Japan Airlines

Japan airlines just called me to tell me my flight got cancelled and said that it was my fault for purchasing a ticket that requires me to have an overnight stay (19hours layover) when they do not allow overnight stay. My flight is due the very next day.

For context, my family and I are currently in Canada to attend my brother's graduation. We are now trying to make our way back to Malaysia.

The solution they offered was either to get a refund or to take the next available flight 4 months from now (no compensation with other airlines whatso...

Booked JAL flights Jan 26 2022 and March JAL have cancelled the first leg of our flights without notice from MEL - NRT due to Covid-19 however the NRT - YVR is still going ahead.

As we booked through a reputable agency, JAL does not want to deal with us nor advise why they haven't responded to the cancellation requests from the Agency and only states the flights not cancelled as the 2nd leg is still going ahead.

I've checked planned flight schedules and the JAL flight from MEL - NRT was never scheduled making me believe this is JAL tactic fo...

Japan Airlines you are a bloody joke. You have changed our trip 4 times. I can’t keep change my leaves at work to suit you. Put your things together. I haven’t seen my family in 3 years.

JAL have just cancelled two of my flights, having booked them over two months ago and the next available flight it two days later. The other airlines flight cost have risen dramatically and so I will now be out of pocket by over $4000.

Booked business flights sydney to london in september 2021 for travel june 2022. Airline cancelled one outward flight (requiring us to layover in tokyo with no offer of compensation or apology) and cancelled tokyo to sydney return leg too. Offered me seats 17 days after booked return date. Unethical practice. Suspect we have been displaced for higher paying passengers. Have flown JAL prior and found them very good but will never use again. Made no attempt to solve a problem that was entirely of their making.

I have purchased this ticket from Mytrip.com that I am not allowed to take due to Covid. According to Japan Airline website, this ticket is fully refundable in this situation. Although, Japan Airline confirms that on phone, however, they refused to refund me on the ground that I have purchased it from mytrip.com and they can only refund as per their request. Now mytrip claims they have sent multiple request and have not heard back from Japan Airline. Japan Airline says on phone they have replied.
All I needed from Japan airline is to provide i...

I booked flights with JAL 7 months ago . Without notice or communication the airline canceled my flights due to a terminal change . Totally unjust as no options are provided . I consider this deception as I wrote to customer support. They denied their actions and made no offer to reinstate flights . They have left me with nothing at all . This airline should not be able to continue with such a lack of integrity.

I’m a customer who is really upset. I bought four return tickets (JL52) from Sydney-Tokyo (departure on 12 April 2020) through a travel agent called “Qunar”. Due to the COVID situation, the flight was canceled and a refund application was made on 28/03/2020. Over one year and a half, I spend time communicating with “Qunar” about the update of this refund. Every time I had the same answer that “Japan Airlines hasn’t refund yet and no information can be provided”. I totally understand there must be a large amount of application to deal with and...

I booked my flight literally 6 months in advance. The changed absolutely every flight on my itinerary right up to a month before I'm to depart they cancel the flight from London to Glasgow. If I want to get there 2 days later it will cost me extra. If I just want to get to London and find my own way to Glasgow they still wanted to charge me extra. So now I'm 28 days before I'm to leave the country and my flight has now been cancelled. I will now have to wait another 6 weeks to get my money back from them and I've had to book my flight last minu...

Japan Airlines have no direct customer service available for changes made by them. They cancel your flight and ensure they are not contactable nor interested in assisting their passengers. Many months of emails, phone calls etc. only to be left with no responses. Never ever again. Do yourself a favor and fly Emirates, Qantas or Singapore airlines... The only way to fly. Shameful behavior by JAL.

Japan Airlines (JAL) is one the most greedy and dishonest airlines I have ever dealt with and I have dealt with a lot of airlines in my life. They do any tactic and tricks to get away with their obligations. We bought our tickets through a travel agency (return tickets from Canada to India) at the beginning of the COVID-19 crisis and at that time there was no talk of pandemic and lockdowns or even flight cancellations. However, during our trip countries locked down and flights canceled, and many people had to forget about their flights or ask f...

We had booked business class airfare to the Tokyo Olympics but due to the coronavirus everything was obviously cancelled.

The JAL website clearly states they will fully refund all fares due to the current situation, so we cancelled. Only to find out a couple of weeks later they had kept $800 from our booking, No offer of credit, just kept $800 for nothing. We did call and was told they would look in to it, we also keep emailing but not even a reply.

I hear there is a lot of this going on and sadly its the bigger companies like JAL seem to b...

I booked a Japan Airlines ticket via Travelgenio.com for a flight from Singapore to Los Angeles via Tokyo on 4-5 April 2020. I got an email from Travelgenio on 01-Apr-2020 that the schedule of the connecting flight from Tokyo to Los Angeles is shifted to 7th April 2020. That means I would have to stay two days in Tokyo before flying for Los Angeles. As a frequent traveller, I experienced similar changes in connecting flight schedule twice before. In 2016, my wife and I booked a Thai Airways ticket to travel from Sydney to Dhaka via Bangkok, whi...

Big seats, good leg room. Food was great (had the vegan option). Staff were nice and very helpful. Price was competitive and proved good value for the service. Very hard to fault.

I recently booked a flight from Paris to Sydney premium economy with Japan Airlines. I flew Finnair Paris to Helsinki and then should have been on a Japan Airlines flight from Helsinki to Tokyo. My flight from Paris was delayed so I missed my connecting flight. When I arrived in Helsinki I was told I was being put on a Finnair flight. However Finnair don't have premium economy. When I queried this they told me there was nothing they could do and I would have to take it up with customer service when I got home. So I took the flight and the...