Klarna

Klarna

 Verified
Klarna
1.3

212 reviews

PositivevsNegative
6% · 12196 · 92%
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Transparency
1.5
Customer Service
1.5
Rates and Fees
1.9
Application Process
1.8

Reviews

212 reviews
Josh
Josh
 

Non negotiable scam - worst customer service ever experienced

Klarna has to be one of the worst services I’ve ever used. They are set up to be a scam, their customer service is non existent - if something goes wrong with their app it’s your fault not theirs. They make up rules regarding late fees and aren’t willing to compromise or discuss any concerns you might have.
Mark P.
Mark P.
 

The App Doesn't Even Work!!!

When the App hasn't worked for months, that's saying something!!! I've used every available service out there. Klarna is the worst service to choose from. The 1st payment comes off your credit card but the Klarna system declines your purchase. Their payment system between Klarna and these companies works just as good as their App. Somebody with IT experience please rescue this this company!
Customer Service
J Smith
J SmithSouth East Queensland, QLD
 

Not a very good service

Denied me making a second payment through klarna and would not tell me why. I tried for 40 minutes to "customer service" who would not give me any tangible facts about why they denied me using klarna a second time. I have no overdue payments with klarna. I was told the spending cap was 1000 and the payment I wanted to make was 133.
Transparency
Customer Service
Rates and Fees
Application Process
Jimmy T.
Jimmy T.Sydney, NSW20 posts
 
Mel M.
Mel M.Sydney, NSW
 

Scammers!!!!

Scammers!!!! They take your money and don't pass over details to the business that is providing the service/product. Spent the last 3 hours chasing my money!!!! Scammers alert!!! Do not go with klarna!!!! Never ever had this issue with afterpay
Greg S.
Greg S.3 posts
 

Stole my money

I cancelled an Airbnb booking which was paid through Klarna
I received a part refund immediately from Airbnb but Klarna have only passed on 1/4 of that amount
I sent them a screenshot of the Airbnb communication about refund but their customer service have simply automated a non response
It is impossible to get any response via their online chat and no phone numbers to call
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Beki L.
Beki L.Great Southern, WA2 posts
 

No issues

I've never had a problem with klarna, I appreciate that they are more responsible with lending, not giving too much access like afterpay does .. have only had positive experiences since using them for about 1year now
olsenfrancis83
olsenfrancis83Greater Melbourne (Inner), VIC19 posts
 

Buy now pay more now less later klarna avoid them

Im so angry with your afterpay wanna be company i wanted to do a 200.00 gift card at ebgames yet you wanted a upfront payment of $110 so thats 2 payements plus 10% i have never missed on payment
Yong Da C.
Yong Da C.5 posts
 

Beware ! Scammers

Disgusting! I referred it to my friend and I got $30 referrals credit from them , however the credit can’t be used , I contacted the customer service 3 times none of them can solve the problem, all the answers was asking me to wait for their specialist around 1-2 days , I contacted them last week and today is end of this week and I m still waiting for their respond !!!! Scam ???
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ellen buss
ellen bussnsw, 276038 posts
 

No good

Klarna except your purchase and tell you they have charged you extra for first payment which is double and then decline purchase if it is above 30 dollars and they don’t like temo sorry stay with afterpay
Penny
PennyMid North Coast, NSW3 posts
 

2mths still waiting for product

I purchased through klarna from a company called ICEEX on 2nd Dec 2023
Express postage order due by 12th Dec 2023
No products no response from seller klarna still saying it's under review
Full payment had been made $125.97 (Australian Dollars) full refund is what I asked for
I have emailed both klarna and iceex customer service they don't respond
I will be reporting both to Australian fair trading on my day off this week.
Stay away from this awful company.
Kevin
Kevin3 posts
 

Rejected merchant application with no good reasons provided

We have been in business selling handmade goods since 2021 and in 2024 we decide to integrate Klarna to our website. Our application was swiftly rejected without any reasons provided, none, despite having multiple other BNPL services our website. Something tells me that Klarna isn't keen on supporting smaller businesses and are only looking to partner with big corporations.

Customer service was pretty much useless, they keep repeating the same generic corporate replies. Don't even bother with them if you're a small business. Use another service that's more welcoming.

Transparency
Customer Service
Application Process
riley
riley
 

SCAM do not use

They deny your first purchase but still take the funds from your account! Scam
Laura B.
Laura B.
  Verified

SCAM AVOID AVOID AVOID!!! NO REFUND POLICY THEY WILL STEAL YOUR MONEY!!!

Appalling company terrible customer service who pass the blame
They took £344 from my bank my order was automatically cancelled confirmed by the company no refund has been given
My money is with the bank of KLARNA they tell me it never came out of my bank. I have proof which was sent to KLARNA. They lie and keep your money!!! Refuse to admit any fault
No customer service
PLEASW TAKE NOTE AND AVOID AT ALL COSTS!! SCAM COMPANY WHO STEAL YOUR MONEY
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Max
Max2 posts
 

Zero stars for KLARNA

***PEOPLE PLEASE READ***

Do Not make any payments with "KLARNA" unless you want to lose your money,
KLARNA they're nothing except online THEFT, once you give them your Bank Details, then say Goodbye to your money.

They take your money before even knowing if you got the item or product, etc and if you don't get your product and ask for money back, they will tell you to wait for 2 weeks or more.

****THIS COMPANY IS NOT IN AUSTRALIA****
It means once they get access to your bank account, then they can take you for a ride.
They will take your money and you can't do anything about it.

I don't understand why our government (australia) let these foreign scam companies operate in australia.

Because of them, I have to cancel my bank card

Questions & Answers

Caitlin G.
Caitlin G.

Hello, I requested to close my Klarna account in the app via chat. The representative said the request has been put in but I was then booted from the app and unable to log back in to request more info about the process. How long does it take to be fully closed? How do I request my eligible data be deleted? Klarna seems to think I still have an account, however I am no longer able to log in. I have also received no confirmation via phone, text or email. What happens next ? Thanks

Peter C.
Peter C.

How come klana is taking money from my account my bank account and I don't even know who you guys are or I have never bought anything or got a loan from you at all never my name is Peter Cowan from Sydney please help me to stop money from going out of my account please it's killing me thank you very much

Tony W.
Tony W.  

Mate,
Go to the bank and stop it there first. Sounds like someone has your credit details

ACL
ACL

So does Klarna actually have any customers left? My credit rating is excellent, and I've always paid in advance (as soon as payday hit). Never been late with a payment. Now, judging by the reviews here, no one can actually use it. When will the purchase power feature be back? I'd love to see my limit at $0 (not).

Gabriella S.
Gabriella S.  

Doesn't look like it seeming they've just kept telling everyone to pay and can't get anything

See all Klarna questions

Details

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Contact info for Klarna

Mon9:00 am - 6:00 pm
Tue9:00 am - 6:00 pm
Wed9:00 am - 6:00 pm
Thu9:00 am - 6:00 pm
Fri9:00 am - 6:00 pm
SatClosed
SunClosed
  • ABN: 82635912579

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