Great Aussie company to deal with.
It has been a pleasure dealing with Just Fitness. I bought a couple of machines on the phone a few years back and they were express delivered to me in Canberra within 3 days. Units are still going strong and I've always received excellent maintenance advice from them over the years. Also, recommended them to a few of my family and friends too.
Bought a treadmill about 5 years ago and its still going great. Just had it serviced and got the same great service as ever.
Great Service & Product
Purchased a few items from the Epping store for my home gym. Items were delivered in timely manner, installed and setup correctly. Excellent service all round.
I had a problem with the connections which led to incorrect display of parameters in the console.
Alex the customer Service representative from Just Fitness ( Heidelberg Store) sent their technician promptly to fix the issue.
Hi, purchase a Ti2300 treadmill 2 1/2 years ago and thought after purchasing cheaper treadmill before that purchasing a better one that it would last longer than 2 1/2 years. The screen has just die, but machine has power, they have told me that a part could be $700+ and another $200 for them to come out. Very disappointed, think at least when purchasing treadmill under $1000 if it blows up, not so bad but when you purchase over $2500 think you expect more. VERY DISAPPOINTED
Excellent and very friendly service at the Heidelberg store.
I have purchased all my equipment for my home gym from the Heidelberg store.
I am a repeat customer because of the excellent, honest and friendly service from the Heidelberg team as well as their service support from Mandy and her team.
Thank you Alex for another positive experience today. I look forward to receiving my new spin bike shortly!!
Very happy with my purchase
Purchased the Grand TI2300 treadmill and so far I am very happy.
Living in QLD I was unable to visit the store to try the treadmill, Saad and his staff were most accommodating including a face time call so I could see the treadmill in action. I did plenty of research and went to my local sports stores to compare products and did not feel the service was as good nor could I find a treadmill with the same features.
I read the reviews about the company before purchasing and there are definitely a mix of reviews, so I had to base my decision on ...
Treadmill was great but had issues with incline motor after 18mths. The treadmill was replaced fora new one at no cost. Awesome service!
Bought a treadmill around 4 weeks ago. Product is fantastic, sees use every day. Delivery was timely and in perfect condition , Alex is a champion
- Just Fitness
Mandy was very helpful and when I realised it couldn’t take up the contract made it very easy. Not often you would give 5 stars when you don’t use the product - but I would return again because the service was so good.
Outstanding team effort. Quick to deal with my problem.
Made contact with the repair team. Problem with the drive belt, team was quick to respond and arrange a service person to replace and fit a new belt.
- Just Fitness
Happy with my spin bike and the post sales service received
I bought a Grandextreme SP211 spin bike from this company. I work a FIFO job in very remote Australia and needed a bike to help keep me fit. They shipped the bike to our Adelaide haulier for free as requested. From there it travelled up to my outback location. Well packaged in a sturdy box and easy to assemble. Given its 1600km journey its perhaps not surprising that there was a minor issue - bike was making funny noises after a few uses. Phone support was excellent and correctly identified the issue - a sensor on the fly wheel had become detac...hed. I needed to wait a few weeks to get the correct sized tools to my location and the support team from JF rang and emailed me frequently to check how things were going. In the end the fix was relatively easy to sort with guidance from Just fitness. Bike works perfectly now and has made a huge difference to me. I've had it for almost a year now and love it. I would recommend them and buy from them again.
These guys are the worst fitness company to buy things from. Brought a treadmill & the two weeks the tech guy came out to check electrical I turned the button on & a spark came out of the switch burnt my finger went to doctor received treatment, the treadmill was fixed by just fitness tech guy but still electrical played up tech guy came back look at it for 5 min then said its ok then left. I'm not risking an electrocution for any product I then called the owner I proceeded to tell him I wanted a refund he said I'm not refunding the treadmill i...s fine even though the tech guy stayed for five min. I said I just brought it new & any product that's faulty causing harm should be refunded, he said we don't have a refund policy even though there is an assessment for return on there policy, he then said I'm not giving a refund People hallam just fitness do not buy anything they will rip you off. I knew he was going to do this so I have doctors report, pictures & will talk to consumers affairs & get legal advice, I also recorded the phone conversation I had with him & use that also. I will stop this from happening to anyone else.
bought a cross trainer and spin bike 7 years ago from the Bell St store. Product knowledge and service was great. They have been regularly serviced by Mandy and her team and their service and delivery has been 110%.
Bought grand power 648 treadmill is very good, great service, will go back for more stuff. Store was cool on a hot day best part.
- Just Fitness
Good Service. Very Fast Delivery.
Bought a Schwinn 170i Programmable Upright Bike online. Staff were prompt in answering my email questions about the bike. Ordered on Thursday, in Adelaide, bike arrived Monday - very happy with that. Good price on the bike too.
Brought a treadmill from the Hallam store. Staff were very friendly and more than helpful! Would definitely recommend and go back to them!
Not worth the money
I live in Adelaide and 4 years ago I bought a Grand XtremeiBike SP 211 Spin Bike, within 3 months the computer failed, since then I have had 5 computers fail on me. The service was below average and had to wait up to 3 weeks to get a replacement. The last time it failed a service guy came out and had to fix the wiring and this cost me $100, this bike should be an anchor as it is a heap of Chinese junk. If you are an avid bike rider then I suggest you buy a Smart Trainer.
Amazing Products & Amazing Service!
I purchased a treadmill and spin bike about 3 months ago now, the sales staff were very knowledgeable and friendly. I found prices to be fair and reasonable as compare to some of the other stores in my area.
- Just Fitness
Poor after sales service & communication
We bought a Tunturi F30 upright exercise bike from the Frankston Just Fitness Store about 3 years ago and didn't have any issues with it till this year, after the warranty had expired. The LCD control unit failed, nothing was visible on the screen, you couldn't set any programmes and couldn't get any resistance on the pedalling - therefore the bike became unusable. I went in to the Frankston Just Fitness store on 07-Jul-2016 with the failed control unit and asked the staff member ([name removed]) if I could get a quote on a replacement or getti...ng it fixed. I advised her I was aware it was out of warranty and just wanted to know what was possible and how much it would cost. She took the LCD unit and filled out a "Service Request Form", advising me I would be contacted in due course. About 2 weeks later I get a phone call from someone saying "Do you want to get this fixed/replaced?", and I reply, "Yes please, I need a quote, that's why I sent it in." (First warning bells going off) Another 2 weeks go by and no contact so I ring the head office number to see what's going on, and a male staff member said he would look into it. A couple of days later I get a phone call back saying they need the Serial No. of the bike to work out which control unit is needed - despite me having actually returned the dead control unit to them. As requested I email those details to firstname.lastname@example.org on 08-Aug-2016. On 13-Aug-2016 I send another email to email@example.com asking if there has been any update, and could they just say "Yes - available at $X or "No - unavailable" so I can make a decision and get on with it. I requested a "Read receipt" for this email and the message was read on 16-Aug-2016. It's now the 28-Aug-2016 and I'm still waiting for a reply. I also actually went in to the Just Fitness Frankston store a couple of weeks ago and looked at new bikes to see what prices they were. I mentioned to the male staff member in the store that I had bought a Tunturi F30 from them previously and was having after-sales service issues and he said "Oh, we lost the contract with them." The communication re this after-sales service matter has been very poor. Even if something is not available or Just Fitness themselves are getting the run-around from a supplier and can't give me an answer - why can't an email be sent to me explaining what the situation is? It's not that hard is it? Reading other negative reviews of Just Fitness on here, I see I am virtually guaranteed to get a reply from the "Just Fitness Official", probably justifying the delay and laying the blame somewhere else other than with their company. It's a shame it takes a public review to get a response. Just Fitness - if nothing else have a look at your communication with customers - there is vast room for improvement. Despite Just Fitness being virtually the only store of its kind in Frankston, they have lost me as a customer. I would have no faith in getting proper after-sales service for their products in the event of a break-down and am going to buy a new bike online. (P.S. to Just Fitness - you don't have to bother getting back to me about the "Service Request Form" - if you were ever going to. The bike is going to the tip.) August 30th 2016 Update: Update
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