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Funtime Party Hire

Funtime Party Hire

3.2 from 158 reviews

Reviews

(74)
(16)
(2)
(3)
(63)

Reviewer Photos & Videos

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Sibel

SibelSydney, NSW

  • Verified customer

Do not hire from these people!

published

These people are forcing me to pay for a service I had no choice but to cancel due to government restrictions and will not be returning my deposit of $50. I am reaching out to fair trading ombudsman. Not only are they taking my $50 but asking me to pay for the full amount which they haven’t even provided me with a service. Proof of [name removed] email is below.

  • Verified customer

If your thinking of hiring from this Company. Don't.

published

I hired a jumping castle for my daughters 6th Birthday Party which has now been cancelled due to government restrictions and this company are forcing me to postpone without the offer of returning my funds.The response I've received from [name removed] is well we can still deliver as we are a delivery service" to throw it back in my face that I can not hold the event due to the covid19 restrictions by saying "oh well we can still deliver" so this is my problem is disgusting.

BAD SERVICE

published
2 comments
Funtime Party Hire
TaylorFuntime Party Hire
Lani
Lani
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if i could give it 0 stars i would

published

I find it really sad that with all the hysteria happening at the moment we decided to cancel our party and booking and they refuse to give us a $50 refund. Considering i also run an events based business we have been inundated with cancellation and have a "non refundable" deposit but under these circumstances have had the heart to refund everything in full! Very disappointing. Will not be using this company or recommending this company ever.

2 comments
Funtime Party Hire
TaylorFuntime Party Hire
lee
lee

And now you've stooped to a lower level and left a bad review on my business page.
Good luck & Peace.

Venesa

VenesaSydney, NSW

DO NOT USE THIS COMPANY

published

Completely unprofessional, cancelled my hire 2 days before my function with an email couldn’t even call , when I tried to call couldn’t get put through to anyone was told someone would call me back and surprise no one ever called me back , was told that my refund couldn’t be processed same day as it needed to get approved by 3 people why when they cancelled the hire . No customer service skills at all such a headache to deal with would NOT recommend them at all

1 comment
Funtime Party Hire
Taylor M.Funtime Party Hire
Elena Constantinidis

Elena ConstantinidisSydney, NSW

  • 2 reviews

The soft serve ice cream was a success for young & old!

published

We love the ease of dealing with Funtime! The delivery was on time, everything was as explained, and operating the soft serve machine was a cinch! Everything was picked up as explained as well. It was such an easy transaction and when hosting a party for 75 people, it is exactly what we needed!

We will definitely use Funtime again!

Thank you!

1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Thanks so much for your kind feedback, we look forward to working with you again :)

Sophie

SophieSydney, NSW

Appalling Service

published
1 comment
Funtime Party Hire
Taylor M.Funtime Party Hire

Hi Sophie, this isn't the experience we want for our customers at all and I would like to look into this. Please reach out and me at taylor@funtimepartyhire.com.au, I tried to find your name in our system and I can't match it up with any hires.

Great quality fun

published

The kids loved the jumping castle and couldn’t get enough of it. Thank you for being so reliable and offering a quality service! Will definitely contact you for our next event.

1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Thanks so much for your kind feedback, we look forward to working with you again :)

Incredibly seamless and quick!

published

Very professional and quick service! Everyone loved the jumping castle! It was incredibly easy to order the castle over the phone and easy contact throughout the whole process. 100% would recommend to others.

1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Thanks so much for your kind feedback, we look forward to working with you again :)

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Made life easy!

published

Brilliant. On time for drop off and pick up. Products great! Barrels and stools gave great atmosphere for party. Recommend and would happily use again. Thanks guys. Very happy customers.

1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Thanks so much for your kind feedback, we look forward to working with you again :)

4yo birthday party

4yo birthday partySydney Surrounds, NSW

Jumping castle and slushy machine

published
1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Thanks so much for your kind feedback, we look forward to working with you again :)

warrenb

warrenbSydney, NSW

Perfect service

published

really good service, extremely nice and friendly staff that arrived, arrived on time, they were set up quickly my kids absolutely loved the castle that they brought with them and were able to pack up quickly when they were leaving

1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Thanks so much for your kind feedback, we look forward to working with you again :)

DO NOT USE

published

Ripped me off by saying I didn’t put enough money in envelope and went to my husband who was not aware. Then the castle was unsafe and kept deflating so we couldn’t even use it. The Velcro logo was that broken it wouldn’t stick.
They took no responsibility, I would hire elsewhere!

1 comment
Funtime Party Hire
TaylorFuntime Party Hire
Laurie

LaurieSydney, NSW

Fantastic service!

published

Reliable, courteous, well priced hire furniture that delivered exactly what was expected. Customer service team was exceptional , answering my inquiries promptly and always friendly in writing and over the phone. I would highly recommend!

1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Thanks so much for your kind feedback, we look forward to working with you again :)

Best fun at our 4 yr olds birthday party!

published

Funtime were punctual, pleasant and provided an amazing, safe and fun environment for the kids. Was a big hit at my daughters party! Would highly recommend! Great form of entertainment! :)

1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Thanks so much for your kind feedback, we look forward to working with you again :)

Party & Events Hire

Find out how Funtime Party Hire compares to other Party & Events Hire

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Do not use this company - Dishonor and provide bad machine

published
1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Do your research

published

I spoke with them on the 14/02/2020 about 9:40 am. Spoke with Chandelle asking if there is heavy rain and can not use the jumping castle we were looking at booking (due to the recent heavy rain event we've been having in NSW) for a party, do we lose the $50 deposit. She said yes (which is fair enough) however, she also said you CAN NOT cancel, only reschedule for another date. And if we chose not to use it at all and not reschedule, we would STILL have to pay the full amount ($240) for something we did not even get. This is even if we don't use it at all and no matter how much notice we give. I asked to speak with a manager, waited on hold for 8 minutes and then they just simply hung up on me. Ridiculous!!

1 comment
Funtime Party Hire
TaylorFuntime Party Hire

STAY AWAY!!! I

published

DI NOT USE THIS COMPANY!! Scam artists and will rip you off. They will take you money and not deliver a service. Terrible to think how much money they have made off people's $50 deposits they take and then don't refund or even give you the product or allow you to cancel. They think they are clever....they are scum

1 comment
Funtime Party Hire
TaylorFuntime Party Hire
Abbey  The Ponds

Abbey The PondsSydney, NSW

  • 5 reviews

I was about to give this company a glowing review, until I had to get my deposit refunded

published
1 comment
Funtime Party Hire
TaylorFuntime Party Hire

Hi, thanks for your review.
I can see there was confusion as the bond was paid via PayPal and refunded then paid via bank transfer.
I can confirm the bond was refunded for you already.
Thanks again

Anonymous

Anonymous

  • 2 reviews
  • Verified customer

Under resourced and does not return bond

published

Reasons to avoid avoid avoid!

1 - Dancefloor technician arrives late and asks me to send people to help....
2 - Dancefloor was not provided as per my order... I asked for 5x5 and there was plenty of space to make that happen....
3 - Emailed and called for bond, then accuses floor was not cleaned and does not reply afterwards....

It’s not about the money, it’s about your service.
Unhappy customer

4 comments
Funtime Party Hire
Taylor M.Funtime Party Hire
Funtime Party Hire
Taylor M.Funtime Party Hire
Anonymous
Anonymous
Page 1 of 8

Questions & Answers

Amy V.

Amy V.asked

Funtime could you please advise why your are delaying refund of bonds to customers who have met terms and conditions hired with you in the last 2 weeks. Myself and my friend are still awaiting our bonds. You are uncontactable, have told us 'a manager' will call us and the refunds are with 'accounts'. We have been waiting for two weeks.

2 answers
Gayle
Gayle

Hi Amy, this company does not return bond money at all. It's quite a scam actually. Read through the reviews and you can see it's all similar nightmare stories. I've hired from them way back and they haven't refunded my money back. That was 4 months ago. We had to escalate it to fair trading. I'm sorry for your experience.

Funtime Party Hire
Taylor M.Funtime Party Hire

Hi Gayle, what is your invoice number or name on your invoice? I cannot find any emails or invoices in our system from you. Please email us with your details to taylor@funtimepartyhire.com.au so I can look into this.

Jessica G.

Jessica G.asked

Does Anyone know where the warehouse is for local pick up? my event is on Sunday and I'm freaking out!

5 answers
East Gymnastics
East Gymnastics

This company is totally dodgy and currently not even answering phone calls. I havent received my bond back and my castle arrived 2 hrs late. If I were you I would quickly organize another company and cut your losses. I have made a complaint to department of fair trading.

Lisa T
Lisa T

Sorry Jessica, looks like another victim for them.. Avoid them all !!!!!!!!!!!!!!

Jenna
Jenna

I made a compaint to Fair Trading too but they had every excuse under the sun so no result and FT are pretty much a toothless tiger. Hope you have better luck! Jessica cut your losses, contact your banking institution and proactively stop the hire company from taking any more money from you - because they will sneak it out!

dcremona

dcremonaasked

is it worth hiring frm fun time party service i dont know and dont want to order a jumping castle to then have it not come or bad customer service any advice?

14 answers
samantha m.
samantha m.

Don’t waste your time. They are the worst company! Try ash jumping castles

Funtime Party Hire
TaylorFuntime Party Hire

Welcome to product review, I see your account is only new here and you have just posted on our page for the first time. We have been in business for over 10 years, we provide high quality & affordable party hire equipment and why we have the highest return rate of customers who continually hire from us time & time again. You say why hire from us and not someone else?
- Delivery by a professional, uniformed staff member
- On time to your event without delays and problems.
- All products are professionally cleaned and sanitized.
- $20,000,000 Public liability insurance coverage.
- Easy booking  & communication leading up to your event.
- The industry leader in party hire product and services.
- All equipment supplied and tagged and tested professionally.
- All jumping castles will be fitted with RCD's & on request can provide also for other machines.
- The happiness we bring to your event.

Not only that we are the only party hire company to offer highly competitive pricing but also our exclusive rewards program. Where every dollar spent with us becomes more savings off future events.

We are trusted by leading brands from Ikea, Bunnings, Commonwealth bank, NSW Police, ABC, Channel 9, Channel 7 & so much more. Our huge portfolio shows why we are the largest & more trusted party hire company.

Jimmy
Jimmy

They are great to deal with, we just completed our 3rd hire with them over the weekend the staffs are wonderful and friendly and have had no issues with them.

Get an answer from our members and Funtime Party Hire representatives

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