Dyson V11
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ProductReview.com.au's selected consumer review.
I bought this unit in Sep 2019 but only used it as a back-up unit until 2022 from when it was used for the weekly cleaning task in my unit comprising of carpet in 3 bedrooms and floor boards elsewhere. In 2023, after 1 year of regular weekly use the red trigger handle broke so it could not be turned on. Had to take it apart to replace the… Read more
trigger. Then in Oct 2024 the brush bar in the cleaning head decided to stop rotating. It will only rotate when Boost mode is engaged, but then the cleaning duration is lmited to just over 10 minutes which is not practical. I find that the design is not robust so not durable for an item that cost $1000.
Reviews with attachments
Don't buy if you want to use it – My Vacuum, The Dyson V11 absolute is absolutely the best stick vacuum, Powerful battery can vacuum the whole house on a single charge, sucks like crazy. However it is not for everyday use. Some parts are poorly designed and made from shockingly poor materials. The trigger WILL break. The bin seal is broken requiring a new bin. My Dyson, 3… Read more
years, old needs new parts to a total more than $500 plus fitting. The stick has worn at the top end, OK new stick fixes that's and only $70 or so. BUT the bit the stick plugs into has worn really badly too, That's the bin and motor that needs replacing. Dyson are helpful, with advice on where to buy parts. Although they warn me that the motor and socket are difficult to find, This is my third (and last) Dyson. Buy at your peril. My old fashioned Miele is now 18 years old and still works and looks as new.
The long battery time and display screen countdown are great – What I love the most about the V11 is its battery features. The first is the LONG run time. It goes for 60 minutes on a single charge, and that is plenty of time for me to be done with vacuuming, even if I'm also doing the car. As with past models, the fact it only goes while you're pushing the button means all the patches of time where you're… Read more
moving the couch or picking up stuff don't drain the battery, only actively using it.
The second is that there is a display screen on the end which tells you how long you've got to go before the battery will die. It counts you down in real time and is so handy. As you change modes between Eco, Med, and Boost, the display adjusts the battery time remaining accordingly. Obviously using boost runs it out a lot faster. I have mostly wooden floors throughout my house, with four big carpet rugs. With my Dyson V6 I used to leave the rugs until last because they needed boost mode, and I had no idea how much battery time I had left, so would get everything else done first and then boost on the rug until it died, which often was frustratingly just seconds. No such guess work needed now. It also has auto mode which detects how hard it needs to work for the current surface and automatically adjusts the suction to suit, along with battery time remaining.
In the past I had disliked spinning motor heads on vacuums because I felt they just flicked bits off hard floors back up at me, and got tangled up too easily with threads and hair. My V6 did win me over on this, but still solid bits of things would need the head taken off and to be sucked up with just the wand. The V11 though, will suck them up with the rotating brush head. Winning! You can raise the level the head sits at, and I think this would help with it not getting things stuck in the brush so much. I have mostly just been using it on the middle setting and it defeats my arch nemesis - unpopped popcorn kernels - with a single swipe. I really don't know why my family is so intent on sprinkling popcorn kernels all over my kitchen and lounge so persistently, but I was so impressed that I have made a video of it sucking them up, and comparing to my V6 trying to do the same thing. That and gum wrappers, which also appear from nowhere with alarming persistence, and used to get wrapped up in the head of my V6, but can be seen in the attached video heading straight into the canister of the V11. The increased suction of the V11 leaves my rugs with the lovely raised pile lines that make it look like you've just had a carpet cleaner through and make short work of getting white pet fur out of the black rug, which my V6 struggles with even on boost.
The other bane of my vacuuming life is nerf bullets. Everywhere. I try to avoid them of course, but with my V6 if I ever accidentally sucked one up it got wrapped around the brush and stuck in the head. I accidentally sucked one up with the V11, and it disappeared. I stopped right away because I thought I'd hit it, I first checked the head but it wasn't there, so I was looking all around on the floor in case it had flicked away, looking in the dust catching canister in case it had actually managed to suck it right up, looked down the wand, couldn't find it. I put it down to one of the great mysteries of the world and resumed vacuuming, only to have the screen on the vacuum alert me with an "Airways Blocked" message, and run through a little demonstration of all the places I should check for the blockage! I've uploaded a video of this. It was in the first place it suggested looking in the display - inside the canister but not out where it was visible from outside, tucked in the inside of the pipe part, foiled at the very last hurdle.
You know all those times that you think a vacuum isn't working properly so you put your hand over the pipe and it sucks your hand so you think it must still be working ok, but you're not completely sure... never again. You'll get a little video demonstration on your vacuum's screen telling you where the blockage is. The future is now, people.
Other things I liked were: * It came with all the extra attachments, no need to buy them separately. Combination tool, crevice tool, mini motorised tool (I love this for the car), mini soft dusting brush, stubborn dirt brush, the dock to attach it to the wall for storage and charging, and absolutely brilliant -the wand storage clip so you can carry the tools you use most, attached to the wand so they're on hand whenever you need them.
* The wand storage clip is great for me because I like to go around the cornices with the brush on the combination tool, to get the little tiny spiders that proliferate up there, because I am a monster who ushers adult spiders gently outside but vacuums up babies with heartless abandon. It is always an extra chore though, because I never carry the combination tool around with me so I have to come back later to do the ceilings round the whole house separately. Now though, I can have it attached at all times and just do it room by room easily. It's such a simple thing - a clip on carrier for attachments - but makes life so much easier.
* The bin emptying is now a truly simple one-step-no-mess action. It was supposed to be on the V6 too and compared to emptying bags or even most other bagless vacuums I've used it was, but now the bin is so much bigger and it's also even easier to empty in my opinion.
* It's so quiet. I was surprised when I watched back the attached video that in it the V6 and V11 sound quite similar in noise level, but in real life it is definitely quieter. It has this lovely kind of hum as the spinning head kicks in, and I've told people that it feels like driving a spaceship - there's some kind of hovering bounce that I can't really explain but it just feels smooth, effortless, and quiet.
In trying to think of negatives for the purpose of this review, I can offer:
At 3.05kg, it's about 1kg heavier than my V6. I haven't found this a problem, I can vacuum my whole house and the cornices without the weight of it bothering me. However, for the elderly or someone who has issues with holding up 3kg for a while, well it is heavier than earlier models.
The bin being bigger and also being in a straight line rather than sitting down lower than the motor, it's a little more bulky for doing things like cleaning the car, when you're poking around under the seats etc.
Because you have to hold the trigger in the whole time it's actively running, I'm not sure someone like my elderly mum with arthritis would be able to use it. Again for me, no issue.
When you remove the wand off the older models, there was still a little jutting out connection which you could use to suck up something. Now when you remove the wand, it's just a flat surface, with a central hole, making it less convenient to use as a little handheld. I keep the combination tool clipped onto the wand so I just clip that on if I want to use it as a handheld for something quickly, so it's not a big deal, but until I started keeping those attachments clipped on there were a couple of occasions where I found it weird to not be able to remove the wand and quickly use it as a handheld spot vacuum.
The head having a much bigger rotating brush and sitting up that much higher, while great for being able to suck up things that the V6 just flicked back at me, does mean it doesn't fit under things that my lovely flat V6 head could. This was something I really loved about the V6, that I could get under the fridge and the washing machine and chest freezer and all those sorts of spots without removing the head. No such luck with the torque drive head, although given how much easier it makes the rest of the house, it's a compromise I would choose to live with.
Fantastic Suction. Upgraded from V6 – I chose to go for the Dyson Absolute rather than the Torque as I have more carpets than hard flooring. The Torque only comes with one main head which is better for hard floors. Whereas the Absolute has 2 main heads, one for carpets and the other for hard floors. PROS - Set up was simple and inside the box you do get a generous number of… Read more
attachments. At the time of writing, Dyson also had an offer for an extra cleaning pack which contains an extension, a curved piece for over the top of cupboards and a mattress cleaner - this I am looking forward to.
- The V11 has a nice LCD display which has 3 power functions, eco, auto (detects the suction itself according to the surface) and boost. Eco is more powerful than my V6 on max, which was a pleasant surprise. Running this option you can get around 40-50 minutes depending on your carpet pile. Rather disappointingly, for me, the Auto mode only lasted around 20 minutes as I have a medium pile carpet. So this meant if I wanted to do a "deep clean" I'd have to run around very quickly. The boost is literally only 8-10 minutes so it's used mostly for those hard to clean crumbs.
- The sound of the V11 compared to the V6 is MUCH nicer. It has less of a high pitch making it a lot easier to the ear.
- Another great feature that the V11 has is the HEPA filter. This ensures that clean filtered air is pushed out to the environment, so you don't get that dusty smell as you may with other vacuums.
- Let's just get onto the suction. This did not disappoint. I was shocked to see how much dust had been picked up despite only doing a zip around with the V6 3 days prior. It's so refreshing to see the dust in the barrel. Dyson have also improved the disposal mechanism so you no longer have to get your hands dusty when emptying the bin.
CONS - Boost mode is only 10 minutes. - Auto Mode may only be up to 20 minutes depending on the carpet. - One thing to note is that the device is heavier than the V6, this certainly takes getting used to but on the whole, it was manageable. - Charge time is up to 4 hours for a full battery. I can usually get two cycles before having to charge up. However, for a larger place you may only be able to get one cycle.
CONCLUSION Do I recommend? Well If you're looking to upgrade from one of Dyson's early generation models I would say definitely. For me there is a night and day difference. I'm so happy with the suction and sound of this device. The only down side is the long charge time but hopefully this will be rectified in due course.
Purple dust eater – The Dyson V11 Absolute Extra is one of the latest creations from Dyson and I am in love! I purchased my first Dyson vacuum 10 years ago and it’s still running as well as it did the day I purchased it. I won’t buy another brand. In saying that I can be lazy and I’m tend to reach for a little dustbuster to clean up messes in a hurry but it doesn’t… Read more
do the best job. This stick vac offers the best of both worlds, only better! I can vacuum the whole house without needing to recharge the battery (thankfully because that can take a while). I only need to empty the bin once or twice for a large 4 bedroom house, and it’s super easy to do so and mess free unlike the old barrel option. The high toque brush head is amazing, especially on carpets. I’m realising how much of my hair has been hiding around the house when it seems to be what’s filling the bin. I think it got dirt out of the hall runner that no other vacuum had touched in 20yrs. The fluffy cleaning head is gentle and effective on tiles, cork and floorboards and doesn’t push debris around like other vacuums. The mini motorized tool and stubborn dirt brush are the perfect duo when it comes to cleaning the car, and they’re even better with the boost mode on the Dyson. Dyson have come a long way since I brought them into my home a decade ago. There’s only one thing I would change and that’s a trigger lock so it does have to be held down manually to operate the stick vacuum. I imagine this would be difficult for arthritis sufferers.

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Sucks! But awesomely! (inc. video) – The V11 comes in three models. This review is on the V11 Absolute which is the mid-tier one of the three. I’ve put together a short 1 minute intro video on the V11 Absolute, so please check it out! I thought the V6 was cool, but it’s just a toy compared to its big brother, the V11. Albeit, a very useful toy. When you unbox this beast, you’ll… Read more
be delighted by a raft of accessories making this the Absolute cleaning system for your home, car, caravan, or whatever vehicle you drive.
Accessories aside, upon first impression, the “gun” looks like a phaser blaster out of Star Trek, with slick lines, and deep grey and purple colours. It is a pretty awesome looking device.
The V11 Absolute redefines vacuum cleaning as we know it. I’d mentioned in my V6 review that it is limited to small apartments due to its limited battery capacity and power. However, the V11 is more than powerful enough for large apartments and homes. The battery capacity is around 40 minutes, possibly longer due to the fact that it adjusts power settings between hard and carpeted surfaces as you clean.
Like all Dyson V-series before it, the V11 comes equipped with a Wall mount so it can be stored out of the way, taking up no more space than an Ironing board.
BUT! As good as it is, it isn’t perfect. It is kind of heavy, not at first, but after continuous use, and this is coming from a guy who does a lot of calisthenic exercise. After using the V11 continuously until the battery life was exhausted, I too, was exhausted. The main head weighs around 2.5-3kg at the hand, and after whipping it around for 40+ minutes it was like a one arm workout. This isn’t necessarily a bad thing, but more of an FYI - afterall, if you switch hands it’s like a 20min workout for each arm leaving you with a nice clean house as a result, haha.
Overall, this is an incredibly advanced cleaning system and the heads/engineers at Dyson should be proud. Big pat on the backs ladies & gentlemen!
I use it to sweep the whole house. NO MORE BROOMS.Tiled floors, timber board floors & carpeted flooring,vacuum your mattress and top bedding,dog bed.So easy to use. Picks up dust from carpet very well. Easy on your joints no tugging of chords. Easy on sore shoulders. Easy empty. GREAT CUSTOMER SERVICE, FREE REPLACEMENT SENT OF ACCESSORIES IF FAULTY,OR BREAKAGE ,EVEN IF OUT OF WARRANTY. Always register your purchase on the website. Show details
In-depth reviews
I cannot express enough gratitude for the outstanding service I received from Dyson Australia. A special shout-out to Paula B, who went above and beyond to assist me in ways I never imagined. Her dedication and professionalism made my experience truly seamless and enjoyable. Beyond their incredible customer service, Dyson Australia has proven to… Read more · 1
be a company that stands by its trustworthy and reliable policies. I recently purchased the V11 Advanced Vacuum, only to find that shortly after, Dyson Australia had a sale on the same product. Without hesitation, they honored their price match policy and refunded me the difference—something that speaks volumes about their integrity and commitment to customer satisfaction.
Now, let’s talk about the V11 Advanced Vacuum itself—what an absolute game-changer! I only wish I had purchased it sooner. Cleaning my home has never been easier. Over the years, we’ve tried various high-end vacuum cleaners, but nothing compares to this one. The sheer power and efficiency of the V11 revealed just how much dirt had been trapped under our carpets—something we never realized until now. Thanks to Dyson, that’s no longer a concern!
If you’re looking for exceptional service, a company that truly values its customers, and a superior product that transforms cleaning into a breeze, Dyson Australia is the way to go. Highly recommended!
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Right power, right price; easy mover with smart features – The V11; is it ‘all that’? It is; this machine is a true ‘Iron Mike’; insanely powerful. It runs smoothly, powerfully, has a big battery (which is also perfect at preserving power through auto mode) and it tells you how much time remains on a swanky LCD screen. Best of all, despite its appearance, it’s not heavy and moves gracefully. All new… Read more · 1
generation V11s also have click in battery option (great if you want a spare to rotate, simpler removal and no screws!)
V11 VS V11 OUTSIZE The V11 Outsize (also discontinued) is really good for massive houses and for easy cleaning of the head. With 225AW, it’s a powerhouse; it easily sucks up almost anything in its path. Additionally, it has a click in battery, a 125% bigger bin, 25% bigger floor head plus it had a fluffy head for hard floors. A former top of the range Dyson, it remains a fantastic vacuum; just maybe too big for some. If you can’t pick one up from remaining stock, then a Gen 5 Outsize is your next closest choice.
V11 vs V8 For those of you saying “I’ll stick with my V8, thank you.” That’s fine; the V8 rocks. But just remember, with 60% more power, that’s how the V11 rolls.
V11 vs V10 A V11 has 40% more power than a V10. There’s also higher max suction (150 AW on the V10, 220AW on the V11). Both have 1 hour battery life. A V10 has screw in battery only while a new V11 gives you the option of Click In. This model has a screw in battery. A V10 offers 3 manually adjustable power modes via a switch. A V11 offers a digital screen with 3 modes that tells you how much battery time remains. Auto/Medium mode optimizes for all all floor types and runs for up to 40 minutes. So the remaining 20 mins will be via Eco mode- clever stuff, as in that time, Auto mode will have taken care of the major nitty gritty, boosting power when needed depending on the level/type of floor/allergen.
HEADS (MOTORBAR) The V11 Torque drive option has a head with an adjustable gate (3 settings); superbly powerful and a great all-rounder. Changing the setting on the gate will increase/decrease the battery time. On newer V11s, the new motorbar has improved tackling of pet hair (via 56 de-tangling vanes) and also prevents hair build up on your brush bar. This is also the same motorbar as on the newer V7, V8, V10, but crucially, the power it receives from the V11 is notably greater. The quick release mini motorhead is brilliant for cars, pet stations and pillows. It has now updated to an anti-screw tool.
BATTERY Lots of people misuse and overuse max power (known as boost from V11 upwards) to the detriment of the battery. With a V11, auto mode intelligently switches you only to boost mode as and when needed. How? You ask. The smart sensors detect how much dirt or what floor type you are on and switch to either eco, auto or boost. That way, you are preserving you battery life and vacuuming your house without compromise.
CHARGER/STAND The plug is the same as that for the V11 Outsize, V10 and V15. There is also a Dyson standing floor dock available as an optional extra.
FILTER The advanced filtration captures 99.99% of particles as small as 0.3 microns. The LCD screen also prompts you when it needs cleaning. There is, however, nothing to stop you from purchasing a green Dyson HEPA filter which will give you a better level of filtration, down to 0.1 microns (we are getting to such a level of deep cleaning here that it can pick up viruses!) It will fit, but be careful not to pick the Outsize filters, as they are bigger variants that will not fit.
TOOLS Comes with a clip, crevice tool, combination tool, stubborn dirt brush, soft dusting brush plus a quick release mini motorhead.
WEIGHT The V11 is 1lb heavier than a V10 (6.68lbs vs 5.8lbs)
SUMMARY The V11 is in the middle of the fleet and is likely to keep more users, more happy, more of the time due to its weight, power and price - one of my favourite Dyson's for sure. If you want a bigger bin, better power and the best battery option compared to a V7, V8 and V10, start from here as your first Dyson port of call. It is also nice to have a click in battery option as well as the digital display which takes the effort out of picking modes (via Auto) and guessing how long is exactly left on your battery. Another swaying factor for getting a V11 is the choice of heads or motorbars. If you are a pet owner and want a V11, strongly consider the the motorbar de-tangling technology. If you want greater power and gate adjustment, then opt for the Torque drive version (but keep in mind this doesn’t have the hair detangling vanes.) It also tends to move a little smoother, also, but availability maybe limited. For most (given the popularity of pets) the newer motorbar will be the go to. If you want both features, however, you will have to go for a V15 or Gen 5. Back to the V11; as bigger Dyson vacuum, that’s both easy to move and packing punchy power, the V11 is a true hit, plus one that simply has to be on your consideration list.
7 reasons this vacuum is definitely not for me! – Used my sister-in-laws new Dyson V11 Advanced today to vacuum the house. For me this vacuum is a absolute FAIL for the following reasons: * the hand piece (with battery) is too heavy, and you tire easily from using it * holding the lever you must depress continually, to make the vacuum go, was a pain and I ended up with a blister * the dust barrel… Read more
needs emptying every 5-10 minutes (because it's so small) * the dust bag is difficult to empty because it is so small, and I ended up having to put my hand up inside to release the dust beside the barrel on the inside - gross! * the battery did not last the length of time required to complete vacuuming on one level of an average sized two storied house * when using the straight head to vacuum along skirting boards, the head is quite long and coupled with the hose length it ends of being very long and a bit wobbly, meaning its impossible to get right in there, like you can with a regular vacuum *you absolutely could not use this vacuum to vacuum your car, because there is no bend in the hose
I always thought I wanted one of these vacuums, but after using it, I will be sticking with my old roll-along Dyson. Much superior by far!
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Positive reviews
I have been using Dyson vacuum for years now and have always been happy with my choice . This is my second vacuum purchased , we had hard wood timber flooring in old house and tiles in current house and I find the Dyson so quick and easy to use . I have a bung back and I love the fact this vacuum does not trigger pain as it is so easy to manage and works exceptionally well . I would probably like to try the mop/ vacuum for my next purchase. Show details
Very handy and light weight. easy to use and not noisy than the other one I have. I like this one better and it cleans well like the cat hairs really great to purchase this one if you have pets. Show details · 1
Find out how Dyson V11 compares to other Stick & Cordless Vacuum Cleaners
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I was scarred by poor design and unsatisfactory customer service experience with a Dyson product (DC54) over 10 years ago and never ventured near a Dyson vacuum cleaner for that duration. I only decided to return to the Dyson fold after I used a Dyson V8 at a friend's place and was sold on cordless convenience. I purchased the Dyson V11 and am… Read more · 1
happy to say it is very good in terms of ease of use and convenience. Like most cordless vacuums, there's is not a large dust collection receptacle but at least it is easy to empty (a far cry from the old DC54).
Negative reviews
Two of the vacuum cleaner heads have fallen apart with normal regular use. We bought a replacement primary head as the goodguys refused to cover the fault under warranty. Dust frequently clogs up the head and the filter and needs use of an air-compressor to get it working again. Even after a good clean out there is an intermittent failure when it… Read more
just stops working on high power suction for unknown reason. Emptying the thing is a real pain as it's stuck up with hair and dust.... really have to practice holding breath for health reasons whenever emptying or maintenance. The primary head is supposed to suit all floor types, but sounds like is scratching the wooden floor boards whenever in use. Very expensive device with very poor performance and quality. Would never buy this brand again.
As the first vacuum head that came with the vacuum fell apart and Good Guys would not replace under… Read more
My Dyson has malfunctioned/needed repair twice in 6 years. Was glad to see they finally have a Melbourne outlet. Followed their website instructions and travelled 1 hour to shop in Camberwell to be told they don’t accept cash. The manager there was disinterested in the inconvenience caused. Anyway, heard there’s a lot better for my $- so I look forward to buying an alternative when time comes ( which I think won’t be too long). Show details
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Dyson throw away garbage – Dyson planned obsolescence, bought in 2020 has since broken 5 times, motor has gone 3 times, the battery has failed and the plastic around the handle has cracked out. Has just failed again and this time it's gone in the bin. Just bought a shark power detect and it is a significantly better product better ergonomics and better performance.....never buying another Dyson, absolute overpriced garbage. Show details
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Recent reviews
The Dyson V11 is a great vacuum that actually makes cleaning more enjoyable. I like how easy the cordless design makes it to move around. The suction power is strong, and emptying the bin is simple. The only downsides are that it’s a bit on the heavier side, and you have to keep holding the trigger while using it. There are trigger locks you can buy online to keep it on, but they’re not always the best quality. Show reply
This Dyson vacuum is incredible. I own a Miele barrel vacuum before which was hard work to drag around. I have vacuumed my kitchen, bedroom and lounge room with the Dyson in ten minutes without much effort. It picked up all the dirt and fluff. Very impressed with my first Dyson. I could not rate highly enough! Show details · 1
When you think the cheap Chinese vacuum cleaners do a good job, then purchase a dyson you can see why you pay the extra money so much better quality so much better suction whether it's floor boards carpet or vinyl it out performs the others Show details · 1
Don't Buy This Model – I purchased this machine Nov 19 as being the top model and reviewing comments on line. Since then the battery died while still under warranty. A year or so later the battery died again and then the trigger mechanism broke, so we fixed that. Now the trigger system has broken again. What a load of rubbish. For the price you pay for a Dyson, they should last a lot longer than that.
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Dyson DIsaster – Never touch Dyson again. Cost so expensive for parts to last 2 years only, lucky we had extended warranty. Suction only good thing, clogging issue with dog hair, head wheels stopped turning, trigger issue over and over. Initial outlay $1400 plus $170 extra warranties. Will never refer a Dyson, every part of initial equipment replaced over 2 years. Show details
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Find out how Dyson V11 compares to other Stick & Cordless Vacuum Cleaners
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Best vacuum cleaner and service team – I have owned 4 of Dyson vacuum cleaners over my life and have only had a problem with one it was animal they quickly replaced the battery with any fuss and recently lost the lock screw on my pet hair brush I rang to find out where to get a replacement they asked me when I bought it I told them it was way out of warranty just needed to know where I… Read more · 1
could the replacement part they said know worries will will send me one out free of charge I was extremely happy with that went to the post office there was my package apon opening it there was a hole new head great products great company since then I have brought several other appliances for gifts for family members thank you Dyson your company will go a long way
Regularly blockages – Although the suction is great on this machine it CONSTANTLY clogs up. The small hole in the bin area blocks whenever there is pet hair, human hair being vacuumed up. Very frustrating having to empty the machine when it is not even half full. Definitely a design fault!! Disappointed as our previous Dyson was brilliant
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Dyson V11 common Trigger Fault. $5 part but Dyson will not repair – This is my 2nd Dyson Vacuum Cleaner in over 10 years. This V11 I purchased in 2020 for $1199 and after 4 1/2 years it has died. The problem with these V11 models is the "Trigger Switch". They are a Dyson design flaw, but they will not admit it, nor will they replace the Trigger Switch, instead they want you to pay $399 for the entire Main Body.… Read more
It is such a common problem, simply doing a search on Google, even AI Assistant reports it is a common problem, plus there are thousands of posts about the issue, how to buy a new switch from ebay for $5 and fix it yourself. I am done with Dyson as their failure to recognise this as a common fault and not fix it free of charge simply shows the Dyson that used to be customer friendly, no longer cares. I'm going to buy a cheap KMart Vacuum. Please find attached 4 different people with this issue showing in the photos the crack that occurs.
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Weapon of a vacuum – this is a weapon! it stores easily and is super powerful. I'm actually blown away at how powerful it is! Only thing is it's a wee bit pricey but worth the $$ I reckon Show reply
V11 DYSON – has a good suction, hair is not wrapping around the brush, has timer in its digital motor, but when vacuuming cat litter like crystals or small pebbles flicks back, very dangerous if absorbing shards as it can hit your shins, legs or if children is behind you, doesn't take things like popcorn have to go over manually to collect it otherwise is good. Show details · 1
Can't live without it - 5 stars! – Strong suction, easy to use and hit tight crevices with all the new attachments and tools. Easily fits into our cupboard which is a huge bonus. Love it and can;t live without it. Show details · 1
Lemon!! – Absolute waste of money. It has been a lemon from the beginning. Multiple failures over the past 5 years, and having to be repaired under warranty. It has died again, and Dyson want to charge me $55 just to speak to a technician. Absolutely criminal behaviour. Show details
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Vacuum head not fit-for-purpose – I purchased the V11 stick vacuum in November 2019. I previously had a regular Dyson vacuum. Within 2 years the motor malfunctioned and had to be repaired. After 4 years the soft roller cleaner head became unusable as the ridiculously thin bits of felt-like material had worn down and so my wooden floors were not protected. I live alone in a small 2… Read more
x1 unit and vacuum once a week. This is utterly ludicrous - vacuum heads normally outlast the vacuum and should last way more than a few years. I don't know if the newer models have the same head for delicate floors but if so they are basically not fit-for-purpose. The head would barely last a year for someone living in a 3x2 or larger house. The replacement heads are not in stock and despite leaving a notification request, two months later there are still none available from Dyson. There is no way to contact Dyson if you are not on social media so your only option is to call and be put through to someone in southeast Asia who has no idea when they will come in, if ever. Just last week I ordered parts for my German rangehood that is 18 years old and they were delivered via courier in 24 hours. Less than 5 years after buying the Dyson stick, I have no idea if I will be able to replace the main head that I use. If you are considering buying a Dyson stick vacuum, I would strongly recommend you consider other brands. In my entire life I have never had a vacuum where I had to get a replacement head. I know have serious concerns re the quality and durability of Dyson products, despite having several. So much for cutting-edge technology and sustainability.
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Thank you for your review! That’s definitely not the… Read more (+1 reply)