Best trampoline money can buy!
I purchased this trampoline almost a year ago and it has been the best trampoline I've ever purchased for my kids. I think I've been through two other cheap ones from box stores. The jumpflex's fit and finish is second to none and the parts hold up well through the Louisiana heat and wet weather. We had a really bad storm that broke the anchors holding it down and it ruined the trampoline. I emailed the customer service team and they gave me a nice discount to replace it with a new unit! The product was enough but their customer service is even better! Thanks Jumpflex!
Four Years on and Still Happy
We purchased our Jumpflex around four years ago for our young kids after looking into our options pretty comprehensively. We are still happy with our purchase! I have helped friends put up some cheaper tramps over the years and am astounded by some of the shortcuts on quality that the other manufacturers take. Our tramp is in full sun so we had an issue with the outer ring of padding breaking apart after around three years however Jumpflex were very responsive and sent out a replacement free of charge. The frame made from quality material with good protective treatment for long life that still looks good after four years.
Purchased in June 2016 for $899.00.
Looking like it will last. Horrible to setup.
We bought the 12ft tramp for Christmas for the kids (5.5 and 2.5), but decided not to install it until we moved, and am grateful for that decision, I couldn't imagine setting up this tramp twice! The legs were hard to attach to the frame, the foam slid down trying to put the covers on. It was just entirely awkward. Also find that fingers can get stuck in the netting.
Definitely a two person job, one of whom needs to be strong and also tall to attach the net at the top.
At the end we find there are parts leftover, which seem to be rubber feet?
Good trampoline, poor plastic steps
Avoid this company as their plastic steps do not last and this is the second time one of there plastic steps has snapped resulting in my leg being cut! The last time they said it was probably a faulty batch. However plastic is plastic and it will never be as strong as metal. I told them my weight as I am 98kg and they assured me they had been tested to support far higher weights. The rest of the trampoline is great, but no excuse for the steps to break and cause injury.
Until they change to a metal that will not weaken though UV exposure do not trust the steps!
4 weeks later no trampoline or refund!!!!! Cannot get through to company!
I ordered My kids Xmas trampoline Dec 4th. It said 3-5 days delivery. Carton Went missing on delivery, I waited a week, After many emails, I was told to track it myself and call Toll. I had to lodge an enquiry with toll.
I had to order another trampoline Xmas eve from another company so my kids had their gift from Santa.
Jumpflex called me Xmas eve late afternoon apologising and said I would get a refund straight away. I still cannot get through on their phone line again, no return emails. I’ve Been waiting for a refund but no contact from ju...
Missing Delivery (Only sent me Half of a Trampoline) 4 year old Daughter didn't get a Christmas present this year!!
I ordered the 10ft Jumpflex Trampoline at 2pm on the 11/12/19.
On the 24/12/19 only 1 of 2 boxes was delivered!
So my 4 year old daughter received NO CHRISTMAS PRESENT from me this year!
I rang up Toll couriers to find out where the missing box was. Was transferred to an overseas call center who refused to answer any of my question and would stay dead silent hoping i would hang up. I requested their names and a reference no. of the phone call to make a complaint in regards to their behavior of which they refused to give anything to identify t...
A tad disappointed with setup complications
I know people have said this is an easy set up for a trampoline and I greatly disagree
For starters the video instructions differ from the booklet and the video ones are easier for the first few steps.
I Could not push down the posts into the silver rods on my own, two of us had to put all our weight on them to get them in. Not possible on my own. Especially when the booklet says to put the black bars together first and then push them in. It would be easier the video way with the shorter posts going in first.
For the elastic over the hoo...ks, it is not really clear but it slides over the hooks. There is no fancy twisting or threading through and hooking, they just slide straight over the hooks, for anyone who has a hard time interpreting the booklet and cant quite see on the video. Next the springs needed super strength to pull far enough across to reach the other side, which the trampoline we owned before was not quite so hard and so, again, I could not do this part without help.
- Trampoline Flex140 Lifestyle (14ft)
- Verified purchase
Great product and even better customer care
Easy to install even by yourself. Instructions are good. Takes a bit of time to get all toghether but all steps are fairly easy. When u install it you notice that all the components are made of very good materials. My daughter love it. The 14ft is an excellent size I reccomend it. Safety is really good. Customer care is real customer care they really looked after me. If u are looking for an excellent product u found it.
Jumpflex need to use different courier company
We ordered the trampoline and it was shipped quickly from jumpflex, we had read reviews that stated they were great trampolines but that they needed to change from TOLL couriers. Jumpflex please listen to your customers we are lucky we got ours at all!! It was originally supposed to be delivered 2 days ago and wasnt so we called TOLL and they stated they weren't sure why it hasnt been delivered and will have to investigate.
I arrived home this afternoon with my daughter (the trampoline is for her Christmas) and it had been left out the front...
Still amazing 2 years on!
We purchased the 12FT trampoline for my Sons 3rd Birthday. My Husband and Father found it easy enough to put together and has made many children happy over the past 2years. Great bounce and it is all still in fantastic condition with being outside in QLD. My now 5year old still loves it. We also have the slide which is still great also. Now just need to organise a sunshade for this sunny QLD weather! Would recommend the product and customer service is excellent. Great price and value
Ordering was easy and delivery was very quick to country WA. The tramp was easy to assemble and the kids absolutely love it. My wife and I took just over 2 hours to assemble and we took our time to do it. Customer service is second to none and Conor was excellent to deal with. I am very happy that we went with the JumpFlex tramp.
Purchased for $899.00.
Bought this for grandkids 10 & 5 yr...they love it...It took abt 3 hrs to put together. Still cannot get the last pole in net.. maybe we're just wimps....broke off a couple velcro ties probably from pulling on them...But looks great..Bought the projam..its nice as well..I'm very glad I bought it, and hope n believe it will last long time.
Purchased in April 2019 for $760.00.
Great product & outstanding customer service
Trampoline is great - love the size, plenty of room for both my children to jump at the same time and big enough to also fit a couple of their friends on at the same time.
Customer service is exceptional - not very often you find this these days!
Purchased in December 2015 for $899.00.
We purchased this trampoline for my daughters birthday!!! She absolutely loved it along with all the other neighborhood kids. Our neighborhood had a strong windstorm which ended up causing damage to the trampoline ( flew in the air and flipped over). Jumpflex went above and beyond to get the parts for me at no additional cost. Thanks JumpFlex
Purchased in April 2019 for $700.00.
We purchased the 12ft Trampoline for our two boys (4 and 6 years) for Christmas. Wow! What a great product, we are super impressed. Our boys love it and have spent hours on it already. The quality is exceptional. My husband and Dad put it together in about 1.5 hours. Looks great in the yard and is a great size. Also seems really bouncy and I love the safety features of it. We also bought the slide, basketball hoop and sprinkler which have all been put to good use. So so happy! On another note, the customer service is outstanding, quite ...a rarity these days it seems. I spoke with a gentlemen on the phone when the free shipping code I had wasn't working (turns out it had expired). He went over and above to rectify. Thanks so much we are rapt!
Purchased in November 2018.
- Trampoline Flex140 Lifestyle (14ft)
- Verified purchase
Absolutely outstanding after care customer service!
I 1000000% recommend this company not only is the trampoline good quality the after care service is fabulous!! 10 stars to that, very kind company not only after your money but after your satisfaction.
My kids love it and adults can go on too. They have all the accessories and ride there little bikes in it also haha so versatile. Thanks again to all the lovely staff / team at jumpflex.
Purchased in May 2018 at Jumpflex.
Good for the kids
I bought the Classic-100 city 3 years ago. It is still in good condition, netting is still intact and mat is fine.
It's a good trampoline, I liked it because the netting and padded mats protected you from the springs.
My daughter loved it, she was 10 when we first got it.
It was a good price and had the safety features I was after
I would recommend it to others
Fantastic product, Fantastic service!
Purchased the Jumpflex 140 foe my children for Christmas after seeing positive reviews. Also purchased the ProJam basketball attachment shortly after the initial purchase. Set up was simple and took the 2 hours as stated (2 men assembling). Had an issue with a broken graphite rod after a short period with the ProJam and contacted Jumpflex direct. Within a couple of days I received a response and delivery notification for a new set of rods at no charge. Both the trampoline and ProJam are fantastic products and I cannot fault the after sale service. I would happily give 6 stars if I could.
So far, Great
Its sturdy and stable, but very early days, we will see what is like in a couple of years. Wow. It takes a bit of time to put together, but that's expected of any trampoline, we love the design and it's easy to clean, just hose off. I love it that my son can just grab the net and lean on it full body weight, very good quality.
- Trampoline Flex120 Urban (12ft)
- Verified purchase
This trampoline is amazing. Ordered on a Thursday night and it was delivered Monday. Easy to follow instructions to assemble (husband and 4 mates took 1.5 hours). My 3 year old loved it for Christmas and jumps for hours every night with my husband (over 100kg) and the trampoline is stable and doesn't move.
Also got the jumpslide and it's a huge plus
We ordered jumpflex over lifespan kids due to weight rating and larger warranty.
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Questions & Answers
What would be the reason the outside mat doesn’t sit flat?
You must have the wrong review.
I complained about trampoline not being delivered and 7 weeks later I have not been refunded
Hi there Guybo
underneath the mat there are some slots that you can pop a spring through, also please make sure that you you fold the mat over the frame and tie it down with the straps provided.
I'm sorry Haley. has everything been sorted yet?
Can I attach a basketball goal to any jumpflex trampoline?
Thanks for getting in touch with us. Yes, our PROJAM basketball hoop accessory is compatible with all of our FLEX model trampolines and sizes. I hope this helps
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