We had purple nail polish on a 6mth old sofa. Contacted Guardsman, they sent a cleaner and nail polish gone. So relieved, and thankful we can use the sofa without having to worry about this type of stuff. Thank you so much.
Purchased in September 2019.
One of the worst companies i've ever dealt with
Submitted my claim 9 months ago, still no decision. So unhelpful & the technician was a creep who made me feel very uncomfortable. Don't bother with them, what a WASTE of money.
Purchased in January 2019 for $4,500.00.
Bogus 5year Warranty
I bought a 3seater and 2seater Wiltshire hand made leather lounges for $4700 from Domayne West Gosford, and was directed to purchase the Guardsman leather care collection with a 5 year products Warranty, three and a half years later, with using this product as recommended, my three seater cushions have cracked and holes are appearing now.
This company has denied me repairs under their false Warranty, saying that the lounge cushions are adversely affected by body oils.
Don’t waste your time and money on this company and their bogus warranties
Perfect Service by Danny - AGAIN!
I do not have enough words to say how good Danny is. If a boss is reading this, promote this man. This is the second time he has come to clean our lounge and the second time the lounge has been left looking amazing! Danny is friendly and professional. After the first time, I actually asked for Danny even though he doesn't service my area anymore and waited a month for him to become available.
Danny is the kind of person we all need in our organisations. Passionate and amazing at what he does. We had multiple stains (kids!) across the lounge a...nd he got them all out in under an hour! Thank you also to the lovely people at reception who allowed me to book Danny even though he isn't our local technician. If you are wondering whether the guardsman product is any good, I can tell you now, it has saved our couch twice in 3 years. I wouldn't hesitate in buying it again (especially with young grubby kiddies).
Excellent All Round
Customer service at Guardsman was great and the technician Tony was incredible, on time and repaired our damage to our leather lounge can not see damage it at all highly recommend to everyone.
Purchased in September 2019 for $7,000.00.
So happy with the service and the result!
Exceptional service from start to finish. Guardsman organised Stain Busters from Penrith to come. Their service was impeccable. Thank you. I would definitely recommend the service from both companies! Amazing!
Purchased in January 2020.
- Verified purchase
Guardsman is a rip off
This service/warranty is a rip off, they have no issue taking your money, but when you need service they find ways not to deliver. I made mistake on the date of the damage or soil to the mattress and Guardsman refused my claim. Lesson learned.
We have some wearing on the back of our lounge rang Guardsman sent in photos and was told it was not the result of accidental damage? Well what would it be? We had the technician from where the lounge was purchased come to the house a day before we put the claim in and he said it shouldnt be a problem as you could see it has wearing.Dont waste your money!! Will never use again!
Purchased in September 2017.
We were very happy with the service, It is the first time we have called on the warranty and were really pleased, with kids milk and spew and dirty marks, Danny cleaned our lounge brilliantly. Would definitely recommend this service!
7 month wait for repair
I first contacted Guardsman in June/July of 2019 when our couch ripped. I sent through the photos as requested by Guardsman the very next day. I was told that i would receive and email with the details of the repairer, and they should be in contact with me in the next few days. I waited and waited but never received an email or any calls. I then contacted them again at the end of August and they apologized and said that they do not know why but it has been marked completed. They then organised for someone to come out and look at the couch at th...e end of August. The repairer came down from Cairns and said that he will have to source material and that it may take quite a while to source the material if the company still have it. Had not heard back from anyone for months, so i called again in November/December 2019 and they finally found the material while i was on the phone. I received the material and confirmed that it was the same as the couch. In January 2020 they said that they would sort this out right now, because i made a complaint about the wait time and the fact that no one contacted me at all about the repair like they said to me in November/December. They then organised the repair guy named Brent from Cairns to come and get the couch and repair it. Brent called me straight away and collected the couch. He took about 11 days to repair it and deliver it back to me. The best part of this experience was the 11 day turn around that Brent took to fix the couch. Was very happy with Brent. Will definitely think twice about purchasing this warranty again when buying products from Harvey Norman.
Waste of time
We have been waiting since July 2019 to have a claim rectified (original claim to clean furniture in Nov 2018 was unsuccessful), during which time
I have sent many emails and had many phone calls promising a resolution. In February 2020 we received part-replacement, but now Guardsman are lying and playing dumb over the claim details and I am back to square one, waiting ‘for a supervisor to review the claim details’ - a statement I’ve heard time and time again. Waste of time and money!!
I unfortunately had a drink spilt on my new couch.. I rang Guardsman and spoke to Craig, wow what fantastic service! Craig was extremely helpful and organised my couch to be cleaned within 2 days.. very happy thank you Craig
Don't waste your money on this product
I called Guardsman to put through a claim. I was told I would receive an email with instructions on what to do next. Email requested I provide a copy of my receipt., photo of damage and a full photo of the furniture. After doing this I received an email informing me my claim did not get approved as I didn't provide information on date and how it happened. After providing this information, again my claim was not approved. I have called and left two messages for customer service manager to call me, I'm still waiting.
I'm getting fit with the run-around!
Bought the warranty with furniture from Harvey Norman. After some damage by a new kitten, tried to contact Guardsman by phone. After several attempts that cut out before I could talk to anyone, I sent an email requesting a call back. That was March 2019. Eventually, after numerous calls, I got an assurance that the replacement fabric was ordered and due to be delivered around Christmas. Now, apparently, the shipment is held up by quarantine issues ....... (due to coronavirus?).
Slow customer service but good end result
- Reached out for cleaning stains on our couch
- Calling process was a bit slow and daunting
- After not hearing back from them for over a week, I had to call back to get the claim going again
- Contractor was sent out promptly and was a pleasure to deal with - quick, efficient and helpful
- Cleaning result was good
Misleading, worthless, do not purchase
Paid $350 for this product in jan 2016 when purchasing a $2000 lounge from Harvey Norman. We have used the product as per instructions. Over the Christmas period 2019 we noticed an issue with the lounge. I tried to contact them straight away but their office was closed until 6-01-2020. After I sent pictures they replied telling me that they would cover rips tears and cuts but not cracking and peeling. When purchasing the warranty the sales person led me to believe that it would cover any damages to it. I am so unhappy with this warranty as it’s very obvious they are brushing me aside, telling me it’s not covered by them. I will never purchase this product again and would strongly advise other people not to also.
Questions & Answers
Hi there, I have just used deep clean level 2 on my fabric sofa and it has left a huge stain... after drying the sofa and putting fabric cleaner level 1 on it, I cannot get rid of the stain.
Can you advise what I can do to remove stain? This is very disappointing.
Thank you for contacting us, and we're deeply sorry to hear of what has happened. Please give our friendly customer care team a call on 1800 249 252, they will be able to discuss and assist you further with this matter.
1Would like to purchase Guardsman Level 1 Fabric Cleaner
I would contact a professional cleaner and get their opinion, I think you would be able to purchase equivalent products or better at a cheaper price
You can purchase our products individually at https://www.greatproduct.com.au/ or at the retailer where you purchased your warranty. Thank you.
We purchased this with a new couch about. year ago, how does it work, We have stains on our couch isn't this meant to stop stains or does it make them easier to remove?
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.