Janome Skyline S5

Needle threader problematic – I use it for general sewing, mending, constructing garments, making bags and patchworking. I like the ease of use now I am familiar with the machine. The up/down needle function is worthwhile having (wasn't available on my previous machine). The quarter inch patchwork stitch is accurate and easy to use. After a few teething problems such as my arthritic hands not tightening the needle on enough (I was advised not to use the screwdriver supplied as I was told too tight is not good), I now use the screwdriver for needle tightening which eradicated the stitching problems I was having. It took a while for me to thread it correctly because help from the retailer was spasmodic as it was during covid lockdowns. All fine now. The needle threader is very contrary- it will like one particular needle in the same packet as one that won't thread (all Janome needles). Also, initially I had problems with the stitch selections not functioning. I took the machine back to the retailer for fixing and have had no problems since.

Thread Cutter Does Not Work - Not Covered By Warranty – I have had the Skyline S5 for 8 months now and have used it only a handful of times. Thread cutter works sometimes, but recently it does not work at all. Thread cutter, I was told by the distributor, is not covered under any guarantee or warranty. If I have paid $1700 for a machine, I expect it to work flawlessly, ESPECIALLY within the first year!