Emirates Airlines
612 reviews
Flew from Perth-Dubai-Dublin return. On all four flights we had cabin crew be rude to myself,partner and young kids .they did not look happy to be there.went told two of our four tvs were not operating,this was an issue for the cabin crew.then when my partner would try to call the flight attendant on one of our flights they kept turning the… Read more
light off remotely and never came to our aid.what is the point of the button being active and not being revived, when he went down to the cabin crew to ask for assistance (water) he was told they were quite busy so much of missed the call the attendant button that he pressed 3times.
Kids were not made feel welcome at all .spend 30-40 mins waiting for the bathroom with my two year old who needs a wee. When i asked the flight attendant if he wouldn’t mind to poke his head around the corner to see if the other bathroom was available after eating such a long time(flight attendant knew of our presence the whole time are they were emptying trays) he didn’t move his head to look at me or look in the direction of the bathroom.and just said no in a stern voice to me. It was at this point i snapped.i said excuse me this is not how you address your customers you should look when someone is speaking to you and also not be so rude and dismissive. His response was “well I’m busy “ Horrendous. Very disaster spending so much money and always hearing, Emirates is the best etc. definitely flew with friendlier and happier staff.never had such attitudes as I’ve seen on these four flights consistently. I get sometimes people have a bad day or something but from a minority of the staff and on all flour flights. Very disappointing.
I will also say we did have a few female staff be very kind to use maybe liek 2staff during these trips . And when looking for a pram at one of the stop overs an Emirates staff went above and beyond for us as we could not locate one. Our flight was delayed during this time By liek 4hours so the pram was essential
Warning: Emirates illegally deducting "fees" on cancelled flights + fake helpline tracking numbers August 2026 I am extremely frustrated and Disappointed with Emirates Airline. AVOID Emirates airlines and never use again. If Emirates cancels your flight due to conflict, check your refund amount carefully! I booked directly through their UK… Read more
website for a flight from London to Shiraz. When Emirates cancelled the flight, they illegally deducted a "cancellation fee" from my 100% full refund and flatly refused their statutory duty under UK261 law to reroute me to my destination. When I called their customer service helpline to fix it, I was trapped in a systemic stalling loop for 6 weeks. Every single agent lied, promised a resolution "within 48 hours," and handed me a fake investigation reference number that did not even exist on their system. HOW TO FIGHT BACK AND WIN: 1. Do not waste time calling them. The helpline agents are trained to stall you until you give up. 2. Contact your bank immediately. Bypass Emirates and initiate a "Chargeback" or Section 75 claim. My bank protected me and forced Emirates to give the stolen money back instantly. 3. Use the 8-Week ADR Rule. Under UK Civil Aviation Authority (CAA) rules, if an airline ignores a complaint or strings you along for 8 weeks, you can bypass them entirely. Do not wait for their fake investigations. Gather your cancellation emails and log a formal dispute straight with AviationADR (aviationadr.org.uk). Emirates is counting on normal passengers getting too tired to fight. Don’t let them keep your money!
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Reviews with attachments
The worst airline they dont care customer serice is none they cancelled your flight and you on your own Show details
Flew Emirates EK406 Dubai–Melbourne, 22 October 2025, economy, with our infant daughter in a bulkhead seat. Both our seats were broken — the recline didn’t work for the entire 13+ hour flight. We were offered no working alternative; staff said the other seats were also faulty and left us as we were. The bassinet was refused too: our daughter was… Read more
under one and within Emirates’ published limits on both weight (11kg) and length (71cm), but the crew ruled her “too big” by eye, without measuring either, and walked away when we asked on what basis. Here’s the real point. This is economy, and Emirates’ economy service has fallen through the floor. It’s not that they fell short of some premium promise — it’s that a broken seat on a half-day flight with a baby didn’t even register as a problem worth solving. I complained formally. Emirates admitted in writing that the seats did not function, then offered nothing but frequent-flyer miles. When I set out our rights under the Australian Consumer Law, their reply engaged with none of it. The seats they sold us didn’t work, they concede it, and they will not make it right. If you’re flying Emirates economy — especially with a child — go in with your expectations on the floor.
Emirates is a total disaster from the leadership down to their ground staff. I heard it was a world class airline so I upgraded my flight to fly with them but after 1 flight with them, I conclude that they are truly worst than a budget carrier. Firstly, I received a horrendous customer service provided on-board flight by [Name Removed], a cabin… Read more
supervisor who was unable to manage a difficult passenger sitting on the other end of my row who was trying to take a nap at 5pm, so he came up to me to command me to close the window shades. I explained to him I was feeling unwell and wanted to leave it slightly open (1/4 open and 3/4 closed). He refused! He said that there’s another passenger across the aisle that is complaining and since that person is from my country, I should comply with his request. Only when I repeatedly ask him if I fainted on board, would he be responsible, did he say it was my right to leave the window shades open and he will handle it with that lady. Many people had their window shades opened and the rule of the thumb is anyone sitting beside a window decides if it gets to be open or close. Mine was three quarter 3/4 closed.
Does it make sense that instead of forcing me, he should have given her an eye mask instead? Why is a cabin supervisor passing his problem to me.
Secondly, Inefficiency of Customer Service Team with replies almost only once a month.
Upon arrival, I noticed damage made to my luggage. My flight landed in Singapore on 29 Dec 2025, I wrote in on 29 Dec 2025, received one reply on 29 Jan 2026 and the next reply on 23 Feb 2026 with only a partial reply on both emails.
I asked the customer service staff Najma a simple question 5 times but up till the end of March 2026, I am still unable to get my refund or an answer.
What you see in Emirates’ commercial is fake for most of us, it’s only for First Class passengers. Their Economy, Premium and Business Classes are very mediocre. But I’m writing this review today because Emirates CEO, [Name Removed], is cheap and his airline policies are against regular people and especially people with disabilities. After all,… Read more
they are still developing nation in the Middle East with poor human rights record. They don’t know how to deal with problems, because they suppress opposing opinions. I saw limitations in their growth. No wonder I heard only overly positive opinions about [Name Removed] in Dubai because people are so afraid to speak out. If they do, they get what we got.
Emirates can’t even compensate a few hundred dollars for what the company did wrong to our disabled son. We were not asking much, only a refund of our upgraded seats but the service we did not receive. The incident was reported to the Captain in the middle of the flight and even a voucher was issued, still Emirates refused to accept their fault and refund our upgrade fees.
We exhausted our efforts to communicate with unresponsive customer service department as well as their headquarters in the UAE and offices in USA with pictures of water dangerously dripping on the electric component of my seat, not to mention on my clothes. I personally stood on my seat and put towels in the compartment to stop water leaks temporarily. Please see some of the same photos I sent to them. We were forced to stand during the flight for an extended time while the water kept dripping. A lead flight attendant forcefully took my phone away when I was recording the incidents and yelled out loud that it’s illegal and he would notify security.
The entire scene was displayed in front of our son and frightened him. We suggested the Emirates customer service to interview the passengers around us so they would learn exactly what happened. Instead, they only told us that an alternative seat was offered to us but we declined. Of course we declined because our autistic son who requires attention and medication couldn’t sit by himself if I moved to another seat, which was by the way not an upgraded seat we paid for and far from our son.
I just had a great experience with another airline that upgraded me from a Premium Economy to Business from Japan to San Francisco when they didn’t do anything wrong to me, they just overbooked the Premium Economy. Another airline refunded me within hours a seat upgrade I made because a flight was delayed and I had to settle for a less desirable seat, even though the delay was not their airline’s fault but a connecting flight by a different carrier. Airlines in Europe and North America have stricter rules and therefore they compensate for their mistakes.
Emirates is still second tier or lower. When they make mistakes they can’t make it right. I appreciate you all for reading and I sincerely hope you won’t have to go through what we went through. Please do not fly with Emirates. You deserve better.
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One star as we can not select zero! Emirates Melbourne airport emirates baggage staff and Emirates customer service staff are aweful. Our suitcase and belongings were damaged in March. Airport staff assured us all items would be reimbursed and we filled in damage claim forms. Two days later we logged into the online form and filled everything… Read more
out again. We heard nothing back despite numerous attempts to contact and through Facebook chat. I then logged a complaint. They required all information to be supplied again. The also required the brand new suitcase to be taken in to be assessed during the week. This entailed a 5 hour round trip and a day off work. I refused on these grounds and provided the details of the suitcase to purchase new (Suitcase was brand new prior to this trip!) and information on the other items. It's now over six months since they damaged our belongings. We are unable to claim travel insurance as they have taken too long to process this. They will not respond to any communication we provide, they have lied to us, yelled at us on the phone and now completely ignore any contact we try and make. What absolute disgusting service from this airline. Our family will never use them again. Not even an apology.
Latest follow-ups
Sardine tin space at double the price – Having travelled in Premium Economy before I was looking forward to the ' long leg ' flight from Melbourne to Dubai. I expected the ' New Extra legroom and improved premium service ' much touted by Emirates to be really comfortable only to be… Read more
bitterly disappointed. I'm only 1.72m tall , yet I felt cramped and almost claustrophobic in the seat allocated . The famous foot rest was nothing but a hindrance and the seat space very little different to basic economy . The seat itself was comfortable enough and the thigh rest most welcome but ; and there are a few . The reclining angle is marvellous, God help you though if the passenger in front does exactly that . Instant squash , no possible way to use the dining tray and heaven help you if you need to leave your seat . The centre console does not fold away, it's rigid, hard and angular , if the seat in front is reclined and you are next to a window that's where you stay , that is unless you are 15 years old , an acrobat , or you are brazen enough to shake the seat in front , wake the bleary eyed traveller and convince them to sit upright while you extricate yourself from the impossibly tight standing space and fall over your adjacent passenger while crawling towards the aisle . The supposedly new improved head sets are terrible , the physics escape me but they appear to amplify ambient noise at the expense of the movie or sound track you are trying to listen to . This is especially distressing if you are next to someone with a strident voice or a screaming unruly child . The food isn't much better , the movies are the same and the space isn't anything special , the extra " six inches " is probably more like three ( does this sound familiar ? ) . Don't bother , sit in economy , go to sleep and spend the money you've saved on something really special.
Follow-up · Unfortunately for me it is a case of ' Once bitten , twice shy ' . After such a disappointing experience at a premium cost I certainly won't fly premium economy again . On the whole , as an airline, Emirates is as good as any other , however to promote premium economy seating as a next level comfort experience is misleading at best.
We were told we would be status matched to Gold like our Qantas status if we booked businesses class flights and after we flew with them they went back on their word. And refused to do it after many complaints. We will not fly with these unless we have to .
Follow-up · We had this all as discussed in the help conversation chat and provided this as evidence when we went to claim. Match status was Gold. We still haven't heard anything back since the review. Except for scammers pretending to be Emmerates and trying to get our personal information which we have prevented.
Once great airline not so good now – Sad to see one of my former favourite airlines slip to the standard we experienced last flight in April, Christchurch to Sydney business class. In particular the standard of the meals served. After the very ordinary fare dished up in the… Read more
Christchurch Airport Manaia Lounge ( sausage rolls, vegetarian Chilli pasta) I assured my wife better things awaited us... Sadly it wasn't to . Both our meals were simply inedible. My wife chose the prawns and rice, and did too, but only one was available..in an almost empty business class cabin. So my alternative was pasta. My dog may have eat it, maybe not. The prawn dish was worse, if possible.. At around $800 one way, it's a poor show from Emirates.
Follow-up · A better experience in economy, meal was good. On a short flight Syd- Chc, it is not worth the extra flying in Business. Good selection of movies, service was good.
Positive reviews
I needed to change the return date and had tremendous difficulty contacting the company that I purchased the ticket with (even though they are a subsidiary of Flight Centre). I called Emirate directly and with a few minutes the return leg date was changed. Honestly, fantastic service. It was done with ease. Thank you Emirates! Show details
I’ve used Emirates quite a few times over the years. I live in Melbourne.. my family in Glasgow. For the most part, the journey has been ok. I went to Glasgow recently Dec 2-23rd .. My flight from Melbourne to Dubai was frustrating… I booked Premium economy.. I was told that there is no premium available MEL to Glasgow.. so I was in Economy for… Read more
the 8 hours.. There were Vacant seats with more leg room on the flight. I asked to be moved to one of those seats… I was told NO! Those seats lay unoccupied for the whole flight! I don’t understand why! Then I went into premium for the next flight… I found the Recliner quite uncomfortable to be frank! The footrest didn’t elevate as much as I was expecting… I found my legs dangled and left me with leg pain … it’s a 14 hour flight. I was disappointed as I thought that I’d treat myself to Premium.. but just not what I expected The food was very nice. Some of the staff were friendly… others, not so much! Like I said.. I’ve used Emirates a lot.. usually happy ish with them… but this time… not so much! Oh and the Entertainment wasn’t that great either… not much choice !
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Emirates first class lounge in Dubai, absolutely incredible . The food, the service the opulence, thanks. Thanks also for allowing a Qantas member into your lounge. Qantas when we fly associated lounges why aren’t we allowed into your longes? Show details
Negative reviews
2 flight changes months in advance. Cancelled flight then 10hr layover DXB which is expensive. Called to board then delayed another hour. Boarded finally then left sitting on board 1.5 hours no water or explanations. Never flying them again. Show details
Cancelled our 830 pm Sydney flight a week before our departure, moved us to a 9pm Brisbane flight and refused to pay for the transfer flight. Booked 7 months in advance. Had to fork out almost $1k to get to Brisbane Never again Show details
Do not use this airline!!!Zero stars, We booked our flights to Europe in August 2025, well before the 28.2 26 conflict in Middle East. We do not want to travell through the region even though the airline resumed the flights. We will not be covered by our insurance or given any assistance just in case of the conflict resumes, as the Middle East is… Read more
"DO NOT TRAVEL" region. Emirates refusing to give a full refund. Everyone who booked flights with them before the 28.2.26 should be given an option to cancell the flights. We do not feel safe flying through the conflic region. We done with you. Greedy Emirates airline puts money before safety. Despicable!!!!!
Recent reviews
I had a very good experience when changing flight dates for my mother who had a medical episode. I did it all online through the web app for no additional cost and was super easy. Very refreshing. Thankyou will definitely book again. Show details
I chose Emirates believing I was paying for a premium, reliable service. Unfortunately, this experience has made me seriously question what “premium” actually means here. Due to the war situation in the Middle East, I cancelled my flights on April 1st. The hotel processed the refund immediately. Emirates, however, has not returned approximately… Read more
3000 EUR even after more than a month.
On March 23rd, I was clearly informed that the refund would take up to 15 working days. That timeline has long passed.
What followed has been particularly disappointing: multiple contacts with customer service, inconsistent information, and explanations that simply do not hold up — including being told I had not provided bank details (which is incorrect), followed by requests for “understanding” due to a high volume of refunds.
One could perhaps understand delays. What is much harder to understand is the absence of transparency, accountability, and any sense of urgency in resolving a straightforward refund case.
Refund request number: 161052.
For a company that positions itself as a leader in global aviation, this experience is, frankly, surprising — and not in a good way.
At this point, I would hesitate to recommend Emirates to others. Situations like this raise serious concerns about how customer funds are handled.
I sincerely hope this will be resolved promptly, before further steps become necessary.
Don't know what all the hype is about A380 aircraft. Found Emirates flight Feb 25, 2026 Dubai to London to be a real dud. Tiny leg room like poverty aIrlines, no view from centre of plane as wings obstruct view. Wi fi useless, dropping out all the… Read more
time, touch screen functions not working properly for us and other passengers around us, seat base foam worn out so had sore butt. Complained to hostess and she agreed we paid enough for tickets without the inconvenience. Now have cancelled return flight from Dubai to Brisbane due to operations reasons. Worst part is am taking another Emirates trash A380 flight to Bali, then Brisbane on Jetstar for extra $2850. Run a mile from Emirates! Never again
Follow-up · Incompetence of Emirates is astounding. About to fly home via Qantas, when Emirates sent me a reminder to say my flight was boarding in 2 hours. The same flights they cancelled 2 weeks earlier! Disgraceful!
I recently flew with Emirates for the first time in business class, travelling from Sydney to Dubai, Dubai to Paris, and then Nice to Dubai. While the service was professional and the attentive, the experience was disappointing overall. The food, especially the vegetarian dishes, was subpar, and as a Gluten-free traveller, I was only provided one… Read more
piece of bread, with no additional options on board. For a business class journey, I expected a far higher standard. Unfortunately, my first Emirates flight was not great, and will likely reconsider other carriers in the future.
I booked a return flight from my home town in Australia to Paris via Dubai through Qantas. The first domestic leg was operated by Qantas, and the international sectors were operated by Emirates. Earlier this year, I was involved in a major car accident that left me with serious spinal injuries. I have full medical clearance from my doctor to fly.… Read more
All I requested was something incredibly simple — an aisle seat in a quieter area of the aircraft so I could manage my pain and stand when necessary during the long-haul international flights.
I was told Emirates could not process my medical assistance request because the booking was made through Qantas. I was informed that the only way forward was to cancel my entire confirmed booking and rebook directly with Emirates.
I was not prepared to cancel confirmed international flights and take on financial and logistical risk simply to request an aisle seat for a documented spinal injury, so in an attempt to resolve the issue, I even asked for the medical request to be disregarded and offered to pay for an aisle seat myself. I was told this would not be permitted — and that I could potentially be refused boarding.
Faced with the fear of being denied boarding and the complete lack of flexibility, I have now had to cancel my flights entirely.
As a result, I am now significantly out of pocket. I had already booked accommodation in Paris, airport transfers, and other arrangements for my stay. These were carefully planned and paid for in advance. The financial loss is substantial — but the emotional loss is even greater.
Since my accident, my life has been defined by pain, uncertainty, and the looming reality of major spinal surgery shortly after this planned trip. The risks are serious and life-altering. This holiday was not just a vacation — it was something I was holding onto during one of the darkest chapters of my life. Realistically, it may have been my last walking holiday.
To have that taken away over something as basic as an aisle seat is heartbreaking. To feel forced into cancelling because of rigid policy and a lack of compassion has been deeply distressing.
No vulnerable passenger should be made to feel this powerless when asking for something so simple and reasonable.
I sincerely hope Emirates reflects on how policies like this impact real people — especially those already navigating trauma and serious medical conditions. What may be “policy” internally can have devastating consequences externally.
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Extremely disappointing experience on Emirates EK416 (Dubai to Sydney, 06 Feb — 13h 50m flight). Despite booking my family under a single booking reference, Emirates split us across different rows, seating my wife and one child separately from me and my other child. Another passenger was placed in our original aisle seats, forcing our family… Read more
apart on a nearly 14-hour long-haul flight.
It looks like Emirates is deliberately separating families to push passengers into paying extra for seat reservations. This is unethical, customer-unfriendly, and unacceptable, especially when traveling with children.
Family seating should be a basic right, not a paid privilege. This experience has seriously damaged my trust in Emirates.
Very bad and arrogant customer service in Sydney airport, they change your flight without notice, in a way make you loose your tickets , overall very bad airlines and never again use this st^pid airline Show details
⭐☆☆☆☆ One of the worst customer service experiences I’ve ever had I never thought I would write a review like this about Emirates, but after five months of unresolved issues, there is no alternative. I have been trying to have miles credited from a completed international trip for over five months. During this time, I have called the Emirates… Read more
call centre at least five times. On every occasion, I was told the issue would be resolved within 48 hours. Not once did anything happen.
Instead, I was repeatedly bounced between Emirates and Qantas, each airline claiming the other was responsible. No ownership. No accountability. No resolution. Just endless deflection.
The call centre experience has been exceptionally poor. Agents provide scripted responses, make promises they clearly cannot keep, and then disappear behind another “48-hour” timeline that means absolutely nothing. Escalations go nowhere. Follow-ups are ignored. You are left feeling completely powerless as a customer.
This level of incompetence is shocking for an airline that markets itself as premium. If this is how Emirates handles something as basic as loyalty points, I shudder to think how genuine operational issues are managed.
To make matters worse, this experience comes on top of frustrating connecting-flight coordination and a total lack of joined-up service across partner airlines. The entire system feels fragmented, outdated, and indifferent to the customer.
After months of wasted time, repeated calls, and zero progress, I have lost confidence not just in Emirates Skywards, but in Emirates as a brand.
This is not a premium airline experience. It is bureaucracy, deflection, and silence.
I would strongly caution anyone who values their time, loyalty, or sanity.
This complaint was sent to Emirates customer service after, disgraceful service on a flight from Sydney to Dubai, only to get a poor response, saying I should have brought it to the attention of the crew on the flight.(the same crew that lacked professionalism on this flight) We have travelled with Emirates many times, however this flight did not… Read more
meet our expectations. It began with breakfast, where we were asked our choice of the hot component of the meal , however the staff member had to retrieve it, but when she returned, she by passed us and served the passengers after us, first. We got her attention to ask for ours, only to be told that there was no longer any of our choice left, so we had to make do.
We also asked about tea and coffee, and she told us that it would be served after breakfast, however , it never came around. It wasn’t until almost an hour later that we needed to ask for it, otherwise none were served.
Again, almost 3 hours before arrival in Dubai, we pushed the service button to ask for two bottles of water, as the passenger next to us, was asleep and we didn’t want to get up and wake them. 20 minutes went by before the request was made, a crew member finally came to see us, only to be told that a light snack and drinks was being served shortly. Almost 1 1/2 hours later, we finally received the water we wanted, with the snack. That is a total of almost 2 hours for a simple request of 2 small bottles of water.
Finally, again, our choice of hot snack was not available because it had run out, so again we made do. We also note that no drinks were cold and the air conditioning in the plane was way too warm and stifling.
On our return flight home from Bangkok, we flew with Finnair who absolutely out classed Emirates in every way, including offering water every hour without having to ask.
Once upon a time Emirates Airline was famous for the customer services, now they are one of the sh...st in the market! I seriously do not know why they are charging so much and what is the difference between them and checp sh. airlines! They torn apart my laugage which I immediately reported at the airport in May 2025. We are at the end of Sep… Read more
2025 and it has been remained unsolved even after 7 times back and forth call. Now they claim the replacement has been sent and received! but they do not provide any evidence or proof and everytime sometime try to come up with a new excuse! This is robbery Emirates! shame on you!
6 hour Emirates flight on the 777. Aweful. Uncomfortable. Cramped and Stiff. With persons seat reclined in front , it felt like the seat was in your mouth. Much smaller screen and the ICE system continously crashed, and a very much smaller selection… Read more
of everything on ICE. What a terrible hard product. Just do better. I would not recommend this at all. Got off the flight with a sore back and feet and if you stretched your feet you kicked the persons feet in front of you. This might be ok for a flight for 1 to 3 hours tops and even then you would be pushing it.
And believe it or not, they offer this pearl long haul, yes for 14+ hour flights.
Much to my horror and dismay, despite having booked 6 months in advance for a long haul, on the A380, a far superior service and hard product by any metric, Emirates because of a them issue, flagged as an "operational issue", 6 months in advance, has switched us to a 777. Now as I mentioned above their 777 service is atrocious, and unfathomable for a longhaul. But they see this as no worries equal swap for an A380. Given we specifically chose the flight to avoid choosing a flight time and date that offered the 777, to be lumped with it after paying for 5 air faires, is truly gob smacking. Then when we reached out to Emirates and pointed out that we specifically planned selected and payed for 1. the A380 2. the long layover with hotel stay and 3. two rows together with window seats as we have 3 children of course this was all confirmed when they took our money. Now we did this trip 3 years ago and believe it or not sort of the same thing happened with "operational issues" only they still supplied the A380 And hotel stay, with the difference being they gave a longer layover which was fine, however they had mixed us all over the plane sitting our children amongst strangers, with our youngest being 5 at time, dreadful and after hours of complaining and phone calls we at least got the children sitting next to us. OMG.
So what does this say about Emirates. 2 times flying with them. Twice bitterly disappointed. 3 years almost between flights. The odds for them are not good.
I thoroughly do not recommend them, upon sharing this experience with others, they arrived to one common conclusion, this kind of bafoonery does not happen with Qatar, they all told me to fly Qatar, they stated their 777 hard product is far superior and at least they will not bait and switch like Emirates does, you get what you booked and paid for.
In order to fly the A380, remembering we booked and paid for that, and they are signalling "operational issues ( a they problem)", after spending over $12000 on airfaires, Emirates takes away the hotel offer in the over 20 hour layover and wants an additional over $600, easily another $1000 added to the trip because emirates cannot deliver what they sold you with 6 months notice.....absolutely pathetic. In legal terms this is ripping off the consumer or bait and switch, they can cleverly call it whatever makes them feel competent, but it is a RIP OFF.
Please do your research, there are so many more options out there and other carriers who accept that if they screw the pooch, they try to equate the value of their product offering by not being morally bankrupt and hiding behind fine print. Service is rated not only when things go well, but more importantly when they go wrong, and Emirates had shown when they stuff up, they hold all the cards and could only care about what suits them, happy to bait and switch a great product for a truly beyond sub par atrocious product, and make you lump it, really, switching an a380 for a 777.
And after confirming the A380 and seating arrangements, I have not yet dared to look at how they have reassigned the seats on the 777, I guess i have 6 months to try to deal with that, no doubt In what I now have come to understand to be the Emirates gold trash standard, we will be placed in random seats as is the Emirates we stuffed up and dont care fashion and take 0% responsibilty because we have fine print. Proof of this is that utterly no due dilligence is taken when moving a booking on family who obviously sit their children next to them, on their new flight they nor asked for or were informed of, thats right, it was only when out of some mircale I rechecked our itinerary, did i pick up the change, Emirates had not even informed us of the first "Operational issue change", only to notice they had commited that gross negligance.
I will give them this, they do truly deliver utterly trash customer service , that lacks all the service, with an award winning smile and politeness.
DO NOT CHOOSE EMIRATES. DO YOUR RESEARCH, DO NOT FLY EMIRATES.
Follow-up · The food service was average at best, the staff were pleasant enough but so hard to enjoy food when the conditions are so poor, seats reclined so your wearing the food tray, entertainment system that keeps freezing and crashing, uncomfortable seats and you cant stretch your legs unless you enjoy kicking the persons feet in front of you. They… Read more
Pretty disappointing. We booked a 24h international flight with our 11 month old baby & I checked with emirates beforehand to see if we had bassinet seats, which they confirmed we had. On the second connecting flight, myself and our baby had been… Read more
put in the middle row (with 3 empty seats next to us) and my husband was placed in the window row. We asked the flight attendants if he could sit next to me on one of the empty seats to help with the baby, and they told us it's an 'extra legroom seat that is reserved for people who travel with babies' (which is us?!) and that we had to pay over 400UAD if we wanted to use this seat. On our other flights this had been no issue and we had been placed next to each other on the same seat row. Pretty disappointing to see that emirates deliberately splits up young families, to then charge extra if they want to sit together.. For those of you who have been on long haul flights with a young baby, you understand how stressful and difficult it is, even when sitting next to each other. Well, safe to say that Emirates made it even more stressful, more expensive, and we've been left very disappointed with this airline. FYI on their website they claim they give some baby food and a baby bassinet during the flight, however on this flight the bassinet for the baby was never offered, and no baby food was offered either.
Follow-up · Took two months but they did eventually refund the money after lodging a complaint, so that's a positive outcome in the end
We loved our flight with Emirates but had a massive problem when booking a car rental through their website. People should be aware of this, and my advice would be to NEVER book your rental car through the Emirates website/phone app. Emirates use CarTrawler as a third party to book your rental. People need to be aware of how bad they are (don’t… Read more
believe me? Google CarTrawler reviews) - if you have any problems CarTrawler will not support you and will not offer any refund or compensation. And neither will Emirates - they will simply say CarTrawler is the provider of the service and to talk to them … which is impossible.
We booked a vehicle costing $1,497NZD for part of our trip in Italy.
When we arrived at Milan airport the car rental company would not accept my Credit/Debit card even though I offered to pay the €1,500 excess in advance.
CarTrawler do not have any customer service number and you will deal with a ChatBot on their WhatsApp.
The car rental company would not allow us to change the main driver name to my wife (whose credit card we made the booking with). They told us to contact CarTrawler. CarTrawler had no way to be contacted immediately and all emails, phone calls and WhatsApp messages on the day and for everyday after for two weeks went unanswered or simply advised that we hadn’t arrived with a credit card in the drivers name, had breached the T&Cs and therefore would not get any refund.
Be very cautious about booking a car via the Emirates website or mobile app. They use CarTrawler as a third party to book rental vehicles. CarTrawler are cheats and I’ve never ever experienced such poor customer service anywhere else that I’ve booked a car.
In my opinion, I don’t think anyone should EVER book a rental car through the Emirates website or phone app.
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