Jetstar

Jetstar

Jetstar
1.4

6,942 reviews

PositivevsNegative
7% · 4976,312 · 91%
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Value for Money
1.4
Transparency
1.3
Seat Room
1.7
Food
1.4
In-Flight Service
1.8
In-Flight Entertainment
1.2
Wi-Fi
1.1
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Reviews

6,942 reviews
MANISHA
MANISHA3 posts
  Domestic

horrible experience with Jetstar

delayed flight , still haven't got my luggage

they forgot to put luggage on flight , no communication with ground staff
Passenger were not told about that there Luggage is not on flight , until we disembark

totally horrible flight , worthlessness Show details

Trex K.
Trex K.3 posts
  International

Not issuing refund!

Booked my flight through booking.com from Phnom Penh to Singapore (Jetstar) and Singapore to Sydney (Qantas) however Jetstar cancelled my flight from Phnom Penh to Singapore and put me on a later flight which means I will miss my connection flight. So I requested booking.com to cancel the whole reservation and have been chasing for my refund since May. Show details
Very Disappointed
Very Disappointed
  International

What a joke

Horrible. Rip off. Paid for extra carry on allowance, 14kgs. They said bag measurement was too big, even though i have never had an issue with it Domestically and Internationally, then charged double the price to check the bag in. Then on the flight i saw many bags the same size as the one i had. Customer service currently making us jump through hoops to try get a refund for the extra carry on allowance. Joke of an airline and staff. Show details
Alex G.
Alex G.
  Domestic

Never again

Flight was cancelled 3 hours before telling us there are no flights being not a problem of them , actually we took a last minute flight with in other company because all the other companies were flying , they are rude liars , not to mention the manager Steven Leneved something like that ,... first he told us he would refund us then he said they can only make a voucher ,... in the end after a week of struggle I managed to get my money back ,... I recommend to spend $100 more but go with another company , avoid JETSAR Show details
Fred
FredGreater Melbourne (Outer), VIC4 posts
  Domestic

Sixth world company

Lost flight, lost luggages, biblical refunds. Even 1 star out of 5 is way way too much, should be a negative
Bru
BruDarwin, NT3 posts
  Domestic

Worst Airline JET STAR

Had a return flight from Darwin delayed both times over an hour both flights together worst thing was returning to Darwin plane arrived 10 minutes after we were supposed to board it took 20 minutes to disembark the people then I over heard on the radio that they were doing Training and would be another 15 min what a joke doing Training on paying customers time how pathetic Jet Star How pathetic Show details
Taylor Williamson
Taylor WilliamsonAlbury/Wodonga2 posts
  Domestic

Horrible experienced from start to finish, money hungry airline

Terrible terrible airline with consistent delayed flights with no acknowledge or apologies, rude staff both in the terminal and on board. This company is a money hungry airline that scams their customers. Claims to be “cheapest flight” that rips you off from start to finish. Would rather pay extra for an airline than ever fly with Jetstar again. -5 stars. Show details
Seat Room
Food
Tina K.
Tina K.
  Domestic

Worst

Flight got cancelled due to weather lady at counter said refund within 10-15 days. Emailed said a voucher … customer service online chat was rude and sent me the fine print ….. due to events out of our control blah blah …. I said imagine if an accident happened on my way to air port out of my control you would charge me to catch another flight so called person respond with nothing ….. hope the ceo can sleep at night worst air line….
If I could give minus I would
Need to retrain dinosaurs and let them know the difference between refund and credit maybe give them a dictionary…. Show details
Abi W.
Abi W.
  Domestic

Awful, awful service

If I would give 0 stars I would. This is the worst service I’ve ever gotten in my life. Truly an awful experience. Plenty hidden costs and no empathy. I WISH I chose a different airline. Show details
Gale O.
Gale O.
  Domestic

Shame on Jetstar

Its one of the most unorganised airline operating Australia wide…My 4 yr old son and wife had to wait for approx. 3 hrs at Canberra airport hoping to depart for Melbourne.
This stupid airline at least should organise lunch/food etc for passengers and especially for kids in case the flight is delayed for so long.
I can feel for the families with kids travelling.
Jetstar , shame on you for being so ruthless and unorganised. Show details
Disgruntled
Disgruntled
  Domestic
Ari S.
Ari S.
  Domestic

jetstar travel exsperience sydney airport

afther cancelation on 2.10 pm i was booked to another fligth at 6.45 pm JQ611 it was canceld due to weather and visibility in melbourne no gligth on the day only the next day jetstar is not airline with proper services that you can rely on cost of taxis and uber and aroogant discusthing staff behavior i am not sure i get all my travel coast to airport exspences back , i have put complainet not sure i will get the rigth and helpfull responce but one the most discusting exsperience i went trouph today Show details
Arie S.
Arie S.
  Domestic
CJ S.
CJ S.
  International

Failure once again

First our luggage never came to our destination and while going back there was 8-9 hour delay with no hotel provided to stay or a lounge to sleep. Came back home super sick cos of the tiredness .. not the first time either never again.
Luana L.
Luana L.Far North Queensland, QLD
  International

Questions & Answers

Nadege F.
Nadege F. · Jetstar

Anyone able to claim compensation for accomodations due to cancelled. Flight? Because they said we might be able to claim it's only after we board another flight. So we need to know if anyone been able to claim the compensation for the extra night stay ...

Kyle
Kyle  

You should be, if you have travel insurance BUT it's always so hard with jetstar.

eamon w.
eamon w. · Jetstar

Does anyone else have a problem with Jetstar flight/accommodation booking on their website? I can't believe how bad it is. Even the app. Maybe it's me. Wondering if we have the same issues.

Timford
Timford · Jetstar

How many flights do they cancel on the day of the flight?

See all Jetstar questions

Details

Compare all Jetstar listings
CategoryDomestic Airlines and International AirlinesDomestic Airlines and International Airlines
Home CountryAustraliaAustralia
RouteDomestic and InternationalDomestic and International
Airline Type BudgetBudget
Domestic
Economy Included Carry On Luggage Limit 7 kg7 kg
Economy Included Checked In Luggage Limit 40 kg40 kg
International
Economy Included Carry On Luggage Limit 7kg7kg
Economy Included Checked In Luggage Limit 40kg40kg
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Contact info for Jetstar

  • ABN: 33069720243

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