Emirates Airlines

They have changed the schedule and added a 9:55hrs stopover, they refused to offer us a hotel as their rules require a minimum of 10 hrs to get a hotel.

There was no email communication or phone call until this email response about my lost baggage from 21 MAY 2022's flight. Even the EMIRATES Airlines bag tracker website I was told to check has no record the bag arrived. Once I figured out about my bag, and the PARIS Airport's staff said (22 MAY 2022) your bag is still in SYDNEY. Rubbish, expenses again and again, after 1 week (I attached your staff's email) 28 May 2022, the Paris Emirates's staff email me: Sir your bag is here in PARIS, so? I was not in Paris already. I was in Amsterdam. I coll...

It appears Emirates Airline lives in a different world with no knowledge or understanding of customer service.
I had my suitcase wheel broken in my return Flight to Sydney on 20 May. That’s understandable, accident happens.
I expected them to collect the suitcase and repair it for me, instead they just simply asked me to take my suitcase to a particular repair shop (which was 1 hour drive from my place) and advised they will repair it for me.
I had to drive 2 hours round trip and pay $16 for the Parking Ticket just to deliver my suitcase to th...

I booked a return fare on Emirates (online booking requires you to expressly select the individual fare in AUD for the onward journey and an individual fare in AUD for return journey which then totals to a "Total Fare"). This gives the purchaser the actual fare/cost of each leg. I had to cancel the return journey and requested a refund. Emirates according to their disclosures will return the "full unused fare" on cancellation. However, on cancellation, Emirates refunded a tiny fraction of the return fare I had selected and refused to provide...

Avoid.

I booked a flight to the UK and was advised by their live chat customer support that the long 18 hour layover in Dubai included accommodation and transfers within Dubai. It also states on their website that economy fairs also include Dubai connect. I have flown with a number of airlines with a similar system and had no issues. Sri Lankan airlines were incredible and seemless.

When I went to confirm that it was all booked for the Dubai Connect, the exceptionally rude and unhelpful live chat (Jesika) simply sent me a link to terms and ...

Emirates has failed to meet its web page commitment of re issuing covid canceled tickets from 2020 to New Zealand from Australia now they are back flying which is clearly stated on their web page. Misleading and confusing their loyal customers.

I bought 2 flexible tickets (from Sydney to Tehran) fromEmirates airlines a week ago; but our plan changed, and I need to change the dates of the flights. Emirates says that you can change your tickets easily through mange my booking which you can’t. I called Emirates airline, and the operator said that I should keep my tickets’s level or upgrade it, so I should pay another $2,500, or ask for a refund which should take up to a month to get refunded. So disappointed and unsatisfies.

Emirate staff in Sydney are the worse of human kind so lost touch with reality and very rude. I paid for a flight to Africa from Adelaide, not cheap!. This stupid flight got me a transit to Qantas Sydney and I thought my luggages would be transfer to emirate and I can only get it on arrival to my country. The stories changed and I was told to get the luggages from Qantas and then take a taxi the international airport to board at emirate. From domestic flight I paid for taxi and got to the international airport only to be accused by a very...

Emirates are still operating in Russia (after Russia has invaded Ukraine and killed hundreds people and children)
Emirates are supporting war, financing Russian aggression and help killing innocent people and kids in Ukraine.

Useless staff at Emirates ( Vandana , Mohamed, and the shift supervisor).. i was in the process of booking my flight tickets and when i submitted the booking after adding my credit card details the website froze(technical glitch) and i was asked to contact the customer service. Upon contacting i was told the price increased by $200 and was asked to pay more if i wanted the tickets. I told the team i have screenshot showing the amounts and the seat numbers which were blocked..They dusted off
saying sorry we don't know what happened and i will...

I booked return air tickets from Perth to New Delhi using Emirates website and paid total of $1685.90. My flight tickets from New Delhi to Perth have been cancelled by Emirates and there was no flight available with Emirates near the booked date. The nearest available booking was after more than a month. So I requested Emirates to refund my money only for the cancelled flight i.e. from New Delhi to Perth but they told me that I would have to cancel my all flight tickets including Perth to New Delhi. When I questioned then they suggested me to a...

We were eligible for Dubai connect service wherein we would be accommodated for the duration of our 9 hour transit in Dubai if we have a connecting Emirates flight.
I was travelling for the first time with my newborn and with covid being stressful enough and all the paperwork required to travel, Emirates whipped up a whammy by not arranging for me transit visa even after I organised this a month in advance as directed by Emirates Dubai connect.
Their incompetence gave me a hard time traveling with my baby who was very tired after a long flight...

After being stuck in Australia because of covid this terrible Airline have decided not to honour my 84 year old dads return ticket back to London and they didn't even try to contact him to let him know he will never use this Airline again and hopes this review puts as many people off flying with this corrupt airline.

We booked from Melbourne to India via Dubai. There was 15 hour lay over rin dubai and we need to exit to their provided hotel and come back. Now this crap airlines hotel is outside the terminal and we have to get out of dubai immigration. They did not mention about the same and we struggled for visa. They don't do anything for the visa and its our headache.... unblivalbe service from these folks and we will never go

We booked a return flight for the December holidays. The flight there was ok, although the plane was not comfortable. But then, Emirates cancelled our flights back. No support to replace the flights, no assistance for overseas accommodation, no answer to emails. And no one answering the phone. Five weeks later, we still have not managed to get our money back for the flight that they cancelled.