Kiehl's Lip Balm

Scam! – Received an email from Kiehls saying that they would give me this lip balm for free on my next order as a birthday gift. Placed an order for my normal face wash and skincare prior to actually needing it to take advantage of the birthday freebie (always nice to get a freebie). Also used a 10% off voucher that I’d accrued and a coupon code for the moisturiser I’d ordered.

Received my order, no lip balm.

Contacted their costumer service team who told me that a toner that I’d received was my substitute birthday gift. I didn’t want toner, if I’d been offered toner as the birthday gift I wouldn’t have ordered. I was told buy the lady who was ‘helping’ me that they can substitute the birthday gift - my email didn’t say this (apparently it’s in the t&c’s ). I explained to her that I felt ‘ripped off’ and ‘scammed’ to which she responded that I’d used three offers on this order basically insinuating that I should be thankful for what I had. Missing the point!

You told me I’d get something, based on that something I placed an order, you then changed that something. Really disappointing and dodgy in my opinion.

I was told I can return my whole order for a refund if I’m not happy. Really?

Your customer service is bloody awful. For the sake of a $16 lip balm you’ve lost a customer.

What is the go with the lid !! – So I love Kiehl's lip balm but every time I unscrew the lid I lose the lid to the floor cause it doesn't have enough thread. Funny thing is soon as you start unscrew the lid just pops hehe Shame but I still love and use the product !