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Hawaiian Airlines

Hawaiian Airlines

2.9 from 102 reviews · View Statistics

Reviews

  • Value for Money
    2.2 (10)
  • Transparency
    2.1 (8)
  • Seat Room
    2.1 (9)
  • Food
    1.3 (8)
  • In-Flight Service
    1.8 (9)
  • In-Flight Entertainment
    2.1 (8)
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Philby49

Philby49AU

  • 7 reviews
  • 7 likes
  • Verified customer

Speedy Refund

published
Value for Money
Transparency
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Marie M

Marie MSydney, NSW

  • 7 reviews
  • 14 likes

Prompt refund

published

We had booked flights to Honolulu in June, the pandemic hit and we thought we had lost our airfares. We contacted HA through their Facebook page, received a quick response through Messenger advising that it would be put through. We have flown with HA 3 times from Australia and it is our preferred carrier going to Honolulu. From first contact to receipt of money was approx. 3 weeks. Thank you, not like our airline Qantas who are handing out credit notes.

Value for Money
Transparency
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Len M

Len MSouth East Queensland, QLD

  • Verified customer

No response from Hawaiian Airlines to COVID-19 Medical/Waiver from being in quarantine and could not make flight

published
Incentivised ReviewNo
DepartureBrisbane QLD, Australia
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Beata Taylor

Beata TaylorSydney Surrounds, NSW

  • 3 reviews

Half hearted apology

published

Seattle to Hawaii 6.5 hrs. Seated rear of plane, crying children, dirty smelly diapers, food not pleasant say no more. All we requested was a seat towards the front .
Our frustration was swept under the carpet, I’m afraid to say but without customer satisfaction, other caring airlines, Hawaiian airline is spiralling downhill . Still waiting for my miles points. SAD

Value for Money
Transparency
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Wonderful service and genuine care!

published

Our baby daughter suffered a seizure at the boarding gate while waiting to board a Hawaiian airline flight home to Sydney. The staff we absolutely amazing in providing assistance to my family and calling for medical help. Although we were not able to fly home because of the medical emergency, the Hawaiian airlines staff were in constant contact with us helping to recover our luggage and ringing to check on our baby and the family.
Once we were able to return home, all staff from check in to on the flight were exceptional and made sure that we were catered for and made comfortable with our sick daughter. I cannot fault their service!

Incentivised ReviewNo
DepartureHawaii, USA
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Jazze88

Jazze88Greater Melbourne (Metropolitan), VIC

  • 5 reviews
  • 19 likes
  • Verified customer

Choose another airline

published

I paid for a full service airline and got below standard service. Ground staff were jaded and not interested in helping. Food was disgusting. Freezing cold sandwich for lunch, no snacks on a long haul flight. Nothing offered to eat for at least 7 hours. Meal service wasn't announced at all. No choice in meals. Everyone got the same horrible food.

Terrible airline. Never again.

Value for Money
Transparency
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Will never fly with Hawaiian Airlines again

published
Value for Money
Transparency
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Peter M.

Peter M.South East Queensland, QLD

No gluten free food. Pathetic

published

No gluten free meals .its only 2019 for crying out loud . Get your act together Hawaiian airlines. Next time i will fly with an airline that cares about such a simple solution.

Value for Money
Transparency
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Claudia

ClaudiaSydney, NSW

The worst experience! Never again!!!!

published
Value for Money
Transparency
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Relle

RelleWide Bay-Burnett, QLD

Don’t have high expectations

published

Flew from Brisbane to Honolulu at night and thought service was below par ... gave them the benefit of the doubt because it was a night flight and people were sleeping. Flew in between 4 islands whilst in Hawaii - no real concerns apart from all flights were late! Return flight from Honolulu to Brisbane is day flight and service was non existent! Was told that there were 9 flight assistants on board to make our flight more comfortable - not sure where the 9 flights assistants were ... no water was offered during the flight, no snacks and food was horrible! Won’t be flying Hawaiian airlines again or recommending them!

Value for Money
Transparency
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57Marv

57MarvBrisbane

  • 3 reviews
  • 4 likes

Nightmare experience in business class with young children

published
Value for Money
Seat Room
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Buckwheat

BuckwheatPerth, WA

  • 11 reviews
  • 4 likes

Cost efficient, comfortable, it is Hawaii from the moment you step on board

published
Value for Money
Seat Room
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snooky

snookySouth East Queensland, QLD

  • 6 reviews
  • 3 likes

have flown 5 times, NO PROBLEMS!

published

BOOKED ON LINE, easy.
Wanted to know if I could get from one terminal to other in limited time, RANG THE AIRLINE DIRECT few weeks before to understand the directions., they EXPLAINED how to get from A to B, there is a map of terminals on their site.
Seats were fine flew one leg Business and other legs equivalent to premium economy, (AN AREA JUST BEHIND BUSINESS)
Flew Brisbane Honolulu, stay over then to outer island return NO PROBLEMS.
Flew Honolulu stayed a week , then onto to Japan return another time. NO PROBLEMS!!
This was all in 2016/17

William S

William SCanberra

  • 9 reviews
  • 2 likes

A lot left to improve on

published
Sophia

SophiaAuckland

Left me without food for 18 hours... never again!

published
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Never again

published

10 hours flight with uncomfortable seats. I have never been on a flight were the food was much to be desired. No choice of a second option. Don't eat chicken so you go hungry. Reply was we can only do so much.
Flew 3 times with Hawaiian NEVER AGAIN.

Sid Brisbane

Sid BrisbaneJindalee

  • 9 reviews
  • 4 likes

Needs to improve

published

Having flown with Hawaiian Airlines on quite a few occasions, in all classes (Business, Premium Economy and Economy) on a recent flight to the USA mainland I noticed a distinct drop off in the level of service and the quality of food served. My original flight with them back in 2012 on the inaugural flight ex Brisbane to Honolulu, and for the next few years I couldn’t fault their food or service, but this last flight both over and back was a severe disappointment. Maybe with their increased popularity they are struggling to maintain their previous high level of service but on recent form I’ll be looking elsewhere for my USA flights.

Alan

Alan

  • 3 reviews
  • Verified customer

Maybe we were lucky??!!

published

After reading the negative reports on this airline we were not anticipating a good trip. However, both HA444 and HA 443 fights proved to be OK. Yes, we paid extra for "Extra comfort" and this we got - plenty of leg room, pillow and blanket. Yes, the food was not first class and the service was average but you get what you pay for. Beer, wine and spirits available on both flights, you have to use the call button to get the attention of the cabin staff, but service was prompt and helpful. My TV did not work and a staff member went and got me an Ipad so I could watch the movies. All in all I would say value for money.

Flight HA 0444 to Hawaii

published

Flight HA 0444 was delayed for technical problems for half an hour then another hour, and another hour, and another hour and again another hour. Then it was cancelled leaving every one in a bad way. They gave us locals 2 cab vouchers, onreto take us home and one to go back to the airport the next day. We arrived home and gavethe cab driver the voucher. He told us it was expired. The date it had expired was 4 month ago. I had to pay $80. These vouchers were given to all the locals. Can't wait for what we hear today from everyone. This mob were not professional.
Tried to call them to find out how to get reimbursed but got nowhere. They gave me a website address and told me to make a claim there.

Peter

PeterPerth, WA

  • 6 reviews
  • 1 like
  • Verified customer

The most horrendous flight I have been on

published
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Questions & Answers

Paul V

Paul Vasked

We ( 7 of us ) are flying with you from Sydney to Hawaii, onto LAX back to Hawaii and returning to Sydney. My 7 yo grandson who is part of our group is Autistic. What programs, support do HA have for passengers with Hidden Disabilities?

1 answer
Reviewer R.
Reviewer R.

Why would you ask reviewers?

Chelize

Chelizeasked

What is the food for the adults on the flight from Sydney to Honolulu

No answers
Chelize

Chelizeasked

My kid is 9 years old and I don’t know if I should get her the kid meals or the adult meals. We are doing Sydney to Honolulu and no return as we are taking a cruise back. Could anyone tell me what food they had from the adult meal when they went

No answers

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