Everdure KILN R Series Oven
Verified3 reviews
Purchased from Harvey Norman under the false advice that the necessary accessories (cover and peel) would be provided on redemption. I tried to redeem but the Everdure site tells me the "competion" is closed and replaced by another "competition". I go to claim on the second and it is closed as well, despite being in the middle of the "competition" period. I'll be returning, unused , and going for a product that is supported by the manufacturer.
Purchased in for $950.
Apologies for the late email and the delayed response. Have a lovely evening, Andrew.
Hi Andrew, we’re just following up to see if you’ve had a chance to submit your redemption information. If you’ve already submitted it, please let us know so that we can follow up and help ensure this is resolved as promptly. Thanks for your continued patience. We look forward to hearing from you soon. Kind regards, Team Everdure
I've sent the purchase details to the address above. Just to show that I am a genuine customer and not some random.
Thanks, Andrew. We will be in touch shortly. Have a great weekend. Kind regards, Team Everdure.
Well, we have only used this pizza oven once having bought it from a large retail store. 20 mths later we tried to use it again and it has no ignition lighting at all. We have troubleshooted everything that we know. Everdure referred a local appliance fixer who I would not recommend in the area and that is my only option! I spent an extra thousand dollars to get the cabinet and only used this pizza oven once. Would certainly not recommend it again. I buy everything from this large retail store but the last couple of times I have been in there I have not had a very good Customer experience. Where are all the good Customer service people? It still is not fixed and will go out of its warranty shortly. Extremely disappointed.
Purchased for $1,000.
Hi Monica, thank you for taking the time to contact us. We are very sorry to hear that you have had such a frustrating experience with our pizza oven and the after-sales support provided. This is not the level of service we aim to provide our customers. We would appreciate the opportunity to look into this case and see if there is anything we can do to help. If you’re willing, could you please send an email with your details to customercare@wwa.com.au, along with any other information that may assist us in reviewing your case. We will investigate the matter and do our best to provide a prompt resolution. Thanks once again for bringing this matter to our attention. We hope to hear back from you soon. Kind regards, Team Everdure
Thank you I have sent you an email.
Hi Monica, thank you. We got it! We will review the correspondence to date and get back to you shortly. We appreciate your patience in the meantime. If you have any further questions or concerns, your reference # 263269460414. Kind regards, Team Everdure.
I have spoken to the Everdure Team. This issue will be resolved shortly. I highly recommend their punctuality and their service in resolving my issue. Thank you again.
Thank you, Monica. We are always here to help! Enjoy the rest of your afternoon.
First the service was good and prompt so everything went smoothly. So after 8 months and 2 pizzas a week of use, lm loving this oven. This is my first time using a pizza oven and l couldn’t be happier, great oven, the rotating stone makes it so easy, cooks the pizza top and bottom prefect after a bit of learning. Easy to clean and big enough to get to and remove the stone easily. Get the cover for the oven when ordering as it keeps it from getting dirty, just take it off and it’s ready. Only one small thing is lve found lve scratched the paint on the entry with the peel. But that doesn’t change anything about how much l like this oven.
Hello! thanks for the positive and constructive feed back!
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Hi Andrew, thank you for sharing your feedback. We are sorry to hear about your experience and understand how frustrating this situation has been. Please accept our sincere apologies for the inconvenience caused by the redemption process, the information displayed on our website, and the in-store advice you received. We would appreciate the opportunity to investigate this further and assist you. Please contact our Customer Care team at customercare@wwa.com.au with your purchase details and address your email to our Escalations Manager so we can look into your case. Thank you once again for bringing this to our attention. We appreciate the opportunity to make this right. Kind regards, Team Everdure