Jumpflex need to use different courier company
We ordered the trampoline and it was shipped quickly from jumpflex, we had read reviews that stated they were great trampolines but that they needed to change from TOLL couriers. Jumpflex please listen to your customers we are lucky we got ours at all!! It was originally supposed to be delivered 2 days ago and wasnt so we called TOLL and they stated they weren't sure why it hasnt been delivered and will have to investigate.
I arrived home this afternoon with my daughter (the trampoline is for her Christmas) and it had been left out the front...
Still amazing 2 years on!
We purchased the 12FT trampoline for my Sons 3rd Birthday. My Husband and Father found it easy enough to put together and has made many children happy over the past 2years. Great bounce and it is all still in fantastic condition with being outside in QLD. My now 5year old still loves it. We also have the slide which is still great also. Now just need to organise a sunshade for this sunny QLD weather! Would recommend the product and customer service is excellent. Great price and value
Ordering was easy and delivery was very quick to country WA. The tramp was easy to assemble and the kids absolutely love it. My wife and I took just over 2 hours to assemble and we took our time to do it. Customer service is second to none and Conor was excellent to deal with. I am very happy that we went with the JumpFlex tramp.
Purchased for $899.00.
Bought this for grandkids 10 & 5 yr...they love it...It took abt 3 hrs to put together. Still cannot get the last pole in net.. maybe we're just wimps....broke off a couple velcro ties probably from pulling on them...But looks great..Bought the projam..its nice as well..I'm very glad I bought it, and hope n believe it will last long time.
Purchased in April 2019 for $760.00.
Great product & outstanding customer service
Trampoline is great - love the size, plenty of room for both my children to jump at the same time and big enough to also fit a couple of their friends on at the same time.
Customer service is exceptional - not very often you find this these days!
Purchased in December 2015 for $899.00.
We purchased this trampoline for my daughters birthday!!! She absolutely loved it along with all the other neighborhood kids. Our neighborhood had a strong windstorm which ended up causing damage to the trampoline ( flew in the air and flipped over). Jumpflex went above and beyond to get the parts for me at no additional cost. Thanks JumpFlex
Purchased in April 2019 for $700.00.
We purchased the 12ft Trampoline for our two boys (4 and 6 years) for Christmas. Wow! What a great product, we are super impressed. Our boys love it and have spent hours on it already. The quality is exceptional. My husband and Dad put it together in about 1.5 hours. Looks great in the yard and is a great size. Also seems really bouncy and I love the safety features of it. We also bought the slide, basketball hoop and sprinkler which have all been put to good use. So so happy! On another note, the customer service is outstanding, quite ...a rarity these days it seems. I spoke with a gentlemen on the phone when the free shipping code I had wasn't working (turns out it had expired). He went over and above to rectify. Thanks so much we are rapt!
Purchased in November 2018.
- Trampoline Flex140 Lifestyle (14ft)
- Verified purchase
Absolutely outstanding after care customer service!
I 1000000% recommend this company not only is the trampoline good quality the after care service is fabulous!! 10 stars to that, very kind company not only after your money but after your satisfaction.
My kids love it and adults can go on too. They have all the accessories and ride there little bikes in it also haha so versatile. Thanks again to all the lovely staff / team at jumpflex.
Purchased in May 2018 at Jumpflex.
Good for the kids
I bought the Classic-100 city 3 years ago. It is still in good condition, netting is still intact and mat is fine.
It's a good trampoline, I liked it because the netting and padded mats protected you from the springs.
My daughter loved it, she was 10 when we first got it.
It was a good price and had the safety features I was after
I would recommend it to others
Fantastic product, Fantastic service!
Purchased the Jumpflex 140 foe my children for Christmas after seeing positive reviews. Also purchased the ProJam basketball attachment shortly after the initial purchase. Set up was simple and took the 2 hours as stated (2 men assembling). Had an issue with a broken graphite rod after a short period with the ProJam and contacted Jumpflex direct. Within a couple of days I received a response and delivery notification for a new set of rods at no charge. Both the trampoline and ProJam are fantastic products and I cannot fault the after sale service. I would happily give 6 stars if I could.
So far, Great
Its sturdy and stable, but very early days, we will see what is like in a couple of years. Wow. It takes a bit of time to put together, but that's expected of any trampoline, we love the design and it's easy to clean, just hose off. I love it that my son can just grab the net and lean on it full body weight, very good quality.
- Trampoline Flex120 Urban (12ft)
- Verified purchase
This trampoline is amazing. Ordered on a Thursday night and it was delivered Monday. Easy to follow instructions to assemble (husband and 4 mates took 1.5 hours). My 3 year old loved it for Christmas and jumps for hours every night with my husband (over 100kg) and the trampoline is stable and doesn't move.
Also got the jumpslide and it's a huge plus
We ordered jumpflex over lifespan kids due to weight rating and larger warranty.
Excellent service, easy to put up
I did a lot of research into trampolines, including reviews, build quality, warranties, and weight ratings ( Jumpflex = 250kg). This led me to Jumpflex. I ordered it online just 8 days before Christmas. I followed up on the telephone with the company regarding delivery, as this could not be guaranteed before Christmas, however the gentleman I spoke to said he would contact the factory to see if they could expedite my order. Following tracking I contacted Toll couriers to keep up with delivery. Delivery occurred 4 days prior to Christmas. I cou...ldn’t be happier. Instructions are clear and easy to follow. Construction was straightforward. My 13 yo son has already spent a lot of time on it, and the 12ft is perfect for our yard area. He can easily do his tricks on this size trampoline. Great quality, great service. Happy customer.
Awesome customer service
I contacted Jumpflex via email regarding a warranty claim. I sent the email late Tuesday evening and had a response first thing Wednesday morning with a reference number showing the part has already been sent out to me. Awesome service and if you are thinking about purchasing a trampoline I would highly recommend Jumpflex!
5 STAR Trampoline and Customer Experience
I have just over 2 year old twins who started their trampoline experience two days ago. I haven’t been able to get them off!
Customer service has been exceptional.
Putting the trampoline together was very easy and the quality is excellent. The 12ft is perfect.
Perfect value for money and 100% trust in the servicing of any warranty issues should they ever arise.
Awesome trampoline but mind bogging sunshade design
Love the trampoline! Looks great and of good quality.
But the sunshade collects rain water : ( and also tend to fray easily. Adults have to get on it to help drain the sunshade after it rained to avoid tear to the sunshade. Could not believe both products are of the same company. Can't Jumpflex borrow some ideas off other sunshade designs??
- Trampoline Flex140 Lifestyle (14ft)
- Verified purchase
We have three children (6 to 13) who love the new trampoline. We love knowing that all five of us can go on the trampoline at the same time safely and play together knowing that this high quality unit will handle the weight. The extra basketball kit is an awesome addition but the best thing so far is the water sprayer. On those hot summer days playing outside with water is great for all ages!
I have had one of your tramps for a few years now but I have found I am constantly having to pull down the the net over the poles.
The velcro straps are all starting to get brittle and break off.
Have you changed the design to stop this from happening.
Service is excellent
Girls love the tramp. Haven't broken it yet after 8 months and when the 9 year old climbed a pole she tore a Velcro strap and having asked to buy another ...jumpflex shipped a pack out for free. Superb service and the trampoline 12ft. Is a goer! Well made &
Recommended and the price is worth it compared to vuly or others.
October 6th 2018 Update: After a year.
Usually 3 girls on tramp acting like sugared up Bobcats . Combined weight of 130kg and growing. Would've thought safety nets would tear by now but still holding. Qld sun has fade...d safety pads but ok still. I'm currently 103kg and all 4 of us have fun. Will be interesting to see condition after 2nd year has passed but for now were happy to have bought the tramp and have so many happy hours from it. Not one injury by the trampoline but from girls fighting on it.? Many. Laugh out loud nervously.
We bought this after reading other reviews and were not disappointed! So glad we went for the 14 foot-it’s huge and the outwardly curving safety net makes it feel even bigger! The high weight rating is great too-we can all get in it together. It might be more expensive than other trampolines, but trust me it is WORTH EVERY PENNY!
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Questions & Answers
Can I attach a basketball goal to any jumpflex trampoline?
Thanks for getting in touch with us. Yes, our PROJAM basketball hoop accessory is compatible with all of our FLEX model trampolines and sizes. I hope this helps
Is the Flex 100 big enough to do flips on?
Hi there, yes, the Flex100 10ft model is large enough for one person to do tricks on - thanks for getting in touch!
Just wondering what you would expect the life of the net, padding, mat and other plastic components to be in the Australian climate (we live in SA with hot summers and lots of sun). The last trampoline we bought said their parts were UV protected but all broke down within 2 years. Is this normal? Thankyou.
Thank you for getting in touch with us! The expectant life for these parts varies between 4-5 years when maintenance is kept up on these parts (e.g. washing and wiping down of the mat/net/pad etc regularly). Our warranty of 3 Years on the safety net and pad and 5 years on the Jumping mat back this up. Jumpflex™ trampolines have a UV protection of Level 6 - which is the highest protection for plastic parts.
Hope that helps!
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