Never again Jetstar!
Never have I seen such a bad business operation. My daughter was supposed to leave at 10am today. the flight ended up departing at 8.15pm, 10hours late! Never again jetstar!
Flight delayed and not even one staff member inform to passengers about it , always cancelled or delayed flights. If you can choose other airline please do so because JETSTAR is far the worst.
The service is poor, and it becomes even hard when it comes to travelling with the babies. Inconvenience is something which is inevitable with JetStar. Poor mismanagement and timing issues!
Flight from Melbourne to Sunshine Coast
Flight was delayed due to work action we heard the news sitting at the airport!! On board 2 hrs later the said delay was due to aircraft coming out of Adelaide late and delayed Re landing in Melbourne! Pilot was out of hrs! Load of nonsense as on news channel the told the reasons! You underestimate the intelligent of your passengers! Fly Virgin next time !! They pay their staff decent wage! Sadly Jetstar seems to have lousy reviews!
Terrible airline- avoid at all costs
Today we have had our Domestic flight cancelled and rescheduled 5 times with minimal notice, flight we booked was a 7am departure from OOL to Sydney and eventually rescheduled throughout the day in increasing increments until 6pm! 11 hour delay, no apologies, continuous lies from Jetstar representatives varying from weather to engineering issues despite all other companies running normally. Discussed with Jetstar representative via phone who offered nothing other than advising to go to the airport to discuss in person, refused to offer a refund...or booking onto quantas or earlier flight stating they were not entitled to do this despite their website offering refunds if flight is delayed more than 3 hours. Jetstar have no concern for their passengers, they just rely on you giving up your seat and taking your money for it anyway. Do not trust this company if you want to get to your destination within any reasonable time frame, still waiting on our flight while writing this!
Customer service 0 , compassion 0 rudeness 10
Hi Matt @ Gold Coast airport flight JQ405. Why did you not let my wife and 3 children Board first. You let the old lady and her family on, you let the mother and father with baby on, then you closed off the line across the faces of my family. My children are 8months old, 2 and 5. You saw us waiting because you called the cleaner when my daughter knocked over the old ladys coffee cup that she had balanced on top of the post, yet you intentionally let them on and not us. After our last experience with your airline we waited 5 hours with lies and ...delays, I did not want to fly with your airline again. after complaining to your uncompassionate and lying overseas call centre we were given a $50 voucher as compensation. This was the flight that we used the voucher and you said in the email you were sorry and wanted another chance to rectify our bad experience. Well you blew it- never again will any of us use your rude, lying unreliable services again. I hope the accc fines you another few million for your terrible service. You cant keep treating customers like this
Impossible to Contact
I have been on hold three times now for greater than 60 minutes and when someone answers they cannot provide an answer and need to refer to a supervisor. The service is pathetic and they refer to the chat function on the website which is equally as pathetic. Charge me 10% more and get someone to answer the phone who can answer questions. Never again.
For Jetstar - The simple becomes the most difficult situation to solve.
Never fly Jetstar
I've been travel for years and especially with Jetstar but no more the staff where rude disrespectful and do nothing to help elderly people. The changed gates 5 minutes to board. I had to push my mum in a wheelchair and was hard as I'm dealing with a hernia.
To top it off they cancelled our flight and saying it was an act of God and but when at gate 25 they gave our plane away. Jetstar said cancelling our flight was an act of God on Monday night but after speaking to friends in Sydney it wasn't that bad..... funny enough Qantas took off 20 mi...nutes before our flight. I spoke to someone I know in Jetstar n found out they had no plane for us and Jetstar still forced it's customer to pay for there own accommodation. One poor man said he had no money as he didn't get paid for another 2 day n he would sleep at the airport they said no he said toilets they has the same response the poor man had to sleep imbetween the hire cars and looked sick the next more.... All in all Jetstar are definitely not the airline you want to travel with
Jetstar ripped me off no star
Jetstar overcharged deceiving charge of $200 total amount instead of charging me $200 they charged me $650, i have calling jetstar for 5 hours emailed i still cant get through this is the last ill fly with jetstar im still trying to get a refund horrible service
If I could give a 0 rating I would.
I fly fairly regular for work and Jetstar continues to disappoint.
Flights are consistently delayed, todays flight causing me to miss my daughters swim carnival. The flight attendant stated its not late enough to make much of an impact, missing the care factor for the customers who are in the waiting room.
What is considered as customer impacting?
I would have thought anything outside of the original departure time.
Then as we wait for a delayed flight, Jetstar looks to revenue raise, walking around charg...
i kick myself for booking with them again
My flight today was cancelled with a few hours notice and the only options are to travel tomorrow. It cuts your holiday short and adds hours of extra travel for my toddler. I have had issues with this airline before and I wish I had not booked with them again!
Poor customer handling
My flight was cancelled due to technical issues. That's OK and all, but their handling of the customers was very poor. Customers were left stranded in the airport, no explanation for refund process or transfer to the next flight, so I have to book another flight myself. Applied for a refund and it's not been solved for 2 weeks. Refund application is tricky as you have to ask 'Jess' and live chat was not helpful either, so slow and waste of my time.
Never Fly Jetstar
Never fly with this appalling airline. I have flown with Qantas for 35 years, and only once with the Alan Joyce created Jetstar. Last Saturday night, the Sydney / Melb JT flight was cancelled after a 3 hour delay. Jetstar did not offer a rescheduled flight that night, instead telling us 200 passengers to go rebook for the next day. They herded us down the terminal hallway like cattle, kept us waiting another 2,5 hrs as just two attendants rebooked the 200 passengers. The total delay saw us finally get into a hotel room at midnight . Alan Joy...ce created this mongrel airline, and so doing, he is destroying Qantas customer base. I will never travel on another Qantas domestic or international flight, until this man and his Jetstar creation are consigned to the garbage bin! M
Don't fly with these airline they will leave you in tears
It doesn't get any better than this we have cancelled the flight due to pilot illness good work way to retain customers. If you fly with them you too run to risk or being succumbed to their mercy and it will end in tears for you mentally and finically
Sale fare debacle
I decided to take advantage of the Black Friday sale to book a return trip.
Three times the system crashed with an error message. Each time it crashed, the fare increased. I decided to complain via Jetstars on line chat which appears to be the only way to contact Jetstar. Over an hour on chat with someone from overseas that couldn't understand my complaint. The respondent advised there are limited seats on sale fares but as I explained, the same number of seats were still available, it was the Baggage component that increased each time the system crashed.
I eventually found a phone number for Jetstar to complain & couldn't understand the person on the phone.
This wasted several hours of my time with no apology from Jetstar.
Dirty planes, awful service, uncomfortable seats, not even cheap
At the gate fine of $65 for an 8kg (rather than 7kg) carry on total including my small handbag. Comparable fares with Virgin include 23kg check in allowance. Plane was filthy with potato chips ground into the carpet. Gates tend to be the furthest away at the airport and they'll charge you for anything from selecting a seat to sneezing without permission.
Jetstar cancelled our flight from Nha Trang to Ho Chi Minh city by text after we had checked out of our resort with no explanation. It took 5 months to get a refund- never again will we fly with Jetstar.
No issues at all with jetstar
Flew with jetstar to bali singapore Queenstown n Bangkok didnt have any problems at all. Just one flight was delayed by 20 mins but thats alryt not a big deal. Got upgraded to extra leg room seat on flight to bangkok so cant complain. Overall flight experience was good. Booking process is easy and straight forward. Well You cant expect million dollar service from a budget airline.
Payment for extra luggage at the gate
I think this is just a terrible airliner. We were made to pay $65 at the gate for a carry on that weighed 2kg extra. It felt like the staffs were being payed an incentive for every extra fee they brought the company in penalties..
I do not see any customer loyalty from jetstar.
It would be great if all their staffs could take a customer service course.
As a first time flyer on Jetstar international Sydney to Phuket I was pleasantly surprised.
Flights out of Sydney always seem to leave late, no matter which airline I have flown and this flight's departure was no exception.
Inbound and outbound flights had flawless operation by the pilots.
The crew were very good as was the quality of the food, headphones and online movies.
The bathrooms were very clean.
The outbound flight received a few complaints about running out of cheesecake for dessert but that was not the crew's fault.
I flew business class which is not the same as business class on other airlines but certainly comparable....The under leg supports only came up to mid calf which was very uncomfortable. The inbound flight check in crew and arrangements for check in at Phuket International airport, did puzzle me. All business class and economy class passengers were in the same queue which is not normal. As Jetstar is a subsidiary of Qantas I expected fairly fluent English to be spoken at the airport. They were polite but understanding of English was far from good. All people checking in were from Europe or Russian and they all communicated in English. They looked at my passport and asked me if it was "New" when it clearly showed in it that it had been issued in 2013. It did not show up on their system which was strange as it did when I had arrived two weeks earlier. One very helpful staff member called the Australian Embassy for clearance. The only error made was the announcement by one of the cockpit crew when we were descending in to Sydney. He was English speaking but announced that we were "Ascending" which I found quite amusing.
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Questions & Answers
Did you purposely design your website so that any customer who wants to apply for a refund refund for a cancelled flight will be stuck in a loop (ask virtual assistant-complete form-ask virtual assistant) and not been able to complete application?
How can you justify charging 60 dollars at the gate for a few kilos of hand luggage? It makes your customers feel held to ransom and I know I will never fly with you again.
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