Happy with the service
Just travelled from London to Perth, the Emirates A380's are reasonably comfortable in economy. Food was pretty good too. The in flight entertainment was also pretty good. Overall a good experience.
What's happened Emirates
You were the best airline once now I will be looking to fly with someone else. Your planes are overcrowded and although your staff are nice my service button was not answered both to Dubai and back. Meals are ok but movie selection has dropped considerably
Worst inflight service
Boarded EK 432 form Dubai to Brisbane via Singapore. Food tray broken and gum struck at the back of seat number 42A economy. Staff told us to remove the gum. Food tray no problem. Hold the food in hand and enjoy. Never recommend.
The most uncomfortable flight I have ever flown
Flight from Melbourne to Rome was the most uncomfortable flight I have done came of the a380 with a very painful low back pain as did the other 12 friends we traveled with never ever will fly with this air line again
- Verified customer
Worst customer service ever, staff is terrible. Greedy.
I missed my flight because misguiding from Emirate airport staff : on connection arrival the monitor showed my next flight on gate B6, so I went to this gate and waited. At 7:45AM a little before the boarding time on my ticket I asked the emirate staff at the b6 desk, if it was there for Phnom Penh, she answered clearly « yes it’s here, just wait we will board in few minutes. » When entering the gate at 8:20AM she checked my ticket and saw that she was wrong and send me to the Emirates counter instead of sending me to my gate b3! At the counter...they refused to help me and ask me to pay one more ticket 287$ and fly 24h after, something totally unacceptable. They refused to look for this lady who misguided me and of course she disappeared. It’s an absolute shame, I will never fly with this airline again. I choose to buy a 380$ Ticket from another airline with departure the same day. My worst airline experience ever.
I strongly recommend against Booking a ticket on Emirates' website because of personal experience. While comparing fares, Best price icon popped up on emirates website. There was a much cheaper option available for the same flight on flight365 but because of price match I opted to book it on Emirates. In order to price match, I was bound to buy it first on Emirates and then lodge a claim. I fell into the trap. The claim was subsequently rejected by Emirates citing one of their many hidden 'Terms and conditions'.
I flew with this brand a couple of years ago and I must say I was left thinking what was all the hype I had heard regarding the excellent service. Airline hostesses at btimes no where to be seen and most importantly once summoned through airline assist button, the average time it took to receive service was 15 to 20 minutes. This was on every flight, (4 legs) and mediocre half baked smiles with no passion in their overall delivery of service or attention. Cheap often does mean nasty, this is no exception. Fly with the ones who are always rated up there with the best. Spend the most you can afford on enjoying your flight, remember your holiday does not start when you touch down!!!
- Verified customer
I have been through an incident with Emirates Airlines which I would like to share in order to see if anyone else been through the same experience and to warn others of that trap
I've had two tickets from Cairo to Melbourne (1 for me , the other for my family on the same flight), both tickets were originally booked in Australia.
On the day of online check in and while i was following the instructions to check in, i received a pop up promotional upgrade from economy to business class for one of the tickets for X AED, I couldn't upgrade it be...
AVOID. Horrible Experience!!!!!!’
AVOID this airline!!
We had such terrible experience. We have applied a wheelchair service in prior to the flight for my mum as she has a joint problem on her knees. They were so unorganised and unprofessional. They asked us to sit and wait for the next available wheelchair. We checked in before 7pm and our flight departure time was 9:15pm. We waited for nearly 1.5 hours and the flight was departing within 40 minutes but still NO wheelchair was available. What they said there were not enough wheelchairs so my parents still needed to wait and th...
Thanks for the upgrade
booking was easy enough, and so was check in. The icing on the cake was an upgrade to Business Class in Decmber 2018 at Tullamarine airport. Thank you Emirates for a really lovely, shortest 14 hours of my life from Melbourne to Dubai.
- Verified customer
A former great airline that has flopped!
I have flown with Emirates for years. The service i used to get was exceptional However they are growing and the standards of old have been firmly forgotten. They really do not give a stuff about customers anymore. In the air they are still ok. Not as good as they used to be but acceptable. However if you need to talk to them save your breath. They will try to do anything they can to manipulate more money from you. They seem to have trainned their staff to lie and do whatever it takes to take as much as they can from you.
I can honestly say they have dropped from being the best airlie to the worse! I have around 120,000 points on my account with them. They are so bad that i would rather walk than fly with them.
Cheap but not Cheerful!
My travel agent booked flights with Emirates from Melbourne to Nairobi return.
My flights were all quite uncomfortable as my feet were dangling due to their higher than average seats, with passengers jammed in like sardines in economy.
Food was awful and I was told I could not consume any more water as they had a strict limit on the numbers of water bottles per passenger, as opposed to alcohol, or soft drinks. Not good on truly long haul flights when trying to combat dehydration!
There were no extra pillows available to support my back on one l...
Emirates huge service decline
Our 10:50pm flight from Brisbane to Dubai [EK431 1st August 2019] didn’t get off to a great start with a 30min delay boarding. From there it got worse.
It’s a long haul flight and the Boeing 777-300 was too cramped in economy for the task. On boarding, several toilets were out of commission and the entertainment system was also out of order. They rebooted the entertainment system several times further delaying us by 40minute.
During the flight more toilets broke until there were only two left in economy. Several times the attendants were told ...
- Verified customer
LIES!!! chauffer drive business class ...Warning!! Dont be stranded!!!
IF you Booked Emirates business flights before the 1 March 2019 deadline too bad!! ....as they withdrew their Chauffer drive service after this date.
BUT they promised to allow booking chauffer drive service that comes with business class ticket until 1 March 2019...so i bought my ticket thinking it would be ok...but it wasn't.
All a big fat lie.
Went to book the Chauffer drive to/from Singapore to hotel well before March 1 2019 but they deleted it from the system and then called for assistance and they lied.
Worst customer service charged me $40 to fix spelling mistake in booking
Booked a ticket online and realized I had made a spelling mistake. Called Emirates within 5 mins and they actually charged me $44 to change an S to a Z.... Outrageous
Worst flying experience, never again
We had been caught up in the collapse of an online booking agent and had lost our airfares through this, so decided to book face to face at the Emirates office in Melbourne, nothing could go wrong we thought. After talking to the staff member about losing our money and the six week holiday we wished to book with her we gave her our cancelled tickets( which were with Emirates and the correct dates) she told us she could rebook almost the same flights, we failed to pick up her mistake. The flights themselves were ok, Melbourne to Dubai then on to...London the next day. We did not pick up on her mistake until our return flight, she had booked us returning in March instead of April, the trip she had booked us was arriving on 1st March and leaving on 11th March so much for the six weeks we had spoken about. So again we lost our money having to pay $2,000 extra to get home. Trying to complain to Emirates is a joke, email to the complaint department was answered four weeks later with a generic response and further emails completely ignored, we then went into the office which is totally closed down. Will never fly with Emirates again
- Verified customer
Not the best flight I've ever had
Booking process was relatively pain free, flights from Melbourne-Dubai, Dubai-Rome, returning 3.5 weeks later. First leg of our journey was ok. I had ordered gluten free as I can be sensitive to gluten at times. I will never do that again, the food was really average. Every meal had bread/rolls/bread...... no taste. For some reason gluten free also means dairy free... I received soy milk for my coffee, margarine instead of butter, no cheese with my biscuits, quite strange. When I looked at what my hubby was eating, for the most part I could hav...e eaten the same thing and probably enjoyed it. I think they need to review their gluten free catering. 2nd leg of the first flight for some reason I was not allocated a seat. Still not sure why considering I had booked more than 6 months in advanced. This resulted in hubby and I being seated separately - only an isle apart. The family I was seated next to had only booked their seats 1 week earlier, but they all had allocated seats together. On our returning flights, they very kindly gave us exit isle seats for the first leg, when we got to Dubai we had to go to the counter to see if we could get exit isle again. They were able to give us 1 seat , so hubby took that one and I sat in my allocated seat - which happened to be 1 row from the back of the plane. How does that happen when you booked more than 6 months earlier? It was such a rough ride home, I couldn't wait to get off the flight. I really excited to be flying Emirates as we had a really good experience the last time, not so much this time.
Service was non existent on flight from Sydney to Dubai, there seemed to be very little staff and you waited forever to anyone to attend to the call light on, foos was very average to say the least. I am a FF and have flown many times first with Emirates very disappointed they need to lift their game
I am so happy with the service I received from my flight from Dubai to Sydney Australia. I am a pregnant woman who got so sick on the flight but staff looked after me during and post flight! I would like to thank all the staff involved who took made sure I was getting the care I needed.
Never fly with them again
Hi everyone just letting you know i have flown with emirates more than six times and i will never ever of all ever fly with emirates again four times i told the stewards my screen was not working properly and my head phone was not working at all and still no one done nothing nine hours i sat there with nothing to do even my wife couldn't believe it sorry emirates but you lost me my family and friends not happy...
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Questions & Answers
Did Emirates Airlines respond to any of these recent experiences ?
hi good evening i just booked flight on july 1,but then after 2 days i noticed the ticket that the one letter of our family name is missing its christian not cristian,is this a big problem? ty
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