Franke Tap TA9511
VerifiedMPN: TA95115 reviews
Good product and outstanding aftersale service – We purchased a Franke kitchen extension tap in 2018, (fr azimut sk tap s/l ext v/sp). I had an issue with an o-ring and called up Franke Headquarters in Melbourne. I spoke with Louisa who was extremely helpful and accommodating in resolving my issue. All companies need a person like Louisa who gives the company its inherent value. It's one thing to make a purchase from a reputable company, but if something should go wrong, the silver lining should be the after sales service. I'm relieved to say that Franke has given me great confidence in knowing they are a company with integrity. It certainly gives you confidence in purchasing Franke products in the future
Purchased in at Max Factor for $325.
poor quality – we had the drinking water tap fitted 12 months ago we now have a drip i spoke with franke and they said the valve had been damaged by our water supply, its amazing we have 14 other taps in ourt house none of which drip i have been a retail for franke now for over 40 years and have had past clients have similar damage valve problems all franke do his send you out a replacement valve you after get it installed at your cost all because there quality his poor . we have stopped retailing there product
Dear Richard, Thank you for bringing your concerns to our attention. We sincerely apologize for the inconvenience you and your clients have experienced.
Your longstanding relationship with Franke over 40 years is truly invaluable to us, and it's distressing to hear that our products have not lived up to the standards you've come to expect.
In light of your feedback: 1. **Water Supply and Valve Damage**: We understand that it can be frustrating to hear that a component was damaged by a water supply, especially when other taps in your home are functioning well. We're keen on understanding this discrepancy better. Would it be possible to provide more details about the specific issues you and your clients have faced?
2. **Quality Assurance**: We continuously aim to improve, and feedback from long-term partners like you is crucial. We'll be investigating the matter internally to ensure that such issues are minimized in the future.
Your feedback has provided us with a valuable perspective, and we truly regret any inconvenience you've faced. Kindly share your contact details to hs-marketing.au@franke.com and we will be able to dedicate a member of our team to reach out and discuss the best way forward.
Thank you for your dedication and patience with us throughout the years. We hope to re-strengthen our partnership and resolve these concerns.
Regards, Franke Australia.
Splashes everywhere. I'm replacing it – I haven't had a tap splash all over the sink area since the 80s. So disappointed. I sent a video to Franke and they said this is normal. My friend also got a Franke tap and it splashes everywhere too It was a very expensive tap, but I will be replacing it with one that works properly.
Purchased in at Winnings for $750.
Hi Keena, Thanks for taking the time to leave a review. We are sorry to hear about your experience with our product. I will pass this on to our team so they are aware of the issue.
Apologies once again, Keena.
Thank you.
Best customer service – Team at Dandenong gave me gold star service on dealing with a minor problem with a tap,the belief they have in their own products would give me no problems purchasing another Franke product.
Hi Stephen, Thank you for taking the time to leave a review. We greatly appreciate your kind words and your praise for our Customer Care team.
Regards, Franke Australia.
Stainless Steel Kitchen Tap - envy of my friends! – Renovated our kitchen approx 6 months ago and was hesitant to get another pull out tap because my previous one (won't name the brand) always jammed. The salesperson at Rawsons told me about her Franke pull out tap she's had for years without any problems so I put my trust in her as I love the flexibility that this type of tap offers. Thankfully I did, it is so smooth when I use the pull out option to wash my big pots or clean my sink. I chose the stainless steel model as I hoped it would compliment my new stainless appliances - and it does. It is admired by my family & friends.
Thanks Franke for making quality products!
- Date Purchased:
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Dear Pat, Thank you for sharing your experience with our Franke tap and after-sales service. We are delighted to hear that Louisa was able to assist you promptly and efficiently with the o-ring issue.
It is heartening to know that our efforts are appreciated and that we could resolve your issue satisfactorily. Your kind words about Louisa and our service reinforce our commitment to maintaining high integrity and customer care standards.
We appreciate your continued trust and confidence in Franke. Please do not hesitate to reach out if you need further assistance or have any questions in the future.
Warm regards, Franke Australia.