Jumpflex Trampolines

Two very happy children (8yo and 5yo). Excellent quality, easy to put together but could be quicker with better instructions in relation to attaching the safety net. We attached the jump mat and spring padding (as per book) only to find out that to attach the safety net you have to undo each and every spring and work under the spring padding. Not a big deal but would save quite a bit of time if the instructions guided you to attached the mat and net at the same time! Also a couple of extra tips - keep the net poles loose so that when attaching ...

We are so incredibly happy with our 12ft Jumpflex Trampoline!

I purchased this in September last year, but didn't give it to my daughter (4) until December for her birthday. Delivery was SUPER quick (2 days - Rural NSW), and came over two deliveries (the slide came by itself). We only realised last week when we went to attach the slide for the first time that a few of the assembly parts were missing, so I contacted the support team and they have had another parts box sent out to us.

The assembly of the trampoline wasn't as hard as I thought i...

Lost our order made on Dec (2nd) still had not arrived on 14/01/22, asked for refund then they sent the trampoline! I refused delivery and then they refunded my money

We upgraded to the 15ft version because we have 3 growing kids and they need the space. Fitting the net, however, is a Herculean task. In fact you'll probably need 3 Hercules to achieve it. The key to success is to loosen the bolts holding the uprights as much as you can without the nuts falling off. 1 person pulls on the top of the upright, another pushes the net sock over the upright and a third applies the velcro.

Took months to arrive, net ripped & zip broke easily.
We’ve been waiting 3 months for the sunshade we ordered and they are not responding to queries about when it will arrive.

Poor quality (multiple broken parts during assembly), ridiculously hard assembly taking 3 hours with 3 adults with poorly tested instructions, injury of our 4yo on the first day due to bad design - Avoid.

Ordered 26th November
Still waiting
Took me calling yesterday and today to delivery company and follow up to be then told it's been lost.
Have to call jumpflex back to get told it's happen a bit with delivery company and they've been calling them all yesterday with no luck.
I called Melbourne it took 5 mins to get through and Adelaide less then 2 mins.
I'm now left with no trampoline for Christmas and accessories already been delivered and the poor offer of can redo or cancel order this is disgusting and will be making sure others know of this experience.

While my boys have loved the trampoline, unfortunately after 4 years the frame rusted out from the inside and snapped. Net started popping off the top at around 1 year which you would expect in the weather, but I would've hoped the "rust resistant" frame wouldn't disintegrate so quickly.

I never write reviews, but I had to for Jumpflex.

These are the best trampolines! Our son absolutely loves his, we have the 15ft, it's massive, very sturdy and heavy, you can tell it's a quality trampoline.

We urgently needed replacement parts (Our own fault) Jumpflex were so quick to help! Parts were organised within a day and delivered within the week! Their customer service team is the absolute best! I wish every business was as pleasant to deal with.

Thanks so much Jumpflex!

Have have this about 6 years now. Apart from the spring padding, which has disintegrated in the sun, it is still going strong. Mat is in great condition. My son is now 8 and we are about to upgrade to the jumpflex 15ft. My only wish is that it had a tent and full shade like the Vuly. I also think it’s the best looking trampoline, blends in with my yard. It’s even been for a fly, poles bent inwards but frame sturdy.

The delivery time said 6-10 working days, but it arrived the next day, up to Singleton from Sydney. Great service.
The smartshade was missing from the order so I contacted them and they sent out a replacement straightaway as well.
My son turned 3 on Sunday and he absolutely loves the new trampoline.
Couldn't have been more impressed with this product and service.

Quick delivery, easy installation and lots of fun. It looks great in the backyard. Our kids 10 & 14 love it! There is enough room for 4 kids to jump at the same time.

We ripped one of the sleeves holding the net up (combination of user error and high winds in Canberra). I took a photo and emailed the warranty email address, thinking i'd be up for a bit of $$$ to get the sleeves replaced. No response from Jumpflex - instead, a shipping notification that they've sent me a pack of 4 sleeves. No questions asked - BAM at our house within 48 hours of emailing them. Nice to see companies warranting their product with no fuss! They were also great with allowing us pick up from their warehouse in Sydney, as my brother was in the area for work and save some postage.

Can't fault build quality - i'm a big fella and have gotten some serious fun out of it.

120 jumpflex - large enough size and has capacity for whole family! Purchased 5 years ago (just replaced safety mat). Recommend purchasing water and basketball attachment. Fantastic company to deal with.

We’ve had our trampoline since Christmas. It was fairly easy to set up and seems to be good quality. It still looks brand new after 7 months. Unfortunately we’ve found the safety to be really dangerous. It’s got quite large holes in the mesh, around 3/4cm big. Easily big enough for fingers to fit through and get caught. We’ve had a lot of instances of the little buttons on the back of girls dresses getting caught which is really annoying to untangle and pulls the dress tight around their neck. We also have had 2 kids now get their earrings caught and ripped out of their ear making them bleed. It’s a shame this is such a design flaw. It would be an excellent 5 star trampoline otherwise.