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Hawaiian Airlines

Hawaiian Airlines

2.8 from 105 reviews · View Statistics
See the Best International Airlines in 2022 as rated by Australians on ProductReview.com.au.
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Reviews

  • Value for Money
    2.0 (13)
  • Transparency
    1.8 (11)
  • Seat Room
    1.9 (11)
  • Food
    1.3 (10)
  • In-Flight Service
    1.8 (11)
  • In-Flight Entertainment
    2.0 (10)
  • Wi-Fi
    1.0 (2)
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Absolutely HORRID

published
Value for Money
1/5
Transparency
1/5
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AZflyer
AZflyerSouth East Queensland, QLD

Absolute Nightnare

published
Value for Money
2/5
Transparency
1/5
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Catherine
CatherineSouthwest, VIC

Hawaiian Airlines are scam artists

published
Value for Money
1/5
Transparency
1/5
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Philby49
Philby49Hunter Region, NSW
  • 7 reviews
  • 7 likes
  • Verified

Speedy Refund

published
Value for Money
5/5
Transparency
5/5
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Marie M
Marie MSydney, NSW
  • 7 reviews
  • 14 likes

Prompt refund

published

We had booked flights to Honolulu in June, the pandemic hit and we thought we had lost our airfares. We contacted HA through their Facebook page, received a quick response through Messenger advising that it would be put through. We have flown with HA 3 times from Australia and it is our preferred carrier going to Honolulu. From first contact to receipt of money was approx. 3 weeks. Thank you, not like our airline Qantas who are handing out credit notes.

Value for Money
3/5
Transparency
5/5
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Len M
Len MSouth East Queensland, QLD
  • 2 reviews
  • Verified

No response from Hawaiian Airlines to COVID-19 Medical/Waiver from being in quarantine and could not make flight

published
Incentivised Review No
DepartureBrisbane QLD, Australia
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Beata Taylor
Beata TaylorSydney Surrounds, NSW
  • 3 reviews

Half hearted apology

published

Seattle to Hawaii 6.5 hrs. Seated rear of plane, crying children, dirty smelly diapers, food not pleasant say no more. All we requested was a seat towards the front .
Our frustration was swept under the carpet, I’m afraid to say but without customer satisfaction, other caring airlines, Hawaiian airline is spiralling downhill . Still waiting for my miles points. SAD

Value for Money
2/5
Transparency
1/5
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Wonderful service and genuine care!

published

Our baby daughter suffered a seizure at the boarding gate while waiting to board a Hawaiian airline flight home to Sydney. The staff we absolutely amazing in providing assistance to my family and calling for medical help. Although we were not able to fly home because of the medical emergency, the Hawaiian airlines staff were in constant contact with us helping to recover our luggage and ringing to check on our baby and the family.
Once we were able to return home, all staff from check in to on the flight were exceptional and made sure that we were catered for and made comfortable with our sick daughter. I cannot fault their service!

Incentivised Review No
DepartureHawaii, USA
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Jazze88
Jazze88Greater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 19 likes
  • Verified

Choose another airline

published

I paid for a full service airline and got below standard service. Ground staff were jaded and not interested in helping. Food was disgusting. Freezing cold sandwich for lunch, no snacks on a long haul flight. Nothing offered to eat for at least 7 hours. Meal service wasn't announced at all. No choice in meals. Everyone got the same horrible food.

Terrible airline. Never again.

Value for Money
1/5
Transparency
1/5
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Will never fly with Hawaiian Airlines again

published
Value for Money
1/5
Transparency
1/5
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Peter M.
Peter M.South East Queensland, QLD

No gluten free food. Pathetic

published

No gluten free meals .its only 2019 for crying out loud . Get your act together Hawaiian airlines. Next time i will fly with an airline that cares about such a simple solution.

Value for Money
1/5
Transparency
1/5
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Claudia
ClaudiaSydney, NSW

The worst experience! Never again!!!!

published
Value for Money
1/5
Transparency
2/5
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Relle
RelleWide Bay-Burnett, QLD

Don’t have high expectations

published

Flew from Brisbane to Honolulu at night and thought service was below par ... gave them the benefit of the doubt because it was a night flight and people were sleeping. Flew in between 4 islands whilst in Hawaii - no real concerns apart from all flights were late! Return flight from Honolulu to Brisbane is day flight and service was non existent! Was told that there were 9 flight assistants on board to make our flight more comfortable - not sure where the 9 flights assistants were ... no water was offered during the flight, no snacks and food was horrible! Won’t be flying Hawaiian airlines again or recommending them!

Value for Money
1/5
Transparency
1/5
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57Marv
57MarvBrisbane
  • 4 reviews
  • 4 likes

Nightmare experience in business class with young children

published
Value for Money
2/5
Seat Room
4/5
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Buckwheat
BuckwheatPerth, WA
  • 11 reviews
  • 5 likes

Cost efficient, comfortable, it is Hawaii from the moment you step on board

published
Value for Money
5/5
Seat Room
4/5
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Questions & Answers

Paul V
Paul Vasked

We ( 7 of us ) are flying with you from Sydney to Hawaii, onto LAX back to Hawaii and returning to Sydney. My 7 yo grandson who is part of our group is Autistic. What programs, support do HA have for passengers with Hidden Disabilities?

1 answer
The Reviewer
The Reviewer

Why would you ask reviewers?

Chelize
Chelizeasked

What is the food for the adults on the flight from Sydney to Honolulu

No answers
Chelize
Chelizeasked

My kid is 9 years old and I don’t know if I should get her the kid meals or the adult meals. We are doing Sydney to Honolulu and no return as we are taking a cruise back. Could anyone tell me what food they had from the adult meal when they went

No answers
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