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Garuda Indonesia

Garuda Indonesia

2.0 from 96 reviews

Reviews

2.0

96 reviews
5
(11)
4
(10)
3
(5)
2
(11)
1
(59)
  • Value for Money
    1.3 (23)
  • Transparency
    1.5 (19)
  • Seat Room
    1.9 (17)
  • Food
    1.6 (17)
  • In-Flight Service
    2.2 (20)
  • In-Flight Entertainment
    1.6 (17)
  • Wi-Fi
    3.0 (1)
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Sally Scarone

Sally Scarone

  • 6 reviews

Having to seek refund through credit card company after Garuda changed travel dates and DESTINATION!!!

published

Having to seek a refund through my credit card company as Garuda wont refund on a "non refundable" ticket despite cancelling flight due to COVID 19 AFTER changing the travel date by 4 days and the destination from denpasar to jakarta!!!! I paid premium price for tickets through this mob and feel BEYOND ripped off. Love Bali and the Balinese and when everything gets back to normal I shall tell everyone-Do not ever fly Garuda!!

Transparency
Value for Money
ClassEconomy
Booking Third Party
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Dom

DomSydney, NSW

  • 2 reviews

Changed booking conditions after booking

published

Booked to fly in May this year.
Multiple flights to get to Rote Island. After booking and the onset of COVID-19 they changed their booking terms and claiming to refuse to refund flights and offer a credit valid for 12 months only. Now chasing a refund through my credit card instead as they are breaching Australian consumer law by changing their terms and conditions after we booked and refusing to refund despite unable to provide the promised service. Have flown Garuda once before and my board bag was stained with petrol on that flight also, will go back to flying Virgin unless absolutely necessary

Transparency
Value for Money
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
Booking Third Party
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Marg

Marg

  • 3 reviews

Complete disgrace Don’t fly with them ,worse than budget airlines

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureDenpasar, Denpasar City, Bali, Indonesia
DestinationPerth WA, Australia
ClassEconomy
Booking Through Airline
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Chez C.

Chez C.Perth, WA

Not good enough

published

We have always flown Garuda Perth to Bali many times but not again. We have always had the larger plane but we're cramped into the small plane. We had to disembark on the tarmac at Bali and bus it to the terminal. When leaving Bali we had to go downstairs to get a bus to the small plane. Most passengers were not happy.

Winnie

WinnieWestern Australia

Perth to Bali passengers have been let down.

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DeparturePerth WA, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
Booking Third Party
See all answers
Peniman

PenimanGreater Melbourne (Outer), VIC

  • 11 reviews
  • Verified customer

The worst never again accused of steeling hand cream and perfume from business class toilet

published
Transparency
Value for Money
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationBali, Indonesia
ClassBusiness Class
Booking Through Airline
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felicity behrens

felicity behrensGreater Melbourne (Outer), VIC

Alcohol

published

I just found out that Garuda now doesnt serve alcohol. I will be changing carriers for my trip next year. When you pay top dollar, alcoholic should be included. The staff are great tho.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureMelbourne VIC, Australia
DestinationBali, Indonesia
ClassEconomy
Booking Third Party
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Ghadiff

GhadiffPerth

Fly any other airline.

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DeparturePerth WA, Australia
ClassEconomy
See all answers
Tony w

Tony wPerth, WA

  • 2 reviews

Garuda has gone backwards and lost loyal customers

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DeparturePerth WA, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
Booking Through Airline
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John

JohnPerth, WA

  • 3 reviews

Not very good service and flights,Garuda indonesia

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DeparturePerth Airport WA, Australia
Booking Third Party
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Maria M.

Maria M.

  • 2 reviews
  • 1 like

After 4 months and still haven't received my refund

published

Couldn't do the trip and cancelled the flight at the airport where I was informed I would receive a partial refund of the flight tickets. That was 4 months ago and I still haven't received any money back. They informed me I should contact the agency trough which I bought the tickets and I'm in direct contact with the agency, who says Garuda never sent to them the refund money. Garuda says it's done, but no proof of the payment was ever shown.

Is Garuda slipping back to its old habits that banned them flying to Australia

published

We had flown Garuda for the last 2 years and had some great flights with clean and relatively new Aircraft. We started reading negative reports about Garudas service changes just after we booked Business class seats Melb to Bali. I must say looks like they have lost us as customers. The Aircraft were older, stained seats and my business class seat was broken. Sorry Garuda but while your service standards drop we will not fly with you again.

Transparency
Value for Money
Seat Room
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassBusiness Class
Booking Through Airline
See all answers
Ron A

Ron APerth, WA

  • Verified customer

Garuda Perth to Bali and back is fast becoming the worst service when it used to be the best!

published

Up until March this year I was very happy with Garuda and was recommending them to my friends and acquaintances. Our flight out from Perth on 22nd October was cramped, smelly and dirty and what is it with this tarmac bus all of a sudden? This is not the service one expects from a fulls service carrier.Our trip back on 1st November was worse - 6A gate was inadequate, bus was ad hock and unreliable -on the plane the air conditioning was poor, had wrong meal ( we ordered vegetarian as always) non of the head sets I was given ( 5) worked, in flight entertainment was poor, and the plane was smelly and dirty. The crew were doing there best and I'd give them 5 stars but the rest was a one star. Come on Garuda - get back to how it was !

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DeparturePerth WA, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
Booking Through Airline
See all answers
Penpen

PenpenPerth, WA

  • 11 reviews

Disgusting

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DeparturePerth WA, Australia
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassEconomy
Booking Third Party
See all answers
Cindy Sutherland

Cindy SutherlandPerth, WA

  • 5 reviews
  • 2 likes
  • Verified customer

Full service, Hahahahahaha

published

Disgraceful, charged for full service and treated like your on a budget airline.... Using smaller planes out of Perth, packed in like sardines, food 1/10, comfort 3/10 in-flight entertainment terrible and the service was crap! No wines etc only beer when we asked for a drink, long line for the two toilets economy passengers were allowed to use. And lucky we only travelled with hang luggage because that was all left behind in Perth... Honestly so disappointed they should refund at least half my fare...I think they will lose alot of future passengers if they keep it up..

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DeparturePerth WA, Australia
DestinationBali, Indonesia
ClassEconomy
Booking Third Party
See all answers
International Airlines

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Jenny

JennyPerth, WA

  • 3 reviews

Don't fly Garuda to Bali

published

I flew Garuda to and from Bali in June 2019 and they were wonderful-I would rate them 4/10. I flew to Bali from Perth on 18 October 2019 returning 26 October 2019. Garuda has managed to insert more seats in each row of their plane. It was difficult to move around the plane or to get into or out of seats. Corridor is now so narrow passing is impossible. I think it is a safety issue because of the cramped conditions. I also felt sorry for staff who were doing their best. Please Garuda remove the extra seats and return to you original configuration. I will not fly Garuda again until this is done. Thank you

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBali, Indonesia
ClassEconomy
Booking Third Party
See all answers
nolas

nolasAU

  • 7 reviews
  • 2 likes

Was surprised by how good they were after all the negative reviews

published

Flew Melbourne to Bali on GA718 business class. Wanted to fly direct so had to fly Garuda, which concerned me after all the negative reviews. Great service, reasonable flat beds, no issue with food or drinks during flight.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassBusiness Class
Booking Third Party
See all answers
Donny

DonnyPerth, WA

  • 9 reviews

Dont trust them. They completely change entire flight paths

published

We had booked business Perth to Amsterdam return via Jakarta for our entire family. We had everything booked for a 3 week holiday. Then they completely cancelled the entire route and wanted us to go via Samatra and have 8hrs in both Jakarta and Samatra so a 44hr trip. Theyve obviously failed at launching a new Aus to Europe offering. Never trust them. Weve had to book another airline 8 weeks out and obviously very hard to get 4 seats. I am very tall so need the leg room and all we can get is economy at 75% of what we could have booked business with another airline originally. Not happy

Transparency
Value for Money
DestinationPerth WA, Australia
ClassBusiness Class
Booking Third Party
See all answers
Kim Hopkins

Kim HopkinsPerth, WA

  • 23 reviews

A rip off

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassPremium Economy
Booking Third Party
See all answers
Peter

PeterMelbourne

Disappointing for a full service airline

published

Flight GA718 from Bali to Melbourne.

The polite flight attendant cane round to ask if I would like a drink.

Whiskey and Dry Ginger pleases I replied.

Sorry we don’t have Dry Ginger was the reply. Apparently they do have whiskey - Chivas and Gin but not the mixers. No tonic for the GnT!

Not good enough.

In-Flight Service
ClassBusiness Class
Booking Through Airline
Page 1 of 5

Questions & Answers

Claire

Claireasked

Havent read a lot of good reviews about Garuda flying Perth to Denpasar recently one even stating a prop jets are sometimes used has anyone actually flown on one of these between Perth and Bali

2 answers
Winnie
Winnie

I haven’t yet struck the prop-jet but am booked again for early March (booking was made last October before they started flying them) but half expect it could happen this time. If it does, it will most certainly make me decide to not fly Garuda again. Even the 737 is very cramped and not up to the standard of the A330 which they used to fly. I don’t know why they don’t cut down the flights per week and then use the larger, more comfortable plane.

Claire
Claire

I did email Garuda and they advised me it is only used for domestic flights when I look at flight radar there was one used on the 31st of jan I think it said but maybe it’s flight radar that’s wrong and it doesn’t actually happen

felicity behrens

felicity behrensasked

Is it true that Garuda is no longer serving alcohol? I wont be be booking my flight for next year if this is true

3 answers
Tony w
Tony w

Hi Felicity Garuda now only serve wine and beer(warm) and no spirits ar all.
Tony

felicity behrens
felicity behrens

Ok then, will be changing my carrier for flights next year.

Felanny
Felanny

They don’t serve alcohol anymore, i was in a flight from singapore to indonesia, they used to serve alcohol, now they don’t , not sure what happened tho

Gladys L.

Gladys L.asked

Can knitting needles be brought on to the Garuda Aircraft? My daughter is a knitter. Gladys Lyons [details removed]

No answers

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