Euromaid Glass Undermount UCG Series

Shocking customer service – While installing the product the glass has shattered to pieces. Called the company numerous times, each call taking at least 20 minutes on hold. Their customer service have asked for pictures of the broken part which I sent on March 1st. Didn't hear back from them until March 11. I called up again, they said from the pictures it wasn't clear what the problem was and technician would need to come out. Paid $195 service fee for a technician who came in March 17, looked at it for 30 seconds and said it can't be fixed and the whole unit needs to be replaced. I haven't heard back from Euromaid since. I'm tired of chasing these guys and wasting my time waiting for a response.

Stay away! At the end you will end up spending more money on this product than a more premium and quality product from a reputable brand.

Good Customer care – Initially had following issue, however the manufacturer resolved it. Brought this under cupboard rangehood for my newly built home. The inbuilt LED light is not working and making some noise from day 1. Lodged complaint through the manufacturer's website but no response. Contacted retailer Harvey Norman and they arranged to send a technician. The technician told defective PCB and would come later but never came back. Other than this the product looks good.

Update : the problem is resolved by replacing the unit. A carpenter was arranged by them and it is all good now.