Eufy Cam Plus - 2 Pack

Footage rarely accessible; always error messages - useless! – Decided to try this for our residential home as I'm sick of paying subscription fees for a Ring camera set up on another property. I quickly came to realise that the Ring set up is vastly superior and worth every cent of subscription fees, since it actually records footage properly and the only time I can't access the footage is when my internet… Read more

connection isn't working properly. Eufy, in comparison, is total rubbish. It rarely records properly (ie it never manages to get people walking up our driveway), so often you only get 2 seconds of someone leaving. Good luck even accessing the footage. Half the time I try to remote into the cameras via the app I get error messages when I know full well that the internet is working perfectly so it has to be the system. I suspect it is the home base which causes a lot of the problems. Not even worth having. It certainly does NOT perform at an acceptable standard. Would never buy this brand again.

EUFY Cameras Broken Since April 23 - End-User Solution to Fix Issue – Like many people - around April 2023, our EUFY cameras stopped recording events. I HAVE A FIX, so if you are one of the many people with this issue, read on. EUFY Support told us to download the updated version of the app, (4.6.4) on both the android and apple devices. Everyone’s issue is that the cameras are NOT saving motion history to the… Read more

homebase , so it CAN’T be “app” related!! When you call EUFY support, they seem to be laser-focussed on the app though, wasting time with a lot of to-and-fro about app state and versions.

If you open the EUFY homebase option on the app, and check storage , you can see no extra events are being recorded. (The number of “motions” is not going up, and the amount of available storage was not reducing).

Last night we decided to investigate the SD card in the homebase. This is what we did:

• We removed the 16gb SD card from the back of the homebase. • We replaced this one with a small spare 4gb SD card, in the homebase • On our phone/pad we got a message to format the card. This failed. • We then took the 4gb SD card out, connected it to a PC and formatted it as FAT (not NTFS!) on the PC. • Putting it back into the homebsase, we got the message again to format the card. This time it worked.

Instantly everything started to work. The live views load, and event history is now being recorded again.

Strangely the “Number of motions” is still not going up, but the storage on the SD card is being now consumed correctly.

EUFY never suggested to check anything about the homebase storage, during the dozens of correspondences with them. That’s suspicious.

I suspect an update corrupted the SD card on many people’s EUFY homebases, around April.

I believe the delay is EUFY desperately trying to work out a way on how to fix this remotely, so people don’t lose their history. They (possibly?) fear to suggest that everyone needs to format their SD card.. making a lot of people even angrier. It’s either that or actual lack of knowledge of the issue.

I have NOT attempted to re-format the 16gb SD card that came with the device.. I’m buying a 128gb Micro SDXC 128GB UHS-1, Class 10 SD card , which is the largest you can buy for the homebase, and must be the older UHS-1 standard. They are pretty cheap. I am doing this in case the 16GB SD card that came with the homebase may be recoverable at some point in the future, if EUFY ever fixes it.

If your history is not important to you, by all means try a re-format of the 16gb card that comes with your Homebase.. (including in a PC first as FAT).

Remote access fail – Unable to view my cameras remotely ... Suspect that its due me being with Belong Mobile ...same for someone I know from Telstra... Approached Eufy and was directed straight to website Q&A ...Didn't seem interested in offering a solution. Show details

It took one week for the doorbell to get stolen – it took the thief 2 seconds to take it off the mount and reset the doorbell so it was no longer connected to my home base. What a waste of money. Show details

Day vs Night – Perfect quick install daytime monitoring however poor experience at night where it very seldomly picks up motion. Show details

Not fit for purpose and no customer service – Purchased from Bunnings. I'll go straight to the main issue: If the cameras are more than a couple of metres from the Homebase, they will spend most of their time "Offline" i.e. not recording and you cannot even view live feed. Zero visibility. This is despite the app indicating the wifi is "Great". I have the Homebase in my garage and the two… Read more

cameras are just outside my garage and they just continually go "Offline". After the cameras went offline in the evening, I left them overnight to see if they came back "Online". They did not. I've tried this during the course of the day as well, same result. Estimated failure rate is about 80% of the time and cameras do not come back "Online" unless taken down, paired again with Homebase, put back up... only to have them go "Offline" again within a few hours.

What makes this worse is that customer service is a ghost. There is no phone number to call and the email I sent was left unanswered. I'm sure there will be the usual proforma or bot posted reply saying "We're sorry to hear this... blah blah... we'd love to hear from you.." to keep up appearances here, which just rubs salt into the wound. I've essentially wasted $549.00. This system simply isn't fit for purpose and with no customer service, I will not buy another eufy product.

Happy with these – We have had the Pro 2K 4-Camera Set for just over 12 months and have found them to be really good. Definitely very clear picture when you look at it through the phone or tablet. The only thing we have found is that it definitely does not last the time it states for battery life. We have charged all our cameras quite a few times already. Also… Read more

sometimes we have found that the camera randomly doesn't pick up when I know we have walked past. Not often but just recently started.

Have had nothing but problems with this system – Since purchasing this security system we’ve had nothing but problems. Will detect birds and cats but not people, constantly drops offline and is really slow to view live video. Useless. Show details

Poor warranty, No support, no real people to talk to – Bought from Bunnings, camera failed at about 10 months old, eufy does not have a real person or phone number to contact them on, I emailed them and eufy just said as I bought it through Bunnings it’s their responsibility for warranty, Bunnings say it’s eufy. Yet neither company will give me a contact number or name to discuss it further. Both hopeless and frustrating.

Eufy Camera- not worth buying - Very poor battery life – Bought 2 Eufy Cameras from Bunnings warehouse. Poor experience. 1. Camera stops working after say a month because it needs recharging 2. This seems to happen every 4-6 weeks recharging the battery requires getting the ladder, reaching the camera, recharging the camera then back on the ladder to put the camera back And obviously you have lost… Read more

the footage because you did not realise the camera had stopped working you see the picture..................

I cannot recommend this product

I also have wired CCTV. They work beautifully.

Good Camera, BUT! – I have had the 4 Camera pack for almost two years now and can say its a good camera with easy installation, good video quality specially during daytime and also good battery life, although the battery life is not really as advertised, and varies between 4 to 7 months, depending on the traffic where they are installed. Some other useful features of… Read more

this camera are: Base station is dual powered (battery and main), Both camera and base station are equipped with alarm, although the camera alarm is not really loud, The app is user friendly and easy to set up and use, However, this camera lacks the ability to integrate into any smart home system. Unfortunately Eufy (or Anker) still hasn't delivered their primary promises on Smarthhings or IFTTT integration. From smart home perspective, the eufy camera is a solo player so if you have set up your smart home platform already or are planning to do so in future, look somewhere else as there is no way at all for this camera to be integrated with your smart home platform. This is a big drawback for any product, including this camera, specially in todays market where most brands and manufacturers are manufacturing products which are compatible with each other.

Very impressed – Easy to install ands set up. Originally bought 2 wireless cameras then added another another one. Also added a floodlight with camera. App is really easy to use and very useful. Battery won't last a year before recharging but have learnt to snooze the alarms whilst we are outside.

Effective, Cost Efficient Package – Noting the price relative to full blown/hard wired systems, the two camera wifi pack is ideal for us in a 2 storey townhouse arrangement. The cameras give adequate clarity (if you want high clarity go for a higher end model) and also good night vision which can be in black and white, or colour, although the later drains the battery quickly. … Read more

Settings allow you to see a field where motion detection operates. We have had virtually no false alarms. Battery life is not as long as advertised (up to 6 months) however, that is influenced by being at our front door with higher traffic and the initial set-up stage. I've placed mine where its accessible from a 2nd storey window so I can just reach out and plug in the charger without having to remove it. All the fittings are sturdy and work well.

The App works really well and is easy to use and doesn't over-complicate anything. That is a positive. You can invite other family members into it as an admin or a guest. You can easily forward the footage if required via email etc. I expect battery life to be 2 months with 4-6 detections per day. We have had no drop-outs with our wifi link even through the cameras are outside, but they are within 10m of the base station.

Installation was very easy and as stated and we encountered no problems. If you're looking for minute detail in the footage, then this model probably isn't for you, but clarity is in my view, very good for the price. Overall, I'm satisfied with the product and it seems to be well built. I am not concerned with its waterproof claim and it has seen quite a of rain in the first month and performed without fault. Via the app you can turn the cameras on/off as required and manage their detection sensitivity from anywhere as well as what notifications you get. All of that works well, especially at night it will alert you to someone on your grounds well before you hear or see anything.

I'd imagine this is a good package for renters who don't want to make the hardwired investment. The only risk is that they can be easily stolen however this can be avoided by placing the cameras at a height. At the price of sub $400 for the 2 camera model with Home 2 base station, its a good deal and does what the manufacturer has stated.

Old technology dumped on Australians – I purchased a couple of eufyCams to add to my eufy homebase security system. They were easy to set up and worked well. I was happy at first, but as I was looking for more eufy cameras to add to my system I found a eufyCam 2 Pro 2k being sold oversees. The eufyCam 2 Pro 2k has a 44 percent increase in pixels compared to the eufyCams currently… Read more

selling in Australia. I went to the eufy Australian website and there is no evidence of these new eufyCam 2 Pro 2K cameras being sold in Australia. The max resolution you can currently get in Australia is only 1080p FHD. I purchased the eufyCam 2 Pro from overseas and it still cost me less then the old technology cameras that eufy are flogging off to their Australian customers.

So 6 months on my cameras are working great. But the picture quality between the two different models is really noticeable.

I don’t want to pay more for something that is less just because I’m Australian