Reviewer Photos & Videos
Easy to us
I like this little machine because it can flip and is easy for what I need it for. I do agree with others that this Laptop does get overheated, which is sometimes a bit of a worry, but I will see how it goes in the as have only had it for 5 months. Will give it a go and see how it continues to work for me....
Purchased in at JB Hi-Fi Retail Stores for $949.
piece of rubbish - do not buy
I was excited about it at the beginning but I found the fan is so Noisy, heated quickly. Just finish 1 year warranty, black screen, motherboard issue. I tried many places to fix it, but more than 7 months can not be fixed
Purchased in for $1,119.31.
Hate it hate it hate it
I really hate this computer. Having being forced to migrate from Apple to PC due to availability of certain software, I chose this laptop thinking it looked and sounded pretty cool. I was wrong. The first issue was that the screen cracked within a few weeks from an extremely light knock. It then took HP about 5 weeks to fix it - and at a considerable cost which was not covered by warranty. The second issue is that the battery life is absolutely appalling. You barely get an hour before it starts demanding that you plug it in. (And no, I'm not ru...nning any battery-heavy programs). Another very irritating issue is that the power switch is located on the side of the machine, just where you put your hands when you pick it up. As a result, you are constantly turning it off accidentally. I run a much cheaper Lenovo computer for my work, which is far superior in almost every respect. The HP Pavillion is overpriced and underdelivers. Avoid.
Purchased at Harvey Norman Online for $1,500.
HP Pavilion x360 - This laptop heated up quickly, and it had a noisy fan.
The #HPPavilionx360 is the worst laptop I have ever had! It gets heated up quickly, and the fan is noisy. I have to shut it down a few times to cool it down. I bought this equipment from #Officeworks, and I am very disappointed with their customer service support.
Purchased in at Officeworks Physical store for $1,197.
Would not buy again.
My brother and I each got one of these laptops 2.5 years ago. One year in, the bottom right corner of my screen popped out (an issue I have seen multiple times in other reviews) and I took it back to where I bought it. Thankfully, I purchased product care and it was sent back to HP and repaired and sent back to me 10 weeks later, which was very inconvenient as I had just started my last year of school. 6 months later, my brother had the exact same problem on the right corner as well. He took it back to where we bought it, was told that it was i...rreparable and was forced to buy a new laptop (thankfully covered by insurance). Today, the exact same thing happened again to my laptop on the exact same corner. Very frustrating and I will not be buying another HP laptop again.
Purchased in at Harvey Norman for $801.
Poor product reliability
Laptop would get a higher rating except the HP x360 laptop screen is popping out in the bottom right hand corner. Many others with same issue as indicated on many forums including here on Product Review. Unit is 19 months old and this is obviously a product defect that HP refuses to acknowledge. I also have a 2.5 year old Dell with 360 screen and never had an issue. Stay clear of HP products with 360 deg screens.
UPDATE 03/03/2021: After some discussion with with HP Support we reached a mutually agreeable solution for repair. Very satisfied with outcome.
Purchased in .
Laptop does not charge!
As mentioned in numerous other reviews below, there are major faults associated with this laptop. I bought this laptop less than a year ago and used it only for 1 week before I encountered an issue with the laptop not CHARGING. A laptop is all about its battery, otherwise it is no longer a laptop.
Having sent the laptop for repairs twice and speaking to tech support, the issue is still not fixed and unwilling to provide a reasonable remedy. Instead, my case is perpetually being ‘escalated’ to other teams with no end in sight.
...Does HP just expect us to throw out a laptop every year? How many toxic batteries/laptops does HP want to throw out into the landfill every year? One per year for an average 85 year old’s lifetime? It is highly unethical for a large company to create low quality products and not assist consumers properly when problems arise.
Avoid HP....terrible laptop...never again
l have a Hp x360 laptop and the screen is popping out in the bottom right hand corner. From reading other reviews this is a common issue but HP dont seem to recognize this and repairs are between $300- $500. While having used Hp laptops in the past, this laptop quality seems cheaply made. l wouldn't buy another Hp laptop and recommend others stay well clear of these HP models with touch screens....
Purchased in at Harvey Norman for $897.
Screen 'Pops' out. Failed Power supply.
I'm on my second Pavillion 360. Both machines have had the same problems.
Each machine (one sent back for repair) has the screen pops out of the 'frame'. Also the power supply has failed on each.
Nice laptop other than that but can't recommend them. Good repair service.
Purchased in for $1,300.
After 1 year left hinge broke and caused display to shatter. so I paid $480 to fix it and after a couple of months right hinge broke and hp repair even didn't have parts to fix it. Don't waste your money on this product
WILL NEVER BUY HP AGAIN
This was the first and last HP laptop I will ever buy.
It worked ok for the first 3 months then the wi-fi connection started to drop out on a regular basis (I have another laptop which works fine in the same location, so it isn't a network issue). Then it wouldn't turn on properly and it often takes me two or three attempts to turn it on. There are a number of other emerging faults as well.
I've heard that HP will be pulling out of Australia shortly, which may explain why their products seem to be generating so many complaints from customers.
Purchased in at JB Hi-Fi.
This is the worst laptop on the market - defects galore
I purchase a new HP pavilion 360 in towards the end of 2018, instantly there were issues connecting an external screen via HDMI port. The seller helped to correct the issue by deleting and rolling back the display drivers to an older version. This worked for 1 day until the windows 10 auto-update finished and stopped the HDMI port from working again, Tried rolling back the driver again to no avail. I could not get the HDMI port working again. I needed to do presentations, one of the reasons for buying this computer, so went back to my Apple Ma...c where the plug and play external monitor worked properly. Several months later I needed to use the HP as it had software that only runs on windows. I called HP directly, No support from HP by the way despite numerous calls to them and searches on the internet. They say go back to the retailer. on So I took the HP Pavillion 360 laptop back to the seller under a warranty repair to see if they could fix it. They tried to get out of it initially, as the warranty had just expired, so I said this problem was from the week I purchased the laptop, and I had been too busy to deal with it. I threatened the sale of this product was misleading and deceptive as the HP Pavilion 360 laptop was not fit for purpose. HP decides to have a look into it, they had the laptop for 2 months. When I got it back the HDMI port was working, with the comment it needed a new motherboard, I thought WOW a new motherboard, this really is a piece of junk, so I spent the next week loading programs and reconfiguring the HP laptop for my work. I needed 2 extended screens but HP doesn't provide 2 HDMI ports so I purchased a USB video adaptor to get a 2nd extended screen. All working well for 2 months then the HDMI port stops working again. If this HP laptop has more than 2 high-speed USB ports I could have bought another USB video adaptor, but NO, so this would mean no USB ports for anything else if I did that. So now I have this useless piece of HP junk that is fit for landfill, that is not fit for purpose again. It is now out of warranty and HP doesn't care, too bad so sad! Bottom line if you need a laptop DON"T buy an HP, this has been nothing but a hassle and a waste of $1,400. Harvey Norman was helpful, it is a shame they sell HP junk.
Purchased in at Harvey Norman for $1,399.
Poor Battery life
Battery life of the laptop is extremely poor. It doesn’t last more than 1.5 hours without the charger. If the laptop is on low charge (15% or even 20%), and you shut it down, it won’t restart without the charger.
good laptop but 16 months later the screen died
The HP Pavilion has been a reliable laptop for Uni purposes, can handle large capacity files. It's only used 6 months a year and every few weeks in between, for In Design and Revit. But I chose not to take additional warranty, isn't this pc meant to be strong and reliable!!
But 16 months later the screen went black, needs replacement. I've had to use the laptop through my TV! Contacting HP has been a headache, they told me 4 times a courier would come out to collect it and return within 5-7 days for repair but they are hopeless, they are usi...ng the most incompetent cheapest courier - Toll. Toll told them they are a low priority and delayed all their service requests! great stuff!! nothing is going out at all. 5 days later, They then told me to go to their Tech Bar on Collins Street, no other HP tech centre is available, how on earth is that so, there is heaps of computer IT people in this town!!!! getting there took me 1.5 hours because of city traffic, they are not open weekends!!! They helped me in the end, but the whole experience with HP has been a headache. 3 hours round trip just to order my part! Do you not know how bad the traffic in is Melbourne? Get something set up in the suburbs, people have better things to do than sit in traffic. I won't buying another HP again, the HP service has been unhelpful and with Toll as their main transport company its not good. I don't trust them as a company, after 5 phone calls constantly chasing them I was told to go into Collins Street.
Purchased in at Harvey Norman for $1,498.
If I could give 0 stars I would.
HP x360 pavilion 2 in 1, 11.6" Absolutely 110% Garbage. The screen broke for absolutely no reason. The laptop was always in a case when moved. Was never dropped. I treated this laptop like my baby. I'm so very upset over this. I didn't even have the laptop a whole month and was only able to use it maybe 5 times. I contacted HP customer service and they had me mail in the laptop to repair the screen. They found that sine it was physical damage it was not covered under warranty even though I clearly stated that it happened in an instant from si...mply picking up the laptop. They wanted to charge me nearly $700 to replace the screen. Since I could not and wouldn't pay that obserd price they mailed me back my broken laptop. Now I've spent $300 on the absolute worst experience I have ever had with a multi million dollar corporation. Just unbelievable. I know $300 isn't much to some but it is to me. I'm homeless and trying to build my clientele as a Hair dresser and Haircolor specialist. This laptop was going to be my client card file, reference guide for my clients. I'm not going to be able to purchase another one for quite a while. HP disgusts me with there lack of customer service and there ability to put out such a dispicable poor quality product. Worst of all to continue to allow customers to spend there hard earned money on garbage.
Purchased in for $349.99.
Questions & Answers
To the submissions for right bottom corner popping out. What was the price of repair and how long did it take?
Never got it repaired. Decided to buy another laptop. Currently using a bulldog clip in the lower corner to stop it from popping out. You will have to ask around for price but going by videos its not a simple fix...Good luck...
I've recently brought a HP Pavilion x360 convertible laptop and has recently been stolen and I'm wanting to know how I can get it back
I took off my arrow keys because the page was flying down and up and now the hinges and so difficult to put back together, can somebody guide me to put them back together.
Get an answer from our members and HP representatives
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