Dont waste your money
Worst customer service ever experienced. No responses to calls or emails. Had to follow up numerous times for claim to be denied some 5 months later.
Tried mediation even that process is extremely
slow. Still haven't heard from my last email to Guardsman which has to be at least 6 or 7 days ago.
Will never waste my money again as service is atrocious.
Purchased in July 2015.
reassuring when purchasing a new couch and you have young kids. Danny was excellent to deal with- clear communicator, reliable and really friendly happy person. Had some tough stains, especially from ink stamps my child put on the couch- most of them came out completely. Thanks
Absolute waste of money
I have never dealt with a company with such horrendous customer service and lack of care. Their fabric warranty is an absolute waste of money as they dismiss claims that they say they will cover and just ignore you when you ask to speak to a team leader and ignore e-mails. Do not purchase this warranty as it is nothing more than a waste of money.
Excellent repair. More than happy
Had a texta mark on the arm of my leather lounge. I contacted Guardsman and spoke with Kristy who was very professional in her approach and followed through to make sure the repair was carried out to my satisfaction. I thank Joseph who again was very professional in his approach to meeting my expectations when carrying out the repair.
Thanks to all. I am extremely pleased with the result.
Purchased in December 2017.
Scammm absolutely pathetic !
Well well well guardsman looks like i'm not the only person in this boat hey ? No worries i have already contacted fair trading and looks like you have a lovely record aye ! I am absolutely fed up with your crap and lies !! Its been over a month and they are still dicking me around its beyond a joke the supposedly *repair man * came out and tried to patch my table that first of all guardsmans product had done damage to my table he then used crap from bunnings and damaged my table even more !! And now they are all palming me off cause they dont ...wanna fix the mess they created. You and you product and repair men have damaged my table and im not asking for much i just want it fixed. yeah i am fed up and i warned all of you today to call me back [name removed] and [name removed]!! 3 times i called today and nothing so here you go and dont think im gonna stop here ! And for the love of god don't even write a little sob sorry reply everyone clearly knows you are full of crap and i don't wanna hear your lies that you care the slightest cause you don't ! I see you don't like to be named and shamed as you have edited this post , well that would have never of happened if you have customer service. September 18th 2019 Update: Dodgy company refusing to fix their mess Guardsman australia are dodgy and they know it too. There product is crap and fake and makes damage and their repairman are fake also and make more damage guardsman don't give to damn about you and palm you off from worker to worker they constantly lie never call back and don't care that they have been taken to fair trading. They are a call center so what does that say automatically say about them they don't care that i constantly write bad reviews. Haha there actually a joke so pathetic the workers all know that there dodgy. There is no manager they just lie and pass your around to buy more time. They don't actually know who they're dealing with. And i'm not stopping. 60 minutes will be next if they keep up there good work
Purchased for $700.00.
Danny’s cleaning work on our couch was truly amazing. Our couch looks brand new after he cleaned it. Thank you Danny, Would highly recommend him to anyone looking for couch cleaning and stain removal service.
Purchased in August 2018.
Waiting 5 months for repair and still going - close to useless
Bought several couches from Plush and took out insurance at time of purchase with Guardsman. Our couch sustained a small amount of accidental damage that will require one of the arms to be upholstered. Made a claim through Guardsman, after about a month of messing around they finally sent out a contractor (he was fine no complaints there), he looked and advised it could be repaired and would pass his report back to Guardsman. So then followed 4 months of calling every few weeks to see where the repair was at to be told a variety of different st...ories mostly around sending us material samples to compare against the couch. Called again early September to be finally told that they've ordered the material from plush but it will take 6-8 weeks to come out, we'll need to compare it and then it will be repaired. I can't quite decide if this is some form of stalling technique to avoid paying claims or just good old fashioned incompetence but either way this repair will take 7-8 months to complete minimum. Frankly with all the time spent calling up I could have got a part time job and paid for an independent repair.
Purchased in November 2017.
I was happy with the outcome our lounge was repaired the guys that came out were fantastic I was disappointed with the office assistance no emails updating expected delivery and to long spent on the phone started on the 4 th April has just been repaired 6 September
Purchased for $3,000.00.
Useless waste of time and money
Called Guardsman and emailed last year to come clean two spills on the couch. They never reply to emails and when you call they leave you on hold for lengthly period of time. Staff are not helpful at all. I sent my couch receipt as they asked me to and one month later still no reply, so I called them only to be told that they couldn’t read it. Would it have been too much trouble for them to email me back and tell me? Send emails to them and get the read receipt one week later. So they do not even read their emails on a daily basis. What do ...they do all day? They just don’t care. It took months before they organised someone to come clean my couch. Months of exasperation over their lack of communication. Their guarantee is not worth the paper it’s written on. The most unprofessional people I have ever had the displeasure of dealing with. Such an unpleasant experience that left me questioning their abilities to to follow through on anything. Do not pay your hard earned money to this useless company. You are better off getting your local cleaning people to come in when you need it. They are like any insurance company, they do not want to pay out but always happy to take your money!!
The worst service ever
Have been dealing with Guardsman since March this year spoken to probably all the workers there to resolve my issue with them we are in August and yet still nothing has been resolved
I’m now going to take this matter to Fair trading as I’m absolutely disgusted at the service that i have been receiving .
When the product needs to be sold its all nice and easy and five stars
When you make a claim they make your life hell and on top you have to chase them up as no one follows up with you or update you to Whats happening with your claim.
I do not recommend them at all
Just waste of money
Purchased in February 2018.
Danny (Guardsman) is a real professional
Danny from Guardsman gave us fantastic service. He arrived on time and was very courteous . This is our second need for lounge cleaning in two years and Guardsman are very understanding. Our lounge is like new!
Danny cleaned our lounge last week, it was the first time we have used Guardsman and we were so happy with the job that Danny did. The lounge looled brand new and all stains were removed. Would recommend.
Department of Fair Trading
The only way to get any sort of resolution on any claim is to go straight to Department of Fair Trading who have a long history with Guardsman Australia to at least get a refund of the warranty
Purchased in June 2018.
Very good service and great knowledge of their products and fabric maintenance on both times
Spilled red wine the first time, and some kind of oil based substance the next. The person knew what to do when they arrived and did not spend long cleaning the couch, which is like a cotton fabric. The oil based stain took two goes on two different appointments on different days. Both stains were removed and were looking great. It was great service and the person had good knowledge of their products and how certain substances imbed themselves into the furniture. Quick and easy to get along with and a quick turnaround from call to clean service of only about 1 to 1.5 weeks (depending on availability). Would recommend!
Purchased in March 2019.
Cleaning of couches today
Danny cleaned my two couches today. I was impressed with his dedication to the job and am looking forward to seeing how good they look when they are completely dry.
Extremely dissatisfied with guardsman
Do not recommend you buy guardsman fabric protection. It is a scam to make money from you. Never return calls or update you of your claim. It’s been more than 2 months and still waiting for them to source 3 metre material to repair my lounge. The matter will be taken further.
Worst and rudest company I have ever dealt with.
I have never written a review online, but felt this was necessary. I contacted guardsman 4 months ago as the wipes supplied by them took the colour out of my lounge. They agreed to replace the material. Two repairs have both said they do not want to replace the material as it will not colour match at all. I have tried contacting guardsman and keep getting told they will contact me within 24 to 48 hours and I NEVER get the call back. I asked to speak to manager, so they put me on hold for 20 minutes. I had to hang up.. I called back only to be t...old I have to wait in cue and refused to give me the managers email address. I asked if the manager julie would call me back.. but she never did! I have never dealt with a company that has little, to no care factor. Stay away people!!! You will regret it!
Purchased in December 2017.
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