HP Spectre X360

13.3” a star! – I purchased my 13.3” i5 10th gen spectre from jbhifi in Feb 2020 and genuinely can’t be happier with it. It upgraded to windows 11 without problem and still looks brand new. It’s small size and good battery life are great when travelling and usb c charging from my power bank has been a life saver on long flights. I rarely use the supplied 65 w… Read more

charger, just use my 60w travel usb c wall charger. The speed for uploading and transferring data is amazing - files that took hours or overnight on my old laptop are completed in minutes or half an hour. Standard video editing and transfers a breeze. It is obviously thicker and heavier than a pure tablet but it is simple to flip and read e books in tablet form or watch movies in tent form. The sound quality is clearly superior to most other laptops on the market. In fact I have been so pleased with mine, that I encouraged three family members to buy the same model and all four of us have had the same great experience with these laptops. After two years not one problem. None of us are gaming or doing heavy photo/ video editing and I wonder if all the people with issues are trying to use their spectres for these activities. Hp has other laptops specifically designed for these intensive activities.

Lightweight, reliable – This is a great laptop. Lightweight, reliable, and fast. I love that the screen can flip and become a tablet. Like others, I had a warranty issue. Whilst I was disappointed they don't have a local repair agent, it was collected at their expense, repaired quickly, and returned quickly. This is my second HP Spectre and I would recommend it to anyone wanting a quality machine. Show details

Didn't last 4 years – What a rubbish laptop. 3.5 years in it started to run fans almost constantly, WiFi failed, battery wouldn't charge. Replaced the battery and got a WiFi dongle then it completely died 2 days later. Never ever will I buy HP again. Show details

Not bad but – This would be a much better laptop if it came WITH the pen since the idea of having a 2in1 is the benefit of using the pen for graphic designs and taking notes! apparently, the only country that has the pen included in the box is America. Extremely disapointed to say the least especially when you spend $4000 to only have to spend yet another $200… Read more

on a pen. a better outcome would have been to buy a much cheaper laptop that actually came WITH a pen. no help from either HP nor place of purchase and am now left disheartened and second guessing what drew me to purchase this in the first place...save your money and look at getting something else

No Value for Money – I purchased this laptop 2022 and I regret not reading the reviews. Although it’s nice and sleek, it is also difficult to use. The touch pad is not easy to use and most of the times I have to find a mouse. It’s battery is also really bad and won’t last more than 4hrs. Sometimes it won’t charge too Show details

Rubbish laptop – Less than 2 months old and having constant start up issues. A 'workaround' is apparently an acceptable solution. Now having BIOS issues, HP refuseing to replace an obvious lemon device. Show details

Don't buy – I made a bad decision to buy this laptop. I fixed 2-3times during the past 2 years and it still has problems from time to time. It's definitely not worse it.  Show details

$4000 Lemon. Screen only lasted 3 years – Very carefully cared for. Screen lasted 3 1/2 years then blew. Then they had the gall to demand almost $1000 to fix it!!! Expect an absolute top of the line machine to last a lot longer. Absolute Rubbish!!!! Show details

extra bad customer service bonus – you would be grateful for the bad product when you get to deal with one of the top worst customer services team. They are really talented in how to make you frustrated and disappointed. I learned the hard way, never again. Thanks hp for nothing. May your karma stay your way.  Show details

Worst laptop ever – This has to be the worst laptop ever. It had more issues in 2 months than my previous $400 laptop ever did. Half the screen turned black on multiple occasions and HPs solution was to update the Bios and pretend it never happened. Adding to this, I picked it up the other day and it was so hot it actually burnt my fingertips, which happened after… Read more

they'd supposedly fixed any issues. It wouldn't turn on for an hour after that and when it did it had to restart because it didn't shut down correctly. It has been noticeably slower in response times since then.

They're customer service was the worst part though. I was willing to accept a replacement if they offered, but I was ignored and pushed from team to team for 3 weeks and only got a phone call because I sent them an email with a case number from Consumer Affairs in it. They don't want to help me fix the issue and are refusing to give my money back when the device has clearly had some major faults.

Worst laptop I've owned – I was first drawn to the touchscreen capabilities and the good review by pro tech people like PC Mag. I wish it was all good. I've had problem after problem, and now that it's over the warranty period, I can't get anything fixed. Initially it was the 'disappearing' screen - would only display over a portion and the remaining part was 'dead'. This… Read more

was only a few weeks in. Now, whenever I want to connect to the internet, I have to sit right next to be modem or it doesn't pick up the signal. When I'm at work, it doesn't even pick it up because the modem is not in my office. My mac has no problems picking up the signal but this device can't find it unless I'm literally 1cm away from the modem. So disappointing. Don't buy!

Bad investment, don’t buy – I am regretting the decision to purchase this laptop. Track pad is pathetic, freezes frequently, processor over heats, fan noisy and camera lights keep blinking.. dont even think to buy. Show details

Not a good investment – As with other reveiws there has been continual problems with the fan and laptop overheating which I suspect has now caused battery issues. Now the battery often won't charge for days. Trouble shooting online has helped with reboot and getting it to work but it took over 24 hours to recharge. The hp Support via what's app are slow and each day… Read more

obviously a different person who has not looked at the history so you start again with the issues... very frustrating. They pretty much said it would be a costly repair so maybe I should think about a new purchase. For an expensive laptop that is 3 years old this is not a great response.

Absolute rubbish! – Within 24hours of receiving it (took 8 weeks to deliver) it froze several times. I restarted after the last time and it then had a ghost image of the last frozen screen constantly flickering in the background after restart. I restated again, no change. I reset the entire device and the ghost image flickering remained. I am flat out refusing a… Read more

replacement after reading these other reviews, I’ll be getting a refund!

Really disappointing as the laptop looks great aesthetically. Seems that’s about as far as the HP team are willing to go when it comes to design quality.

Absolute piece of rubbish, and support is an ultimate waste of time – Have a multitude of issues with this laptop and all that support does is request tasks to perform that take hours and never end, basically they make you give up and not give any solution. I also have a hardware problem, with the hinges but that is ignored completely. So you know it is true this is my last case number 37007522 Show details

OK Computer but appalling HP Support – We purchased 5 of these computers and set up all 5 identically. Four are working well but one has been problematic since it was received. Contacted HP Support, who have done everything they could possibly do to avoid repairing or replacing this computer. Show details

Avoid - Systemic Fan Problems – I bought a top of the range HP Spectre x360 (13-ae511TU AUST) in April 2018 for $2404. For the first 18 months it performed fairly well and I was pleased with it despite noisy fans. However recently the fans started becoming noisier and noisier. The left fan sounds like its bearings are gone as it makes a grinding sound when running. The… Read more

right fan doesn't switch on at all now. The touch pad also has random periods of ghost touches for which I need to restart the system to get rid of. Google "spectre x360 fan problems" and see the number of responses! I've never had problems like this before with other laptops.

DO NOT BUY THIS LAPTOP – Sure the laptop looks nice and has long enough battery, but this laptop is absolutely terrible. Paying 2 grand for this laptop you'd expect a very high quality laptop but during just writing this review the laptop has frozen and turned itself off 4 times (scratch that it has now turned off 6 times) in a row and my frustration is mounting. It… Read more

overheats and the screen often flickers for hours showing something is most definitely wrong with it and on top of that when i ordered it the site said 8-10 business days which I was cool with but it took one and a half months. So if you're expecting a laptop within a couple of weeks... DONT buy off hp. My 2.6kg, 15inch $400 laptop i brought off officeworks is 1000x more reliable than the hp spectre.

So happy with my X360 in gold – I chose this laptop after intensive research. I wanted a powerful, stylist, light, great graphics and particularly an easy type keyboard. Added benefits of flexibility - easily converted to a tablet. Super long battery life. Show details

Slow repair – I bought this HP Spectra X360 Dec 2019 and now it doesn't work. The Battery is flat and the power cable does not charge it. It appears to be a Battery or charger problem. The problem was reported to HP and the unit has been sent to HP repair. It has been two weeks now and I still have no Computer. This is a business computer and no Computer no… Read more

Work. This is virtually a new machine and top line. It is a beautiful machine when it works, but I expect RELIABILITY

Worst laptop I have ever owned – Owned this laptop for one day and I want to throw it out the window. The fan is loud and does not stop spinning from when you turn it on. After a few minutes it is steaming hot. Do not go near this laptop. Show details

HP Spectre X360 2-in-1 – Want the flexibility of a tablet and a laptop at the same time? Then look no further than the HP Spectre X360 2-in-1 laptop. I loved this product the moment I took it out of its packaging. Very slick and stylish and comes with a pen to support with handwriting. Really enjoy using it due to its impeccable performance, the 8GB of ram is sure to… Read more

keep your performance up to its potential. The added 32gb of intel optane memory ensures that apps are open immediately. I love this product and recommend it to each and every one of you!!

Faulty product, appalling customer service – I bought a Spectre x360-13 online from HP. When it arrived I discovered for the first time from the packaging that it was a refurbished model. I rang and complained. I see that they have since updated their website to note models that are refurbished and there is a page discussing this. None of that was there when I bought my laptop. The laptop… Read more

worked fine for 3 days, then the problems set in. Most serious was that it either wouldn't connect to the internet or it wouldn't stay connected. I spent hours on the phone with an HP tech in India. He replaced every driver he could think of including installing a wireless network adapter driver that wasn't there to start with. In a new computer! However he couldn't fix the internet problem. He arranged for the laptop to be collected for repair. They sent it back a week later saying it was fine and a report showing that nothing had been done. It was far from fine. I struggled on for a bit but eventually it stopped connecting to the internet at all. I rang support again. They tried to blame my router, which works fine for 4 other devices in my home. Eventually they sent a non-HP technician to replace the W-LAN card. He had never done this before and eventually discovered that HP had sent him the wrong part. He confirmed that the laptop couldn't connect to the internet and that my other devices could. It is now nearly 6 weeks since I've had this useless piece of rubbish. I've sent a detailed letter of complaint to HP customer experience. Someone rang me from Singapore and wanted to go through the whole saga yet again. It's all in my letter which he obviously had in front of him. He said he'd send me his contact details and get back to me with a solution. 24 hours later no contact details and no contact made. The tech guy who came out to my house rang to say he'd put in his report that the laptop was defective. I tried ringing HP in Sydney. They don't answer the phone-at 2:55pm on a Tuesday! Eventually I tried a different number and somebody did, but instead of putting me through to customer experience like I asked I was again fobbed off to support. I sent another stiffly worded email. Somebody emailed me back but still no progress with replacing this laptop. I am completely disgusted with HP. They have misled me and sold me a defective laptop and now won't do anything about replacing it or offering me my money back. Tomorrow I contact the ACCC. Be warned, if you deal with HP this might happen to you. I'd give it no stars if that option was offered.

Love this computer – Love this computer. It is the best I’ve owned. Very slick and stylish. Love the typing speed. I have 16gb so it’s fast and accommodating. Really enjoy using it and will but again.

Poor Quality Expensive Product Overheating Issues – I bought this in Jan 2019 ,even buying extended warranty from the store and two weeks later the HP logo started popping out. I contacted the store (JB) they said they had nothing to do with it and to contact HP. After a few hassles I had the laptop replaced. Past few months I have had overheating issues with the laptop consistently to the point… Read more

that I am too scared to use it and try and borrow my son's laptop to do my work. I was really frustrated and asked HP to give me a refund or replace the laptop but they refused, instead they replaced the fan in the unit yesterday. The 1 Year warranty expires on the 27th of January and I am worried that I will have further issues with this inferior product and they will take no responsibility for it as it will be out of warranty. I paid $3200 for this laptop plus extended warranty.

Great product, no issues so far, no regrets – I bought the 3rd gen, (late 2019) Spectre X360 FHD, i7,8gb,512gb. As I said, this is the 3rd gen and from what I have read this is the one to get. Great build, all day battery, (without having to sacrifice screen brightness...), wonderful screen and plenty of power. I don't game so I can't speak to that but for video/photo editing and media… Read more

consumption it's perfect. It's amazing how they have packed so much in to such a lightweight device, it's virtually bezel-less and has a small footprint, fit's easily in to any backpack. The online reviews are glowing and I can see why. Bought from Harvey Norman at boxing day sale for $1999. Highly recommended!

Cracked Screen, Over heating Batter, Touchscreen not working (three weeks old) – Three Weeks ago I bought the above ($1700) Laptop for my daughter as an early Xmas present for University next year as she has finished year 12 and will need a Laptop. We opted not to go cheap and buy something that would last her throughout her university days. Big mistake. We have been away for the last two weeks and only used the laptop for… Read more

one week minimum. Last Thursday we closed the laptop for the evening and all was fine. The next day opened the laptop and cracks appeared from the Microphone hole next to the Camera and started to spread out down the screen and at the same time the touch screen stopped working. We also noticed how hot the laptop would become and would take it off charge. To this point we are looking a three (3) Faults.

After a bit of research this a common problem with this computer. HP won't acknowledge there is a world wide issue. Even Computer Technicians will tell you to steer clear of this one. Elevated to ACCC.

There is also a Recall Safety Issue with Battery.

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