I found your Fiji Airline was lacking the basic standards, professionalism and communication skills.
On Sunday 25th of August 11:30 pm, less than 24 hours of my upcoming flight to Fiji, they sent me an email to inform me of flight cancellation without any clear explanation. they also left a message on my phone (few hours earlier around 8:30 pm) notified me of the cancellation and that I would need to take a new route through Sydney to Fiji. They also advised me that the return flight to Brisbane on the 31th of August had remained unchanged ...( records are available on my phone). Obviously, with such a short notice, they did not give me any chance to cancel/modify my travel plan and hotel accommodation. Disappointedly, we caught the flight QF 517 Brisbane to Sydney, and IT was the start of a stressful journey. As I had already booked the car park at the international airport, we had to travel to the domestic airport for check in ..etc. We almost missed out the flight from Sydney to Nadi due to delay on the route to Sydney. This all may sound simple and trivial but travelling with a 20 month old infant and my pregnant wife, running from one airport to another, rushing through the costume service, carrying all the luggage (extra baby luggage and pram) , soaked in sweat, out of breath , stressed, catching the Syd- Nadi flight as the last passengers was NOT easy. Adding on all these issues, on arrival to Nadi , we were informed that the pram had not arrived with our baggage and we had to wait until the following day to be delivered. Surprisingly, while checking our tickets on Wednesday 28th of August I realized that they had already changed my return flight to Brisbane from Saturday the 31th of August to Friday the 30 of August. I emailed them for clarification and left my Fiji phone number ( they never emailed me back, I only received an automatic email on Thursday asking me to contact YOU AGAIN!). Later on the same day, I called them and asked for further explanation. The only justification was that the flight had been cancelled due to operational issues, it was never explained what exactly that meant and why they advised me otherwise on the initial phone call. They probably did not consider (or care!) that I had booked the accommodation until Saturday the 31st of August. Reluctantly, I accepted to fly a day earlier on Friday , as per the plan THEY decided for us!, and requested the compensation for the cancellation of the last night accommodation. I was advised to send the receipt to the Fijian Airways, although there was no guarantee that the I would receive the compensation. As I had already lost my trust in their service, I decided to stay until Saturday and catch the indirect flight to Brisbane through Sydney but I was informed that this flight was fully booked. I was offered a direct flight on Monday the 2nd (which was not practical as I needed to be at work) or an indirect flight via Sydney on Sunday the 1st of September. I accepted the latter option. I was notified that the information regarding the accommodation for Saturday night would be provided by the end of the business day ( of course It did not happen). I called them on Thursday the 29th of August to follow up on the accommodation and was advised that the ?third party had been contacted , awaiting the confirmation. It was not until Friday the 30th , less than 24 hours of my check out time, that I was emailed regarding the accommodation and flight schedule. There were direct flights available with other airlines (virgin australia) on Saturday the 31st of August but no effort was made to accommodate our travel. One of the reasons we decided to travel to Fiji for holidays was due to availability of direct flights from Brisbane as otherwise we could have had other options to consider. A smooth, non stop, short flight was turned into a stressful , overwhelmingly long hour ( 9 hours travel time each way) journey with extra costs (transfer , parking fee ..etc). Despite the hospitality of Fijian people, it was an absolute nightmare travelling with Fijian Airways which ruined our first family holiday.
Worst experience ever
I had the worst airline experience with Fiji Airways. I recently booked my travel to Fiji from NZ and without any notice the airline canceled both my flights. My hotel bookings are already done and they are non refundable. I told them that I have to be back in NZ at any cost on 1st Sept because my 2 month old pup is flying down to us in Wellington but without any consideration they have given me the flight back on 4th and expect that my puppy will be left stranded on its own. The reservations team is pathetic and they genuinely have no sense of...customer service. Not only are they rude and inefficient they just have no sense of consideration. They have been passing on my complaint/ concern from the email team to the so called manager who is behind the scenes and is not available to provide any response to me. They asked me to wait for 48 hours for a response and now after continuous follow up, they have agin asked me to follow up after 48 hours. With less than a week left for my travel, I have got NO response for the team. I would never recommend anyone to use this airlines since they literally are the WORST!
DONT DO IT
They overcharged me $2520 and tried to say it was not there fault that it was through the agent even though it was booked online , not to mention the billing statement clearly says that it was FIJI AIRWAYS , waited on hold for 1 hour and then was hung up on.
Horrible airline ripping people off
Fiji airways are absolutely disgraceful !!!
On Friday June 7th 2am we arrived at Sydney airport before open to ensure we checked in on time
And everything went smooth we parked our car and paid for the parking until midnight Monday we were to attend a cousins wedding in Samoa on Saturday the 8th that was our sole reason for going and it was only a quick trip . The airport opened at 3am and our flight was 6.15am from Sunday to Nadi than we were to meet a connecting flight from Nadi to Apia I think it was a 1-2 hour stopover . Straight away Fiji...
Not what i thought
Cant choose seats until max 8 days before flight. Flight itself was very smooth great pilot. However the dinner was average and small portions like toddler size, rice n chickn curry n a cookie for desert. The breakfast was great tho. Scrambled eggs potato gems sausages n bread roll. One of our flights had no tv u had to share 1 screen with about 5 rows on a 7hour flight. No entertainment for kids n no goody bags or lollies etc. Old movies no recent releases! Staff are amazingly lovely tho. And were very accomadating offering a crib for our baby. Next time i would pay a bit more and travel with a different airline. But if yoyr on a budget this airline is a great choice.
Very bad experience with Duty Manager,
I hope they read your experience..I had same experience. they are scamming for over weight bags. i left my hand bag back to Melbourne airport 26/02/2019. I couldn't bring hand bag on the plane. I will never fly with them anymore.
The reviewer stated that an incentive was offered for this review
Check in staff.. the worst Ive seen rude and silly
They are rude and got no fiji bula service.
Staff do not want to be there.
Esp the fiji indian representative at check in
He has been there too long and needs to wake up or go.
Unlike the service in the plane was great.
That's what we expect from fiji airways
We traveled with Fiji Always to Fiji in October 2018 overall the flight was pleasant enough no issues there regarding flight, onboard entertainment pretty lousy, small shared screen with poor audio, this did not worry me it was the kids that were not happy with this. Return flight home from Fiji ended badly for us when we did not receive declaration customs forms till we were of the plane at customs, we then had to fill out 5 forms two adults and three kids in which time all our bags had been removed from the carousel stacked up and left on ...a trolley, damage to bags had not been noticed till we returned home due to coming home on a red eye flight. Next day we tried in vain to contact someone from Fiji Airways to report our damaged bags had to leave a recorded message but received no return phone call, no customer service at all, what a joke. Our bags were smashed lots of force Was used, wheels missing and internal damage to the mouldings and handles, had to claim on travel insurance which was another joke.
Straight from my worst nightmares!!
Ladies! Don't fly with Fiji airways! Do NOT! I was horrified to find, upon my lovely 5am check in (fj917 to Syd) that not only were our bags being weighed (as per usual) but all passengers had to get up on the bag scales too, to be be weighed, and have that weights recorded by an obnoxious check in guy - who told me I would not be allowed to board the flight I had paid for, unless I took part in this 'survey'. No attempt was made to keep anything at all private either. I have been traveling for years, and never encountered this kind of treatmen...t ever before!! Also my husband says this rant makes me sound like an obese person, which I am not, I just think this was a gross intrusion, on Fiji airways part, into its passengers' privacy. I will be spreading the word about this, and never flying with them again.
Zero customer service when we were stranded.
We had booked business class airfares with Fiji Airways to get back from the US to Melbourne, via LA and Fiji. The flights were $2,500 cheaper than other business class flights and the 12 hour stopover in Fiji sounded awesome.
I first contacted Fiji Air via email to ask advice on a number of questions regarding a visa for Fiji, currency, advice on where we could visit in a day? The response didn't answer any questions. Not even what currency they use. It just advised, very sweetly, to visit their website (which also didn't answer any of my s...pecific questions). Things really went wrong when weather delayed all flights out of Boston. Fiji Air had us on a Virgin America flight to LA, to connect with the Fiji flight and we were going to miss the connection. Virgin America put us on a JetBlue flight and guaranteed it would make the connection. It didn't. So, we race off the plane at LA, with half an hour to collect our baggage, get to the international terminal and get the flight. Obviously we were not going to make it, so somebody at the baggage terminal rang Fiji Air for me. I was hoping to speak to somebody at LA, so we could explain that we were actually there, but the only number the guy could find was head office in Fiji. The first thing I told the guy was 'we are about to miss our flight because our plane was delayed due to weather, what should we do?' The guy seemed confused by this and put me on hold. After 20 minutes (time was ticking, plane was taking off down the road), of asking me stupid questions and putting me on hold, he finally determined that we had missed the flight. Wow, really? Then, after realising I was actually after some customer service, told me he couldn't do anything over the phone, offered no further advise and said goodbye. So we're stranded at LA airport at midnight, nobody would help us. There were no Virgin America or Fiji Air staff in the terminal and even the airport customer service desks had gone home for the night. A Jet Blue employee said we should go to the international terminal and see if we can find someone useful there. There was not. In the end, I booked Qantas flights home and decided to chase everything up with my insurance company (Do not go with AAMI).
Worst airline, rude and careless.
I bought a ticket for my parents to travel from Sydney to LA, 23 kg was allowed on the flight they had a bit more as most of the times happens with the passengers. They had about 2Kg extra on each bag. The girl on bag drop [name removed] said she is gonna charge us which I said it is fine then she started winging about the carry on yes they did weight the carry ons which had 2 kg more as well and she said we can't take the carry on to the air plane unless they are exactly 7 and they have to fit in their box they had in the corner which it did b...ut I can tell you the box was quite small. I am talking about standard carry on bags here. She also asked the duty manager [name removed] to come and he was even more arrogant and careless and only cared about the money they wanted to charge and he specifically said they need to make money. Such a horrible experience with these people they are bunch of arrogant rude people never fly with them and don't recommend to anyone. Will pay more and avoid these people before my flight. Not only the airline is cheap the staff are cheap too.
PERFECT FAMILY VACATION, WITHOUT A DOUBT!
This was the first trip away with the family. My wife and 2 kids (aged 2 and 3). We were nervous as our kids are traditional difficult to manage at home let alone in a different environment, but the Fijian people were amazing and made our trip as flawless as possible. The resorts were excellent and kid friendly with a great selection of activities from kids clubs or nannies. The Kids Clubs were a great way for the kids to have fun and give my wife and I some time to relax and enjoy the sun and the nanny services were on call whenever we needed...them and were true angles… they had to be to look after our kids LOL. There was so many kid friendly activities as well from Finding Nemo tours, wild life parks, fish house building. It was such an experience for my kids that even now they continue to remind me of how we went under water to see nemo… Amazing trip and will definitely go again with the family.
Had a great experience
I flew Sydney > Nadi with my family. I was a bit unsure what to expect, but was pleasantly surprised by a comfortable plane and attentive start. The food probably won't win awards, but they are a cheap(ish) carrier and it was quite ok. Was very happy with my experience and am in fact planning another flight with them to their wonderful island soon!
- Verified customer
Cancelled flights, TWICE!!
While I have always found the Fiji Airlines check in & Air crew staff most helpful and the planes clean & comfortable I have been extremely frustrated by Fiji Airways cancellation of flights without notice or support. Twice this year I have planned a trip to Kiribati, twice I travelled to Nadi only to have Fiji Airways cancel flights claiming bad weather & on the 2nd occasion blaming the lack of a fire crew at the airport (they live next door!!) prevented the plane from landing on Kirimitati (Christmas Island).
Given that Fiji Airways has a m...
The worst experience ever received
Our flights were cancelled with the devastating cyclone winston recently, spoiling our special honeymoon trip. If this wasn't disappointing enough the airline have refused to refund flights only offering a credit saying we need to use this by June, a mere couple of months away. Not acceptable, no empathy for our situation or compassion to turn a bad situation into a positive one. I will never fly you in the future no matter what the options are. You don't care about customers hence the many negative reviews I've now read. I feel for the poor people in Fiji due to the cyclone but you can't treat paying customers like this.
First time flying with Fiji Airways, and we didn't have a problem. Flew from Melbourne to Nadi and return. The flight to Nadi was delayed by an hour and a half, however they called me earlier that afternoon to advise me of the delay, which I thought was brilliant!! The return flight was actually early!! The plane can do with a bit of an upgrade, as it was rather old and not a lot of leg room, but apart from that is was fine. The service and food were good, and the people are extremely friendly and helpful. I read a lot of bad reviews prior to flying and was a little worried, however it turned out great. I would definitely fly with them again.
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Questions & Answers
Hello, booked flights for 15 people to fly from Adelaide to Nadia on Fiji Airlines in November. Luckily one couple went back to to the travel agency to get a reprint of the flights, only to discover all our flights times had been changed and we loose a day in Fiji due to cancellations of our original flights. The thing is the rest of us booked on line and none of us received an email about the change in times of the flights. We all would have missed our flights. We are yet to travel and I am apprehensive of how this holiday is going to unfold. Fiji airlines has already left a bad taste in my mouth. Shame on you for not contacting any of us of the change in flights.
By January 2014 will Fiji airlines have the new planes for the Perth to LA long haul flights?
Is there plenty of leg room and comfortable seating in economy?
Depends on your height I guess but its no more worse or better then any other airline. Having said that I wouldnt recommend the airline due to numerous service issues (SEE OTHER REVIEWS) but as far as leg room goes its fine. Ask for the emergency exit seats if its an issue as they always have extra leg room.
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