Franke Rolux TA7031
VerifiedMPN: TA70315 reviews
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We bought this Franke Rolux TA 7031 in 2015 for our new house kitchen. However, the aerator plastic filter broken in pieces, 2 years ago. We could not find the replacement parts. We bought the whole new spray head. the plastic part is start breaking off. Look like this product quality is worst then the cheap product we bought from Bunning
Purchased in at Winning Appliances NSW for $818.
Should it consider as warranty? I called Franke and i got charge for the parts.
The perfect tap until – The Franke Rolux purchased 2014 for $800 (Retail $1000+) was the perfect complement to my sink until the filter inserts fell out. The top fixed filter cover had cracked and the internal filters fallen out, the water flow was scatty and flowed drastically hard. My experience with the customer service team at Franke ended with a positive outcome. When we pay top dollar for quality goods, we expect them to last forever. I may have been lucky that components for my mixer were still available. A shoutout to lovely Louisa, who replied promptly and I was able to deal with her solely until the issue was resolved. Great outcome. Thank you :)
Purchased in at e&s for $801.
Hello Diana, Thanks for sharing your experience with the Franke Rolux tap! It's great to hear that it was the perfect match for your sink. We're sorry to hear about the filter inserts issue, but it's awesome that our customer service team, especially Louisa, came through for you and got it sorted out.
If you have a moment, we'd really appreciate it if you could share your positive experience with us on Google. Your feedback means a lot, and it helps us keep improving. If you ever need more help or have questions, just give us a shout. We hope your Franke Rolux tap keeps serving you well. Thanks for choosing Franke!
Regards, Franke Australia.
not built to last – purchased in 2016 for $800. cracked last year - then the rubber covering the switches completely came off - this has only had light domestic use. I expect an expensive kitchen tap to last a lot longer. as previous reviewers stated, the rubbish warranty only covers the cartridge. Avoid!
Purchased in for $719.20.
Hi Tumbi, Thank you for taking the time to leave a review. We are sorry to hear about your experience with the tap. Please feel free to contact our service department if you would like to discuss this further. Their best point of contact is by emailing HS-CustomerCare.AU@franke.com or by calling on (03) 9700 9100. Thanks, and sorry once again.
Pullout tap's Aerator is too fragile. (Don't think I can justify yet another replacement.) – Almost the same circumstances as elaborated by James K occurred to us. Franke representative stands by the misleading "15 year" Manufacturer warranty claim (which, when push comes to shove, only really covers the cartridge!!). Stay clear - you've been warned.
Purchased in for $1,056.
Hi There, Thank you for taking the time to leave a review. We are sorry to hear about your experience with the Rolux tap.
Please feel free to contact our service department if you would like to discuss this further. Their best point of contact is by emailing HS-CustomerCare.AU@franke.com
Thanks, and sorry once again.
Franke Tap TA7031 – This Franke tap is stylish and functional. However, i have concerns about its durability. My first tap was purchased in 2013. The hand piece/spout broke down after 4 yrs. It was replaced on warranty. The replacement also broke down after 2 yr. This time the distributor denied the warranty even though the replacement hand piece was only 2 yrs old. This was because they worked out the warranty from the original item. The second replacement is costing me AUD160.
Hi James, Thank you for taking the time to leave a review. We are sorry to hear about your experience with the Rolux tap. We appreciate your feedback and have passed the information across to our service team.
Please feel free to contact our service department if you would like to discuss this further. Their best point of contact is by emailing HS-CustomerCare.AU@franke.com
Thanks and sorry once again James.
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Dear Vinh, Thank you for your feedback and for bringing your concerns to our attention. We’re sorry to hear about the issues you’ve experienced with your Franke Rolux TA7031. Please be assured that our team is already in communication with you regarding the aerator, with our most recent contact occurring after your review was posted.
We remain committed to resolving the matter and appreciate your patience as we work toward a satisfactory outcome.
Best regards, Franke Australia