Just Better Care

Biggest crooks in rockhampton booked up over $13 000 worth of work for clients not one complaint refusing to pay will be reporting a fraud complaint to Queensland Police and my gov aged care

Red flag!! Terrible! Bullies - Just Better care Sunshine Coast Red Flag. Do not pay on time, mismanaged, disorganised and use intimidation. The owner is an absolute bully, rude and disrespectful. Takes no responsibly to lack of staffing, and non payment. Horrible!!

RED FLAG!!!!!!!!! AVOID THIS COMPANY!!!!!! The worst company to deal with, they don't pay invoices in an appropriate time frame to providers, everyone tells you a different story as to when invoices will be paid they are currently 7 weeks in arrears on paying us, unfortunately for our client we will be forced to… Read more

stop working for them until all invoices are paid in full and upto date.

Our client is currently looking into changing because they are so bad to deal with.... They had to wait over a month for an activity statement, absolutely disgusting.

A nightmare for the staff – Working in this company is just a disaster. Hierarchical abuse, perpetual devaluation of staff, judgments,...they really don't mind about the workers.They force employees to perform some tasks that are impossible to accomplish (management seems completely disconnected from the reality of daily work) and then they put a completely threatening… Read more

pressure. They make it clear that this is laziness when it simply cannot be done. The staff are oppressed and depreciated. It's not social and not professional at all (it's probably why it's under paid and all staff leave). It's a shame, if the management was more social and human it could change the team/work atmosphere...but unfortunately it's not the case.

Left feeling furious and heart broken – Honestly it's been hard to come to this but I want to warn people that even if a company looks good to begin with everything can change. This company took money for below average care . My father was without a physio and died from a fall . The physio was not willing to come again until JBC put in railings . As a carer I had to basically organise… Read more

it myself and then had issues getting it approved - it took the entire time my father was with JBC to get the rails put in . I may as well have been self managing his fund . He never saw the physio again before his fall and had had the rails installed months earlier . They simply didn't do their duty of care as providers . It scares me how many people do not have carers to oversee their packages and what they must be lacking in services . The package manager seemed to get busier and less attentive as time went by. I believe they are simply understaffed and potentially bunt out themselves or have too many packages to manage and can not be satisfactorily attentive to every client . This was my general experience with MAC, all providers are running on empty . Don't know how we let standards fall so far, they are expensive private companies yet they act like a struggling govnt run organisation - pointless, felt safer with the Commonwealth health services !

Hopeless – Where do I even begin. If your client/s choose these guys for better care RUN. I will be posting again, but not before an ombudsman. This coordinator has just dismantled and destroyed everything that NDIA my clients parent, Canberra (yes directly involving my clients), their now previous Speech Pathologist (and they are only amongst a few),… Read more

everyone's efforts just ignored. This woman has no idea what she just walked into and destroyed to suit her own needs. I AM taking this further... All the way. The participants did nothing to deserve this. Disgusting and we are not teenage baby sitters with an allowance.

Walk in, inexperienced and have ruined the participants (children) support within 2 weeks.

I don't need this rubbish, I have an immediate family member just diagnosed with cancer. This issue was already felt with and these idiots decide support workers can drive 416hrs without non labour travel at all, at my cost, when I am skiable, entitled and work for myself. Honestly, they've no idea.

RUN RUN RUN

The participants parent is stating they didn't 'UNDERSTAND it the way three coordinator put it to him and now, in his own words "I don't know how to fix it". Then HIS mother started the same thing when she called me. That's the participants grand mother.

They've caused a catastrophe. The LMP for ministry of health has already been involved to ensure this would not happen and yet, here we are.

RUN is my advice.

Would you, drive 4hrs all up, plus 2hrs of support to be left with $90?

No, neither will I.

Patronising rude to work for – Unfortunately this company based in Adelaide do not care for their staff. They are rude, patronising and make judgements without getting facts. If you want to be supported as a staff member don't work here

The Dream Team – Just Better Care would be by far most the Best company I choose as I had come from another company and was very disappointed I then decided to look for another company and found Just Better Care The staff are very helpful and pleasant The team of workers are kind loving and caring I hear the laughter of my Husband when he is being showered The… Read more ·  1

team I call my Dream Team are the most professional and I am so happy to have teamed up with Just Better Care From the office to the staff They are impeccable

Overall great experience – Fantastic home care providers. Approachable and friendly care workers. Highly recommend. Show reply

Very kind staff – Flexible and good provider! The care manager and support workers we we have are very kind and patient to my grandfather who suffers from Dementia. Show reply

They're genuinely caring! – At first, I was a bit hesitant about choosing a franchise home care business to look after my mum. However, I’ve been thoroughly impressed with the service from Just Better Care Melbourne Metro North. The staff are consistently friendly, knowledgeable, and genuinely caring, always going the extra mile to ensure both clients and families feel fully… Read more ·  1

supported. They communicate clearly, provide detailed information without any pressure, and keep families updated about their loved ones' care. It’s clear they genuinely care about the wellbeing of their clients, and their professionalism and dedication are outstanding. I highly recommend Just Better Care!

Excellent! – I’ve always had a positive experience with the staff of just better care Show reply

Just No Carers Available – Where are the carers ?. After one month still no carers. I have been advised they have no carers available but they are very happy to take money from my aged care package and provide nothing.

A terrible experience – By far the worst place I have ever worked. Very unprofessional, extremely rude and treats its workers with utter distain. Grossly under paid.Another [Content Removed].

Fantastic Service - Locally owned – Responsive and always there when we need help. Carers are wonderful and always go above and beyond. Show reply

Unprofessional Conduct – [Name Removed] JBC’s customer care manager, does not give NDIS participants with a disability the right to make decisions while being supported by JBC. [Name Removed] tries to intervene into the medical treatment that has been prescribed and monitored by medical professional practitioners, even though he does not have a bachelor’s degree in social… Read more

work, or bachelor’s degree in nursing. Good support from the support workers and [Name Removed], however with a leader like [Name Removed] people who care about about services for people they care about, and want them to be treated fairly and shown respect and dignity, look for other services while [Name Removed] is Just Better Care’s Manager. Michele

Terrible over priced and under service. Not recommended – In my opinion, this company must be the worst or I cannot imagine worse. They focus on money and not care. I installed cameras inside to monitor my mother because she falls because of Parkinson's causing many recent visits to the hospital. JBC only come 3 times a week and will not come for 1 hour 7 days a week instead insisting on 2hours 3 days… Read more

per week. They have complained about the cameras being there and threatened my 90 year old mother with withdrawal of services. Then proceeded to claim that I had done structural work that required and occupational therapist to visit to view the work for which they charge large fees. There is no structural work, they simply plug into a normal power socket. They failed to notice flat batteries in the smoke alarms or the fact her chairs were so low she could not get out of them. The complaints are too numerous to list. My mother is afraid of them and I am concerned about it. They push contract clauses and terms of service clauses at her that confuse her and cause her distress. The intimidation clearly must be deliberate. They don't give a hoot about the wellbeing of their customers.

Extremely rude and unprofessional – I called the office to follow up on an invoice I sent awhile ago for services provided to a client that was plan managed by Just Better Care. I spoke to 3 different people, 2 out of 3 were rude. The frustration and annoyance of the first person was palpable over the phone. She kept asking me which facility this client was in despite me repeating… Read more

that the client lives at home. The second rude person was beyond rude. She insisted that Just Better Care does not provide plan management but after pointing out to her that their website states it does, she said I clearly got the wrong office, and only then, decided to explain that different offices provide different services. I asked her for the phone number of the correct office and she that said she didn't know which office the correct one was as they have many. She then said the organisation I work for has a horrible system for not asking the client more questions, such as which office is responsible for their plan management (as if clients are going to know exactly which office manages their plan). She asked me if I knew the email address I sent the invoice to, to which I said yes. She proceeded to say, "A NORMAL person would send another email to the same address to follow up on the invoice or ask them for their contact number". She mentioned "a normal person" (would do this or that) a few more times after.

This company claims that they are in the business of service provision in the aged care and disability sector. I am not an aged care resident and neither do I have a disability. I am merely an allied health service provider. The way I was treated on the phone was shocking, to say the least. I dare not think how people in a disadvantged position who are not able to stand up for themselves, such as aged care residents and NDIS participants, are treated by this company. Imagine having implied to you that you are not a normal person, especially when living with a disability. Stay away from being abused by this company! Just Better Leave!

Disappointing company – Worked for the company in Fyshwick They close down without notifying staff or customers customers were left waiting for service Such as shopping doctors appointments and personal care without receiving any

JBC Northern Beaches branch NSW – Terrible. The carers lie about what happens to make family members look bad, which is deplorable. They don’t care; don’t do what is asked of them with their client. They dispose of family property when not needed too. Terrible. I don’t recommend them at all.

Very poor – Very poor communication. They truly don't care about anyone. They just want to meet the quota and provide very poor service which then filters down to care givers. Wouldn't recommend them to my pet cockroach.

Over priced and understaffed – Gippsland Version of this company. Increased its fees by 100% (doubled) in a year. Provides no service - we do all the arrangements with staff- told us in February that we need to increase the service hours to justify the package level (4) so we did, and now 2 weeks before Xmas they tell us there is no money left to provide services over the public holidays.

Excellent communication and care – I highly recommend just better care, Geelong. I required help for my Dad who lives in Geelong, I live in Melbourne. This distance has been causing me distress, especially during lockdowns. When I reached out to Marianne, she came onboard with professionalism and expert care in every step of this process. Aged care packages can be confusing and at… Read more ·  1

times difficult to navigate through. With Mariannes assistance, this process was a breeze. The assessment on my Dad left no stone unturned and all his needs were met. My Dad has had very positive experiences in home cleaning and care of monitoring His blood sugar levels. My Dad was so impressed, he stated the care given to him and his home was, “exceptional.” I wish to thank Marianne and her team for the professional care given. I feel very happy that my Dad and I have made the right choice by choosing Just Better Care. Thank you Marianne for helping my Dad to live safely and independently in his loved home. You are a star!!!

would not use this provider – Very over priced compared to other quality providers, very poor communication skills and not sensitive to family requests. Some workers were good but few had no interest, claimed overtime and left well before the finish of the shifts.

Dishonest, unscrupulous, unprofessional – The Riverina Branch is misusing Government funds provided through MyAGED CARE for items not approved under packages. They are using untrained, uninsured staff. People are being paid to clean their mothers houses and take their mothers shopping or to appointments. Even mileage allowances for driving family. Workers claim for hours not worked.