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2 reviews
Tezza
TezzaQLD2 posts
 

Dealing with several dimensions changes even after submitting quote – Thank you Lou as your customer service is very refreshing as you did go above and beyond to help me get what I wanted. Other companies need to learn from Fencing Supplies on how to become successful by having the right employees, well done and all the best Cheers Terry

Jeremy H.
Jeremy H.WA18 posts
  Verified

Fantastic support – Our wooden patio railings fell down so I decided to construct a pool-type fence to replace it. After reviewing several alternatives I came across Fences Perth. Their prices were the best much cheaper than Bunnings and they had a commitment to price matching other retailers. Also, they had a good online planning and estimating system which suited an inexperienced fence builder such as myself. So I worked out what I wanted and paid online for an order. There turned out to be a problem as we are in an outer suburb of Perth and they said their delivery price of $89 does not go out that far. I pointed out that they had already contracted to deliver to my address and prepared for a fight. But there was no problem with their representative, Laura, who immediately agreed to deliver the materials for the quoted price. The order was being prepared when I realised that as the fence would be adjacent to a drop it had to be stronger. I contacted Laura and she changed the order for a relatively low increase in cost. The order was delivered 2 days later. I had quick responses to my emails, the price was good and the support was great.

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