- Verified purchase
Hardly used now not working
Update: Kogan technical support and warranty service replaced the product. Really great outcome. Very easy instructions and Kogan supplied postage codes to return the product free of charge.
Original review 1/5
Bought two units, one for me and one for nephew. One unit hardly used, approx 25 times. Upgraded storage to 256GB. The charger was faulty, followed by the battery. Now the unit won't charge or turn on. Cannot get in touch with Kogan, cannot find replacement batteries. May as well have thrown out the $560.
Kogan contacted me. Hopefully they can resolve the issue. I’ll update this when done.
Kogan brand started malfunctioning 2 week past the refund policy expiring!
See title. Bought on sale and now I see why. It is no exaggeration; it began giving me problems 2 weeks exactly after the refund policy expired. The mouse touchpad keeps disconnecting, the laptop will randomly not accept either an external mouse or any flash drive, and now the laptop keeps shutting off or freezing mid work! I bought this just for work as I travelled and now I can't do even that. I hoped a factory reset would help but it didn't. Extremely disappointed, do not recommend the Kogan brand in any way.
Do. Not. Waste. Your. Money.
I thought it was just my Kogan Atlas Go that was glitching, constantly going into lock mode for no reason, slow as hell (I haven't even put anything on it yet).. But then I read the reviews and they are all the same. I read reviews before I bought it but I think they had their fake reviews clouding the ratings at the time. This cheap plastic machine is such a waste of time and money. Their only response is "sorry you are not satisfied." That is absolutely terrible customer service. I will never buy a thing from Kogan again. Ever.
Very not happy or impressed
Purchased this 8 weeks ago, screen has major issues, bugs out, changes view and volume on its own. Reported to help centre, sent it back at my own expense, without for 3 weeks, got it back yesterday, still has exactly the same issue as before. Very not happy or impressed
Um...I'm scared now...
Sorry, but after reading these comments I am scared to get it. I had ordered it a couple of days ago (I live in Auckland, NZ so it would probably take a while to get here from Aussie) and literally just read the reviews now... I am scared, to say the least. Is it really that bad cuz I had cheap phones and the awful Everis laptops cut out of me after like a week or so... So, it is really worth it because I can't go back now... Most people are saying that it is bad but others good and it is confusing me- I am pretty sure those positive reviewers got paid to say that so bad comments are more reliable. Help?
- Verified purchase
Thief!! Burglar!! Looter!!
I have bought a KOGAN brand laptop, it arrived very quickly. As soon as I open I realise the cheap quality and put a request for return and refund within 2 hours of getting it for a followed reason:
- Extremely slow processor
- Made of cheap plastic
- A Mouse has a terrible touchpad (Have to click multiple times, sensors are also Kogan quality (Bad).
- Camera quality is extremely poor (like NOKIA's first-generation phone cam)
- Speakers are very low volume. (with full volume its 24dB - 28dB) that's less than the volume of a Kmart fan ;-)
How do I suppose to know about all these issues without buying it?
and Kogan refuses to refund in full instead they offering me a store credit and also asking me to pay for the return....All I have is REGRET after cheated by KOGAN, most probably we will end up going tp ACCC.
Purchased in November 2019.
- Verified purchase
Great value for money!!
Just purchased the Atlas Go S300 Tablet Laptop bundle few weeks ago and very very happy. Came with Windows 10 v1903 preinstalled and extra drawing/sketching/ editing programs too. Not too mention an extra 128gb memory sd card. All the programs you would expect from a laptop with the added bonus of being able to download apps from the playstore as well. Initially we wanted it for my son to draw and use for school but we soon found out that it was also very well capable of playing pvp games ie fortnite without lagging.
The downside... its a he...
Poor quality and experience
Purchased this on 28/7. The notebook was a dud--wouldn't even start properly just a black screen after switching it on, charged and rebooted based on the instruction. Finally today 26/8 received the replacement and switched it on after charging it--it was still not functioning!! The screen just stopped at "kogan". Totally wasted my time. Poor quality, poor experience and poor QA--doubt there is any quality control. Avoid!!!
- Verified purchase
Cheap and reliable
Honestly from all the bad reviews I'd thought I'd stay away from this, but I needed a small laptop for my studying and an iPad for just relaxing and reading or watching some Netflix in bed, and with this I kid you not, I actually found myself enjoying it. It's small, so if you are used to big computers you'll have to get used to typing on a small one, but I really like being able to take it to class and do my work, but just a warning that the camera isn't obviously great quality and is a little grainy. Otherwise? I enjoy it.
Have been using this for a some time now and is real handy to have. Small, compact and suitable for me anyway. I also love the separate if you want tablet/screen you can separate. Use it alot for a back up computer when my main computer decides to play up/backing updating. I have no problems with it, and to extend my memory I use USB's which help. Real compact and able to stash it in my bag.
Turned on about 3 time and then nothing!
I just bought this notebook and I have managed to turn it on initially and then had trouble since then! Subsequently I have managed to turn it on twice but then been a lot of problems in between. It can't be that hard to turn on.
It's a joke that Kogan does not have a contact centre to provide support - the only way is via email and the responses the call centre gives is a joke! I have tried to trouble shoot as per their guidelines but nothing works. The notebook has serious issues! In addition, I am still waiting for a response as I am past trying to solve it and want a refund!
Do not buy, especially when kogan cannot provide you with phone technical support nor bothers to answers your questions!
- Verified purchase
Think before you buy
Not worth the price. I bought this from kogan online.
stylus pen stopped working in 6months.
performance of the 2 in 1 is much low for the specs. Quality of the material/make is not up to the mark. I should have spent few extra bucks and gone for Samsung or Surface tablet.
This lap top stores next to nothing. I have my outlook on there and it can't manage to open 2 things at once.
Opening and closing has scratched the whole screen and it has marks all over it from the key pad.
It turns off at random times. Mostly when you're right in the middle of something important and doesn't turn back on for about 15mins.
This is the second one I bought. How stupid am I. The first ones screen flickered really bad from the day I opened it but couldn't get a refund.
I guess I have learnt my lesson. What a waste of money. It belongs in the trash.
Purchased in November 2018 for A$300.00.
Kogan Convertib le Notebook C300
I was given this computer new 9 months ago
It has normal usage but from day 1 it has a 'cursor runaway problem'
When typing the cursor will jump a few letter spaces and then take off (it just did it then), ending up at the bottom of the screen until the esc key is pressed.
As well as that it freezes totally a lot and the only way to remedy this is to restart.
The device seems to work ok with a re mote keyboard
The last para shows what the result is with spaces everywhere!!!
Kogan have been absolutely no help at all
No calls or e-mails that mean anything just canned messages...
Purchased in March 2018.
happy so far
So far so good. Just what I wanted ... no problems. Very light, good speed and battery life. Have yet to work out how to wake it up from Sleep mode, but I'm sure there's an answer. I would like a more extensive manual ... the easy guide provided is pretty limited.
Questions & Answers
How do I activate the microphone and front camera on a Atlas 2-1 D500 Pro Touchscreen notebook. Thanks.
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