Worst customer service - don't buy from F & P
This machine is only four years old, it gets used maximum once a week. Cost $1K and the suspension rods are shot. It will take a month before this part is even available to fix it. I have read a number of reviews and spoken to two accredited service / repair businesses that say this is a really common issue with F + P machines and that they all seem to break within the first 2 – 4 years.
Now come to their customer service, I have been trying for two days to get through to someone to talk to, been in a cycle of being on hold for over an hour t...o be told I need to speak to customer relations, then go on hold again to be told it is a customer service issue. An automated voice says there is a wait of one hour and then asks to confirm your number for a call back, then either cuts you off before you can confirm or the call backs have come at 6pm or 7am, hours past the one hour wait time. The last customer service person told me the system was messy and far from ideal. Never a truer statement made. I would recommend not buying any Fisher and Paykel product, should anything go wrong, the customer service is shocking. I was a fan previously. But in the last four years I have had brand new dryer, now washer both need repairs and these ridiculous wait times to talk to anyone each time. Fisher and Paykel have gone downhill, don’t waste your money.
Dud washing machine is a major lemon
I purchased this machine last year after our very old Samsung finally bit the dust after many years of fantastic service - sadly it was too expensive to fix. I thought this machine would be equally good but sadly I am wrong! You can't do a hot wash - not ideal especially during a pandemic. If you pause to put a forgotten item in the machine restarts from the beginning of the cycle including with water. Even if it HOT is selected the machine puts in COLD water. The rinse is poor and clothes do not appear to be clean. The machine is hopeless at ...stain removal which I have NEVER had problems with previous washing machines. White stuff is not not white. I resorted to trying out different brand of washing detergent and there is no change. It is really, really loud as well. I'm also pretty sure that it has torn my sheets. And you definitely can't wash doonas. Waste of money.
- WashSmart WA8560G1 (8.5kg)
- Verified purchase
Stopped working after 2 years (Out of Balance issue)
We bought this machine in August 2018 to replace a Miele front loader that was getting too small (6kg) for a growing family. We are a family of three (2 adults and a child) so very light use. It was working great for about 2 years. Around the end of last year it started stopping half way through the cycle beeping "Out of Balance". Now it happens every single use and the machine can no longer complete its rinsing/spinning cycle. It is placed on an levelled tiled floor in a laundry (of a new modern home). I can't see how this could be an issue. I...t doesn't matter if it is a full load or half load. We always use "Auto"-adjusted water level. Only 2 years old and just run out of warranty. Very frustrating! Now I don't have a machine to do washing on the second week of school term! Our old machine was used for several years without any issue. Not a happy customer.
Worst washing machine of all time
I purchased this washing machine in 2017 and have had no end of problems. The hot water wash function has never worked - I've always had to add hot water manually if I want to do a hot wash. The rinse has always been inadequate, and detergent streaks are left on the clothes if I don't do a second rinse, which is a waste of water. I have filled the washing machine to capacity, and yet when I start the machine it will keep filling, then start to empty, only to re-fill again?? If the machine is paused, even just to lift the lid to add one more ...item, it re-starts the whole cycle all over again. If I select the lowest water level, it will still fill to the top, even if there are only a couple of small items in the bowl - this is not a smart washing machine. It's an idiot washing machine. Today it no longer drains, and I have checked all through the manual to find out how to trouble shoot, and there is nothing. What? Really F&P - you cannot tell us how to check hoses, or the filter. Well this washing machine is going to the tip tomorrow, even though its only 3 years old. I simply cannot be bothered with it anymore, and I will never ever buy Fisher and Paykel ever again. Total waste of money, and huge waste of water. My advice - do not buy Fisher and Paykel washing machines unless you have lots of money to pay for repairs, and can stand the cost of a new machine in under 5 years.
- WashSmart WA8560G1 (8.5kg)
- Verified purchase
Not Happy Fisher & Paykel
I had a Fisher & Paykel top loader for 14 years and loved it. When it eventually went to wherever old washing machines go, it was a no brainer. It had to be another Fisher & Paykel - bit expensive at $1,100 - but worth it because I had confidence in the brand.
How wrong I was. Right from the first load this was the noisiest washing machine I had ever heard. Chugging and clunking and banging it’s way through the entire cycle. I contacted Fisher & Paykel during COVID lockdown which wasn’t easy, but they gave me the number of a local technician t...o come out and check it. I was so shocked when he said this was the normal machine noise. I could not believe that something so noisy could pass manufacturers quality controls for use in a home. It can be heard over the top of the TV. On the plus side, the machine seems to wash as well as my previous one, and has the features I like to use. But the noise overshadows any of the positives.
Lint remaining on every wash
This was a very disappointing purchase. I read after buying it that you need to buy a separate lint filter. I haven't done that yet as I thought - why on Earth would you need to buy extra parts for a machine to work to a basic level of quality
MW513 Burning smell on spin cycle,
Updated. A F&P technician identified the cause as a cooked water pump, rather than a cracked motor housing. Plus identified that the machine was near 10 years old... Five star for the service tech.
Second F&P Top Loader, I've bought as the first lasted 4years. This one washed ok for five years and was reasonable value for money. Does not wash as well as a front loader. Clothes crinkled and needed ironing more too.
Reliability a problem. My second one failed with burning smell when on spin cycle 1 month ago. The plastic centre of the motor was...
So disappointed F&P
I have been a F&P fan for a long time. My freezer is 23years old, fridge 18years old and previous washing machine 16years (only got rid of it due to needing to replace the electrical panel for $300. It never missed a beat, even doing cloth nappies for 2 babies). It was a no brainer to select this machine. Unfortunately, this purchase has been a big mistake. It does not rinse properly leaving detergent on clothes. You can't add something without it going back to the start. I bought the larger capacity machine to wash doonas but it leaves l...int all over them. I do think it is an energy and water efficient top loader. After 2 years we replaced the solinoid, had water leaking, after 3 years I had to replace the agitator (something I never had to do in 16years with my old machine). Then the loud banging, machine jumping around started. We were constantly having to rebalance. This got worse until it would no longer spin and I was hanging very wet clothes on the line. After some research, we discovered we needed to replace the balancing rods. Just about to order some new ones and the machine now won't start. We have decided to purchase a different brand rather than throw more money at this machine. I'm so disappointed in this F&P product. I will definitely think twice before buying any more of their products in future.
A must Have
The timer means when I wake up my washing is ready to hang out, done to my commercial laundry standard, be it
Tradies gear, delicates or blankets.
No hand washing for me.
Purchased in December 2019.
Worst Washing Machine I Have Ever Owned
My machine is less than 2 years old and in the past 3 months I have had to have a service technician out 3 times. Not impressed at all. The technician guys are lovely but it is out of their control what can be done.
The reason I purchased a new machine was my older machine of 15 years was beyond repair.
I don't believe anyone who buys a new product should have to waste 15 hours waiting around for a repairer, who then has to order the part which takes forever to arrive to then wait for Fisher and Paykel to fit you in when it suits them. Then I...
Don’t expect to get a long time out of this washer. After 4 years the washer continually kept going out of balance, even with a very small load. 2 friends with the same machine also had the same issue.
Purchased in November 2016 for $899.00.
- WashSmart WA7060G2 (7kg)
- Verified purchase
My 3rd Fisher and Paykel in my life & won't be the last
Great machine, cannot fault. Love it. First machine lasted over 15 years then gave away as needed a bigger one, second was 9 years old and going strong, gave to my son as starting out in his first place. Newest one even better!
Love this washing machine
I had to replace my old F & P & ended up deciding on the 8kg smart drive model.
I love the low agitator, the water saving option, delayed timer, count down timer so you know exactly how much time is left on your load.
Clothes come out so clean & even less lint on them than I have ever had.
Takes up less floor space that my old model but with the same capacity.
Still trying to work out how to save my washing preferences but it is only early days but it is easy enough just to set them each time.
So much quieter than my last model..
I haven't h...
This is the terrible machine that I had.
Cannot do hot wash, every times you press the PAUSE Button it will start all over again, clothes smell washing powder really bad because when it does the rinse cycle it does not do a very good rinse.
FISHER & PAYKEL never good as it used to be. Before you decide to buy Fisher&Paykel washing machine you need to consider twice. There were people complain on FairGo TV show about Fisher&Paykel washing machine.
Not good can’t deal with it
Not buying another one of these “new” model Fisher and Paykel Washers, It locks during the rinse and the lid has rusted, why Fisher and Paykel? Why? 4.5 years with this machine that hardly works!
- WashSmart WA1068G1 (10kg)
- Verified purchase
I’ve had this machine for 3 months it’s doesn’t wash clothes properly and it’s regularly going out of balance when washing sheets I have to untwisted the sheets so it may spin properly
Fisher & Paykel WashSmart WA8560G1 8.5kg 4 year lifespan
Purchased the Fisher & Paykel WashSmart WA8560G1 8.5kg in September 2016, by 2019 the soft close mechanism has stopped working and by August 2020 the whole machine would not turn on, right in the middle of the pandemic when money is tight.
This machine was well looked after, having moved house once but aside from that it was never moved. Performance was reasonably good when working, I liked the soft close lid until it stopped soft closing. The timer is great and overall the usability is intuitive but I purchased new with the mindset that I wo...n’t have to worry about buying another washing machine for the next 8-10 years, was I naive or unrealistic? 4 years doesn’t seem like a very long time for a new machine to last. Fisher & Paykel offered to send a tech out if we cover the $130 call out fee but there’s no guarantee they’d be able to repair with good will as the warranty is only 2 years. I’d rather put the money towards a better brand. Overall I’m very unhappy with the lack of longevity of this machine, it’s the first machine I bought new and it has been out lasted by the 2 or 3 second hand machines I’ve owned prior.
- WashSmart WA8560G1 (8.5kg)
- Verified purchase
May have to rethink my loyalty to F&P products
Fisher & Paykel WA8560G1 8.5kg WashSmart Top Load Washing Machine.
I bought this to replace my faithful F&P Excellence GW612 model, which served me well for 14 years. Inflation-adjusted, my new machine is almost identical in price to my old one. I ensured that the new machine had at least the same capabilities as the old one. In particular, the auto-sensing of the load. No need to set the water level. F&P's cheaper QuickSmart range has fewer features and in my opinion is not worth considering. I can't speak for the FabricSmart range.
After on...e month, it seems to work fine. It is certainly quieter than my old machine for most of the cycle. But! But! The reason I give this fewer stars that I would normally is the almighty racket that the drain pump makes. WHOMP-a-da, WHOMP-a-da, WHOMP-a-da: for many minutes. It sounds like the Apocalypse has arrived. Is this normal? My old machine never made such a noise. Is it a fault? I have no idea. The F&P help line is out for the count (as of August 2020). I have just noticed that many other reviewers on this site are complaining about a massive deterioration in F&P's technical service and customer response over the past five years. I may have to rethink my loyalty to F&P.
Lint Over EVERYTHING
I used to always buy Fisher any Paykel washing machines, but changed to another brand a few years ago when I bought a front loader. When the front loader died this week, I decided to go back to a Fisher and Paykel top loader - quicker wash cycle, quiet run cycle and clothes come out much drier. Sorry, have to say that I am so disappointed with this machine. Every wash, every time, everything is covered in lint, takes me 20 minutes a night to brush the lint off my work clothes. I have had it for less than a week and if I could take it back I would.
Extremely unhappy with purchase - does not clean!!
Bought this about 3 months ago.
My previous smaller F&P machine of 15 years died - unfortunately.
And - unfortunately - we bought this new F&P machine - larger to cope with pillows etc. Clothes just do not come out clean!! I have to soak so stuff in a bucket - before I put in washing machine. Can't just leave clothes in a presoak in washing machine otherwise machine empties the water!!! I use Heavy every time - but that is only 2 minutes longer wash time than Regular.
The Auto fill stops at about 5 inches of water no matter how many items are in the washing machine so I have to choose the actual level each time. Can't seem to be able to spin some items without going through a whole wash cycle.
I am sooooo upset!!!
Questions & Answers
Where can I get the shock absorber rods for this model from and how much are they, my machine continuously goes off balance
Why does my 10kg fisher and paykal wash smart washing machine now always go off balance?
This washing machine doesn't clean 'dirty clothes', it just seems to spread the dirt onto other clothes. I have tried dual wash, soak etc etc. Also it is terrible washing sheets, it always leaves detergent residue behind, no matter what sort of detergent I am using . I have had this machine for a few years, I initially blamed my water(bore water) but since moving and using very clean rain water I still have the same problem. Am I using it wrong or do I have a lemon? I have had fisher paykel washing machines before and loved them but this one just doesn't clean, so disappointed!
|Category||Top Loading Washing Machines||Top Loading Washing Machines||Top Loading Washing Machines||Top Loading Washing Machines|
|Capacity||7 kg||10 kg||8.5 kg||8 kg|
|Household Size||2-3 people||5+ people||3-4 people||3-4 people|
|Features||Auto Balancing, Auto Dispense and Door/Lid Lock (Child-proof)||Auto Balancing, Auto Dispense and Door/Lid Lock (Child-proof)||Auto Balancing, Auto Dispense and Door/Lid Lock (Child-proof)||Auto Balancing, Auto Dispense and Door/Lid Lock (Child-proof)|
|Energy Rating||2 star(s)||4 star(s)||2.5 star(s)||4 star(s)|
|Water Rating||3.5 star(s)||3.5 star(s)||3.5 star(s)||4 star(s)|
|Drum Material||Stainless Steel||Stainless Steel||Stainless Steel||Stainless Steel|
|Colour / Finish||White||White||White||White|
|Dimensions||1075 x 600 x 600 mm||1060-1090 x 685 x 700 mm||1045-1075 x 600 x 600 mm||1075 x 600 x 600 mm|
|Max Spin Speed||1,000 rpm||1,100 rpm||1,000 rpm||1,100 rpm|
|Number of Spin Speeds||3||3||3|
|Number of Wash Cycles||6||6||6||12|
|Open Lid Height||1,380 mm||1,420 mm||1,350 mm||1,380 mm|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
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