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Do not use this company - Dishonor and provide bad machine
I hired a slushies machine, snow cone machine and 3 power extension cables. At the beginning sign the contract it said will supply good condition machine and clean. They asked for deposit, and it will get refund after hire period. I did as they request. On the day of event the machines delivery late, supplied only 1 power cable but charge still charged 3. Snow cone machine the blade blunt did not work properly. When I made a call for help the girl on phone said she will find someone that can help and will call back but she didn't. I had to made...several calls then she replied will send some on come have a look and at the end the man came after 7pm and said nothing wrong with machine. One day of my business gone. The worst thing they didn't refund deposit money as the contract said. Stay away from this company, bad service, supply doggy machines. Dishonor people. Terrible company I ever meet.
Do your research
I spoke with them on the 14/02/2020 about 9:40 am. Spoke with Chandelle asking if there is heavy rain and can not use the jumping castle we were looking at booking (due to the recent heavy rain event we've been having in NSW) for a party, do we lose the $50 deposit. She said yes (which is fair enough) however, she also said you CAN NOT cancel, only reschedule for another date. And if we chose not to use it at all and not reschedule, we would STILL have to pay the full amount ($240) for something we did not even get. This is even if we don't use it at all and no matter how much notice we give. I asked to speak with a manager, waited on hold for 8 minutes and then they just simply hung up on me. Ridiculous!!
STAY AWAY!!! I
DI NOT USE THIS COMPANY!! Scam artists and will rip you off. They will take you money and not deliver a service. Terrible to think how much money they have made off people's $50 deposits they take and then don't refund or even give you the product or allow you to cancel. They think they are clever....they are scum
I was about to give this company a glowing review, until I had to get my deposit refunded
They had the best selection of jumping castles and great rates (inclu delivery).
I called them to enquire about the sizes a little more and they told me to secure the booking I would need to pay a $50 deposit. No worries. It took me about 2 days to make the payment as I had to work out a few other logistics with planning a party.
During this time, I received emails, texts and phone calls by then telling me to hurry to pay the deposit as it's not guaranteed.
Paid via PayPal, got a email, call and text back to say I paid into the wrong account and I needed to pay via bank deposit. No worries. Did that.
Party came & went. Everybody had fun, delivery was on time. Guy that set it up was nice.
Under resourced and does not return bond
Reasons to avoid avoid avoid!
1 - Dancefloor technician arrives late and asks me to send people to help....
2 - Dancefloor was not provided as per my order... I asked for 5x5 and there was plenty of space to make that happen....
3 - Emailed and called for bond, then accuses floor was not cleaned and does not reply afterwards....
It’s not about the money, it’s about your service.
They are the best
I'm not one to make reviews online, but when I see all these bad reviews it really makes me wonder, I have worked in customer service for 30 years and know when a business is dodgy or not, they have been in business for over 11 years, any business that has been in it for this long cannot be dodgy, we have used them first hand for a number of events from our own personal use to business events.
What an absolute joke for an australian company. We had to cancel a jumping castle 2 weeks before our wedding due to unexpected back burning jumping into our yard ruining the area we planned on having it. I called the company argued with them and they took it off the list. The company delivered chairs that were filthy and the wrong photo booth which was also filthy and took us till after 2am to clean and have ready for the wedding. I have been chasing our bond of 350 dollars back for the past week and made a complaint about the wrong photo boot...h, and filthy equipment they tell me today after ignoring my calls only answering them when I had a friend call their number. They tell me because I canceled the jumping castle I lose my bond and because I didn’t complain on the day I complained the very next day because you know I was getting bloody married and the day was choas they won’t do a thing about the crappy equipment they hired me too! What an absolute appalling way to treat someone!!! Especially for their wedding!! I’m actually so upset right now, 350 dollars is a huge amount not to get back for something that was way out of my control and something I def couldn’t predict and I gave them 2 weeks notice to start with! And 1000 dollars is a huge amount for something we spent hours cleaning just to make right I called them the day my bloody yard went up in flames. Screw you Fun Time Party Hire, avoid these at all costs and please share this so they can’t do this to anyone else. This isn’t right!!!! Now asking for more money because they bought a castle for this event...
Thank You for making my Australia Day 2020!!! You are a one stop shop for all party needs, Thank You!!
The team from Funtime were very helpful and organised from the moment I placed my booking to the delivery of all my tables, chairs, slushee machine and Jumping Castles.... great range. Highly recommend them for your Party.
Just awesome :)
I ordered green wall for my friend birthday party , they were arranged before the party time & it was amazing . We have taken alot of beautiful photos because of the this amazing wall backside as frame . Setup & pickup was good , definitely I’ll order in future if I need something from them .
Worth & affordable
I have compared with few other party hires & ordered from Funtime party hire . I have ordered fairy floss machine with operation . He is on time with the machine . Operator done the good job , he is professional & good at his work. All of the children & even adults felt happy with the candies . It’s worth for my money & I am happy about it . Thanks Funtime .
Keep away!!! Terrible experience. Save your money!!!
The worst ever experience I have had hiring a jumping castle. The website is a disaster. The service is even worse and the quality of their products is the worst part of it all!!!
My daughters 2nd birthday was left with a PJ Masks jumping castle with no banner because the Velcro apparently was worn out and when I called them to let them know that the banner had fallen off they told me to hang it up somewhere else in the backyard or to just leave it on the floor. And if that wasn't bad, the jumping castle deflated an hour into the party. For a 4...
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Questions & Answers
Funtime could you please advise why your are delaying refund of bonds to customers who have met terms and conditions hired with you in the last 2 weeks. Myself and my friend are still awaiting our bonds. You are uncontactable, have told us 'a manager' will call us and the refunds are with 'accounts'. We have been waiting for two weeks.
Hi Amy, this company does not return bond money at all. It's quite a scam actually. Read through the reviews and you can see it's all similar nightmare stories. I've hired from them way back and they haven't refunded my money back. That was 4 months ago. We had to escalate it to fair trading. I'm sorry for your experience.
Does Anyone know where the warehouse is for local pick up? my event is on Sunday and I'm freaking out!
This company is totally dodgy and currently not even answering phone calls. I havent received my bond back and my castle arrived 2 hrs late. If I were you I would quickly organize another company and cut your losses. I have made a complaint to department of fair trading.
I made a compaint to Fair Trading too but they had every excuse under the sun so no result and FT are pretty much a toothless tiger. Hope you have better luck! Jessica cut your losses, contact your banking institution and proactively stop the hire company from taking any more money from you - because they will sneak it out!
is it worth hiring frm fun time party service i dont know and dont want to order a jumping castle to then have it not come or bad customer service any advice?
TaylorFuntime Party Hire
Welcome to product review, I see your account is only new here and you have just posted on our page for the first time. We have been in business for over 10 years, we provide high quality & affordable party hire equipment and why we have the highest return rate of customers who continually hire from us time & time again. You say why hire from us and not someone else?
- Delivery by a professional, uniformed staff member
- On time to your event without delays and problems.
- All products are professionally cleaned and sanitized.
- $20,000,000 Public liability insurance coverage.
- Easy booking & communication leading up to your event.
- The industry leader in party hire product and services.
- All equipment supplied and tagged and tested professionally.
- All jumping castles will be fitted with RCD's & on request can provide also for other machines.
- The happiness we bring to your event.
Not only that we are the only party hire company to offer highly competitive pricing but also our exclusive rewards program. Where every dollar spent with us becomes more savings off future events.
We are trusted by leading brands from Ikea, Bunnings, Commonwealth bank, NSW Police, ABC, Channel 9, Channel 7 & so much more. Our huge portfolio shows why we are the largest & more trusted party hire company.
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