1,342 reviews
Reviews with attachments
We bought the medium oval in red for our 7 year old daughter for Christmas and booked the installation service too. We were over the moon to hear that the installation was scheduled for Christmas Eve and when the installer contacted me to arrange the time he couldn’t have been nicer to deal with. The installation was amazingly professional and… Read more · 1
speedy and with it being Christmas Eve it was easier to “hide” until Christmas. Our daughter was so excited when she saw the trampoline on Christmas Day and has been playing on it constantly ever since! We couldn’t be happier with the service, the installation and the product itself! Thank you so much!!!!!
We’ve had our Springfree Large Square trampoline for several years now, and it’s been a constant favourite in our backyard. The build quality and bounce are excellent, and my kids absolutely love it. Recently, we had to replace both the net and the mat, which came at quite a high cost, but even so, I wouldn’t be without this trampoline. It’s one of those purchases that truly earns its place, year after year. Show details · 1
We inherited our very well loved spring free from our neighbours whose kids had grown up, I called customer service to order parts as after many many years the net had some holes and the mat was a bit lax. Very smooth experience and literally 2 days later it arrived in far North Queensland. Very quick to replace everything and the trampoline is… Read more · 1
like brand new! Our girls adore it and are on it every afternoon, a must have for any family with young kids, even our 1 yr old is obsessed!
Very happy – Very pleased with our trampoline, great quality and excellent assembly service. Highly recommend. Show details · 1
Great quality trampoline. My 11yo and 8yo kids love it and have spent more time outside than ever before! Have had 4 kids on at the same time without issue; 3 x 11yo boys and an 8yo girl. Very fast delivery - within a few days. Minus one star due to assembly - took several hours for 2 very strong males to install. If you can afford to have it… Read more · 1
professionally installed, I would recommend you pay the extra. We also got the sunshade which was expensive for what it is. We have had one of the clips come loose, so I would recommend tightening them regularly.
Subshade leaves a 30cm gap around trampoline. For $200 you would expect it to be made to fit the trampoline. Show details
In-depth reviews
--Update-- Terrible pre-sales service – ---Update--- - Someone higher up reached out and professionally resolved the issue and agreed to honour the deal - All this could have been avoided - Would recommend their managers be trained in customer etiquette and service rather than offer nonsensical and unsolicited advice Ill update this review on receipt and use of the trampoline. … Read more
--Original Review-- - Purchased a trampoline from "Toybuzz" one of a few authorised retailers and probably their biggest reseller. $1,899 for Large Oval Trampoline - Toybuzz cancels citing a "stock issue" then jacks up the price with item still available in stock - Springfree confirm they don't hold stock and it comes from them direct and theres no stock issue - Springfree will not honour the price, but will honour the new price only - so will only honour what they feel like honouring - Springfree then tell me to send a copy of the invoice - The smug representative, alarmingly a manager, compares how Springfree trampolines to how milk is sold at Coles - They made a big deal of it and decided not to do anything - Here, you have an unscrupulous re-seller and a company that really doesn't give a toss - Good product or not, when you have a problem expect an education followed by a comparison to how milk is sold Nice.
We appreciate you sharing your feedback with us. As… Read more
Springfree mat and enclosure replacement after more than ten years – After more than ten years in the open, subject to full sun with rain, hail and snow and the roaring forties, the stitching around the zip and webbing on the enclosure and on the mat was failing. Many many hours of safe enjoyment for 3 adult kids and 5 grandkids and friends now set to continue, hopefully for just as long or even longer. Mat and… Read more · 1
enclosure are not under warranty, so after some delay we purchased the new ones. Assembly/disassembly is not for the faint hearted, but follow instructions to the letter and watch many videos and animations, persistence pays off. The top edge of the enclosure is probably tighter than it needs to be, but straighten out any kinks twists and catches, and stretch it gently. I had to cut the old one. Pay attention to the anchoring! Amazing product, old frame, rods and anchors even circlips, are all still servicable and the whole thing looks new again. Very pleased, so far in total it has cost us just 67 cents per day and no injuries at all. If it last another 10 years, that will be just 33.5 cents per day. Money well spent, thank you Springfree.
5/5 Stars - A Game-Changer for Our Backyard! – We are absolutely thrilled with our new Compact Oval Spring Free Trampoline! From delivery to installation, the entire process was seamless and stress-free thanks to the exceptional team. The trampoline was delivered quickly, and the installation team did an outstanding job setting it up. We opted for the basketball hoop and steps, which have… Read more · 1
been a huge hit with the kids.
Safety was our top priority, and this trampoline exceeds all expectations. The enclosed net around the edges provides unparalleled peace of mind, eliminating the risk of falls off the trampoline. Our kids can bounce, play, and laugh without worrying about getting hurt.
The compact oval design fits perfectly in our backyard, and the kids can't get enough of it! The Spring Free technology ensures a safe and enjoyable experience.
We highly recommend this trampoline to any family seeking a fun, safe, and hassle-free backyard solution. Thank you, Spring Free, for bringing joy and excitement to our home!
Positive reviews
This trampoline is fantastic and perfect for our energetic boys. The warranty and service is amazing - after more than 5 years of use we had a tear near the zip and were sent a free replacement net. Then the mat started to give at the edges after 6 years and they sent us a free replacement mat. Such great service and value and my children have enjoyed this trampoline so much! Show details · 1
Tough but possible to assemble solo. Solid materials. My kids 3-10 all love it, with a 10 year warranty on frame, mat, and net, I'm somewhat hoping my future grandkids can enjoy it too. Time will tell. Going strong a week in. Show details · 1
Assembly done by me and partner , instructions are good , although we did have to back track sometimes ie net fitting .very nice construction ,and the bounce is much better than our previous spring trampoline we are happy Show details · 1
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Negative reviews
Read the reviews and thought what a great Christmas present for the kids, have had 4 adults spending hours trying to assemble this. Gave it a 1 star as we cannot install it, it is ridiculous, followed the instructions and even looked on YouTube where they make out that connecting the matt to the mattrods is so simple, nothing could be further from… Read more
the truth. We are all pulling up injured trying to install it, kids will be disappointed to find it still in pieces Christmas morning, I wish I had never bought it
Hi there, We're so sorry to hear about your… Read more
The trampoline was great, but I didn’t realise when we kept ordering new parts the frame was discontinued so now we have a near new mat, net and poles but no frame which is very useless. Show details
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We bought a replacement safety screen as old zippers had failed. Instructions on BILT and website weren't accurate for older trampoline. Coloured marks all worn off frame. Took 3 people over 3 hours to get it right. Show details
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Recent reviews
I put 5 stars as the product quality is top notch and, most importantly, the kids love it are finally leaving their phone on the shelves to go bouncing like mad. If I had to rate a more personal experience, I would have rated 3 stars for all the sweat in putting that thing together. ;-) Show details · 1
Thought of getting a Springfree Trampoline for awhile now, have seen n heard about them, I have a 5 yrs old granddaughter who I brought it 4, occasionally her 14 yr old sister has a jump. My daughter n 2 males help put it up, with some difficulty, especially the mat n rods. But overall I’m pleased I purchased it, she has hrs of fun on her own, n it’s there to create more hrs of fun to share. Very safe n stable for her. Show details · 1
One of the best purchases for the children ever made, though it took a little while to put together (Christmas eve) it has been used almost ever day over the last 13 months, great quality Show details · 1
Grabbed a new basket ball as the prior met with an untimely interaction with your dog. Love the new layout of the store and the new products available! Will likely be back before Christmas! And of course kids adore their trampoline still- can spend hours on there! Great service and help again as we have to to expect from spring-free!! Show details · 1
Our grandkids barely say hello to us now when they visit. The Springfree trampoline is where they are heading. We love that the design had safety at it's core. We are so rewarded by this purchase. Show details · 1
Best trampoline ever! My son (5) has had this for 3 weeks and has barely gotten off it since! The bounce is amazing, sunshade is a game changer for hot QLD weather coming! Summer is going to be awesome! Show details · 1
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Amazing, safe and fun trampoline. A win for both kids and parents (complete peace of mind for no nasty spring accidents). My three year old and eight year old love this trampoline. Love you can buy parts if needed to repair, very sustainable and great communication from the company. Show details · 1
We bought this trampoline for my daughter's second birthday and all I can say is, WHAT AN INVESTMENT! She LOVES it. My only complaint is that I now have to sit in the cold while she jumps for up to an hour, and sometimes it can be tricky to get her off! I feel completely at ease watching her run, jump, and practice 'Stella slams', and appreciate all of the safety measures. Couldn't recommend more to potential purchasers! Show details · 1
Love this, such a great investment. Daily use and my 8yo just discovered he can practise his cricket skills on it. Great oval shape allows 2 kids to comfortably and safely bounce at the same time. Show details · 1
Me and my 14yr old daughter were able to assemble this trampoline together. My girls 2 through to 14 love this trampoline. I love no springs and the material of the net. Reccomend these trampolines. Show details · 1
fast delivery to a rural location (Orange) fantastic choice of colours great product info - area comparison between shapes and sizes was really helpful to decide which one to purchase for my grandson We still have one that is 18 years old and still going strong in its original form!!! Show details · 1
Best Customer Service – Purchased a mat for my medium springfree trampoline R79 from Springfree warehouse Cheltenham. Very good customer service from Joel Joseph and my kids really enjoying the trampoline at home especially in this school holidays. Thanks Springfree Show details · 1
Good looking trampoline – My 2 girls (aged 3 and 6) love this trampoline. It's a decent size and gives them lots of room to run and jump around. Has a nice bounce. It is a good looking trampoline, which is very important given that I spend all day looking at it out my glass doors! Show details · 1
Better than Vuly – I have had a Vuly which deteriorated after 6 years. The Springfree trampoline is far superior in quality and the oval size is great for tricks for older kids. Show details · 1
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Hi there, Unfortunately the sunshade is unable to be… Read more