Reviewer Photos & Videos
- Verified purchase
bent like spaghetti
purchased 1 month ago 4/2020
for granddaughter 14 yrs old.
her and her mother went to move it to mow, and the frame bent like spaghetti. Granddaughter is 14 no more than 3 girls have been on it.
If it were made of steel as advertised it could not have bent as it did.
we have owned at least 4 walmart $150.00 tramolines and moved everyone of them ea week for yard work. have never had an issue with frames. They have all just rotted due to our hot summers. Its been a week and still no reply from co.
- Trampoline Flex120 Urban (12ft)
- Verified purchase
Great Quality but Safety Net is Dangerous -Teeth, Buttons & Fingers Beware of Net
The trampoline is extremely well built. I love that we can all jump on there because of the large weight limit.
My only concern is the size of the holes in the net. This is something that never occurred to me as a potential safety issue but yes... the safety net is actually a bit dangerous. My daughters very first jump, she was laughing, head back, mouth wide open and as she came down her front tooth went through the net. Thankfully her tooth is still in tact but it was scary for her and us. It has happened twice now. On other occasions...
Excellent quality, good price
Excellent sturdy tramp design. Looks really good. Much bigger than I was expecting. Suits kids of any age. Our whole family of four uses this tramp and I have no concerns about my kids getting hurt. The net even prevented me falling off at least once. Net is really soft. Ladder could be sturdier (three piece design with plastic rungs). We bought the genuine shade cover which is great for sunny days, but it means I can't jump since I would hit my head on the cover. Shade cover is only suitable for little kids. It was a little tricky to assemble (especially stretching the top part of the net to reach all the posts), but my wife and I managed it in the end.
Best trampoline ever!
After so many cheap and nasty trampolines breaking in our backyard, we decided to purchase a Jumpflex trampoline. I was drawn to the extended warranty and the great reviews from others. Our kids love it! The higher weight rating is amazing, my teenage/young adult kids can all jump and still play with the little ones also on there. It is well worth the money!
- Trampoline Flex100 City (10ft)
- Verified purchase
Lovely well built trampoline
I brought this trampoline last month for son's birthday. We have had a cheap one in the past for my older kids but haven't had one for about 4 years and thought it was time to get one for our younger son. Our son is 6, while our older boys are 17 and 16 and since the trampoline has a high weight limit of 150kgs they love being able to jump on it with their youngest brother.
One of the reasons I chose this trampoline was the warranty on the pads and nets - they state a warranty of 3 years. I know with our cheap one the net and pads were dead an...d gone by 12 months. Same with the mat having a 5 year warranty as our old cheap trampoline had the mat replaced 3 times in 8 years. I am hoping that this means I should get a longer life out of it. It arrived very quickly, we did the order on the weekend, Monday was a public holiday and the trampoline arrived Thursday. Considering the amount of postage companies have at the moment with the virus and everyone being at home I was really impress with that time frame as I do live in a regional area. It took my husband and I about 60-90 minutes to assemble the trampoline. As long as you followed the directions in order it was quite easy to put together. I wouldn't say it was any easier than our last one - but it wasn't a hard job. We did purchase the basketball hoop and we were a little upset when we found out after putting the whole trampoline together we had to pull the net off a pole and pull a pole apart to replace for a special pole for the basketball hoop. It would have been better if the instructions for the trampoline when it came to putting the poles up has a part that stated if you have purchased the hoop as well follow these seperate steps - that would have saved us 20 minutes just there.
Don’t buy from this company
Can’t get a hold of anyone and they do not respond to emails. FEDEX lost my shipment and I can’t do anything about it cause I can’t get anyone to call me back or email. Nothing like wasting 900 bucks. Go to SAMS CLUB you’ll do better
Purchased in April 2020 for A$900.00.
Before i start, for all those unable to contact Jumpflex for the status of your order, I found their warehouse number.. it is well hidden under a link if you're going to pick up.. 02 8882 5400
They answered straight away unlike the other number which doesn't work.
Trampoline arrived eventually after sitting at Star Track depot for a week.. found out for some reason they'd set a scheduled delivery date and no one knew what was going on until i got it investigated (this took 2 days)
Trampoline itself is very good quality, feels really sturdy. Put it up myself in 2.5hrs, however the safety net was a bit awkward would recommend 2 ppl if possible.
Overall very happy with the product, pity the correct contact number doesn't work
I got a tracking number but it is not correct. I cannot get a hold of the company via phone or email.
Phone hangs up.. emails not replied to.. wrong tracking number. Please provide a communication option for me it would be nice to be able to track when my delivery is coming.
Very Happy Customer, highly recommended Jumpflex!!!
I ordered the 12ft jumflex trampoline with anchorkit for my 12 yr old boy & 9 yr old girl. They absolutely love it and have not stopped jumping for hours on end.
The Jumpflex team dispatched our trampoline within a day of order...unfortunately our experience with their freight company TOLL was a nightmare. I called Jumpflex and they quickly rectified the problem, within days our trampoline was delivered.
My kids and I assembled the trampoline in approx 2.5hrs, it really was not hard at all to assemble. The hardest part was putting the netting pockets over the poles, I recommend 2 adults being on hand for this (I did manage with the help of my kids).
Love the quality & customer service..Thank you Jumpflex team you have been amazing.
Purchased in April 2020 for A$888.00.
Fantastic trampoline, worth every cent
My 3 boys love this trampoline. We were looking at much more expensive trampolines originally but we feel this is amazing value for money and are so glad we went with it. Staff are amazing and quick to get back to you with any questions you have. We are currently in isolation due to Corona Virus and the trampoline has been a lifesaver. Do not waste money on super expensive trampolines, I promise you will not be sorry if you go with Jumpflex
Best trampoline money can buy!
I purchased this trampoline almost a year ago and it has been the best trampoline I've ever purchased for my kids. I think I've been through two other cheap ones from box stores. The jumpflex's fit and finish is second to none and the parts hold up well through the Louisiana heat and wet weather. We had a really bad storm that broke the anchors holding it down and it ruined the trampoline. I emailed the customer service team and they gave me a nice discount to replace it with a new unit! The product was enough but their customer service is even better! Thanks Jumpflex!
Four Years on and Still Happy
We purchased our Jumpflex around four years ago for our young kids after looking into our options pretty comprehensively. We are still happy with our purchase! I have helped friends put up some cheaper tramps over the years and am astounded by some of the shortcuts on quality that the other manufacturers take. Our tramp is in full sun so we had an issue with the outer ring of padding breaking apart after around three years however Jumpflex were very responsive and sent out a replacement free of charge. The frame made from quality material with good protective treatment for long life that still looks good after four years.
Purchased in June 2016 for A$899.00.
Looking like it will last. Horrible to setup.
We bought the 12ft tramp for Christmas for the kids (5.5 and 2.5), but decided not to install it until we moved, and am grateful for that decision, I couldn't imagine setting up this tramp twice! The legs were hard to attach to the frame, the foam slid down trying to put the covers on. It was just entirely awkward. Also find that fingers can get stuck in the netting.
Definitely a two person job, one of whom needs to be strong and also tall to attach the net at the top.
At the end we find there are parts leftover, which seem to be rubber feet?
Good trampoline, poor plastic steps
Avoid this company as their plastic steps do not last and this is the second time one of there plastic steps has snapped resulting in my leg being cut! The last time they said it was probably a faulty batch. However plastic is plastic and it will never be as strong as metal. I told them my weight as I am 98kg and they assured me they had been tested to support far higher weights. The rest of the trampoline is great, but no excuse for the steps to break and cause injury.
Until they change to a metal that will not weaken though UV exposure do not trust the steps!
4 weeks later no trampoline or refund!!!!! Cannot get through to company!
I ordered My kids Xmas trampoline Dec 4th. It said 3-5 days delivery. Carton Went missing on delivery, I waited a week, After many emails, I was told to track it myself and call Toll. I had to lodge an enquiry with toll.
I had to order another trampoline Xmas eve from another company so my kids had their gift from Santa.
Jumpflex called me Xmas eve late afternoon apologising and said I would get a refund straight away. I still cannot get through on their phone line again, no return emails. I’ve Been waiting for a refund but no contact from ju...
Missing Delivery (Only sent me Half of a Trampoline) 4 year old Daughter didn't get a Christmas present this year!!
I ordered the 10ft Jumpflex Trampoline at 2pm on the 11/12/19.
On the 24/12/19 only 1 of 2 boxes was delivered!
So my 4 year old daughter received NO CHRISTMAS PRESENT from me this year!
I rang up Toll couriers to find out where the missing box was. Was transferred to an overseas call center who refused to answer any of my question and would stay dead silent hoping i would hang up. I requested their names and a reference no. of the phone call to make a complaint in regards to their behavior of which they refused to give anything to identify t...
A tad disappointed with setup complications
I know people have said this is an easy set up for a trampoline and I greatly disagree
For starters the video instructions differ from the booklet and the video ones are easier for the first few steps.
I Could not push down the posts into the silver rods on my own, two of us had to put all our weight on them to get them in. Not possible on my own. Especially when the booklet says to put the black bars together first and then push them in. It would be easier the video way with the shorter posts going in first.
For the elastic over the hoo...ks, it is not really clear but it slides over the hooks. There is no fancy twisting or threading through and hooking, they just slide straight over the hooks, for anyone who has a hard time interpreting the booklet and cant quite see on the video. Next the springs needed super strength to pull far enough across to reach the other side, which the trampoline we owned before was not quite so hard and so, again, I could not do this part without help.
- Trampoline Flex140 Lifestyle (14ft)
- Verified purchase
Great product and even better customer care
Easy to install even by yourself. Instructions are good. Takes a bit of time to get all toghether but all steps are fairly easy. When u install it you notice that all the components are made of very good materials. My daughter love it. The 14ft is an excellent size I reccomend it. Safety is really good. Customer care is real customer care they really looked after me. If u are looking for an excellent product u found it.
Jumpflex need to use different courier company
We ordered the trampoline and it was shipped quickly from jumpflex, we had read reviews that stated they were great trampolines but that they needed to change from TOLL couriers. Jumpflex please listen to your customers we are lucky we got ours at all!! It was originally supposed to be delivered 2 days ago and wasnt so we called TOLL and they stated they weren't sure why it hasnt been delivered and will have to investigate.
I arrived home this afternoon with my daughter (the trampoline is for her Christmas) and it had been left out the front...
Still amazing 2 years on!
We purchased the 12FT trampoline for my Sons 3rd Birthday. My Husband and Father found it easy enough to put together and has made many children happy over the past 2years. Great bounce and it is all still in fantastic condition with being outside in QLD. My now 5year old still loves it. We also have the slide which is still great also. Now just need to organise a sunshade for this sunny QLD weather! Would recommend the product and customer service is excellent. Great price and value
Questions & Answers
I cannot track my order The number doesn’t exist and your phone number doesn’t work and no reply via email. Can someone get in contact with me.
We just received our trampoline and cannot get the poles into the net. It is way too tight. Please advise?
We are having the same issue! Have you been able to figure out a way to get the net to fit? I didn't know if there was a certain pattern that would maybe be more helpful than going around in a circle or from one side to the other.
Hi there so sorry to hear!
Try these quick tips:
1. Check the tag above the zip is it the correct net size for the model you have purchased, do they match up?
2. Loosen bolts from the safety net poles this will give a little more room to slip the net over the safety net poles
3. Use second person to lean into the pole while one person is standing on the pad/frame have a buddy push the pole which will create a shorter distance, continue around the tramp
4. Alternate connection of net to poles, like a star (front, back, side to side)
Please send through an email if these tips havent helped assemble your net.
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