Kogan 75" LED 4K Smart Roku TV R95T

Kogan customer service 0 out of 10 - Weeks with no response – OMG, recently received our Kogan TV which was not as described on the website and had many standard Apps that are not compatible so we can not watch Binge, SBS, 7Plus, 10Play. These are standard apps that any other TV would install. The Roku software is nothing short of rubbish. Adding to it, the TV does not allow the connection of any Bluetooth headphones. Bluetooth headphones is a basic connection for any TV. The website clearly states Bluetooth v5 connectivity, but complete false advertising.

To finishing it all off, they have a change of mind reurn policy but no one responds from the Web portal when I ask questions. I have made 5 separate attempts to complain and they ignore you all the time. It's been 5 weeks since I first tried them 2 days from receiving the TV but their customer service is non-existent.

Kogan do not care about customers who wish to return or exchange their products.

If kogan are reading this, try returning my emails.

Leigh Currid Perth WA

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So, because I left a 1-star review Kogan then contacted me. So, everyone out there that needs to speak with Kogan Cust Svs, just leave a 1-star Product Review.

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We Sold the TV on Marketplace to solve the issue and left this message for Kogan on their website:

Your level of customer service is awful, literally the worst I've ever experienced. Over the period of 5 weeks I did not get a response after 5 attempts for a response. You need a phone line or chatbot that can help customers to get through to someone that can fix client issues. It turned out that I had to drop a 1 star on product review for you to contact me, shame on all of you.

Kogan is a disgrace to the service industry, I will never spend money on your site again. If you actually want to grow your business, you need to fix this issue.

Your service persons solution to our concern was for me to send back the TV for a credit note at Kogan. I'm not sure how much you paid for freight, but the cheapest quote I could get was $250 on a $869 TV. Thats not good business for me to lose that much, So we just sold the TV as a new unit on Market place to some poor idiot for $800 to get our money back.

I'm sure we are not the only customer that feels like us, so do with this what you want.

Roku TVs (Kogan) cannot install 10, ABC, SBS Streaming Apps in Australia – Roku 75" tv in Australia (through Kogan.com.au) Beware: The new ROKU Models do NOT have several Australian free to air streaming apps loaded by default, nor do they have the ability to be able to DOWNLOAD or install several free to air Australian station streaming services to see content through their apps, as current Australian legislation requires them to do.

This includes 3 of the top 5 streaming services in Australia. ROKU has limited their Freeview streaming services apps available to download and activate in Australia (at least on the R95T 75" 4K LED tv model) to only; - 7 plus - 9 Now

ROKU has REMOVED the following Freeview streaming services apps available to download in Australia : - 10 Play - SBS On Demand - ABC iview

With more then 120+ News channels alone! To NOT have local station streaming apps able to download and use is ridiculous. This is a large gap in this product in Australia and critical to usage and quality of content. Australians deserve free access to download Apps in Australia to see sporting events, news services that are trusted and entertainment programs produced here.

The above removal of available Freeview streaming apps is NOT displayed on the marketing materials or the sales collaterals or information from ROKU or Kogan for consumers to understand prior to making a decision to purchase.