Our flights from Sydney to Holland, purchased end of 2019 were cancelled due to COVID and more than a year passed and still no refund! It is a absolutely horrible company. Never again!

9 months on and still trying to get a refund. They have offered less than half of the value of our tickets if we take a cash refund. It’s outrageous that we are expected to pay $500 for a service that we never received. I will NEVER book Garuda again. Should have gone with Jetstar at least they treat their customers fairly

Very disappointed to have our flight cancel but you don’t give cash refunds, your happy to take our money which we work hard for but can only get tax back , I have lost $1700 not much to some but a lot to our family, never again Guruda you have lost us as customers

Garuda Indonesia changed our flights with a 4 day date difference and different destination. After this our flights were then cancelled due to covid 19.
Travel dates were April 26th 2020 - May 3rd 2020.
Garuda have not once offered a refund and just a credit which needs to be redeemed by July 2021.
This is not feesable for my family and i, let alone do i believe international travel from Australia to Indonesia will be allowed by then.
I did not cancel my flights, garuda did. Therefore i should be entitled to a refund of the money i have spent!
This poor customer service, lack of care and communication has made my decision that i will never use garuda again and will encourage any family and friends never to do so as well.

WE booked our airfares for travel in April 2020 direct with Garuda. Due to the 'virus', the boarders closed and flights cancelled. Contacted Garuda in March who advised they would not give a refund but will provide a voucher for future travel. This did not suit me for family health reasons. I made a claim through my insurance...they are just as bad...still waiting. I contacted Garuda again who then advised 'I am entitled to a refund less the cancellation penalty of $250! WHAT! Why should I be penalised? Not my fault the flights were cancelled....

I have previously flown with Garuda to Bali several times and was happy with their service.
This year we had to cancel our trip due to my wife being diagnosed with Cancer. Garuda promised to provide a full refund (less fees) but keep avoiding paying the refund. Allianz travel insurance say they will cover the cost of the flights but can't because Garuda promised a refund. I have been trying to get a refund since March.
I email Garuda every week and keep getting the same response; "we do apologize for the inconvenience. Regarding your inquiry ...

Garuda are still issuing cancellation fees even though I'm unable to travel from Australia to Bali. Why should l be charged and fees if I'm unable to travel. Very poor customer service when l contacted Garuda.

Booked airfare from Melbourne to Bali for September, flight was cancelled due to covid19 and now they want to charge $250 per ticket cancellation ( I have 7 tickets ) $1750 penalty.
Have flown Garuda over 39 times, this we’ll be my last

Having to seek a refund through my credit card company as Garuda wont refund on a "non refundable" ticket despite cancelling flight due to COVID 19 AFTER changing the travel date by 4 days and the destination from denpasar to jakarta!!!! I paid premium price for tickets through this mob and feel BEYOND ripped off. Love Bali and the Balinese and when everything gets back to normal I shall tell everyone-Do not ever fly Garuda!!

Booked to fly in May this year.
Multiple flights to get to Rote Island. After booking and the onset of COVID-19 they changed their booking terms and claiming to refuse to refund flights and offer a credit valid for 12 months only. Now chasing a refund through my credit card instead as they are breaching Australian consumer law by changing their terms and conditions after we booked and refusing to refund despite unable to provide the promised service. Have flown Garuda once before and my board bag was stained with petrol on that flight also, will go back to flying Virgin unless absolutely necessary

I paid extra to fly Garuda as I have problem with my knee and am unable to go up stairs, and it is problematic going down stairs. On a way to Denpasar I was seated in emergency seat which did not recline at all and the seat in front was broken and permanently in reclined position. I could not even open the tray.i was finally offered another seat.
Upon arrival in Denpasar I had to take stairs downTo the bus and as a result had difficulty walking for days.
On the way to Perth I realised I needed to go up to border the plain, and I complained bitt...

We have always flown Garuda Perth to Bali many times but not again. We have always had the larger plane but we're cramped into the small plane. We had to disembark on the tarmac at Bali and bus it to the terminal. When leaving Bali we had to go downstairs to get a bus to the small plane. Most passengers were not happy.

I have become so disappointed with Garuda. They have been my airline of choice for my three times a year trips for so long and I have been happy to pay the extra fare for the comfort of the planes and the better service but that ends now. Once we lost the A330 , the planes have been so old and cramped and the service is lacking. You now dont know if you will be flying on a 737 or a prop jet which is meant for regional service. Just not good enough Garuda. We West Australian travelers have been loyal to you for so long. If the A330 flights were ...

On Friday 25th we return from Bali on flight GA0718and on arrival at Melbourne Airport business class passengers all stood up but the front half was told to return to their seat after returning to our seat the Federal Police boarded the plane and went up to A freind and ask if had something stolen he replied no , which was when the chief Stewardess said to the police that the hand cream and perfume spray had been stolen from the toilet at the front of the plane , the police then turned to the remaining business class passengers and ask if a...

I just found out that Garuda now doesnt serve alcohol. I will be changing carriers for my trip next year. When you pay top dollar, alcoholic should be included. The staff are great tho.

I felt discriminated against by Garuda on 2 flights recently between Australia and Indonesia. I was unable to purchase any non-alcoholic beverages. For a company representing the largest Muslim nation in the world this is unacceptable. There was plenty of beer, wine and spirits available however.

My seat was kicked and punched for nearly half the duration of the 4 hour flight by the 3 passengers sitting behind me for having the audacity to recline my seat, when I finally confronted them I was taunted and abused for the rest of the flight and i...

We have flown with Garuda for many years now. We have just come back from Bali 10th to the 19th November 2019 and both flights were the worst we have experienced with Garuda. The plane is small and old with seats cramped and old. The staff were ok going but on the way back did not really care. The food was Cold and the drinks were all Warm. In fact I returned my beer to them as it was so warm. There were only about 6 people in business class but everyone had to use the economy toilets and not allowed to go forward and use the front toilets. Ar...

On the 20 October we flew out from Perth to Bali ,staff at Perth airport were fantastic,plane was old and very cramped,arriving at Bali ,my wife who uses a wheelchair was asked to walk down very steep steps,she really struggled,when we eventually got down them we were asked to get on a bus with very high steps,once again we struggled , on our return on the 30 October ,we were useing a lift to get us on to plain as was 4 other people,we were given half a cup of warm apple juice ,not nice ,we got a small amount of warm wine with our meal ,umm, w...

Couldn't do the trip and cancelled the flight at the airport where I was informed I would receive a partial refund of the flight tickets. That was 4 months ago and I still haven't received any money back. They informed me I should contact the agency trough which I bought the tickets and I'm in direct contact with the agency, who says Garuda never sent to them the refund money. Garuda says it's done, but no proof of the payment was ever shown.

We had flown Garuda for the last 2 years and had some great flights with clean and relatively new Aircraft. We started reading negative reports about Garudas service changes just after we booked Business class seats Melb to Bali. I must say looks like they have lost us as customers. The Aircraft were older, stained seats and my business class seat was broken. Sorry Garuda but while your service standards drop we will not fly with you again.