Reviewer Photos & Videos
Hood filter spring not satisfactory
i purchsed and paid for this range hood Febuary 2018 and had to wait for several months for it to arrive and onky installed it May 2018 after two weeks I removed the flters to wash by hand only to have the spring fastening clip break the appliance works ok other than the clips on the filters not being strong enough
- HC90DCXB1 (90 cm)
Installed in a newly built house 4.5 years ago. Used it when light cooking (no frying) inside the house with a open kitchen. Now the motor is failed. Pulled it down and it will be replaced with a new one of another brand.
Note: we would have replaced the motor but the cheapest we found was around $430 plus installation cost made this option too expensive.
Purchased in April 2016 for $817.00.
dont buy this rangehood
Bought this rangehood about 2.5 years ago for our kitchen reno. It decided to stop working last week. Tough time at the moment due to covid 19. No job and not able to go out to buy a replacement. What are we suppose to do? I am loosing faith on modern white good. We paid $1000 for this rangehood we should expect more life out of it.
Purchased in August 2017 at Goodguys for $1,000.00.
Range hood features OK Flue kit to eaves useless.
Pleased with the actual range hood features, fitting to an existing kitchen with architraves is difficult. Flue kit to eaves was expensive, $135 AUD, extendable ducting provided with this kit tended to unravel and most importantly there was no backdraft shutter provided, I will have to source one and go to the extra expense of having it fitted. At the moment the wind blows all the kitchen smells back into the house once the unit is switched off. I wouldn't recomend this product for retro fitting.
Purchased in May 2020 at Harvey Norman for $1,335.00.
Overall happy with every bit of it. No push button switches. All digital touch control panel. Timer for the fan is a bonus. Filters looks very durable. No issues yet.
Purchased in February 2020 at The Good Guys for $803.00.
Faulty poor design vents
Be warned don't buy this rangehood.
It has some bad design fault with the filter vents the clips spring broke the first time I took them out to be washed I then so gently hand rinsed only it was on pulling back the clip on reinstalling then one of the cilps broken Fisher and Paykel replaced it , then 3 months later it happened a second time I'm definitely not rough with these filters clearly there is a design fault here. Customer service informed me that if it was not found to be manufacturing fault they will not fix.. As if they are g...oing to omit to it being a design fault. To determine if is is a manufacturing fault I have to Pay $250 for a service call I'm so unhappy with this rangehood and I'm considering going to consumer affairs with my complaint.
Looks good, performs mediocre, has flaws.
We bought the HC90DCXB3 rangehood for its soft touch controls, without push buttons. We had bad experience with buttons prematurely failing on other rangehood models we've used previously.
It has a great modern look but that's where the good news end. When I say this Fisher & Paykel rangehood really sucks, I don't mean it in a complementary way.
On paper the features and specs look good but in practice, the extraction is not as powerful as its specifications suggest. At least is not as noisy as the cheapie rangehood it replaces. I wouldn't ca...
Do not buy this hood!!!
This hood has been dodgy from the start!! From the start the lights come on randomly and then don't go off and then sometimes don't switch on at all.
Currently they are on and we can't get them to switch off. Fisher and Paykel came 4 weeks ago and said it needs a new part. haven't hard anything since so called today to chase up and was told that the part is now in but they can't come and fix for another 3 weeks!! dreading our electricity bill!!
We've had the hood less than a year. Its really noisy too, I wouldn't recommend wasting your money. We are now considering just buying another brand and ditching Fisher and Paykel
Cook top and range hood required service
This company does not know what service is or even how to talk to clients! A small issue of a light in a range hood and it turned into two (2) months to get an appointment and even then it needed two people to put it in? They won’t talk to you , they send their call centre people out to get the frustration!
Installed in a new house build and fan motor died within 5 years. It includes an 'easy clean plate' which causes air extraction to be poor. The Fisher & Paykel Rangehood looks great but it's really a lemon, I would not recommend this product. Fisher & Paykel customer service is terrible, they showed no empathy and had no intention to put things right.
Poor quality, worse customer service
I bought this machine 8 months ago to replace an exactly same range hood which we bought on 2012, dead after only 4 and half years.
A week ago, this machine stopped working, simply dead again. Called the customer service, took a week for a "technician" come to check. checking took 5 minutes, and kept asking me what's the problem ,then told me need to wait 10 days to replace control panel, if it is motor, need to get approval before it can be even replaced.
This range hood does do the job when it's working. however, its quality is simply unreliable.
Does not work - 820m3 is not correct
Installed in a new house build, been very disappointed in how this range hood works (it doesn't). Extraction is poor, touch controls work when they feel like. The range hood can't extract steam/oil well and is all over the cupboards, I even had the installer come back to check how it's ducted and this thing is dismal. It works the same as a $250 range hood. The extraction is far less and doesn't even open the outdoor louvered vent outside where it's connected to.
Difficulty with lights
Initially very happy but have had to change the lights twice in 4 months since installation Seems to be a design fault as vapourised oil gets sucked into the space between the globe and body Very awkward to change globes as have to remove 12 screws and a plate to get at them
Excellent extraction, great lighting, run it on lev 1 power most of the time, so noise quite good
Had this extractor for c. 12 months, no problems and does what you'd hope.
We have the unit venting into the ceiling then out a chimney.
Low noise - on setting 1 and 2 - the noise is very reasonable (given we have open plan kitchen to living room).
Great extraction – NEVER see smoke or haze in the kitchen
Fantastic lights – really illuminate the cooktop well, though if I was greedy I’d prefer 3 to the 2.
Noise - on the 3rd power setting it gets pretty loud, but we only run that rarely, and for short bursts (e.g. ...
Happy with purchase
We replaced a 20 year old range hood with the F&P HC90DCXB1 after listening to all the hoods at Harvey Norman. We have found it to be reasonably quiet and easy to clean. After a year I am just now replacing a light bulb which requires you to remove a big plate, which is super annoying. Other than that, I would purchase this unit again and can't fault it really.
Questions & Answers
What is the warranty on this model
Standard warranty in Australia 2 years. Can purchase extra warranty. Not really worth paying for it. Nothing will happen. Monthly best to clean the filters in the dishwasher plus easy cleaning. Best to use Steel Kleen spray from Bunnings.
Purchased the product in 2011. Operated efficiently until recently and then the fan appeared to be labouring on first speed but would pick up on third speed. it has now stopped working on all the fan settings. The lights work. Thoroughly cleaned the fan and checked the circuit board for oil ingress. Used a circuit board cleaner to clean circuit board and all connectors. Not sure if the problem is the condenser or there is a fault in the motor wiring. Can the motor case be split open and internal connections checked for faulty joints?. The control panel on the front works on all settings except fan speed 3. The fan can be spun by hand easily. Any clues or hints. Thanks. Rolf
Can’t help with a direct answer to your exact question But let’s say I’ve found this product to be The worst I’ve ever used, mine can’t draw up steam efficiently fir example when boiling food in water no matter what speed l set it on. l ll lll or boost, condensation pours out of the vents all over my induction cooktop into my food as well I have to keep mopping up the water as I cook This is the worst product I have ever owned.
I managed to resolve the issue. 1 replaced the condenser/capacitor A$10. 2 Split open the motor after finding that the circuit was not complete. Identified the thermal fuse as being defective. Replaced the thermal fuse after removing the defective one and replacing with a new one A$3.50. 3 Cleaned the whole of the cabinet with methylated spirits to remove any grease. Lubricated the motor bearings. Cleaned the back of the control panel with methylated spirits. Fiddly and time consuming job but it was worth the effort as a new replacement one, current model, would have cost in the order of A$900. Still running like a dream two weeks after the work was complete. Cheers. Rolf
Rolf - would love to know how you did this and where you sourced the parts from - mine has the same issue
In Harvey Norman today I was told that the HC90DCXB3 was only newly released and yet many of the comments you have here are from 2014 & 2017
Is there a new release of this product?
Get an answer from our members and Fisher & Paykel representatives
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|Category||Range Hoods||Range Hoods||Range Hoods||Range Hoods|
|Air Extraction||Ducted and Recirculating||Ducted and Recirculating||Ducted and Recirculating||Ducted and Recirculating|
|Air Flow Rate||780m³/hr||780m³/hr||780m³/hr||1,200m³/hr|
|Maximum Noise Level||65 db||65 db||65 db||39 db|
|Features||Automatic On / Off, Dishwasher safe filters and LED Lights||Automatic On / Off, Dishwasher safe filters and LED Lights||Automatic On / Off, Dishwasher safe filters and LED Lights||Automatic On / Off, Dishwasher safe filters and LED Lights|
|Dimensions||1035 x 898 x 500 mm||1035 x 1198 x 500 mm||1035 x 598 x 500 mm||1035 x 898 x 500 mm|
|Number of Fan Speeds||4||4||4||4|
|Control Type||Touch Control||Touch Control||Touch Control||Touch Control|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
|Release date||May 2010||May 2010||May 2010||May 2010|
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