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Misleading and dishonest company
Overcharged for in-flight purchased food. Showed proof as requested but they wiggled out of it spinning me some yarn that 'promotional snacks are chosen by the computer at random.' Disgraceful.
- Verified customer
It’s very very bad service and the one of staff member
In last half n hour they said it’s delayed 4 hours and I’ve got important meeting it’s less than one start even no way use them any more no more
Flight cancelled- 2 weeks away...due to Covid situation in Perth
Booked a flight this morning, cancelled now due to Covid in Perth. Next to No Cases.
Flight not for 2 weeks.
This is ridiculous over-reaction that leaves customers helpless.
Who is making these stupid decisions?
- Verified customer
Be careful before you book flight with this company
I have booked flight from Sydney to Melbourne d I have disgusting experience with flight check in crew. So people who are reading this review I let you know that they ask you to weight your carry bag and laptop bag at last minute before checking and forced you to pay extra $65 so you won’t get time to fix your weight. Rudest and disrespectful disgusting people. I will never ever select service from this airline again. Also there is no social distancing in plane it’s fully packed so Risk your travel on your on
Passed through domestic on return from Bali last year, Customs staff the rudest I have ever dealt with, terrible experience, I walked ahead of hubby towards Customs, he pushed my suitcase, she asked hubby if it was his bag, he replied NO !! It’s my wife’s, she asked my name, then proceed to scream my name, push your own bag. I was shocked, as my bag was heavy to move. Then at Customs counter the foreign guy was so abusive and on a power trip, I was getting a bad feeling about Cairns airport. All our trips from Brisbane to Bali we have never encountered such abuse, power hungry airline staff as there is in Cairns.
Worst Airline Ever
Booked earliest flight from Bne to Townsville on 12th Oct for the 10th December. Had arrangements to be picked up to meet ongoing travel in Nth Qld. Received email on the 18th Nov to say flight change by an hour departing and returning. Called to get refund as my tour was leaving at 8.30 from Townsville airport and they won't wait. Philippine call centre offered me a voucher only. Tried to tell her my ongoing travel was earlier than arrival time because of their time change. Was quoted so called covid legislation. Ended up telling her to leave the flight because no doubt true to jetstar's form the flight would be cancelled anyway. Absolutely disgraceful un australian business. Surely ACCC could do something about this scam of a company.
Worse customer services
Due to their fault I missed my flights...very bad customer service. It’s bloody awaful... there is no apology neither explain to customer properly. The staff over Sidney international airport who worked at 630am today and stayed for customer service she was worse. Never ever check the ID prof or check the details correctly either and mixed my name with other and they canceled my flight and next Person who has similar name they got mixed up and cancelled flight..
Exploiting the pandemic for plumping profits with parasitic, unreasonable & unjustifiable multiple "cancellations'
I booked & confirmed a flight from Gold Coast to Sydney on Mon. 30/11/2020 on 4/11/2020, I received an email less than week later on the 10th Nov. stating this flight was cancelled "...in response to the evolving Coronavirus (COVID-19) situation." I then re-booked for the following day Tues. 1/12/2020 at 7am.
I received a 2nd cancellation notice on 13/11/20 & have now -re-booked again! Wondering whether the challenging new time of 6.05am on Tues 1/12/2020 will still occur & whether the run around will prevent me from making it in time for a l...oved one I am supporting with birth. I will not bother with Jetstar in the future, I will instead drive. One cancellation is reasonable but given that QLD has just relaxed it's restrictions since I initially booked it doesn't make sense that there is less demand-just stinks of unethical strategies to further exploit a near monopoly on the domestic market. I often fly with Jetstar for work & personal, I often am disappointed with their greedy price gouging antics but this is just going too far, is blatant dishonest exploitation & not justified by the pandemic.
The worst customer service I have ever encountered
Booked return flights to Melbourne and received confirmation 9.43 am 13/11/2020.
Email sent from Jetstar cancelling my flights 12.52am 14/11/2020.
No refund offered.
Only travel voucher offered.
Tried to contact Jetstar through various channels to request a full refund. All channels offered are either dead ends or say they have call overload and to either try later, try another channel or hold on until they are available.
It has taken me all day and multiple attempts to access a live chat. The refund will take up to 15 days.
Cancellation, then forced to jump through multiple hoops to get a refund.
Christmas Eve Flights cancelled
I had booked our son to fly up from Melbourne to Brisbane on Jetstar on Christmas Eve hoping that the borders would be open. Last night, after national cabinet had in principle agreed that the borders-except WA- would open by Christmas, his flight was cancelled. Fortunately I have managed to rebook him on Qantas at suitable time- he has to be at work on Christmas Eve until 5. Just thinking that Jetstar might be cancelling flights so that they can reinstate them and charge higher fares because everyone is desperate to get home for Christmas. Spent a long time on the phone to Jetstar and they are refunding my money- less the $3.40 carbon offset that I paid. Very unhappy customer
We all understand that flights get cancelled under Covid conditions , but they had Qantas flights available and we are even willing to pay the extra 33 % but they cant help with anything like that and will take over two week to refund our full money held for the past two months , so we cant use that either , I guess the poor staff and Alan Joyce wants us all to fly but really the company cant help with booking another flight
- Verified customer
Bad service got in Adelaide they want money and money I have 200 gm over they charged me $65 they are nuts they don’t even care about customers at all
UNREALIABLE AND MISLEADING!!
Jetstar really just fxcked me off zzz how tf do they cancel a flight 3weeks before the scheduled date?
How do you they not offer cash refund but voucher reimbursement to use only for Jetstar when they do not have any flights scheduled in the next 2-4months?
How do they cancel the flight 3weeks prior and expect us to book with another flight agency during covid19 that impacts expenses etc.
yet they said “wait for the flights timetable to be processed on our website if your booking is not cancelled”
This is unfair and information advised by their customer service was very misleading
Jetstar should be renamed FRAUDSTAR
As we are all aware the Premiers Officeof QLD has closed the border to NSW. This is an Executive order from the states highest Authority. I had booked flights in June to go to Hamilton Island in December
I can no longer go as Hamilton Island requires payment in full and the border is still closed, so I lost my accommodation booking. The flight is no longer required. Called JetStar and they said , "No refund, no credit, to bad". I do believe there is a directive from the ACCC in relation to Australian Consumer legislation.
SO Fraudstar just wan...
Refund policy unbearable: they just took my money, and that's it
Their refund policy is ridiculous.
When the Covid pandemic forced the whole world to close their borders, the least they could do is to refund the people that
cannot travel. Not because they don't want to, but simply because we can't.
I requested that very same thing. They did not let me. Jetstar did not give me an option.
Instead, they gave me a voucher, that I have had for a year, and I still cannot use.
Now, a year later Australia is still locked down, I can't go. So basically, they're taking money from me that I'll never be able to use.
Terrible service and contradictory credit policies
Jetstar are exceptionally difficult to liaise with and have a flawed customer service/credit policy. Despite them settling my complaint & agreeing to a refund I was then told different information from every "person" I spoke to. I was then told despite having a medial certificate stating we could not fly, they refused to refund my money. Jetstar cannot be trusted and are in fact are operating contradictory to their policies. I recommend flying with a more reputable carrier !
How they have got 1.5 stars, It should be 0
They canceled my flight, they re-scheduled us for the next day. The next day they could not find our booking, so we have to get new tickets on Qantas. We got a refund, but at the end of the day, we lost 400 AUD plus one day.
I lodged a complaint through the Airline Customer Advocate, however, nothing happens because they seem to be owned by the Airlines.
Zero customer service/info after delays and diverted flight.
Flight diverted...but then no info for 2 hours on Tarmac for 5 teens who were pretty upset as they could not get home, Customer service knocked off and went home though. had to fork out for accommodation with no help from Jetstar whatsoever.
Shame on you Jetstar
Jetstar is refusing to refund flights that HSC students booked for overseas 'schoolies' trips. My son saved for two years to pay for his flight. Shame on you Jetstar after the year these kids have had. They need the money to organise somewhere else to go.
Thank you Jetstar.
On monday 26th of October My 80year old grandmother who has trouble ambulating was traveling from my mothers house in Hervey Bay to Brisbane and then Brisbane to Newcastle where she lives but due to flooding in Newcastle the flight was cancelled . My grandmother stuck in brisbane and over the last couple years she had started having issues with what we might consider normal daily activites. Thanks to jetstars help and care they made the whole experience stressless and easy on my whole family who of course were worried and feeling so guilty th...ey could not ocopany her themselves. Jetstar helped my grandmother immediately organise accommodation drove her to the hotel. The next day they sent two lovely young ladies in the Jetstar car to assist my grandmother from her room to the airport. They arrived at the door And my granmother was so pleased she didnt know how she was going get her suitcases with her Walker down to the lobby. My grandmother had also dropped one of her favourite earrings which the young girl noticed my grandmother had dropped it and it fell behind the bed which she could not move herself but not wanting to be a bother to anyone she was just going to forget it and leave it behind. The young girl would not hear of it and retrieved my grandmothers earring (so kind and thoughtful) grandma was very happy and so appreciative. Grandma said the flight was amazing the people where caring and so attentive she was very happy and appreciative Jetstar made her feel like a star, thank you so much.
Questions & Answers
-The name on the voucher is either a passenger or the contact on your new booking
Does anyone know what it means by the contact on your new booking for jetstar credit vouchers?
Booked my husband for a flight from Melbourne to Adelaide because he had to be to early morning meeting. Every time (5+) we have flown this airline they have been delayed so we hoped that would not happen today for his meeting. It did and now he is arrived 2 hours late and late for meeting...this airline is absolutely unreliable and the cost savings (though they nickle and some you for everything and it adds up) is not worth it....proven to us again why we do not fly with Jetstar
Why on earth can’t you help your customers and if they’re late for just 1 minute for Check-in why can’t you just help!!!! I had a family emergency and on top of that you charge me MORE money to get on a flight the next day! You hide behind your terms and conditions. That amount of money can make our break a person Jetstar. As a company you have no ethical boundaries. Air NZ NEVER would have done that!!!!!
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