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Emirates Airlines

Emirates Airlines

2.2 from 347 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
50
4 star
40
3 star
31
2 star
49
1 star
177

Austin S.

Austin S.Perth, WA

Happy with the service

published

Just travelled from London to Perth, the Emirates A380's are reasonably comfortable in economy. Food was pretty good too. The in flight entertainment was also pretty good. Overall a good experience.

Value for Money
Seat Room
Food
DestinationPerth WA, Australia
ClassEconomy
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Anne B.

Anne B.Queensland

  • 2 reviews

What's happened Emirates

published

You were the best airline once now I will be looking to fly with someone else. Your planes are overcrowded and although your staff are nice my service button was not answered both to Dubai and back. Meals are ok but movie selection has dropped considerably

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationParis, France
ClassEconomy
BookingThird Party
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David

DavidSouth East Queensland, QLD

  • 2 reviews

Worst inflight service

published

Boarded EK 432 form Dubai to Brisbane via Singapore. Food tray broken and gum struck at the back of seat number 42A economy. Staff told us to remove the gum. Food tray no problem. Hold the food in hand and enjoy. Never recommend.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationDubai - United Arab Emirates
ClassEconomy
BookingThird Party
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Danny d.

Danny d.Greater Melbourne (Outer), VIC

The most uncomfortable flight I have ever flown

published

Flight from Melbourne to Rome was the most uncomfortable flight I have done came of the a380 with a very painful low back pain as did the other 12 friends we traveled with never ever will fly with this air line again

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationRome, Metropolitan City of Rome, Italy
ClassEconomy
BookingThrough Airline
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Christian M.

Christian M.Sydney, NSW

  • Verified customer

Worst customer service ever, staff is terrible. Greedy.

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationPhnom Penh, Cambodge
ClassEconomy
BookingThrough Airline
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Huzaifa

HuzaifaMetropolitan Adelaide, SA

Misleading !

published

[weblink removed]
I strongly recommend against Booking a ticket on Emirates' website because of personal experience. While comparing fares, Best price icon popped up on emirates website. There was a much cheaper option available for the same flight on flight365 but because of price match I opted to book it on Emirates. In order to price match, I was bound to buy it first on Emirates and then lodge a claim. I fell into the trap. The claim was subsequently rejected by Emirates citing one of their many hidden 'Terms and conditions'.

Value for Money
Transparency
ClassEconomy
BookingThrough Airline
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MickNorth

MickNorthMetropolitan Adelaide, SA

  • 10 reviews
  • 9 likes

No service!

published

I flew with this brand a couple of years ago and I must say I was left thinking what was all the hype I had heard regarding the excellent service. Airline hostesses at btimes no where to be seen and most importantly once summoned through airline assist button, the average time it took to receive service was 15 to 20 minutes. This was on every flight, (4 legs) and mediocre half baked smiles with no passion in their overall delivery of service or attention. Cheap often does mean nasty, this is no exception. Fly with the ones who are always rated up there with the best. Spend the most you can afford on enjoying your flight, remember your holiday does not start when you touch down!!!

Value for Money
Seat Room
Food
In-Flight Service
DestinationBarcelona, Spain
ClassEconomy
BookingThird Party
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Mohamed A.

Mohamed A.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Be careful

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationMelbourne VIC, Australia
ClassBusiness Class
BookingThird Party
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Harun G.

Harun G.Greater Melbourne (Metropolitan), VIC

AVOID. Horrible Experience!!!!!!’

published
Value for Money
BookingThrough Airline

Thanks for the upgrade

published

booking was easy enough, and so was check in. The icing on the cake was an upgrade to Business Class in Decmber 2018 at Tullamarine airport. Thank you Emirates for a really lovely, shortest 14 hours of my life from Melbourne to Dubai.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
DestinationDubai - United Arab Emirates
ClassEconomy
BookingThrough Airline
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Danny Barton

Danny BartonSydney Surrounds, NSW

  • 2 reviews
  • Verified customer

A former great airline that has flopped!

published

I have flown with Emirates for years. The service i used to get was exceptional However they are growing and the standards of old have been firmly forgotten. They really do not give a stuff about customers anymore. In the air they are still ok. Not as good as they used to be but acceptable. However if you need to talk to them save your breath. They will try to do anything they can to manipulate more money from you. They seem to have trainned their staff to lie and do whatever it takes to take as much as they can from you.

I can honestly say they have dropped from being the best airlie to the worse! I have around 120,000 points on my account with them. They are so bad that i would rather walk than fly with them.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassFirst Class
BookingThrough Airline
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Fiona L

Fiona LCentral Highlands and Goldfields, VIC

  • 11 reviews

Cheap but not Cheerful!

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationNairobi, Kenya
ClassEconomy
BookingThird Party
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Linda Rafferty

Linda RaffertyRichmond-Tweed, NSW

  • 2 reviews

Emirates huge service decline

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationDubai - United Arab Emirates
ClassEconomy
BookingThird Party
See all answers

J L

J Lsydney

  • 29 reviews
  • 37 likes
  • Verified customer

LIES!!! chauffer drive business class ...Warning!! Dont be stranded!!!

published

IF you Booked Emirates business flights before the 1 March 2019 deadline too bad!! ....as they withdrew their Chauffer drive service after this date.
BUT they promised to allow booking chauffer drive service that comes with business class ticket until 1 March 2019...so i bought my ticket thinking it would be ok...but it wasn't.

All a big fat lie.

Went to book the Chauffer drive to/from Singapore to hotel well before March 1 2019 but they deleted it from the system and then called for assistance and they lied.

LIARS!!!

Value for Money
Transparency
ClassBusiness Class

Worst customer service charged me $40 to fix spelling mistake in booking

published

Booked a ticket online and realized I had made a spelling mistake. Called Emirates within 5 mins and they actually charged me $44 to change an S to a Z.... Outrageous

Value for Money
Transparency
ClassEconomy
BookingThrough Airline
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Debbie Jan  Webby

Debbie Jan WebbyGreater Melbourne (Outer), VIC

Worst flying experience, never again

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationLondon, UK
ClassEconomy
BookingThrough Airline
See all answers

Graham & Jennny

Graham & JennnyGreater Melbourne (Inner), VIC

  • 3 reviews
  • 1 like
  • Verified customer

Not the best flight I've ever had

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationRome, Metropolitan City of Rome, Italy
ClassEconomy
BookingThrough Airline
See all answers

bob

bobSydney Surrounds, NSW

  • 3 reviews
  • 1 like

Horrible service

published

Service was non existent on flight from Sydney to Dubai, there seemed to be very little staff and you waited forever to anyone to attend to the call light on, foos was very average to say the least. I am a FF and have flown many times first with Emirates very disappointed they need to lift their game

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationDubai - United Arab Emirates
ClassEconomy
BookingThird Party
See all answers

GEORGETTE TRAD

GEORGETTE TRADSydney, NSW

Great experience

published

I am so happy with the service I received from my flight from Dubai to Sydney Australia. I am a pregnant woman who got so sick on the flight but staff looked after me during and post flight! I would like to thank all the staff involved who took made sure I was getting the care I needed.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationSydney NSW, Australia
ClassEconomy
BookingThird Party
See all answers

David

DavidSydney Surrounds, NSW

Never fly with them again

published

Hi everyone just letting you know i have flown with emirates more than six times and i will never ever of all ever fly with emirates again four times i told the stewards my screen was not working properly and my head phone was not working at all and still no one done nothing nine hours i sat there with nothing to do even my wife couldn't believe it sorry emirates but you lost me my family and friends not happy...

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationThailand
ClassEconomy
BookingThrough Airline
See all answers

Page 1 of 18

Questions & Answers

Shaun T

Shaun Tasked

Did Emirates Airlines respond to any of these recent experiences ?

2 answers
Huzaifa
Huzaifa

Yes they did.

Christian M.
Christian M.

They told me « sorry for that, hope you will still buy our tickets. »


eva

evaasked

hi good evening i just booked flight on july 1,but then after 2 days i noticed the ticket that the one letter of our family name is missing its christian not cristian,is this a big problem? ty

No answers

Garry Pearson

Garry Pearsonasked

Can i take a suitcase around 25kgs and a fishing reel divided into two pieces taped together (very light) to Thsiland as economy class pax???

No answers

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Details

CategoryInternational Airlines

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