2Hawaiian Airlines

Hawaiian Airlines

2Hawaiian Airlines
2.6

126 reviews

PositivevsNegative
32%14%54%

Value for Money
1.6
Transparency
1.6
Seat Room
2.2
Food
1.6
In-Flight Service
2.0
In-Flight Entertainment
1.9
Wi-Fi
1.2
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Reviews

126 reviews
Thalita F.
Thalita F.Canberra 2600, ACT2 posts
 
Transparency
Debbie Pickstone
Debbie PickstoneSydney, NSW
 
Transparency
Seat Room
In-Flight Entertainment
Lorraine H.
Lorraine H.Sydney, NSW2 posts
 

Note for Hawaiian Airline

Usually love this airline, past 2 trips have been disappointing. Crew seem to need time management training, food service needs a lot of work. 10 hour flight to Sydney had trouble getting food out in time, seemed to be scrambling, it was only sandwiches which were nearly thrown at us last minute and then quick clean up.. Don't seem to be as relaxed or pleasant as previous trips, could be a management issue. Must say a little more room than Qantas which seals the deal for next time. Show details
Transparency
Seat Room
In-Flight Entertainment
Matt Bentley
Matt Bentley
 
Value for Money
Rajesh
RajeshSydney, NSW
 

one of the worst Airlines

We traveled to San Francisco from Sydney last year. Hawaiian Airlines lost our baggage. They asked me to fill out a form, which I did and sent it back to them. They never replied and did not pick up my call for 2 hours and 13 minutes twice. After three months, they emailed me that the period had lapsed and did not give anything, neither baggage nor compensation: rude and negligent staff and irresponsible and indecent management. I will never recommend it to anyone.
S SAN
S SANGreater Melbourne (Metropolitan), VIC8 posts
 
Seat Room
In-Flight Service
In-Flight Entertainment
DeonB
DeonBWestern Australia
 
thk4family
thk4family
 

What a jok

I flew from Honolulu to Sydney.
I paid for my seat but they downgraded me.
As a serving member of the defence force
They say
Thank u for ur service
Then they take the seat I paid for.
This is a complete slap in the face from Hawaiian airlines.
In Sydney I missed my connecting flight because they just took there time.
So had to rebook and pay for a new flight Show details
Boris
BorisSydney, NSW
 
amyargy1985
amyargy1985
 
Moreen
MoreenSydney, NSW2 posts
 

Never travelling on Hawaiian Airline by choice

Firstly my daughter and I got 12 row apart seats. Asked for seats close by or together, the staff didn’t even bother checking . Food not too great. Crew members should be going around with water mid flight but none of them did. I had to get up couple of times to get water from the back. Staff looked annoyed if I asked them if I can go through the back to check on my daughter who was sitting on the other side , one of them rolled their eyes who was charging their phone and had to remove the wire from the wall so I could go past. Not a happy journey back home Show details
In-Flight Entertainment
Felicity C.
Felicity C.2 posts
 
Seat Room
Food
In-Flight Service
In-Flight Entertainment
IsaacW
IsaacWSouth East Queensland, QLD
 

They cancelled my flights...TWICE

They cancelled my flight from Brisbane to Sydney 3 days before my flight. Had to re-book in a hurry. Then they cancelled it again 2 days before. My first and last experience. Never fly with them, pick another airline Show details
Pol
Pol
 
Seat Room
Food
In-Flight Service
  • Thumbnail
Kiana L.
Kiana L.2 posts
 

Rewards Program Treats Customers Horribly

I haven’t been able to use any of my points as they keep telling me they will be reflected on the next billing statement. The next billing statement comes, and they still aren’t reflected so I called them and they told me they will be posted on the next statement. This has happened numerous times now, and I’m starting to wonder if I will ever get my points, and everyone that I called to talk to just transfer me to someone else who says they will help me and nobody ever actually helps or does anything.
Horrible customer service and absolutely zero follow through for Hawaiian Miles members. An absolutely horrible program. I would not recommend to anyone Show details
Seat Room
In-Flight Service
In-Flight Entertainment

Questions & Answers

Paul V
Paul V

We ( 7 of us ) are flying with you from Sydney to Hawaii, onto LAX back to Hawaii and returning to Sydney. My 7 yo grandson who is part of our group is Autistic. What programs, support do HA have for passengers with Hidden Disabilities?

The Reviewer
The Reviewer  

Why would you ask reviewers?

Chelize
Chelize

What is the food for the adults on the flight from Sydney to Honolulu

Chelize
Chelize

My kid is 9 years old and I don’t know if I should get her the kid meals or the adult meals. We are doing Sydney to Honolulu and no return as we are taking a cruise back. Could anyone tell me what food they had from the adult meal when they went

See all Hawaiian Airlines questions

Details

CategoryDomestic Airlines and International Airlines
Home CountryUnited States of America
RouteDomestic and International
Airline Type Full-Service
Domestic
Economy Included Carry On Luggage Limit 11 kg
Economy Included Checked In Luggage Limit 22 kg
International
Economy Included Carry On Luggage Limit 11kg
Economy Included Checked In Luggage Limit 32kg
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Contact info for Hawaiian Airlines

Extra Information

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