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They changed the schedule and added 9:55 hrs and refuse to offer hotel stay
They have changed the schedule and added a 9:55hrs stopover, they refused to offer us a hotel as their rules require a minimum of 10 hrs to get a hotel.
The worst service: Watch out your LUGGAGE!
There was no email communication or phone call until this email response about my lost baggage from 21 MAY 2022's flight. Even the EMIRATES Airlines bag tracker website I was told to check has no record the bag arrived. Once I figured out about my bag, and the PARIS Airport's staff said (22 MAY 2022) your bag is still in SYDNEY. Rubbish, expenses again and again, after 1 week (I attached your staff's email) 28 May 2022, the Paris Emirates's staff email me: Sir your bag is here in PARIS, so? I was not in Paris already. I was in Amsterdam. I coll...ected my bag prior my home flight from Paris to Sydney EK 074 - 4 June 2022 Ticket Number : 176 504 7888919. Can YOU IMAGINE HOW MUCH COST OR MONEY I SPENT TO BUY MY CLOTHES AND AMMENITIES? As my luggage has precious thousand dollars designers outfit and skincare? Please TELL ME. YOU won't apologise to this case and is it just enough? You RUIN MY 15 days in EUROPE!!!!
Worst Customer service you can imagine
It appears Emirates Airline lives in a different world with no knowledge or understanding of customer service.
I had my suitcase wheel broken in my return Flight to Sydney on 20 May. That’s understandable, accident happens.
I expected them to collect the suitcase and repair it for me, instead they just simply asked me to take my suitcase to a particular repair shop (which was 1 hour drive from my place) and advised they will repair it for me.
I had to drive 2 hours round trip and pay $16 for the Parking Ticket just to deliver my suitcase to th...
Unfair refund after cancellation. Does not match disclosures of full refund of unused fares on cancellation
I booked a return fare on Emirates (online booking requires you to expressly select the individual fare in AUD for the onward journey and an individual fare in AUD for return journey which then totals to a "Total Fare"). This gives the purchaser the actual fare/cost of each leg. I had to cancel the return journey and requested a refund. Emirates according to their disclosures will return the "full unused fare" on cancellation. However, on cancellation, Emirates refunded a tiny fraction of the return fare I had selected and refused to provide...evidence on how this was calculated and disclosed on their Conditions of Fare or website. It certainly was not a refund of the “full unused fare on cancellation” as disclosed on their website - misleading disclosures. Worse is they will not respond to any correspondence or complaints. Surprisingly poor service and unethical behaviour for an international airline.
Worst Customer Service
I booked a flight to the UK and was advised by their live chat customer support that the long 18 hour layover in Dubai included accommodation and transfers within Dubai. It also states on their website that economy fairs also include Dubai connect. I have flown with a number of airlines with a similar system and had no issues. Sri Lankan airlines were incredible and seemless.
When I went to confirm that it was all booked for the Dubai Connect, the exceptionally rude and unhelpful live chat (Jesika) simply sent me a link to terms and ...conditions that was 100 pages long advising that my fare was too low so I wont get anything. The customer service that I have experienced and the lies that I was told when booking is shocking for an airline that supposedly prides itself on a high standard. I cancelled my flight and will fly with an alternative airline.
Let down by Emirates customer service
Emirates has failed to meet its web page commitment of re issuing covid canceled tickets from 2020 to New Zealand from Australia now they are back flying which is clearly stated on their web page. Misleading and confusing their loyal customers.
Unsatisfactory customer service
I bought 2 flexible tickets (from Sydney to Tehran) fromEmirates airlines a week ago; but our plan changed, and I need to change the dates of the flights. Emirates says that you can change your tickets easily through mange my booking which you can’t. I called Emirates airline, and the operator said that I should keep my tickets’s level or upgrade it, so I should pay another $2,500, or ask for a refund which should take up to a month to get refunded. So disappointed and unsatisfies.
Poor customer service
Emirate staff in Sydney are the worse of human kind so lost touch with reality and very rude. I paid for a flight to Africa from Adelaide, not cheap!. This stupid flight got me a transit to Qantas Sydney and I thought my luggages would be transfer to emirate and I can only get it on arrival to my country. The stories changed and I was told to get the luggages from Qantas and then take a taxi the international airport to board at emirate. From domestic flight I paid for taxi and got to the international airport only to be accused by a very...rude Chinese girl who never accepted responsibility but accused me of insulting her because I did say having me go through this is ridiculous. She called federal police and when they came they were so afraid to approached me because they have nothing to hold on, but you know when this world is full of stereotypes you will be judged according to the colour of your skin even when you are subjected to such frustration by this stupid airlines. I was told by another desperate staff that fend she was trying to help me that I should have done my research before buying the ticket and she said I should have to go out of the airport because they wouldn't allow me to sleep there over night. Honestly, it was like I was at fault for taking their flight. They apportioned all the blames in the world at me but themselves. I have learnt my lesson...please if you care for yourself do not travel with this airlines they have bunch of untrained idiots working at Sydney airport
Business before humanity
Emirates are still operating in Russia (after Russia has invaded Ukraine and killed hundreds people and children)
Emirates are supporting war, financing Russian aggression and help killing innocent people and kids in Ukraine.
Emirates airlines fraudulent customer service
Useless staff at Emirates ( Vandana , Mohamed, and the shift supervisor).. i was in the process of booking my flight tickets and when i submitted the booking after adding my credit card details the website froze(technical glitch) and i was asked to contact the customer service. Upon contacting i was told the price increased by $200 and was asked to pay more if i wanted the tickets. I told the team i have screenshot showing the amounts and the seat numbers which were blocked..They dusted off
saying sorry we don't know what happened and i will...
Emirates Cheating Scandal
I booked return air tickets from Perth to New Delhi using Emirates website and paid total of $1685.90. My flight tickets from New Delhi to Perth have been cancelled by Emirates and there was no flight available with Emirates near the booked date. The nearest available booking was after more than a month. So I requested Emirates to refund my money only for the cancelled flight i.e. from New Delhi to Perth but they told me that I would have to cancel my all flight tickets including Perth to New Delhi. When I questioned then they suggested me to a...pply for the refund after I reach to New Delhi. After I flew to New Delhi (India), I applied for the refund for the cancelled (by Emirates) flight from New Delhi to Perth. When I received the refund that was only $469.70 instead of approximately $843. On my complaint to Emirates, they justified my refund. I again contacted Emirates and requested my full refund as the flights were cancelled by Emirates, not by me, My complaint to Emirates has the reference number of "Emirates Ref. DXB/X/RJ/200322/4579538". Don't get fooled by emirates airlines, think twice before booking with this fraud airlines.
Bad experience with Emirates connect services
We were eligible for Dubai connect service wherein we would be accommodated for the duration of our 9 hour transit in Dubai if we have a connecting Emirates flight.
I was travelling for the first time with my newborn and with covid being stressful enough and all the paperwork required to travel, Emirates whipped up a whammy by not arranging for me transit visa even after I organised this a month in advance as directed by Emirates Dubai connect.
Their incompetence gave me a hard time traveling with my baby who was very tired after a long flight...
No honour with this Airline
After being stuck in Australia because of covid this terrible Airline have decided not to honour my 84 year old dads return ticket back to London and they didn't even try to contact him to let him know he will never use this Airline again and hopes this review puts as many people off flying with this corrupt airline.
Never Again ...Never
We booked from Melbourne to India via Dubai. There was 15 hour lay over rin dubai and we need to exit to their provided hotel and come back. Now this crap airlines hotel is outside the terminal and we have to get out of dubai immigration. They did not mention about the same and we struggled for visa. They don't do anything for the visa and its our headache.... unblivalbe service from these folks and we will never go
I would not recommend Emirates to friends or family
We booked a return flight for the December holidays. The flight there was ok, although the plane was not comfortable. But then, Emirates cancelled our flights back. No support to replace the flights, no assistance for overseas accommodation, no answer to emails. And no one answering the phone. Five weeks later, we still have not managed to get our money back for the flight that they cancelled.
Questions & Answers
Does anyone know the Emirates flight cancellation policy with the given Corona situation? Tried a few times to ring them , waited on hold for over 2 hours no reply.
Not sure what to do
The link above provides the latest travel update from Emirates
Hi Sana , they keep changing their update on the website
Though if they cancelled your flight then terms and conditions stating below
9.2.2 You will be entitled to choose one of the following three available remedies if we cancel a flight;...
hi good evening i just booked flight on july 1,but then after 2 days i noticed the ticket that the one letter of our family name is missing its christian not cristian,is this a big problem? ty
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