Foxtel iQ3

cancelling foxtel through telstra is a nightmare – If you have foxtel through your telstra account and you decide to cancel it be prepared for incompetence. I had IQ3 was told to take it to a telstra shop and did so. Telstra shop wont accept it saying you have to wait up to a week to get instructions. If you have IQ3 directly through foxtel you can dispose of the unit - they don't want it back. I… Read more

spent 4 hours on foxtel's chatline (and yes I now have 25 pages of the entire chat in a word document). Went through several foxtel people. Someone finally said I could dispose of the IQ3 unit - after FOUR HOURS of "discussion". Half of them simply don't know what they are doing. If they don't pro rata the monthly charge and charge a full month on the next bill they are going to Court. They are unfailingly incompetent. Never again. Give foxtel a big miss folks.

Better then IQ2 – After reading the reviews for the IQ3 box I was expecting the worst. I was pleasantly surprised when the box was delivered in 3 days. Plugging in and setting it up was just as surprising. 4 screens that just needed confirmation and everything was setup and working. I noticed what a lot of ppl have mentioned about the remote. The connection seems… Read more

to drop between the box and the remote and then when it comes back on the system seems to catch up and then freeze the box. Since I previously used a universal remote with my IQ2, I just set up the new box with that remote and the problem disappeared completely. I have been using it for a week with no further issue. The ability to track certain programs or football teams with the new series link is a pretty good enhancement as well.

Maybe I got a good one – Recently ditched the dish, so I don't have one of these anymore. I've heard a hundred horror stories about these, but I had mine for a couple of years and it was reliable in its viewing and recording. That said, On-Demand functionality was weak, and we went through a couple of remotes before I programmed it into my Harmony 650 and never looked… Read more

back.

I don't know, maybe I got a good one. Sounds like Foxtel should unpack my unit and put it in a museum when the carton arrives at their returns dept.

On The Whole Pretty Happy – The wait time’s for service could definitely improve, constantly 15-30min which is not good enough but far from the worst. Some of the changes in the recent upgrade make things more difficult like series linking. Voice recognition on call centres drives me nuts!!! Other than that the iQ3 is the best, most resilient, great features and memory, Foxtel box in my 25 years of Austar and Foxtel patronage, it has been a rocky road though LOL. Show details

Rubbish – Playback errors F1079 and F1075. Cannot stream for more than 20 min before having to restart. Same advice each time I call even though I ask support to refer to history. Finally new box coming. Iq5 last resort before I disconnect Foxtel. Top dollar for substandard service. Show details

HELP - Hours spent resetting & talking to tech support is wearing my husband out!! – The info submitted by me is factual & objective - the unit is totally unreliable. Having read the above reviews I find that we are not alone with the reset & tech support. In April 22 we were given a "replacement iq3 satellite box"as the old one had given up the ghost after 6 years. Maybe we were sent a 'refurbished' one as we didn't want to… Read more

upgrade at that time. Since then we have had issues the same as previous posts. My 77yo husband has spent hours and hours talking to tech support, going through the same spiel over and over with no resolution. He is not a well man and the strain is starting to tell on him. I saw a post saying there had been a resolution after reporting them to the ombudsman and wondering if we should do that as well.

Too many "reset" issues – Contacted Foxtel on 6 occasions now, they still have not rectified the ongoing " resetting" issues that the box seems to go through virtually every afternoon/evening. There's no problem with morning start- up, just the evening. Getting sick n tired of paying good money for crap quality. I've heard ( and only going on these heresays) that foxtel… Read more

call centre and tech support is based in the Philippines. FOR THE RECORD: I AM NOT RACIST! This would be typical, considering they not assisting with the ongoing foxtel issues. Think again, if you want foxtel- because any faults, several months down track you'll still be sorting them out and still paying top dollar.

Great service excellent shows can’t live without it I always subscribe to Foxtel – Great service thank you Foxtel great movies keep up the good work Show details

Foxtel iQ3 box – Had the iQ3 for 8 years now, on my third remote but the box has been going strong with the odd pull the plug reset maybe twice a year, not a biggy most computers need a good reboot ............... Had the dish realigned once after a hail storm but to date Foxtel have been pretty good. Show details

Do Not…For The Sake Of Your Own Sanity…Get This Box – My partner received an email offering a free upgrade to the IQ3. Thinking that this was a good thing we said, sure! Thank my lucky stars I had the old IQ2 as within 3 MINUTES of turning this IQ3 on, it had randomly turned itself off, the delay on the remote was ridiculous and the navigation of foxtel itself was horrible. Really looks like they are… Read more

trying to make it look like Netflix and failed miserably. The best thing about this unit was the HDMI lead and the 2 AA batteries that came with it.

Piece of junk – Spent a lot of time on the phone rebooting, unplugging, reconnecting etc and still does not work. Foxtel are sending another IQ3 box. I had IQ2 and never had a problem.

Iq3 is a Piece of rubbish – The iq3 is a piece of junk..and that's putting it mildly. It doesn't stream, and on the rare occassion that it does, it streams for 10s before buffering for over a minute, and this is with high speed NBN internet. All other devices like my PS4 or the TV have no issues streaming HD video using the same connection. There's also a huge lag between… Read more

pressing the button and something actually happening, and even changing channels is a chore because it keeps skipping channels or gives an error saying channel is not available.

Foxtel customer support is rubbish, after holding for 30 minutes and speaking to them for 30 minutes, all they do is reset the junk iq3, and it does nothing.

Will be canceling my foxtel subscription ASAP, can't deal with this frustration anymore.

Absolutely useless product – I received an iq3 as a replacement for a iq2 that died, they only supplied this after much arguing about how I'm not interested in an iq5 (Internet only box) or an iq4 which requires a satellite dish. The iq3 crashes regularly and requires a soft reset. When it goes in to standby again a soft reset is needed and then re-pair the remote. Have ordered a second had iq2 and hope it'll work Show details

Absolutely Unreliable Unit – When our IQ2 box gave problems after after several years in use, we were offered IQ3 as replacement by Foxtel as IQ2 was no longer offered. Our initial thought was it would be a better and a more reliable product than IQ2. On the contrary, it was a huge disappointment and frustration. From day one, it was dropping out, screen was freezing, picture… Read more

coming out without any voice etc. which we never experienced with IQ2 box. After spending a few hours on phone, we received another IQ3 box which was even worse. Don’t they know how bad is IQ3? Is not Foxtel ashamed of offering such a lousy product to their loyal customers like me? I really don’t have answers for such questions. But one thing is certain - no wonder Foxtel is loosing its customers thick and fast. It’s a sad state of affairs.

Terrible! – Problem: couldn't stream or download programs. Recording sketchy. After numerous chats, calls, reboots and Foxtel "tech" staff requesting I go through the same troubleshooting time and time again with the same result, after 2 months I contacted the Telecommunications Ombusdman and lodged a formal complaint. Only then did I get the matter… Read more

escalated! Even then the tech person wanted me to do more troubleshooting which I flatly refused. Finally, 3 months later my useless IQ3 was replaced with an IQ4. Bad service, bad product and they treat customers like rubbish.

Reboot iq3 every day – Pld iq2 giving problems. No signal on free to air at times then ok. Mixed quality on Foxtel channels from good to pixillayion. Convinced myself and Foxtel iq2 was problem. Got new iq3 in 3 days. Now have to reboot every morning. Surprisingly can turn off 5 minutes and no problem. Foxtel have no idea how to fix. This morning remote would not… Read more

connect with iq3 so batteries in and out and it worked. Haven't tried record. Looks like 4 minute reboot every morning. Foxtel people in CHAT are not technical people but can only go to troubleshooting manuals. Tried them 3 times. Last time 45 mins so they kept asking to verify myself which seemed like delaying tactic as the person simply didn't know how to help. Don't know where to go now.

Rubbish – Foxtel iQ3 box and user interface is complete rubbish. Take it straight to the tip. There is a massive lag between pressing a button on the remote and the click registering on the actual user interface (which is shockingly bad also). The first iQ3 box I received couldn't even complete the core function which was to pause live TV, so Foxtel sent… Read more

out a new one. I assumed this new one would have a better working remote as well. WRONG. It's just as laggy as the first one. It's a real stinker. The software is riddled with bugs. Any software engineer who worked on this would be embarrassed and humiliated at the junk they turned out. For those who have seen Silicon Valley, I think this is their version of "the box". "Just build it! We just need you to build a box!" That's all this is. A shiny black box. 0/5. Does not recommend. Foxtel, you must be losing customers by the bucketload with this piece of junk.

Piece of Junk – This box is a boat anchor.Im a technical director for Tv so know my way around equipment. hasn't worked properly since the day it was installed ! Home button doesn't work so it just stays on the channel that was last selected . it takes me an hour every night to reset the damn thing and troubleshoot this piece of junk just to get it working .… Read more

totally over it I'm going to return and cancel my subscription .Satellite is crap I had cabled at my last house only 2 streets away never had a problem

Not happy at all – We just got our IQ3 box, I’ve never been so frustrated and confused in my life! Not user friendly and so much more complicated that the original box. Why would they design something like this!!! I don’t think I want this box at all. Show details

Terrible – Remote control really difficult and not use friendly. Also font size on screen for programs really small and difficult to read. Bring back iq2 and the ok’d screen format please.  Show details

Hopeless! – Who is the idiot who thought IQ3 was an improvement on IQ2? My old IQ2 worked perfectly - until it gave up the ghost. Now I am stuck with the horrible IQ3. Frustrating beyond belief!  Show details

Rubbish – I'm pretty sure that i should not have to continuously unplug my device from the wall and wait until it can be reconnected . Contacting help is a waste of time . I did not want IQ 3 but had to have it as IQ 2 was phased out. Pathetic!

Terrible user experience – Had to change over boxes as the first one froze constantly. The 2nd box is better but still has issues. Content is also lacking. Nor sure why I stay with Foxtel. I must have too much money! Show details

Bad.....just bad – Not satisfied, not reliable, a beyond frustrating experience just to find something on this confusing and annoying interface. Constant drop puts, i want my IQ2 back ASAP or i will probably cancel my subscription rather than pay for this dud. Show details

IQ3 is absolute rubbish - takes over an hour to get sense from Foxtel – I am now on my 3rd IQ3. This time it displays program menu information on screen without pressing buttons on remote - even removed batteries and it continues to display program information on screen. I RESET the IQ3 THREE times without success. Then I try to get a replacement IQ3 by phoning Foxtel which puts you though sending signals remotely… Read more

which doesn't fix it. Then it sends a RESET remotely which doesn't fix it. Eventually get to speak to a female with a Philipino accent. I demand a replacement or ask to cancel contract. She obviously is working off a sheet of questions to ask the customer which I start to go through with her bit it is EXACTLY what I have already done. I tell her to either send me a replacement IQ3 or transfer me to accounts so I can cancel the contract. She doesn't want to cancel but wants me to do more things. I hang up. I then contact Foxtel and do an ONLINE chat with technical advice. I have been on this for over an hours and still getting no satisfaction. It is plainly obvious that Foxtel does NOT value their customers time and will go to any lengths to not replace faulty equipment. The 'technician' states 'At the moment, the box is still not deemed faulty unless we finish the troubleshooting steps.' After 90 minutes still cannot get satisfaction - all Foxtel wants to tell me is "Unfortunately, we are not able to handle this type of enquiry via messaging." I am TOTALLY OVER IT and want to cancel.

Big step backwards – Out existing iQ2 box died during the pandemic, and it is seemingly impossible to contact Foxtel to order a replacement. Essentially we were pushed into ordering (at our cost) an iQ3 box, and what a mistake. To be quite frank, the broken iQ2 box worked better even with no ability to record and the channels being messed up. The iQ3 box seemed to… Read more

work well for about 24 hours after powering up, but then hit a performance wall and the lag at pressing buttons became apparent. You press the home button and it’s literally 5-15 seconds before the main screen pops up. During this time you cannot do anything at all. Kind of feels like 1990s technology trying to look good but missing on fundamental user experience points.

The main menu layout is trying (unsuccessfully) to be Netflix-like. Lag and poor categorisation makes it seem like a poor imitation of working media platforms such as Netflix and Apple TV.

Image quality is not good, even for so called HD channels. Streaming quality at best setting is almost 720p, even when streaming via 100M cable with no drops (Telstra cable). Cheapskates at Telstra encode the video at low bitrates to reduce their bandwidth costs, while charging an arm and a leg for the box and service.

Overall I am really wondering why I pay so much for such a sub par product in Foxtel, but back to the iQ3 box: avoid it at all costs. It is an awful product even after many years of Foxtel trying to fix it up after the rushed initial release. Laggy, poor image quality, overpriced in combination with Foxtel pricing.

Suggestion for Foxtel: roll out another release which automatically forces a reboot every night. Saves me having to manually do this by holding down the button on the box.

Colours all wrong! – I was “given” an IQ3, after my IQ2 stopped working. The IQ2 not working was better than this thing. I have to reboot the IQ3 everyday, as the picture colours go super bold. People on the screen look like they should be on Geordie Shore. Waiting 5-10 mins every time you went to watch a show is obviously a special feature from FOXTEL.. surprised I don’t get charged extra. Show details

IQ3 is Not Fit for Service – Again today I have had to speak to Foxtel “Support” (ha ha ha !) about, no sound on start up, image freeze, poor recording through my IQ3 box. As usual I am advised to reboot and check. Not good enough Foxtel.

Never works properly and Foxtel don’t care – This IQ3 is a joke. Remote control stops working. After over a year of arguments Foxtel replaced remote and box. No improvement. I hate Foxtel but stay with them because my wife wants the sports channels. Otherwise I would cancel very happily.

Iq3 Joke – Honestly- I have been with Foxtel for Years and like a sucker I keep paying - only because I like a Very small group of programs - iq 3 dont get me started what a joke - for a company that charges so much you should be ashamed of your service FOXTEL you are a Joke. Show details

What is this – Upgraded this morning have no Idea what happened using my original remote just like no upgrade the remote I paid $30 for does not work not impressed at all no Netflix either all the hype over this is a Joke

Absolute rubbish – IQ3 is the worst. Doesnt record properly, the box freezes, the box doesnt keep up with the remote, what a rip off. My old box was 100 times more reliable Show details