2Fiji Airways

Fiji Airways

2Fiji Airways
1.7

135 reviews

PositivevsNegative
15% · 20112 · 83%
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Value for Money
1.6
Transparency
1.4
Seat Room
2.5
Food
2.5
In-Flight Service
2.7
In-Flight Entertainment
2.7
Wi-Fi
1.8
Brand Manager for Fiji Airways? Claim your listing.

Reviews

135 reviews
Dmitry C.
Dmitry C.
  Verified

Terrible customer service

Terrible customer service and no any flexibility of making changes even based on circumstance out of your control.... they just don't care! I'll never fly with this company again and won't go to Fiji. Show details
Value for Money
Transparency
William S.
William S.
 
Tess B
Tess B
  Verified
Kyle C.
Kyle C.5 posts
 
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Mari
Mari2 posts
 

The best airline so far - excellent customer service

For me, Fiji airways is the best airline! and I have taken many in my life.
Excellent customer service and staff. They are all very helpful, kind and smiling.
Seats are very comfy with tons of leg room and food is so much better than the average airline. We also got tons of snacks! Show details
Food
Noel
NoelSydney, NSW34 posts
 

Awlful

One word-don’t. Flew business class to San Francisco via Nadi in new A 350. Great plane but they still managed to stuff it up. Business class recliner 18K on slight out of San Fransisco didn’t work on both legs. Imagine paying for business and having to sit upright for 15 hours. You can’t select seats on line. They rip you off for taking snow skis and now at baggage in Sunday waiting 30 minutes for our bags to arrive. The true bullashitta aitline Show details
Value for Money
Agitated Individual
Agitated Individual
 

No cancellation policy

They refuse to cancel or reschedule flights, even if you're willing to pay for it. They force you to buy new flights. Show details
tpt
tptSouth East Queensland, QLD6 posts
  Verified
Maggie M.
Maggie M.
 
Food
In-Flight Entertainment
Megan McCubbin
Megan McCubbinSouth East Queensland, QLD2 posts
 
Tia T.
Tia T.South East Queensland, QLD
 
Courtney P.
Courtney P.
 
Permal
Permal
 

Luggage

Today I went to check in 2 bags 20 kg each and had one tv and a normal fan in box
Fiji airways wants $400 excess luggage but I tried to claim the total is under 60kg
The manager tried to explain to me that I should buy 2 big bags and make 30 kg each then they will allow
I hope someone can explain Fiji airways that there are so many poor people and wishes to take stuff for themselves as things are very expensive in Fiji
How can someone put a 40inches in a bag
Neesha
Neesha
  Verified

WORST Customer Service - would give 0 if possible

We were flying Fiji Airways for a funeral and without thinking in a rush, we booked flights thinking checked baggage would be included - as you expect from a national carrier. Checked baggage wasn't included and despite calling them back within an hour of booking the flight, the team at FJ Airways were not willing to help or accommodate us. Instead we had to pay $100AUD each way for checked baggage. It speaks volumes about a company that is unwilling to help someone out.

NEVER USING FIJI AIRWAYS AGAIN. Show details

Sang
Sang
 

Terrible

A cheap doesn't mean always a terrible thing, but Fiji airway truly is. I paid 200 USD for the 20kg baggage from LA to Auckland and 154 USD for the 20kg baggage from Auckland to LA. A ticketing counter people from USA were kind enough, but the service I got from Auckland was a terrible. Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment

Questions & Answers

S kumar
S kumar

When will I get the refund. Customer service dept are just polite but do not do anything. I sick of emailing and ringing them . Just false assurances no refund. Pls note that I have waited for more than 2years. Please air Fiji refund my money.
What can I do

Bobbyfoo
Bobbyfoo  
S kumar
S kumar  

Big thanks

Jo S.
Jo S.

Hello, booked flights for 15 people to fly from Adelaide to Nadia on Fiji Airlines in November. Luckily one couple went back to to the travel agency to get a reprint of the flights, only to discover all our flights times had been changed and we loose a day in Fiji due to cancellations of our original flights. The thing is the rest of us booked on line and none of us received an email about the change in times of the flights. We all would have missed our flights. We are yet to travel and I am apprehensive of how this holiday is going to unfold. Fiji airlines has already left a bad taste in my mouth. Shame on you for not contacting any of us of the change in flights.

Corina
Corina

By January 2014 will Fiji airlines have the new planes for the Perth to LA long haul flights?

Is there plenty of leg room and comfortable seating in economy?

rapapa
rapapa  

Details

CategoryDomestic Airlines and International Airlines
Home CountryFiji
RouteDomestic and International
Airline Type Full-Service
Domestic
Economy Included Carry On Luggage Limit 7 kg
Economy Included Checked In Luggage Limit 15 kg
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 30kg
Visit official website

Contact info for Fiji Airways

Extra Information

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