Hawaiian Airlines
140 reviews
Few years ago I flew from Sydney, Australia to Hawaii. During the flight, I saw one of the flight attendant gave a passenger a lot of complimentary package nuts and when she walked passed me, I asked the flight attendant can I have those complimentary nuts as well. She yelled at me in front of everyone ‘we don’t have any complimentary nuts to give… Read more
you’!!! I was so embarrassed and just sat there in silence. Come to think of it, I did not raise my voice when I ask for the package nuts, secondly she could have told me in a polite way whether she want to give me or not. She was just so RUDE! Probably she knew that person and that was at least 10 packs! Just RUDE!
Hello we flew flight HA 670 HNL to Seattle 5th October Our baggage was lost and did not show up at the end of flight. Noone at the airport would help or advise us in this situation. When we finally found someone who was able to help he said our bags were removed due to being a small aircraft and weight he also said it is better to remove bags… Read more
then passengers. In this case why were we not advised in this situation. He also said it might take days or never show up. So we had no other choice other than to purchase what we need. We were advised to purchase the essentials we will need. We spent this morning purchasing toiletries and the items we need. Underwear, clothes, makeup and toiletries. I will need to claim these costs back? This money spent was spending money for our holiday in which we have saved and saved for. This is a special occasion which now turned out stressful. We have sent many emails and no reply. This was once our favourite airline but now I dm not impressed at all
I would give half a star if I could. Tried flying with them twice now, and was disappointed big time as they failed miserably. From communication to service on board. I do understand it is a semi budget airline; however their level of services are not worth the money spent. 5 days prior to my flight, I received a letter to pay to upgrade our… Read more
seats, however we never received a notification that our flight had changed dates which is a quite crucial detail to not notify your passengers about.
Reviews with attachments
Cramped seats – The flights were economical but the leg room is very limited. I paid $200 for extra leg room and the seats were exactly the same as regular coach. Seeing that really upset me and after not hearing back from the airline, it made me write this review. The food was also really bad. The wifi was good. Show details
Latest follow-ups
Hawaiian Airlines stole our belongings: Shameless and irresponsible management, and rude staff. I want to give them a negative rating, but there is no option to do so. They don't deserve even 1 star. I will never suggest anyone use that airline.
Follow-up · I would give rating on minus if possible. I will never recommend this airlines to anyone. One of the worst airlines. Irresponsible management and staff.
We flew with Hawaiian Airlines and paid extra for extra legroom in 2019. It was absolutely disgusting I will never fly with them again. It was the worst flight ever, my daughter and I paid a lot of money and the staff were not very pleasant either. Never again. Show details
Follow-up · Extra legroom we barely got any. Food was terrible. Staff were not pleasant.
Recent reviews
We travelled on Hawaiian Airlines from Sydney to NYC in economy with extra legroom and it was great. We stopped in Honolulu for one night on the way over to break up the trip and that was excellent. On the way back we went to Maui for six nights and Waikiki for five nights. This was a great way to get to the US that isn't available with other… Read more
carriers. The cabin staff are genuinely friendly and helpful as are the ground staff. An extra bonus is starlink super fast free wifi onboard in between Sydney and Honolulu. Unfortunately it isn't available yet on flights to NY however apparently it is coming. I can highly recommend Hawaiian. The only thing that could be improved is if Hawaiian allowed us to book our Adelaide Sydney return legs on the Hawaiian ticket. We had to book that directly with Virgin and if we missed a connection it would have been our problem.
Hawaiian Airlines Stole My Baggage… and My Patience Hawaiian Airlines is, without question, the worst airline I have ever dealt with. My baggage was delayed — fine, mistakes happen. But FOUR WEEKS later, I still don’t have a resolution What’s worse? Their “customer service” is a total joke. You cannot get through on the phone. Emails? Ignored.… Read more
Online forms? Black hole. Social media? Silence. It’s like they just vanish after they’ve taken your money. No updates, no timeline, no apology — nothing.
This isn’t just bad service — it’s complete abandonment of their customers. Hawaiian Airlines has my property and refuses to communicate like a professional business. They’ve turned my holiday into a month-long nightmare.
To anyone considering booking with Hawaiian Airlines: DON’T. They will happily take your money, lose your things, and then ghost you like you don’t exist. Shame on this company for the way they treat paying customers.
The worst airline rude staff failure to keep promises. Avoid Show details
Flight was ok but the support staff like customer service, finance, baggage claim and every other department than the flioght staff are most inefficient, lazy and incompetent in their work areas. Still waiting for my refund since December 2024. Show details
We flew from Sydney to Honolulu return. The flights on HA were part of a travel package. The flights were ok, on older planes. Both were late taking off (perhaps not their fault). Our party of 6 had 2 video screens didn’t work. The staff were difficult to find & the meals were pretty average. Show details
Hawaiian Airlines is an airline that appears to be confused about its place in the world and their business class product only adds to it. Even they don’t know what to call it – in some communications they refer to it as First Class but with others they call it Business Class. But in my view, the experience is neither. Hawaii is a bucket list… Read more
or dream destination for many people, and it’s no longer the cheap beach holiday destination it might have been in the past. So, travelling to Hawaii is typically a cause for celebration for most people and what do you associate with a celebration – Champagne of course. So, does Hawaiian serve it in their business class cabin – no! Instead, they serve prosecco. What airline would choose not to offer Champagne in business class on international flights, particularly one where its passengers are typically in a celebratory mood? Whoever made that decision should be fired.
For passengers who pay to sit at the pointy end of an aircraft, it’s almost a right not an expectation. The only question is what brand will they serve; just like you know your meal will be served with real cutlery not plastic knives and forks.
Then, there is the airlines poor excuse for a business class/premium lounge at Honolulu International Airport. On the day of my departure, I could only see it through the glass because it was so small and overcrowded they had to stop access to anymore guests. From what it looked like from the outside, I think I was spared even more disappointment.
Now, let’s talk about inflight catering. Again, what planet are they on? The airline has gone for meals inspired by the destination – Hawaii. They go as far as to say – ‘bring your appetite on board, because you're in for a treat!’. Boy – this is a clear case of misrepresentation and false advertising. Inbound and outbound, the meals looked terrible and tasted just as bad. Grey coloured over salted soggy pork with a few greens and rice.
But the kicker was the light meal served prior to arrival into Sydney. The choices where pumpkin with cheese sauce or pumpkin with cheese sauce. Whoever thought that one up is in need of serious help. The passenger sitting beside me an I just sat there looking at the meal in disbelief.
I understand Alaskan’s decision to buy Hawaiian was to get access to their aircraft and that makes a good deal of sense. But if they hope to grow the Hawaiian Airlines premium business, then they have their work cut out for them!
Flew to Vegas via Honolulu and then home to Sydney with 5 day stopover in Honolulu on way back. This was for the NRL in Vegas. Was member of a couple of Facebook groups doing similar trips for the NRL various airlines. Was constantly reading horror stories from people who had delays and cancellations on other airlines such as AA and Qantas. It was… Read more
rife and almost seemed routine. All our flights on Hawaiian however, left and arrived on time. Service was polite and efficient. Meal quality was ok. Would fly Hawaiian again
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No responsibility for damage done to mobility equipment – I am a disabled person and flew Hawaiin airlines Honolulu to Sydney 12/10/24 flight 451. My mobility walker was in perfect condition when it was taken by Hawaiin airlines ground staff. Once I arrived in Sydney australia and collected by mobility walker it was hard to Open. The walker would not wheel properly the front wheel no longer moved… Read more
causing it to be unbalance. The walker couldn’t be control in direction. Once it was discovered looked for baggage handlers office and Hawaiin airlines. Of which we couldn’t locate. So we proceeded out of the area and looked and asked where Hawaiin airlines staff were. As we’re in transit and had limited time. Once we got to Melbourne just prior to midnight and got out bags it was 12:30 am knowing Hawaiin airlines do not operate out of Melbourne we continued 2 hours home. The next day I called Hawaiin airlines in the afternoon and was given an email address. I responded to the email on 15/10 when we noted the damage more clearly. The frame was also bent so there was no way of fixing it we were advised by the repairer. I sent photos straight to Hawaiin airlines claims department. Followed it up several times and with phone calls. I sent formal quote but weeks later still no news. Although I had asked for it to be escalated, I have been unable to basic leave my home to shop as I done have stability to walk unaided. Now they say they don’t take responsibility for mobility equipment, They won’t pay a cent. Shame on Hawaiin airlines. No care except an apology that it occurred. I advise people with disability equipment DO NOT TRAVEL HAWAIIN airlines. They simply can not be trusted to take care of your equipment.
Warning about Hawaiian Airlines double billing customers – I haven't actually taken my flight yet, so this is not a review on the flight or service on the flight. this is a review and a warning to anyone about to book a flight with Hawaiian Airlines. Every online transaction I have made with this airline it has been 3 in total, they have billed my credit card twice each time and I have had to wait 2… Read more
weeks for them to return the money.
they offer no remedy or compensation of any kind other than you will just have to wait for the money to come back to your account.
Having this happen once, is annoying but can be forgiven as a mistake, having this happen multiple times and at this point every time, is no longer just a mistake.
Hopefully the actual flight is a better experience but I'm not holding my breath. Either way, i doubt Ill ever fly Hawaiian Airlines again!
Rude staff – Very rude staff. My four years old son was not given any meal even though we selected kids meal. Flight attendant refused to give him any food and stated that his name was not on the list and asked me to buy food for him. I paid money to buy something for him when he was supposed to get complimentary meal for 10+ hours flight. Very disappointed.
Not assisting with double payment investigation and refund – We booked flights with Hawaiian through an Australian travel agent called Webjet. The first flight of the trip was done by Jetstar as a carrier to Hawaiian Airlines. When we got to Jetstar desk for check-in, they claimed that they haven't been paid. We had to pay for our flights again at the desk to be able to fly. Now we are trying to investigate… Read more
whether it was Webjet, Hawaiian Airlines or Jetstar mistake (because we now paid twice for the same flights for 3 people + the stress of trying to solve this during our holidays) and Hawaiian Airlines is not collaborating with the investigation. They asked us to wait until we were done with the last flight to start having a look at it, which we did. They said they were taking it up to a specific part of the company to investigate. We don't know how hard it is to find out if they paid Jetstar or not, but now it's been over a month and they stopped replying to our emails.
Very Disappointed in Overall Experience! – We flew home from Honolulu to Sydney on Wednesday 8th May. I must say I was very disappointed with the flight overall considering what I had heard about Hawaiian Airlines and their reputation. Firstly, I had paid more for the extra legroom not knowing at the time that it was situated near the bathroom. That would not have been an issue if not… Read more
for the fact that half way into the flight the area began to smell absolutely awful. Also passengers kept leaving the door open all the time. I found this very inconsiderate of them towards those seated nearby. I had to keep getting up to close the door. Additionally the area was absolutely freezing!!! I had to resort to two blankets pulled up high to try and keep warm.
As for the food well…… that’s another story.
This flight left at 12.50 in the afternoon. Within less than 2 hours into the flight they started serving us food. Most of us would have only eaten at the airport prior to boarding. We did not even get a choice in my section so too bad if you didn’t eat it. They said they ran out! What the! Should not that have been better organised to ensure they had adequate supply of the meals? It was very unpalatable as well. It was 4 very tiny and dry meatballs with this awful stodgy cold mash.
I asked if they would then be serving more hot food later on in the flight. I was informed that it would not be until 2 hours before landing. Well that happened only 1 hour before landing and it was 7pm at night Sydney time. What did they serve us? A very cold and very dry ham, cheese and lettuce sandwich for what I presume was meant to be our dinner!
Additionally you hardly ever saw the stewards come by to ensure you were comfortable or adequately hydrated throughout the flight.
They never once asked if you were cold or comfortable.
You had to get up and serve yourself.
They seemed to sit mostly out in the back galley area.
We also never once heard from the Captain throughout the 10 hour flight. He never even introduced himself at the beginning or kept us informed when there was turbulence as has been the case in other flights I’ve been on.
It was the Head Stewardess who did. A little bit of Communication and Public Relations from the Captain would have been appreciated.
My son also encountered a very rude stewardess that virtually told him to self serve. He had simply asked her if there was any more food available for his children who were hungry because they didn’t eat the supposed dinner they served them.
Now as we know you pay the same fare for children as you do for adults.
So therefore, they are also paying passengers and are entitled to have adequate food considering the cost we all paid for a one way flight.
Therefore considering all of the above I would only rate the service, quality and food as a very low 2 considering the accumulative amount of money for the six of us we paid for this one way flight.
Overall very disappointed indeed Hawaiian Airlines. You rated no better than Jetstar!
Note for Hawaiian Airline – Usually love this airline, past 2 trips have been disappointing. Crew seem to need time management training, food service needs a lot of work. 10 hour flight to Sydney had trouble getting food out in time, seemed to be scrambling, it was only sandwiches which were nearly thrown at us last minute and then quick clean up.. Don't seem to be as… Read more
relaxed or pleasant as previous trips, could be a management issue. Must say a little more room than Qantas which seals the deal for next time.
Worst flight – Boarded flight at midnight, cabin crew served dinner at 1am (??? we just wanted to sleep! It was a 12 hour flight, serve us breakfast in 8 hours). At around 2am they still had the lights on in the cabin (???) so I asked them when they were going to turn it off so we could all have some well-deserved REST. 5 minutes later they turned it off. Then… Read more
at 2:30am the screens in front of every seat turned on bright white and then showed an advertisement for duty-free products, the lights came on in the cabin and the crew came down the aisle with duty free products. I got out of my seat and asked the staff what the heck they were doing, we all just wanted to REST. They said okay and about 15 minutes later turned the lights off again. About 5 hours into the journey there was unexpected severe air turbulence and I honestly thought we were going to die because if the pilot was as stupid as the cabin staff... we're all dead. We didn't die, but on arrival in LA I was traumatised. I informed Air Hawaii about the trip and they offered me to stay in their first class lounge. Didn't offer me anything other than that. Over the phone to them I asked for some compensation, they sent me a $150 flight voucher to be used within 3 months, which I had no use for and could not be used on existing flights or transferred to another person. So it was a worthless, meaningless gesture and I suspect they knew it.
Since that day I've had difficulty flying, and have had panic attacks on 2 flights. All due to the incompetency, hostility and lack of empathy and compassion from the air hawaii staff. It took me 10 years to tell this story.
Better off to book with Jetstar – Our first family trip to USA, with young kids we decided to break up the flights and have a stop over in Honolulu, so our travel agent booked Hawaiian Airlines!! It wasn't cheap, we could've booked Jetstar for half the price and a much better service and experience. Best to avoid Hawaiian airlines if you have young kids or travelling with family.… Read more
1. In flight food was below average most of the time was not eatable. Bring your own food/meals. They served staled ham&cheese sandwiches for dinner from Honolulu to Sydney, Apples & cookies from Honolulu to LAX...etc...so if you still insisted in Hawaiian airlines bring your 2 minutes noddles. 2. You are most likely won't be seated with your family. 3. If you are travelling with infant, just avoid Hawaiian airlines. No bassinet or help. 4. The flight times are horrendous. Again avoid if you have young kids or elderly parents. 5. You need to pay for headphones ($4usd) 6. Their customer services was shocking. 7. Just avoid!
Thank you for choosing Hawaiian Airlines… What a joke! – Worst experience I have ever had with an airline - and I fly a lot. The whole process at Honolulu on the way in was crazy, no signage and wrong info - but eventually made it through. Trip from Kona to Honolulu. We had included baggage - but had to pay $180 US for a bag - they could not explain why, but we couldnt fly without paying (we were asked… Read more
to sort out later).
When we got to the security gate - realised they never gave my partner a boarding pass. Back to the counter, got a new one printed - blamed her for losing it. Once through security, realised they gave us the wrong boarding pass - for a different person and flight… Back to “customer service”. Got the right pass - and even they couldnt work out why we had to pay. Then our seats got changed at the gate.
Got to Honolulu - and surprise surprise - the “paid” bag never arrived. Couldnt tell us when, and couldnt deliver it as its a bike - so will cost us over a $100 US to come and pick up (taxi charges). Also wouldnt store at the airport for a week. Baggage services checked again - and still couldnt workout why we were charged as the fee waver was recorded and not overweight - but couldnt do anything about it - have to email customer service.
I’m very tolerant and accept that things go wrong - but this many issues in a row and no explanation of why and just costing us more and more money.
If you have the choice - stay away!
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What a jok – I flew from Honolulu to Sydney. I paid for my seat but they downgraded me. As a serving member of the defence force They say Thank u for ur service Then they take the seat I paid for. This is a complete slap in the face from Hawaiian airlines. In Sydney I missed my connecting flight because they just took there time. So had to rebook and pay for a new flight Show details
Customer Service ghosted me – Not sure, how they plan their connecting flights, but being an entry point to US and considering the necessity to go through customs and relodge baggage for connecting flights, 90 minutes are hardly enough. In our case, the connecting flight was closing the gate and we were not even given the baggage from the first flight. All of us missed the… Read more
connecting flights. Then we have been sent to the customer service desk, who tried to assist us, best they could. Honestly, the recovery flight with united airlines was the biggest budget flight I probably took for another 8-hour leg. Landing after midnight, with public transport already gone for the connecting flight without any meal on board, was an adventure, in a bad sense. My request (incident 230609-000073) to compensate for a cab was auto-acknowledged and successfully ignored ever since. I have never heard back from customer service. I am giving two stars only for an on board staff, which was nice and polite.
VERY POOR SERVICE. 0 stars – Hnl to syd 29/7/23 HA451 dpt HNL @12:55pm. I had contacted hawaiin reservations 3 days before my flight on the 23/7/23 to reserve a child meal for my 3 year old. Was told at first I was getting it then rq to speak to a manager and manager said yes I would not to worry the child meal is reserved both ways. The flight on the 23/7/23 was a night… Read more
flight my son bad mcdonals before hand and slept the entire way so I wasn't worried but on the way back I spoke to flight crew and they advised he wasn't on the list. And that they couldn't do anything and that I had to purchase a meal for him. Unacceptable . They then went back and said they would let me choose 1 item from the purchasing meal section and they would write it up as an incident. Mind you there were 2 meals provided on that flight my son only got 1. I advised I would be making a complaint. I then proceeded to ask them for the dinner that he would have received initially however the flight crew never came back to me. As there was 1hr left to landing I didn't bother and would just put in a formal complaint regarding hawaiin reservations and flight crew. The standard is below poor. I was expecting a good service given the fact I was flying to hawaii on hawaiin airlines. There was nothing given to my 3 year old not kids packing nothing. WILL NEVER FLY WITH THEM AGAIN . I rate them just as bad as jetstar . In the end I should gave gone with them. Would have been alot cheaper. VERY BAD SERVICE ALL ROUND HAWIIN AIRLINES DO BETTER. Qantas will be my only choice or airline moving foward
Never travelling on Hawaiian Airline by choice – Firstly my daughter and I got 12 row apart seats. Asked for seats close by or together, the staff didn’t even bother checking . Food not too great. Crew members should be going around with water mid flight but none of them did. I had to get up couple of times to get water from the back. Staff looked annoyed if I asked them if I can go through the… Read more
back to check on my daughter who was sitting on the other side , one of them rolled their eyes who was charging their phone and had to remove the wire from the wall so I could go past. Not a happy journey back home
Most incompetent service and processes - avoid at all costs – Worst service / airline processes and experience ever… flying back from Hilo to Sydney. Arrived at the airport over 2 hours early. Checked luggage… then had to wait for security. No mention when I checked that one of the machines was down and the wait was over 3.5 hours to get through the scanner… Meant missed flight, then missed connecting… Read more
flight. To my surprise the “machine hadn’t just gone down”… it had been down for a few days… They could have prioritised it being fixed, text passengers to let them know arrive 4 hours ahead to allow time to get through security (due to only one bag scanner). They then also lost my luggage - which I later managed to track down a few days later thanks to the apple AirTag.. - not the Hawaiian staff who had no idea where it was. Only flew with Hawaiian to get points as a partner airline to Virgin Australia. Needed to do a claim for insurance on extra costs incurred from this issue (connecting flights and hotels not connected with this booking)… extra costs included $500 … wrote in feedback and complaints several times to all channels and ZERO response. Points also never came through even though they had my number, submitted claim through virgin with details and to Hawaiian. Seriously most incompetent service at all levels. Seriously would AVOID flying with airline this incompetent at basics.
They cancelled my flights...TWICE – They cancelled my flight from Brisbane to Sydney 3 days before my flight. Had to re-book in a hurry. Then they cancelled it again 2 days before. My first and last experience. Never fly with them, pick another airline Show details
Rewards Program Treats Customers Horribly – I haven’t been able to use any of my points as they keep telling me they will be reflected on the next billing statement. The next billing statement comes, and they still aren’t reflected so I called them and they told me they will be posted on the next statement. This has happened numerous times now, and I’m starting to wonder if I will ever get… Read more
my points, and everyone that I called to talk to just transfer me to someone else who says they will help me and nobody ever actually helps or does anything. Horrible customer service and absolutely zero follow through for Hawaiian Miles members. An absolutely horrible program. I would not recommend to anyone
Ruined my holiday alongside 6 others due to incompetence – I had a horrible experience with Hawaiian Airlines back in December 2021. I tested positive for COVID a month before my flight and had to get a medical exemption to be able to fly. My doctor and I followed the guidelines from both the CDC and Australian health authorities to ensure that I met the requirements to fly to America. I booked my flights… Read more
directly through Hawaiian Airlines, but unfortunately, my experience with them was a complete disaster.
My first flight was from Melbourne to Sydney, and despite arriving on time, I only had 1.5 hours before my connecting flight. When I arrived at check-in, Hawaiian Airlines rejected the wording on my medical exemption. Despite checking and rechecking the guidelines with my doctor, they had no clear policies on what wording was acceptable. I had to show them my printed recommendations from the CDC to convince them to approve my exemption. However, by the time they approved it, check-in had already closed, and I was left stranded in Sydney for two days until the next available flight.
What was even more frustrating was that Hawaiian Airlines did not offer any compensation for my hotel stay, even though their policy caused my inconvenience. Furthermore, they stated that I should have arrived at the Sydney airport earlier, even though I had booked my flight directly through them, and they had sold me a ticket with such a short stopover time. To make matters worse, two other couples missed their flights for the same reason, which shows that this was a recurring issue.
Overall, I had a terrible experience with Hawaiian Airlines, and I would not recommend them to anyone. They need to improve their policies and procedures regarding medical exemptions, offer better customer service, and stop selling flights with such short stopover times. If you value your time and sanity, I suggest you find an alternative airline that cares about their customers and their well-being.
Very rude and bad manager on customer service – I have booked my mom and dad’s flight to Boston from Auckland on this Hawaiian airlines. When I have asked them for wheelchair Assistant they told me to take wheelchair on entrance of boarding area & wait until time is close to boarding and that was 10 pm and I did the same and nobody showed up there on time so I was bit concerned about this so I… Read more
have Went back to there check in counter and asked them & this lady with wireless on her shoulder started shouting on me without any reason long story short I have asked her name she denied and when I approached her to see her name badge she was Hiding she said her name is EV and this job is not really great for her she should choose other profession not front desk customer service.
Avoid at all cost – My flight from San Francisco to Hawaii was cancelled 24 hours before departure. When I called their reservations team: (1) they were not able to book an alternative flight; (2) they were not properly trained an ill informed about policy (refund policy, refund times, etc); (3) they could barely communicate in English; (4) they ended up cancelling… Read more
my other flight from Hawaii to Australia and were not able to rebook it. This whole adventure ended up costing more than 2,000 dollars per ticket due to the negligence and incompetence of various employees at Hawaiian Airlines. They have not responded to two detailed complaints I submitted on their website approximately 1 month ago. Any communications on my part have been completely ignored. My suggestions to all those considering flying Hawaiian is AVOID AT ALL COST!
Paid for 3 flights that I will never get – I had a 3 upgraded flights cancelled by Hawaiian Airlines due to COVID which was fine. I tried to book through the app in December but because they are credits it doesn’t show on my account and you have to book by phone with Hawaiian Airlines directly. I didn’t have time and decided to do after Xmas. I then tried to rebook on the flights 2/1/23… Read more
and I was advised the flights were credits now and they expired on the 31/12/2022 2 days before. After I sent a few emails they refused to refund the flights. I find this disgraceful as I booked direct through them I have been a member for many years and how can money I paid expire. This is not good enough. Yes they did send email 2 years ago when cancelled which I can’t find and not sure if expiry was on it but it still is not good enough. It would be interesting to know if anyone has had the same issue and had them refunded. Because I paid for a service I did not receive. I have flown Hawaiian and the staff are fantastic and booking easy but loosing this money and the chance of a holiday after .2 years of COVID as an emergency worker I needed this.
Long boring flight to Melbourne – No international check-in service No Entertainment screens were available for all passengers. No movies, No music. Long boring 11hr flight. No apology! Show details
if i could give them zero stars I would – They make you sign a waiver saying they are not responsible if your oversize baggage is damaged or doesn't make the flight! My bags went missing on both flights with them. There was zero communication from them, they tell you to put in a claim for out of pocket expenses and then they don't even reply to it. I'm still about $500 out of pocket. Absolute joke. You couldn't pay me to fly with them again. Show details
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