++++ Warning Do Not Use This Company ++++
+++++++++++ Make sure you read all the fine print ++++++++++
If you cancel after paying a deposit even six months out you will still be invoiced for the full amount plus collection agency fees without notice !
In good faith I place an order on 15/10/19 with Funtime Party Hire (MCORPX P/L) to hire a Photo Booth for my upcoming wedding in April 2020.
At the time of placing the order I was advised the drop off & setup time would be prior to 3pm (as per the venues' requirements) and would be collected after 10pm.
So, with this in mind I paid ...
NOT a Fun time at all...
Same as the others. Terrible company. Deceptive and underhanded. You will never get a clear answer about anything Rischell, Taylor, Belinda, Gerry, Regina and Luke - you guys should be embarrassed that you conduct yourselves the way you do...
*Still chasing bond two months later
* Machine putrid and rusted, full of off product
* Phone staff avoid communication, the company tell blatant lies and use diversionary tactics
* Block all comments on Facebook - there is only one reason companies do this...
* In short, AVOID these guys they are joke and will try any dodgy business practice to take and keep money...
DO NOT USE THEM!!
I to have had a horrible experience. I ordered the soft serve machine Sunday 2nd December 2019. With this order it includes 25 cones and 25 cups with 2 toppings. On the day they delivered me only 25 cups and what was meant to be chocolate topping was a coke flavor liquid of some sort. I realised as soon as the driver left and contact her name was rochel to be exact who gave me the run around for an hour and a half telling me she couldnt get thru to the driver to come back and give me the cones instead of being honest and telling me they forgot. Iv been calling for 2 days constantly to get my refund and speak to a manager iv emailed numerous times and they keep me on hold and then disconnect.
Terrible! DO NOT USE THIS COMPANY
I ordered a large jumping castle for an event for my customers. The jumping castle was one of the key parts of the day which started at 11am. Instead of arriving at 10.30am to set up, the jumping castle arrived at 12.20pm! I have written emails of complaint and made many phone calls, and 10 days after the event I am yet to receive any response. I haven't even had my deposit back. The castle that arrived so late also was dirty and the generator ran out of petrol early. A disgrace.
DO NOT USE - Unprofessional and stressful experience
I hired a jumping castle for my sons birthday party through Funtime Party Hire. They were late, unprofessional, woeful at communication, delivered the wrong product and deceitfully did not tell me or offer me any form of compensation, never returned my calls or emails when I made numerous formal complaints for not receiving the actual product I ordered and paid $100 more for the pleasure to receive a plain jumping castle, not the themed one my son specifically chose and was subsequently devastated when it did not arrive and also took over 2 weeks to return my bond after I had to chase multiple times. DO NOT USE them!!
Terrible service and refused to return the bond
We hired a fairy floss machine for our party. A week before the party, the staff called us 5 times to change the date of delivery. They claimed that they could not have staff to deliver on Saturday (even we booked and they confirmed our booking). Due to their change, we needed to ask them to deliver to our office and then we needed to bring to the site by ourselves. Also due to this, we didn't get a chance to test the machine in front of their people.
Then we found that the machine didn't work. It was disappointing. We asked for a refund and also return us the bond. They refused to do it, claiming that because we changed the delivery address.
Horrible experience. Don't use this company at all.
Great overall experience
This company was easy to deal with, polite, courteous and prompt. They changed the delivery time of our bouncy castle three times and then arrived 4 hours early (whilst we were still in our pyjamas), however this did mean the kids got extra time to play and no additional charge. It was exactly what we ordered, relatively clean and a great price.
Absolutely terrible customer service and refund of bond etc
Totally disappointed in the photobooth hire. I would recommend that NO-ONE hire through Funtime Party Hire. We had a photobooth hired on 26/10/19 and it ran out of paper after 15minutes and was replaced 12minutes before the machine closed and was later picked up. I have called and left several messages, emails etc and have not received a call back or any bond money or hire fee returned and it has been 2wks since I hired.
BEWARE - UNPROFESSIONAL COMPANY WITH FAULTY EQUIPMENT
Ordered a slushy machine and fairy floss machine. Neither worked properly, no instructions, terrible customer service, don't answer calls, on hold forever. I will be ordering with more professional companies in the future. Future customers, take note of all the bad reviews!
Have hired a jumping castle from this company. Have rang and emailed them couple of times but still they couldn't refund the bond!!! Worst experience ever! Would not recommend Funtime pArty!
October 30th 2019 Update: Hired a jumping castle. They couldn't refund the bond. Terrible experience!!!!!
Had a terrible experience from this company. I've rang and emailed them several times but still they couldn't refund me the bond! Worst experience!!! They kept on telling me that they would escalate this matter! Nothing has happened!!!
We initially booked with Jumping Ever After. However the company was unreachable for about 2-3 weeks. I got a bit freaked up as we needed to apply for Council Permit. Finally we found Funtime Party Hire, did the booking and got the paperwork. We then submitted our request for permit. Walla! Next day it got approved. It was 3 days before the Dday for our daughter's 6 birthday party. At that point of time Jumping Ever After did not response to what I requested. The conversation was back and forth. A day before the event, Jumping Ever After cancel...led the booking due to weather they said and we were so lucky to stick with Funtime Party Hire as Funtime Party Hire did deliver as promised. Booking was done for 6 hours (10am-4pm). During the Dday, the guy came a bit earlier. Which was good! Around 845am and we setup everything by 9ish. Although pick up was super late around 745pm, if the weather was good, it would be nice we can use the jumping Castle a bit longer! We were a bit concerned on the late pick up as the jumping castle was at a public park and we got few teenagers roaming around the area to check on the castle, fuel and generator. However overall highly recommended. Conversation was smooth. Email or text well received.
BUYER BEWARE- If I could give this company a negative score I would!
Booked a slushy machine for an event, I called to confirm that it was available for specific times required, was told yes not a problem. I paid the bond as required the afternoon before the event I receive a text message that they can no longer deliver at the times required and cancelled the order! Then spend the afternoon on hold as they dont answer the phone! Poor customer service, no slushy machine and cant contact them to get my money back!!!
We hired a photo booth from Funtime Party Hire and were generally pleased with the photo booth itself and the quality of the photos it produced. We especially like the fact that you receive a USB with all of the photos taken at the event.
My disappointment with this company came from 2 specific interactions with them. The first was when I made the booking. I told them I would book for the minimum period and was informed that as my function ran longer than the minimum period that I would have to pay for additional hours. I told them I was ha...
Be Warned Do Not Use This Company Ever
Please pay attention to the reviews for this company it is unusual to have so many poor versus so many 5 star reviews! They are liars and cheats and will rip you off. The equipment is totally dodgy and they rely on you to clean it. They trick you in and then give you a contract that states in fine print that they have a 10 minute drop time and if they are longer they can keep your deposit. They run late for drop offs then chat so it takes longer. For the love of god do not use them run for the hills!!!!!
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Questions & Answers
Does Anyone know where the warehouse is for local pick up? my event is on Sunday and I'm freaking out!
is it worth hiring frm fun time party service i dont know and dont want to order a jumping castle to then have it not come or bad customer service any advice?
TaylorFuntime Party Hire
Welcome to product review, I see your account is only new here and you have just posted on our page for the first time. We have been in business for over 10 years, we provide high quality & affordable party hire equipment and why we have the highest return rate of customers who continually hire from us time & time again. You say why hire from us and not someone else?
- Delivery by a professional, uniformed staff member
- On time to your event without delays and problems.
- All products are professionally cleaned and sanitized.
- $20,000,000 Public liability insurance coverage.
- Easy booking & communication leading up to your event.
- The industry leader in party hire product and services.
- All equipment supplied and tagged and tested professionally.
- All jumping castles will be fitted with RCD's & on request can provide also for other machines.
- The happiness we bring to your event.
Not only that we are the only party hire company to offer highly competitive pricing but also our exclusive rewards program. Where every dollar spent with us becomes more savings off future events.
We are trusted by leading brands from Ikea, Bunnings, Commonwealth bank, NSW Police, ABC, Channel 9, Channel 7 & so much more. Our huge portfolio shows why we are the largest & more trusted party hire company.
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