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Jetstar
1.5 from 2,991 reviews

Reviews

(164)
(124)
(104)
(247)
(2,352)
  • Value for Money
    1.5 (589)
  • Transparency
    1.4 (465)
  • Seat Room
    1.6 (441)
  • Food
    1.4 (259)
  • In-Flight Service
    1.7 (399)
  • In-Flight Entertainment
    1.3 (245)
  • Wi-Fi
    1.1 (66)

Reviewer Photos & Videos

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Mick H.

Mick H.South East Queensland, QLD

Refund offer removed

published
Transparency
Value for Money
Kesten C.

Kesten C.

  • 2 reviews

Greed, lie and cheat

published
Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationQueensland, Australia
ClassEconomy
Booking Through Airline
See all answers

Thieves

published

Flights are cheap because they’ll always find another way of taking money from you. Total rip off. Hand bag slightly above weight and they force you to pay 65$ to have it checked in. If you want to keep laptop out of it and carry it you can’t do it. Why? Because if it’s in the bag it is above the weight and then they can charge you. Thieves, you should feel ashamed to work for such a company.

Transparency
Value for Money
Seat Room
DepartureSydney NSW, Australia
DestinationMelbourne VIC, Australia
ClassEconomy
Booking Third Party
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Philippa

Philippa

  • 4 reviews

They Cancelled my flight and will only give credit note

published

If Jetstar has just given you a credit note and not a refund, please join our Facebook page “Jetstar Class Action” - together we can try and get our money back

Have flown Jetstar numerous times and never had a problem!
Now they have cancelled my flights and can’t tell me when they can fly me to Good Coast will only give me a credit note.
I’ve been on Jetstar messenger for 4 hours and no response.
Then I wrote to Jetstar CEO who just told me that I can have a credit note-I paid cash why can’t I have cash back?
They have issued me a credit note only.
Avoid them as they take your money then don’t supply what you paid for and will only give you a credit note $822 loss plus accommodation- very unhappy Jetstar!

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureSydney NSW, Australia
DestinationGold Coast QLD, Australia
ClassEconomy
Booking Through Airline
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Keith

KeithGreater Melbourne (Inner), VIC

  • 3 reviews

AVOID. A "credit voucher" is NOT reimbursement

published
Transparency
Value for Money
ClassEconomy

Avoid at all costs

published

I have been struggling to get my flights to home for many weeks due to COVID-19 situation. They cancelled my flight (connecting me to the only flight back to home) without any notification less than 24 hour before the departure! They told me my chances are to book another flight for over half of the price to a flight which will probably also get cancelled. No refunds. You cant get through any phone lines What an unprofessional company , avoid!!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBallina Uusi Etelä-Wales, Australia
DestinationSydney Uusi Etelä-Wales, Australia
ClassEconomy
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Robbo

RobboSydney Surrounds, NSW

  • 2 reviews

A rip off. Boycott them so they go out of business.

published
Transparency
Value for Money
DepartureSydney NSW, Australia
DestinationDarwin NT, Australia
ClassEconomy
See all answers

Terrible customer servie

published
Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
oya

oya

  • 2 reviews

Staff manner

published

Hi
Last night i was seated between two men and therewas used mask at the front of me. After everyone seated i moved to front seat with nobody at all 3 seats for health relate esp this Covid19 time. A thin blond hair staff came quick said "did you hear PA!" i said no sorry. She told "move back to your seat!!" i like... Ummm.. Didn't you have little bit of manner to speak with a customer or ask why do i have to move.(cause you not clean the seat from last passenger!! Its hygienic reason.) after i moved back, more than 15 mins before all staffs gave safety instruction so i dont know why she pick me to cranky about??? All others staffs been very kindafterward though

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureDarwin NT, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
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NO BANK REFUND

published
Transparency
Value for Money
Food
DepartureDarwin NT, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
Milan Stajic

Milan StajicOfficer

  • 4 reviews

Voucher valid 6 months

published

They canceled our flights to Hawaii due to Coronavirus and send us voucher valid for 6months from today 25th march 2020
Firstly it’s wrong giving voucher not money back.
Secondly 6months valid in this Coronavirus hysteria and pandemic. I won’t be traveling for awhile so good job Jetstar you have free money from Me.

Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationHawaii, USA
ClassEconomy
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Margaret

Margaret

  • 2 reviews

Can't get the credit voucher as offered by Jetstar.

published

Been trying for days now to get a credit voucher for my upcoming trip to and from NSW (as offered to me by Jetstar). I am so annoyed with Jetstar - have been following the instructions on numerous occasions to get the voucher without success and keeps telling me I have to pay $70.00 to proceed - like WTH. If this isn't sorted out by the deadline of the 31/03/2020 and I lose my money I will NEVER use this company again. I would like someone to contact me to sort this out - I've even tried their chat/help line without success. Saying I'm disappointed is an understatement! Just give me what you offered!!!!

Managing my booking

published

I am unable to change or cancel my booking through manage booking option. I also couldn't contact the customer care. Jetstar should have been customer friendly in this COVID-19 situation instead it is stealing customers' money.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationBrisbane QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
Neil

Neil

  • 8 reviews

Can’t complain.

published

You complain - literally - when it comes to Jetstar. I tried to contact them about them owing me a refund not a voucher as they promised me. Can’t find an email method. Tried the chat method. They are too busy. Tried the complaint method. Takes you to the chat method.
Then I found the on-line assistant method. Great! Only it tells me that my booking reference is not recognised ........ that is because jetstar cancelled the flight and the booking, promising to refund me the money.
Aaarrrrrggghhhhh.

Transparency
Value for Money
Seat Room
ClassEconomy
Booking Through Airline
See all answers

Refused to refund ticket for my deceased father.

published

Advised jetstar of the fact that whilst on holiday, my father passed away and would obviously not require his return international ticket. They would not provide credit to me so as I could attend to his affairs and stated that until I had a death certificate, they could do no more. Upon returning with his ashes, I submitted all requested proof of death to then be advised the refund could only be made to a locked account which will not receive payment and the travel agent in Thailand where he booked his second leg using cash. Three hours on hold for this rubbish. Shame Jetstar, stealing from the dead.

Transparency
Value for Money
Seat Room
In-Flight Service
DepartureDarwin NT, Australia
DestinationPhuket, Thailand
ClassEconomy
Booking Through Airline
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Dreadful

published

Dreadful airline with dreadful staff. Avoid if possible. Slugged an extra $65 for baggage being slightly over 7kg and not being checked in, irrespective of the total weight difference to the plane (nil). There was absolutely no sympathy when it was explained there was no return QANTAS option where the 7kg weight limit isn’t an issue. If it isn’t a technical issue, then it is obviously just an opportunistic cash grab.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureGold Coast QLD, Australia
DestinationSydney NSW, Australia
ClassEconomy
See all answers
toni

toni

  • 2 reviews

very disappointed

published

very disappointed how they are dealing with processing refunds. No communication at all, no phone call, no email. It’s been 6 days and still can’t get in contact with them

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DestinationGold Coast QLD, Australia
ClassEconomy
Booking Through Airline
See all answers
Ritesh

RiteshPerth, WA

Very Bad customer service.

published
Transparency
Value for Money
DepartureMelbourne VIC, Australia
DestinationPerth WA, Australia
ClassEconomy
Booking Through Airline
See all answers

Terrible!!!!! Would leave 0 Stars if I could!!!

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureSydney NSW, Australia
DestinationAvalon Airport, Beach Road, Lara VIC, Australia
ClassEconomy
Booking Through Airline
See all answers
peter

peterHobart, TAS

  • 8 reviews

Good response for a budget ticket

published

Jetstar allowed us to rebook a new fare without penalty in 6 months time to avoid the current crisis. I had to wait about 50 minutes on the phone to speak to someone but I can only imagine how many people are ringing at the same time. I think they are doing their best in this horrible situation.

Transparency
Value for Money
DepartureHobart TAS, Australia
DestinationAdelaide SA, Australia
ClassEconomy
Booking Through Airline
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Page 1 of 150

Questions & Answers

Jenn

Jennasked

Booked my husband for a flight from Melbourne to Adelaide because he had to be to early morning meeting. Every time (5+) we have flown this airline they have been delayed so we hoped that would not happen today for his meeting. It did and now he is arrived 2 hours late and late for meeting...this airline is absolutely unreliable and the cost savings (though they nickle and some you for everything and it adds up) is not worth it....proven to us again why we do not fly with Jetstar

No answers
bianca

biancaasked

Why on earth can’t you help your customers and if they’re late for just 1 minute for Check-in why can’t you just help!!!! I had a family emergency and on top of that you charge me MORE money to get on a flight the next day! You hide behind your terms and conditions. That amount of money can make our break a person Jetstar. As a company you have no ethical boundaries. Air NZ NEVER would have done that!!!!!

No answers
Neetu

Neetuasked

Why the staffs are so bad and unfriendly! There should be some basic manners even if they have to shift/adjust our hand baggages, they should ask us first and take our permission to shift and not behave like a cheap staff! Learn to be humble with senior citizens no matter whatever race they belongs to... wheelchair with a staff should do their job properly and not make passenger who accompany to push the wheelchair and these staff simply boycott

I see many bad reviews and I am not surprised at all!! I would never recommend to anyone nor would I fly this airline in future! qantas has a long ways to learn too!! Sad

No answers

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