Jetstar

Jetstar

1.3

6,713 reviews · Statistics

PositivevsNegative
7% · 4696,112 · 91%
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Value for Money
1.4 (3,470)
Transparency
1.3 (3,195)
Seat Room
1.7 (2,397)
Food
1.4 (1,822)
In-Flight Service
1.7 (2,294)
In-Flight Entertainment
1.2 (1,705)
Wi-Fi
1.1 (1,254)
Brand Manager for Jetstar? Claim your listing.
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Reviews

Jetstar6,713 reviews
Steve
SteveACTCanberra 2600, ACT
  Domestic
sahar s.
sahar s.
  Domestic
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
chirag m.
chirag m.NTDarwin, NT
  International
Sancho
SanchoNTDarwin, NT2 posts
  Domestic

Trash

I would give it a negative 10 if possible. This is by a mile the worst company in the whole transport industry.
Fact 1: Your flight will never leave on time
Fact 2: On a good day, they will give you at least 5 [Content Removed] reasons why your flight went from 10 minutes delay to 30 then an hour, and finally 2 hours if the gods are merciful.

Book with them. At least now you know what to expect. As a matter of fact, expect worse than what I listed, if you want to screw up your mental health of course. Show details

anthony p.
anthony p.
  Domestic

Don't take no for an answer

reference my review of Jetstar 24/2/24.
I went back into the website for flight schedules and pricing for the 16/07/24 and there was the same fare of $109 I again selected that fare and it did not change to $243 as it did previously so my chat with [Name Removed] proved successful and was able to book that fare at $109.
cheers
anthony Show details
Matthew V
Matthew VQLDSouth East Queensland, QLD
  Domestic

Excessive charge

Tried booking for 2 people online. Was part way through booking when the concern of making a mistake arose. I called to ask for help and a customer service helped to make the booking. Following payment I tried to see if it were actually possible to book for 2. I made it to the check out with flights costing $177 less than what was charged. I called to ask how and was told that $177 was the charge for the booking over the phone which took a total of 5 minutes. I was not informed of the cost prior to booking over the phone. I feel ripped off. Show details
peter
peterQLDSouth East Queensland, QLD3 posts
  Domestic

Amazing service n

I had a funeral in Melbourne and missed my flight back to QLD due to traffic. By time I got to airport the last flight had closed but I approached desk at gate and gentleman there was amazing. Re opened the flight and secured me a seat. Couldn’t have been more helpful along with ladies at gate. Staff on flight were lovely.
The flght was last out of Melbourne to Gold Coast on 23/2
Thank you so much. Show details
Seat Room
Hemangini S.
Hemangini S.
  International

Very bad

TerribleOut ..the flight cancelled and they gave us flight aftee 24hrs...and gave only 10$ cuppon dor food...which food counter provide food in 10$ cost, ..this is my last time booking woth Jetstar... I don't recommend, especially if you need to be somewhere on time. Won't be using jetstar in the future. Show details
Claire
Claire
  Domestic
Gary
Gary
  Domestic

Shitstar

Every flight this year and last year delayed I'm done.rename shitstar Show details
Food
In-Flight Service
Ellen
EllenQLDSouth East Queensland, QLD2 posts
  Domestic

Disappointing Jetstar experience

Jetstar sent email week before flight changing time from 6.25am to 8.50am Brisbane to Cairns. This caused grief regarding my other bookings. Upon ringing Jetstar and talking to their assistant ,who I could barely understand ,my flight had been cancelled before Xmas but they left it to a week before to let me know. I should have just booked with Virgin as have had no trouble with early morning bookings. I am a Qantas frequent flyer but looking more to Virgin now Show details
Alexa
Alexa
  International

NEVER booking with Jetstar again

TERRIBLE experience every single time. Their customer service line is no help either, same [Content Removed] as what we can do online (the website crashed 2x and took the money out of my bank acc ut didn't send a ticket and on their side, it said I didn't pay), and online ins unreliable. After 1.5 ours of being left on hold every now and then they couldn't and didn't do [Content Removed]
1tanalaura
1tanalauraNSWSydney, NSW3 posts
  Domestic
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rkolev
rkolev
  Domestic
Saba A.
Saba A.
  Domestic

Worst service please don’t book with them… baddd baddd

Jetstar is bad don’t book with them, they always cancel our flight Show details

Questions & Answers

Nadege F.
Nadege F. · Jetstar

Anyone able to claim compensation for accomodations due to cancelled. Flight? Because they said we might be able to claim it's only after we board another flight. So we need to know if anyone been able to claim the compensation for the extra night stay ...

Kyle
Kyle  

You should be, if you have travel insurance BUT it's always so hard with jetstar.

eamon w.
eamon w. · Jetstar

Does anyone else have a problem with Jetstar flight/accommodation booking on their website? I can't believe how bad it is. Even the app. Maybe it's me. Wondering if we have the same issues.

Timford
Timford · Jetstar

How many flights do they cancel on the day of the flight?

See all Jetstar questions

Details

Compare all Jetstar listings
CategoryDomestic Airlines and International AirlinesDomestic Airlines and International Airlines
Home CountryAustraliaAustralia
RouteDomestic and InternationalDomestic and International
Airline Type BudgetBudget
Domestic
Economy Included Carry On Luggage Limit 7 kg7 kg
Economy Included Checked In Luggage Limit 40 kg40 kg
International
Economy Included Carry On Luggage Limit 7kg7kg
Economy Included Checked In Luggage Limit 40kg40kg
Compare all Jetstar listings
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Contact info for Jetstar

  • ABN: 33069720243

Extra Information

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