DO NOT FLY JETSTAR EVER. ALWAYS LATE ALWAYS WANT TO CHARGE EXCESSPaid upfront online as part of ticket booking for 20kg check in and 7kg carry on. At arrival small bag was exactly 7kg so decided not to check it in. Prior to boarding staff weigh all customer bag and asked to weight the laptop bag also - was 2kg. So was advised had 9kg total. Offered to check in 7kg bag was advised check in closed have to leave 2kg behind at airport or pay minimum fee of $75AUD for 14kg excess baggage (despite only having 2kg excess). All this for a 50min flight Hobart to Melbourne that left late, had a aborted landing at ... Read moreMelbourne, and arrived very very late. will never fly Jetstar again. PAID for 41kg in all and used 9kg - how is that reasonable?? Tried to make complaint but forced to live chat that of course closed and cancelled and did not record the details so tried again and had to stater it all again.....at the end advised charged for 14kg excess was in line with policy! seriously? paid 41kg for 9kg usage including a laptop bag. WILL NEVER FLY JETSTAR AGAIN.
Jetstar bad experienceMy recent experience with Jetstar left me extremely disappointed and saddened. I was traveling with a sick child and feeling stressed and tired. In my moment of need, I approached one of the crew members for assistance with a baby seat belt, as I had never used one before and was unsure how to fasten it. However, instead of offering help and understanding, the crew member was incredibly rude and impatient. She snatched the seat belt from my hand and fastened it herself in a manner that was very unpleasant and disrespectful. This encounter left ... Read morea lasting negative impression on me, and I expected better treatment from Jetstar. Customer service is paramount, especially in situations where passengers may require extra assistance or understanding. I hope Jetstar takes steps to address such behavior among its staff to ensure a more pleasant experience for all passengers in the future.
Jetstar's Deceptive Practices: Left Stranded and Empty PromisesMy recent experience with Jetstar Airlines was nothing short of a nightmare from the very beginning. Not only did they change my flight timing without bothering to inform me, causing me to miss my connecting flight, but their subsequent handling of the situation has been nothing short of a disaster.
Upon realizing that my flight had been rescheduled without any notification, I was left scrambling to figure out how to salvage my travel plans. I called Jetstar representatives a total of six times on the same day, each time being assured that the... Read morey would book me on the next day's flight and that I would receive a full refund for the inconvenience caused. However, these assurances turned out to be nothing more than empty promises. When I arrived at the airport the next day, I found out that not only had Jetstar failed to book me on the promised flight, but they were now refusing to refund my money as initially promised. The sheer incompetence and lack of accountability displayed by Jetstar throughout this ordeal is nothing short of appalling. Not only did they cause me to miss my connecting flight through their own negligence, but they also failed to uphold their own promises to rectify the situation. As a result, I was left stranded at the airport, out of pocket and out of options. It's clear that Jetstar has little regard for the well-being or satisfaction of their customers, and I would strongly advise anyone considering flying with them to think twice. Save yourself the stress and frustration and book with an airline that actually values its customers. Jetstar has lost my trust and my business for good.
TrashI would give it a negative 10 if possible. This is by a mile the worst company in the whole transport industry.
Fact 1: Your flight will never leave on time
Fact 2: On a good day, they will give you at least 5 [Content Removed] reasons why your flight went from 10 minutes delay to 30 then an hour, and finally 2 hours if the gods are merciful.
Book with them. At least now you know what to expect. As a matter of fact, expect worse than what I listed, if you want to screw up your mental health of course. Show details
Don't take no for an answerreference my review of Jetstar 24/2/24.
I went back into the website for flight schedules and pricing for the 16/07/24 and there was the same fare of $109 I again selected that fare and it did not change to $243 as it did previously so my chat with [Name Removed] proved successful and was able to book that fare at $109.
anthony Show details
Excessive chargeTried booking for 2 people online. Was part way through booking when the concern of making a mistake arose. I called to ask for help and a customer service helped to make the booking. Following payment I tried to see if it were actually possible to book for 2. I made it to the check out with flights costing $177 less than what was charged. I called to ask how and was told that $177 was the charge for the booking over the phone which took a total of 5 minutes. I was not informed of the cost prior to booking over the phone. I feel ripped off. Show details
Amazing service nI had a funeral in Melbourne and missed my flight back to QLD due to traffic. By time I got to airport the last flight had closed but I approached desk at gate and gentleman there was amazing. Re opened the flight and secured me a seat. Couldn’t have been more helpful along with ladies at gate. Staff on flight were lovely.
The flght was last out of Melbourne to Gold Coast on 23/2
Thank you so much. Show details
Very badTerribleOut ..the flight cancelled and they gave us flight aftee 24hrs...and gave only 10$ cuppon dor food...which food counter provide food in 10$ cost, ..this is my last time booking woth Jetstar... I don't recommend, especially if you need to be somewhere on time. Won't be using jetstar in the future. Show details
Stay away from Jetstar, they are horrificHorrific experience with Jetstar. Avoid this airline if you can at all. We were supposed to be flying at 9.45pm on the Friday, then after arriving at the airport and not even receiving an email to inform us of this, we were told the flight was cancelled. We re booked a new flight for 6am the following morning- only to see online (again no email from Jetstar themselves to notify), that this flight was also cancelled. The lady at the desk who I was speaking to was extremely rude and started shouting at me when I was asking for her help- and made ... Read moreme so uncomfortable. We had to go back to Sydney, find accommodation, cancel our Melbourne accommodation (losing lots of money, and no compensation from Jetstar), to then find a new flight for 12pm. After this, we saw this flight was delayed by 2 more hours!! We missed out on plans and caused so much hassle. The customer service lady on the phone at one stage also offered to send us to Brisbane, instead of Melbourne, which made no sense whatsoever. I was also on the phone for 1.5 hours trying to get answers for how to get a new fight. Overall, I couldn’t speak worse of Jetstar, and I certainly will be turning all of my friends away from them going forward.
ShitstarEvery flight this year and last year delayed I'm done.rename shitstar Show details
Disappointing Jetstar experienceJetstar sent email week before flight changing time from 6.25am to 8.50am Brisbane to Cairns. This caused grief regarding my other bookings. Upon ringing Jetstar and talking to their assistant ,who I could barely understand ,my flight had been cancelled before Xmas but they left it to a week before to let me know. I should have just booked with Virgin as have had no trouble with early morning bookings. I am a Qantas frequent flyer but looking more to Virgin now Show details
NEVER booking with Jetstar againTERRIBLE experience every single time. Their customer service line is no help either, same [Content Removed] as what we can do online (the website crashed 2x and took the money out of my bank acc ut didn't send a ticket and on their side, it said I didn't pay), and online ins unreliable. After 1.5 ours of being left on hold every now and then they couldn't and didn't do [Content Removed]
“How to get treated by check- in staff”So my transfer company came and collected me from the hotel and took me to the airport for my flight JQ959 from Cairns to Sydney on Monday 19th February 2024. I arrived at approximately 4:10pm at the counter for my flight at 6:20pm which eventually was delayed to 7:25pm. I already had my boarding pass on my phone so I went straight to baggage drop old lady at the desk told me to put my checked baggage on the conveyer to be weighed so I did… before anything she was very rude and cold. She was disinterested in serving me and I felt like an inconv... Read moreenience to her. Anyway she said your zipper is broken… I said oh where? it was facing her side so she told me to take the bag off and try to fix it.. you know how the zipper doesn’t break but it separates when something heavy is put on top of the bag or something sticks out and gets caught within the zip that is what happened.. anyway.. So I had to find my padlock key from my bag which took almost 15 mins to find to open it up and try to fix it. Eventually I found the key and tried to unzip the zipper but the transfer guy stacked everyone’s bag on mine and busted it somehow and it wasn’t opening at all I tried for almost 20 minutes. She (check in staff named [Name Removed]) was just sitting back on the chair, telling me to lay the bag down and do this… no don’t do it like that do it like this do this instead blah blah blah just watching me struggle basically with no urgency to assist or offer assistance. Then after 20 mins I said look I’m not having any luck to unzip it what do I do now? It is separated at the zipper in parts around the bag and I cannot unzip it. I felt pressured, stressed and overwhelmed at this point. [Name Removed] said don’t fidget with it anymore .. indirectly letting me know I was very incompetent in fixing my own bag. She was adamant that my luggage bag has the potential to burst open mid flight, so she gives me this 18mm poor quality Jetstar tape to Tape this big hard case bag… which did the bare minimum in tapping the bag together mind you. While she just sits back and watches me struggle.. no attempt to even get up and look over the counter or offer assistance Or just to hold the handle while I spin this flimsy tape around and around the bag that didn’t have much stickiness. Instead smirking and rolling her eyes. I spent another ten minutes taping it while she said “do it like this do it like that”. Ok it’s now over half an hour dealing with this and she tells me to put it back on to weigh it. Now happily informs me the bag I tapped is overweight by 6kg. I said to [Name Removed] why didn’t you tell me my bag is over when I first put it on the conveyer BEFORE I tapped it so I can take some stuff out and put it on my carry on? I was extremely angry and annoyed. Well it is $27 extra fee and you have 4 minutes to pay it otherwise it comes $30 a kilo. It’s not for the $27 but the way she went about it just really annoyed me and her attitude. She said I thought you already weighed it at the self weighing scale near the check in booth. I said you can’t just presume I checked in on my phone and no I didn’t weigh it why didn’t you tell me at the first instance ? She was just smirking and giggling looking at her watch saying you now have two minutes. I asked to speak to her manager ([Name Removed]) comes over and I explain to her what is happening and the situation. She basically couldn’t care less and brushed me off.. taking the side of her colleague rather than the customer. What happens now…. I only brought a prepaid mastercard from Australia post and loaded money when I needed it from my savings account so I didn’t have to carry my main card in another state. Phone was on 1% … My power banks were in the checked bag because you can’t take them on your carry on and I couldn’t unzip it.. Then my phone dies… I said what do I do now can I pay it when I get to Sydney. We accept credit cards only and no it needs to be paid now [Name Removed] shouted. No one to call no one to text nothing. So I asked them what do I do now I have to ask a stranger to pay for my excess weight in my checked bag. Well that is the only choice you have the supervisor said. Before that I took my phone out and took a picture of the two of them so I can write a letter of complaint before my phone died. And the team leader ([Name Removed]) goes did you just take a photo of us? I said yes I did. She goes right I’m calling the AFP give me your phone give me your phone I am calling the federal police in the loudest voice!!!! Your not allowed to do that blah blah blah I said yes I am I’m standing my ground because you two are being very uncooperative and rude. She walks off to the next desk and goes on the Walky talky and pages the afp to come. [Name Removed] comes back two minutes later and says to her colleague they are unable to come they are caught up somewhere I just laughed and said they have better things to do like catching real criminals are you trying to intimidate me? Anyway this man stops and asks me if he could pay for the $27 I said look it’s ok don’t worry I should be able to work something out. As time passed they weren’t budging so I had to then ask random people in the que if they could pay for my bag and I will fix them up once we get through security. Most of them couldn’t speak English… Asians didn’t understand then one said no probably thought I wasn’t going to repay and then finally this Indian lady said yes. That relief that a stranger is helping another stranger was the most gut wrenching feeling I’ve ever experienced. While I was talking with the lady and she took her card out to pay the manager ([Name Removed]) had her phone out taking photos of me!!!!!! I said your taking photographs of me but you told me to delete the one of you and threatened to call the afp. Definitely sense racist vibes seeing an ethnic probably thought my English was limited till I opened my mouth. Not to mention, there was 5 other check in staff just gazing into space or trying to look busy on their computer and none took initiative to come around and offer assistance. No other passengers were around during the initial commotion. I urge you to launch a fully comprehensive review of the quality of services offered not only at the check in counter, but also in your flights, taking into considerations the points mentioned above. I am confident that you are not thrilled with receiving complaint letters from your passengers so do something about it. Until then, I regret to inform that I will look for other airline carrier for my next flight when available. Your team leader [Name Removed] and check in staff [Name Removed] both need to be reprimanded as their I’ll treatment has left me no option but to take my case to the media to expose them and take legal action for the harassment, intimidation and threats I encountered by the pair. Furthermore to my degrading treatment, once the boarding gate opened, [Name Removed] has made her way from the check in 3 hours later and is standing by the gate with two fellow AFP officers to add to her threatening behaviour. However, nothing was said from the officers. As you can imagine, I am extremely upset and I am entitled to receive a written apology from your company. Furthermore, I would like to request a full refund of my flight. I expect to hear from you as soon as possible and looking forward to your reply and course of actions from the two individuals. Jetstar case number has been given. Awaiting review.
Avoid flying Jetstar in Australia if possibleAvoid at all cost - I don't often write bad reviews - however need to do this one. We are traveling for 45 days in Australia and booked our flights way in advance which came with 1 bag each thinking would be enough. During our travels, our luggage grew. We tried to purchased another bag on-line and we are not able to do so in advance as we did with other airlines in the past. Surprise at the gate we were charged $380 for a bag less then 50 lbs. One would expect a reasonable fee but not Jetstar
I guess it is a low cost airline where you ge... Read moret charged for everything that includes bad customer service on the plane. Thankfully we purchased extra leg room seats, while looking at the rest of the plane is probably on of the smallest sitting spaces I have seen. The one good thing to say, is that the personnel at the Uluru airport were extremely nice. So, if you come to the option to fly Qantas or Jetstar - spend the few extra dollars if you have that option - you will have a much better experience all around! In our case unfortunately Jetstar was the only option.
Worst service please don’t book with them… baddd badddJetstar is bad don’t book with them, they always cancel our flight Show details
Questions & Answers
Anyone able to claim compensation for accomodations due to cancelled. Flight? Because they said we might be able to claim it's only after we board another flight. So we need to know if anyone been able to claim the compensation for the extra night stay ...
You should be, if you have travel insurance BUT it's always so hard with jetstar.
Does anyone else have a problem with Jetstar flight/accommodation booking on their website? I can't believe how bad it is. Even the app. Maybe it's me. Wondering if we have the same issues.
How many flights do they cancel on the day of the flight?
|Domestic Airlines and International Airlines
|Domestic Airlines and International Airlines
|Domestic and International
|Domestic and International
|Economy Included Carry On Luggage Limit
|Economy Included Checked In Luggage Limit
|Economy Included Carry On Luggage Limit
|Economy Included Checked In Luggage Limit
Contact info for Jetstar
- ABN: 33069720243
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