Jetstar
8,478 reviews
Awful service and very rude staff. While collecting rubbish, they were throwing items around with visibly irritated expressions, which made the experience quite uncomfortable. Being polite doesn’t cost anything, especially when the tickets were far from cheap. At one point, my daughter’s seat was pushed forcefully while she was still sitting in… Read more
it, instead of the flight attendant simply asking her to return it to an upright position.
It’s difficult to believe this is part of the Qantas brand. Based on this experience, I won’t be flying with them again.
This is the worst airline I have ever flown with. Every flight cancelled. Your flight will be cancelled. I’ve needed to book additional overnight accomodation for all my flights. Then they rebook me on the worst flights possible, so that I need to get up at 4:30am to board my flight. This, even though I booked their most expensive flexible fares. You can’t win with this airline Show details
Got the flight from Adelaide to Perth. Got put on the international flight. Total rubbish. Have to wait in the long line for customs even though domestic. Absolute rort. Not flying jetstar again. Show details
Reviews with attachments
Rescheduled or bumped off the list! Could this be the case??? Am I assuming yno? Here goes: Flight rescheduled (01,10) by 10 minutes via email notification for flight at Xmas Airline declined to put me on a early flight citing policy 1hr policy Rescheduling and changes to my flight often happens to me as I am a regular flyer with airline this… Read more
is a issue
Due to fly out (24,11) Xmas eve asked I be compensated for this dollar value
I am making a current claim dollar value as I made successful claim and won against the airline in the past once for almost $699
Where a flight was cancelled but airline did not acknowledge the travel insurance I had talken out
This airline needs to reflect and show accountability to customers and honour their customers tickets and schedules
I planned months in advance for this and am organised so why is the airline not organised
I am after some money via a claim Disappointing particularly round Christmas
Give customers a fair go
- +1
Don’t fly Jetstar – We flew Jetstar flight 57 to Bali in December 2024. The flight was supposed to take off at 7:20am AEST and was delayed until 8:30am. Then they boarded everyone and we sat on the plane in the airport until about 9am instead took off at around 9:05am. They did not tell anyone why it was delayed. There was no inflight entertainment and they turned… Read more
off the WiFi, and also the meals were expensive. Since the flight was delayed, we missed our ferry over to Nusa lembongan and had to wait another 3hrs. We definitely don’t recommend flying Jetstar, even though they’re cheap it’s probably not worth it. Also the baggage reclamation was slow.
Great – Just had two very comfortable flights to Vietnam return from Melbourne. Flights JQ63 & JQ64. Staff were very pleasant and we all thought the beef lasagne wasn't bad. The return flight was held up for a while because of a technical issue and we were worried that we might miss our next flight to Canberra with Rex. The pilots did all they could to… Read more
make up for lost time which meant we spent 30 minutes less on the plane trip. There were 6 of us including two grandkids 7 & 10. I've flown 14 times in the last 12 mths. Over half of these have been with Jetstar and I have had pleasant experiences with all flights. The same 6 flew back from Japan last April 2023 with Japan Airlines and we all agree that the flight with Jetstar was more comfortable, go figure? They were both overnight flights as well. If Jetstar keeps this up we won't hesitate to travel with them.
Perfect service – I just wanted to say a very big thank you I’ve just got back a few hours ago from my first experience on a plane both trips up and back from my destination was flawless and went like clock work , it made a very anxious time very easy and will be definitely going through you guys again ❤️ Show details
Don't book this please – No communication about flights being late , staff is laughing behind counters at passengers situation Show details
Unprofessional and unreliable. Flight cancelled on morning of leaving. ‘Operational issues’ - during a busy school holiday period. This is a poor business model. Such a disappointing company. Is this the best Australia can do? Show details
An absolute disgrace for their customer service. Price gouging all the way. My original booking cost $518 for 2 adults return flights in total, not for just 1 person and not just one way. Tried to add my child to my flight and was quoted over $1k to change the flight booking in addition to what has already been paid. I am totally disgusted by Jetstar. Show details
What a pathetic airline. Charging $25 per kilo of excess carry on luggage. I sincerely hope Jetstar goes bankrupt as soon as jet fuel becomes scares. It doesn’t deserve to be in business. Where are all the reimbursements for people like me who travel regularly and regularly get delayed b y upto 3 hours on the way to the Gold Coast. Without a word of explanation or an SMS no courtesy for customers. Jetstar be gone! Show details
i bought club jetstar to make my life easier, but i was unable to login for a week- tried probably 40 times over and over, and when i asked to book tickets through the jetstar customer service agent for the same club jetstar price, it was like pulling teeth. they also gave me no compensation for the mess around- and were so reluctant to help… Read more
offer any compensation. the customer service agent who helped me was lovely, but i could tell that her manager was probably refusing every request i had. the company itself just refuses to take accountability for its errors and offer any real compensation. I ended up getting the club jetstar price through the agent, which took 2 hours of back and forth, as they were wanting to charge me 200 dollars more- and i ended up not getting any compensation at all for me not being able to log into my club jetstar- i know you get what you pay for but, jeez, jetstar is just the crack dealer i want to be done with- but cant quit cause its cheap :/
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I will NEVER fly Jetstar again. We flew internationally to Bali return in March 2026. The aircraft was a Jetstar A321LR (neo) and it is undoubtedly the WORST plane I've ever experienced. There’s so much to say that bullet points are necessary: 1. Grumpy ground staff at check-in (as always) 2. The aircraft brings a new elevation to the word… Read more
‘cattle class’. The seats are cramped and skinny. They are as thin as a wafer biscuit (see photo), so you can feel the knees of the person behind you digging into your back! Imagine, 6.5 hours of your seat being pushed and shoved from behind because a tall passenger behind simply cannot fit comfortably into the reduced space provided. 3. Not even an attached headrest, let alone a pillow or blanket for a 6.5 hour overnight flight from DPS. No reclining either, just 2 inches and no lumber support at all. Some airlines using these planes do have a headrest, but NOT Cattlestar. 4. No entertainment screens, and of course, the proposed ‘paid’ entertainment and internet package was ‘down’. 5. Food - is that what you call it? It was inedible. It came in a brown, cardboard box, heated up slop. I asked the steward if he would feed this to his dog and he just shook his head! 6. Flight departed at 10.20pm and it was due to land at around 7.40am. We had booked an egg and bacon roll, assuming it would be served before landing for breakfast, but no! It was served at around 11pm, just after take-off. I asked if we could have it later as we’d already eaten dinner and was told no and the roll was unceremoniously thrown in the bin. 7. After 6 hours of ‘hell in the sky’ the trolly rolls out again offering tea, coffee, juice or water. My dry mouth and blurry eyes greedily awaited for my turn to get the much needed cup of coffee, only to be told that there was a cost of $5! But hang on, coffee if free on Jetstar, right? And remember, this is an international flight. But no, the hostess could not be persuaded to give me a free cup from her watered down jug poured into a paper cup. I couldn’t believe it. If you’re going to charge $5 for a coffee, then at least make is a cappuccino! I’d accidentally left my credit card in my checked bag and I only had cash on me, which of course, cannot be accepted, so the ‘cattle’ must sit and suffer in silence.
Summary, I suggest you do everything you can to avoid flying on the A321LR (neo) on an international sector. It might be ok for a short domestic flight, but absolutely not suitable for anything more than that. And one question? Why can’t the staff crack a smile anymore? Is it part of their training to intimidate the cattle - oops I mean passengers? Or are they just so unhappy in their job that they find they have nothing to smile about? Remember, this is supposed to be the ‘hospitality’ industry, not a cattle farm, although, I actually think that cattle are actually treated better and certainly fed better. Shame on you Jetstar.
In late November 2025, I applied for, paid for and received confirmation of Club Jetstar Membership. When booking a flight I do what every Tom, Dick and Harry probably does. I log in to the Jetstar Web Site using the log in details provided to Jetstar. Each and every time, when checking my status the system shows that I am indeed a Club Jetstar… Read more
Member. However, when trying to apply the supposed 'benefits' of this membership to 'Club Jetstar' air fares, or Club Jetstar discounted carry-on or stowed baggage or Club Jetstar discounted seats or Club Jetstar discounted meals, the booking system rejects that I am a member. Regardless of the device I am using. i.e. Mobile Phone, Laptop, Desktop or OS or Browser verison, i.e Safari or Chrome, or whether I am in normal mode or private/incognito mode, the booking system will not allow me to complete the booking if I am logged in as a Club Jetstar Member.
Three different Call Centre operators were unable to help and escalated my problem to the, wait for it... 'Jetstar Resolution Team', this I have since found is an oxymoron.
I have done all that has been asked of me... Check that I am using the latest OS, check that I have the latest APP am on the latest Jetstar Web site (although you would think that their web site automatically updates itself, perhaps not in Jetstar's case). I have cleared my cache, I have rebooted my device blah, blah, blah, blah, blah. All to no avail.
Jetstar Booking software, be it Web based or APP based, does not recognise my Club Jetstar membership at the point of payment.
The 'Jetstar Resolution Team'(oxymoron) has consistently refused to acknowledge that the error lies with their booking system. It is, of course, my fault.
If I book a flight under another profile, albeit not a Club Jetstar Membership Profile, I have no dramas booking a ticket nor paying for it. However, the minute that I log in with my Club Jetstar Membership it all goes to hell.
The correspondence with the 'Jetstar Resolution Team'(oxymoron) has now reached a ridiculous number or replies from them and responses from me. The final issue being that the 'Jetstar Resolution Team'(oxymoron) agent that I am dealing with does not understand what he is reading.
I have asked that he pass this issue on to someone who does, but he steadfastly ignores my requests. And sadly, belittles my arguments and protestations with the way the issue is being handled.
I have previously flown with Jetstar on numerous occasions without any major issues, wink wink.
I attach my Club Jetstar Membership confirmation and the latest of 5 replies from the 'Jetstar Resolution Team'(oxymoron).
I have replied in detail to each of their emails and will be happy to upload them to show everyone how 'Jetstar Resolution Team'(oxymoron) deals with the general public.
Last Sunday morning I received information that our JQ520 9.40 am flight from Sydney to Melbourne was delayed until 10.05am. We arrived at the airport at 9:10am and were told that we were supposed to be there 40 minutes before the ORIGINAL flight in order to check in our bag but this was NEVER communicated to us. Jetstar would not accept our bag… Read more
even though we were there 50 minutes prior to the actual departure of our flight and that we had to go on a later flight and we had to pay $175 each. Twice I’ve been directed to their site which clearly states that you need to be at the airport 40 minutes prior to departure to check in your bag which we were.
Horrible,seats cant even recline,flight attendants were being loud and rude to kids,gave me food poisoning,and for 7 hours straight. Lasagne was given one my first flight to Manila and the next flight back to Perth,salty,somehow stale and gave me food poisoning. Show details
Terrible service and it’s a trap! After fur king in and waiting at the gate, Jetstar ground staff cones around with a weighting scale to weight your bags! Many customers are caught off guard, as they have shopped at the duty free shops. I witnessed customers being charged for 2kg overweight on hand carry items. Terrible and disgusting! … Read more
Please learn from Scoot and Air Asia! I’m so sad for the families who had to pay for such disgraceful act!
Very poor customer service, I reached 1 hour before departure and have been told I am late and can’t not board me so they cancelled my check in. Checking hand luggage weight when people sitting on their seats and ready for boarding Show details
Latest follow-ups
Recently flew Sydney to the gold coast and return.we found the ground staff at both Sydney and the gold coast excellent very caring and helpful.the in flight crew Sydney to the gold coast fantastic the flight on time PERFECT.the return flight… Read more
delayed 1 hour in flight crew Gold coast to Sydney cold not too interested in anything but getting home.appeared bored.
Follow-up · They appeared not to be interested in there duties yes the flight was late arriving to the gold coast and further delayed back to Sydney.Yes there was almost no service at all.Felt like all interest in the passengers had gone out the window.
I was travel with my whole family from Adelaide to Canberra. We do not get any luggage and just hand luggage. However when we depart at the gate. They weight every hand carry and really harsh. This is the firat time I realize every si gel bag is… Read more
count on weight. I do not think other domestic flight company will do the same. 1st time for 36 years. Then when I return , I pay one luggage and return. It indicates from Canberra to Adelaide and transit in Melbourne. Flight delay in 2 hours and no update in the airport. When I arrived Melbourne airport, I need to go out, pick the luggage and send it again !!!! But they won’t let me check in more than 2 hours. Since the flight delayed and I ruin all my Melbourne schedule and need to wait the flight for 5.5 hours. I just to want to send the luggage and go back to sit in the depart gate with my family. So I go to service Centre ask her to help me. The first answer is ‘NO’ but the gentleman offer me an early flight. But my son had separate ticket and need to come out from the customs and show them the ID and do it again. This is still fine. When I mall family in the counter and I was recheck with a lady looks like Indian or something, she is really rude and seems not pleased, moreover rage insist to charge me money, but the previous man waive for me. Once settled and I do the bag drop, but the machine say I do not have any record! I went back to the lady again, her face turn darker. She rude and reply me you may print the label now. I ask kindly to print it for me and we run out of time. She refuse. I argue with her why you do it for someone else and not for me? She is like r discrimination to me. Finally she is not pleased to print it for me. I ask her name and I want to make an complain. She refuse to give me her name. This is Jetstar servicce this is on 31 January 2026 Melbourne domestic counter. I will not touch this JETSTAR airline ever. (All my family member had the same opinion)
Follow-up · Luggage Fee per 5Kg about $50 and $80 up to 10Kg max Transit Process still not recommended. Takes so long Son's ticket resolve but take a long time in teh counter due to unfriendly and non helpfuel staff form Jetstar
What is up with Jetstar staff? Checking in and weighing your bags is more rigorous than jockeys for the Melbourne Cup. I get it. You have requirements but that doesn’t mean you have to be angry and react like I just kicked you up the backside.… Read more
(Oh, how I wish!)
‘Oh you’re three kilos over. You’ll have to take it out and put it in another bag.’ IT’S ALL GOING ON THE SAME PLANE!’
Maybe you try customer service and being helpful? Just because you’re a budget airline don’t mean you’re excused from treating your customers properly.
Follow-up · The queue wasn’t long as we were at the self checkin station. We were having error messages with a bag that wouldn’t process as it was 2.8kg over weight. When someone arrived to provide help they said you’re over weight in a tone that wasn’t helpful. Almost like ‘oh you’re overweight, you’re screwed.’ What do we do as about it? ‘Oh you’re going… Read more
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Positive reviews
Flight number: JQ 58 from Bali to Brisbane on March 28, 2026 at 12:50 PM Excellent flight, and excellent staff.The cabin manager was especially friendly and helpful to every passenger, always keeping us informed about everything. I believe his name was Den. Finally, a good review! Show details
JQ 795 Tuesday 7/4 Sunshine Coast to Melbourne leaving 1.55pm. Boarding was good didn’t have to sit on the tarmac for long before we headed off. Arrived in Melbourne 17 minutes EARLY. Well done to the pilots Hostess were nice. Show details
Elegance service safe professional ... exceptional customer service at all airports as my husband is going blind plus termial cancer and we not rich out pure facts everything was easy for us ,as John was really scared ,, all staff deserve gratitude blessings Show details
Negative reviews
1 star – If I could give zero stars, I would. I booked a return flight from Newcastle to Melbourne and, unfortunately, selected the wrong return date. Realising my mistake shortly after, I tried to change it. I was hit with a $70 change fee — over 30% of the original ticket price. What followed was an incredibly frustrating and lengthy process. I… Read more
spoke to multiple customer service representatives who simply quoted policy like robots, showing zero willingness to help despite having the discretion to waive the fee in situations like this. The flight was still over a month away, and the change process is largely automated anyway. This felt like nothing more than an exorbitant cash grab. No wonder this airline (and its parent company) has such a poor public image. Given this experience, I will be actively avoiding this carrier and its parent company in the future.
Hi, I feel I need to write the following to better prepare future travellers who might be thinking of using this airline. . . Im not a regular traveller, in fact there are years between the times I have taken a plane. I have just checked in to take a flight from Melbourne to Sydney. Its now Thursday 16th of April, just after 10:30am, and I was… Read more
one of the first in to check in. Presented with a kiosk (they open at 10:30) instead of a real person, for checking in (I know very little about technology) I surprisingly managed to work my way through it to get my boarding pass and receive the label that is to be attached to the bag. Now, I remember years ago when I took a flight the attendant at the time removed part of the label and fixed it to the boarding pass and the rest was attached to the bag. I tried to make sense of the instructions on the back to do so but in the end I had to ask the attendant for help. The indian attendant, I wish I caught her name to shame her wouldn't help except to say "read the label" and walked off. A little stunned, a passenger saw I seemed confused and needed some help and kindly assisted with the label and advised me how to load the bag to the conveyor. My background is in marketing and brand development and I have to say, this airline continues to live up to all the bad press written and said about it. I guess 'service' is extra and not in the budget for this low cost airline. Buyer beware.
Today we spent 21/2 hours with a 3 year old we took out of bed at 4.30 am to sit 2 and a half hours,past our 6.30 am departure time, this while sitting next to a fellow passenger who had done the right thing, booked a flight at in Brisbane 6.30 to connect with an international flight at Melbourne at midday,, she said I tried to talk to the staff… Read more
and told them I had a connection to make, and they the unhelpful tone deaf staff said wait until you get to Melbourne and sort it out there, Hello, she was going to leave nearly three hours late to make a connection she could have made if IF, the connection leaving from Brisbane to Melbourne, was on time,
We had two announcements each time telling us we would leave at 7.30 then 8.30 and then it was a guessing game, as NO NO further announcement were made, Horrible Horrible service, thats what we are so used to it is commonplace
Recent reviews
I would give zero. I was appalled yesterday, as an elderly woman with a bad back to be treated so badly by Jetstar baggage service staff when my flight was cancelled. Staff refused to focus any energy on providing a trolley and instead reeled off some irrelevant rote learned details regarding the cancellation.The two staff members refused to… Read more
focus on the problem in hand which was my polite request for a trolley and stated they would not supply one even though I had explained I had a bad back and no way of paying for a trolley. Instead they chose to inform me my bags would be destroyed as abandoned if I did not take them and they then proceeded to sit back and watch me struggle away crouched in pain with my bags. Merciless. Another customer helped me and other people commented on the mocking behaviour and poor treatment they had just witnessed. Very poor show Jetstar.
They changed my flight date, and I tried to contact them. I was put on hold for three hours, and when they finally answered, they said they couldn’t hear me and then the line got disconnected. Show details
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