Kiva Wellness

Good product with quick delivery. Assembly was fairly straight forward. We only ran into difficulties hanging the front panel (door). It is supposed to drop down onto a set of pins mounted on both sides. We ran into an issue with the left-hand side not dropping the last mm or so, resulting in the left side just fractionally higher than the right. Doesn't affect the operation or aesthetics though and the Sauna is great! Cheers! Show reply

Great product - as mentioned in brochure - easy to assemble well used by ourselves and also extended family

Fantastic service both in store, delivery and assembly. The sauna is great, blue tooth enables a totally relaxing experience at home. Highly recommend this product and company. I’ve had mine for 5 months and even better now the cooler months are approaching,

Great Sauna! Arrived quickly and was easy to assemble. Feeling the health benefits already!

I have received a three person infrared sauna very easy to put together great correspondence between Kiva personal, very quick to respond to any questions, great product, only this they could improve would be an online link to installation and use of their products

Excellent well made product , Easy to assemble. Service team and sales team pleasant to deal with.

I bought there Rise Sauna (for 3 person) and love it. The whole experience was seamless from start to finish. Shipping was quick, and communication throughout was clear and prompt, which made everything so easy. The sauna itself is high quality, easy to use, and we’ve had no issues at all. I recently needed advice to understand how to dismantle… Read more

the sauna to move and they were really helpful. I'd definitely recommend this company to anyone considering a sauna.

The cooling mattress doesn’t work if your rooms hot so not a great product

Great quality of Ice Bath and aesthetic. Requires regular maintenance as expected, but instructions were clear and easy to follow.

Looks incredible and holds temperature well. The Ice bath cedar finish feels premium and sturdy. Delivery was smooth and packaging was excellent.

We looked at a few brands before choosing Kiva and I’m glad we did. This sauna feels premium, not flimsy. The extra backrests included were a nice surprise and make longer sessions more comfortable.

Extremely happy with our 2 person Kiva Rise infrared sauna. Customer service was excellent, both in person at the showroom and over the phone. Ordered our sauna and it was delivered within 3 days! Video instructions made the sauna a very easy process to assemble and it’s simple to navigate the control panel when using. Would definitely recommend Kiva Wellness for your sauna needs.

I love my 2p FS sauna + Gr8 kind/ professional service & Install. Warranty & reviews sold it for me. Once I work out Bluetooth for podcasts I will be on happy street . I cannot fault the process. Teen uses at shorter duration. Happy customers.

Purchased a 4 person infrared sauna, love it. My husband and I do it most days.

I bought the Kiva 2-person infrared sauna and absolutely love it. It was easy to set up, looks beautiful, heats up quickly and feels so relaxing. The lighting and Bluetooth make it feel like a home spa. I’m sleeping better, my muscles feel less tight, and I use it almost every day. One of the best wellness investments I’ve ever made. Highly recommend

Almost scammish level – Phone calls ignored, multiple emails not going anywhere. A consistent reluctance to remedy the issues of a dissatisfied customer. First an order cancellation was ignored. Was a real hassle to get a return. Now the product has been returned, it’s proving once again to be a hassle to go through the refund process. Absolutely dead communication… Read more

throughout the entire time. I have to follow up everything myself. 5 emails, 3 phone calls later Australia Post has confirmed delivery at their returns warehouse, but still no email confirmation of the progress of the refund. It's now the next week. They are probably waiting out the 30 days return window and will notify me “it’s too late” after stuffing around and wasting their (and my) time. Would not recommended buying anything, unless you plan to see your money come out, be subscribed to an ‘on-going service’ and “never return” the item.