I'm pretty sure that i should not have to continuously unplug my device from the wall and wait until it can be reconnected . Contacting help is a waste of time . I did not want IQ 3 but had to have it as IQ 2 was phased out. Pathetic!
Terrible user experience
Had to change over boxes as the first one froze constantly. The 2nd box is better but still has issues. Content is also lacking. Nor sure why I stay with Foxtel. I must have too much money!
Purchased in April 2020.
Foxtel poor quality & poor customer service
Foxtel iq3. Freezes constantly. Remote only works half the time. Now the box has deleted my entire recorded library including all unwatched and "kept" shows. Unfortunately we are in a bad internet area on the outskirts of Brisbane so streaming is frustrating which is why I have kept Foxtel and our dish. Just as many adverts as free to air TV so not good value.
Purchased in December 2015.
Is there a 0 star option?
Is there a 0 star option, took forever to finally get connected,Getting the screen freeze and flickering ,Can't seem to pause or record ,I want the iq2 back! So many bad stories on this product grrr
Purchased in February 2021 for $99.00.
Not satisfied, not reliable, a beyond frustrating experience just to find something on this confusing and annoying interface. Constant drop puts, i want my IQ2 back ASAP or i will probably cancel my subscription rather than pay for this dud.
Purchased in November 2020.
Maybe I got a good one.
Recently ditched the dish, so I don't have one of these anymore.
I've heard a hundred horror stories about these, but I had mine for a couple of years and it was reliable in its viewing and recording. That said, On-Demand functionality was weak, and we went through a couple of remotes before I programmed it into my Harmony 650 and never looked back.
I don't know, maybe I got a good one. Sounds like Foxtel should unpack my unit and put it in a museum when the carton arrives at their returns dept.
Purchased in January 2018.
IQ3 is absolute rubbish - takes over an hour to get sense from Foxtel
I am now on my 3rd IQ3. This time it displays program menu information on screen without pressing buttons on remote - even removed batteries and it continues to display program information on screen. I RESET the IQ3 THREE times without success.
Then I try to get a replacement IQ3 by phoning Foxtel which puts you though sending signals remotely which doesn't fix it. Then it sends a RESET remotely which doesn't fix it. Eventually get to speak to a female with a Philipino accent. I demand a replacement or ask to cancel contract. She obviously is w...
Purchased in April 2020.
Foxtel have gone downhill so fast, have been with them for 18 years when it was Austar, good then but decline to rubbish content repeat after repeat year in year out, and the adds takes hours to watch a 1 hour show, sub titles are useless when they work and not on all channels, no new listings or very few, they keep taking channels from you, without notice, BBC FIRST is an example, then if you want it you have to pay more money for upgraded package, service is non existent, a joke, we are cancelling ours and going to streaming Netflix, saving $85 a month.
Purchased in October 2003 for $25,000.00.
Big step backwards
Out existing iQ2 box died during the pandemic, and it is seemingly impossible to contact Foxtel to order a replacement. Essentially we were pushed into ordering (at our cost) an iQ3 box, and what a mistake. To be quite frank, the broken iQ2 box worked better even with no ability to record and the channels being messed up.
The iQ3 box seemed to work well for about 24 hours after powering up, but then hit a performance wall and the lag at pressing buttons became apparent. You press the home button and it’s literally 5-15 seconds before the mai...n screen pops up. During this time you cannot do anything at all. Kind of feels like 1990s technology trying to look good but missing on fundamental user experience points. The main menu layout is trying (unsuccessfully) to be Netflix-like. Lag and poor categorisation makes it seem like a poor imitation of working media platforms such as Netflix and Apple TV. Image quality is not good, even for so called HD channels. Streaming quality at best setting is almost 720p, even when streaming via 100M cable with no drops (Telstra cable). Cheapskates at Telstra encode the video at low bitrates to reduce their bandwidth costs, while charging an arm and a leg for the box and service. Overall I am really wondering why I pay so much for such a sub par product in Foxtel, but back to the iQ3 box: avoid it at all costs. It is an awful product even after many years of Foxtel trying to fix it up after the rushed initial release. Laggy, poor image quality, overpriced in combination with Foxtel pricing. Suggestion for Foxtel: roll out another release which automatically forces a reboot every night. Saves me having to manually do this by holding down the button on the box.
Purchased in February 2020 at Foxtel for $169.00.
Colours all wrong!
I was “given” an IQ3, after my IQ2 stopped working. The IQ2 not working was better than this thing. I have to reboot the IQ3 everyday, as the picture colours go super bold. People on the screen look like they should be on Geordie Shore. Waiting 5-10 mins every time you went to watch a show is obviously a special feature from FOXTEL.. surprised I don’t get charged extra.
On The Whole Pretty Happy
The wait time’s for service could definitely improve, constantly 15-30min which is not good enough but far from the worst. Some of the changes in the recent upgrade make things more difficult like series linking. Voice recognition on call centres drives me nuts!!!
Other than that the iQ3 is the best, most resilient, great features and memory, Foxtel box in my 25 years of Austar and Foxtel patronage, it has been a rocky road though LOL.
Purchased in January 2017.
IQ3 is Not Fit for Service
Again today I have had to speak to Foxtel “Support” (ha ha ha !) about, no sound on start up, image freeze, poor recording through my IQ3 box. As usual I am advised to reboot and check. Not good enough Foxtel.
Never works properly and Foxtel don’t care.
This IQ3 is a joke. Remote control stops working. After over a year of arguments Foxtel replaced remote and box. No improvement. I hate Foxtel but stay with them because my wife wants the sports channels. Otherwise I would cancel very happily.
Honestly- I have been with Foxtel for Years and like a sucker I keep paying - only because I like a Very small group of programs - iq 3 dont get me started what a joke - for a company that charges so much you should be ashamed of your service FOXTEL you are a Joke.
IQ3 is the worst. Doesnt record properly, the box freezes, the box doesnt keep up with the remote, what a rip off. My old box was 100 times more reliable
Purchased in April 2019.
What a lemon! No good.
Have to reboot all the time. Does not record reliably. My 55 inch tv That is only 2 1/2 years old is not working now. I wonder if this is related to the shoddy iQ3 box which I had to connect two weeks ago. ?? Much happier with old box which is now obsolete. At least I could purchase movies and record whole shows. Why???????
Purchased in October 2019.
Foxtel iq 3
I have had this service for almost a year now and it would have to be the worse service ever. Paying 99 dollars per month just to keep losing signal
No good for me
Had to upgrade to this box when our old box all of a sudden stopped working, we got this box for free - as we should’ve. But has only been a headache since. Living in the country we don’t get much internet and everything on the new iq3 needs internet. E.g box office - use to just buy a movie and could then watch it. Now you have to still buy that movie - download it and then need internet to run it. I wish we could of just stuck to the old format!
Purchased in September 2019.
Always something going wrong. Never records correctly. Always some issue.
I constantly have to reboot this machine. The recorded section of the machine always malfunctions. It causes nothing but issues and problems
Constant errors and has to be reset all the time
Good for downloading, but hopeless at recording. Always having to reset the unit. Very disappointing to find all your favorite shows have failed to record after being away for a week. Have contacted Foxtel, not interested. Just advise you to reset it, but problem returns straight away. Great deals for new customers, but don't care about long term loyal customers.
Purchased in March 2018.
Questions & Answers
Can I use a wifi modem to connect to Foxtel iq3
Yes, it's WiFi enabled.
Having read the reviews on IQ3 I wonder if I made the right decision to move from IQ2 to IQ3!
Any chance of sending me an IQ4 instead? And will that avoid the problems that others have had?
Andy, as long as you are prepared for satellite then iQ4 is an option (offered as satellite only to force people off cable). I’ll be interested to know if you have issues with it as I’m at the point of dumping Foxtel altogether given the cost and general crapness of the service, both the support and the overall platform.
Thanks. I'll let you know how it works out.
How do I connect an IQ3 box with hdmi outs to a dvd/cd player with a/v in?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.