Having to seek a refund through my credit card company as Garuda wont refund on a "non refundable" ticket despite cancelling flight due to COVID 19 AFTER changing the travel date by 4 days and the destination from denpasar to jakarta!!!! I paid premium price for tickets through this mob and feel BEYOND ripped off. Love Bali and the Balinese and when everything gets back to normal I shall tell everyone-Do not ever fly Garuda!!

Booked to fly in May this year.
Multiple flights to get to Rote Island. After booking and the onset of COVID-19 they changed their booking terms and claiming to refuse to refund flights and offer a credit valid for 12 months only. Now chasing a refund through my credit card instead as they are breaching Australian consumer law by changing their terms and conditions after we booked and refusing to refund despite unable to provide the promised service. Have flown Garuda once before and my board bag was stained with petrol on that flight also, will go back to flying Virgin unless absolutely necessary

We have always flown Garuda Perth to Bali many times but not again. We have always had the larger plane but we're cramped into the small plane. We had to disembark on the tarmac at Bali and bus it to the terminal. When leaving Bali we had to go downstairs to get a bus to the small plane. Most passengers were not happy.

I just found out that Garuda now doesnt serve alcohol. I will be changing carriers for my trip next year. When you pay top dollar, alcoholic should be included. The staff are great tho.

Couldn't do the trip and cancelled the flight at the airport where I was informed I would receive a partial refund of the flight tickets. That was 4 months ago and I still haven't received any money back. They informed me I should contact the agency trough which I bought the tickets and I'm in direct contact with the agency, who says Garuda never sent to them the refund money. Garuda says it's done, but no proof of the payment was ever shown.

We had flown Garuda for the last 2 years and had some great flights with clean and relatively new Aircraft. We started reading negative reports about Garudas service changes just after we booked Business class seats Melb to Bali. I must say looks like they have lost us as customers. The Aircraft were older, stained seats and my business class seat was broken. Sorry Garuda but while your service standards drop we will not fly with you again.

Up until March this year I was very happy with Garuda and was recommending them to my friends and acquaintances. Our flight out from Perth on 22nd October was cramped, smelly and dirty and what is it with this tarmac bus all of a sudden? This is not the service one expects from a fulls service carrier.Our trip back on 1st November was worse - 6A gate was inadequate, bus was ad hock and unreliable -on the plane the air conditioning was poor, had wrong meal ( we ordered vegetarian as always) non of the head sets I was given ( 5) worked, in flight entertainment was poor, and the plane was smelly and dirty. The crew were doing there best and I'd give them 5 stars but the rest was a one star. Come on Garuda - get back to how it was !

Disgraceful, charged for full service and treated like your on a budget airline.... Using smaller planes out of Perth, packed in like sardines, food 1/10, comfort 3/10 in-flight entertainment terrible and the service was crap! No wines etc only beer when we asked for a drink, long line for the two toilets economy passengers were allowed to use. And lucky we only travelled with hang luggage because that was all left behind in Perth... Honestly so disappointed they should refund at least half my fare...I think they will lose alot of future passengers if they keep it up..

I flew Garuda to and from Bali in June 2019 and they were wonderful-I would rate them 4/10. I flew to Bali from Perth on 18 October 2019 returning 26 October 2019. Garuda has managed to insert more seats in each row of their plane. It was difficult to move around the plane or to get into or out of seats. Corridor is now so narrow passing is impossible. I think it is a safety issue because of the cramped conditions. I also felt sorry for staff who were doing their best. Please Garuda remove the extra seats and return to you original configuration. I will not fly Garuda again until this is done. Thank you

Flew Melbourne to Bali on GA718 business class. Wanted to fly direct so had to fly Garuda, which concerned me after all the negative reviews. Great service, reasonable flat beds, no issue with food or drinks during flight.

We had booked business Perth to Amsterdam return via Jakarta for our entire family. We had everything booked for a 3 week holiday. Then they completely cancelled the entire route and wanted us to go via Samatra and have 8hrs in both Jakarta and Samatra so a 44hr trip. Theyve obviously failed at launching a new Aus to Europe offering. Never trust them. Weve had to book another airline 8 weeks out and obviously very hard to get 4 seats. I am very tall so need the leg room and all we can get is economy at 75% of what we could have booked business with another airline originally. Not happy

Flight GA718 from Bali to Melbourne.

The polite flight attendant cane round to ask if I would like a drink.

Whiskey and Dry Ginger pleases I replied.

Sorry we don’t have Dry Ginger was the reply. Apparently they do have whiskey - Chivas and Gin but not the mixers. No tonic for the GnT!

Not good enough.