Reviewer Photos & Videos
If anything goes wrong outside of warranty getting a simple repair is not possible.
The trigger on our machine broke outside of the warranty. You cant simple get the trigger repaired, the entire body needs to be replaced which is very expensive and quite frankly extremely wasteful.
We cant afford to replace the entire body and now have a very expensive vacuum sitting in the cupboard. We will never buy Dyson again because of this.
Purchased in April 2019 at Bing Lee for $1,200.
Worst Dyson I've Ever Owned
Just doesn't have enough suction. Constantly stripping it down (it never has a blockage), and we follow all the cleaning instructions. Tried to talk to Dyson about it while it was under warranty - they were only interested in telling me how to break it down to clean the machine, again....... Have brought the brand for over 15 years, but no more, based on this model. Really, really expensive and pretty much useless, but now stuck with it until I can afford to replace it! Very disappointing experience.
Purchased in October 2020 at The Good Guys for $1,200.
Great suction on floors
Suction is great on floors. LCD showing battery life is helpful as well.
A couple of negatives, however.
Tools included to do window sills just pick up thicker dust and push fine particles around - even on Boost mode.
The black bristles on the spinning heads come off partially as well. They should be stronger if we’re paying through the roof for a Dyson. Apparently, the previous owners only had it for 6 months. Filters get full too quick as well.
The last thing we want to do after such a big expense is to replace roller brushes & filters.
Purchased in April 2022 at Gumtree for $500.
- V11 Absolute Extra
Absolute failure in design
Purchased in Jan 2021. Battery completely died 6 months later. Returned it and had a new barrel and battery replaced. Still the machine is woeful. Suction is weak, when it actually works. The internal chamber is constantly getting blocked. Cleaning filter after the smallest of vacuums. It's purely designed to fail or make you go crazy with the time spent trying to get it to work! Do yourself a favour and DO NOT BUY THE DYSON V11 unless you're a glutton for punishment. I've always been a Dyson advocate but this machine is just wasting my time and money. So disappointed :(
Purchased in January 2021 at Bing Lee for $1,179.
Great product - you wont need a plug in vac
I have been very impressed with this product. Its suction is as good as a plug in and the battery life will pretty much do a med sized house on one charge using med to high suction
What impresses me most is the after sales service. Dyson take a similar approach to Apple, and you really pay for what you get. Their local support centre is very quick to answer the phone, and they are pragmatic. I recently had a minor issue with the button on mine - and it is a few months out of warranty. They have fixed the problem no problem even though I am a m...onth or two over my warranty. They also are sending out the replacement body via courier so its just a matter of swapping parts around rather than sending it in to repair and having no vac for 3 weeks This is my 3rd Dyson stick vac - and they are absolutely the iPhone of vacuums. My previous (V6 absolute) I gave to my parents and it is still going strong after at least 7 years. I have also owned two barrel vacs and both have been excellent I believe in buying quality once rather than buying junk 2-3 times - and Dyson's products really fit this
Purchased in December 2019 at Harvey Norman for $1,100.
We have been using this vacuum for a year now. It performs reasonably well and have great suction power, easy to maintain and use. Would recommend this to anyone thank you.
Like a high maintenance trophy wife
The Dyson V11 really doesn't have strong enough suction on anything other than boost mode (when it then lasts less than 10 mins), it gets blockages easily and in just over 1 year, two parts on it already broke. They were replaced with no fuss but nothing ever broke on my 13 year old Miele (which I've now gone back to). The dyson can't suck up anything that is more than 1cm without either failing to suck it up or getting a blockage when it does. You spend a lot of time cleaning out blockages, washing filters, finding faults, etc. It's rare to...actually complete a proper vacuum in a full size house without it getting a blockage or running out of power. It may suit an empty nester style household or someone with no kids - pretty well a house that doesn't need much of a real clean. But if you've got kids and you want this as your main vacuum, forget it!
Purchased in June 2020 at Dyson for $999.
Designed to fail
Dyson machines are a bad relationship they work, but when they don't they really don't.
My example of this is I've only seen my dyson twice this whole year, as its constantly being sent back for repairs, With only a short month left on my warranty at this point it feels like their wasting time to clear themselves of the product warranty.
And they keep replacing the battery which they think will fix it but there's something else clearly wrong with it, and I've told them that countless times, so they go ahead and replace the battery again and "A...
Purchased in March 2020 at JB Hi-Fi for $1,300.
The one I’ve been looking for, the one I’m now using more!
My floor vacuum with barrel and roller ball (not Dyson) had finally started giving up on me after 8 years of hard work, and i decided to upgrade to a stick vacuum to suit my busy lifestyle and as I don’t have a “overly dirty” house, with no kids or pets this was perfect for the two of us
Can do my whole 280 square metre house with the setting on the lowest on one full charge
Can do main areas (2 bedrooms, lounge, kitchen, hallways) with high or boost level
Attachments included make further cleaning easy - such as mattress and crevice to...
Purchased in January 2022 at The Good Guys for $799.
Purchased my Dyson V11 Absolute Pro for $1249. I have a toy poodle so it does not shed any fur. I have looked after it and cleaned it regularly,it has worked well for two and a half years, last week the motor suddenly stopped working. Dyson charge so much for their products they should last longer 2 1/2 years very disappointed and disgusted, will not purchase another Dyson.
Purchased in July 2019.
Vacuum is great. Usually I don’t write reviews on products but Dyson after sales service is extremely good.
In two years time they replaced the faulty and broken parts without any hassle.
Purchased at The Good Guys for $1,199.
I love my V11, but....
I've edited my review a few times based on ongoing experiences. It's gone from 5 stars to 1 star and now I've settled on 4 stars. Here is why. The actual use of the V11 is easily 5 stars. And also my customer service experiences have also been 5 stars. But the fact is I'm now onto my 4th unit in 3 years. The V11 is a premium product with a 2c bit of plastic for the trigger mechanism which I have broken twice. I was also sent a replacement unit which was faulty on arrival. Every time however Dyson and also the local agent have been excellent and...all repairs and replacements have been no charge and no hassle. I'm happy to say my new unit is working excellent, perhaps even better than before. I hope there has been some internal redesign so it lasts as long as you would expect.
Purchased for $1,200.
- V11 Absolute
Dyson Cordless V11
The cordless Dyson V11 “on” switch button does not last! If consumers are to expect to pay for a highly priced product, the MOST important component on the machine should be assessed and last beyond 12 months of purchase date!! And especially not happy that there is only one service company in all of WA. How ridiculous is that!!
I will NEVER consider purchasing another Dyson cordless vacuum that does not have a secured “on/off” switch. And will be sharing my experience with ALL my family and friends .
- V11 Absolute Extra
Great reliable machine
This stick vacuum is good and reliable and a must have for families with young children. We have had it 18 months or so and we have had no issues with this model. The battery is still working well. It is used every day or multiple times a day but it doesn't get a heavy work out as we use it mostly in family room to clean up after kids as we have a robot vac for the rest of the house. We mostly use it mostly in the family room on wooden floors although I have used it in bedrooms on plush carpet and it works well. The extra large head is super ...helpful as it cuts down vacuuming time. Our family has two young kids and a long haired cat and a good stick vacuum is a must have for any parent in my book. Pros: -Good dirt pic up on carpet and wooden floors (including long hat hair) -Excellent selection of tools esp for cleaning the car. -Came with free docking station which works really well -Large dust bin means you don't have to empty it too much and seeing the dirt is weirdly satisfying. -Easy to empty -Trigger function means only used battery when in use. -Good variety of suction levels including max.
Purchased in April 2020.
Broken trigger 6 months out of warranty
The vacuum works well. Attachments all ok.
Problem was the trigger broke 6 months out of warranty. Bought a replacement part on eBay. Plenty of videos showing how to pull apart and fit a replacement so obviously I am not an outlier case.
Dyson pride themselves on design but they clearly have missed the target with the trigger part. Classic fatigue failure of an under engineered part.
Purchased in July 2019 at Dyson for $1,200.
Questions & Answers
Ok I’m on the hunt for a cordless vac that can successfully pick up husky hair.. I’m going insane and my back is on its way out. Is the V11 Animal going to do the job?
My torque head is dirty but I can't get the the roller out to clean it. I use a 20 cent coin but it appears to be jammed and won't turn at all. Turning it clockwise it clicks but won't turn counter clockwise.
We are sorry to hear of this. Please get in touch with our Dyson Experts via Facebook Messenger, Live Chat or phone and we will only be happy to help. You can find our contact details here: https://www.dyson.com.au/support/contact-us
We have a 15 mth old v 11, paid $1500 for full kit, the Name Dyson is supposed to be good quality, but I'm now wondering about this ? our machine which gets little use on vinyl floors at home keeps showing blocked filter.. we keep our machine very clean & wash the filter regular so were surprised when this appeared. we washed the filter again & let it dry in the sun for 24 hrs, refitted it & same message came up...so cleaned inside the machine which was not very dusty / dirty, but still getting same message & machine still not working, not very happy with this, our other stick vacuum (Hoover) which is 3 years old is still working fine & only cost $300..
We are sorry to hear about this and happy to help.
For real time assistance, we would kindly encourage contacting our Dyson Experts via phone or live chat. You can find our details and chat links here: https://www.dyson.com.au/support/contact-us.
Get an answer from our members and Dyson representatives
This latest Dyson cordless and handheld vacuum cleaner shares many of the same features with previous versions, yet offers improved functionality and battery life.
- Boasts a 6-layer filtration, including a HEPA filter, to remove as many pollutants and particles as possible
- Offers three modes of operation: Auto adjusts suction to optimise battery life, Eco extends battery life, and Boost Mode provides an extra powerful suction
- Includes a automatically adjusting vacuum head that adapts to different floor types, which means no stopping to swap attachments
- 60-min running time, which is 20 mins longer lasting than the V8
Points of praise:
- Like other Dyson handheld and cordless vacuum cleaners, the V11 was exceptionally effective at picking up the pesky pieces of pet hair that clung to the floor.
- Reviewers bought the V11 as a replacement for other Dyson vacuum cleaners they had owned and were not disappointed. The most notable improvement appeared to be the vacuum’s suction capacities.
- For some, this was their first time using a cordless vacuum cleaner. Fears of the vacuum’s battery running out fast were put to rest when reviewers saw how durable and long-lasting the vacuum was.
- From cleaning tiles to vacuuming couches, the variety of attachments made transitioning from surface-to-surface easy.
Points to consider:
- Although most reviewers were pleased with the performance of this V11, some mentioned that they thought the price tag was a little high.
|Category||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners||Stick & Cordless Vacuum Cleaners|
|Bin Capacity||0.76 L||0.76 L||0.76 L|
|Weight||3.05 kg||2.92 kg||3.09 kg|
|Attachments||5 standard tools||5 standard tools, plus the Fluffy head||5 standard tools, plus the Fluffy head, extension hose, mattress tool, and flexi-crevice tool|
|Running Time||60 min||60 min||60 min|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||Mar 2019|
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