Fiji Airways

I would like to express my sincere gratitude to the Fiji Airways check-in counter customer service representative (unfortunately, I didn’t catch their name). Today, my mum travelled from Nadi International Airport, Fiji to Sydney, and it also happened to be her birthday. To our surprise, the staff at the check-in counter upgraded her to a… Read more

complimentary business class ticket. She had no idea until she boarded the plane, which made the experience even more special. She had a truly beautiful journey and was very well looked after by the Fiji Airways crew throughout the flight. This thoughtful gesture meant so much to her and to our family. Bula Vinaka to the entire Fiji Airways team for making her birthday so memorable!

After paying huge amount for our tickets , they didn’t reschedule my flight. Such a bad experience with them. Lost plenty of money too. Don’t book with them, later people will regret. Show details

Overall we had a great experience as a family flying Brisbane to Vancouver return. Food was nice, economy seats were comfy and staff were pleasant. Baggage allowance is pretty generous at 30kg. Could have had a few more movies available with the entertainment package but no major dramas. Wouldn't hesitate to fly Fiji Airways again. Show details

Thanks Lino – Best Customer Service: Thanks to Lino, who helped us so much at Nadi airport when our flight was cancelled, and he helped us find another good option. Show details

Best customer service – Best customer service I’ve had on an airline. Big shout out to Andres who looked after me at Tullamarine airport while I travelled to LAX. So grateful! Thank you, thank you.

I'm a traveler, and I know that some airlines can have mixed reviews, but I've never had to deal with an airline as awful as Fiji Airways. This is the first review I've written because I know my perspective might differ from many others, but this is a message and advice: don't use this airline. If you buy a ticket, you'll never get any kind of… Read more

refund, even with justifiable reasons. They'll always find a way to twist the situation to continue their negligence. Their customer service by phone is the most frustrating experience you'll ever have.

AVOID THIS AIRLINE. IT'S NOT A LOW-COST AIRLINE, SO DON'T WASTE YOUR MONEY. I've been trying for a year to get a refund for money I paid in advance for a service with this company, and for reasons beyond my control (their payment platform doesn't work, and if you go to the office, it's always closed), it's impossible to use the ticket.

Sad and confused to find out that the 30×2 luggage that I paid for was not in the system when my son board the plane. I call the airline few times, unfortunately nothing much they can do.The customer will never be right. Show details

This was my first time flying with Fiji Airways. I took 4 flights in 2 weeks (Australia-Fiji-Samoa-Fiji-Australia). The service was incredibly slow on board, with it taking 1.5 hours from when the meal cart was brought out and customers started being served, to when I got my meal (in the middle of the plane). Leaving Fiji they seemed to suddenly… Read more

remember Australian bio security laws meant that they had to check each passengers hand luggage. Two flights bound to Australia were delayed whilst they set up an area to conduct the searches. I tried to give them the benefit of the doubt that maybe this was a new procedure that was brought in on 1 Jan and hence, it was new to them, but no, it was not a new requirement, it was a standard requirement, just one that they weren't prepared for, despite flying about 6 flights a day to Australia...

However, my main issue is that when I landed in Fiji from Samoa, both my husband's and my checked luggage were absolutely soaking wet. We thought it must have been rain but the skies were clear and the liquid smelt absolutely disgusting. It was all over the inside, making our clothes smell awful. We went to the desk to complain where a lady pointed us to a huge sign where you scanned a QR code to complain (clearly, this sort of thing happens a lot) and was so completely indifferent to our situation. I appreciate it was not her who spilt something disgusting all over our bags but as a representative of the airline, an apology would have been the least she could do, rather than pointing at a sign and walking away.

So, long story short, Fiji Airways was unorganised, slow and disrespectful. I would maybe have put up with some of it from a budget airline but not a flag carrier. They are one of the worst airlines I've flown with and I won't be doing it again.

Very unprofessional behaviour from the supervisor at canberra customer service counter on 29 Dec 2025. Ended up paying for another ticket although we were at the airport on time , they refused to give us boarding pass saying boarding is closed , we have even mentioned we only got hand carry so no luggage for check in but still refused to help us.… Read more

The plane was delayed approximately 1 hour 30 minutes and got official message from airlines but didn’t get any message about boarding time. But we’ve even reached airport more than two hours prior to departure time but didn’t get any support and solution from the staff at counter.

Missing Luggage travel from nadi to melbourne and very dissapointed with their service on baggage claim no one gives you the answer you need to hear there is no direct contact just email and send 4 emails no response I believe since some workers steal the luggage which is so many value belongings in that luggage not using there flight anymore Show details

My families and I will never ever travel with Fiji Airways. We bought 5 tickets traveling from Auckland to Nadi and the return date was on 19th December 2025, yesterday our families were supposes to travel but as soon as we reached to the Fiji Airways Counter we found out one of our kids passport got expired. We asked the staff if they can change… Read more

our dates for traveling as we won't be able to leave our child behind. The Fiji Airways staff told us that we have to contact the agent we bought the tickets from so we did, the agent said the the Fiji Airways can only change date, refund or issue us new tickets. Now they only blaming each other and not getting to any conclusions. Just the heads up whoever is planning to travel with Fiji Airways think multiple times as there service are very poor and if you are planning to buy tickets in months advance, just to advise if any emergency arise you will never get any refund or new tickets from Fiji Airways.

Lost all 8 of our suitcases for 3 days and then won't refund us for verified incidental expenses caused by the delay unless we sign a release form waiving any rights. When you ask to speak to management this is their response: If you would like to contact higher management directly, please refer to the link below:… Read more

https://fijiairways.my.site.com/feedback/

Won't help and continue to withhold a legitimate refund illegally.

The ongoing response from the airway when we say we're not signing any waiver:

Bula,

I acknowledge receipt of your email.

To proceed with the compensation, we kindly request that you sign and return the release form that was sent on September 19, 2025.

Thank you for your patience and understanding.

Vinaka,

Charleta Jackson Baggage Claims Officer

Hopeless customer service in general, the staff are botherless and rude. Cabin crew service was disrespectful and disgraceful. No equality in service provided. They don’t refund or even rebook your flights. Don’t provide any further help or guidance if something happens. I will not recommend for anyone to use air Fiji airline services

ZERO STARS!!! This is my customer complaint that I submitted today. I am absolutely deflated and bitterly disappointed in Fiji Airways. I had to cancel a flight with your airline on 20/11/24 to Vancouver due to distressing circumstances, so was left with a credit of $3,244.00. Today I called Reservations to book return flights from Melbourne to… Read more

Narita Tokyo. Firstly, the operator told me that I had to book and fly before the 3rd of August 2025, which isn’t correct. I have an email from customer care stating that I only have to book by this date, but can fly later. I asked the operator to give me a cost on return flights from Melbourne to Narita, Tokyo on 6/3/26 returning 16/3/26. The operator said she couldn’t tell me until after I booked my flights! There is no way I am going to book anything without knowing how much it is going to cost. I asked her to please speak to her manager or someone who could help. She put me on hold and finally came back to me and said that if I used my credit it would cost me an extra $500 on top of my credit!!!! How can this be right? I asked how much return flights would cost if I did not use my credit, I was told it would cost $1,345.30 return. So, if I use my credit, there is a difference of over $1700.00!!! I have flown with your airline twice before (and was caused to miss a connecting flight!), yet chose in good faith to fly with you again. It is beyond belief that the only number I can call about this matter is reservations. I am utterly disappointed, disillusioned and frustrated with your airline and will never fly with you again.

So disappointed with Fiji Airlines. My booking states "Change with fees" Our return from LAX just wanted the earlier flight in Nadi on the same day instead of the 15hr stopover. $150 each penalty to change PLUS over $1000 for the alteration. Last year they changed our booking to a long stopover and we had to accept and pay for a nights… Read more

accommodation to wait for there delay! We have travelled many times annually to USA with Fiji Airlines but this will be the last. (Booking through a third party did not help but apparently it is Fiji Airlines charges) and in future will be booking directly with an airline.

Absolutely the worst airline I have ever ever dealt with and ZERo customer care, move my flights as they feel and then tell me call them back, would not be an issue other than it takes nearly 90 minutes to get through and when you do it sounds like they are all in a bar laughing SHOCKING absult garbage Show details

We are extremely disappointed with the shocking service received from Fiji Airways during our arrival in Sydney. My 82-year-old mother and my 74-year-old aunty had both requested wheelchair assistance in advance, but upon arrival, they were simply abandoned at customs and told to make their own way to baggage claim and the exit. Both elderly,… Read more

exhausted, and struggling, they were forced to push heavy luggage trolleys by themselves—without a single staff member to help. It took them over an hour to get out, and they were completely worn out and distressed by the end of it. This kind of treatment is absolutely unacceptable and shows a complete lack of care and respect for elderly passengers.

We trusted Fiji Airways to provide proper assistance for senior travelers, but what happened was not just disappointing—it was cruel. We will never forget this experience, and we strongly urge others traveling with elderly family members to think twice before Flying Fiji Airways.

I didn't received breakfast food while tavel dfw to Nadi on 13th May. They show screen that they have chicken and omelette. I'm a diabetic person. I request omelette, omelette was out . Then ask chicken, that out too. They offered me bread pudding, I said i cannot eat. I refused to eat beacuse They don't have any protein food in morning. … Read more

Flight was not full either . First time traveling in Fuji airways to Australia. Before travel in Qantas and United , they served good food. Not recommended to travel this airways to Australia.