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No Value for Money
I purchased this laptop 2022 and I regret not reading the reviews.
Although it’s nice and sleek, it is also difficult to use. The touch pad is not easy to use and most of the times I have to find a mouse.
It’s battery is also really bad and won’t last more than 4hrs. Sometimes it won’t charge too
Purchased in .
Absolute Junk DONT BUY!! Run!
Within the first year I had the mother board and power board replaced as the spectre x360 convertible laptop failed to turn on.
This is a kown issue and HP clearly can't deny it.
Now I'm on my 4th repair in 15 months and am requesting a full refund under the Fair Trading "lemon policy" as the product is clearly not fit for purpose.
I can also see a class action coming on given the amount of complaints going back all the way to 2017! This a lawyers dream!
I have a 10 year old ASUS laptop that has had a 1TB ssd installed, and a fan clean every couple of years, that still works like a dream and is in use every day as a business laptop.
Purchased in for $2,700.
Frustrating dealing with HP Support
I loved my new HP Spectre 360. But sound/speaker quality is rubbish, across all streaming services and platforms. I have reinstalled and even factory reset. HP cannot identify. They constantly refer me back to whichever application I am using at the time. But the problem persists intermittently and regularly across all
applications. Very disappointed.
Purchased in at Harvey Norman for $2,700.
Hp Spectre 15.6” Quality issues
After myself and 3 other family members using the small 13.3” spectres long term and loving them, I decided to purchase the large one to update my husband’s world. Really costly at more than $4500, it has a beautiful 4 k display, 1 tb fast Nvme Plcle SSD, 16 gb ram, very fast charging and data transfer speeds. A thing of beauty! It has only been in use for 6 months, mostly just standard emails, work documents and zoom meetings, internet browsing and listening/ watching music videos. The speaker and sound quality is fabulous. No gaming or vide...o editing. It has not been carried about, left the house or been used in travelling. So, it has been extremely disappointing to find that the display connections are now faulty and the screen is just a mass of straight lines and blocks of colour. After 6 months! By connecting up to a monitor it was confirmed that everything else is operating as usual, it is only the display connections. Hp offers pick up and return to our home but have been told to expect 7 working days average for return, if parts available. This occurred on a Thursday evening and was reported on the Friday morning so we are to expect pick up on Monday then 7 business days before receiving it back, if they have the parts. So almost two weeks after reporting the issue. This is their premium laptop which they expect people to use for home and business so with no offer of replacement or a loan computer, I am disappointed. HP regularly sells refurbished laptops on their website and my expectation would have been an immediate replacement if a machine of this price is unusable for more than a day or two. I now understand the many negative reviews of these devices and HP service. Perhaps these others are all the larger devices? If buying these larger more expensive devices must strongly recommend buying extended warranty from the store or Hp, preferably a replacement warranty from a store.
Purchased in at Harvey Norman for $4,500.
13.3” a star!
I purchased my 13.3” i5 10th gen spectre from jbhifi in Feb 2020 and genuinely can’t be happier with it. It upgraded to windows 11 without problem and still looks brand new. It’s small size and good battery life are great when travelling and usb c charging from my power bank has been a life saver on long flights. I rarely use the supplied 65 w charger, just use my 60w travel usb c wall charger. The speed for uploading and transferring data is amazing - files that took hours or overnight on my old laptop are completed in minutes or half an hour.... Standard video editing and transfers a breeze. It is obviously thicker and heavier than a pure tablet but it is simple to flip and read e books in tablet form or watch movies in tent form. The sound quality is clearly superior to most other laptops on the market. In fact I have been so pleased with mine, that I encouraged three family members to buy the same model and all four of us have had the same great experience with these laptops. After two years not one problem. None of us are gaming or doing heavy photo/ video editing and I wonder if all the people with issues are trying to use their spectres for these activities. Hp has other laptops specifically designed for these intensive activities.
Purchased in at Jbhifi for $1,799.
This is a great laptop. Lightweight, reliable, and fast. I love that the screen can flip and become a tablet. Like others, I had a warranty issue. Whilst I was disappointed they don't have a local repair agent, it was collected at their expense, repaired quickly, and returned quickly. This is my second HP Spectre and I would recommend it to anyone wanting a quality machine.
Purchased in for $2,500.
Less than 2 months old and having constant start up issues. A 'workaround' is apparently an acceptable solution. Now having BIOS issues, HP refuseing to replace an obvious lemon device.
Purchased at HP Australia for $2,223.
I made a bad decision to buy this laptop. I fixed 2-3times during the past 2 years and it still has problems from time to time. It's definitely not worse it.
Purchased in at JB Hi-Fi Retail Stores for $2,500.
$4000 Lemon. Screen only lasted 3 years
Very carefully cared for. Screen lasted 3 1/2 years then blew. Then they had the gall to demand almost $1000 to fix it!!! Expect an absolute top of the line machine to last a lot longer. Absolute Rubbish!!!!
Purchased in at Harvey Norman for $3,800.
extra bad customer service bonus
you would be grateful for the bad product when you get to deal with one of the top worst customer services team. They are really talented in how to make you frustrated and disappointed.
I learned the hard way, never again.
Thanks hp for nothing. May your karma stay your way.
Purchased in .
Worst laptop ever
This has to be the worst laptop ever. It had more issues in 2 months than my previous $400 laptop ever did. Half the screen turned black on multiple occasions and HPs solution was to update the Bios and pretend it never happened. Adding to this, I picked it up the other day and it was so hot it actually burnt my fingertips, which happened after they'd supposedly fixed any issues. It wouldn't turn on for an hour after that and when it did it had to restart because it didn't shut down correctly. It has been noticeably slower in response times sin...ce then. They're customer service was the worst part though. I was willing to accept a replacement if they offered, but I was ignored and pushed from team to team for 3 weeks and only got a phone call because I sent them an email with a case number from Consumer Affairs in it. They don't want to help me fix the issue and are refusing to give my money back when the device has clearly had some major faults.
Purchased in for $2,500.
Worst laptop I've owned
I was first drawn to the touchscreen capabilities and the good review by pro tech people like PC Mag. I wish it was all good. I've had problem after problem, and now that it's over the warranty period, I can't get anything fixed. Initially it was the 'disappearing' screen - would only display over a portion and the remaining part was 'dead'. This was only a few weeks in. Now, whenever I want to connect to the internet, I have to sit right next to be modem or it doesn't pick up the signal. When I'm at work, it doesn't even pick it up because the modem is not in my office. My mac has no problems picking up the signal but this device can't find it unless I'm literally 1cm away from the modem. So disappointing. Don't buy!
Bad investment, don’t buy
I am regretting the decision to purchase this laptop. Track pad is pathetic, freezes frequently, processor over heats, fan noisy and camera lights keep blinking.. dont even think to buy.
Purchased in at JB Hi-Fi for $2,350.
Not a good investment
As with other reveiws there has been continual problems with the fan and laptop overheating which I suspect has now caused battery issues. Now the battery often won't charge for days. Trouble shooting online has helped with reboot and getting it to work but it took over 24 hours to recharge. The hp Support via what's app are slow and each day obviously a different person who has not looked at the history so you start again with the issues... very frustrating. They pretty much said it would be a costly repair so maybe I should think about a new purchase. For an expensive laptop that is 3 years old this is not a great response.
Purchased in at Harvey Norman for $2,000.
Within 24hours of receiving it (took 8 weeks to deliver) it froze several times. I restarted after the last time and it then had a ghost image of the last frozen screen constantly flickering in the background after restart. I restated again, no change. I reset the entire device and the ghost image flickering remained. I am flat out refusing a replacement after reading these other reviews, I’ll be getting a refund!
Really disappointing as the laptop looks great aesthetically. Seems that’s about as far as the HP team are willing to go when it comes to design quality.
Purchased in for $2,000.
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