Fisher & Paykel DW60U2I2

Old instructions included in product. You don't need an 'exit vent' for this model – Purchased from Bing Lee. Installation instructions came with the product stating an included 'exit vent' with associated screws needed to be installed. Our product did not come with the vent or screws. Called Fisher and Paykel customer service who couldn't find the missing part to send out. Refused to supply a new product. By chance we found the instructions online were updated to what was sent with the product. A footnote for this specific model states the exit vent IS NOT required. The installation of the panel seems overly complicated to previous installations we have done. The actual product is a good size, so much so that the cutlery basket would be better off as a tray instead. Basic controls are easy, but if you want to use the custom settings then you have to use what looks like old technology and interpret codes. The product is average on noise and you won't get away with dry products without the rinse aid. From my experience, the majority of Fisher and Paykel products are ordered on consignment and you simply can't go back to your store to swap for a new one if there is an issue. They are not cheap products however generally last longer. Fisher and Paykel's customer service has long call waiting periods, poor understanding of their products, and are unwilling to correct their errors and assist customers. I would look elsewhere for a product due to this.