2Emirates Airlines

Emirates Airlines

2Emirates Airlines
2.0

532 reviews

PositivevsNegative
20% · 105386 · 73%
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Value for Money
1.7
Transparency
1.7
Seat Room
2.5
Food
2.5
In-Flight Service
2.6
In-Flight Entertainment
2.8
Wi-Fi
1.6
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Reviews

532 reviews
Melanie O'Nions
Melanie O'NionsHunter Region, NSW23 posts
 

A little underwhelming

Realistically doesn’t live up to the hype.
We flew from Sydney Mascot to Manchester UK, which is a pretty serious long haul.
I’ve previously flown in on Qantas and BA.
Both provided a much better level of service and hospitality when compared to Emirates.
We paid £4000 more to use Emirates than one of these airlines, and didn’t see a value for money return out of it. Poor hospitality service, bland food, and very slow response to ringing the buzzer for queries,

There were no cancellations, or delays, but the only way I’d go out of my way to fly with Emirates again was if they undercut my more preferred options in price. Show details

Value for Money
Anna P.
Anna P.Queensland
 
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Reza
RezaSouthwest, VIC
 

Horrible experience

My mum had a terrible experience on both legs of her trip. On her way to Melbourne, they rerouted her through Singapore without any indication on her ticket. At Dubai airport, they refused to provide her with a wheelchair. This airline’s quality is rapidly declining Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Bev
BevSouth East Queensland, QLD10 posts
 
Michael
MichaelHunter Region, NSW
 

Lost luggage and generally poor service. Thanks for nothing Flight Centre Newcastle for providing a bad experience !!!

Emirates are rubbish and Flight Centre should not be using this junk airline !!!!

If I could give them a minus 5 star I would. It makes Qantas look like a 5 star airline in comparison !
My mum and daughter traveled recently to Switzerland, for some bizarre reason they were not sitting together from the connecting flight from Dubai to Switzerland. They lost my elderly mothers bag and she is in Switzerland with no spare clothes or toiletries as we speak.

You cannot contact anyone via phone and I have been on hold for ever !!!!

I have warned you travelers !!!!

B Chan
B Chan
 
Ghazal A.
Ghazal A.
 

Damaged luggages

We had two checked-in bags, both of which were damaged upon delivery at Athens airport. One had a missing wheel, completely pulled out (the grey luggage), and the handle of the black luggage was broken and the cover was teared off. We sent email to Emirate but did not received any responses. Show details
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
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rachna
rachnaSouth East Queensland, QLD2 posts
 

Website online booking.its a scam

I wish we had less than one star option.. was excited to book and fly with emirates...but in fine print ot was mentioned flight by quantas ...both emirates and quantas have red logo...and while booking using phone it was not clear...unfortunately...not only that ..same flight was cheaper on quantas website ...when I informed within the first 10 hrs they still refused to do anything or even price match...I would definitely never book emirates again...my first experience was this one
Everyone please book carefully..if it's operated by quantas prices are cheaper on quantas website
MARCUS F.
MARCUS F.
 
lis t.
lis t.
 
In-Flight Entertainment
Laura G.
Laura G.2 posts
 

No support for people who are hearing impaired

I called the Emirates customer line today as I’m looking to book tickets for my parents who are disabled (hearing impaired and don’t speak English) to come visit from Europe to Australia
. Upon inquiring about the assistance options to help through the airports I’ve been told that unless they have a mobility issue they don’t have any assistance available for hearing impaired. It is absolutely outrageous and discriminating, and it blows my mind how such a big company doesn’t provide that. They have flown twice before in Europe, short flights with low cost airlines which have been amazing at providing assistance from the check in desk, through security check and all the way to the gate. Very very disappointing
Laura G.
Laura G.  
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Still Waiting
Still WaitingSydney, NSW27 posts
 
Gail
GailGreater Melbourne (Outer), VIC11 posts
 
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Karen
Karenmelbourne14 posts
 

Fantastic Service

Just travelled with Emirates Premium Economy absolutely outstanding.
Comfortable seats, outstanding menu serviced with fresh food, and excellent presentation. Faultless service from all staff from check in till disembarking is the best service I have ever had from a flight attendant. We were tired after travelling this airline, which made us relax and comfortable. Show details
Ramzan Jafary
Ramzan JafaryGreater Melbourne (Inner), VIC2 posts
 

Paid for access luggage

Paid for access luggage and the money deducted from my account, went to airport to
Check in and found out that there was no access luggage booked, showed them the transaction details from bank but hey it’s Emirates why listen? Had to pay $3000 to get my luggage onboard, wow wow so happy with this airline, please guys if you can avoid this airline by any means, do so Show details
Ramzan Jafary
Ramzan Jafary  
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Try to avoid this airline please, Qatar airways have better management, trust me

Questions & Answers

Vanessa M.
Vanessa M.

How do I apply for Dubai connect service

Sana
Sana

Does anyone know the Emirates flight cancellation policy with the given Corona situation? Tried a few times to ring them , waited on hold for over 2 hours no reply.

Not sure what to do

Expat
Expat  

https://www.emirates.com/au/english/help/travel-updates/

The link above provides the latest travel update from Emirates

Turan
Turan  
Shaun T
Shaun T

Did Emirates Airlines respond to any of these recent experiences ?

Huzaifa
Huzaifa  

Yes they did.

Christian M.
Christian M.  

They told me « sorry for that, hope you will still buy our tickets. »

See all Emirates Airlines questions

Details

CategoryInternational Airlines
Home CountryUnited Arab Emirates
RouteInternational
Airline Type Full-Service
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 20kg
Visit official website

Contact info for Emirates Airlines

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