Reviewer Photos & Videos
Having to seek refund through credit card company after Garuda changed travel dates and DESTINATION!!!
Having to seek a refund through my credit card company as Garuda wont refund on a "non refundable" ticket despite cancelling flight due to COVID 19 AFTER changing the travel date by 4 days and the destination from denpasar to jakarta!!!! I paid premium price for tickets through this mob and feel BEYOND ripped off. Love Bali and the Balinese and when everything gets back to normal I shall tell everyone-Do not ever fly Garuda!!
Changed booking conditions after booking
Booked to fly in May this year.
Multiple flights to get to Rote Island. After booking and the onset of COVID-19 they changed their booking terms and claiming to refuse to refund flights and offer a credit valid for 12 months only. Now chasing a refund through my credit card instead as they are breaching Australian consumer law by changing their terms and conditions after we booked and refusing to refund despite unable to provide the promised service. Have flown Garuda once before and my board bag was stained with petrol on that flight also, will go back to flying Virgin unless absolutely necessary
Complete disgrace Don’t fly with them ,worse than budget airlines
I paid extra to fly Garuda as I have problem with my knee and am unable to go up stairs, and it is problematic going down stairs. On a way to Denpasar I was seated in emergency seat which did not recline at all and the seat in front was broken and permanently in reclined position. I could not even open the tray.i was finally offered another seat.
Upon arrival in Denpasar I had to take stairs downTo the bus and as a result had difficulty walking for days.
On the way to Perth I realised I needed to go up to border the plain, and I complained bitt...
Not good enough
We have always flown Garuda Perth to Bali many times but not again. We have always had the larger plane but we're cramped into the small plane. We had to disembark on the tarmac at Bali and bus it to the terminal. When leaving Bali we had to go downstairs to get a bus to the small plane. Most passengers were not happy.
Perth to Bali passengers have been let down.
I have become so disappointed with Garuda. They have been my airline of choice for my three times a year trips for so long and I have been happy to pay the extra fare for the comfort of the planes and the better service but that ends now. Once we lost the A330 , the planes have been so old and cramped and the service is lacking. You now dont know if you will be flying on a 737 or a prop jet which is meant for regional service. Just not good enough Garuda. We West Australian travelers have been loyal to you for so long. If the A330 flights were ...travelling half empty, why not reduce the number of flights per week and fly with full planes rather than still keep flying every day with small, cramped planes? I really regret that I have already booked and paid to fly Garuda in March 2020. Unless things change, this will be the last time. Pick up your game Garuda.
- Verified customer
The worst never again accused of steeling hand cream and perfume from business class toilet
On Friday 25th we return from Bali on flight GA0718and on arrival at Melbourne Airport business class passengers all stood up but the front half was told to return to their seat after returning to our seat the Federal Police boarded the plane and went up to A freind and ask if had something stolen he replied no , which was when the chief Stewardess said to the police that the hand cream and perfume spray had been stolen from the toilet at the front of the plane , the police then turned to the remaining business class passengers and ask if a...nyone has taken the item and could the please hand them over which everyone said no , which is when chief Stewardess said to the police no and point to me and my partner and 2 friends saying the we took them . The police then told the rest of business to leave the plane and ask us 4 to remain on the plane , we all were asked if we took the items which we said no and said you can search our bags and us which they did , we all in unpack our hand luggage and the took everything out of our pockets and turn our pockets inside out, After they had found nothing , we were told we could leave, this ruined the end to a great holiday!!! It was very humiliating ,degrading and We also felt belittled by the staff member ,as we were leaving to get our luggage we were also ridiculed by other passenger by finger point laughing and asking if we took the items . The Federal Police who came on to the plane seen as we were entering duty free shopping and said this is not the first time that chief Stewardess has done this in an Australian Airport, And that [name removed] from Customer Service was looking for us, but we had to leave , due to having a car booked
I just found out that Garuda now doesnt serve alcohol. I will be changing carriers for my trip next year. When you pay top dollar, alcoholic should be included. The staff are great tho.
Fly any other airline.
I felt discriminated against by Garuda on 2 flights recently between Australia and Indonesia. I was unable to purchase any non-alcoholic beverages. For a company representing the largest Muslim nation in the world this is unacceptable. There was plenty of beer, wine and spirits available however.
My seat was kicked and punched for nearly half the duration of the 4 hour flight by the 3 passengers sitting behind me for having the audacity to recline my seat, when I finally confronted them I was taunted and abused for the rest of the flight and i...n the terminal which the stewardess nor the company could care less about when I contacted them. This was my first and last experience with Garuda and I will no longer use it's subsidiary, Citilink, for domestik flights.
Garuda has gone backwards and lost loyal customers
We have flown with Garuda for many years now. We have just come back from Bali 10th to the 19th November 2019 and both flights were the worst we have experienced with Garuda. The plane is small and old with seats cramped and old. The staff were ok going but on the way back did not really care. The food was Cold and the drinks were all Warm. In fact I returned my beer to them as it was so warm. There were only about 6 people in business class but everyone had to use the economy toilets and not allowed to go forward and use the front toilets. Ar...riving and leaving Bali airport you have to use a bus to access the plane and a lot of the elderly struggled with this. Plane entertainment was poor with movies from when the plane was built 20 yrs ago. I think that Garuda have lost a lot of regular loyal travellers from all the people that we spoke to going to and returning from Bali, and i don't think they appreciate that loyalty. No spirits are served on these flights any more. We will no longer travel with Garuda and pay a higher price for tickets when other airlines cost less and we at least know what we get.
Not very good service and flights,Garuda indonesia
On the 20 October we flew out from Perth to Bali ,staff at Perth airport were fantastic,plane was old and very cramped,arriving at Bali ,my wife who uses a wheelchair was asked to walk down very steep steps,she really struggled,when we eventually got down them we were asked to get on a bus with very high steps,once again we struggled , on our return on the 30 October ,we were useing a lift to get us on to plain as was 4 other people,we were given half a cup of warm apple juice ,not nice ,we got a small amount of warm wine with our meal ,umm, w...e have flown with Garuda a lot of times allways been great with bigger airplanes,we allways recommend them to a lot of people ,but won't be recommending them again ,nor will we be useing Garuda again until they go back to bigger aircraft
After 4 months and still haven't received my refund
Couldn't do the trip and cancelled the flight at the airport where I was informed I would receive a partial refund of the flight tickets. That was 4 months ago and I still haven't received any money back. They informed me I should contact the agency trough which I bought the tickets and I'm in direct contact with the agency, who says Garuda never sent to them the refund money. Garuda says it's done, but no proof of the payment was ever shown.
Is Garuda slipping back to its old habits that banned them flying to Australia
We had flown Garuda for the last 2 years and had some great flights with clean and relatively new Aircraft. We started reading negative reports about Garudas service changes just after we booked Business class seats Melb to Bali. I must say looks like they have lost us as customers. The Aircraft were older, stained seats and my business class seat was broken. Sorry Garuda but while your service standards drop we will not fly with you again.
- Verified customer
Garuda Perth to Bali and back is fast becoming the worst service when it used to be the best!
Up until March this year I was very happy with Garuda and was recommending them to my friends and acquaintances. Our flight out from Perth on 22nd October was cramped, smelly and dirty and what is it with this tarmac bus all of a sudden? This is not the service one expects from a fulls service carrier.Our trip back on 1st November was worse - 6A gate was inadequate, bus was ad hock and unreliable -on the plane the air conditioning was poor, had wrong meal ( we ordered vegetarian as always) non of the head sets I was given ( 5) worked, in flight entertainment was poor, and the plane was smelly and dirty. The crew were doing there best and I'd give them 5 stars but the rest was a one star. Come on Garuda - get back to how it was !
Flew out of Perth to Bali on the 25th October on a packed plane. We sat 3 rows from the back so when everyone went to the toilet they queued past where we were sitting and you got bumped all the time even with the trolly because the isle was so narrow. The breakfast was crap as the omelette was like eating cardboard and the fruit juice was warm. The in house entertainment was crap. When we arrived we had to go down steps to tarmac then on to a bus where we were jammed in like sardine as it was quite a distance to the terminal. When we got thro...ugh customs we were told to form a queue as our bags hadnt turned up as they were still in Perth. We arrived at our hotel and had to go out buy a few clothes as we didnt have any. Our bags arrived at 11.30 in Bali but werent delivered until 7 that evening of the 27th. I was so annoyed at them because they have caused allot of anguish as we had a birthday party on this day and the clothes I should have worn for the occasion hadnt arrived in time. There was no communication from them the whole time so three days out of the Severn of our stay had been spoilt. I will never fly with them again ever. A once good airline has gone to the dogs.
- Verified customer
Full service, Hahahahahaha
Disgraceful, charged for full service and treated like your on a budget airline.... Using smaller planes out of Perth, packed in like sardines, food 1/10, comfort 3/10 in-flight entertainment terrible and the service was crap! No wines etc only beer when we asked for a drink, long line for the two toilets economy passengers were allowed to use. And lucky we only travelled with hang luggage because that was all left behind in Perth... Honestly so disappointed they should refund at least half my fare...I think they will lose alot of future passengers if they keep it up..
Don't fly Garuda to Bali
I flew Garuda to and from Bali in June 2019 and they were wonderful-I would rate them 4/10. I flew to Bali from Perth on 18 October 2019 returning 26 October 2019. Garuda has managed to insert more seats in each row of their plane. It was difficult to move around the plane or to get into or out of seats. Corridor is now so narrow passing is impossible. I think it is a safety issue because of the cramped conditions. I also felt sorry for staff who were doing their best. Please Garuda remove the extra seats and return to you original configuration. I will not fly Garuda again until this is done. Thank you
Was surprised by how good they were after all the negative reviews
Flew Melbourne to Bali on GA718 business class. Wanted to fly direct so had to fly Garuda, which concerned me after all the negative reviews. Great service, reasonable flat beds, no issue with food or drinks during flight.
Dont trust them. They completely change entire flight paths
We had booked business Perth to Amsterdam return via Jakarta for our entire family. We had everything booked for a 3 week holiday. Then they completely cancelled the entire route and wanted us to go via Samatra and have 8hrs in both Jakarta and Samatra so a 44hr trip. Theyve obviously failed at launching a new Aus to Europe offering. Never trust them. Weve had to book another airline 8 weeks out and obviously very hard to get 4 seats. I am very tall so need the leg room and all we can get is economy at 75% of what we could have booked business with another airline originally. Not happy
A rip off
We booked flights from Perth to Bali for August-September 2019 flying economy but paid an extra $225 each to have exit row seats for more leg room as Garuda was using an old small plane.
On both flights cabin crew allowed some passengers to move to exit row seats which made me furious as why they allow that when we had to pay $450 extra for the 2 of us for return flights.
I have made a formal complaint and asked for a refund of the extra $450 We paid.
Garuda have lost the plot and I think it's time to change airlines to bali as Garuda is no lon...
Disappointing for a full service airline
Flight GA718 from Bali to Melbourne.
The polite flight attendant cane round to ask if I would like a drink.
Whiskey and Dry Ginger pleases I replied.
Sorry we don’t have Dry Ginger was the reply. Apparently they do have whiskey - Chivas and Gin but not the mixers. No tonic for the GnT!
Not good enough.
Questions & Answers
Havent read a lot of good reviews about Garuda flying Perth to Denpasar recently one even stating a prop jets are sometimes used has anyone actually flown on one of these between Perth and Bali
I haven’t yet struck the prop-jet but am booked again for early March (booking was made last October before they started flying them) but half expect it could happen this time. If it does, it will most certainly make me decide to not fly Garuda again. Even the 737 is very cramped and not up to the standard of the A330 which they used to fly. I don’t know why they don’t cut down the flights per week and then use the larger, more comfortable plane.
Is it true that Garuda is no longer serving alcohol? I wont be be booking my flight for next year if this is true
Can knitting needles be brought on to the Garuda Aircraft? My daughter is a knitter. Gladys Lyons [details removed]
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.