Fisher & Paykel Series 5 Top Loader Washing Machines

Ok so when washing if your doing let’s say rags the machine my not register that it has rags in it so it may fill up once again like a if you started a new load or it may try to push it out all to gether Show details

There's a Lot I Like – Update 2 yrs later. Still very happy with machine. Reading other reviews just wanted to say how important it is to read the guide thoroughly. If large items like jeans or sheets are wrapped around the agitator, blades will probably break and clothes damaged. This machine is made for items to be bunched up, not spread out. I love the handwash… Read more

and allergy cycles. And you can change the pre-set options. Take 15 mins to read the instructions. You can customise cycles; even turn the beeps off! And there are things you should and shouldn’t do, like not add bleach to the wash and not wrap sheets around the agitator; you can void the warranty if don’t follow instructions. The lid doesn’t lock while filling at start so you can add that forgotten item. And it cleans better than my old machine - put a couple of test items in. I leave the water level at auto and uses a lot less water than I would have selected, but I’m sure F&P know better than me how much water is needed. And it fills from the top, so no problems about getting clothes wet like so many machines that fill from the bottom. There’s only me and pets, so only need to use the machine once every 10 days or so, so saving energy. Note; there is no traditional lint collector; lint is “trapped” and sent down the drain; seems to work fine. But you can order one via F&P’s website, which I’ll be doing. Edit Dec 2024 - no complaints after more than a year - all good.

A smart decision – I chose Fisher & Paykel on a recommendation from a service agent. They are a very reliable unit with minimal moving parts, meaning all other parts are easily replaced and readily available locally! The 8.5kg is mid size but capable of most loads you'd need to do! Reliability, easy operation, quick servicability and a good looking machine! Fantastic choice! Show details

Prior to this machine we had a few Simpsons. After their performance deteriorated over the years we thought we would try something else due to the reputation of the brand. Gosh we didn't even get 5 years out of our machine. The exterior and tub are quality and show no signs of rust or wear, but the suspension kit failed. Ours started with a wash… Read more

every now and then rocking the machine until clothes unbalanced, to every wash having the same problem, only the rocking stopped and the machine would just at random times say it was unbalanced. The timer would throw itself out, back and forth. Then came weird knocking noises. The problem was, no clothes were even out of balance towards the end. We had to give up and hang our clothes saturated. Good thing though we had an extended warranty. I recommend everyone has an extended warranty for all these inferior machines now. Note - Product care through Harvey Norman will only give you up to your original cost to replace. We paid $997, They gave us $965 for an LG equivalent because the F&P was $1088. On top you have to return the product and not throw out or opt to fix the item yourself.

Do not buy! Awful washing machine. Puts fisher & paykel to shame. Nothing like the old machines I have had that were brilliant! Everything I read in the reviews and took into consideration, was correct. But you assume that you can't please everyone, so do not take the comments to heart. But it is all true! Initially I wash happy to ignore… Read more

the design faults as I had a new machine - old machine was 15 years old. But as time goes on, you realise it really is the worst washing machine ever! *spin cycle - having to put through a spin cycle 2-3 times (for eg. Just put through a small wash and on 2nd spin got approx another 200-250 ml of water spun from clothes). *automatic water level on filling - you have to check the water level after filling and before washing. Often have to top up water as automatic water fill is insufficient to move clothes around to wash. *washing with hot water - you can not add any more items once the wash cycle has started as the machine will not top up with hot or warm water - hard with a teenager. Despite all efforts, you often find additional items to add. *machine will empty the water randomly. Have not even really figured out why yet. Think one way is if you put machine on pause to soak or while you get other items to add, it just starts emptying the water. You have to turn it on and off a few times or unplug, for it to stop emptying. *pump loudness - the old machines had loud spin cycles, so I am used to noise at the end of the cycle. However, this is the pump that is very loud. So every time it empties water through the cycle, it is loud!

Constantly unbalanced even though it’s level. Doesn't do the full cycle. Bangs and shudders. Only 5 years old. A-lot of money to pay for an average washing machine. Rang Fisher and Paykel who were less than helpful. No longer under warranty and wanted to charge a lot, just to come out. I have bought Fisher and Paykel products for many… Read more

years, but i will never buy another one. Very disappointed in their response to my problem and charge if they were to come out. Only 5 years old and going to the tip. Don’t waste your money

Had issue with machine leaking. Known issue. F&P produced a new part which looked exactly the same as old one and did nothing. Still leaking plus lint and sludge continually left on my cloths even though I clean machine and lint filters regularly. Company did give us a store credit as machine was only purchased Dec 2024. Will never purchase a F&P machine again. Show details

More fool me for not reading the reviews - expected F&P to live up to their past standards. No, no, no, the machine after 4 years does not rinse or spin - just goes to unbalanced mode regardless of what amount or type of washing is in the machine, which seems to be a VERY common problem but not acknowledged by the company. I had a Maytag for 30… Read more

years- never a problem - this one - destined for the rubbish tip. I will NEVER buy a F&P product again and I advise people who are thinking of buying this product to not waste their money. By the time I have paid $300 call out fee, $190 diagnostic fee, parts and labour I will have buy a new BUT TOTALLY DIFFERENT BRAND machine. this machine is still on the market and, I am sure, is a lovely moneymaker for its manufacturer as it needs to be replaced often. The price of the unit does not reflect the quality of the unit - retail price it at $400 - $100 per year before it breaks down, that price would reflect the poor quality.

I purchased this machine, not realising that there was a plastic agitator in the bottom that did not attach itself to the bottom. WORST THING EVER!! My towels get chewed up and I have massive holes in them. I cannot put anything delicate in it, on the off chance that it will wreck my clothes. It has even put holes in my delicates bag, when I have… Read more

put it in hoping for the best. It works ok on my husbands clothes and heavy items but for towels, and tea towels, it just chews them up. Choose something different, I have gone through over $400 of beautiful towels.

Goes of balance at the 11 minute mark – Had this for 5 years and now ur goes of balance at the 11 minute mark . It works fine on the first load then off balance on the rest so I’m not happy. Fisher and paykel used to make good washing machines now they rubbish.

To bad so sad customer services – Customer Service & Care Factor I have not even received the items yet and I regret buying anything from them. I bought items from E&S and confirmed my delivery date (3 months in advance). I call them two weeks before the expected delivery date, and they require photos of my entranceway, which I provide within the hour, and then nothing for a… Read more

week and a half... I eventually called them, and they had completely forgotten and then gave me a new delivery date for a week's time, no earlier, despite my having booked in trades for the kitchen installation, and these are integrated items. They are politely saying too bad, so sad. Or, as the delivery manager said to me, "Would you like me to tell the delivery team you are now happy with the new delivery date in a week's time?"!!

Frustrating washing machine – This Smart 8.5 washing machine is absolutely disgusting it's balance is always out can't do any washing. Ready to smash it. Got this off Harvey Norman about 4 year's ago and it's the most frustrating washing machine ever.

Waste of money – Not happy with this machine, within 5 years, the agitator broke, suspension rods broke, constant error displays and loads are too long....Don't waste your money.

Do not buy Fisher and Paykel, what was once quality is now garbage – Previous F And P machine lasted 15 years and was excellent. Purchased the 10kg machine in the hope it would be heavy duty. 2 1/2 years in and the agitator is broken (this has been an issue for F and P for decades) and we can’t even run an empty load without the unbalanced alarm going off. The wash programs are a joke, in a 35 minute cycle 3-4… Read more

minutes are spent washing and the rest is messing around after emptying the soapy water. Our F and P cooktop has failed after 4 years and the oven lasted 10. Fisher and Paykel are knowingly churning out garbage and they don’t even care anymore. Never again.

Broke in 3 years – Worked well for 3 years. As soon as warranty expired the suspension rods have gone. Apparently this is a known problem with F&Ps top loaders and costs $350 to fix. I’m mift that I paid over $1000 and it’s broken in 3 years time. I contacted F&P and no response. Ironically, when it was delivered from Harvey Norman it had a cosmetic dint. The… Read more

delivery person said that they would replace it as the product was dinted in the box. I never heard back from Harvey Norman either.

Out of balance issue is annoying – I find that it works OK for ordinary clothing, but is frequently out of balance with sheets and blankets. The earlier F&P model I had never missed a beat. A particularly irritating aspect of its handling of being out of balance is that after one's repositioned everything, the machine takes a while (minutes) before trying again, so one can't tell whether the problem is solved. Show details

I have never hated anything I’ve bought as much as this machine – Honestly in my entire life I’ve never hated anything as much as I hate this washing machine. I am a single female household and it is the biggest piece of junk to do the small few loads I do a week. I have had it for about four years and it’s given me nothing but problems. The biggest issue is the constant failure to maintain the load distribution… Read more

and therefor becomes out of balance constantly during the rinse cycle. As a result I have had extraordinarily high water bills, higher power bills, and I’m constantly having to run up and down the stairs to adjust it up to 20 times to finish the 38 minute cycle. A bit after 12 months pieces of the white inside the drum snapped and had to be replaced around $150. Twice I’ve had it in for repairs at my expense. Cycle always takes 2-4x the time it should because of playing up. Also the sound it makes whenever it plays up sounds like birds, so I constantly feel haunted by the sound of birds thinking it’s the machine beeping at all hours of the day. I can’t wait for it to die. I will never buy anything from this brand again.

Not water efficient – F&P state the top loading 7 kg uses 86L of water per cycle. This is misleading. One would presume a regular cycle or an eco cycle. No they mean a wash cycle or a rinse cycle. The 7 kg uses 180 L of water per wash which is hugely excessive when you are on tank water. Show details

Had washing machine for 2 weeks and issues with water coming out from top and sides – Dissapointed with this washing machine. Only had it for 2 weeks when it leaks water from the front and sides. Fisher & Paykel not as good as they used to be. I should have purchased another brand. Show details