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Not worth it
This stick mixer failed after 3 years of light use. Motor just started losing power. I hadn’t even used all the attachments! Very disappointed. I had an old Braun stick mixer that also died after 5 years of again light use. I will be buying a cheap stick mixer as I don’t think any are built to last.
Terrible- don’t buy
Terrible mixer. Milk goes up stick part of machine and is impossible to clean.
Customer service is useless and has never provided a solution. They say don’t submerse this part of blended however running water through it is the only way to get milk outthink mix poses a severe food safety risk- do not use!
Very disappointing. Don’t waste your money.
Chopper attachment busted!
Replaced our breville which we had for 4 years for this artisan collection. Had for 1 month and the chopper attachment never worked properly, it sounds like we’re grinding rocks and the plastic below the blade looks like it’s getting mashed up with the food! I’ve only done biscuits, bread and nuts in there. So disappointing. I hope they replace it because this is supposed to be a superior brand / product for $250. My beloved breville cost $80 RIP.
Purchased in January 2020 at David Jones Retail Stores for $250.00.
KitchenAid says it can blend ice. Can’t even blend biscuits
You would expect the best for this price and from a brand like KitchenAid. We have the Standing Mixer and it’s great, but the stick blender is basically useless. We’ve tried to return it and even that process with KitchenAid is tiresome.
Stay away and save your money.
Purchased in August 2020 at Harvey Norman for $289.00.
Didn't even last 7 months
At first I was excited, the look of it. Never spent $300 on a stick mixer so had big expectations for this 'regarded' brand. Totally disappointed. Within 3 months the whisk attachement stick piece kept dropping out of the screw on part. Wouldn't stay in. Won't let me whisk cream. Then, a couple of weeks later the main blender started not working, slowing down speed. SO GUTTERED! I can't find the docket as I brought it online during lockdown - I've contacted kitchenaid, they won't honor the warranty :-( I'm just so guttered. My last breville lasted 3 years.
Purchased in March 2020 for $300.00.
- Artisan 5KHB2569AER (Empire Red)
Second Unit Fail on Motor Burn Out
This stick blender is basically useless. It was bought for light duties to prepare baby food and can't even do that. The thermal cutout activated on the first use. A few weeks later it stopped completely. Both burnouts replaced under warranty but money back on the second.
Customer service at Bing Lee has been fantastic.
Never buy this product.
Purchased in September 2020 at Bing Lee Physical store for $250.00.
Good product - poor support
I had no issues with the performance of the machine until it ceased to operate, the build quality and feel of the hand blender was fantastic and the storage box was very handy. After 4 years of weekly use - the motor seized after making a milkshake and ceased to work from there on in. It would just get hot and make a whirring noise. I was expecting to have to pay for a new handle mechanism and I would be back in action - although KitchenAid informed me that spare parts are not available for this machine. I feel that being a premium product with...various accessories that are prone to wear and tear - parts should be at least available for consumers to purchase to be able to continue using the product. My next hand blender will be an alternate brand who warrant their motors longer and have spare parts available.
Purchased in September 2016 at Harvey Norman for $239.00.
Don't waste your money!
The Chopper attachment blade "melted" on the fixed stainless shaft on first use, and was replaced under warranty. The replacement has been used mainly as a whisk, and on first use of the Chopper, the spindle of the shopper seized, and on closer inspection, plastic shards had contaminated food. There is insufficient clearance between spindle and body. KitchenAid cannot supply a replacement as it is out of warranty, and they cannot sell just the Chopper attachment. Their response was that we could purchase a complete set at a reduced price. No...t good enough for a product that IMHO has a design flaw, which has affected many consumers according to the reviews. The product failed on first use on both the original purchase as well as the replacement under warranty. I am not sure if the design issue has been rectified, but I will not be purchasing another KitchenAid product again. Please do your own research.
Purchased in May 2016 for $230.00.
I guess I went with this expensive KitchenAid gadget for their reputation, but omg every time I use this product I find something new to hate about it
*The lid of the chopper fills up with water in the dishwasher and can't be drained.
*The measuring jug looks microwave friendly (wouldn't that be versatile?) but has something hidden in the base that fried dramatically
*The speed control is flat and slippery, hard to grip even before you have buttery fingers. And it's really hard to see the marker you are supposed to be aligning with on th...
Purchased in July 2020 at Peter's of Kensington for $240.00.
OMG It is horrible!!
I can honestly say if you are using it for very soft food it works, however, process hummus or try to make something other than super light foods and it gets hot, overheats and stops working...
I am zuper persistent as I have been making hummus for a day now... AND IT IS NOT WORKING!
Can't wash it, because water gets stuck in the processor lid and the stupid thing falls apart when doing anything. Do not buy! Ever!!!
Purchased in July 2018 at Meyer for $415.00.
- Artisan 5KHB2569AER (Empire Red)
Well designed but not effective
It works well for easy tasks, such as whipping cream or egg whites. But on the other hand heavy load such as puree and soup it has some difficulties, it most of the time cannot handle the load and unfortunately the machine stops, it keeps only an small hunming noise and gets hot, I need to turn it off from the walk and wait to use it again. That is an unfortunate.
Purchased in July 2018 at Peter's of Kensington Online store for $209.00.
Waste of money!
This hand blender does not make your life easier at all. Too bad I read the reviews only after buying. Attachments don’t fit well, rusting on some parts, a nightmare to clean. Just don’t buy it. KitchenAid customer service barely helpful at all.
Purchased in April 2019 at The Good Guys Online store for $242.10.
I bought another Kitchen Aid Chopper
Along with several others who have posted here I too have had water coming from the chopper top, squealing on using it as well as the food just sticking to the sides. I threw the unit out after reading others had the same issues. I was also concerned about bacteria building up in the liquid from the blender top. The separate stick blender is still just fine. I have however purchased a Kitchen Aid Classic Mini Food Chopper 830ml and have found this is wonderful. Can highly recommend it- it chops beautifully , mixes small quantities -e.g. hummus etc. A great little chopper.
Good but with issues
We bought this when we had our baby 3 years ago. The actual blender part is good and made baby vegetable and meat purées with ease, though I had to replace it once because it was faulty. The plastic attachments are terrible. The tall container cracked on its own without being dropped, the little processor container had the plastic inside it completely erode with the chopping (I hate to think it probably ended up in our food!) and was super noisy to operate. Now it is also getting difficult to assemble the blender as the plastic parts to connect seem to have lost their shape after use. I would not buy this again nor recommend it to family or friends.
Purchased at The Good Guys.
Just what I wanted
This utensil was just what I needed in my kitchen, to be honest I purchased it and never used it for 6 months I can't imagine why now. It does a diverse number of jobs and has become a valued member of my "cooking team". What I really want to focus on and brag about is the customer service at Kitchen aid, my blending pitcher (jug) got a crack in it after about 3 uses, I called the help desk, they were so helpful and in 2 days I had a new one at my front door. Sometimes it's the after purchase service that makes all the difference and in this case I can't speak more highly of this company.
Purchased in July 2018 at Myer Retail Stores for $239.00.
Seems ok UNTIL...
So this works well for smoothing out soups. For making pesto etc using the included container that the blender snaps into - works quite well (not amazing), but it's very loud. By far, the worst aspect of this product and the reason it has prompted my review - the adapter between the included container and the blender (the dark grey lid) CANNOT be cleaned properly without getting water stuck inside. It's SO unhygienic, it basically means you cannot use it. What is shocking is this is so obvious that it's an issue, there is just no way KitchenAid...didn't know it was an issue and released the product, anyway. That's a truly disgusting way to treat customers who historically value their products. I have lost all faith in this company and won't be buying any more products going forward.
Purchased in April 2019 at The Good Guys for $130.00.
DO NOT BUY THIS PRODUCT !
Just Like the user Nick posted below, we purchased this product less than 2 months ago and the very first time that we used it - to blend a pot of warm pumpkin soup - the machine cut out after around 30 seconds and makes a humming sound. This happened on 2 occasions.
We took the blender back to Harvey Norman (where we purchased it from) and showed a sales member a video that we took of the faulty machine cutting out after 30 seconds of blending - the sales member also then tested the blender in the store - by just running it in the air, puttin...g NO resistance on it at all and she noted that the wand became very hot to the touch and that the machine's motor had a very variable sound, which is not quite right. The sales person then rang Kitchenaid to authorise a return. She was told by a Kichenaid representative by the name of "[name removed]" that they would need to see the video first and asked that we forward the video to their email (email@example.com) - so we sent the email containing a link to the video, a reference number and description of the error. More than a week later, after hearing nothing back from Kichenaid, we again returned to Harvey Norman and stated that we would like a refund. The new sales rep then AGAIN called Kichenaid and they told her that they would not do a refund as it appears that the soup in the video was hot!!!! This is absolutely crazy, firstly the soup was warm (not hot) and any steam was likely due to the fact that it is the middle of winter! Secondly, what a useless product it is if you can not blend warm items?? Thirdly, this product was CLEARLY defective and was even getting excessively hot just running in air and also making strange sounds out of the motor - as noted by the Harvey Norman sales rep.
Purchased in June 2019 at Harvey Norman for $199.00.
Expected more from this brand especially for the price.
I only got this for the stick blender (If you have read my other reviews, the Morphy Richards one I got prior died during the first use). Works ok. If you run it on a high speed for more than 5 seconds at a time it will over heat and turn off. Then you have to wait for it to cool down (which includes switching off at the plug) before using it again. Love all the accessories and box it comes with although not necessary ;) for me anyway. Would have loved the blender head to be a bit bigger so it can cover more food at a time ok instead of having to reposition the head to blend all the food up.
Purchased in November 2018.
250 of my hard earned dollars up in smoke
Absolutely useless, heats up after 1 minute of blending then stops. I was blitzing cooked cauliflower and it stopped completely. This is the second one I had, first one was crap as well and replaced under warranty, this one is probably out. Really upset, just another example of a company creating ewaste for profits. Never will I by kitchen aid or related brands again.
Purchased in November 2016 at Creative Cooks for $250.00.
Supposed to be an upgrade from my $100 Sunbeam stick mixer
My Sunbeam stick mixer died after 10 years. After a good experience with a KitchenAid stand mixer I decided without research that i would go for the KitchenAid. Being over double the price I assumed that it would be much better than my Sunbeam. I use it mainly for blending smoothies every morning and chopping vegetables, garlic, ginger, etc. I was surprised when blending the smoothies that it felt it was not as powerful and took a little longer than my Sunbeam which I had also been using most days for the last 10 years. It was when I tried to c...hop carrots, garlic, celery, spinach, basil for the spag bog that the blade was just spinning around and moving the ingredients with it. Being a mechanical engineer I noticed that the bowl is smaller and has a smaller blade radius compared to my Sunbeam chopping bowl leading to a lower velocity at the tip of the blade. Long story short I paid twice as much for something that does half as good a job. Would love to have the money back and try out the Braun or another Sunbeam. Even more disappointed to read the above reviews stating that KitchenAid have discontinued selling a spare part to customers who have a single broken part that is out of warranty and general lack of customer service. I am worried I will be another one complaining when mine fails. I’m in the market for a food processor at the moment and I am glad I read the reviews on the KitchenAid as it seems they are not much better.
Purchased in February 2019 at Myer.
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