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2Euromaid Flat Canopy CF Series

Euromaid Flat Canopy CF Series

 Verified
2Euromaid Flat Canopy CF Series
2.2

5 reviews

Positive vs Negative
40%60%
Interior Build Quality
1.0
Value for Money
1.0
Ease of Use
3.0
Cleaning & Maintenance
3.0
Noise Level
2.0
Pia
PiaVIC
  90 cm
Ease of Use
Cleaning & Maintenance
Noise Level

Zero Stars – The control touch screen failed after 18 months of use. Lights and motor kept turning on and off. We did everything right, kept it clean all the time. When we enquired about getting a new control panel the cost was the same as getting a new unit. Our warranty couldn't be honoured due to lockdown and travel restrictions. This has got to be the most disappointing purchase ever, and I will never purchase anything from this brand ever again.

Purchased in for $500.

Euromaid
Euromaid    

Hi Pia, thank you for taking the time to leave us a review and I'm sorry to hear of your experience. We would like to have an opportunity to discuss this matter with you so I will reach out to you directly to get some additional information. Thanks

John G
John GVIC
  60 cm

Perfect! I can cook sausages without worrying of a smell! Thank you – The best rangehood I have ever had ! Very powerful and very easy to wash it ! I have it for 5 years and still going strong! Love it! There is no smell in my house even if I like cooking sausages and curry!

Purchased in at Harvey Norman for $629.

Euromaid
Euromaid    

Hi John,

thanks for the great review :)

jvdv01
jvdv0154 posts
  60 cm

Very disappointing - not happy – The rangehood was installed when I had the kitchen renovated in April 2015 but in a little more than 3 years it stopped working. Called my electrician to inspect it and was told the motor had burnt out and needed to be replaced. This was a relatively expensive unit which should have lasted a good deal longer than it did. I have emailed Euromaid and will update this review when I get their response.

  • Date Purchased:
Euromaid
Euromaid    

Hi John, we have sent you a private message to get some further information from you. Thanks.

My 2c Worth
My 2c Worth6 posts
  60 cm

Product is unreliable – After approx. 3 yrs, this range-hood developed a fault with the Main Circuit Board (PCB). The lights starting flashing intermittently and the fault is identified as caused by a poor circuit signal from PCB. Using the unit is extremely problematic as a result. It had already been doing this for about 6 months at the time it was first reported (in November 2017). Several electrical contractors were called in to examine the unit. At a minimum, replacement of the PCB/LED globes is needed (at $450). Alternatively, the whole unit needs to be replaced ($800-900). Home Appliances, the warranty supporter of the Euromaid brand, were contacted and asked to replace the faulty PCB part and the globes. In response, Home Appliances (Euromaid) stated they will not consider replacing or repairing the faulty parts, as it was outside the 'stipulated' warranty period (warranty for 2 yrs only)! This is despite the fact this issue is clearly a defect from manufacturing, as the parts are faulty and unreliable from original purchase. It is also reasonable, given the cost of the unit, that the parts and unit should last and be free of defect for longer than two years. Consumers should be aware of this potential unreliability and that Euromaid is not prepared to support the product working for a reasonable period -- the consumer may be up for substantial repair and replacement cost as a result. Consider before buying!

  • Date Purchased:
Euromaid
Euromaid    

Sorry to hear of your experience. Can you please send us a private message with your contact information so that we can touch base with you to discuss your concerns?

My 2c Worth
My 2c Worth   

Hello, I (as a reviewer) can't initiate a private message using product review.com. Only Euromaid (as the Brand Manager) can do this and you are more than welcome to contact me using the Product Review private message (PM) facility. This can be done by clicking on the 'private message' link underneath my name, which is on the left of the review. If you are interested in discussing my concerns please contact me using this PM facility.

Please note my property manager had previously contacted your warranty administrator (Home Appliances) on the 2nd March and were told outright 'they would not consider this (repairing under warranty)'. Prior to that Euromaid were also contacted when this was first reported, back in November 2017 (it had been faulty for over 6 months at that point) and at that time were referred to the warranty administrator.

If Euromaid are happy to discuss and assist, then please let me know. I will then (subsequently) reflect any such action as provided, or otherwise, in the review (note it as a follow up comment). If however, you are simply going to tell me that the product out of warranty and/or you can't help (for any reason) this is not productive, helpful or economical.

Should you wish to contact me then please do so quickly (using the PM facility). My property manager was tentatively organizing to having the repair done, most likely next week. Thanks, much appreciated.

My 2c Worth
My 2c Worth   

Please note if you want to discuss then per the ProductReview.com site requirements, only Euromaid can (has to) initiate a private message (using the private message facility). How to do that is noted in my previous comment above.

Linda
Linda37 posts
  Verified 90 cm

Powerful, stylish & easy to use – The stainless steel cartridges filters come out easily & can go in the dishwasher (I hand wash mine). It's good looking and sleek with a powerful motor.....I think it sucks around 1000 cubic metres an hour (65 decibels) which is as powerful as the expensive Schweigen and Sirius although they are quieter! I cook a lot of Asian food, stir fry's and deep fried, so needed something powerful in a huge open plan area and this works. We have it vented through the roof and the smells are gone.

My only criticism is that the filters got a lot of little rust spots on them after the first wash but when I contacted Euromaid and provided purchase and photo evidence they replaced them immediately.

I have had no such problem since and still love my sleek and stylish range hood..

  • Date Purchased:
Euromaid
Euromaid    

We love being described as 'powerful and stylish' ;) Thanks for the review, Linda. Hopefully you are enjoying the beautiful spring weather in Brisbane :)

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