HP Pavilion x360
VerifiedMPNs: 1PL93PA and Z6Y63PA49 reviews
The battery on this PC is the WORST I have ever had on ANY Laptop! – Do not buy it... While I love using the laptop itself I have already had the battery replaced once and its on its way out again! Terrible performance... I bought the laptop in Sept 2020 Model is as follows: DESKTOP-ESP96D7 HP Pavilion x360 Convertible 14-dh1xxx - I had to have the battery replaced in Sept 2022 as it was not holding charge. - I… Read more
now need the battery replaced again as its not holding charge
What as hassle having to take my PC into the repairers again, back everything up and be without my PC for however long again... Grrrrr
I can tell you one thing now my next upgrade wont be a HP laptop!
I have an old Samsung laptop I purchased in 2013 and the battery is still fabulous!
nice laptop for the cost but flimsy screen – My screen cracked with very minimal pressure was put on it. Apparently its not covered by warranty, however with a laptop that is designed to be reversible the screen should be able to withstand a tiny bit of pressure. Battery will also drain very quickly even if on standby Show details
Bought Pavilion model 14-DY016TU in Dec 2021, around 4 years ago. I like the model however now is suspected having motherboard failure. My Laptop is totally dead now. The cost to repair is almost the same with price we buying. Since this issue, I have no trust to HP. Start moving to Lenovo. Show details
Follow-up · The estimated cost and motherboard issue were defined by HP Technical Support team as I made a contact and consultation with them. I followed their instruction step by step to mitigate issue. Battery and charger are not the issue from test performed. The HP Technical Support team suspected there is motherboard failure and total cost to replace it… Read more
Reviews with attachments
If I could give 0 stars I would – HP x360 pavilion 2 in 1, 11.6" Absolutely 110% Garbage. The screen broke for absolutely no reason. The laptop was always in a case when moved. Was never dropped. I treated this laptop like my baby. I'm so very upset over this. I didn't even have the laptop a whole month and was only able to use it maybe 5 times. I contacted HP customer service… Read more
and they had me mail in the laptop to repair the screen. They found that sine it was physical damage it was not covered under warranty even though I clearly stated that it happened in an instant from simply picking up the laptop. They wanted to charge me nearly $700 to replace the screen. Since I could not and wouldn't pay that obserd price they mailed me back my broken laptop. Now I've spent $300 on the absolute worst experience I have ever had with a multi million dollar corporation. Just unbelievable. I know $300 isn't much to some but it is to me. I'm homeless and trying to build my clientele as a Hair dresser and Haircolor specialist. This laptop was going to be my client card file, reference guide for my clients. I'm not going to be able to purchase another one for quite a while. HP disgusts me with there lack of customer service and there ability to put out such a dispicable poor quality product. Worst of all to continue to allow customers to spend there hard earned money on garbage.
Positive reviews
Easy to us – I like this little machine because it can flip and is easy for what I need it for. I do agree with others that this Laptop does get overheated, which is sometimes a bit of a worry, but I will see how it goes in the as have only had it for 5 months. Will give it a go and see how it continues to work for me.... Show details
So far so good – At the midrange price point the salesman recommended the x360 and a few months later we are happy with the purchase and haven’t had any problems yet. The laptop is light and compact for travelling, and runs fast for what we use it for (general browsing, Microsoft office work, streaming). The touch screen is handy as well as the fact it can turn into a tablet, and also the speaker is pretty impressive when we have watched movies on it. Show details
No Problems Here – Ive had my pc for over a year now and has never missed a beat , I love the way it can become a tablet also as it has touchscreen , It has a nice screen and more memory than I will ever use , It is also quite fast and still is as good as the day I bought it. Show details
Negative reviews
Faulty hinge from new – Bought this in June 2022. Brand new out of the box one of the hinges was faulty. Quality control not good. Returned for refund. Not what I expected from HP. Show details
piece of rubbish - do not buy – I was excited about it at the beginning but I found the fan is so Noisy, heated quickly. Just finish 1 year warranty, black screen, motherboard issue. I tried many places to fix it, but more than 7 months can not be fixed Show details
Hate it hate it hate it – I really hate this computer. Having being forced to migrate from Apple to PC due to availability of certain software, I chose this laptop thinking it looked and sounded pretty cool. I was wrong. The first issue was that the screen cracked within a few weeks from an extremely light knock. It then took HP about 5 weeks to fix it - and at a… Read more
considerable cost which was not covered by warranty. The second issue is that the battery life is absolutely appalling. You barely get an hour before it starts demanding that you plug it in. (And no, I'm not running any battery-heavy programs). Another very irritating issue is that the power switch is located on the side of the machine, just where you put your hands when you pick it up. As a result, you are constantly turning it off accidentally. I run a much cheaper Lenovo computer for my work, which is far superior in almost every respect. The HP Pavillion is overpriced and underdelivers. Avoid.
Recent reviews
HP Pavilion x360 - This laptop heated up quickly, and it had a noisy fan – The #HPPavilionx360 is the worst laptop I have ever had! It gets heated up quickly, and the fan is noisy. I have to shut it down a few times to cool it down. I bought this equipment from #Officeworks, and I am very disappointed with their customer service support. Show details
Would not buy again – My brother and I each got one of these laptops 2.5 years ago. One year in, the bottom right corner of my screen popped out (an issue I have seen multiple times in other reviews) and I took it back to where I bought it. Thankfully, I purchased product care and it was sent back to HP and repaired and sent back to me 10 weeks later, which was very… Read more
inconvenient as I had just started my last year of school. 6 months later, my brother had the exact same problem on the right corner as well. He took it back to where we bought it, was told that it was irreparable and was forced to buy a new laptop (thankfully covered by insurance). Today, the exact same thing happened again to my laptop on the exact same corner. Very frustrating and I will not be buying another HP laptop again.
Poor product reliability – Laptop would get a higher rating except the HP x360 laptop screen is popping out in the bottom right hand corner. Many others with same issue as indicated on many forums including here on Product Review. Unit is 19 months old and this is obviously a product defect that HP refuses to acknowledge. I also have a 2.5 year old Dell with 360 screen… Read more
and never had an issue. Stay clear of HP products with 360 deg screens.
UPDATE 03/03/2021: After some discussion with with HP Support we reached a mutually agreeable solution for repair. Very satisfied with outcome.
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Laptop does not charge! – Buyer Beware. As mentioned in numerous other reviews below, there are major faults associated with this laptop. I bought this laptop less than a year ago and used it only for 1 week before I encountered an issue with the laptop not CHARGING. A laptop is all about its battery, otherwise it is no longer a laptop. Having sent the laptop for repairs… Read more
twice and speaking to tech support, the issue is still not fixed and unwilling to provide a reasonable remedy. Instead, my case is perpetually being ‘escalated’ to other teams with no end in sight.
Does HP just expect us to throw out a laptop every year? How many toxic batteries/laptops does HP want to throw out into the landfill every year? One per year for an average 85 year old’s lifetime? It is highly unethical for a large company to create low quality products and not assist consumers properly when problems arise.
Avoid HP....terrible laptop...never again – l have a Hp x360 laptop and the screen is popping out in the bottom right hand corner. From reading other reviews this is a common issue but HP dont seem to recognize this and repairs are between $300- $500. While having used Hp laptops in the past, this laptop quality seems cheaply made. l wouldn't buy another Hp laptop and recommend others stay well clear of these HP models with touch screens.... Show details
Screen 'Pops' out. Failed Power supply – I'm on my second Pavillion 360. Both machines have had the same problems. Each machine (one sent back for repair) has the screen pops out of the 'frame'. Also the power supply has failed on each. Nice laptop other than that but can't recommend them. Good repair service. Show details
Faulty product – After 1 year left hinge broke and caused display to shatter. so I paid $480 to fix it and after a couple of months right hinge broke and hp repair even didn't have parts to fix it. Don't waste your money on this product
WILL NEVER BUY HP AGAIN – This was the first and last HP laptop I will ever buy. It worked ok for the first 3 months then the wi-fi connection started to drop out on a regular basis (I have another laptop which works fine in the same location, so it isn't a network issue). Then it wouldn't turn on properly and it often takes me two or three attempts to turn it on. There… Read more
are a number of other emerging faults as well. I've heard that HP will be pulling out of Australia shortly, which may explain why their products seem to be generating so many complaints from customers.
This is the worst laptop on the market - defects galore – I purchase a new HP pavilion 360 in towards the end of 2018, instantly there were issues connecting an external screen via HDMI port. The seller helped to correct the issue by deleting and rolling back the display drivers to an older version. This worked for 1 day until the windows 10 auto-update finished and stopped the HDMI port from working… Read more
again, Tried rolling back the driver again to no avail. I could not get the HDMI port working again. I needed to do presentations, one of the reasons for buying this computer, so went back to my Apple Mac where the plug and play external monitor worked properly. Several months later I needed to use the HP as it had software that only runs on windows. I called HP directly, No support from HP by the way despite numerous calls to them and searches on the internet. They say go back to the retailer.
on So I took the HP Pavillion 360 laptop back to the seller under a warranty repair to see if they could fix it. They tried to get out of it initially, as the warranty had just expired, so I said this problem was from the week I purchased the laptop, and I had been too busy to deal with it. I threatened the sale of this product was misleading and deceptive as the HP Pavilion 360 laptop was not fit for purpose. HP decides to have a look into it, they had the laptop for 2 months. When I got it back the HDMI port was working, with the comment it needed a new motherboard, I thought WOW a new motherboard, this really is a piece of junk, so I spent the next week loading programs and reconfiguring the HP laptop for my work. I needed 2 extended screens but HP doesn't provide 2 HDMI ports so I purchased a USB video adaptor to get a 2nd extended screen. All working well for 2 months then the HDMI port stops working again. If this HP laptop has more than 2 high-speed USB ports I could have bought another USB video adaptor, but NO, so this would mean no USB ports for anything else if I did that. So now I have this useless piece of HP junk that is fit for landfill, that is not fit for purpose again. It is now out of warranty and HP doesn't care, too bad so sad!
Bottom line if you need a laptop DON"T buy an HP, this has been nothing but a hassle and a waste of $1,400. Harvey Norman was helpful, it is a shame they sell HP junk.
Poor Battery life – Battery life of the laptop is extremely poor. It doesn’t last more than 1.5 hours without the charger. If the laptop is on low charge (15% or even 20%), and you shut it down, it won’t restart without the charger.
good laptop but 16 months later the screen died – The HP Pavilion has been a reliable laptop for Uni purposes, can handle large capacity files. It's only used 6 months a year and every few weeks in between, for In Design and Revit. But I chose not to take additional warranty, isn't this pc meant to be strong and reliable!! But 16 months later the screen went black, needs replacement. I've had… Read more
to use the laptop through my TV! Contacting HP has been a headache, they told me 4 times a courier would come out to collect it and return within 5-7 days for repair but they are hopeless, they are using the most incompetent cheapest courier - Toll. Toll told them they are a low priority and delayed all their service requests! great stuff!! nothing is going out at all.
5 days later, They then told me to go to their Tech Bar on Collins Street, no other HP tech centre is available, how on earth is that so, there is heaps of computer IT people in this town!!!!
getting there took me 1.5 hours because of city traffic, they are not open weekends!!! They helped me in the end, but the whole experience with HP has been a headache. 3 hours round trip just to order my part! Do you not know how bad the traffic in is Melbourne? Get something set up in the suburbs, people have better things to do than sit in traffic.
I won't buying another HP again, the HP service has been unhelpful and with Toll as their main transport company its not good. I don't trust them as a company, after 5 phone calls constantly chasing them I was told to go into Collins Street.
Dont buy hp laptop – I bought a hp laptop, it stopped working and found out the battery was dead, so to replace the battery hp wanted me to send it to Singapore. I was going to just buy a new one although it was only 2 years old until I found someone here to replace it. Unfortunately, you could not open the laptop yourself to replace the battery.......Yet again just rubbish made in China. Show details
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Really bad support – Just a warning to anyone considering HP. They do not have service centres in Australia. To organise repairs becomes an exercise in frustration. The HP website directs you to a repair link but no such service exists for Australia. So you need to call them. In my case to have a simple screen replaced on a laptop, I wasted 40 mins on the phone and still couldn't get a replacement part. Show details
Terrible – 6 month old hp x360 convertible. Screen broke for no reason, hp offered to repair for $702! Told us we broke it! The screen is obviously very weak and is not strong enough for a notebook. Always in case when not in use. Never buying HP again. Show details
hated it – Went to purchase two of these laptops:HP-14- DH0025TU PAV X360 i3 6/7/19 at Warringah Mall, Sydney. The guy (di..head) at jb hi fi tried to sell me two used ones without discount, they didn't have any new ones. They had fingerprints all over them, he said there was nothing wrong with them and the person who purchased them decided they weren't what… Read more
they wanted (yeah, bullsh.t! bet they were broken so she brought them back). Jb could have at least cleaned them. Obviously no-one looked at them to see what state they were in, surely you would make some effort if you wanted full price for them! Then went and purchased two of these brand new laptops: HP-14- DH0025TU PAV X360 i3 6/7/19 jb hi fi Warriewood, Sydney, 1 for me and 1 for my daughter. Took the laptops home and they both had wi fi trouble, (no other devices in the house had problems), both laptops internet kept dropping in and out. I phoned hp service to rectify the wi fi problem and the lady told me to do blah blah blah, while I was doing what she told me, the computer froze. She got me to try to do some other things but I said I couldn't because it's frozen, 1 hour later after further investigation from the lady she decided the hard-drive failed and I had to return it. She sent me a letter to take to jb hi fi with the laptop and they gave me my money back. I'm jinx with computers, so after having the sh.ts I went and bought a mountain bike instead. My daughters computer has a cooling fan problem. And trouble with touch screen when the screen is completely flipped. Not buying a HP ever again!! My daughter told me to buy a dell but I didn't listen. Is there a good laptop with the same features around the same price that isn't rubbish?
Easy to use – The screen converts into a touch pad with the 360 flip. A normal soft pen may be used interact with the screen, draw pictures etc. The on/off button is situated next to the left usb port- when I remove the usb device I switch the power off- not a smart design. On the left is a volume button- the same volume button on the keyboard - f7/f8. Not… Read more
sure why somebody would double up a function and get paid for it?
I find it difficult to remove the sd card : could have made a small cavity to remove the card.
MacFee and some games is pre installed by HP- so you are forced to use it.
Absolutely ridiculous – The pavilion x360 is a terrible computer yes it has all the technical talk but I’ve had three issues so far ( cooling fan not working, headphone jack not working after initially working, and now the replacement is having more issues). the customer service isn’t much better a two hour lunch break from a manager, then to be insulted by the claims… Read more
Jimpi and told you “...are just looking for someone to blame...” No I am not I just want a working computer like I paid for. Like I expected. I don’t want to have to be chasing you up everyday of the week to get information and processes done like I am having to.
NEVER BUY (would do less stars but can’t)
Very negative experience – I have 15" high HP x360 and I had problem with the first one I had bought online and had to be returned due to freezing. I got a replacement last July just to find out some loose screws on the bottom cover, but could not afford returning as I was heading to Europe and I just needed the laptop with me. Now, after some 16 month from the purchase… Read more
buttons on my touch pad started misbehaving and have just just become useless. I paid nearly $4000 for this crap. Thank you HP! Just out of warranty. Next time I will keep as far as I can from your products. My wife's old HP laptop broke it's hinge in no time, and this is another bad experience.
Worse than average – I've had this machine for over a year now. Mostly sits on my desk, should be low wear and tear. I've had horrible problems with bad sectors on the hard disk. Windows updates would automatically install, cause the machine to crash and would require a rollback, lost hours of frustrating time with this. Sound is good. Machine is heavy for a laptop.… Read more
Touchscreen is good. Fan is really noisy and machine runs hot. 360 hinge is a good concept but the heavy weight of the machine makes it not very usable as a tablet in my opinion. Wouldn't buy HP again and I think I'd look for a machine with an SSD next time.
Very fragile – Only after a few months of owning it the whole top right corner of the screen turned into a spider web. One of the cracks reached the bottom left corner. This didn't effect the use of this laptop very much but i was still really surprised that this happened only in march of this year. The paint around the edges has faded a lot and you can see them… Read more
easily which is disappointing. On the top of the side of the bottom of my laptop; right above the charge hole and power button, it has large cracks in the METAL, showing how cheap that was. The touchscreen is sometimes faulty so i don't use it often. It can run games pretty easily, not amazingly, but you can still play it. Occasionally unsaved documents or browsers crash, much more than i would want. It can run YouTube and Netflix good and it can play high quality videos on it. The camera is very good for a laptop, similar to one of the 2012 Samsung smartphone cameras.
I would not recommend you to buy it because there are better laptops for cheaper out there, but it is definitely not the worst modern ones.
Only had it for a year and a bit and hardrive has crashed – We got the laptop for school and it was a great laptop. I loved it but one day the hardrive started to fail and it stop working And it had only been a year I had the laptop and HP didn’t do anything about it and I haven’t been with a laptop for a while now. Show details
Faulty, unreliable – I bought an hp pavilion x360 almost 2 yrs ago and have had nothing but trouble. The keyboard/mousepad started to cease functioning soon after i bought it so i called hp support and they repaired it over the phone. This happened several more times over the next few months before they were unable to fix it anymore and sent a technican to replace the… Read more
keyboard. This happened right in the middle of uni semester and i had no computer for 3 days while i waited for the technician. I was promised it wouldn't happen again and now, almost a year later its happened again. Now what a surprise its unable to be fixed over the phone and its out of the replacement period. This means my only option is yet another technician and no guarantee how long it will last this time. Hp is only ever interested in "resetting" computers over the phone until they are out of warranty and they are not liable to replace. My mistake was not insisting on a replacement when it happened the second time. Never hp again.
Does what you need – I bought this laptop for my son for his schooling. We have not had any issues with it. For the cheap price its worth it as a study computer but not much more. The processor is quiet slow at responding after about a months use. We are happy with it for what we bought it for. Would not recommend to someone who needs a larger processor. Show details
This laptop is OK I guess – The first day receiving the laptop, I used it for approximately six hours before needing to charge. In most cases, the fan noises are acceptable in quiet working environments to say the least. However, the fans were extremely loud out of nowhere even if I had no applications open. However, I did not have any heating issues associated with it The… Read more
trackpads are often misaligned which can cause a build up of dust due to the gap that is not covered by the trackpad.
The weight of this laptop for a convertible is also one thing to notice. On its specifications sector, it states an approximate weight of 1.63kg for this. However, in my opinion I think convertibles this size should be much lighter. Take the Asus Zenbook Flip UX461 for example, its only about 1.35 kg
Touch pad completely bad – Purchased at Best Buy 1/2017. Within a month the touch pad caused multiple screens to open when I'm typing. Went to Best Buy...they turned off shortcuts. 3 months ago I could hardly type anything with out the cursor jumping and traveling all over the screen. I spent months trying to find out what was wrong. I finally determined if I use a mouse I… Read more
could actually use this computer. I paid over $600 for this laptop. This was my first HP...will never by one again.
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