purchased 1 month ago 4/2020
for granddaughter 14 yrs old.
her and her mother went to move it to mow, and the frame bent like spaghetti. Granddaughter is 14 no more than 3 girls have been on it.
If it were made of steel as advertised it could not have bent as it did.
we have owned at least 4 walmart $150.00 tramolines and moved everyone of them ea week for yard work. have never had an issue with frames. They have all just rotted due to our hot summers. Its been a week and still no reply from co.

Excellent sturdy tramp design. Looks really good. Much bigger than I was expecting. Suits kids of any age. Our whole family of four uses this tramp and I have no concerns about my kids getting hurt. The net even prevented me falling off at least once. Net is really soft. Ladder could be sturdier (three piece design with plastic rungs). We bought the genuine shade cover which is great for sunny days, but it means I can't jump since I would hit my head on the cover. Shade cover is only suitable for little kids. It was a little tricky to assemble (especially stretching the top part of the net to reach all the posts), but my wife and I managed it in the end.

After so many cheap and nasty trampolines breaking in our backyard, we decided to purchase a Jumpflex trampoline. I was drawn to the extended warranty and the great reviews from others. Our kids love it! The higher weight rating is amazing, my teenage/young adult kids can all jump and still play with the little ones also on there. It is well worth the money!

Can’t get a hold of anyone and they do not respond to emails. FEDEX lost my shipment and I can’t do anything about it cause I can’t get anyone to call me back or email. Nothing like wasting 900 bucks. Go to SAMS CLUB you’ll do better

Before i start, for all those unable to contact Jumpflex for the status of your order, I found their warehouse number.. it is well hidden under a link if you're going to pick up.. 02 8882 5400
They answered straight away unlike the other number which doesn't work.

Trampoline arrived eventually after sitting at Star Track depot for a week.. found out for some reason they'd set a scheduled delivery date and no one knew what was going on until i got it investigated (this took 2 days)

Trampoline itself is very good quality, feels really sturdy. Put it up myself in 2.5hrs, however the safety net was a bit awkward would recommend 2 ppl if possible.

Overall very happy with the product, pity the correct contact number doesn't work

Phone hangs up.. emails not replied to.. wrong tracking number. Please provide a communication option for me it would be nice to be able to track when my delivery is coming.

I ordered the 12ft jumflex trampoline with anchorkit for my 12 yr old boy & 9 yr old girl. They absolutely love it and have not stopped jumping for hours on end.
The Jumpflex team dispatched our trampoline within a day of order...unfortunately our experience with their freight company TOLL was a nightmare. I called Jumpflex and they quickly rectified the problem, within days our trampoline was delivered.
My kids and I assembled the trampoline in approx 2.5hrs, it really was not hard at all to assemble. The hardest part was putting the netting pockets over the poles, I recommend 2 adults being on hand for this (I did manage with the help of my kids).
Love the quality & customer service..Thank you Jumpflex team you have been amazing.

My 3 boys love this trampoline. We were looking at much more expensive trampolines originally but we feel this is amazing value for money and are so glad we went with it. Staff are amazing and quick to get back to you with any questions you have. We are currently in isolation due to Corona Virus and the trampoline has been a lifesaver. Do not waste money on super expensive trampolines, I promise you will not be sorry if you go with Jumpflex

I purchased this trampoline almost a year ago and it has been the best trampoline I've ever purchased for my kids. I think I've been through two other cheap ones from box stores. The jumpflex's fit and finish is second to none and the parts hold up well through the Louisiana heat and wet weather. We had a really bad storm that broke the anchors holding it down and it ruined the trampoline. I emailed the customer service team and they gave me a nice discount to replace it with a new unit! The product was enough but their customer service is even better! Thanks Jumpflex!

We purchased our Jumpflex around four years ago for our young kids after looking into our options pretty comprehensively. We are still happy with our purchase! I have helped friends put up some cheaper tramps over the years and am astounded by some of the shortcuts on quality that the other manufacturers take. Our tramp is in full sun so we had an issue with the outer ring of padding breaking apart after around three years however Jumpflex were very responsive and sent out a replacement free of charge. The frame made from quality material with good protective treatment for long life that still looks good after four years.

Avoid this company as their plastic steps do not last and this is the second time one of there plastic steps has snapped resulting in my leg being cut! The last time they said it was probably a faulty batch. However plastic is plastic and it will never be as strong as metal. I told them my weight as I am 98kg and they assured me they had been tested to support far higher weights. The rest of the trampoline is great, but no excuse for the steps to break and cause injury.
Until they change to a metal that will not weaken though UV exposure do not trust the steps!

Easy to install even by yourself. Instructions are good. Takes a bit of time to get all toghether but all steps are fairly easy. When u install it you notice that all the components are made of very good materials. My daughter love it. The 14ft is an excellent size I reccomend it. Safety is really good. Customer care is real customer care they really looked after me. If u are looking for an excellent product u found it.

We purchased the 12FT trampoline for my Sons 3rd Birthday. My Husband and Father found it easy enough to put together and has made many children happy over the past 2years. Great bounce and it is all still in fantastic condition with being outside in QLD. My now 5year old still loves it. We also have the slide which is still great also. Now just need to organise a sunshade for this sunny QLD weather! Would recommend the product and customer service is excellent. Great price and value