No good for me
Had to upgrade to this box when our old box all of a sudden stopped working, we got this box for free - as we should’ve. But has only been a headache since. Living in the country we don’t get much internet and everything on the new iq3 needs internet. E.g box office - use to just buy a movie and could then watch it. Now you have to still buy that movie - download it and then need internet to run it. I wish we could of just stuck to the old format!
Purchased in September 2019.
Constant errors and has to be reset all the time
Good for downloading, but hopeless at recording. Always having to reset the unit. Very disappointing to find all your favorite shows have failed to record after being away for a week. Have contacted Foxtel, not interested. Just advise you to reset it, but problem returns straight away. Great deals for new customers, but don't care about long term loyal customers.
Purchased in March 2018.
We have two units at our home and both are really glitchy
We have had two IQ3 units installed at our home several years now and they both perform really badly on multiple fronts. The major issue is the EXTREMELY slow responsiveness on every level, from navigation to signal response. Even after repairing the signal from remote to box is really inconsistent. Its impossible to believe Foxtel released these units to the public...
Just Plain Bad - From User Interface to WiFi Interface
Just about all the problems with this excuse for a TV Product has already been said - it is wholly useless and has easily the most crude and hard to use interface and worse still mine refuses to connect to WiFi at all so many of the features that I am being charged for can't be used. If it wasn't for the sport I would have ditched this piece of something long ago.
It is fascinating to learn that foxtel is now going to stream "NEXTFLIX" with a single button - ho ho - anyone that knows foxtel knows that this it not true. You might be able to bring up Netflix with a single button but just try logging onto any 3rd party application using their clunky interface - good luck
Purchased in July 2015 for $125.00.
The most awfully designed user interface I've seen!
Please fix the following software bugs that make me have to press 20-30 times to get to one show:
1. You need to side scroll through pictures to get to the series you want, and the pictures keep changing, and the order keeps changing too as it's sorted by "most recent first".
2. Font sizes are all over the place. Who designed this?
3. You can't scroll from the top of any list to the bottom item by pressing up, you need to scroll all of the way to the bottom.
4. The series listing is sorted by "latest first". Why on earth would you want that so...
Purchased in December 2018.
I loved IQ2, we had it for over 2 years and never had a problem...till we got IQ3. This product is unacceptable and poor quality. It has to be reset at least weekly, it constantly keep disconnecting from internet (all the other devices are connected and working) or Foxtel and fails to record or download. It is absolutely frustrating. I really hope IQ4 will be better.
Purchased in July 2017 for $2,500.00.
- Verified purchase
Built cheap and made to break
Fair dinkum, I have never seen such a atrocious horrendous and dangerous set top box in all my life. Forget the term lemon. This is beyond a lemon. Who was the genius that designed the box to vibrate making the sd fall out of it's slot all the time?
Clearly no one tested this box. Don't get me started on the horrific menus, I liked the iq2 menus but had to get a iq3 because my iq2 broke. I really miss the simplicity of the iq2 box. I want to watch tv, not navigate through thirty menus to get where I want to
The remote is another gem. It has ...a minimum 1 second delay every time you press a button on the remote for the box to recognize your action. RIP my old iq2 box. I will forever miss you. Now I'm stuck with with the iq3. Everyone, if your iq2 is working, don't change, you will regret for the rest of your life.
Purchased in May 2019.
New IQ3 set top box no where as good as the old one - terrible customer service
Firstly I must say that I HATE phoning FOXTEL customer support. It's always a Philipino and they do not listen to you. My IQ3 set top box recently died. There were NO lights on the box, I disconnected the power supply for at least 2 minutes, reconnected to a different power point and still no light and no signal to the TV.
I phoned customer support and started by saying the there were NO LIGHTS and that I had disconnected the power supply for a time etc etc. What did the person say to me? Are there any lights? Please disconnect from the power p...
Purchased in June 2019.
Absolutely Appalling Service. Actually NO Service Whatsoever
The box keeps erasing recorded shows. A technician informed me many of the IQ3 boxes are faulty and need to be replaced with IQ4. Can only speak to an overseas call centre who always say they will get back to you within 24 hours but never do. I’m still waiting many weeks later! If you ask to speak to a supervisor, they just hang up on you because they don’t want any complaints about them. After ringing numerous times, I sent an email, but of course received no reply. Presumably it’s illegal to refuse to fix faulty products, but Foxtel don’t seem to care.
Purchased in March 2018.
Modesty prevents profanity - F@#$'n trash!
We were persuaded to upgrade to IQ3 from IQ2. We get Foxtel through Telstra - big mistake! - so you can just see we're going to get reamed by both "reputable" service providers. Where do I start? It's the second IQ3 box - none have the ability to retain the internet connection despite every device in our household operating just fine, and if you get connected, the download times can vary from reasonable to getting ready to see your unborn grandchildren getting ready for marriage! Seriously, they charge hard for these devices which are not fit for purpose. You've been warned!
Purchased in September 2018.
Foxtel iq3 is Crap
I wish we still had our old foxtel box. The new iq3 is absolute rubbish. We have nothing but problems weith it since the day we got it. It randomly turns itself off and then we have to spend excessive time waiting for the phillipino customer support. When we finally get to talk to somebody we are taken through a long process of check this check that until they finally do a reboot. We have had enough! Shame Foxtel Shame
Foxtel iQ3 - what a nightmare!
The Bluetooth option is abysmal. It rarely pairs, and when successful takes so long so carry out the potion you’ve selected that you need to start back at the main screen as the programme freezes.
Repeat after repeat after repeat. I feel like I’ve had the same programme option on Foxtel for the last 5 years.
Even the movie channels offer little variety and repeat for months on end.
Terrible compared to IQ2
If i had of known the IQ3 was going to be so bad and riddled with operating faults there is no way i would have upgraded and i use the term upgraded very very loosely. Would not record full programs as scheduled in the library, Click on a program to delete and another program title will pop up to be deleted. Screen blacks out at will. Bluetooth remote lags anything up to 5 seconds after a command prompt ( Foxtel tell you this is within its parameters of being in serviceable condition ). Think about typing a text on your phone and waiting 5 seco...nds a letter to appear. If you ring Foxtel with issues like these like i did i got told these are not a common occurrence however there own community forums and reviews on here suggest otherwise. I was a very happy IQ2 customer but a very disappointed IQ3 customer. And yes my IQ3 box is a new model with the latest version. Oh and if upgrading ( there is that very very loose term again ) be sure to keep your old IQ2 remote to operate the IQ3 box.
I gave this 1 star = terrible, not because it is terrible but that is the lowest rating I can give.
This has to be the worst system ever in the history of man. The response time between remote and fox box is, at best, slow. I have to reset the system at least once a week, something I never had had to do with my previous boxes. And it has a mind of its own. Today I picked up my tv remote (not linked in any way with the fox remote) and the tv guide came up on the screen. When I fast forward a recorded programme it is a toss up as to whether, when I press play, the fast forward ceases. One time the fast forward went through to the end of t...he programme before I could stop it, no matter how much I pushed the play button and every other button. Some programmes, whilst series linked, will only link for a few episodes and I will find I have missed one or more eps because the link "dropped out". Tonight I wasn't able to use the programme menu because it had frozen. There was no action that worked so a reboot was done. A couple of hours later the programme I was watching froze. Nothing I could do would make the programme resume. Suddenly, the box itself decided it was necessary for a reboot. Previous boxes occasionally had problems, but this one works like it was created by a 1 year old. One point in its favour is that I can record 3 programmes at once and watch a fourth, but regarding programming conflicts, I was able to sort it out. If I knew this box was so bad I would have gone to Netflix, but I am in now and stuck with it. I would consider upgrading to the IQ4, but I think the only benefit would be in the picture quality, something I wouldn't get unless I upgraded my tv. I doubt Foxtel have any interest in fixing the massive flaws in the IQ3 because when I have called them regarding my problems, they have basically claimed it was my fault. If you are considering upgrading to the IQ3 don't. Save yourself the stress and read a good book.
A clunky piece of rubbish!
I had the IQ2 when, sadly, the remote "died" so paid $150 to upgrade? to the IQ3, which included a new remote. Wish I hadn't because IQ2 is much better. IQ3 is just plain clunky and slow, recordings don't always work, the Library (previously known as Planner - what was wrong with that?) is cumbersome. Foxtel : please fix the problems listed on this review page asap, at no cost to your customers.
- Verified purchase
Overcharging by Foxtel do not pay more than $89/month
I was with Foxtel for 18 years, I was paying $139/month, I threatened to leave, they offered same supply for $119, said I would consider, decided to cancel month later they reduced fee by another $20 to $89/month. Still cancelled and walked away. Extremely happy with Netflix at $14 per month
Poor technology with terrible support
I had the misfortune to take up Foxtel’s offering IQ3 - there were a number of significant issues:
1) the free to air channels reception was poor at best with many missing channels
2) the usability & speed of the remote was terrible - this product should never be allowed on the market
3) the arrogance & rudeness of the Foxtel staff is outstanding- they must do courses on how to be provide poor service.
4) the voice recognition phone system used by Foxtel just does not work right.
Overall Foxtel are just atrocious!
I’m now with Fetch TV & very happy.
Rubbish & terrible service
We already had an IQ3 that connected to a Telstra modem intermittently, so after too many attempts at trying to convey my problem to Foxtel, they said it was faulty so got another IQ3 - exactly the same problem, they insisted it was our modem, yet iPad, computer and tv all connect to the modem. Very frustrating trying to communicate with Foxtel, I rang to tell them I am cancelling, their answer was “so you’d like to upgrade” I felt I was talking in Pig Latin as they either don’t understand me or don’t listen. My solution is cancelling and not having to waste endless hours getting nowhere.
The box itself works fine but a few issues with the total system. Mainly navigating around with the remote is a pain. Such as when you select a show you want to check out, then decide no and try to go back to the channel menu, it flicks you back to the start of the menu rather than picking up where you left off - and it is a long menu. Also doesn't seem to know/adjust record time when programs run late, so often you get half of your recording being the show that ran late. Other issues are with Foxtel's package/price structuring rather than the IQ3 box.
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