Jetstar

I had an extremely disappointing experience with Jetstar today. At the gate, my carry on luggage was approximately 600g over the limit. I was told I had to pay $85 or I would not be allowed to board. I understand airlines have baggage rules and fees, but the way the staff spoke to me was rude, disrespectful and completely unprofessional. When I… Read more

questioned and complained about the charge and the way I was being treated, I was then told that I would not be allowed on the flight. I ended up missing my flight and had to purchase another ticket with Qantas to get to Brisbane, costing me even more money and causing a lot of unnecessary stress and inconvenience.

My issue is not simply the baggage fee — it is the way the situation was handled and the way I was spoken to. Customers deserve to be treated respectfully, even when there is a disagreement.

I have photos and details of the staff involved and will also be making a formal complaint to Jetstar I expect Jetstar to investigate what happened and explain why I was refused boarding.

Bad experience face while travelling to Perth from Melbourne airport. Show details

Jetstar lost my bag 6 weeks ago and is weaponising a fake police loophole to avoid paying." Show details

I really just dont like the turbulance as it is on a plane its normal and it can be so scarey, at that tuesday flight was, That the lady next to me was holding onto me, very tight which i really didnt mind as she was screaming a little and i helped calm her down But what i really dont like is when the pilot and flight attendents dont warn you or… Read more

apoligise for this happening.. its the 4th plan in 12 months no one says anything why is that ???

The other thing is when 20mins into the flight i was really sick when i saw the dirty lights above me,,, it looked like blood over them.. It really alarmed me and totally made me sick in the dunny ( frightened me ) i know its extreme yes but it wasnt nice to look at it as it was all red like blood They should be all cleaned also

Rescheduled or bumped off the list! Could this be the case??? Am I assuming yno? Here goes: Flight rescheduled (01,10) by 10 minutes via email notification for flight at Xmas Airline declined to put me on a early flight citing policy 1hr policy Rescheduling and changes to my flight often happens to me as I am a regular flyer with airline this… Read more

is a issue

Due to fly out (24,11) Xmas eve asked I be compensated for this dollar value

I am making a current claim dollar value as I made successful claim and won against the airline in the past once for almost $699

Where a flight was cancelled but airline did not acknowledge the travel insurance I had talken out

This airline needs to reflect and show accountability to customers and honour their customers tickets and schedules

I planned months in advance for this and am organised so why is the airline not organised

I am after some money via a claim Disappointing particularly round Christmas

Give customers a fair go

Don’t fly Jetstar – We flew Jetstar flight 57 to Bali in December 2024. The flight was supposed to take off at 7:20am AEST and was delayed until 8:30am. Then they boarded everyone and we sat on the plane in the airport until about 9am instead took off at around 9:05am. They did not tell anyone why it was delayed. There was no inflight entertainment and they turned… Read more

off the WiFi, and also the meals were expensive. Since the flight was delayed, we missed our ferry over to Nusa lembongan and had to wait another 3hrs. We definitely don’t recommend flying Jetstar, even though they’re cheap it’s probably not worth it. Also the baggage reclamation was slow.

I will never fly Jetsar again, and l have a few family members that will do the same. I had a pre booked flight from Phuket back to Melb flight, JQ18 at 10.30pm Friday, Thai time. Ready and packed and planned to leave Kata by 7pm. A friend who was staying a few more days checked the flight and told me it was cancelled. Another friend looked up… Read more

the fight on Jetsrar site and said it had not been cancelled, but rescheduled for 3.20am Sat. My international Sim card service had expired so that day so l made contact with my wife and daughter to let them know they would have to pick me up from the airport later. Meanwhile my daughter rang Jetstar customer service to confirm the 3.20am flight. The assistant said they had no record of the flight at that time, and that it had been cancelled for 24hrs(now Sat 10.20pm) even though my daughter had the same rescheduled flight information on the Jetstar site. They assured her it was cancelled, and that it must be a glitch on the site. So understandibly, there was a lot of confusion and frustration because it ment l was going to miss working on the Sunday which is a big part of my income. If l hadn't personally followed through with with everything l would have gone to Phuket airport at 1am for the "non existent" 3.20am fight. All this took place whilst there was NIL communication via email, mssges etc from Jetstar. It wasn't until days later back in Melb that l got an email from Jetsar telling me the flight is cancelled and sorry about the inconvenience and then a day later another email with the new flight details, this NEARLY A WEEK AFTER I GOT HOME. What a insult, joke Jetstar is. Never again.

My checked luggage was 16kg with a 20 kg allowance. My hand luggage was 6kg, and my handbag was 2kg and they charged me $80 at the gate.i already paid for hand luggage but it was 1kg over. Should have thrown things out than pay the extra. But how about using your brain jetstar and judgement. Absolute freaking disgusting dogs Show details

I travelled with Jetstar for the first time today, and unfortunately it will also be my last. At the gate, they used the metal baggage sizer and said that because my carry-on bag was sticking out by about one inch, I wasn’t allowed to take it as it was packed. My total cabin baggage allowance was 14 kg, and even with my small bag and laptop… Read more

included, I was only carrying 11 kg—well under the weight limit. Despite this, I was told to completely repack and rearrange my bag just to make it fit the sizer.

What disappointed me the most was the customer service. The staff showed no willingness to help or even listen. It felt like they simply ignored what I was saying and treated passengers as if their concerns didn’t matter.

In my opinion, this is an unfair way to treat customers and feels more like a revenue-generating exercise than providing good service. Policies should be applied with a bit of common sense, especially when a passenger is well under the weight allowance.

Based on this experience, I won’t be travelling with Jetstar again, whether for family holidays or business purpose

Had my suitcase torn open by Jetstar baggage handling on a return journey from Denpasar to Melbourne. I made a damaged baggage declaration at the airport that was duly witnessed and signed by a Jetstar employee, but since then (and its now been almost two months) instead of settling the matter Jetstar just keeps inventing new documents they need… Read more

to assess my claim. Today they decided they needed a witnessed statutory declaration, not worth continuing #### them. TOTALLY DODGY, STAY AWAY AT ALL COST!!!!

Don't know where to start from, I booked a flight to Sydney from Melbourne, got very sick contacted jetstar immediately and told them. They told me if I could get dr certificate and lodge a refund. I did everything right. Over 20 days later still not received my refund contact multiple times and all what I get your refund on the way. Then contact… Read more

again and one of the jetstar member told me that they can't refund me the money they only can do voucher. Which I don't want it. And I got it in writing that they proceed my refund etc. Anyway Long story short im taking this matter legally and i would never ever fly with jetstar ever again.

On 2 Jul 2026 I travelled on JetStar JQ654 flight from Melbourne to Canberra. While keeping my suitcase on the overhead locker, my left little finger got scratched and blood started coming out. Cabin Crew (Airhostess) was close by and suggested that she get band aid. Very nice of her. However, in spite of repeated reminders, she got it after 10 to… Read more

15 minutes; all this while I was pressing the wound with the thumb of right hand to stop the blood.

Such inefficient and callous attitude specially during medical emergency is not acceptable.

JetStar must review their medical assistance policy. Thanks

My little brother that is on the spectrum called up for the first time and the jetstar lady made fun of him laughing, muting herself and ending up hanging up on him. They sent us this email and that was it. Thanks Jetstar

I have always fly with Jet star all the time, from Perth, Sydney, Brisbane, Adelaide, Melbourne. From Check In to Arrival at the destination with effortless Travel. I even made friends with cabin crews and pilots for that matter of how the flight was superb. However, Today, i had o drop off my sister and brother in Law from Sydney airport … Read more

arrival in to Nadi Int Airport this afternoon.. To be Honest Arrival into Sydney Terminal excited when greeted by the lovely Lady who was at the front of the entrance into the checking In line. And when we reached the counter we were served by a lady and i believed who was a Muslim and her name was Raima or Naima and was a very tentative Listener but not very helpful at all. I had prepared the luggage to suit the 3 suit cases totalling up to 47 kg per passengers. Eventually upon calling on line to ask the previous day, the lady that Served me was Chin ron the call Centre i believed, said that it was okay to combine the weights of both passenger into three luggage as she said it was okay to do so. We arrived at sydney airport this morning with the same arrangement that was approved bu Chin on the phone the previous day which was on Monday the the 25/05/2026. Cut the story short, the lady that served us kept aying that we were over the weight and had to pay or buy two plastic bags and take out 1 kilos and pack it in this two plastic bags... which we did not intend o do. As first we cant buy anything else and secondly, why when they both have a total of 94 kilos in total was what i purchased on their behalf through the phone. They arrives into Nadi only to find out that the three suit cases did not arrive at all his afternoon on their flight... and whats worst was, my brother in law was on a wheel chair with Dialysis, heart problem, asthmatic and stomach cramps when he is stressed out and also missed his medication. One of those suitcases has all his prescriptions and medicine and pills and his sickness depends those suitcases thats did not arrive into Nadi Airport in Fiji this afternoon. I made another call as they called me from fiji stating that none of the suitcases arrived and. He needs his medicine (pill) upon arrival.. which did not happened as expected. So i made calls and only to be told that it will take a whole day for the investigation. I am totalling against this procedure, especially when you fully paid for the services and it was not executed and delivered as expected. My Brother in Law life is in The Jetstar's Jurisdictions as you know that the suitcases was not uploaded into the aircraft and you should be transparent with us and tell us openly rather awe realised it upon arrival nothing was uploaded from sydney. SO I LETTING YOU KNOW THAT BECAUSE OF THIS SERIOUS CASE, I HAD LODGE THIS INCIDENT WITH MY Lawyers and THEY WILL BE Contacting THE JETSTAR LEGAL REPRESENTATIVE...REGARDING This issue.