Reviewer Photos & Videos
- Verified customer
Do not hire from these people!
These people are forcing me to pay for a service I had no choice but to cancel due to government restrictions and will not be returning my deposit of $50. I am reaching out to fair trading ombudsman. Not only are they taking my $50 but asking me to pay for the full amount which they haven’t even provided me with a service. Proof of [name removed] email is below.
- Verified customer
If your thinking of hiring from this Company. Don't.
I hired a jumping castle for my daughters 6th Birthday Party which has now been cancelled due to government restrictions and this company are forcing me to postpone without the offer of returning my funds.The response I've received from [name removed] is well we can still deliver as we are a delivery service" to throw it back in my face that I can not hold the event due to the covid19 restrictions by saying "oh well we can still deliver" so this is my problem is disgusting.
I hired this company for my son's 1st Birthday on Saturday and am disgusted at their port service and quality of their product. The drivers vehicle broke down, the jumping castle deflated, luckily the children did not get injured and I managed to get them off the castle. I had to then contact the main line and it took me 4 consecutive tries to get someone on the line who then did not know there was a pick up Time. Your drivers should know the drop off time and pick up Time of every event. He did not come to the venue until 2.50pm almost 2 hours...late to pick up the jumping castle. Really?? I then called a few time to provide feedback and was told by one of their representative that they did not know who to put me through to make a complai t and all she can do is pass on a message. Unprofessional, I called again 3 times and managed to speak with a Shandel Brown and again said the same thing. Management do not care and I advise anyone looking to hire through these people DO NOT DO IT. I paid $610 and then they tell me I had to pay $70?? I sent them 2 emails to which no one has gotten back to me on. Never going to hire through them ever again and have made a formal complaint. Disappointed and disgusted at their lack of services, product and how they supposedly have bad phones lines. Never have I had an experience like this. They RIP you off and do not respond to anything. STAY CLEAR OF THIS PLACE.
if i could give it 0 stars i would
I find it really sad that with all the hysteria happening at the moment we decided to cancel our party and booking and they refuse to give us a $50 refund. Considering i also run an events based business we have been inundated with cancellation and have a "non refundable" deposit but under these circumstances have had the heart to refund everything in full! Very disappointing. Will not be using this company or recommending this company ever.
DO NOT USE THIS COMPANY
Completely unprofessional, cancelled my hire 2 days before my function with an email couldn’t even call , when I tried to call couldn’t get put through to anyone was told someone would call me back and surprise no one ever called me back , was told that my refund couldn’t be processed same day as it needed to get approved by 3 people why when they cancelled the hire . No customer service skills at all such a headache to deal with would NOT recommend them at all
The soft serve ice cream was a success for young & old!
We love the ease of dealing with Funtime! The delivery was on time, everything was as explained, and operating the soft serve machine was a cinch! Everything was picked up as explained as well. It was such an easy transaction and when hosting a party for 75 people, it is exactly what we needed!
We will definitely use Funtime again!
Our company used Funtime Party Hire for a fate we had organised. First of all, the employees were half an hour late to set up. Then, because they were running late, they would not listen to our instructions regarding where to set up the marquees because they were 'late for their next appointment'. On top of this, the fairy floss machine did not work, and before we could even ask questions the employees had run off to their next job. They were extremely rude and unaccommodating. Now to top it off, we never received our bond back and the lady in ...charge is refusing to take our calls. We also were not refunded for the fairy floss machine, despite empty promises that we would. So not only did we receive appalling service, we were also scammed. Definitely not a Funtime.
Jumping castle and slushy machine
Leading up to the party we had a few changes and every time I called the person taking the call was always helpful, understanding and was actually able to explain things.... this is the first time we have ever hired party equipment so i was nervous about the day....
Funtime Party hire contacted me the day before and asked if it would be okay to drop everything off the night before - this made the following day alot easier!
We hired a slushy machine and jumping castle - the driver showed us how to use the slushy machine and was very helpful w...ith all questions asked.... I can’t fault their equipment! We had 50 adults and 30 kids at the party and after 6 hours of hire it was obvious that we didn’t need anything else.... we hired the medium sized jumping castle with external slide and the twin tub slushy.... this was perfect for our party - it really made our night! I would only say if you are worried about anything read their terms and conditions and if you are still not sure - call.... Thanks again Funtime Party hire - we will definitely hire with you again
DO NOT USE
Ripped me off by saying I didn’t put enough money in envelope and went to my husband who was not aware. Then the castle was unsafe and kept deflating so we couldn’t even use it. The Velcro logo was that broken it wouldn’t stick.
They took no responsibility, I would hire elsewhere!
Do not use this company - Dishonor and provide bad machine
I hired a slushies machine, snow cone machine and 3 power extension cables. At the beginning sign the contract it said will supply good condition machine and clean. They asked for deposit, and it will get refund after hire period. I did as they request. On the day of event the machines delivery late, supplied only 1 power cable but charge still charged 3. Snow cone machine the blade blunt did not work properly. When I made a call for help the girl on phone said she will find someone that can help and will call back but she didn't. I had to made...several calls then she replied will send some on come have a look and at the end the man came after 7pm and said nothing wrong with machine. One day of my business gone. The worst thing they didn't refund deposit money as the contract said. Stay away from this company, bad service, supply doggy machines. Dishonor people. Terrible company I ever meet.
Do your research
I spoke with them on the 14/02/2020 about 9:40 am. Spoke with Chandelle asking if there is heavy rain and can not use the jumping castle we were looking at booking (due to the recent heavy rain event we've been having in NSW) for a party, do we lose the $50 deposit. She said yes (which is fair enough) however, she also said you CAN NOT cancel, only reschedule for another date. And if we chose not to use it at all and not reschedule, we would STILL have to pay the full amount ($240) for something we did not even get. This is even if we don't use it at all and no matter how much notice we give. I asked to speak with a manager, waited on hold for 8 minutes and then they just simply hung up on me. Ridiculous!!
STAY AWAY!!! I
DI NOT USE THIS COMPANY!! Scam artists and will rip you off. They will take you money and not deliver a service. Terrible to think how much money they have made off people's $50 deposits they take and then don't refund or even give you the product or allow you to cancel. They think they are clever....they are scum
I was about to give this company a glowing review, until I had to get my deposit refunded
They had the best selection of jumping castles and great rates (inclu delivery).
I called them to enquire about the sizes a little more and they told me to secure the booking I would need to pay a $50 deposit. No worries. It took me about 2 days to make the payment as I had to work out a few other logistics with planning a party.
During this time, I received emails, texts and phone calls by then telling me to hurry to pay the deposit as it's not guaranteed.
Paid via PayPal, got a email, call and text back to say I paid into the wrong account and I needed to pay via bank deposit. No worries. Did that.
Party came & went. Everybody had fun, delivery was on time. Guy that set it up was nice.
- Verified customer
Under resourced and does not return bond
Reasons to avoid avoid avoid!
1 - Dancefloor technician arrives late and asks me to send people to help....
2 - Dancefloor was not provided as per my order... I asked for 5x5 and there was plenty of space to make that happen....
3 - Emailed and called for bond, then accuses floor was not cleaned and does not reply afterwards....
It’s not about the money, it’s about your service.
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Questions & Answers
Funtime could you please advise why your are delaying refund of bonds to customers who have met terms and conditions hired with you in the last 2 weeks. Myself and my friend are still awaiting our bonds. You are uncontactable, have told us 'a manager' will call us and the refunds are with 'accounts'. We have been waiting for two weeks.
Hi Amy, this company does not return bond money at all. It's quite a scam actually. Read through the reviews and you can see it's all similar nightmare stories. I've hired from them way back and they haven't refunded my money back. That was 4 months ago. We had to escalate it to fair trading. I'm sorry for your experience.
Taylor M.Funtime Party Hire
Hi Gayle, what is your invoice number or name on your invoice? I cannot find any emails or invoices in our system from you. Please email us with your details to firstname.lastname@example.org so I can look into this.
Does Anyone know where the warehouse is for local pick up? my event is on Sunday and I'm freaking out!
This company is totally dodgy and currently not even answering phone calls. I havent received my bond back and my castle arrived 2 hrs late. If I were you I would quickly organize another company and cut your losses. I have made a complaint to department of fair trading.
I made a compaint to Fair Trading too but they had every excuse under the sun so no result and FT are pretty much a toothless tiger. Hope you have better luck! Jessica cut your losses, contact your banking institution and proactively stop the hire company from taking any more money from you - because they will sneak it out!
is it worth hiring frm fun time party service i dont know and dont want to order a jumping castle to then have it not come or bad customer service any advice?
TaylorFuntime Party Hire
Welcome to product review, I see your account is only new here and you have just posted on our page for the first time. We have been in business for over 10 years, we provide high quality & affordable party hire equipment and why we have the highest return rate of customers who continually hire from us time & time again. You say why hire from us and not someone else?
- Delivery by a professional, uniformed staff member
- On time to your event without delays and problems.
- All products are professionally cleaned and sanitized.
- $20,000,000 Public liability insurance coverage.
- Easy booking & communication leading up to your event.
- The industry leader in party hire product and services.
- All equipment supplied and tagged and tested professionally.
- All jumping castles will be fitted with RCD's & on request can provide also for other machines.
- The happiness we bring to your event.
Not only that we are the only party hire company to offer highly competitive pricing but also our exclusive rewards program. Where every dollar spent with us becomes more savings off future events.
We are trusted by leading brands from Ikea, Bunnings, Commonwealth bank, NSW Police, ABC, Channel 9, Channel 7 & so much more. Our huge portfolio shows why we are the largest & more trusted party hire company.
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