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Jetstar
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Jetstar don't care about customers who have just come out of a surgery
Jetstar made last minute changes and blames the customer for missing the flight who has just had a medical surgery. Team leader proceeds to belittle the customer and not attempt to make reparations for their mistakes
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Paul SavilleGreater Melbourne (Outer), VIC
Just hopeless.
I promised myself I would never fly Jetstar (Qantas....) after a little
Incident I had several years back.... few throffies involved and a rude attendant. Now Virgin is gone I had no choice but to travel with these simpletons. My flight is delayed 1.5 hours and the communication is awful. Never have I flown Jetstar and it’s been a good experience. Hopefully Rex can provide a decent level of service. The Australia aviation industry is sub standard at best; should have taken my 1967 Volvo up the Hume, it’s more reliable.
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Karm A.Sydney, NSW
Baggage drop rude attendant
Was just trying to drop off my bag when this Jetstar "assistant" kept butting into my personal affairs just to insult me. He sarcastically praised me for putting my sticker in the wrong place. When I responded I was just following the instructions on the vender he pointed to a different machine as if I was stupid and said it says it there. It was so unnecessary- just let me fly in peace and if you are not going to help there's no need to be patronizing and sarcastic. It was just aggressive and came out of nowhere. My partner booked Jetstar- otherwise I wouldn't fly them- nor quantas as I know they're the sister company. Just pathetic customer service. This guy had an Canadian accent. 16:30 19/02/21.
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Be careful about auto-renew of your membership
MY annual membership was renewed without my permission and they don't accept to cancel it and refund. There are little options to fly during this COVID time and I don't know why I should have the membership renewed.
They are just making money from this way.
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Patrick M.South East Queensland, QLD
Unreliable, cannot be trusted, money grabbing and giving you useless voucher...
Since early 2020 Jetstar was cancelling our flights and instead of refunding kept us giving useless voucher as everytime we were trying to rebook our flight was either changed or cancelled. To me it seems like a scam!
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vin
- 7 reviews
- 8 likes
Dodgy
Airline is not giving my money back even though they sent an e-mail saying that flight has been cancelled.
They will ignore you, put you on hold & won't let you talk to someone else.
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Mandeep SinghSydney, NSW
- 3 reviews
- 2 likes
Worst Airline to fly with
This airline is cheap, not comfortable & hard seats, rude staff at airport and in flight. No care for Covid as everyone is sitting next to each other in the flight. And they are racist and pick you intentionally at the airport to check weight of your luggage. They charge you $65 flat fee even if your weight is 1 kg above their allotted 7 kg limit. This is ridiculous. I even had club jetstar membership, no regard for the members too.
I won’t fly with them again. There are far better airlines in the market and offer great advantages.
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I have just been on the phone with your customer service team and they where not helpfull.
Trying to get refund.
I have just been on the phone with your customer service twice, both calls where ended by your customer care team with sorry can not hear you will be hanging up know, I suggest you review these call to 0498 171 728 first one ended at 1818 the 12/02/2021, second call ended at 1918.
As stated on your website I am intitaled to a refund on my flight ZEEMKL, please see below from your website.
Consumer guarantees and your right to a remedy under the ACL
The ACL contains guarantees which provide consumers with a basic, guaranteed level of protection for services that they acquire, including:
guarantee as to due care and skill;
guarantee as to fitness for a particular purpose; and
guarantee as to reasonable time for supply....Read more
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LYDDeloraine
- 2 reviews
- 1 like
Unaccommodating
Our family had a trip booked to travel to Darwin in May 2020. Our trip was cancelled due to covid restrictions. We were told we were not entitled to a refund but only a credit voucher with an extended expiry date, even though there were no future travel predictions.
Fast forward 3 months and my sister was also travelling Jetstar but she was unable to fly due to covid. Jetstar offered her the option of a refund or travel voucher.
We enquired as to why we were not offered a refund and the response was "different circumstances". Im unsure how Co...Read more
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Sphincter Alice Springs, NT
Late as usual
Late as usual. Rude and unhelpful staff as usual. I hate this airline and do everything I can to avoid flying on it. And the staff are all morbidly obese, which matters when you're packed in like cattle and they're trying to squeeze past.
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Worst airline in the world
Flight Sydney to Mebourne 45 minutes late with no advice. Return flight 65 minutes late - engineering problem but plane sat on tarmac totally unattended for more than an hour and only checked at boarding time. Late every time. NEVER AGAIN.
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Worst then tiger airways
I can’t believe this (Australian) airlines honestly unbelievable
We booked a flight from Syd to Mel and the flight is delayed 3 hours
Honestly this’s an acceptable every now and then they pop up with different reason
The weather is perfect and I guess the flight is fully booked so many passengers are waiting for the flight
The worst service
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The worst Company ever!!!
I booked a flight the last February from Cairns to Bali. I couldn't fly because of COVID and I received a voucher, at that time I didn't get the options to get a refund, After one year I've just call your customer service number, and one lady told me that there is no way I can get the refund, That's really disappointing because I don't want this voucher anymore, I want my money back.
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Rich92Greater Melbourne (Outer), VIC
- 9 reviews
- 2 likes
Good for the price
The only airline I fly with with on domestic flights in the past been 5-6 times each year. Always been pleased with the customer service always Greeted with a friendly smile and highly professional staff. The value is decent for a low cost carrier. The on time rating has been good over the years I’ve been flying with them will definitely keep flying with them as I start flying more.Being 6’2 I’ve found the leg room reasonable for short domestic flights
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kathleen.wesley.7Greater Melbourne (Inner), VIC
- 10 reviews
- 11 likes
Terrible - staff at Gold Coast and toxic work culture
I would like to take the time today to share my recent terrible experience with jetstar.
I was totally disappointed and disgusted with the customer service at Gold Coast on the evening of the 2nd of Feb.
Particularly with managers "Jamie" who was rude to myself and her staff and clerk Deb who was so equally rude to us!
Myself and my partner were returning from our honeymoon. We stupidly made a big mistake on our tickets and went to the wrong airport in the Gold Coast. We arrived at Gold Coast airport and naively assumed we would fly out from there. It was our mistake and we tried to fix it.
We braught refundable tickets and we tried to cancel our flight and then book a new one and were happy to pay the difference.
...Read more
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CraigSouth East Queensland, QLD
Single return flight from Brisbane to Melbourne. 4 cancellations and website error meaning we missed flight
We booked a flight to Melbourne return from Brisbane. We had 4 cancelled flights, I had to call them six times, return flight was cancelled and we were not told they changed the time so we missed the flight and had to pay last minute fare on Virgin. They're are no words to describe how terrible this airline are or how bad the customer service is. We will not use them again full stop. Nightmare.
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NotyourbuisnessGreater Melbourne (Outer), VIC
Greedy capitalistic pigs
My flight was canceled and they refused to return me money to my bank account and instead they gave me their useless crap voucher. Everything was made so unclear to keep in term of refund in order to take you money and keep in their system. This company is the best representation of falling selfish capitalistic society where people put money over people. Screw them
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Stupid people and stupid service.
The service is crap and they take ages to reply or pick up the call. Everyone says they processed refund and I never got my money back. Stupid people and stupid service. I paid some much money to these stupids for nothing.
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Wayne
- 3 reviews
- 1 like
Too many issues. I'm feeling disappointed again
I don't know why, but every flight with this airline seems to be late, or some sort of technical difficulty. Sitting in the plane now and yet another technical difficulty. Supposed to be landing in my destination in 5 minutes and we still haven't left the runway. No feedback from the pilot into whats going on or anything. I haven't flown with the airline for a couple years now and thought I would give them another chance and still looks like nothing has changed. I never write reviews but this is just really disappointing. On a positive note the flight attendants are lovely.
JETSTAR I'm sorry to write something negative. But I've just had too many issues. I hope it gets sorted.
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Cancelled flight due to covid
We received an email stating our flight was cancelled (Perth to Cairns) due to covid with them only offering a refund in the form of a voucher.
Might have accepted this as an excuse if we were in a hotspot but as we are flying from Perth with no covid since April 2020 its not acceptable. And then to see flights that we can book to Cairns that has a stop in Melbourne is ridiculous. Quite clearly the flight wasn’t cancelled due to covid. Jetstar taking advantage of using covid excuses.
Someone should probably start a lawsuit. (If so email: [contact details removed])
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Questions & Answers
Samuel P.asked
-The name on the voucher is either a passenger or the contact on your new booking
Does anyone know what it means by the contact on your new booking for jetstar credit vouchers?
No answers
Jennasked
Booked my husband for a flight from Melbourne to Adelaide because he had to be to early morning meeting. Every time (5+) we have flown this airline they have been delayed so we hoped that would not happen today for his meeting. It did and now he is arrived 2 hours late and late for meeting...this airline is absolutely unreliable and the cost savings (though they nickle and some you for everything and it adds up) is not worth it....proven to us again why we do not fly with Jetstar
No answers
biancaasked
Why on earth can’t you help your customers and if they’re late for just 1 minute for Check-in why can’t you just help!!!! I had a family emergency and on top of that you charge me MORE money to get on a flight the next day! You hide behind your terms and conditions. That amount of money can make our break a person Jetstar. As a company you have no ethical boundaries. Air NZ NEVER would have done that!!!!!
No answers
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