Garuda Indonesia
Verified129 reviews
They were late in departing a city as they missed landing time in the arriving airport. However, they ensured we did not miss our next connecting flight with our baggages transferred in less than 5 minutes time. The stewardesses were great and welcoming. The foods were tasty. Qantas (and Jetstar) is a big embarrassment by comparison. I'll be using it again when going to SE Asia. Show details
Garuda Indonesia completely ruined the start of our family holiday. Our flight was delayed three separate times in a single day, wiping out the entire first half of our carefully planned trip. What was supposed to be an exciting beginning turned into hours of frustration, uncertainty, and stress at the airport. Even worse was the airline’s… Read more
response — slow, disorganized, and utterly pathetic. There was no clear communication, no sense of urgency, and absolutely no care shown toward passengers whose plans were being destroyed. For a national carrier, the level of service was shockingly poor. Extremely disappointing experience.
Will not fly with this airline again, I have also told my family and friends who would do the same.
I would give less than 1 star if I could!! I was on live chats for an hour. They just stopped responding to me!!! [Content Removed]???? WORST SERVICE EVER, TERRIBLE Show details
Reviews with attachments
- +2
My Garuda Indonesia return flight from Mumbai to Melbourne on 31 December was cancelled close to the travel date, causing serious disruption and stress. What made this experience unacceptable was not just the cancellation, but how poorly it was handled. There was no clear communication, no ownership, and no urgency. I was repeatedly told… Read more
different things by different representatives.
When I contacted Garuda directly, I was informed that alternative flights on the same day were available, but they could not rebook me because a refund request had already been initiated by the booking agent. This created a deadlock where Garuda would not act, and the agent kept redirecting responsibility back to the airline.
As a passenger travelling internationally with fixed dates, this level of service is inappropriate. Being left without confirmed return tickets just days before travel is unacceptable for a full-service airline.
Cancellations may happen, but the lack of coordination, accountability, and customer care shown here reflects very poorly on Garuda Indonesia. Based on this experience, I would not recommend Garuda for international travel, especially when reliability and support matter most.
I booked a return ticket from Melbourne to Mumbai and Mumbai to Melbourne. My return journey was scheduled for 31 December. Just 10 days before travel, I received an email stating that my return flight was cancelled. Expedia then suggested an alternative itinerary that made no logical or practical sense.
However, the connecting Garuda flights they suggested were not aligned with my actual travel date. Some legs were suggested two days earlier (29 December), while others were still shown for 31 December — a complete contradiction. How am I expected to take a connecting flight two days before I even arrive?
They are saying I canceled flights on 23rd Jan. This is totally incorrect. As I was receiving cancellation flights updates from Garuda Airlines and Expedia initially, I was trying to call Expedia multiple times, and I was not able to connect. Multiple flights suggested having more added hours and incorrect connecting flight time issues. So I went online on 23rd and clicked the button "cancel or change", now this button does not allow me to do anything else as the website said "I will have to wait as someone from the Expedia team will contact me for cancel or change of flights". This means I am waiting for the call from Expedia Team and this does not mean I cancelled the flights as I am expecting a call from expedia for change of flights.
Also how can you cancel flights without consultation or confirmation? Endless Calls, Zero Solutions
For the last 10 days, I have:
Spoken to 15+ Expedia customer service agents Escalated to 5–8 supervisors Spent 10 + hours on calls (I have full call history) Been repeatedly told: Our backend team is working on it and it will take 24 hours to resolve
Despite all this, no confirmed solution was ever provided.
When I contacted Garuda Indonesia directly, they clearly stated:
Flights were available on the same day, They could rebook immediately BUT they could not proceed because Expedia had already initiated a refund request
This refund request was done without my consent.
I relayed this exact information back to Expedia. After 2+ hours on another call, the supervisor again told me they would “check with Garuda.” Later, another Expedia agent claimed no flights were available anymore, contradicting what Garuda had told me earlier the same day.
This is unacceptable because:
On 29th agent from Expedia said he will be asking for a special waiver from the airlines. Once that part is done, Expedia will quickly book another flight for us. Now we are stuck in Ahmedabad and can't go to Mumbai which is 10 hours in Uber to catch a flight from Mumbai due to this flight cancellation issue. So agent from Expedia said he will book flights from Ahmedabad to Delhi and Delhi to Melbourne once the waiver is approved. This all will happen in under 24 hours.
Today is 30 December. My flight is in 1 day.
I still do not have confirmed return tickets.
No one at Expedia can give a clear answer.
Garuda says they can help only if Expedia cancels the refund request.
Expedia keeps passing responsibility back to the airline.
Garuda first cancelled a flight on 31st, then made 2-3 flight changes (with incorrect leg flights) and then at last saying there is no flight availability.
REFUSED A WINDOW SEAT BECAUSE I HAVE CANCER Being diagnosed in June 2024 with Stage 4 terminal cancer was a shock. Since then, I’ve been working my way through my bucket list of travel destinations, travelling business or first class on at least 10 leading airlines. One of the side effects of the cancer drugs is fatigue. So, the distance between… Read more
check-in, premium lounges, and departure gates can be a real challenge. To overcome this, I typically request wheelchair assistance, which I did with Garuda Indonesia. But unlike every other airline that was happy to help make my flight as positive and enjoyable as possible, Garuda took a different approach. A wheelchair was only possible if I moved from my chosen window seat to an aisle. This requirement would be totally understandable if I were disabled due to the safety risk – but I’m not. So, I was forced to drag myself through Sydney & Jakarta international airports without any help or assistance from Garuda. To claim yourself to be a 5-star airline is just that – a claim. You still have to prove it.
Customer service on chat is not answering my question clearly – I asked about my bag inclusion with my ticket. Not happy the chat customer service gave the wrong information. Under manage booking and on electronic ticket, there is no detail about bag allowance . It is just make the bad experience checking in with Garuda. The customer service on the chat should verify that I had 30 kg maximum capacity per… Read more
person. Simple answer and reconfirming words so that there is no misunderstanding. The cost per kg was not much $30 per kg. I had to move my bags around in front of check in counter (embarrassing), took time and pay extra kg. It should be more clear.
Sky-High Surprises: A Garuda Airlines Adventure ✈️! – A Pleasant Journey with a Few Hiccups. On 7/12/23, (yesterday) my husband and I took a Garuda Airlines flight from Melbourne to Jakarta, an approximately 8-hour journey. Our overall experience was delightful, with a smooth takeoff and landing. I highly recommend this airline for its cost-effectiveness. The customer service was superb; the crew… Read more
was consistently cheerful and friendly. However, the only drawback was the pre-ordered vegetarian meal – it was inedible, consisting of a small, soggy salad and unpleasant bread. I hope this will be improved on our return trip in January 2024. Thank you #GarudaReview #FlightExperience #TravelFeedback #SmoothTakeoffLanding #FriendlyCrew #VegetarianMealWoes
- +3
Appalling – We have just completed our journey from Perth – Denpasar return, and must say that I was disgusted with the flight and service. We have travelled many times with Garuda and they have always been our airline of choice, however, after this last journey, I am not sure that we will ever travel with you again. We booked our flights in May 2019 and… Read more
was really looking forward to travelling with them based on past experiences. We received an email advising us that the plane had changed, however, what we did not expect was a small cramped and dirty experience.
On our outward flight – Perth to Denpasar, it all started when we asked for champagne before take-off – this has always been our one little pleasure, only to be told that we were not allowed champagne until after take-off! – this is a first for us and we were extremely disappointed. Added to that, my seat was not secure and it moved all the time, the head rest on my husbands seat would not stay up. The hostess was very surly and did not understand English very well, even though we tried to explain to her what the problem was. When the champagne eventually came out, it was flat, and tasted disgusting, we asked the hostess to take it away – she just laughed and ignored us. My husband asked for a gin and tonic – the most popular drink in the world only to be told that they did not have any! When we arrived at Denpasar, we parked at the furthest end of the airport and were bussed into the terminal, luckily I had paid for VIP service and we were escorted to the terminal.
Halfway through our holiday I received a message asking me to contact Garuda in Perth urgently, I do not turn on data usage when we are in Bali due to the extreme cost, I tried to call the office only to be told that the lines were busy and that there was a long waiting list, eventually Perth office called me back to say that they wanted to down grade us to economy as they had overbooked business class, I told them that I would not accept this – one of the reasons we book business class is because we are not small people and it would be uncomfortable for us to try and sit in economy, it is also not fair for the person who had to share the row either. This call has cost me $40 it has just appeared on my bill. I don’t believe for one minute that the seats had been overbooked – it was because Garuda had decided to change the plane and wanted us to carry the blame for that – this service is not acceptable!
The inward flight from Denpasar to Perth was even worse. We had to leave from Gate 6A, upon reading that we knew that we were in for another bus ride, however, the gate was terrible, there was another flight leaving from the same gate and confusion ensued.
When we finally got on the plane, my seat was like a rocking chair – this is very unsafe practice! The armrest was filthy, I tried to clean it, I mentioned it to the hostess – who was actually very nice this time – she reported it to the ground staff, they tried to clean it, but the dirt would not come off.
Once again we were told that we could not have champagne before take off as it was no longer allowed. After take-off, we were given very nice champagne this time. I took my screen out of the armrest only to discover that it was disgustingly filthy – the hostess and purser on the flight could not believe what they were seeing, and not matter how we tried it would not clean up! No gin and tonic again! My husband asked for the beef for his meal, only to be served a mincemeat rissole.
Now there are a few things going on here, Garuda are taking advantage of its customers, cutting its services but keeping the prices high – I paid $2,500 for these flights and feel as though I have been robbed. They need to realise that Perth is not longer the state with endless money – the mining boom has finished and people are looking for good value for money and you are not delivering.
Some friends of ours travelled from Sydney to Denpasar the day before us they asked us how we liked the vanity packs that business class were given? – we do not get them any more – they could not believe it. I mentioned that the hostess told us that they were not allowed to serve champagne before take-off, only to find out that they were served champagne before take off and throughout the entire flight. The plane that they were on was lovely and we had an old, dirty and my opinion unsafe plane.
I was speaking with a friend who flew on a small plane from Bali to Perth on Thursday and she was saying that it was awful, the plane was small with no leg room – she is a small woman who has had a knee operation and was very uncomfortable throughout the journey, she also mentioned that the food was awful and when she asked for a white wine was told that they had run out – for a full service airline this is not acceptable.
Garuda always had pride in the fact that it won Skytrax awards, I have noticed that you are sliding down in the rankings, based on our experience I am not surprised. Many people I spoke to on the plane in business class were not at all happy, and whilst in Bali we spoke to people who were disappointed that the airline was declining and were now looking at alternative carriers.
Remember that word of mouth in the best form of advertising, if you look after your customers they will look after you!
I have attached pictures with regards to the state of the plane.
I would be interested in hearing how the decision to treat Perth passengers as second class citizens and reducing service but keeping the price high came about – whoever made this decision has made a big mistake and it needs to be reversed.
Positive reviews
Highly recommend Garuda! – Always provide an excellent service. I fly regularly Sydney to Bali. Service and food are always amazing. They couldn’t be more friendly and helpful. Planes are always clean and am yet to have a delay. Highly recommend! Show details
Good value and ample leg room – Reading reviews was a little worried but was overall impressed by the flight and service from the cabin crew. Aircraft is showing its age in some spots but the leg room was amazing as a 6’2 person in economy. Only complaints the outdated entertainment system slow and unresponsive and limited selection. Full flight, multiple times the cabin through came offering drinks alcoholic and otherwise. Meal was edible but not the best. Flight on time. Show details
Was surprised by how good they were after all the negative reviews – Flew Melbourne to Bali on GA718 business class. Wanted to fly direct so had to fly Garuda, which concerned me after all the negative reviews. Great service, reasonable flat beds, no issue with food or drinks during flight. Show details
Negative reviews
Gurada Indonesia rescheduled my booking to Sorong to the following day about two weeks before the flight. Naturally, I was keen to discuss my options. The customer 'chat' is never working! The customer WhatsApp line is never working! The help line (phone) options are all in Indonesian! I finally got a reply to an email stating "due to operational… Read more
reasons.....'., and due to the status of my ticket no refunds were available to me!! Pretty rubbish, and I won't be booking with them again.
Booked and paid for return flights from Brisbane to Padang for family of 4. Over $6000 cheerfully accepted by the airline through Flight Centre online approx 4 weeks ago. Itinerary received. Approx 4 weeks later Garuda inform us via Flight Centre online of a flight schedule change, meaning one of the Garuda connections did not meet minimum… Read more
required time. And so, the nightmare began with absolutely no help offered by Garuda apart from refusals of possibilities proffered by several flight Centre consultants. 3 weeks of back and forth with absolutely no success - unbelievably frustrating to say the least. Actually, more than frustrating, but good manners prevent me from really telling it as it is.
Latest rejection because Flight Center online suggested we alter our flight from Brisbane to Sydney (with Qantas, to catch Garuda from Sydney) to fly to Melbourne instead, to catch the Garuda flight from there...as there were 'NO FLIGHTS' ex Sydney to Padang with Garuda according to Flight Center online, despite the Garuda website showing available flights out of Sydney to Padang on the day in question.
Nope, no good according to Garuda, as the initial Qantas flight to Melbourne was apparently a Qantas Link flight not 'Qantas' as per our original flight booking. We had no inkling that our 'Qantas' Flight was to be with Qantas Link not Qantas, as it was suggested and organised by Flight Centre online. And you may see that travel company name mentioned a lot in this correspondence. Never again. And so, this suggestion to fly to Melbourne instead of Sydney also rejected by Garuda. And all of this due to Garuda altering its flight times in the first place. No wonder Brisbane doesn't allow Garuda to fly from there. Absolutely appalling interactions with this airline through Flight Centre online, which presented its own unique problems.
Apparently, we are able to cancel our booking as the error occurred with Garuda altering the original flights meaning we would miss their (our) connection in Jakarta. Full refund I believe... however this is far from a sure thing at this stage. Oh yes, just to top the whole experience off, a 12 to18 week turnaround for our refund. The airline has already had our $ for the last 2 months with another 3 to 5 month wait for the return of our booking money. How is this allowed and even legal in this country? Avoid Garuda and while you're at it, avoid Flight Centre Online.
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Used to be a good airline with excellent service, but not now. Flights delayed, no meal options (unless you argued that you don't eat certain food offered, then the option is available). Inflight service is good, stewardesses are polite and courteous. Just the flight times. Recently flying from Jakarta to Sydney booked for Sat 31.06.2025 at 23.30… Read more
pm from Jakarta, flight was 'delayed' until the next morning at 07.30 am. Came the following morning at 7.30 am, flight was announced being delayed again to 09.30 am, then again delayed to 11.00 am. Found out the reason of flight was 'not having enough passengers' from Dubai. What a joke. What sort of airline is this? Imagine people on transit from other long distance city, no compensation apart from a piece of bread and a bottle of water. What a joke!!! Never fly this airline again!
Recent reviews
Cancelled flight alternative was unreasonable. No compensation offered. I booked through Mytrip and Garuda cancelled the flight last minute. Show details
Won't fly with garuda anymore – If i can give zero star, i would. I booked a ticket for my friend through traveloka, never have problem with them before. I fill in the form, title form with MS as for Miss, and then first name and last name. But when I went to garuda website suddenly my friend's name, Siska, became Siskams and then her last name. If it's by your web default, fix… Read more
it!! Try to help your customer who spent thousands of dollars and had been loyal to the airline! Instead, they're scaring me and my friend that the name need to be changed. The only fault is the title comes together with the first name without space. And the title should be at the front. Traveloka said it's fine, and my friend would be able to fly. One of Garuda staff in jakarta give their hands up and they said need to go to traveloka. I called garuda customer service too, but she said it will be fine. And traveloka said it's fine too! But I mean, how do you become so stupid to put the title altogether with first name without space between them and not putting the title at the front like normal people do??? This is ridiculous!!!!
Unfair treatment by Airline & WORST airline that doesn't make sense! – Garuda Indonesia did a flight reshedule cos they forgot to account for daylight saving time and shifted departure time from Sydney to Bali one hour earlier. This is a transit flight for me so i asked to cancel that flight but was rejected and made to pay penalty fees for the time change. I was slapped with a rule that "flights reschedule within… Read more
90min time frame is not entitled to full refund".
How can a National Carrier not know and account for daylight saving time when publishing flight schedules for the public to book? And how can they still force customers to board the flight when they have rescheduled it and not according to the orginal time it was booked by the customer? And to follow on from there, make the customer to pay for penalty cancellation fees for it when customer is unable to board the flight and wants to cancel?!?!
How ridiculous can an airline get? This doesn't make sense at all?!?!?!
Horrible airline – We had a flight booked to Bali, they emailed us a few hours before our flight saying that our flight was delayed by 10hours! I can appreciate that flights may need to delay for a couple of hours or so, but 10 hours is ridiculous! Never flying with garuda again Show details
Very disappointed, expected far better – We have flown with Garuda many times including three to England 1993, 1996 & 2001. We were always happy with their service and excellent food. How they have changed. We just flew with them to Bali and cannot believe how they have deteriorated. Apart from being really jammed in (economy class) the plane was so noisy that the in flight… Read more
entertainment could not be heard. The food was just disgusting being a kiddies portion of four small tasteless pieces of chicken, rice and a few green beans followed by a small piece of cake for desert. I was given a small paper cup half full of white wine which tasted like vinegar. Later in the flight we were served with a kind of doughnut which was barely edible. Garuda, never again
Garuda's service just keep getting worst – My parents went to visit my brother and I in Melbourne and use Garuda for the flight. Flying to Melbourne was good but we encountered multiple flight changes for the return flight. From direct flight to indirect flight, then from 9am flight to 7am flight. We accepted the changes and just went along with the flow. Then another issue occured where… Read more
we asked for wheelchair access. My mom told me that the wheelchair wasn't clean. To the point that it got to her pants. I wasn't there as I only dropped them. I was waiting for them to get the wheelchair but it didn't come for over 30 mins. So I asked the check in counter when they'll get it, and she said my mom will get the wheelchair after there are less people at the check in, which will take awhile. So I decided to go home first, leaving my parents who can't speak English with them, trusting that they will take good care for them. Unfortunately, they disappoint me. My mom told me that the chair is wet and it got her pants wet. She covered the wheelchair with a plastic and just endured the uncomfortable feeling. She texted me this issue so I told her if she can get me to the staff there and I'll speak with them. I spoke with them, told them what my mom encountered and what I got is them blaming my mom for not speaking up, blaming my dad for not saying anything either. I asked the guy who brought the wheelchair to my mom of he wiped the chair or not and he said no. He literally said "why would I wipe a clean wheelchair for. I can see that it is clean". That is the worst excuse and proof of a clean wheelchair. Then he started blaming my parents for not speaking up. Saying there's a plastic there, which he doesn't even know why it's there. Basically proving his ignorance and lack of care to my mom without owning any guilt to the compliancy that he just did. He admitted that he didn't clean the wheelchair and it seems that he didn't even realise that my mom put the plastic to avoid the wet chair! I can't believe his audacity and the arrogance from this person. All I wanted is for them to own up their mistake and make sure that my mom is kept safe and healthy. Our private area are meant to be kept clean. That is one of our sensitive and probe area to bacteria. And all I got is unsolicited indirect accusations and not an once of apologies. Absolutely disappointed with Garuda. The only good thing I find is their kindness/leniency on the baggage. Else, it is absolutely disappointing and disgraceful.
Not a Nice Experience with Garuda – Changed of confirmed return flight GA714 from 28 Dec. '22 to 29 Dec '22 creating additional cost to my planned holidays. Starting from my accommodation cost to my dog care cost. There is no ability for early arrived passengers in the Denpasar International Airport to drop-off the luggage. There is no clear sign and no clear direction from neither… Read more
Garuda nor Airport staff where is the business and economy passengers have to queue, this caused the passengers (include me) who have been queue for more that two hours back to the end tails of the long line, and no Help At All for passengers with children!! A very not nice experience to end my Holidays in Bali !!
Unable to reach Sydney ticketing office – Trying to get through to Garuda's Australian ticketing office on 1300 365 330. Called 4 times (using different devices) and was put into a queue with each call resulting in "I'm sorry we are currently experiencing system problems and unable to process your call". While the queue number was random, I noticed each call would reach the end of the… Read more
queue in exactly 15 mins before disconnecting with that message. This suggests this is an automated script to make it appear as if their line is operating and busy. Wasted over an hour trying to get through. If nobody's available, just close the number rather than keeping up appearances and wasting people's time. I've emailed the office instead and received an automated reply stating a staff member is on leave till 9th of Jan....
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Fake Airline – Made a booking in Feb 2020 for a trip to Bali. Credit Shell offered. Ive been trying to redeem the credit shell. After numerous phone calls where the waiting time is over 20 mins ...no joy... couldn't get thru. They even offer to leave a message on the phone ... you have to talk really quickly because the message lasts 5 seconds before it hangs… Read more
up. Really! Aunt Betty ( Flight Centre owned booking agent ) were no help. Wouldn't deal with them as well.
Very poor service – Waiting to be contacted by Airline to arrange new flights after credit shell was issued due to Covid. Have spent 10 hours over 3 weeks on the phone to the Melbourne ticketing office, haven’t got through the so called queue once! Sent repeat emails and even driven into Melbourne to the ticketing office, but it’s CLOSED!!! I am at a loss!!
Super unprofessional service! Stay away from this airline – Had to cancel my flight because of covid 2 years ago and offered a travel voucher instead of a refund. Called the customer service 2 times asking for refund but they always said it is not available yet. Today I finally called them to use my travels voucher and only to find out that the travel voucher doesn't exist. Even my booking history doesn't… Read more
exist! So I had to send an email after a very long call just get the new travel voucher. They don't even offer flight to from MEL - SUB everyday any more. Better spend your money for a bigger airline and it will save you a lot of time than dealing with them.
Still waiting for a refund from February 2020 that I verbally arranged by phone in March 2022. Not good enough! – The flight I booked in February 2020 is no longer offered Melbourne to Denpasar, so I am entitled to a refund. Garuda has agreed but have still not paid! If a company advertises a flight and the customer books it directly through their website, then changes the destinations the customer is entitled to a refund. I have agreed to accept a refund… Read more
(and pay a cancellation fee!) but I have waited well over 3 months for this refund. There have been countless emails and phone conversations but the same thing is told to me over and over "it has been referred to our online booking department". Pay up!!!
An update for this situation. I finally got my refund from Garuda in September 2022 (over 2.5 years… Read more
cancelled my flight without notice and shocking customer services – I booked tickets through my agent flying with Garuda Indonesia. It was scheduled departing from Guangzhou, China to Jakarta and then to Sydney on April 12 2022. 3 hours before departure time, the check in counter was not open. There were neither staff nor other passengers. I called my travel agent, I was told according to what they could see the… Read more
flight was normal, and would depart on schedule. 2 hours before departure time, my travel agent let me call Garuda directly, and I did. After I quote my name and ticket number, I was told that the flight was cancelled. I felt like crying and my voice was shaking, I heard a big laughter came from the male operator and other male with him. I later lodged complaints with Garuda, they said the cancelation was due to inevitable technical and operational reasons. After they investigated the recording of my conversation with the customer service staff, they did hear the laughter, however the guys laughed about something else not related to my situation. What a bunch people. Even though the cancelled flight was inevitable, my travel agent and I were not informed in due course was negligence and human error.
Shocking…..! – Booked tickets well before the very first lockdown in 2020. 6 tickets to the value of $ 4900.00. I have had no refund, no voucher…. Got nothing in response to my claims. Will never ever use or recommend this air line to anyone. Show details
May as well close their Airline out of Australia – Garuda cancelled our flight we were due to fly out of Melbourne in May 2020, we booked well prior to Covid however, they feel its fair to change their terms and not provide a full refund. Refund will absorb 80% of what I paid and was told Id still have to wait more than 12 months. Or I can wait and book a flight sometime in 2022 if I'm lucky. DISCUSTING and will NEVER book again. Show details
Please don't book with them – They cancelled my flight due to COVID-19 and refuse to give me a refund. They won't help me at all. There's not much I can do so I'm going to lose all my money. Please don't make the mistake of booking with them. Show details
Garuda keeping our money – Our flights from Sydney to Holland, purchased end of 2019 were cancelled due to COVID and more than a year passed and still no refund! It is a absolutely horrible company. Never again!
Daylight robbery – 9 months on and still trying to get a refund. They have offered less than half of the value of our tickets if we take a cash refund. It’s outrageous that we are expected to pay $500 for a service that we never received. I will NEVER book Garuda again. Should have gone with Jetstar at least they treat their customers fairly Show details
Disappointed – Very disappointed to have our flight cancel but you don’t give cash refunds, your happy to take our money which we work hard for but can only get tax back , I have lost $1700 not much to some but a lot to our family, never again Guruda you have lost us as customers Show details
Terrible customer service. No care at all. Will never book with garuda again – Garuda Indonesia changed our flights with a 4 day date difference and different destination. After this our flights were then cancelled due to covid 19. Travel dates were April 26th 2020 - May 3rd 2020. Garuda have not once offered a refund and just a credit which needs to be redeemed by July 2021. This is not feesable for my family and i, let… Read more
alone do i believe international travel from Australia to Indonesia will be allowed by then. I did not cancel my flights, garuda did. Therefore i should be entitled to a refund of the money i have spent! This poor customer service, lack of care and communication has made my decision that i will never use garuda again and will encourage any family and friends never to do so as well.
Unscrupulous – WE booked our airfares for travel in April 2020 direct with Garuda. Due to the 'virus', the boarders closed and flights cancelled. Contacted Garuda in March who advised they would not give a refund but will provide a voucher for future travel. This did not suit me for family health reasons. I made a claim through my insurance...they are just as… Read more
bad...still waiting. I contacted Garuda again who then advised 'I am entitled to a refund less the cancellation penalty of $250! WHAT! Why should I be penalised? Not my fault the flights were cancelled. I love Bali and have flown Garuda many times... but never again. You can't complain about their service...because there isn't any! Just appalling. I will be lodging a complaint with the ACCC and ACFA.
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Finally got thru to Garuda. Now I need the ticket numbers ! Alpha numeric Booking code not good… Read more (+5 replies)