My kids flew with this airline from Melbourne to san Fransisco . Stupid delays ( long time getting plant to tarmac , more delays allowing Passengers off , bag machine broke so long delays getting bags ) , barely an apology and a missed flight and let them sit at an airport with zero working wifi , no compensation for 7 hours !!! Flew back home , again had a medical situation onboard so they once again missed their flight . ZERO COMPENSATION. I am so angry and disgusted . Young teens now stuck and we have to pay $275 for a hotel as there aren’...t flights until the morning . We have been flying to SF for 15 years , usually with either Qantas or Air NZ and have not once ever been treated or delayed like this without assistance . LIVID . Will never fly or recommend again . Planes were average, and crap service ( similar to United , outdated and cranky old staff ). F you Hawaiian!!!
First they tried to make me pay again for flights I had paid for, they rejected my miles all 3 claims, then on the flight home, the Airline manager had to find out why they couldn't check me in, APP error, I waited an hour, then I was told my flights would be directed to my final destination which they weren't, the air hostess on the way to Phoenix AZ were rude and arrogant. The way back were better, but still the service desk workers are misinformed and give out the wrong information.
I put my flights in for mile claims each was rejected beca...
Hawaiian Airlines are scam artists
I cancelled flights in 2020 due to the pandemic as the Australian border was closed and I could not physically get to Hawaii (or even leave my home state). Hawaiian Airlines refused to give me a refund, instead stating I could rebook my flights in the future with no change fee (though a fare difference would apply). Fast forward to 2022, and I have just rebooked my flights. To rebook, you have to go through customer service on the phone, there is no option of doing it yourself online (even though my original booking was done online). Through cu...stomer service the prices are much higher than booking through the website. So in addition to having to wait on hold for an hour, and then spend about an hour with a customer service representative re-booking flights, instead of paying about $90 in fare differences I ended up paying over $300 (to rebook flights that were originally about $700 in total). I asked to speak to a manager but was told the wait time would be another 30 minutes and they would just tell me the same thing anyway (essentially 'too bad, you have no choice but to pay the inflated cost or forfeit your credits'). HA are punishing customers for situations that are out of their control and lying about the terms of their 'credits'. I have utilised credits with another airline during the pandemic (Qantas) and it has been a much smoother, fairer process. I would not recommend this airline at all.
We had flights to Honolulu & beyond booked for September 2020, but due to Covid-19 the flights were cancelled. After receiving their email I contacted the Hawaiian Airlines help line seeking help to complete an application for a refund. The very helpful young lady advised that she could process my request on the spot without the need to complete & submit a formal application. After verifying my identity the application was immediately approved & the FULL cost of the tickets was refunded to my credit card within 24 hours.
Fantastic service Hawai...
We had booked flights to Honolulu in June, the pandemic hit and we thought we had lost our airfares. We contacted HA through their Facebook page, received a quick response through Messenger advising that it would be put through. We have flown with HA 3 times from Australia and it is our preferred carrier going to Honolulu. From first contact to receipt of money was approx. 3 weeks. Thank you, not like our airline Qantas who are handing out credit notes.
No response from Hawaiian Airlines to COVID-19 Medical/Waiver from being in quarantine and could not make flight
This is about Hawaiian Airlines response and lack of response to being in quarantine due to the COVID-19 outbreak.
I used the Chat facility and spoke with [name removed] February, 16 2020, [name removed] was very good and offered a travel credit as I was in quarantine on the Diamond Princess in Japan, we decided to wait as my quarantine was to finish on February, 19 and I could make the flight.
Then was evacuated back to Australia February, 20 and it was clear that I would not be released for the flight on 24th.
I used the Chat facility Februar...
Half hearted apology
Seattle to Hawaii 6.5 hrs. Seated rear of plane, crying children, dirty smelly diapers, food not pleasant say no more. All we requested was a seat towards the front .
Our frustration was swept under the carpet, I’m afraid to say but without customer satisfaction, other caring airlines, Hawaiian airline is spiralling downhill . Still waiting for my miles points. SAD
Wonderful service and genuine care!
Our baby daughter suffered a seizure at the boarding gate while waiting to board a Hawaiian airline flight home to Sydney. The staff we absolutely amazing in providing assistance to my family and calling for medical help. Although we were not able to fly home because of the medical emergency, the Hawaiian airlines staff were in constant contact with us helping to recover our luggage and ringing to check on our baby and the family.
Once we were able to return home, all staff from check in to on the flight were exceptional and made sure that we were catered for and made comfortable with our sick daughter. I cannot fault their service!
Choose another airline
I paid for a full service airline and got below standard service. Ground staff were jaded and not interested in helping. Food was disgusting. Freezing cold sandwich for lunch, no snacks on a long haul flight. Nothing offered to eat for at least 7 hours. Meal service wasn't announced at all. No choice in meals. Everyone got the same horrible food.
Terrible airline. Never again.
Will never fly with Hawaiian Airlines again
We had to fly from L.A. to Hawaii and change planes to go to Brisbane. To our surprise there was no business lounge in L.A. Is this an American Co. or what. My wife and I are both Gluten free. This was notified to the airline and printed on our tickets. The crew on both flights knew nothing about this and had no gluten free food on board. For breakfast, we had carrots and a banana! That's all we were offered for the whole flight and we paid top dollar for business class. In Hawaii we tried out their lounge and again, no gluten free food, so we ...had an apple, banana, and some cheese. It was the worst business lounge we have ever been in with the lack of variety etc. If you're intolerant to gluten, forget Hawaiian Airlines. To top it all off, on the L.A. to Hawaii leg, we had to pay $4 each for ear phones to view their movies on a tablet. Is this 2019 or what? Not happy.
No gluten free food. Pathetic
No gluten free meals .its only 2019 for crying out loud . Get your act together Hawaiian airlines. Next time i will fly with an airline that cares about such a simple solution.
The worst experience! Never again!!!!
1)rudeness: cabin crew was very rude different occasions, but the mainly one was when the special meal of my neighbours was not delivered. The tone and the way to say that they were no responsable was just unacceptable. So rude and unprofessional.
2)quality of food: if your are lucky to have one (see above) the quality is very very poor. Even for international flights they treat you as national flight
3) quality of entertainment in board: the poorest offer of movies in my whole experience (I have been flying for 30 years around the world) aga...
Don’t have high expectations
Flew from Brisbane to Honolulu at night and thought service was below par ... gave them the benefit of the doubt because it was a night flight and people were sleeping. Flew in between 4 islands whilst in Hawaii - no real concerns apart from all flights were late! Return flight from Honolulu to Brisbane is day flight and service was non existent! Was told that there were 9 flight assistants on board to make our flight more comfortable - not sure where the 9 flights assistants were ... no water was offered during the flight, no snacks and food was horrible! Won’t be flying Hawaiian airlines again or recommending them!
Nightmare experience in business class with young children
We were travelling as a family of five, 3 adults and a 1yo and 3yo child, from Sydney to Honolulu return. As the first leg of the trip was overnight, I thought we would be more comfortable in business class. We had previously had a great experience with Singapore Airlines with a separate bassinet provided for the baby (for whom there was no cost). For this trip, we had to pay around $US400 for the baby, although the reasons for this remained unclear, especially when it was apparent that no bassinet was to be provided. Needless to say, his mothe...r had a very uncomfortable flight. Our 10.5 hour day flight home was much worse. There were no food choices generally, and the food served was unsuitable and unappealing to the children. When we booked, we had to specify the ages of the children so I find it hard to understand why kid-friendly food was not available. Again with Singapore Airlines, they had special kids’ food and even activity packs. We had packed snacks for the children but these were intended to supplement meals not substitute for them. I asked the staff if there was any food the kids could eat, as by hour 6 of the flight, the baby was literally screaming with hunger. I complained to Hawaiian Airlines, and found their response unhelpful, and indicative of their failure to understand my central point which was that the business class section needs to provide more appropriately for. The needs of young children.
Cost efficient, comfortable, it is Hawaii from the moment you step on board
I have flown Hawaiian a few times....SYD to HNL and back....plus inter-island. All I can say is they are great for the price and service level. Food is adequate....some people think Hawaiian is a full-service airline....No, it is a bargain airline, that steps out of the swamp to do much better.....We had 31" on the economy international flights.....maybe a bit less on the inter-island....flights too short to care....But for SYD-HNL-SYD....I wouldn't bother with Jetstar (ever) or Qantas (unless they offered a significant fare reduction). Very...Happy with Hawaiian.....Their cabin crews are extremely hard-working.....best I have seen since Singapore Airlines....and no joke - they are wonderful personalities and do their best. Anyway, fear not....Try them on your next flight to HNL from Australia.....We have done it a couple times as well as Qantas....and it is definitely Hawaiian for us......Best on the route by far......
Questions & Answers
We ( 7 of us ) are flying with you from Sydney to Hawaii, onto LAX back to Hawaii and returning to Sydney. My 7 yo grandson who is part of our group is Autistic. What programs, support do HA have for passengers with Hidden Disabilities?
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What is the food for the adults on the flight from Sydney to Honolulu
My kid is 9 years old and I don’t know if I should get her the kid meals or the adult meals. We are doing Sydney to Honolulu and no return as we are taking a cruise back. Could anyone tell me what food they had from the adult meal when they went
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