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Emirates Airlines

Emirates Airlines

2.1 from 415 reviews · View Statistics
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Reviews

  • Value for Money
    1.9 (78)
  • Transparency
    1.8 (70)
  • Seat Room
    2.6 (57)
  • Food
    2.6 (57)
  • In-Flight Service
    2.6 (58)
  • In-Flight Entertainment
    2.9 (54)
  • Wi-Fi
    1.9 (25)
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Alaa A.
Alaa A.Sydney, NSW

They changed the schedule and added 9:55 hrs and refuse to offer hotel stay

published

They have changed the schedule and added a 9:55hrs stopover, they refused to offer us a hotel as their rules require a minimum of 10 hrs to get a hotel.

Transparency
1/5
Incentivised Review No
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Mart Australia
Mart AustraliaSydney, NSW
  • 6 reviews
  • 2 likes
  • Verified

The worst service: Watch out your LUGGAGE!

published
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Value for Money
1/5
Transparency
1/5
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Amir Amiri
Amir AmiriSydney, NSW

Worst Customer service you can imagine

published
Value for Money
1/5
Transparency
1/5
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Glynda F.
Glynda F.Sydney, NSW
  • 2 reviews

Unfair refund after cancellation. Does not match disclosures of full refund of unused fares on cancellation

published
Value for Money
1/5
Transparency
1/5
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Jake
JakeGreater Melbourne (Metropolitan), VIC
  • 21 reviews
  • 3 likes

Worst Customer Service

published
Value for Money
1/5
Transparency
1/5
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Jen
JenSouth East Queensland, QLD

Let down by Emirates customer service

published

Emirates has failed to meet its web page commitment of re issuing covid canceled tickets from 2020 to New Zealand from Australia now they are back flying which is clearly stated on their web page. Misleading and confusing their loyal customers.

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Incentivised Review No
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Unsatisfactory customer service

published

I bought 2 flexible tickets (from Sydney to Tehran) fromEmirates airlines a week ago; but our plan changed, and I need to change the dates of the flights. Emirates says that you can change your tickets easily through mange my booking which you can’t. I called Emirates airline, and the operator said that I should keep my tickets’s level or upgrade it, so I should pay another $2,500, or ask for a refund which should take up to a month to get refunded. So disappointed and unsatisfies.

Incentivised Review No
ClassEconomy
Booking Through Airline
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Poor customer service

published
Incentivised Review No
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Business before humanity

published

Emirates are still operating in Russia (after Russia has invaded Ukraine and killed hundreds people and children)
Emirates are supporting war, financing Russian aggression and help killing innocent people and kids in Ukraine.

Incentivised Review No
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Sarvesh Desai
Sarvesh DesaiSydney, NSW
  • 2 reviews
  • 2 likes

Emirates airlines fraudulent customer service

published
Transparency
1/5
In-Flight Service
1/5
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Sanj
Sanj
  • 11 reviews
  • 15 likes
  • Verified

Emirates Cheating Scandal

published
Value for Money
1/5
Transparency
1/5
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Ray4343
Ray4343Greater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Bad experience with Emirates connect services

published
Seat Room
1/5
Food
4/5
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jeff
jeffGreater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 13 likes

No honour with this Airline

published

After being stuck in Australia because of covid this terrible Airline have decided not to honour my 84 year old dads return ticket back to London and they didn't even try to contact him to let him know he will never use this Airline again and hopes this review puts as many people off flying with this corrupt airline.

Value for Money
1/5
Transparency
1/5
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Josearun
Josearun
  • 4 reviews
  • 2 likes

Never Again ...Never

published

We booked from Melbourne to India via Dubai. There was 15 hour lay over rin dubai and we need to exit to their provided hotel and come back. Now this crap airlines hotel is outside the terminal and we have to get out of dubai immigration. They did not mention about the same and we struggled for visa. They don't do anything for the visa and its our headache.... unblivalbe service from these folks and we will never go

Incentivised Review No
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  • Verified

I would not recommend Emirates to friends or family

published

We booked a return flight for the December holidays. The flight there was ok, although the plane was not comfortable. But then, Emirates cancelled our flights back. No support to replace the flights, no assistance for overseas accommodation, no answer to emails. And no one answering the phone. Five weeks later, we still have not managed to get our money back for the flight that they cancelled.

Value for Money
2/5
Transparency
2/5
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Questions & Answers

Sana
Sanaasked

Does anyone know the Emirates flight cancellation policy with the given Corona situation? Tried a few times to ring them , waited on hold for over 2 hours no reply.

Not sure what to do

2 answers
Expat
Expat

https://www.emirates.com/au/english/help/travel-updates/

The link above provides the latest travel update from Emirates

Turan
Turan
Shaun T
Shaun Tasked

Did Emirates Airlines respond to any of these recent experiences ?

2 answers
Huzaifa
Huzaifa

Yes they did.

Christian M.
Christian M.

They told me « sorry for that, hope you will still buy our tickets. »

eva
evaasked

hi good evening i just booked flight on july 1,but then after 2 days i noticed the ticket that the one letter of our family name is missing its christian not cristian,is this a big problem? ty

No answers
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