FlightsMerchant

Review regarding Flights Merchant – What happened An issue buying goods or services online. Website address https://flightsmerchant.au/ Details of the item Flight Tickets Booked flights through price comparison app Jetcost, linked to flightsmerchant to complete payment for flight tickets payed the $2854.34 for the travel. Received reservation email. Sent further email to request… Read more

correction to details. Realised that was highly likely to have been a scam and contacted bank to have card details changed.

Do not provide any information or payments to this provider.

NEVER BUT FROM THIS COMPANY – Scam!!!Don’t buy from this company and don’t trust “[Name Removed]”, this guy is very rude and aggressive, lucky the money was reversed.

*****BEWARE***** – *****BEWARE***** Note to self; do your research before booking flights online. If only I did my research! Just appalling, deceitful, dishonest & unlawful company. How on earth can they still be conducting business?! *****DO NOT BOOK THROUGH THIS COMPANY*****

Fraudulent Site – Fraudulent Site. Do not make bookings through this site. If you have transferred money immediately contact your bank and also report the fraud to your local authorities.

Fraud – The website is an online shopping scam. I was sent to the site through the price comparison app Jetcost which I will never use again. I had no reason to believe my travel plans would not be available after booking and now I’m having to depute the transaction with my bank as no tickets were issued for the flights I paid for and no refund is being processed as this “flights Merchant” is a criminal front. Do not get ripped off.

DO NOT DEAL WITH FlightsMerchant – 28th november 2024 I´ve purchased a 700 dollars, international flight. Then I´ve received an email saying I´ll have to contact them which I did. In summary, The agent [Name Removed], told me that if I wanted that ticket, I will have to pay 1.700 dollars instead of 700 dollars !!!!!!. Then he said he found another possibility that was paying 1.200… Read more

US$, instead of 700. I told him I only want the ticket I´ve purchased at the price published. Then after making me hanging on the telephone many many minutes, and making me calling him from long distance calls, he finally abruptly ended the phone call. I now see all the comments here bellow and I am very concerned about the situation regarding this compagny. All the things that are told by others customers about the scare tactics this compagny is using like bullying, gaslighting, manipulation, followed by aggression or the silent treatment (WHILE ON THE PHONE!) are just the same nusty technics they have used in my case too ! I hope this company will change this way for a straight one. And I hope the supervisor will contact us to solve the issue they come up with, after they have my credit card already loaded !!

DO NOT DEAL WITH FlightsMerchant – Scam!! I don't know how this company has no been shut down. I spoke with "[Name Removed]". Their scare tactics include are bullying, gaslighting, manipulation just to name a few. Followed by aggression, the silent treatment (WHILE ON THE PHONE!) and some more gaslighting. *We were told we had to pay an extra $200 to secure seats and $170 to book… Read more

in for luggage. (We did booked in for carry on luggage). *Told we mustn't be very smart because we didn't know the terms and conditions of flying. *Told to calm down and have a glass of water. When I obviously got very agitated and said I did not want to wait 2-3 days for a resolution (the was was in 3 days) I was told by [Name Removed] "I am not God!"

Overall it was 3 phone calls and approx 2 hrs of back & forth. At one stage I was told someone from their customer service team would be in contact with me.. but not for at least another 3 hrs because they weren't at work. I asked if he could put what we have spoken about in an email, also confirming that customer service team would be in contact with me. He then flipped saying he wasn't authorised to send emails... BUT He sent the original email to contact him.

At one stage I told him I had to call him back. I googled the company and of course found so many negative reviews- with the same issue I was having! I called back and mentioned the reviews. I was told the bad reviews are customers who are just basically complaining because things didn't go their way.

I was lied to so many times and I pointed this out "[Name Removed]" was very aggressive or again would just go completely silent! I asked to speak to a supervisor. I was told I COULD NOT speak to him as he was a phone call. I told [Name Removed] I was happy to be on hold. [Name Removed] said he could not put me on hold because he was too busy!?

Eventually I was told the supervisor would call me back. I did not think I heard from them. "[Name Removed]" the supervisor called me back. He was pleasant. He issued a refund!

I think I was very lucky to have this outcome. My experience with the first caller was honestly disturbing. I hate to think of how many people they have scammed through this. Because I got a refund, I don't think I can report Flights Merchant to the ACCC (because my problem was resolved). But this company is horrible!

I would NOT recommend!!

FlightsMerchant SPAM be careful – SCAM, it is an extorsion extorsion, they ask extra money for luggage and they let you know that the tickets could be or not be available and you will know , it could be 24 hours before. Only after booking with them. We bought tickets from Australia to Italy, we needed to contact a lawyer and get involved the bank anti-fraud department. Do not buy ticket with them. Plus , of course, they never answer back to phone call or email.

Beware Flight Merchants!! – Avoid dealing with at all costs..bought ticket with no immediate confirmation like normal websites. Got call to say I needed to pay an extra $418 to receive eticket??? Why?? To cover baggage fare increase etc Was with Emirates that have allowed checked baggage?? My bad..hadnt read reviews all 1/5 and scam!! So gutted..had to buy another… Read more

ticketfrom reputable website to get home for xmas which like normal I received within a few minutes. Flight Merchants are a scam!!!

Scam company – Fake, scam. Be careful before you buy any airtickets. They are frauds. I bought tickets to India and paid $6700. They sent me a fake booking and I never got the tickets. They shamelessly called me to say my booking is in waiting and that I need to pay more money for confirmation. I was fortunate to get my money back from the bank after raising the dispute. Show details

No one book with this website – Very bad customer service talking to sam No one book with them they given you wrong price after you book with them they will tell you sold out and try to sell you more expensive tickets They do not send any e-tickets, only a booking confirmation. Their booking confirmation has no mention about reserved fair or baggage limits. Even their website… Read more

T&C does not mention anything about it. Here’s what I found:

1) The company does not have a physical office and operates virtually in Australia. 2) Their terms and conditions are governed by the laws of the United Kingdom. 3) They do not have an Australian Business Number (ABN). 3) The address provided is 30 N Gould St, Sheridan, Wyoming 82801, which is in the USA, not the UK. This raises questions about how their T&Cs are governed by UK law if their business address is in the USA.

Please be vigilant when dealing with this company. I acted fast to dispute the transaction with the bank.

Beware - Scam alert au.flighmerchants.com – This company, https://au.flightsmerchant.com/, is a scam. After booking with them, they will contact you and claim that certain services, such as check in language, are not included in your ticket because it is a "reserved fare". The representative will inform you that only hand luggage is included, and that you must pay extra for checked baggage… Read more

to them or at airport. I have verified with the airline, and even with their value ticket, 35kg of checked baggage is included. However, the representative from this company stated that their terms and conditions differ from the airline's and that they operate according to their own rules. They do not send any e-tickets, only a booking confirmation. Their booking confirmation has no mention about reserved fair or baggage limits. Even their website T&C does not mention anything about it.

Here’s what I found:

1) The company does not have a physical office and operates virtually in Australia. 2) Their terms and conditions are governed by the laws of the United Kingdom. 3) They do not have an Australian Business Number (ABN). 3) The address provided is 30 N Gould St, Sheridan, Wyoming 82801, which is in the USA, not the UK. This raises questions about how their T&Cs are governed by UK law if their business address is in the USA.

Please be vigilant when dealing with this company. I acted fast to dispute the transaction with the bank.