1 photo
Japan Airlines

Japan Airlines

3.1 from 52 reviews · View Statistics
See the Best International Airlines in 2022 as rated by Australians on ProductReview.com.au.
Brand Manager for Japan Airlines? Register now and take advantage of ProductReview's Brand Management Platform!

Reviews

  • Value for Money
    1.7 (19)
  • Transparency
    1.6 (18)
  • Seat Room
    3.0 (11)
  • Food
    2.7 (11)
  • In-Flight Service
    2.7 (11)
  • In-Flight Entertainment
    2.5 (11)
  • Wi-Fi
    1.3 (4)
Previous
Next
  • Verified

JAL – poor customer service, last minute cancellation and victim blaming

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

JAL Dishonest and still hiding behind Covid-19

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Davide
DavideSydney, NSW

Japan Airlines you are a bloody joke.

published

Japan Airlines you are a bloody joke. You have changed our trip 4 times. I can’t keep change my leaves at work to suit you. Put your things together. I haven’t seen my family in 3 years.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Julian
JulianGreater Melbourne (Metropolitan), VIC

Avoid.

published

JAL have just cancelled two of my flights, having booked them over two months ago and the next available flight it two days later. The other airlines flight cost have risen dramatically and so I will now be out of pocket by over $4000.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
International Airlines

Find out how Japan Airlines compares to other International Airlines

Know better, choose better.

Compare all

Appalling customer service at JAL - Beware

published

Booked business flights sydney to london in september 2021 for travel june 2022. Airline cancelled one outward flight (requiring us to layover in tokyo with no offer of compensation or apology) and cancelled tokyo to sydney return leg too. Offered me seats 17 days after booked return date. Unethical practice. Suspect we have been displaced for higher paying passengers. Have flown JAL prior and found them very good but will never use again. Made no attempt to solve a problem that was entirely of their making.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Jess
Jess
  • 2 reviews
  • 2 likes

Japan Airline has a terrible customer Service

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
RMWK
RMWKSydney, NSW
  • 4 reviews
  • 2 likes

Atrocious customer service

published

I booked flights with JAL 7 months ago . Without notice or communication the airline canceled my flights due to a terminal change . Totally unjust as no options are provided . I consider this deception as I wrote to customer support. They denied their actions and made no offer to reinstate flights . They have left me with nothing at all . This airline should not be able to continue with such a lack of integrity.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Lily C.
Lily C.Sydney, NSW
  • Verified

Not responsible for the refund

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
ripped off
ripped offNorth Queensland, QLD

Worst experience ever!

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
International Airlines

Find out how Japan Airlines compares to other International Airlines

Know better, choose better.

Compare all
Henry
HenryGreater Melbourne (Inner), VIC
  • 18 reviews
  • 26 likes

Dishonest and corrupt airline.

published

Japan Airlines have no direct customer service available for changes made by them. They cancel your flight and ensure they are not contactable nor interested in assisting their passengers. Many months of emails, phone calls etc. only to be left with no responses. Never ever again. Do yourself a favor and fly Emirates, Qantas or Singapore airlines... The only way to fly. Shameful behavior by JAL.

Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
  • Verified

If asking for a refund from Japan Airlines, forget it!

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Danny
DannySydney, NSW
  • 24 reviews
  • 24 likes

Beware, very dishonest

published
Transparency
1/5
Incentivised Review No
Similar opinion? Write a review on ProductReview.com.au!
International Airlines

Find out how Japan Airlines compares to other International Airlines

Know better, choose better.

Compare all
Kamal
KamalHunter Region, NSW
  • 3 reviews
  • 3 likes
  • Verified

Japan Airlines denied to refund/reschedule a booking for a flight shifted by themselves during COVID-19

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!
Ryan
RyanGreater Melbourne (Inner), VIC
  • 2 reviews
  • 1 like

Best economy I have traveled with

published

Big seats, good leg room. Food was great (had the vegan option). Staff were nice and very helpful. Price was competitive and proved good value for the service. Very hard to fault.

Value for Money
4/5
Transparency
5/5
Similar opinion? Write a review on ProductReview.com.au!
S2L0B
S2L0BSydney, NSW
  • 11 reviews
  • 22 likes

ZERO CUSTOMER SERVICE

published
Value for Money
1/5
Transparency
1/5
Similar opinion? Write a review on ProductReview.com.au!

Questions & Answers

Allan
Allanasked

Flying business class JAL from Melbourne to London, If I have done web checkin can I checkin my bags 5 hours before the flight departure time?

No answers
Jud
Judasked

We always fly JAL. This time to London. There used to be a free stopover at their hotel in Narita. Does this still happen?

1 answer
steveb309
steveb309

Jud, We have not travelled this root with JAL.

Diane
Dianeasked

Do the checked bags go straight to destination if my stopover in Narita is 18hrs?

1 answer
Jeremey_Wong
Jeremey_Wong

Yes, check in luggage goes straight to final destination.

See all Japan Airlines questions

Get an answer from our members

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.