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Jetstar
1.5 from 3,155 reviews · View Statistics

Reviews

  • Value for Money
    1.5 (731)
  • Transparency
    1.4 (609)
  • Seat Room
    1.6 (511)
  • Food
    1.4 (304)
  • In-Flight Service
    1.7 (467)
  • In-Flight Entertainment
    1.3 (289)
  • Wi-Fi
    1.0 (102)
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Jetstar don't care about customers who have just come out of a surgery

published

Jetstar made last minute changes and blames the customer for missing the flight who has just had a medical surgery. Team leader proceeds to belittle the customer and not attempt to make reparations for their mistakes

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DepartureBrisbane QLD, Australia
DestinationAdelaide SA, Australia
ClassEconomy
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Paul Saville

Paul SavilleGreater Melbourne (Outer), VIC

Just hopeless.

published

I promised myself I would never fly Jetstar (Qantas....) after a little
Incident I had several years back.... few throffies involved and a rude attendant. Now Virgin is gone I had no choice but to travel with these simpletons. My flight is delayed 1.5 hours and the communication is awful. Never have I flown Jetstar and it’s been a good experience. Hopefully Rex can provide a decent level of service. The Australia aviation industry is sub standard at best; should have taken my 1967 Volvo up the Hume, it’s more reliable.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DepartureMelbourne VIC, Australia
DestinationSydney NSW, Australia
ClassEconomy
BookingThrough Airline
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Karm A.

Karm A.Sydney, NSW

Baggage drop rude attendant

published

Was just trying to drop off my bag when this Jetstar "assistant" kept butting into my personal affairs just to insult me. He sarcastically praised me for putting my sticker in the wrong place. When I responded I was just following the instructions on the vender he pointed to a different machine as if I was stupid and said it says it there. It was so unnecessary- just let me fly in peace and if you are not going to help there's no need to be patronizing and sarcastic. It was just aggressive and came out of nowhere. My partner booked Jetstar- otherwise I wouldn't fly them- nor quantas as I know they're the sister company. Just pathetic customer service. This guy had an Canadian accent. 16:30 19/02/21.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
Incentivised ReviewNo
DepartureAdelaide SA, Australia
DestinationSydney NSW, Australia
ClassEconomy
BookingThrough Airline
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Be careful about auto-renew of your membership

published

MY annual membership was renewed without my permission and they don't accept to cancel it and refund. There are little options to fly during this COVID time and I don't know why I should have the membership renewed.
They are just making money from this way.

Value for Money
Transparency
Seat Room
Food
Incentivised ReviewNo
DepartureSydney NSW, Australia
ClassEconomy
BookingThrough Airline
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Patrick M.

Patrick M.South East Queensland, QLD

Unreliable, cannot be trusted, money grabbing and giving you useless voucher...

published

Since early 2020 Jetstar was cancelling our flights and instead of refunding kept us giving useless voucher as everytime we were trying to rebook our flight was either changed or cancelled. To me it seems like a scam!

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DepartureBrisbane QLD, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline
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vin

vin

  • 7 reviews
  • 8 likes

Dodgy

published

Airline is not giving my money back even though they sent an e-mail saying that flight has been cancelled.
They will ignore you, put you on hold & won't let you talk to someone else.

Incentivised ReviewNo
Mandeep Singh

Mandeep SinghSydney, NSW

  • 3 reviews
  • 2 likes

Worst Airline to fly with

published

This airline is cheap, not comfortable & hard seats, rude staff at airport and in flight. No care for Covid as everyone is sitting next to each other in the flight. And they are racist and pick you intentionally at the airport to check weight of your luggage. They charge you $65 flat fee even if your weight is 1 kg above their allotted 7 kg limit. This is ridiculous. I even had club jetstar membership, no regard for the members too.
I won’t fly with them again. There are far better airlines in the market and offer great advantages.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DepartureGold Coast QLD, Australia
DestinationAdelaide SA, Australia
ClassEconomy
BookingThrough Airline
See all answers

I have just been on the phone with your customer service team and they where not helpfull.

published
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DepartureSydney NSW, Australia
DestinationLaunceston Tasmania, Australia
ClassEconomy
BookingThrough Airline
See all answers
LYD

LYDDeloraine

  • 2 reviews
  • 1 like

Unaccommodating

published
Value for Money
Transparency
Incentivised ReviewNo
ClassEconomy
BookingThrough Airline
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Sphincter

Sphincter Alice Springs, NT

Late as usual

published

Late as usual. Rude and unhelpful staff as usual. I hate this airline and do everything I can to avoid flying on it. And the staff are all morbidly obese, which matters when you're packed in like cattle and they're trying to squeeze past.

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Incentivised ReviewNo
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline
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Worst airline in the world

published

Flight Sydney to Mebourne 45 minutes late with no advice. Return flight 65 minutes late - engineering problem but plane sat on tarmac totally unattended for more than an hour and only checked at boarding time. Late every time. NEVER AGAIN.

Value for Money
Transparency
Seat Room
In-Flight Service
Incentivised ReviewNo
ClassEconomy
BookingThrough Airline
See all answers

Worst then tiger airways

published

I can’t believe this (Australian) airlines honestly unbelievable
We booked a flight from Syd to Mel and the flight is delayed 3 hours
Honestly this’s an acceptable every now and then they pop up with different reason
The weather is perfect and I guess the flight is fully booked so many passengers are waiting for the flight
The worst service

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline
See all answers

The worst Company ever!!!

published

I booked a flight the last February from Cairns to Bali. I couldn't fly because of COVID and I received a voucher, at that time I didn't get the options to get a refund, After one year I've just call your customer service number, and one lady told me that there is no way I can get the refund, That's really disappointing because I don't want this voucher anymore, I want my money back.

Value for Money
Transparency
Incentivised ReviewNo
DepartureCairns QLD, Australia
DestinationBali, Indonesia
ClassEconomy
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Rich92

Rich92Greater Melbourne (Outer), VIC

  • 9 reviews
  • 2 likes

Good for the price

published

The only airline I fly with with on domestic flights in the past been 5-6 times each year. Always been pleased with the customer service always Greeted with a friendly smile and highly professional staff. The value is decent for a low cost carrier. The on time rating has been good over the years I’ve been flying with them will definitely keep flying with them as I start flying more.Being 6’2 I’ve found the leg room reasonable for short domestic flights

Value for Money
Transparency
Seat Room
In-Flight Service
Incentivised ReviewNo
DepartureMelbourne VIC, Australia
DestinationLaunceston TAS, Australia
ClassEconomy
BookingThrough Airline
See all answers
kathleen.wesley.7

kathleen.wesley.7Greater Melbourne (Inner), VIC

  • 10 reviews
  • 11 likes

Terrible - staff at Gold Coast and toxic work culture

published
Value for Money
Transparency
Seat Room
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DestinationGold Coast Highway, Palm Beach QLD, Australia
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Craig

CraigSouth East Queensland, QLD

Single return flight from Brisbane to Melbourne. 4 cancellations and website error meaning we missed flight

published

We booked a flight to Melbourne return from Brisbane. We had 4 cancelled flights, I had to call them six times, return flight was cancelled and we were not told they changed the time so we missed the flight and had to pay last minute fare on Virgin. They're are no words to describe how terrible this airline are or how bad the customer service is. We will not use them again full stop. Nightmare.

Value for Money
Transparency
Incentivised ReviewNo
DepartureBrisbane QLD, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
BookingThrough Airline
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Notyourbuisness

NotyourbuisnessGreater Melbourne (Outer), VIC

Greedy capitalistic pigs

published

My flight was canceled and they refused to return me money to my bank account and instead they gave me their useless crap voucher. Everything was made so unclear to keep in term of refund in order to take you money and keep in their system. This company is the best representation of falling selfish capitalistic society where people put money over people. Screw them

Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Incentivised ReviewNo
DepartureMelbourne Виктория, Австралия
DestinationSydney Новый Южный Уэльс, Австралия
ClassEconomy
BookingThrough Airline
See all answers

Stupid people and stupid service.

published

The service is crap and they take ages to reply or pick up the call. Everyone says they processed refund and I never got my money back. Stupid people and stupid service. I paid some much money to these stupids for nothing.

Value for Money
Transparency
Incentivised ReviewNo
ClassEconomy
BookingThird Party
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Wayne

Wayne

  • 3 reviews
  • 1 like

Too many issues. I'm feeling disappointed again

published

I don't know why, but every flight with this airline seems to be late, or some sort of technical difficulty. Sitting in the plane now and yet another technical difficulty. Supposed to be landing in my destination in 5 minutes and we still haven't left the runway. No feedback from the pilot into whats going on or anything. I haven't flown with the airline for a couple years now and thought I would give them another chance and still looks like nothing has changed. I never write reviews but this is just really disappointing. On a positive note the flight attendants are lovely.

JETSTAR I'm sorry to write something negative. But I've just had too many issues. I hope it gets sorted.

Value for Money
Transparency
Seat Room
Incentivised ReviewNo
DepartureMelbourne VIC, Australia
DestinationHobart TAS, Australia
ClassEconomy
BookingThird Party
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Cancelled flight due to covid

published

We received an email stating our flight was cancelled (Perth to Cairns) due to covid with them only offering a refund in the form of a voucher.

Might have accepted this as an excuse if we were in a hotspot but as we are flying from Perth with no covid since April 2020 its not acceptable. And then to see flights that we can book to Cairns that has a stop in Melbourne is ridiculous. Quite clearly the flight wasn’t cancelled due to covid. Jetstar taking advantage of using covid excuses.

Someone should probably start a lawsuit. (If so email: [contact details removed])

Value for Money
Transparency
Incentivised ReviewNo
DeparturePerth WA, Australia
DestinationCairns QLD, Australia
ClassEconomy
BookingThrough Airline
See all answers
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Questions & Answers

Samuel P.

Samuel P.asked

Jetstar

-The name on the voucher is either a passenger or the contact on your new booking
Does anyone know what it means by the contact on your new booking for jetstar credit vouchers?

No answers
Jenn

Jennasked

Jetstar

Booked my husband for a flight from Melbourne to Adelaide because he had to be to early morning meeting. Every time (5+) we have flown this airline they have been delayed so we hoped that would not happen today for his meeting. It did and now he is arrived 2 hours late and late for meeting...this airline is absolutely unreliable and the cost savings (though they nickle and some you for everything and it adds up) is not worth it....proven to us again why we do not fly with Jetstar

No answers
bianca

biancaasked

Jetstar

Why on earth can’t you help your customers and if they’re late for just 1 minute for Check-in why can’t you just help!!!! I had a family emergency and on top of that you charge me MORE money to get on a flight the next day! You hide behind your terms and conditions. That amount of money can make our break a person Jetstar. As a company you have no ethical boundaries. Air NZ NEVER would have done that!!!!!

No answers

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