2Etihad Airways

Etihad Airways

 Verified
2Etihad Airways
1.5

528 reviews

PositivevsNegative
9% · 50461 · 87%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Value for Money
1.5
Transparency
1.4
Seat Room
2.2
Food
2.2
In-Flight Service
2.4
In-Flight Entertainment
2.4
Wi-Fi
1.6

Reviews

528 reviews
Tahnee
TahneeSydney, NSW2 posts
 
In-Flight Service
In-Flight Entertainment
Wi-Fi
Philip E.
Philip E.Greater Melbourne (Outer), VIC22 posts
  Verified
In-Flight Service
In-Flight Entertainment
  • Thumbnail
Sue-Sue
Sue-SueGreater Melbourne (Inner), VIC
  Verified

Terrible service

On 2nd April I purchased a flight for 15th May. they rescheduled the flight to 17th May one week before the flight. Then again changed it to 21st May in less than one week. They then send me an email on 15/05 and canceled the flight altogether. Very disappointing. Now when I ask for a refund it'll take between 7-45 days to get my money back. How can I book another flight without having my money back? I'm extremely disappointed with their service and will never travel with them again. Show details
Ehsanullah sidiqi
Ehsanullah sidiqiGreater Melbourne (Inner), VIC
 

The worst airline to fly with

The worst thing u will ever do to fly with them very unprofesstional my bag got missing try to avoide not trustble Show details
Mona E.
Mona E.Greater Melbourne (Outer), VIC
 

They trap customers and trick them

This wasn't my 1st trip with Etihad but it will be the last. They fool customers when they say you are booking a flexible ticket while they don't bother themselves to write that there is an expiry date for the ticket that lasts for only 1 year...they only write that you can change your ticket 2 hours before the trip but never mention that there is a limit to the change, not in website and not on the ticket...they keep it hidden in the terms and conditions that no one read even...they trick customers...I have been using etihad for years and I were satisfied with the service...yet I won't be using it anymore Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Chris
ChrisSouth East Queensland, QLD8 posts
  Verified

Worst Company ever

Don't buy tickets from this company. They scammed me during Covid and I never got refunded the money I spent. They scammed me by convincing me to use the money as a credit for a future flight which was then denied. Show details
Harry D.
Harry D.
 

Worst customer service

Customer service is terrible, very rude spoken and no consideration for people’s needs. I don’t recommend etihad for families with young kids Show details
Indy I.
Indy I.
 

Worst customer service ever

As others stated before me, Etihads customer service I none existent. If you fly without any problems it’s a really good airline but the customer service is a big let down. Booked BC with a stopover. Everywhere it states free chauffeur service. Guess what. Not if it’s less than 24 hours. When I asked where I can find it in terms and conditions I’ve been told I have to take her word for it. Ridiculous really
Before that Etihad cancelled one of my connecting flights. I really have spent at least 7-8 hours online and on phone to get it sorted. Major dilemma as personal doesn’t seem to be trained Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Sam S.
Sam S.
 
KJH
KJH3 posts
 

Average at best

Very average experience overall. The food was very good. The service (over 4 flights )was very good on leg 1 and poor on the other 3 legs. Boarding in Abu Dhabi is poor. Seat comfort really depends on which plane you get... 3 out of 4 were average. Show details
Food
In-Flight Service
Wi-Fi
Anila
AnilaNew South Wales2 posts
 

The worst customer experience at Abu Dhabi Airport

Travelled few times with etihad, had no issues until they didn't even bother to reply for my emails to claim a fare refund for my mother who passed away during a connecting flight while stay in Abu Dhabi.
The worst experience was at the Abu Dhabi airport when they were not ready to help check in because they could not verify my daughters visa. In the end they let us aboard the flight but the attitude from the staff at the check in counter was appalled. They don't deal with you like a human let alone their customers. My last choice will be travelling with Etihad.
I noticed the other customers were worried and looking for help too at the time when I was looking back and forth for a senior staff to get help. Show details
Seat Room
Food
In-Flight Service
Matt N.
Matt N.
 

Worst Airline Ever

One of the worst airlines ever. Poor customer service in all perspectives.
Supposing this airline belongs to UAE is entirely misleading…. Show details
Seat Room
In-Flight Entertainment
Wi-Fi
Taki
Taki2 posts
 

Worst airline exist and will exist

I booked for my mum to come back to Australia, despite their small crap airplanes they in a 14 hours trip, their website was not allowing me to buy an extra legroom seat even though there was heaps available. I called Etihad they said ask on the luggage check in. She asked there to pay. She was told to ask in Abu dahbi. And then in Abu dahbi she said the plane was full. My mum ended up in crap seat. Arrived barely alive. Will never use Etihad again. Don’t recommend to anyone. Show details
Food
In-Flight Service
In-Flight Entertainment
y h.
y h.
  Verified
Food
In-Flight Entertainment
AMP
AMPHunter Region, NSW2 posts
  Verified
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment

Questions & Answers

SamyJo
SamyJo

I bought tickets to travel from Melbourne to London in March 2023. During the same transaction I selected and paid for 3 seats as I was traveling with two minors. On the journey back from London, I tried to check in online but one of the seats I had selected and paid for had been changed and moved further away from the other two. And weirdly the seat I had paid for was now on sale? Meaning someone could pay for the seat. Naturally I panicked because I didn't want to be separated from my kids so I decided to pay for the seat again. I was traveling and didn't have the means to talk to your customer service. On the day of our flight I was told I could claim a refund once I get to Melbourne. I have been trying to do so but according to your reps it was my error. How? I have emails sent by your airline showing two different seat allocations. Yet I thought by paying I would safely secure a seat next to my children. Can you please assist?

Elisa M.
Elisa M.

Can I have crochet needles un my hand bag?

Deluded Daz
Deluded Daz  

NO

Lily R
Lily R

Can I take knitting needles in carry on baggage on etihad airlines

Etihad Airways
Etihad Airways   DM   

Hi Lily, yes it will be allowed to carry it within your cabin baggage allowance. Thanks. *Kal

See all Etihad Airways questions

Details

CategoryInternational Airlines
Home CountryUnited Arab Emirates
RouteInternational
Airline Type Full-Service
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 23kg
Visit official website

Contact info for Etihad Airways

Mon24 hours
Tue24 hours
Wed24 hours
Thu24 hours
Fri24 hours
Sat24 hours
Sun24 hours

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.