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Very Poor Airline
Had a trip booked from melbourne to cairn for 4 people had to cancel as covid rules say we must quarantine for 14 days we where only going for 12 days [could not postpone as there was no accommodation available] received full refund from melbourne airport parking, novotel cairn resort via webjet but jetstar NO. would refund cairns to melbourne flight but not melbourne to cairns what a load of crap just money hungry they what people to support australian companies then they treat people like this never again will book with such a poor air line
No compassion or sympathy covid
I had planned a trip a few months ago however due to covid and border strictions closing for QLD I am unable to travel next week. I had advised the agent about this Employee number:908999 Sydney Hywell however she showed no compassion or sympathy and offerred "travel credit" as an option. Due to the extended lockdown I have lost my job and would not be able to travel however she did not care, I am barely making ends meet and am risking going homeless but she just said due to policy reasons they were not be able to change this. I am disgusted b...y Jet Star as a company and sickened by their policies that put people further into finnancial hardship. It just shows that the company is heartless and money hungry as they do not care about the health and wellbeing of their customer. I will never be travelling with them again.
Horrible Ground staff
Used a Jetstar flight to fly to Sydney from Brisbane on 10/06/21.
Ground staff was rude, unprofessional and behaved like I was there to fly at their expense.
The dark middle aged lady ( unfortunately I can not remember her name that is the only way I can describe her ) kept me waiting at her even without looking at me and finally said I am busy still looking at another direction. Then she said something which I couldn’t here properly and went to another counter.I followed her thinking that finally she is going to help me and followed her to tha...
Do not expect a FULL refund.
If you cancel a flight for a valid reason (COVID) and get a credit voucher as a refund,(eg $260.66) and later on you then use that voucher for a new flight at a cheaper rate (eg $198) for the same flight route, you do not get a credit voucher for the remaining $62. So if you have to cancel the rebooked flight for a different valid reason (compassionate grounds - death of a family member), you end up with a $198 voucher instead of your original $260.66 and you haven’t even travelled.
Treated like cattle!.
Ground staff need customer service training. Rude, disrespectful, unprofessional and treat people paying their wages as cattle. Please go elsewhere for better customer service, save the time, money and trouble dealing with these incompetent fools. Qantas is much much better.
Covid - Crap setvice
We booked honeymoon due to Covid had to change from port Douglas to Airlie beach
Jetstar charged an additional $800 due to “upgrade” so we had to pay. Still saying non refundable but if I book online it’s $600 cheaper. The first person didn’t say exchange was more expensive, second person said refund is best option, rang back to get refund and she says no it’s not refundable!! So they make extra $800 at our expense due to COVID. It’s our honeymoon our wedding already postponed. This is utter rubbish
Canceled my flight three times Gold Coast to Avalon. Cost me an absolute fortune in accommodation, refused to help in any way. Impossible to speak to anyone.
I’m furious . Never again
Booking process was thru Qantas but to finalise referred to the Jetstar site. Payment made to Jetstar as asked but should not have been. Jetstar wont refund.Qantas wont talk with me.
worst customer service
Jet star was meant to send me a refund but they sent the money to someone else.
and they say they can't do anything about it. how can this even happen? this is unreal.
Useless customer service.
Price are not as cheap as expected. Service is poor. One thing ridiculous is that the staff at the gate was so greedy. She pushed a mobile weigher scale around and had been successful in charging customers excess kg for the carry-on luggage. She saw we had two with quite good size then requested with confidence we put them on the scale. Probably it showed not over 14kg, then she request my mum put her little purse on the scale. It still didn't go over limit. She watched on us and spot a 350ml bottle water in my mum's hand and request we include...the bottle go on to the scale as well. I came up with a bit anger: “Do you need us to take off all our clothing and put them on the scale?'' Then she put the sticks on the luggage with unwillingness. I believe they can get the commission for this.
The reviewer stated that an incentive was offered for this review
Not cheap at all after paying for all "extras". $65 for a couple of KGs over the hand luggage limit. Way to ruin the start of your holiday! Waste of money.
Money grabbers , unfriendly
Had to pay extra $45 for an average of just 1.25kg over for 4 people, nasty nasty , woman at checkin was cold and sour .
Second time this has happened, such cheap skates , I spent over $1000 on airfares...avoid them if you can
After being caught in the latest Melbourne pandemic
I’d booked a flight to Melbourne with free return (overinflated one way though
Yes $440 one way basically double
Tried to refund before the trip due to them changing then during the border closures I should have been able to change foc but they hung up on me several x due to too many calls so we had to book online
Then go online to try to sort it no refund as tickets were free (actually weren’t scammed)
Will never fly with them again
This is how companies die a fast death
Unhelpful, heartless, ripping people off at difficult covid time
Flight from Melbourne cancelled due to covid. Domestic flight with Jetstar on 3rd June will be affected. All I am asking is for credit neither Jetstar or flight centre wants to help. We even paid for 2 checked in bags. So stressed out. Other airline credited without question.not using Jetstar or flight centre again.
They rip off customers and poor service
Tried changing flight after gov imposed restricciones due to covid. Jet star sevice was shocking couldn't care less that gov had recomended we dont fly to melb. I had to change flight by paying extra $230 on a $300 return ticket Brisbane to Melbourne. Never buy again from them. No wonder they have 1.5 review
Questions & Answers
I recently went to your website to book a flighht from Sydney Kingsford Smith to Tullamarine. I was given several flight options to choose from in the evening, so I selected a flight.
When the booking was finalised I ended up with a booking to Avalon, landing at a time I can get the only connecting bus to Southern cross station. There is no other bus until 11 pm. my other solutuions are more than 2 hours travel in a taxi. I am a senior and am too old to be waiting in the freezing cold for a bus at 11pm at night. Is there another solution? Booking ref 131538.
Why isn’t your team trained on what are weighed?
My laptop bag was weighed and end up paying $65 when returning to Sydney. I later found on Jetstar website that laptop is not weighed. The attendant keeps arguing rudely that everything is weighed. Absolutely poor customer service.
-The name on the voucher is either a passenger or the contact on your new booking
Does anyone know what it means by the contact on your new booking for jetstar credit vouchers?
Get an answer from our members
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