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Japan Airlines

Japan Airlines

3.9 from 37 reviews

See the Best International Airlines in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
15
4 star
12
3 star
4
2 star
3
1 star
3

Maree Raphael

Maree RaphaelMetropolitan Adelaide, SA

Do not fly with this airline!

published

From the beginning of our trip to Japan, Japan Airlines have been hopeless. The flight over was OK but no contact at all beforehand re checking in, boarding passes etc. Our flight home was cancelled from Tokyo due to a typhoon and once again no contact re cancellation or new flights home. Now we are trying to get a refund and they will look into within 30 days. What a joke for a business. Don't fly with them , go with a reputable airline that looks after it's customers.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
WiFi
ClassEconomy
BookingThird Party
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Yoe

YoeQueensland

  • 3 reviews

Excellent staff and comfortable seats

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureSydney Airport (SYD), Sydney NSW, Australia
DestinationNarita International Airport (NRT), 1-1 Furugome, Narita, Chiba, Japan
ClassEconomy
BookingThird Party
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Average in-flight service

published

We had a comfortable flight from Sydney to Tokyo. The ground services were good & the aircraft was new dreamliner with sufficient legroom, comfy seats and good interior ambience. In-flight food was at average level as compared to Qantas/SQ on this route. Also, We felt that the in-flight crew were bit 'lost' in their attempt to provide the service. Overall, an average experience and value for the money we paid for our discounted fare flights.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationTokyo, Japan
ClassEconomy
BookingThird Party
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JLu

JLuAU

  • 3 reviews

Excellent

published

We recently flew economy from Melbourne to Tokyo with a 5 and 9 year old and loved everything about the flight. The seating was spacious for economy, the plane was clean, the staff are attentive and polite and the food was ok. Our flight home was the same. This was our first time flying JAL and I would highly recommend them.

Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationTokyo, Japan
ClassEconomy
BookingThrough Airline
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Ashleigh Jensen

Ashleigh JensenSouth East Queensland, QLD

  • 2 reviews
  • 1 like

The worst customer service imaginable

published

As the title suggests, worst customer service experience. My partner and I are travelling to Japan for our honeymoon and have been told we cannot sit together. We are on our honeymoon and I am pregnant. Was told by the airline that the seats are “blocked out” and not yet allocated but still they can’t make arrangements. Nobody reply’s to my emails and when you sit on hold for over an hour you’re lucky to get to speak to someone. When you do, the customer service rep offers no service what so ever. We haven’t even flown yet and still the customer service is terrible. Will never book with JAL again.

Value for Money
DestinationTokyo Station, 1 Chome-9 Marunouchi, Chiyoda, Tokyo, Japan
ClassEconomy
BookingThird Party
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mossie

mossieMelbourne

  • 6 reviews
  • 2 likes

Great service

published

Booking on line was really easy.The reception at airport would put some airlines to shame. The flight to Japan was about 9 or 10 hours. On board service was good but being overnight not much required. Return flight was excellent service. Seating in economy would put many airlines to shame being better than some airline premium economy.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationTokyo, Japan
ClassEconomy
BookingThrough Airline
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cocosongo

cocosongoAU

  • 5 reviews
  • 3 likes

Budget airline

published

On the way to Japan we were not seated together, my 2.2 yr old daughter was with her mum with a stranger; over heard a. Purple on honeymoon wasn’t seated together either. On the way back my daughter threw up and a flight attendant offered me a JAL shawl to use so I don’t have to sit in a singlet, crew chief approached me few hours to Melbourne and told me that she will take the shawl hour & a half before landing and sent two other staff to reiterate the same message. I felt like a criminal who was about to walk out with a worn out JAL shawl. Terrible terrible terrible service. The Japanese staff could learn service ethics from the two foreign staff on board.


BSF

BSFAU

  • 49 reviews
  • 15 likes

economy flight sydney to tokyo

published

we really had two flawless flights to Tokyo and back. The food, the service, timing, aircraft - hard to fault JAL!

Great & Reliable Airline

published

Great service with attention to details. Enjoy the food, my son wanted to have fo 2 people, the ice cream at night time was also refreshing. Only negative was that the aircraft we took was not modern.

Sunny

SunnyMelbourne

  • 15 reviews
  • 13 likes

Good service, worst food of all airlines

published

Flight from Melbourne to narita and back.
Service was good but very few snack and drink options.
Lunch and dinner meals were bad enough not to be eaten.
Won't fly again Japan Airlines.


steveb309

steveb309Sydney

  • 5 reviews
  • 8 likes
  • Verified customer

Great Service Beautiful DreamLiners

published

Onboard Service was fantastic very professional very polite, We boarded on time and landed early. The Checking was quick and helpful as we wanted to change our Seats and they were very accommodating on near full plane.
Food was very pleasant and lots of it.


raschy

raschyLondon

  • 3 reviews
  • 6 likes
  • Verified customer

Wonderful staff and really like the premium economy seats

published

I am a frequent flyer and recently flew with JAL in Oct for four flights. They were return flights Kuala Lumpur to Tokio-Narita airport and then from Tokio-Narita to Nagoya airport. The staff on all the flights were wonderful and really embodied the Japanese culture. On one of the flights I received an upgrade to premium economy which was wonderful and much better than some of the business class seats of other airlines. The only reason why they don't get 5 stars from me are their regional airport lounges. The food and beverage options in their lounges Tokio-Narita local and Nagoya were not very good.


Geoff F

Geoff FHobart

  • 8 reviews

Very pleasant flights

published

Flew from Sydney to Vancouver via Tokyo return with JAL in June/July
Very pleasant experience from check-in, thru boarding to flight. Seats comfortable, good leg room and food OK (as airline food goes!). Cabin service excellent. Plenty of movies to choose from. Oh, and fares very competitive (booked direct with airline).
Would recommend.


Jeremey_Wong

Jeremey_Wong

  • 8 reviews
  • 5 likes

An OK Airline

published

Awful!

published
gregbee

gregbeeSouth East Queensland, QLD

  • 12 reviews
  • 8 likes

Attentive professional service.

published

Brisbane to Narita to London, with an overnight stopover in Narita. Economy Class, but the cabin service was regimented and efficient, as only the Japanese can do. I requested a Scotch with Dry Ginger, and was given it by the British Flight Attendant , but warned by her that, "We are not allowed to serve Dry Ginger in Economy, only in Business Class, so if you want another drink of the same, make sure you call me, and not one of the Japanese Cabin Crew!!"

But there was too much merchandising and hard selling of duty-free products on board. When they were not serving meals, the flight attendants spent most of their time in selling mode.

I loved the choice of Japanese / Western meals, and would certainly fly with them again.


Sarzie Mac

Sarzie MacSydney

  • 128 reviews
  • 87 likes

Great airline

published

Paul

PaulSydney

Jal are the tops

published

I always fly Jal ,smooth flights free stopover to London or Paris ,Very nice crew , clean plane with good entertainment . So far we have had no problems at all with any aspect of our flights and I suspect if we did it would be dealt with quickly and courteously
Inexpensive ,on time,modern aircraft ,great service


Ben and Jon

Ben and JonSydney

  • 2 reviews
  • 3 likes

If you're going to Japan to ski - don't travel with Japan Airlines!

published

Despite checking with the airline, when we went to check-in, we were told our ski bags were too long and we had to pay extra. Very unpleasant start to the holiday. Several others in the queue had the same problem. Man at the desk was very sympathetic but it's a pity that we never get apologised to for being mucked around!!!
Left on time.
When you book to go skiing and check you can take your skis, they shouldn't cost extra!!!


Sammy21

Sammy21SYDNEY

Ok, but not the most helpful

published

I have gone on two JAL flights the service was quite good, "special meals" (I had Vegetarian)we're served quite quickly , and the normal meals were served quite soon after, The aeroplane was clean but felt quite cramped with a seat layout 3-3-3. They didn't have many snack during the flight like other airlines which have a snack station in the kitchen. It was great that they had personal T.V but the screen was a bit small with their old T.V system. The think which bug me the most was that the aeroplane was very hot , we asked the air hostess twice and they did not help. It was the middle of summer as well.
To conclude there are some good aspect however I would of liked better service.
Clean,energy efficient
Cramped, hot on plane,


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Questions & Answers

Allan

Allanasked

Flying business class JAL from Melbourne to London, If I have done web checkin can I checkin my bags 5 hours before the flight departure time?

No answers

Jud

Judasked

We always fly JAL. This time to London. There used to be a free stopover at their hotel in Narita. Does this still happen?

1 answer
steveb309
steveb309

Jud, We have not travelled this root with JAL.


Diane

Dianeasked

Do the checked bags go straight to destination if my stopover in Narita is 18hrs?

1 answer
Jeremey_Wong
Jeremey_Wong

Yes, check in luggage goes straight to final destination.


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