Garuda Indonesia

The flight I booked in February 2020 is no longer offered Melbourne to Denpasar, so I am entitled to a refund. Garuda has agreed but have still not paid! If a company advertises a flight and the customer books it directly through their website, then changes the destinations the customer is entitled to a refund. I have agreed to accept a refund (and pay a cancellation fee!) but I have waited well over 3 months for this refund. There have been countless emails and phone conversations but the same thing is told to me over and over "it has been referred to our online booking department". Pay up!!!

I booked tickets through my agent flying with Garuda Indonesia. It was scheduled departing from Guangzhou, China to Jakarta and then to Sydney on April 12 2022.
3 hours before departure time, the check in counter was not open. There were neither staff nor other passengers. I called my travel agent, I was told according to what they could see the flight was normal, and would depart on schedule.
2 hours before departure time, my travel agent let me call Garuda directly, and I did.
After I quote my name and ticket number, I was told that the fl...

Booked tickets well before the very first lockdown in 2020. 6 tickets to the value of $ 4900.00. I have had no refund, no voucher…. Got nothing in response to my claims. Will never ever use or recommend this air line to anyone.

Garuda cancelled our flight we were due to fly out of Melbourne in May 2020, we booked well prior to Covid however, they feel its fair to change their terms and not provide a full refund. Refund will absorb 80% of what I paid and was told Id still have to wait more than 12 months. Or I can wait and book a flight sometime in 2022 if I'm lucky. DISCUSTING and will NEVER book again.

They cancelled my flight due to COVID-19 and refuse to give me a refund. They won't help me at all. There's not much I can do so I'm going to lose all my money. Please don't make the mistake of booking with them.

Our flights from Sydney to Holland, purchased end of 2019 were cancelled due to COVID and more than a year passed and still no refund! It is a absolutely horrible company. Never again!

9 months on and still trying to get a refund. They have offered less than half of the value of our tickets if we take a cash refund. It’s outrageous that we are expected to pay $500 for a service that we never received. I will NEVER book Garuda again. Should have gone with Jetstar at least they treat their customers fairly

Very disappointed to have our flight cancel but you don’t give cash refunds, your happy to take our money which we work hard for but can only get tax back , I have lost $1700 not much to some but a lot to our family, never again Guruda you have lost us as customers

Garuda Indonesia changed our flights with a 4 day date difference and different destination. After this our flights were then cancelled due to covid 19.
Travel dates were April 26th 2020 - May 3rd 2020.
Garuda have not once offered a refund and just a credit which needs to be redeemed by July 2021.
This is not feesable for my family and i, let alone do i believe international travel from Australia to Indonesia will be allowed by then.
I did not cancel my flights, garuda did. Therefore i should be entitled to a refund of the money i have spent!
This poor customer service, lack of care and communication has made my decision that i will never use garuda again and will encourage any family and friends never to do so as well.

WE booked our airfares for travel in April 2020 direct with Garuda. Due to the 'virus', the boarders closed and flights cancelled. Contacted Garuda in March who advised they would not give a refund but will provide a voucher for future travel. This did not suit me for family health reasons. I made a claim through my insurance...they are just as bad...still waiting. I contacted Garuda again who then advised 'I am entitled to a refund less the cancellation penalty of $250! WHAT! Why should I be penalised? Not my fault the flights were cancelled....

I have previously flown with Garuda to Bali several times and was happy with their service.
This year we had to cancel our trip due to my wife being diagnosed with Cancer. Garuda promised to provide a full refund (less fees) but keep avoiding paying the refund. Allianz travel insurance say they will cover the cost of the flights but can't because Garuda promised a refund. I have been trying to get a refund since March.
I email Garuda every week and keep getting the same response; "we do apologize for the inconvenience. Regarding your inquiry ...

Garuda are still issuing cancellation fees even though I'm unable to travel from Australia to Bali. Why should l be charged and fees if I'm unable to travel. Very poor customer service when l contacted Garuda.

Booked airfare from Melbourne to Bali for September, flight was cancelled due to covid19 and now they want to charge $250 per ticket cancellation ( I have 7 tickets ) $1750 penalty.
Have flown Garuda over 39 times, this we’ll be my last

Having to seek a refund through my credit card company as Garuda wont refund on a "non refundable" ticket despite cancelling flight due to COVID 19 AFTER changing the travel date by 4 days and the destination from denpasar to jakarta!!!! I paid premium price for tickets through this mob and feel BEYOND ripped off. Love Bali and the Balinese and when everything gets back to normal I shall tell everyone-Do not ever fly Garuda!!

Booked to fly in May this year.
Multiple flights to get to Rote Island. After booking and the onset of COVID-19 they changed their booking terms and claiming to refuse to refund flights and offer a credit valid for 12 months only. Now chasing a refund through my credit card instead as they are breaching Australian consumer law by changing their terms and conditions after we booked and refusing to refund despite unable to provide the promised service. Have flown Garuda once before and my board bag was stained with petrol on that flight also, will go back to flying Virgin unless absolutely necessary