Easy dust cartridge release.
Battery life is well capable for a average size 3 bedroom house, haven't had an issue to date of running out of juice. Quick and easy removable battery, handy if you have a larger house and need two battery's.
Amazing for pets that shed a lot of hair.
Only downside would be using the small attachments the unit does get heavy quickly, other than that I can't fault it.
$1000 for what??????
OK so I've bought a lot of Power tools in my time ranging from $50 to $2000 and in a way they have always been worth the money to a point.
Take for example Bosch cordless angle grinder $300 tool definitely will do the job, very powerful and durable. Or get a Bundle pack for $800 with 2 X 6 Ah batteries that will way outlast a Dyson battery any day.
So i ask the question
If the V11 was a power tool, Would this be worth the money? Sadly I don't think it even comes close.
To be honest, Its built quality is to a toy standards.
Had my unit for less then 3 months and the battery melted while on charge. This is pathetic to any industry standard.
Purchased in April 2020 for A$1,100.00.
Easy to use
it's easy to use for quick cleaning , doesn't clean edges , or even go under beds , battery life is very low so its annoying when you want to clean all your house and stops midway
Questions & Answers
Hi there, we have had our V11 for about 5 months now and up until today it worked beautifully. However half way through a carpeted room it stopped sucking when pulling backwards. I cleaned the filter but this has not changed the issue. It catches on the rubber of the head and then just glides over the carpet until you go forwards then it seems to vacuum.
This is certainly unusual and we are keep to help get this sorted.
If you haven't already done so, we would kindly encourage getting in touch with our Dyson Experts. You can find our details and ways to get in touch via this link: https://www.dyson.com.au/support/contact-us
We hope to hear from you and look forward to assisting.
My Dyson v11 battery had died and won’t recharge this is the third one to do this Is there a problem with the click on batteries??
This is certainly not what we would expect. Please be assured our helpline system monitors all data for any spikes in reported issues and we haven’t had any reports indicating regular difficulties.
If you haven't already done so, we would encourage getting in touch with our Dyson Experts via firstname.lastname@example.org and we will only be happy to help.
My dyson V11 is less than a year old. It is not charging on the charge station. I removed the cord from the wall station and plugged in that way. The blue lights did not come on. I also tried holding in the trigger to 10-20 seconds plugged in and also tried it unplugged. Why isn't my dyson charging?
This is certainly not the expected behavior from your Dyson V11 and we will be happy to help.
Please get in touch with our Dyson Experts via email@example.com. If you are not in Australia, please visit www.dyson.com and press "Contact Us" for the local contact information of the Dyson helpline in your area.
We look forward to hearing from you and getting your Dyson V11 back up and running.
|Category||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners|
|Bin Capacity||0.76 L||0.76 L||0.76 L||0.76 L|
|Weight||3.05 kg||2.92 kg||3.09 kg||3.09 kg|
|Attachments||5 standard tools||5 standard tools, plus the Fluffy head||5 standard tools, plus the Fluffy head, extension hose, mattress tool, and flexi-crevice tool||Includes a replaceable battery, 2 cleaner heads and 5 tools|
|Running Time||60 min||60 min||60 min||60 min|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Mar 2019||Mar 2019||Mar 2019||Mar 2020|
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