Kmart Anko Cordless Stick Vacuum Cleaner EV-6803-S259
VerifiedMPN: EV-6803-S2592 reviews
We had this vacuum for 2 and a half years. We have a 200 sqm home which we vacuumed pretty much every day with it. It still works but time to replace it. The retaining clips are and have been broken for a while and the battery percentage is more like a countdown timer. It lasts up to five minutes. But, the main parts are still good. for it's current $150 price tag you can't go wrong. It has decent suction. When new, battery life is good, and to be honest all batteries regardless of brand last only so many charge cycles. I would recommend it whole heartedly.
We purchased this product from Kmart. It is under 2 years old and out of warranty, used for light duty household cleaning. It developed a motor/bearing noise and now unusable. Contacted Kmart support. Kmart say this product is supported by its service agent. Contacted their support agent my email to source bearings/motor for this product. Email received back saying internal spares are not available for purchase. Filed a complaint with Kmart. Several wordy emails later with Kmart, no solution. Not good enough Kmart. A product less than 2 years old, lasted less than 2 years and I cannot source required spares for it. Environmentally irresponsible as it will go to land fill.
Follow-up · Was used for minor vacuuming upstairs when it wasn't worth getting out the normal vac. Used on average once a week. Unfortunately & expected nothing heard back from kmart.
We’re really sorry to hear about this and understand how frustrating it is to have a product fail in under two years. We acknowledge your concerns around durability, support, and sustainability, and we’re sorry that your previous contacts haven’t led to a satisfactory outcome.
We’d like the opportunity to review this further with you. Please get in touch with us via external link so our team can look into your case again and assist where possible.
you have several emails from me, so feel free to contact me.
No I will wait until you contact me. You have my mobile number. It was included on my email when I contacted kmart for support.
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