Joyoung Australia
Verified9 reviews
I bought a Joyoung soy milk maker that recently has had error prompt issues. I have been trying to contact them regarding the repair of the machine via email, calls, online chat and facebook. However, I haven't never heard anything back from them. And their calls were always unanswered.
I am super happy with Joyoung/Hoper Layer! The customer service is incredible. I was having some specific questions about their kettle before I placed the order. They emailed me back with clear answers multiple times and even took pictures themselves of the product so I can see what the interior is like. Joyoung is very professional regarding… Read more · 1
both customer service and product knowledge. They answered questions patiently yet friendly with details about what materials are used on the product and what functions it has and how it works and warranty and everything you want to know! I have full confidence in Joyoung after their excellent skills in communication and ended up with a best kettle at home now!
Re: Joyoung Y-1 Plus #JY1443. I purchased the item around a year ago. My wife noticed there were "rusts" on the blade and on the side of the container a while ago. When I looked at it I thought it might be a defect which could cause health issues. So I wrote to the customer service, ending with "It would be greatly appreciated if you could advise… Read more · 1
what happened and how to rectify it."
I received a very speedy & helpful reply in less then 10 minutes as follow: "First, I want to assure you that what you are seeing does not appear to be rust. It looks more like stains from regular use. We recommend cleaning it with citric acid or a foamless dishwashing powder, together with the brush provided with your machine. Both products can be found at Coles or Woolworths. After giving it a thorough clean, you can run the machine’s Clean & Sterilize function to complete the process. Please let me know if you have any further concerns. We are always happy to help..
I tried using the citric acid as cleaning agent, the result was very impressive indeed! Please look at the photo after and before the cleaning. The blade and the container became shining like brand new!
Instant water dispenser easy to get hot water quickly. It's got seven temperature settings (100°C to 25°C with pictureson the top), a child lock, and a waterproof control panel. Show reply
KS1 Pro+ soymilk machine developed motor failures E05. Seems many others reporting the same problem. Avoid
Faulty machine, broke down less than 10 uses. contact company since dec 24. issue still on going. Slow responses to no responses since march. Machine was purchased with 2 years extended warranty too. AVOID
Seller Refuses to Repair. Broken in 2 Years – I own a Joyoung Y1 Blender from Joyoung Australia, and the device developed a manufacturing fault at the two-year mark. However, the company is refusing to repair or replace the machine. The error code displayed is E25, which, according to online sources, is a common issue known to the manufacturer. Under the Australian Consumer Law (ACL),… Read more
products must meet consumer guarantees of being acceptable in quality, fit for purpose, and durable. These protections apply independently of any manufacturer’s warranty. Given that my blender is only two years old, I believe a reasonable consumer would expect it to function longer under normal use—especially given the original purchase price of $499.
The fault appears to be a manufacturing defect involving the rotary valve, indicating that the product is not of acceptable quality. Despite this, [Name Removed], the Online Sales/Support Manager at Joyoung, has refused to take any action. As a result, I am now left with no choice but to lodge a formal complaint with Fair Trading NSW and escalate the matter to the Australian Competition and Consumer Commission (ACCC) or a consumer tribunal if necessary.
I strongly advise against purchasing from this company.
Dear Jason, As your product is out of… Read more (+3 replies)
Best soy maker in the market – Got a Joyoung Y1 plus and I'm so happy with it esp the self cleaning function. It's such hassle free for making healthy breakfast everyday. We even stopped using our nutribullets because the same machine can make smoothie. I've been recommending this soy maker to all my friends and I really appreciate the after sale service, Frank is helpful and responsive. :)
Great machine Y828 – Highly recommended Joyung Y828 for your daily life. Office staffs provide excellent service. No worries at all. Show reply
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Hi Simon, We’re sorry to hear about the… Read more