Funtime Party Hire

Hired a Gelato table top cart with 3 flavours, booked 2 months ago. Got a call few days before event (after full payment) that 2 of the flavours are not available and had to choose again. On the day, we got the wrong third flavour and the choc chip was a strange mix of flavourless white Gelato and a handful of rubbery brown shavings. Other than that was satisfied with the hire. Show details

Another one to add to the list! The safety of children is at risk why are we not taking this further !!! Let’s start a class action! My email is jelgindi@live.com please reach out to me to start collating information

DO NOT USE THIS COMPANY – Pathetic, fraudulent and disrespectful management. Do not care one iota about the children they are meant to be catering for. Insisting on cash payments should have been a red flag as to how these scammers operate. Jumping Castle deflated in the first hour of rental period due to a clearly malfunctioning blower (we have video evidence). No… Read more

response to calls emails or texts trying to remedy the problem. Management seemed to agree to a refund in principle the next day prior to pick up of the castle however once picked up the management and customer service reps seemed to have fallen off the face of the earth. As noted by another reviewer - no answer to any of the multiple phone numbers listed on their website when dialed. No response to countless emails chasing up a refund. Only after we threatened to lodge a formal complaint to fair trading do we receive a response stating that their equipment was working fine and as such a they cannot issue a refund but as a token of their immense generosity and goodwill they have offered a 50% discount on our next hire. This came as great consolation to my 2 year old boy whose birthday was ruined. DO NOT RECOMMEND USING THIS COMPANY. Would give zero stars if we could. All I want is my money back.

I have lodged a complaint with fair trading NSW. I wonder whether management will lie to them again (as per other reviews) or respond to this review denying all knowledge of our transaction. Watch this space.

Please. I urge you to not use this company. I have wasted SO much time trying to call, email and get through to them. It was been an upsetting process for me.

Please note they also go by “GROUP PARTY HIRE”

HORRIBLE SERVICE – Absolutely horrible experience! Hired a hot dog machine that had live wires exposed. Hired a slushie machine that leaked a pool of slushie everywhere!!! Hired a soft serve machine with no cover and the icecream was contaminated as a result. The tables were in horrendous state and the chairs dirty. Demanded a refund and had to go as far a tribunal hearing as the company wouldn’t budge a dollar and had the audacity to pin blame on us. Show details

Stole my money and didn’t deliver jumping castle – It’s no surprise to me that this company has so many bad reviews. They are crooks and the customer service is disgusting. My sons birthday relied on their big obstacle course jumping castle and it just didn’t arrive. No answer and no contact t on the day to let me know. My sons party was ruined because of this. When contacted the following week to… Read more

complain, there were just excuses and refusal to refund my money. I do not recommend using this company. There are plenty of reliable jumping castle hire companies in this state. This is one that should be shut down. My sister has used them too, she paid for a large slide jumping castle and they delivered a small one and refused to give her the extra $300 she spent for the big one back and to top it off the jumping castle was extremely dirty- thick film of mould and dirt all over the jumping castle. They steal your money and make excuses. Stay well away from them if you want value for money and for the sake of your child health.

Worst company to hire from – I would give them a 0-star rating if I could. The jumping castle I hired deflated within 20 minutes after the driver put it up, not to mention having other issues on the day of hire. I notified the company several times through email and phone call. They did not respond and were very unprofessional. Still to this day, I have not gotten my money back and my event was in mid-November 2024. I will not be recommending them to anyone I know.

Terrible – Absolutely terrible, still awaiting my bond fee and refund from Diamond party hire who also happen to have the same ABN as Fun Time Party Hire after two months. Unfortunately, the service did not meet expectations for several reasons: - Incomplete Delivery: Only one of the two Belgian waffle mix packets that I ordered was delivered. - Operator's… Read more

Late/ Non Arrival: The operator was scheduled to arrive at 10:30 AM to set up before the event start time of 11:00 AM. However, he did not contact me until 11:03 AM, by which point he was already over 30 minutes late. This delay caused unnecessary stress as we were left without an operator when the event started and distracted me from welcoming my guests in the manner I should have been as I was left on the phone dealing with an unprofessional operator.

- Unprofessional Conduct: When the operator eventually contacted me, he was inaudible, unorganised, and provided inconsistent reasons for his tardiness. On our initial phone call, he claimed he was delayed due to illness and a visit to the doctor. I accepted the reasoning and left it as that and resided to the fact that I’d see him when he got there, which was apparently “soon” in his words. Upon hanging up and a few minutes pondering, I called back to make sure he was ok and tell him that I actually didn’t feel right, in his state of illness, to have him operate the pancake machine. At this point, he retracted his comment that he was sick and had been at the doctors, following by claiming that his lateness was due to a late night. I asked how late he would be, to which his hasty reply was “ummm maybe like 11:30 or something”. As you can imagine, I wasn’t impressed as this is now well over an hour from when he should have started. But, I had the machine and guests waiting to eat, so I accepted this conclusion and asked if there was something we could do to allow a quicker flow of service when he arrives. I suggested I could make up the pancake mix batches to have ready or any other processes to get the ball rolling. A very off putting comment was made following this question when he said “I’m actually not too sure how to make pancakes but I’m sure I can work it out”. All of these contradictory statements, coupled with his evident lack of readiness to manage the pancake machine, made me and my co hosts very uncomfortable. Given that I am heavily pregnant and this was my baby shower, I felt it was unsafe and inappropriate to have him continue, if he was sick and additionally due to his manic and confused state on the phone. We did not feel it was right to have him enter our home in the manner in which he presented over the phone so we told him that his services will no longer be required and we would seek a refund.

Diamond Party hire falsely claimed in an email that they refunded the supervisor fee and the rest would go into my bank account. I was happy with this until I checked my PayPal account a few days later and they had cancelled the refund and it didn’t go through. I’m still out of pocket over $450 for a service and products I didn’t receive plus my bond fee for a machine that I handed back in optimal condition.

No one has replied to me in 5 weeks now, after multiple emails have been sent.

Do NOT use diamond party hire or Funtime party hire as when I look up the ABN from my invoice 3 other companies come up, one being Funtime party Hire. This is verified by the PayPal transaction MCORPX PTY LTD entity name ( funny how when I stated to the company that I knew this they didn’t reply).

Horrible don’t waste your money – The jumping castle deflated on my children while they were jumping I ordered a super jumbo jumping castle and it deflated on my 1 and 3 year old. When I told the company their response was don’t let the children jump and if they do keep them away from the corners. This was ordered for my 3yr olds bday party and it was ruined. We had to use rope to… Read more

hold it up and it was still unsuccessful. I was promised a refund and the company have refused to answer my calls or email since the event. Don’t ever use them very unprofessional. [Name Removed] and [Name Removed] both are a disappointment to the company.

STAY AWAY.... CON ARTISTS, TOOK MONEY AND DELIVERED NOTHING!!!! – Please STAY AWAY!!!!! REPORTED TO FAIR TRADING We hired a donut machine with 2 servers back in August. No problem making the booking and them taking payment. On the day of the event, the ONE server was over an hour late, no answer from the business, donuts were to be served at 8am, and I was waiting for them to arrive at the agreed time of… Read more

6.30am. The man turns up, lovely, but couldn't speak English. The machine didn't work, oil wouldn't heat, dough didn't work. Again we tried to contact the business via text, phone and email- no response. Our guests received no donuts. To add insult to injury, we were then told to dispose of the oil. Till this day, there has been no response from the company, or the owner / manager '[Name Removed]'. We are highly disappointed, and wish we knew of the other rubbish reviews prior to booking with this business. We will now be taking this matter further.

UPDATE: Reported to FAIR TRADING.... highly encourage others to do the same.

Horrible - will ruin your party!!!! – Absolutely horrendous! They told me light rain would not be a problem and a rain cover would be provided. No such thing! The rain was light but still went through the jumping castle. Not to mention it was dirty. It wasn’t safe and I demanded a refund and he said he would call police if he couldn’t pick up the castle. I wish I had read the reviews. Will contact Fair Trading next.

Misleading tricky advertising – Be very careful when dealing with this company. Their advertising is tricky with wording that misleads. I was looking for a cassette player on the internet that sells cassette player. They posted an apparently good price of $33 with wording suggested a cassette player but in fact a cardboard with the picture of a cassette player. The intention is… Read more

to trick potential buyers. Why put an advertisement of a cardboard picture amongst advertisements that sell real cassette players if they don’t intend to mislead? Anyone would agree that cardboard will a picture of a cassette player can’t possibly worth $33.0!! When I received it by post, I immediately contacted them for a return and re fund because it is useless to me. They keep referring to the advertisement that is no longer found in the original internet and finally mrefuses to accept a return of the misleading and useless product. Any honest trader would accept a return a product unused in original packaging for refund even if a customer makes a honest mistake and ordered a wrong product due to misleading advertisement.

I will certainly not deal with them again and advise others not to deal with them. If you have no choice scrutinised the wording of their advertisements very carefully because they do intend to mislead. Avoid them if possible

DO NOT HIRE. LOOK ELSEWHERE – Worst experience! Hired a jumping castle, arrived an hr late while party had started, was set up to find the jumping castle was disgustingly dirty from mud, kids couldn't jump as it was wet mud and was not sending our guests kids on there. Driver offered to wipe it down with paper towels and stated it was "clean" the only opinion they gave us was… Read more

to pack it away and take it and ruin the whole party while kids are sitting waiting for set or clean it ourselves, so my husband had to gerni the entire castle while the party was going on and kids were patiently waiting- Banner fell off within the hour so did the jumping castle, manager and customer service just brushed things off and over the phone to shut me up advised to send acc details for a refund, never happened and then claimed "oh well it was left there and used so not able to refund' They have no customer service skills, are rude and dodgy and still haven't refunded my bond. I have also contacted fair trading.

STAY AWAY - BUYER BEWARE - WORST EXPERIENCE EVER!!!! – Took our money for a slushy machine that was delivered - dropped while being delivered - leaking and did not set - didn’t get to use it at all after trying to manage the leaking and trying to get the slushy to set for 5 hrs and it just never happened - it all went down the sink!!! Trying to get a refund and to speak to someone is impossible-… Read more

management are disgusting stating that “it’s normal for the machine to leak” that’s normal!!!! Never again stay away I hope you read these reviews and don’t make the mistake I did - should have read all the reviews here before parting with our hard earned money. Please stay away.

Do not use - choose others - poor service, unsafe product – Jumping castle was dropped off 20 minutes before the party was to begin, no communication, not able to be contacted by phone (office shut). Castle had a slide but the bottom of slide was missing and extremely dangerous, we had to put pillows down so that children didnt injure themselves. After the party the castle was only collected the next day, again with no communications. Show details

WARNING!!! Stay away!! Faulty equipment and bad service – Terrible products and services. We hired a jumping castle for my 5yr olds b'day party and it deflated within an hour. We tried to contact the company but nobody will take our calls. 4 days later we received an email from a lady named Rishel Smith who proceeded to Inform us that they will not be issuing a refund and even though [Name Removed] the delivery driver admitted fault. We have taken this matter to the department of fair trade.

TERRIBLE – I hired $1100 worth of items from this company. The pancake machine did not work at all and the gelato cart did not keep ice cream frozen and now I can’t get any kind of refund as the company won’t respond to emails or phone calls

Worst company ever – Hired their dancefloor for an event. After informing them of the stairs at the venue they said yes they can get it up there. On the day of delivery they informed us that they cannot deliver up the stairs after we specifically asked if possible prior to finalising the booking. We had to carry this dance floor up the stairs by our selves. Not to… Read more

mention that they did not assemble the dance floor correctly. Do have photos to show the dancefloor not screwed in. No compensation and are blaming us for it not being not assembled. What a disgrace of a company. Have also reported to fair trading for lack of service and a product unfit for its purpose! Boycott this company! Not to mention the 20+ calls we made to get this rectified on the day and after. No response.