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Garuda Indonesia

Garuda Indonesia

2.1 from 79 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
11
4 star
10
3 star
4
2 star
8
1 star
46

Kim Hopkins

Kim HopkinsPerth, WA

  • 21 reviews
  • 5 likes

A rip off

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassPremium Economy
BookingThird Party
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Peter

PeterMelbourne

Disappointing for a full service airline

published

Flight GA718 from Bali to Melbourne.

The polite flight attendant cane round to ask if I would like a drink.

Whiskey and Dry Ginger pleases I replied.

Sorry we don’t have Dry Ginger was the reply. Apparently they do have whiskey - Chivas and Gin but not the mixers. No tonic for the GnT!

Not good enough.

In-Flight Service
ClassBusiness Class
BookingThrough Airline

Unorganised, Unprofessional and Poorly trained staff

published

I've used this airline twice, first time I experienced rude staff, uncomfortable seating, a dirty plane with an odour and poor service. I decided to give the airline a second opportunity due to their competitive pricing, this was an even worse experience. I had an incident where the flight schedule had been changed and when I attempted to make alternative arrangements, the expenses were exorbitant, I was confronted once again with apathetic and rude staff who also were unfamiliar with their own policies which resulted in me being overcharged. A headache I could have done without, never again.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationBali, Indonesia
ClassEconomy
BookingThird Party
See all answers
Paula b

Paula bPerth, WA

  • 3 reviews
  • 1 like

Appalling

published
  • +2
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationDenpasar, Denpasar City, Bali, Indonesia
ClassBusiness Class
BookingThrough Airline
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Paul N.

Paul N.Sydney, NSW

Similar problem to others - Impossible to make a change in booking!

published
Value for Money
Transparency
ClassEconomy
BookingThird Party
See all answers

Philip Hanna

Philip HannaPerth, WA

What a Shocker!!!

published

Our recent flight from Denpasar to Perth was a shocker... perhaps the worst flight we have ever been on. Flight GA728 was the very old 737 series...crammed in like sardines. The food was disgusting and inedible. Two small toilets at the rear to service a full flight is just not good enough. We travel to Bali regularly and will not use Garuda again if we are forced to fly in such confined spaces as experienced last Tuesday. Garuda needs to lift its game and provide to Bali/Perth route with decent aircraft

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationPerth WA, Australia
ClassEconomy
BookingThird Party
See all answers

My review

My reviewMelbourne

Absolute rubbish!!!

published

‪I think Garuda has simply gone mad. I was on a flight back to Melbourne a few days ago but then had to be admitted to a hospital because of its hideous breakfast. I was shocked by how low the food standard is now as I had no issue previously. Surely though, it was going to be my last time flying with this airline!‬

Value for Money
Transparency
Food
In-Flight Service
ClassEconomy
See all answers

A.nnoyed

A.nnoyed

  • 2 reviews

Why cant I rate less than 1 star.

published

Our Family is absolutely disappointed with this airline, Garuda Indonesia.

We will never, ever fly with you again. 50% the cost of our tickets to change the dates? No refund? Truly a heartless company. I will be truly happy to see your company wiped off this earth forever.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassEconomy
BookingThird Party
See all answers

Michelle from Perth

published

We always fly with Garuda,
For many years have seen them change for the better,
I really love what you are now cabin crew are so friendly
Food and everything I really could not complain not really not even when
We had problems with the plane in Bali because you looked after us very well,
At the airport. Thank you so much you have a regular customer with me I will be flying again soon

Terrible Service Avoid this company!

published

I booked a flight in May from Melbourne to London, they then cancelled flights to London, I asked for a refund which took them weeks to respond and agree but they've never refunded me and will no longer reply to emails or answer phone calls it's now been 2 months


  • Verified customer

Cancelled 3 months ago, still no refund!

published

I had to cancel my London flight after the airline cancelled this route. After numerous calls and emails I still don't have a refund. This is definitely an example of when booking direct with the airline is not the best option!


Refund money way too long in process

published

Because of the web site error, the unsuccess booking was get charge. So we had double booking. I did call to call center and cancel 1 of the booking and it done. The travel assistant said they will refund our money. First call they mention 14 days but after a months not get any refund and no email, I call them again and the answer is the refund is on process will take 14 days until 3 months!! Why they not explain it at the first call, so disappointed and I just hoping they will refund our money ASAP. Cause it was a big money for 5 tickets.


Mary

MaryMelbourne

  • 3 reviews
  • 3 likes

First and last

published

Booked flights to Incheon via Jakarta, but got changed a week before fly to via bali then Jakarta. I was planning to stop over 12 hours in Jakarta, left me only 4 hours in Jakarta so had to cancel everything planned in Jakarta.
Wasn’t happy when transit in Bali as I have to colllect all lugage clear customs walked to domestic. Realised one of my luggage got damaged when arrived in hotel, Incheon.
The in-flight wasn’t that bad. Entertainment from bali to Jakarta was an issue. The screen didn’t work.
This my first flight with Garuda but would be the last too.


Vivi

ViviSydney

BAD experience - no refund processed

published

This airline is pathetic. We've been advised that the refund will be processed within 14 days - however when we called to follow up about the refund, we've been knocked back that the process will be 14-30 days. Fine, we wait for another days....After 30 days, we called again for a follow up and we've been informed that it's still AGAIN IN PROCESS, and the process can take to 2 months!!!....what an unbelievable experience...We feel that they keep try to prolong the refund as there is nothing we can do from here apart than calling to their call centre - and everytime we called to their call centre, their answer is just the same "In progress" ; "we don't know when, but it's in progress"

Service and food

published

Bad service, food lacks taste and beef tough,asked 3 times for Scotch and Coke, did never get. Didn't collect dinner trays,people were taking them back themselves,some very unhappy passengers on Garuda 728bali Perth,sat 4/8/18.

Ana

AnaGreater Melbourne (Metropolitan), VIC

  • 8 reviews
  • 5 likes

Extremely poor with some things, good with others

published

Reggie

ReggieSarasota

  • Verified customer

Terrible customer dispute service is nonexistent

published

willo0

willo0Sydney Surrounds, NSW

  • 3 reviews
  • 3 likes

Excellent Service

published

Flew Sydney to Bali, return in November 2017. They exceeded our expectations and the whole experience was excellent. The check in staff at both ends were helpful and the flight crew were pleasant and seemed genuinely happy to be there.
It is definitely worth the small amount extra it costs to fly to Bali with Garuda, compared to Jetstar and Virgin as the service and extra room between rows in economy (the person in front of me insisted on fully reclining their seat for the whole journey, even during meals!, and I still had enough space) is more than worth it.


MauraKwik

MauraKwikJakarta

  • Verified customer

Very bad airline on practically everything!

published

  • Verified customer

Awful airline

published

They broke my luggage when I flew from Perth to Lombok transiting in Bali. They promised to contact me but I didn't receive any word. I tried to contact them via email, phone, twitter and got no resolution. Their call center is always busy and very difficult to contact.
Also their in-flight entertainment is horrible. They got too many advertisements. I don't recommend this horrible airline.


Page 1 of 4

Questions & Answers

Nicky R.

Nicky R.asked

Flying Syd/DPS on Friday. Have been told you no longer serve spirits. Can you please clarify as I was told everything was included that why I’ve paid a higher fare to fly with you??

No answers

jojo

jojoasked

what type of airplanes does Garuda operate with from Bali to Lombok?

1 answer
MSMS
MSMS

Daily 15:50 Denpasar-Bali (DPS) D 16:40 Praya (LOP)
Garuda Indonesia GA 436 Non-stop Boeing 737-800 (738) 0:50
Daily 11:25 Denpasar-Bali (DPS) D 12:20 Praya (LOP)
Garuda Indonesia GA 450 Non-stop Boeing 737-800 (738) 0:55


Ali M

Ali Masked

I have been trying to contact Garuda ALL day regarding my cancelled flight today, the Perth office number just rings out - tried about 50 times, Brisbane, Adelaide, Darwin contact numbers are not in service, Melb & Sydney were the only offices who actually answered and now they are closed for the day. The 1300 number also is not in service! Is anyone else having the same trouble and is there another number to try? So frustrated...

1 answer
Anna
Anna

Hai Ali. Yeah I rang melbourne office. I think They are open monday-friday.


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