HP Pavilion 15
VerifiedMPNs: HP-X0H69PA and HP-X3C31PA89 reviews
My HP Laptop didn't last even 4 fours and not much used in those 4 years. It first came up with BIOS error and then a week later it would not start, came up with Bitlocker code, I tried so many times but nothing worked. Show details
I brought this laptop as a home laptop to pay bills, online groceries etc. I use it anywhere between once a fortnight-month so very little. I find it so annoying, always a prompt to be updating something taking ages to be able to actually use the laptop. Today, after having it for under 2 years I notice a small screw on my floor, turned the laptop… Read more
over as I just used it and the back screw was missing along with a second one gone that I didn’t realise. I have 2 babies (6 month old and toddler), I hope they didn’t eat the other missing screw. I wouldn’t buy again.
I purchased this laptop from JBHifi in Dec 24 during a promotion with Boxing day. This is for school .In few months time my son has complained about poor battery life.When I took to JB Hifi they said need to send over to HP even though it's under warrenty and it will take 4-6 weeks turn around.As my son could survive for such a long time we took… Read more
the laptop back and made a complain .Then JB Hifi said directly contact HP support for quicker turn around. When I call HP support they constanty sai it is a software issue.We spent hours and hours in the phone .Wirh our push HP support said to send the machine to their repair centre.Once we send it it return withwith two days by putting a battery as the problem is with Battery.So my lessons are if you buy a laptop from JB and even it's under warranty they do not do any , they pass that to the repairer where you do not have laptop for a longer period. Then when you call HP support (support center overseas) they take you around the bush .Only positive experience is with HP repair centre .
Reviews with attachments
Smallish screen but good overall – We purchased this in return of MacBook pro because we were looking to buy laptop with the Intel processor. This is 10th gen core 17 processor. Happy with that. However the battery runs rather quickly. Display is wide but not long enough. Camera not very good either. Show details
Doesn't deserve 1 star – Doesn't deserve 1 star avoid avoid avoid not even 6 months and LED screen cracks started in top left corner as a square. Next day full screen. Reading a previous couple comments this exact same issue occurred there's a manufacturer's issue. Jb-hi-fi refused to help said they could send it to hp for assessment but it would be deemed customer fault… Read more
applying pressure to screen and I would be charged. No such pressure has been applied it's barely been used because it performs so poorly. Both store and brand have completely lost a lifelong customer won't buy with either again.
Positive reviews
Reliable – We decided to pay a little more for a laptop and chose a HP Pavilion 3 in 1. It is very reliable and quality made. It's stood the test of time for several years now and I would be happy to stick with this brand. Show details
HP 15 DU1016TU 15 inch notebook – Purchased on special for 849.15 2 May 2020 JBHIFI. Not powering up 5/11/20 repaired by 12/11/20. Now 27/6/22 battery not working and keyboard not working. This machine gets a very good life is never moved, adults machine. JB hifi Capalaba. I have all my receipts for verification. I will follow this up as two years is not acceptable.… Read more
######### Upate: It was sent away for checking but just out of repair dates of two years. THEY REPAIRED IT ALL AND IT IS RETURNING. (It was a well looked after machine). If they do this I say wip de doooo and full marks to them!!!!! I have altered all my figures as this is a very kind gesture from them which I really appreciate. JB Hi Fi have been very helpful also.
Good price – The price of this computer was great given what we use it for. We've had it for 11 months and haven't had any big issues with it so far. It was very easy to set up and put on the programs that we use. The only issue we've had it occasionally it will log out just after you log it, but that hasn't happened too often. Show details
Negative reviews
Bought an HP Pavilion in May 24 and have nothing but problems with calibrating the battery. It is a cumbersome exercise taking hours to complete and the final result still shows a battery calibration is needed. I have always owned a HP Pavilion and never had to perform this task in the past. I will no longer trust HP products. Show details
I have an HP laptop 15s, and after three years of use, I needed to change the battery. I called HP customer service to ask about the price for a replacement battery. After about ten minutes on the phone, the representative emailed me but did not provide a price for the new battery. Instead, she asked for my home address. I explained that I only… Read more
wanted the price to compare with other retailers, but she insisted on getting my address. I eventually provided my postcode and state, but she still refused to give me a price.
She explained (HP customer care), "We requested your full address for a 'comprehensive quotation' because our standard service model for parts like batteries includes the associated labor and potential travel costs for a technician to visit your location for installation. This is why a simple postcode isn't sufficient for generating a complete service quote that reflects all charges. However, I understand that you are only looking for the price of the battery itself, without any service."
I didn't need a technician to come to my home or to incur labor costs for installation, as I could install the battery myself. Despite this, she continued to refuse to provide a price. After waiting on the phone and sending three emails, she finally told me to visit the HP parts store. I was frustrated because she didn't mention that option sooner. I decided I didn’t want to buy a battery from them and cut off the conversation.
Later, I ordered a replacement laptop battery from Better Batt for $50, including a one-year warranty, and installed it myself. Saved $200 for just the battery plus comprehensive service charges and saved time to just deliver the product on time, most of the time they run out the stock. I got my new battery from Better Bratt in 2 days. The HP product is good, but this kind of service, I'd better buy another brand.
HP laptop not recommended – Beware this laptop as not touch screen. I purchased online from HP. It was a decent price, not a cheap one. Not having touch screen is a step back in time. Not recommended. Also, I have had a hardware issue with the laptop....camera not working. HP support used to be great, now very disappointing. Starts off well, lots of promises then nothing. Email after email to find out what is going on, what next step is. Why is HP support so poor? Show details
Recent reviews
HP laptops can’t do the basics after 3 years….like turn on! – HP need to own up to their laptops being of poor quality that don’t demand the price they charge. My rarely used HP Pavilion laptop won’t turn on. After numerous attempts to resolve the issue, that were all futile, HP decided it was my problem that the power button doesn’t work, and HP don’t take any accountability. Apparently 3 years is more… Read more
than enough for a power button to work!
Upon doing some research, it seems this is a common issue with HP laptops. I can not recommend anyone buy a HP laptop….or anything else from HP after dealing with their customer service team.
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Poor keyboard design – The new laptop is almost impossible to read the slim grey keyboard letters on silver keyboard. In mid day light I need to hover right above the keyboard to actually read them. I have contacted HP about replacing or modifying the keyboard and they said they would do nothing. Show details
HP 15-FD0031TU not up to spec at $1400 price point – HP 15-FD0031TU (7X861PA..) is not a quality and valued laptop. The keys are cheap, tacky, noisy, rubbery and feel very hollow. It fails to recognise a 2nd external monitor and required days of effort to resolve (plug and play has been a thing for years, but HP failed in this one). On very light use (word and browser), the fan kicks in after a few… Read more
minutes and is quite noticeable. Something that I overlooked is that it does not have a SD-Card reader. After using this for 2wks, the battery last for 4hrs on very light use. I suggest you look elsewhere as this laptop is not up to spec at $1400 AUS. If it drops to around $800 AUS, then it would be a good buy. Check other reviews from various websites and they also mention this is not a quality and valued laptop at this price point.
Slow, terrible battery – Slowed down very quickly and a factory reset des not make it any faster. The battery went to rubbish after less than a year, so now it only works when it is on the charger. Absolutely rubbish laptop. Show details
HP Pavilion does not turn on and HP Tech support want to charge me $500 plus for repair – I am very unhappy with HP technical support and the laptop does not charge or turn on. They want to charge me $500 plus parts to fix it and the machine is dead. HP Tech suggest that the mother board is not working. What part of service does HP not understand? Why is HP Technical support not interested in assisting me. Show details
Nothing but trouble – Have had this laptop for 17 days and it has worked for about 10 of those days ,l have been on the phone to India twice today the girls that l spoke to where fantastic but only fixed the problem that it won’t contact to the internet for a short time.l couldn’t find any phone numbers to ring in Australia one of the girls said it may have to be sent away to fixed just not good enough. Show details
My old 486 Toshiba is faster than this HP Notebook - 15-bs163tu – In one word "GARBAGE" Biggest waste of $1000. HP ought to be fined by federal police for fraud. People, please DON'T BUY HP rubbish. Like in the heading my old 486 Toshiba runs faster. This thing is so unpredictable every time I boot it up it's reaction is different some boots take 1 minute other boots can take, without a lie 5 minutes and I can't… Read more
load anything up for 30 minutes. I have no idea why.. I have contacted HP in Instagram, they don't want to know me.. I feel like placing the laptop under the wheel of a truck and running over it then packing it up and sending it back to HP. With no postage...
Total crap – My old Macbook was slowing down and getting the "spinning wheel of death" more and more often so I thought I'd upgrade to a HP laptop with much more RAM and an Intel core i7 processor to speed up my internet browsing. This thing is worse than my 7 year old mac, constantly lags, needs frequent restarts to clear its blockages and it's so infested… Read more
with bloody microsoft bugs and "enhancements" it makes it nearly useless. I hate it and will give the useless piece of crap away very soon
I wish I’d read the reviews before purchasing this! – Purchased this laptop in August 2021. I have had to ring HP twice since for support. Machine now not recognising my fingerprint, requiring a password to access but not recognising the keyboard strokes. This has required a factory reset, losing all my data. No call back as promised. I will be taking the matter to consumer affairs as this simply… Read more
isn’t good enough. Paid$1098 (on special) at Harvey Norman. Feel totally ripped off. No stars from me for this product… also it freezes and logs you out in the middle of doing things. Does not do what it says it would.
HP Pavilion 15.6" touchscreen laptop 15-cs3073cl – I bought this laptop brand new in Oct., 2020 for my daughter to use in college. Sometime in Feb. 2021, she started having issues with it. First, it would get stuck on a blue screen. After that issue was resolved, it would get stuck in the middle of an automatic update. Now, it stopped working completely. It is stuck on a black screen with an… Read more
error message saying "there is not any available recovery binary in the system". For a brand new laptop, it has been a major headache. My daughter and I had been on the phone for many hours for several days talking to tech support. She had to scramble borrowing school mate's laptops or use the library computer so she can attend classes and do her school work. New laptops shouldn't have these types of problems. What is worse is I am not able to return it to the store because it was past the 3 month return period. I also found out the store I purchased it from or HP stopped manufacturing this particular model. Go figure. Laptops are very expensive as it is. Common people do not have the luxury of buying laptops on a whim. I would give it a zero if I can.
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Not Good – HP Pavilion Gaming Laptop 15. For me, not a cheap laptop and I feel like a fool for getting it. I have had it now for over 12 months. First off - the C Drive basically can only handle Windows and not much more. I use the computer for music making and sometimes gaming. I had to install a better C drive almost immediately because some programs… Read more
run best off the C Drive. With the new C drive memory is no longer an issue - great.
However, over heating is a massive concern. The computer shuts down to a black screen even playing online chess. Note - this a 'gaming computer' it can not handle even the basic games. There are so many comments online about the over heating. I usually do a lot research before spending this kind of money. Honestly I can't remember if I did the research, but I know I trusted the HP name.
I will never ever buy HP again.
A great light-weight laptop – I don't know a lot about computers, but when I needed to get a new laptop I knew I wanted something light-weight and stylish, with a large keyboard, separate number keypad and good sound. Enough memory / RAM was also a good feature :) HP is a well-respected brand, and while they may not have the best products (according to other reviews), I can't… Read more
complain as this laptop is 100x better than my previous one and it meets all of my (pretty basic) needs. A good buy for our family.
Lost Focus of Hewlett Packard – Hewlett Packard is by far the worst computer manufacturing company till date in my experience. The company speaks very highly of their products but in reality its the juxtapose. The vendor claimed that the system has a great processor with an updated software when I bought an HP product, but it came to me as a surprise that there is nothing… Read more
extraordinary about the product. My PC is getting slower day by day. The company really needs to focus on the reason of its existence, being a Human Resource Associate in my company I believe the quality of the product or services delivered by a company defines the quality of people and management of the company.
Disappointing – I should have had a checklist in my hand when I went to buy a computer. this 'HP Pavillion 24 all in one' for a start does not have a jack for an external microphone. 2nd. Nothing I can do to install an external DVD/CD burner R/W every time I try I get the same message 'unknown device no drivers', yet when checked I am told the driver is there.… Read more
The worst configured PC I have ever had. that includes the latest version of Windows 10! I would not recommend this computer to any person wanting to do anything but look at the screen. Raymond.
Disappointing and a lemon – Bought our HP core i 7 15.6 inch lap top from Officeworks in October 2019 $1300 Battery in March 2020 no longer holds a charge. HP service claims a battery life of one hour is good for a six month old computer. Really?!!! HP technician spent over an hour remotely upgrading the BIOS and drivers. Battery is not the issue most likely the motherboard… Read more
or internal hardware fault. They recommended a new charger cord but that does not solve the battery depleting within 30mins on full charge. Very sad and angry. Purchased for a student doing Higher School Certificate now unable to do their school work. Pleas that no computer for weeks would virtually finish his schooling fell on deaf ears neither HP nor Officeworks give a damn. No exchange or refund despite laptop not fit for use. Wish we had bought a Mi rosoft Surface Pro and not a HP. Sure option to send it away for "repairs" but means loss of school work for several weeks which is ridiculous . A company marketing BYOD as their specialty should not be selling such crap laptops. Many reviews here also having similar fault. Disgusted customer. Thought HP was a good brand but will never buy again.
A very robust design – My HP Pavilion accompanied me to north-eastern Thailand during the Monsoon. I used it everyday for 3 months there, usually outdoors. It was shorted by water, repaired by a local technician, and worked as a well as ever. Back in Sydney it was stored in a hock shop for 2 months. Years after purchase I am using it now. No problem, though the fan is overworking. A very tough laptop. Great sound too from the B&O system when I listen to music. Show details
Worst computer ever! – I got to the 12 month mark, just out of warranty when mine starting coming up with fan cooling issues and shutting itself down. The Battery doesn’t even last 2 hours. Not good if you’re flying interstate or overseas trying to work on it. The computer takes ages to load compared to when it was brought brand new, and I don’t even save anything to… Read more
it, only to USB!!! Now I know why the salesman was trying so hard to sell the extra warranty. DISAPPOINTED and feeling ripped off considering my last HP was a great buy, and this was suppose to be one of the better laptops out there.
Do not buy – We bought ours a year ago for my wife to do basic word / outlook / excel tasks and some internet browsing. It worked ok for the first few months and then boot up times began to take up to 10 minutes and any basic searching or word tasks began to take up to 5-10 minutes to even load. And one drive is useless on this laptop can take hours to sync any changes made. Show details
HP Pavilion Laptop 15-cw0xxxx Value for money and works very well after an upgrade – This is a nice looking laptop with a great keyboard and a decent screen. The wifi has a strong connection and bluetooth works well. When I bought this laptop, it had a 1tb SATA hard drive and 8gb of ram and it was very slow. I had problems browsing, using voice typing, multitasking etc. Luckily this laptop has an extra slot for ram… Read more
upgrade and an m.2 port for an SSD drive. So I inserted an 8gb crucial ram card (50aud) into the spare slot and an SSD hard drive ( I chose 1tb for 165aud ) to the m.2 slot. The transformation has been amazing. I now have a computer that boots up much faster and runs very quickly. Battery life is good and it is not too heavy to lug around. I strongly recommend anyone who has this laptop to upgrade the ram at the very least. Easily done using the HP users manual.
NEVER BUY HP AGAIN – yes HP Pavillion are absolutely terrible, these companies should not be allowed to sell this garbage, how do they get away with it? They are very helpful when you call them to tell them your battery no longer works, they put you through a few tests then tell you it should charge we will call you later. They did not call so I called them as it had… Read more
not charged and never will. How do they get away with coning the public they should be held accountable
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Update in June 2024. Laptop power supply had to be replaced. As it was under warranty, Harvey… Read more