I had a problem with the connections which led to incorrect display of parameters in the console.
Alex the customer Service representative from Just Fitness ( Heidelberg Store) sent their technician promptly to fix the issue.
Hi, purchase a Ti2300 treadmill 2 1/2 years ago and thought after purchasing cheaper treadmill before that purchasing a better one that it would last longer than 2 1/2 years. The screen has just die, but machine has power, they have told me that a part could be $700+ and another $200 for them to come out. Very disappointed, think at least when purchasing treadmill under $1000 if it blows up, not so bad but when you purchase over $2500 think you expect more. VERY DISAPPOINTED
Excellent and very friendly service at the Heidelberg store.
I have purchased all my equipment for my home gym from the Heidelberg store.
I am a repeat customer because of the excellent, honest and friendly service from the Heidelberg team as well as their service support from Mandy and her team.
Thank you Alex for another positive experience today. I look forward to receiving my new spin bike shortly!!
Very happy with my purchase
Purchased the Grand TI2300 treadmill and so far I am very happy.
Living in QLD I was unable to visit the store to try the treadmill, Saad and his staff were most accommodating including a face time call so I could see the treadmill in action. I did plenty of research and went to my local sports stores to compare products and did not feel the service was as good nor could I find a treadmill with the same features.
I read the reviews about the company before purchasing and there are definitely a mix of reviews, so I had to base my decision on ...
- Verified customer
Happy with my spin bike and the post sales service received
I bought a Grandextreme SP211 spin bike from this company. I work a FIFO job in very remote Australia and needed a bike to help keep me fit. They shipped the bike to our Adelaide haulier for free as requested. From there it travelled up to my outback location. Well packaged in a sturdy box and easy to assemble. Given its 1600km journey its perhaps not surprising that there was a minor issue - bike was making funny noises after a few uses. Phone support was excellent and correctly identified the issue - a sensor on the fly wheel had become detac...hed. I needed to wait a few weeks to get the correct sized tools to my location and the support team from JF rang and emailed me frequently to check how things were going. In the end the fix was relatively easy to sort with guidance from Just fitness. Bike works perfectly now and has made a huge difference to me. I've had it for almost a year now and love it. I would recommend them and buy from them again.
These guys are the worst fitness company to buy things from. Brought a treadmill & the two weeks the tech guy came out to check electrical I turned the button on & a spark came out of the switch burnt my finger went to doctor received treatment, the treadmill was fixed by just fitness tech guy but still electrical played up tech guy came back look at it for 5 min then said its ok then left. I'm not risking an electrocution for any product I then called the owner I proceeded to tell him I wanted a refund he said I'm not refunding the treadmill i...s fine even though the tech guy stayed for five min. I said I just brought it new & any product that's faulty causing harm should be refunded, he said we don't have a refund policy even though there is an assessment for return on there policy, he then said I'm not giving a refund People hallam just fitness do not buy anything they will rip you off. I knew he was going to do this so I have doctors report, pictures & will talk to consumers affairs & get legal advice, I also recorded the phone conversation I had with him & use that also. I will stop this from happening to anyone else.
Not worth the money
I live in Adelaide and 4 years ago I bought a Grand XtremeiBike SP 211 Spin Bike, within 3 months the computer failed, since then I have had 5 computers fail on me. The service was below average and had to wait up to 3 weeks to get a replacement. The last time it failed a service guy came out and had to fix the wiring and this cost me $100, this bike should be an anchor as it is a heap of Chinese junk. If you are an avid bike rider then I suggest you buy a Smart Trainer.
- Verified customer
Poor after sales service & communication
We bought a Tunturi F30 upright exercise bike from the Frankston Just Fitness Store about 3 years ago and didn't have any issues with it till this year, after the warranty had expired. The LCD control unit failed, nothing was visible on the screen, you couldn't set any programmes and couldn't get any resistance on the pedalling - therefore the bike became unusable. I went in to the Frankston Just Fitness store on 07-Jul-2016 with the failed control unit and asked the staff member ([name removed]) if I could get a quote on a replacement or getti...ng it fixed. I advised her I was aware it was out of warranty and just wanted to know what was possible and how much it would cost. She took the LCD unit and filled out a "Service Request Form", advising me I would be contacted in due course. About 2 weeks later I get a phone call from someone saying "Do you want to get this fixed/replaced?", and I reply, "Yes please, I need a quote, that's why I sent it in." (First warning bells going off) Another 2 weeks go by and no contact so I ring the head office number to see what's going on, and a male staff member said he would look into it. A couple of days later I get a phone call back saying they need the Serial No. of the bike to work out which control unit is needed - despite me having actually returned the dead control unit to them. As requested I email those details to email@example.com on 08-Aug-2016. On 13-Aug-2016 I send another email to firstname.lastname@example.org asking if there has been any update, and could they just say "Yes - available at $X or "No - unavailable" so I can make a decision and get on with it. I requested a "Read receipt" for this email and the message was read on 16-Aug-2016. It's now the 28-Aug-2016 and I'm still waiting for a reply. I also actually went in to the Just Fitness Frankston store a couple of weeks ago and looked at new bikes to see what prices they were. I mentioned to the male staff member in the store that I had bought a Tunturi F30 from them previously and was having after-sales service issues and he said "Oh, we lost the contract with them." The communication re this after-sales service matter has been very poor. Even if something is not available or Just Fitness themselves are getting the run-around from a supplier and can't give me an answer - why can't an email be sent to me explaining what the situation is? It's not that hard is it? Reading other negative reviews of Just Fitness on here, I see I am virtually guaranteed to get a reply from the "Just Fitness Official", probably justifying the delay and laying the blame somewhere else other than with their company. It's a shame it takes a public review to get a response. Just Fitness - if nothing else have a look at your communication with customers - there is vast room for improvement. Despite Just Fitness being virtually the only store of its kind in Frankston, they have lost me as a customer. I would have no faith in getting proper after-sales service for their products in the event of a break-down and am going to buy a new bike online. (P.S. to Just Fitness - you don't have to bother getting back to me about the "Service Request Form" - if you were ever going to. The bike is going to the tip.) August 30th 2016 Update: Update
terrible after sales service
We bought a treadmill (Grandpower costing $1200) from the Heidelberg shop last year. Just before the 12 month warranty expired, we moved and the machine stopped working. I'm not sure if the move caused the machine to stop working however when I called the shop, they tried to blame it on the move. The shop said they would send someone out to have a look at the treadmill and if it was a fault caused by the move, then we would be liable for the $132 call out fee. Despite calling them several times, it's now been a few weeks and I am yet to have a ...service person come and visit. Whilst Just Fitness claim to be a NATIONAL company, clearly this isn't the case as they told me that they don't have service people outside of Melbourne. I would only buy a machine from them if you intend to stay in Melbourne as clearly they can't service anything outside of Melbourne.
So Far So Good !
It seems that many people are quick to complain, but that not many leave reviews when things go well! I recently purchased a cross trainer from the Heidelberg Store, on a Saturday, the one staff member was pleasant, informative and managed to efficiently deal with 3 people who all wanted her attention, as well as take phone calls !
The Cross trainer was delivered on the following Wednesday- and so far, fingers crossed, works well !
To be honest the rating on Product Review made me cautious, but in reading between the lines, I took a ch...ance, that a business that has been operating for 20 years must be doing somethings right ! I purchased on the understanding that any repairs required for the first 12 months would be covered and undertaken by a technician in my home, and the next 12 months would require return to base. If I have any problems I shall advise !
CRAP AND PATHETIC SERVICE fake promises
i got a treadmill just few months ago at that time of sale [Name Removed] like the sales person told me that the product is covered under warranty for a year dont worry about any parts replacements if its broken or anythings happened to the machine it will be covered,
i called him as i had broken the safety of the machine which i could start the treadmill of,he transfering the call to service manager [Name Removed] who is highly unprofessional and very rude told me i cant do anything if you want the safety key u need to buy a new one,i was ann...
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