Fisher & Paykel Box Wall Series

Hood filter spring not satisfactory – i purchsed and paid for this range hood Febuary 2018 and had to wait for several months for it to arrive and onky installed it May 2018 after two weeks I removed the flters to wash by hand only to have the spring fastening clip break the appliance works ok other than the clips on the filters not being strong enough  Show details

dont buy this rangehood – Bought this rangehood about 2.5 years ago for our kitchen reno. It decided to stop working last week. Tough time at the moment due to covid 19. No job and not able to go out to buy a replacement. What are we suppose to do? I am loosing faith on modern white good. We paid $1000 for this rangehood we should expect more life out of it. Show details

Range hood features OK Flue kit to eaves useless – Pleased with the actual range hood features, fitting to an existing kitchen with architraves is difficult. Flue kit to eaves was expensive, $135 AUD, extendable ducting provided with this kit tended to unravel and most importantly there was no backdraft shutter provided, I will have to source one and go to the extra expense of having it fitted. At… Read more

the moment the wind blows all the kitchen smells back into the house once the unit is switched off. I wouldn't recomend this product for retro fitting.

Very good – Overall happy with every bit of it. No push button switches. All digital touch control panel. Timer for the fan is a bonus. Filters looks very durable. No issues yet. Show details

Faulty poor design vents – Be warned don't buy this rangehood. It has some bad design fault with the filter vents the clips spring broke the first time I took them out to be washed I then so gently hand rinsed only it was on pulling back the clip on reinstalling then one of the cilps broken Fisher and Paykel replaced it , then 3 months later it happened a second time… Read more

I'm definitely not rough with these filters clearly there is a design fault here. Customer service informed me that if it was not found to be manufacturing fault they will not fix.. As if they are going to omit to it being a design fault. To determine if is is a manufacturing fault I have to Pay $250 for a service call I'm so unhappy with this rangehood and I'm considering going to consumer affairs with my complaint.

Looks good, performs mediocre, has flaws – We bought the HC90DCXB3 rangehood for its soft touch controls, without push buttons. We had bad experience with buttons prematurely failing on other rangehood models we've used previously. It has a great modern look but that's where the good news end. When I say this Fisher & Paykel rangehood really sucks, I don't mean it in a complementary way. … Read more

On paper the features and specs look good but in practice, the extraction is not as powerful as its specifications suggest. At least is not as noisy as the cheapie rangehood it replaces. I wouldn't call it quiet but it's not too noisy, either.

The installation was a real PITA, for several reasons. Obviously, they didn't put much thoughts into the practicality and ease of installation.

Fresh out of the box, the protective foil on the chimney was heavily scratched in several places, even though there was absolutely no sign of damage on the outside of the packaging and didn't seem preveously opened. Probably happened when it was carelessly packaged at the factory. One of the scratches also showed up on th estainless steel but in a place which is not too visible. Still annoying.

One of the lights was out, although came to life when reseated the light bulb. Then, during the first minute of operation, the lights were heavily flickering and the brightness control was not working. After some trying it started to work and the flickering got better but never quite went away. I may have to put in a service call if the flickering stays and I'll find out about customer service!

Otherwise, the touch controls seem to work well. It would've been nice if they gave a low brightness permanent backlight to the power-on control but that may just be my preference.

Overall, the HC90DCXB3 looks good, it's performance is mediocre but otherwise disappointing.

Do not buy this hood!!! – This hood has been dodgy from the start!! From the start the lights come on randomly and then don't go off and then sometimes don't switch on at all. Currently they are on and we can't get them to switch off. Fisher and Paykel came 4 weeks ago and said it needs a new part. haven't hard anything since so called today to chase up and was told… Read more

that the part is now in but they can't come and fix for another 3 weeks!! dreading our electricity bill!!

We've had the hood less than a year. Its really noisy too, I wouldn't recommend wasting your money. We are now considering just buying another brand and ditching Fisher and Paykel

Cook top and range hood required service – This company does not know what service is or even how to talk to clients! A small issue of a light in a range hood and it turned into two (2) months to get an appointment and even then it needed two people to put it in? They won’t talk to you , they send their call centre people out to get the frustration!  Show details

Poor Quality – Installed in a new house build and fan motor died within 5 years. It includes an 'easy clean plate' which causes air extraction to be poor. The Fisher & Paykel Rangehood looks great but it's really a lemon, I would not recommend this product. Fisher & Paykel customer service is terrible, they showed no empathy and had no intention to put things right.  Show details

Poor quality, worse customer service – I bought this machine 8 months ago to replace an exactly same range hood which we bought on 2012, dead after only 4 and half years. A week ago, this machine stopped working, simply dead again. Called the customer service, took a week for a "technician" come to check. checking took 5 minutes, and kept asking me what's the problem ,then told me… Read more

need to wait 10 days to replace control panel, if it is motor, need to get approval before it can be even replaced.

This range hood does do the job when it's working. however, its quality is simply unreliable.

Does not work - 820m3 is not correct – Installed in a new house build, been very disappointed in how this range hood works (it doesn't). Extraction is poor, touch controls work when they feel like. The range hood can't extract steam/oil well and is all over the cupboards, I even had the installer come back to check how it's ducted and this thing is dismal. It works the same as a $250… Read more

range hood. The extraction is far less and doesn't even open the outdoor louvered vent outside where it's connected to.

Difficulty with lights – Initially very happy but have had to change the lights twice in 4 months since installation Seems to be a design fault as vapourised oil gets sucked into the space between the globe and body Very awkward to change globes as have to remove 12 screws and a plate to get at them  Show details

Excellent extraction, great lighting, run it on lev 1 power most of the time, so noise quite good – Had this extractor for c. 12 months, no problems and does what you'd hope. We have the unit venting into the ceiling then out a chimney. Positives: Low noise - on setting 1 and 2 - the noise is very reasonable (given we have open plan kitchen to living room). Great extraction – NEVER see smoke or haze in the kitchen Fantastic lights –… Read more

really illuminate the cooktop well, though if I was greedy I’d prefer 3 to the 2.

Negatives:

Noise - on the 3rd power setting it gets pretty loud, but we only run that rarely, and for short bursts (e.g. a steak cooking.)

The “Clean Filter” light seems to come on incessantly. Given you just push the button to turn it off, not sure it adds value. Seemed to turn on about a week after we had it installed, and now every c. 2 weeks. Not sure if that is correct or not. We wash the filters at the bottom reasonably often, but I’m not sure how often is often enough.

Instructions are pretty sparse, but that seems to becoming standard these days

Mounting the unit to the wall seems to be a little light-on in terms of the amount of fixing points required, but it hasn’t fallen off the wall just yet.

Overall no real problems with this unit

Happy with purchase – We replaced a 20 year old range hood with the F&P HC90DCXB1 after listening to all the hoods at Harvey Norman. We have found it to be reasonably quiet and easy to clean. After a year I am just now replacing a light bulb which requires you to remove a big plate, which is super annoying. Other than that, I would purchase this unit again and can't fault it really.

too noisy and took a month to replace the faulty command buttons – died within a week, the push buttons were faulty, the part was in back up order, took a full month for repairman to replace...extremely disappointed. bottom line: looks really cool but it's as noisy as a tractor...and pray it doesn't die on you as you would have to wait dearly for the part.

Very dissapointed - Looks great, sounds like a helicopter – This rangehood was part of my package. It was expensive but I liked the sleek look and my previous experience with F & P had been good - but this rangehood has been a noisy, useless lemon since day one. Very disappointed with the product and the customer service. Have attempted to resolve the issue for over twelve months and have been going… Read more

around in circles. Top price does not equate to top product !! Looks great Everything - poor extraction, noisy, condensation drips back into your food your cooking

Poor quality – This machine looks stunning, sucking well, but it comes with a very poor quality. It suddenly dead totally after using only 2 months and need to replace parts. And the worse thing is that it took 2 weeks to replace the broken part in ACT and the customer serivce is very inefficient. stunning look, relatively low noise, good on sucking Poor quality, poor warranty service