Just Fitness

Just Fitness

 Verified
Just Fitness
3.0

51 reviews

PositivevsNegative
49% · 2526 · 51%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
3.5
Shipping
5.0
Customer Service
3.8

Reviews

51 reviews
Nat H.
Nat H.Greater Melbourne (Inner), VIC2 posts
  Online store

Grand T1800 Dynamic treadmill

Bought in June 2019. Works well and is easy to use. No problems with the treadmill. I would recommend this treadmill. I rang the shop before I purchased online. They were able to answer any questions I had.
Rose
RoseGreater Melbourne (Outer), VIC
  Verified Online store

Fantastic customer service

Richard & Rose from one of the stores in Victoria were very proactive, knowledgeable and empathetic with their customer service and advice when I inquired about an indoor recumbent exercise bike. They were also not pushy because Rose advised me to seek medical advice before I purchase the bike. The delivery was prompt, the bike seat is very comfortable and the bike is sleek and well made. Overall, their customer service exceeded my expectations and I highly recommend this business. Show details
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Shazi
ShaziGreater Melbourne (Inner), VIC2 posts
  Physical store
Product Quality
Customer Service
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Niko M.
Niko M.Greater Melbourne (Inner), VIC4 posts
  Physical store

Equipment

***** Very nice equipment & Staff, very friendly & bubbly, good customer service, highly recommended, can't wait to set up the equipment with Family

2022
***** I have been on it but, only suites tall people,
* Updates, my family hasn't used the cycling machine once, bad design they claim, seat is too far away from everything & my Mother & brothers can't see Monitor too high for her & she can't see over it too, so that means she can't watch TV,
* Self note don't purchase anything unless everyone tries it out first, even during lockdown
* Very expensive
* you can't use book stand, if you do it will block monitor so you can't see levels or times & so on.
* Lied that we can set up equipment ourselves Show details

Product Quality
Customer Service
Ashley C.
Ashley C.Greater Melbourne (Metropolitan), VIC
  Online store

Grand power spin bike failure

On my 2nd grand power cycle and really really disappointed that the controller replacements are not available given that this is the 3rd time the controller has failed on the 2nd grand power. I think that spares should be available given the cost of the bike and the time frame involved Show details
Ali Shaikh
Ali ShaikhFranklin 2913, ACT
  Online store

Great Aussie company to deal with

It has been a pleasure dealing with Just Fitness. I bought a couple of machines on the phone a few years back and they were express delivered to me in Canberra within 3 days. Units are still going strong and I've always received excellent maintenance advice from them over the years. Also, recommended them to a few of my family and friends too. Show details
Aich P
Aich PGreater Melbourne (Metropolitan), VIC
  Online store

Great

Bought a treadmill about 5 years ago and its still going great. Just had it serviced and got the same great service as ever. Show details
Amanda
AmandaGreater Melbourne (Inner), VIC
  Physical store

Great Service & Product

Purchased a few items from the Epping store for my home gym. Items were delivered in timely manner, installed and setup correctly. Excellent service all round. Show details
Garrick V.
Garrick V.Greater Melbourne (Outer), VIC
  Physical store

Customer Service

I had a problem with the connections which led to incorrect display of parameters in the console.
Alex the customer Service representative from Just Fitness ( Heidelberg Store) sent their technician promptly to fix the issue.

Great Service Show details

Frustrated
FrustratedGippsland, VIC
  Online store

Disappointed

Hi, purchase a Ti2300 treadmill 2 1/2 years ago and thought after purchasing cheaper treadmill before that purchasing a better one that it would last longer than 2 1/2 years. The screen has just die, but machine has power, they have told me that a part could be $700+ and another $200 for them to come out. Very disappointed, think at least when purchasing treadmill under $1000 if it blows up, not so bad but when you purchase over $2500 think you expect more. VERY DISAPPOINTED Show details
Mel
MelGreater Melbourne (Inner), VIC2 posts
  Physical store

Excellent and very friendly service at the Heidelberg store

I have purchased all my equipment for my home gym from the Heidelberg store.
I am a repeat customer because of the excellent, honest and friendly service from the Heidelberg team as well as their service support from Mandy and her team.
Thank you Alex for another positive experience today. I look forward to receiving my new spin bike shortly!! Show details
mjc150368
mjc150368
  Online store
Damo
Damo
  Physical store

Walker

Treadmill was great but had issues with incline motor after 18mths. The treadmill was replaced fora new one at no cost. Awesome service!

luke
luke2 posts
  Just Fitness

Fantastic service

Bought a treadmill around 4 weeks ago. Product is fantastic, sees use every day. Delivery was timely and in perfect condition , Alex is a champion

Jen
Jen
  Verified Just Fitness

Great service

Mandy was very helpful and when I realised it couldn’t take up the contract made it very easy. Not often you would give 5 stars when you don’t use the product - but I would return again because the service was so good.

 Show reply

Questions & Answers

Denis
Denis · Just Fitness

Do you have new consoles on GRAND exercise bike mine has stopped working.

Just Fitness
Just Fitness   DM   

Hi Denis, Please contact our Service Dept. on 03 9465 8722 they will be able to assist you with your enquiry.

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