2Japan Airlines

Japan Airlines

2Japan Airlines
3.0

67 reviews

PositivevsNegative
49% · 3330 · 45%

Value for Money
2.0
Transparency
1.9
Seat Room
3.3
Food
3.2
In-Flight Service
3.4
In-Flight Entertainment
3.1
Wi-Fi
1.2
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Reviews

67 reviews
Papa G M.
Papa G M.
 

Respectful and Accommodating

JAL was very accommodating to me since i traveled with a Electric Mobility Device, they were very careful packaging my device in bubble wrap and a Clear wrap before storing it in Luggage compartment, they are always so respectful and kind through out the check in, flight and arrival, Best service out of multiple airlines i have flown since using my mobility device!! Show details
Colleen
ColleenHunter Region, NSW2 posts
 

Skybound Serenity: A Commendable Journey with Japan Airlines

Japan Airlines exceeded expectations with its impeccable service. The staff's attentiveness was exceptional, creating a welcoming and comfortable atmosphere throughout the flight. Even in economy, the generous legroom contributed to a more pleasant journey. Special commendation goes to their vegetarian meal options, which were not only delicious but also showcased a thoughtful consideration for diverse dietary preferences. Flying with Japan Airlines is not just a means of transportation; it's a positive and customer-focused experience that sets a high standard in the airline industry. Show details
Seat Room
In-Flight Entertainment
Jola
JolaSydney, NSW3 posts
 
hokianga
hokiangaGippsland, VIC69 posts
 

Wonderful experience will fly with them again when I can

Flew from Manila to Tokyo with them, I had never flown with them before and did not know whta to expect and was really impressed. The plane was spotless, staff were friendly and attentive, and the economy section was far roomier than other airlines I have flown with. Show details
Value for Money
Transparency
In-Flight Entertainment
Mrfancypants
MrfancypantsSydney, NSW2 posts
 
Phuong Dam
Phuong DamGreater Melbourne (Inner), VIC
 
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Albvas A.
Albvas A.Illawarra, NSW
 
Seat Room
Food
Wi-Fi
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Ms.E
Ms.E36 posts
 
Mesk
MeskSydney, NSW4 posts
 

Excellent service

Flew with JAL to Japan from Sydney and back. Onboard staff were fantastic. Seats were expected for economy. Entertainment was great and my son enjoyed the entire flight both there and back.
Food was awesome.
Booked myself through website. Was clear enough that i was able to do it correctly even though i felt like i had no idea what i was doing.

Will use JAL again in future. Show details

Seat Room
Very Dissapointed
Very DissapointedSydney, NSW
 
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
sammy.choi.94
sammy.choi.94Greater Melbourne (Metropolitan), VIC3 posts
 

Singapore to Tokyo, poor service overall 6/4/23

Family of 4 going for holiday. Seats are very narrow and not comfortable. Meal service is no better than budget airlines. It is a midnight flight. No catering service at all after boarding. No choice for breakfast. Only bakery was served, no hot food. Flight time is more than 7 hours. Forget about the Sushi. Ramen or Misso soup. No Japanese food in a national Airling, what an irony!! Product quality has declined badly and is more or less similar to budget airlines. Use to love traveling with JAL to Japan. I may have to change to SIA or ANA next time. Show details
Value for Money
Transparency
In-Flight Service
In-Flight Entertainment
Matt U.
Matt U.
 
MarkMelbourne
MarkMelbourneGreater Melbourne (Metropolitan), VIC74 posts
  Verified

Of the handful of airlines that fly direct from AU to JP, JAL is the standout

JAL are awesome, they embody Japanese hospitality and efficiency. The negative reviews mostly seem to be about travel agents or those not understanding their fare conditions and blaming the airline for that. There are also reviewers who seem surprised that international flights are rescheduled. Of the handful of airlines that fly direct from AU to JP I've flown them all, business and economy, and JAL is the standout. Show details
Value for Money
Seat Room
Food
Maja
MajaGreater Melbourne (Metropolitan), VIC2 posts
  Verified
Mark
Mark
 

Questions & Answers

Allan
Allan

Flying business class JAL from Melbourne to London, If I have done web checkin can I checkin my bags 5 hours before the flight departure time?

Jud
Jud

We always fly JAL. This time to London. There used to be a free stopover at their hotel in Narita. Does this still happen?

steveb309
steveb309  

Jud, We have not travelled this root with JAL.

Diane
Diane

Do the checked bags go straight to destination if my stopover in Narita is 18hrs?

Jeremey_Wong
Jeremey_Wong  

Yes, check in luggage goes straight to final destination.

See all Japan Airlines questions

Details

CategoryDomestic Airlines and International Airlines
Home CountryJapan
RouteDomestic and International
Airline Type Full-Service
Domestic
Economy Included Carry On Luggage Limit 10 kg
Economy Included Checked In Luggage Limit 23 kg
International
Economy Included Carry On Luggage Limit 10kg
Economy Included Checked In Luggage Limit 23kg
Visit official website

Contact info for Japan Airlines

Mon10:00 am - 8:00 pm
Tue10:00 am - 8:00 pm
Wed10:00 am - 8:00 pm
Thu10:00 am - 8:00 pm
Fri10:00 am - 8:00 pm
Sat10:00 am - 8:00 pm
Sun10:00 am - 8:00 pm

Extra Information

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