Alpine Spas

Amazing company to deal with from start to finish. Could not be happy with the end result! Show details ·  1

Oslo Sauna is excellent. Use it 5 times a week. Service buying sauna excellent at Dandenong show room. Delivery was quick and delivered to very end of driveway so easy to unpack and move individual parts into my house. Very easy yo install took less than 1 hour with 2 people. Show details ·  1

Easy to assemble, extremely comfortable and perfect size for our little family :) Show details

AVOID AT ALL COST. I am reposting this review as I previously deleted it after being offered a replacement on the condition that the review be removed. Thinking of this as a gesture of goodwill, I accepted the replacement as I require the therapy for health reasons and genuinely wanted the product to work. However, after the replacement unit also… Read more

failed within one week of use, I strongly suspect their 4.9 rating is largely maintained by offering replacements contingent on the removal of negative feedback. While I initially appreciated the offer as a gesture of good faith, it does not change the fact that the product itself is fundamentally unreliable.

Again, no offense intended toward [Name Removed], who has been helpful throughout this process. However, it appears she is unaware of just how problematic this specific unit is. With the new replacement, I am being told that a return and refund is no longer possible and that I must continue troubleshooting until it works—implying that the failure is a "user issue" rather than a defect in the machine, even though we followed the manual and did everything right.

Here is my original review:

Looking at the negative reviews, there’s clearly a fault with their ice bath chiller unit, but they are not recognizing it or fixing it. I am writing to log another fault with our chiller unit. This is now the third significant issue we have experienced within a two-year period, which indicates this specific unit is inherently faulty and fails to meet the standard of "acceptable quality" under Australian Consumer Law.

To summarize the history of faults with this unit:

1. Within 4 months of use, we experienced a part of the unit having a leakage issue.

2. We later experienced an issue where the filter had to be changed after every single use. Your staff eventually advised that the hose required a detergent soak every 6 months—a critical maintenance step that was completely omitted from your provided instructions.

3. Now, the internal fan is failing and making an exceptionally loud noise.

Given the number of ongoing issues, this combination of defects constitutes a "major failure." I am no longer confident in the reliability of this unit, and I am concerned about being left with a defective product once the warranty expires.

EDIT:

Fast forward to the replacement unit—a brand-new unit that arrived in the box with new filters.

I collected the unit on June 26th. I began using it upon returning home on June 27th. It worked fine for two days, then I turned it off while I was away. When I turned it back on this past Wednesday, it initially worked, but by that evening, it began displaying the "water flow error" again.

At that point, the filter had only had 2-3 uses. We are intimately familiar with this error, as it plagued my previous unit. I began troubleshooting immediately: I replaced the new filter with another, cleaned the debris catchment, and even forced water through the inlet and outlet with a hose to make sure there is no air bubbles. I ensured the hoses were straight, though it shouldn't have been an issue as the unit hadn't moved. The hoses shouldn't even need to be straight if they were selling the right product - as their cover unit for the chiller does not have any room for the hoses to be straight. Either way, the error persisted.

After speaking with [Name Removed], she told me that she will send me some blue filters that are better than the white ones that were provided. It is wild to me that I am now being told I need "blue" filters instead of the "white" ones that came in the box to stop the flow issue. If the unit requires specific filters to function, why are they not provided with the machine?

Given all this happening within week one of having a brand-new unit, I have lost confidence in this product. The previous unit was clearly not an outlier, but a systemic factory fault. I have invested significant time and effort into troubleshooting two consecutive machines that both failed.

I am no longer willing to troubleshoot a product that is not fit for purpose.

Disappointing build (not as expected) but can be rectified to use it. Settled on the Lyon 3 seater Sauna after much research and comparisons - one big positive of this one being that the front is 8mm glass (most are 6mm). Turns out it's 6mm and it lets in the cold in, just like the others. I have had 2 other saunas (SunStream - much more… Read more

expensive - with a wood and heat panel at the front) and you can definitely feel the difference, however if you are not too fussed about the following, it is nice enough for a cheapie sauna:

1. No heat panels at the front and the side panels do not go to the glass either. This means your legs will never be as warm as the rest of the sauna in the seat. Luckily, I sit on the bench seat of this three-seater as a one-seater with my legs up in it (side-ways). I don't recommend you sit in it as-is for this reason.

2. 6mm all-glass front panel with gaps: Contrary to the website which boasts thicker-than the competition glass at 8mm, the glass is unfortuately its weak point at 6mm and lets in cold air. I ended up buying a silicone strip for shower doors from Bunnings for the second gap in the door (it comes with one at the end of the door but not on the hinge side) and this is a big improvement. Support tried to tell me this is for air flow but it's a weak point in its thermal performance. There is an vent you can open up at the top of the sauna if air flow is of concern. My next improvement will be to install a thermal curtain to lock in the heat more at the front. It won't be pretty but it will be more efficient.

3. The lights are not great, with just 2 strips. To turn them on auto you have to use the control panel each time and press the light button 7 times. A little annoying. More expensive ones come with remote control.

4. Thermostat is at the highest position in the sauna (ie. the hottest). Our SunStream has the thermostat at a more realistic height (chest/face) and that explains why "55 degrees" is not the same in both.

5. All panels are covered by a cloth, meaning I'm not sure how I will be able to clean them. I used to have a solution to wipe the panels after use in my other saunas. Time will tell how gross this gets.

Overall if you're looking for a cheap sauna, this does the trick. But you will need to make some adjustments to it in order to get the most out of it.

Support have advised me they will change the website to no longer reference the 8mm thick glass (which is false advertising, IMHO), and I will be checking that this is done sooner than later. To me it was a big deal, perhaps if you've never owned a good sauna before you wouldn't be able to understand why this is no good and how much better it would be if the glass was indeed 8mm. No compensation or anything was offered for having sold us something contrary to their specs. And they have acknowledged it is not to spec.

Great all-round experience. From the first conversation with Jay through to delivery, Alpine Spas have been great to deal with. I really appreciated the help from the after-sales team with water care and getting everything set up properly, especially as a new spa owner. The spa has been well worth the money, and the whole experience felt easy and genuine from start to finish.

After extensive research we settled on the Lyon 2 Sauna, following purchase the Alpine Spas team communicated clearly about delivery, the item was received in good order, installation instructions easy to follow, and first "saun" (as we now call it!) was a great experience. Looking forward to making a "saun" part of our weekly routine! Show details

A fantastic purchase! I bought a Matterhorn Spa and it has been an absolute lifesaver. I sleep better, recover faster, and now have the perfect escape at the end of the day. I had a few questions when it arrived, so I called their service team - they were amazing. No hold times, quick responses, and incredibly helpful. Highly recommend!

I shopped around. A lot. Originally Alpine was out of my budget but with a black Friday sale some clever follow up - my outer limit and Alpine's outer limit found a sync. Their service is beyond first class, and sometimes when you buy a sale item, services and support disappears. On collection they had to play tetris to make it fit, but skilled… Read more

dispatch and tradie staff made magic happen.

The product does what it says on the tin. I am a massive evangelist for Alpine now. So glad I chose them. Can't recommend higher. From pre sales, sales, dispatch prep, collection and product. So rare. So so rare.

I recently purchased the Lucca sauna from Alpine Spas and I’m genuinely impressed. After comparing a lot of options, the Lucca immediately stood out as being much higher quality than other saunas in its price range. The cedar timber, the Havana heater and the overall build feel closer to something far more expensive. Assembly was straightforward.… Read more

It takes time, but everything fits together cleanly with no cutting or drilling needed. Once built, the sauna feels extremely solid and doesn’t creak or flex when you move around. The LED lighting and cedar aroma really add to the experience.

The sauna heats well and the tiered seating is excellent, especially being able to sit higher where it’s naturally warmer. It’s also something the three of us can enjoy as a family. My wife, my daughter and I all use it for different reasons - recovery, relaxation or just winding down together. The compact footprint means it fits easily into a smaller outdoor area while still feeling premium inside.

For the price, the Lucca delivers outstanding value. It genuinely feels like a sauna in a much higher price bracket and is a great option for anyone wanting a proper traditional-style sauna at home.

I strongly suggest avoiding this company, there are other options. One star is being generous 1. It is not 100% cedar but in fact a composite of about 13 different cheaper woods including pine, eucalyptus and spruce. I found this out from fair trade after my builder said it was not cedar and I made inquiries. 2. Beside the texture this was… Read more

evident because even after applying the protective oil, the wood started to show blue-green discolouration after about a week indicating there is a fungus infection, which cedar naturally repels. 3. Custom service was rudy and dismissive of my concerns and gaslighted the whole issue.

Faultless purchase experience from this company – Needing to replace our twenty two year old spa, one of the spa shops we visited was Alpine Spas in Brisbane. Was attended to by salesperson Matt who was both friendly and professional in guiding us to a Matterhorn model which met both our budget and features requirements. Matt talked us through the features but was in no way “pushy” (like some… Read more

other spa salespeople we had encountered).

Purchase After deciding on our purchase, a 20% deposit was required with delivery time only a couple of weeks away and final payment to be made a couple of days before delivery. However, as we had our old spa still to remove and a bit of renovation of the area required we said we would not be able to take delivery for at least another four weeks. This was no problem.

Delivery Was contacted by the delivery team a couple of weeks later and a mutually acceptable day and time was arranged. Only requirement was some details regarding the route the spa would need to take to get from the truck to the concrete slab for which we sent through a video. On the morning of the delivery, received a cal from the delivery team stating there had been a cancellation and would it be OK if they came a couple of hours earlier. No problem. When they arrived, they were quickly able to get it into position and were very accommodating of my requests for slight adjustments to ensure alignment relative to the slab was to my complete satisfaction. They even asked if they could assist reinstalling the pool fence section I’d had to remove to give them access. Before leaving, they also made sure to supply some helpful hints regarding looking after the spa shell and cabinetry as well as pointing out what was in each of the associated boxes of accessories that came with the spa.

After sales After receiving the spa I have had followup calls from Matt at Alpine Spas ensuring we are 100% happy with the spa as well as assisting in an explanation of the chemicals required to maintain it. At one point, I thought the spa might have had a defective control with an increasing amount of water leaking from it. After texting Matt, he was quick to request pictures so that he could get the “tech team” onto it the next day. Fortunately, I found it wasn't necessary as the fix was to remove the lever and hand-tighten the collar below ...which must have just worked a bit loose. However, the takeaway from this was how quickly there was a response which bodes well for any other issue there may be in the future.

Overall My wife and I have been very impressed with the purchase, delivery and after sales experience received from Alpine Spas. There is nothing about this experience and the quality of the delivered product that would cause us to give any thing but a five star rating overall.