Would never use this company again.
Unfortunately we had to cancel a jumping castle as the party was not going ahead and were told we still had to pay the full amount as well as loosing our BOND.
I was more than happy to loose the BOND but not pay the full amount especially when the party has been cancelled.
I recommend you to NOT use this company.
Also there terms and conditions were sent to me AFTER the booking was made. I was not aware of any of this until it would have been to late.
Inflatable Castle / Slide Hire
Booking was fine, some confusion over deposit process and emails bouncing back, but all went well. Delivery was much earlier than planned, pickup was a little later than planned, much to the delight of my daughter who had an extra few hours to play.
Deposit refund process is a bit of a pain, having to contact and provide card number used for the deposit in order to get it back, rather than it just being refunded without us following up, but this is explained in the info provided when booking. Otherwise all good.
Overall good service, would use again.
Appalling customer service - defective product
The jumping castle had a themed banner attached to the front which fell off as soon as the children started bouncing. We replaced the banner - fell off again. We used duct tape to replace the banner and it fell of within half an hour. Disappointed children. The Velcro was so worn it just wouldn’t hold. The following week, I tried to contact the company several times on their advertised phone numbers. Was told someone would call back - they didn’t. I finally contacted someone via Facebook messenger and they tried to tell me the problem had been resolved with my daughter - my daughter spoke to no one. This person continued to call me a liar and offered no apology or compensation for our disappointment and inconvenience. Do yourself a favour, look at a company that have good customer service reviews. It makes all the difference.
Jumping castle not set up in time for party however good customer service
We booked a jumping castle for a birthday party however it arrived late and was not inflated in time for the start of the party. I had to call to confirm where the driver was (no call to advise of late delivery). Although only 20 min late, still a bit disappointed that it was still being set up whilst guests were arriving.
Pick up of the castle was also late, over an hour so we received noise complaints from our neighbours to turn it off.
However that said the customer service via email and phone was good, friendly and responsive!
We hired the Sumo Suits in July and hired a Photo Booth for a different party this past weekend, had great experiences both times. Staff were friendly and communicated well ahead of time, had confirmations days before both events. Drop off and pickup was organised within certain time frames and worked perfectly with my events. Products were as described, and had no issues with them.
If I did have some constructive advice it would just be to update the props that come with the photo booth, they were definitely well used. Nonetheless we still had a fabulous time with them. Thank you !
Poorly run business
Poor communication from the start. Secured booking online, no invoice received.The rest of communication was via phone and text. We were told Saturday was delivery when I rang to say we hadn’t received invoice.Never questioned it as that was when our party was. Text received Saturday to say delivery was changed to Sunday??? Apparently (I have no record of receipt but accidents happen!) it was booked for Sunday. When tried to discuss it’s no good for Sunday as party is Saturday, we were told bluntly
No refund, “your wife ticked box on t&cs she understand full amount will be deducted.RUDE,UNCOMPASSIONATE AND GREEDY!
Great friendly service. Staff were more than helpful in us adding to the initial order. Delivery guys were great on the day, very friendly & professional when coming & going from our home
Excellent customer service and very quick to respond
We ordered a slushy machine for a party, and it was a very smooth process from beginning to end. Customer service was very quick and always very helpful :)
Excellent delivery and customer service
Great service during hire and delivery process. Friendly staff and efficient service. Minor issue with pick-up which was quickly resolved. Look forward to using again in the future, and highly recommend.
Ordered a jumping castle, chairs and tables. Kids had so much fun. Quick response from staff, all very friendly from the order, to set up the castle. Will definitely be using them again.
Spencer da Palma
Kids had a great time. Here early to set up and had no issues with anything. Easy to book. Nice and easy. Hassle free. See you next year for more fun. Thanks
We had an excellent experience hiring a jumping castle, delivered on time by friendly staff member, castle was in excellent condition, picked up promptly, perfect. Confirmations by email, prompt return of bond, no hassles whatsoever. Will definitely be using them again.
Ordered a dino jumping castle which arrived on time and the kids loved it! Happy to recommend and will be using them again. Booking and pick up staff polite and professional
The service was excellant and the delivery drivers were friendly and on time. They reply quickly to emails and also call prior to confirm everything.
Was very happy I chose to go with fun time party hire!!
Great easy service
Easy to arrange, friendly staff who were ready to assist and prompt response when contacting via email or phone. Bond was also refunded very quickly. Definitely Will be using again :)
We hired a jumping castle for our 3 year olds birthday. We couldn't fault the service process in answering questions and booking in. Delivery was on time and the driver was fantastic in setting up. Jumping castle was exactly what we wanted and ordered. Can't speak highly enough, thanks so much Funtime Party Hire, we had a lot of very happy kids and made the party!
Rubbish. Don’t go there
Chocolate machine that is filthy. Chocolate for melting given in a disposable plastic container. Not sealed or use by date.
They won’t even consider taking it back for exchange or refund.
All of our hires items were delivered and collected on time. All clean and in good order. Would recommend Funtime to friends and family. The popcorn machine was a hit!
Excellent service and delivery
We ordered the my little pony jumping castle. Delivery was efficient, an hour before hire time and pick up was an hour late. Happy with service. Bond refund processed quickly. Thank you!
Very Happy... Thanks
The castle turned up clean and on time. The Dino castle hadn’t some sun damage but still in good condition for jumping. Delivery and pick up staff was polite and professional.
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