Japan Airlines

From the beginning of our trip to Japan, Japan Airlines have been hopeless. The flight over was OK but no contact at all beforehand re checking in, boarding passes etc. Our flight home was cancelled from Tokyo due to a typhoon and once again no contact re cancellation or new flights home. Now we are trying to get a refund and they will look into within 30 days. What a joke for a business. Don't fly with them , go with a reputable airline that looks after it's customers.

We had a comfortable flight from Sydney to Tokyo. The ground services were good & the aircraft was new dreamliner with sufficient legroom, comfy seats and good interior ambience. In-flight food was at average level as compared to Qantas/SQ on this route. Also, We felt that the in-flight crew were bit 'lost' in their attempt to provide the service. Overall, an average experience and value for the money we paid for our discounted fare flights.

We recently flew economy from Melbourne to Tokyo with a 5 and 9 year old and loved everything about the flight. The seating was spacious for economy, the plane was clean, the staff are attentive and polite and the food was ok. Our flight home was the same. This was our first time flying JAL and I would highly recommend them.

As the title suggests, worst customer service experience. My partner and I are travelling to Japan for our honeymoon and have been told we cannot sit together. We are on our honeymoon and I am pregnant. Was told by the airline that the seats are “blocked out” and not yet allocated but still they can’t make arrangements. Nobody reply’s to my emails and when you sit on hold for over an hour you’re lucky to get to speak to someone. When you do, the customer service rep offers no service what so ever. We haven’t even flown yet and still the customer service is terrible. Will never book with JAL again.

Booking on line was really easy.The reception at airport would put some airlines to shame. The flight to Japan was about 9 or 10 hours. On board service was good but being overnight not much required. Return flight was excellent service. Seating in economy would put many airlines to shame being better than some airline premium economy.

On the way to Japan we were not seated together, my 2.2 yr old daughter was with her mum with a stranger; over heard a. Purple on honeymoon wasn’t seated together either. On the way back my daughter threw up and a flight attendant offered me a JAL shawl to use so I don’t have to sit in a singlet, crew chief approached me few hours to Melbourne and told me that she will take the shawl hour & a half before landing and sent two other staff to reiterate the same message. I felt like a criminal who was about to walk out with a worn out JAL shawl. Terrible terrible terrible service. The Japanese staff could learn service ethics from the two foreign staff on board.

we really had two flawless flights to Tokyo and back. The food, the service, timing, aircraft - hard to fault JAL!

Great service with attention to details. Enjoy the food, my son wanted to have fo 2 people, the ice cream at night time was also refreshing. Only negative was that the aircraft we took was not modern.

Flight from Melbourne to narita and back.
Service was good but very few snack and drink options.
Lunch and dinner meals were bad enough not to be eaten.
Won't fly again Japan Airlines.

Onboard Service was fantastic very professional very polite, We boarded on time and landed early. The Checking was quick and helpful as we wanted to change our Seats and they were very accommodating on near full plane.
Food was very pleasant and lots of it.

I am a frequent flyer and recently flew with JAL in Oct for four flights. They were return flights Kuala Lumpur to Tokio-Narita airport and then from Tokio-Narita to Nagoya airport. The staff on all the flights were wonderful and really embodied the Japanese culture. On one of the flights I received an upgrade to premium economy which was wonderful and much better than some of the business class seats of other airlines. The only reason why they don't get 5 stars from me are their regional airport lounges. The food and beverage options in their lounges Tokio-Narita local and Nagoya were not very good.

Flew from Sydney to Vancouver via Tokyo return with JAL in June/July
Very pleasant experience from check-in, thru boarding to flight. Seats comfortable, good leg room and food OK (as airline food goes!). Cabin service excellent. Plenty of movies to choose from. Oh, and fares very competitive (booked direct with airline).
Would recommend.

Brisbane to Narita to London, with an overnight stopover in Narita. Economy Class, but the cabin service was regimented and efficient, as only the Japanese can do. I requested a Scotch with Dry Ginger, and was given it by the British Flight Attendant , but warned by her that, "We are not allowed to serve Dry Ginger in Economy, only in Business Class, so if you want another drink of the same, make sure you call me, and not one of the Japanese Cabin Crew!!"

But there was too much merchandising and hard selling of duty-free products on board. When they were not serving meals, the flight attendants spent most of their time in selling mode.

I loved the choice of Japanese / Western meals, and would certainly fly with them again.

I always fly Jal ,smooth flights free stopover to London or Paris ,Very nice crew , clean plane with good entertainment . So far we have had no problems at all with any aspect of our flights and I suspect if we did it would be dealt with quickly and courteously
Inexpensive ,on time,modern aircraft ,great service

Despite checking with the airline, when we went to check-in, we were told our ski bags were too long and we had to pay extra. Very unpleasant start to the holiday. Several others in the queue had the same problem. Man at the desk was very sympathetic but it's a pity that we never get apologised to for being mucked around!!!
Left on time.
When you book to go skiing and check you can take your skis, they shouldn't cost extra!!!

I have gone on two JAL flights the service was quite good, "special meals" (I had Vegetarian)we're served quite quickly , and the normal meals were served quite soon after, The aeroplane was clean but felt quite cramped with a seat layout 3-3-3. They didn't have many snack during the flight like other airlines which have a snack station in the kitchen. It was great that they had personal T.V but the screen was a bit small with their old T.V system. The think which bug me the most was that the aeroplane was very hot , we asked the air hostess twice and they did not help. It was the middle of summer as well.
To conclude there are some good aspect however I would of liked better service.
Clean,energy efficient
Cramped, hot on plane,