Kogan Series 9 XU9010 (58")

Buy the extended warranty, or better yet buy something better – All of the TV's external ports (HDMI, audio) have died in ~18-24 months from purchase, just beyond the warranty period. Kogan's (un)helpful advice is to update the firmware (which is fully updated) or pay $250 to get a technician out. So, be warned, you do get what you pay for in terms of longevity. Otherwise it's a TV with tinny and horrible sound but a great picture. So works well - or at least it used to work - with a soundbar/speakers. Show details

TV judder, Foxtel won’t connect and it mysteriously turns on by itself – Two weeks ago I noticed the picture lagging and becoming jumpy. Have tried to fix by reading troubleshooting articles - can’t fix it. TV mysteriously turns on at random time by itself. Came home and it was blaring - strange! Happened multiple times. And Foxtel will not work/connect. Tried everything. Very dissatisfied.  Show details

Excellent picture and quality – The tv has absolutely perfect picture quality, the sound is excellent. The apps and easy of this is great. I purchased two of these and haven't been disappointed at all. Show details

WORST Tv I have ever purchased – Picture becomes absolutely massive and it seems there is no way to change aspect ratio. First clue it was crap was the constant use of the word "wanna" in manual Show details

Useless – Seriously bad tv won’t respond to remote turns on by itself several emails sent back and forth Screen goes black screen freezes has a mind of its own I have said I want a refund but just keep getting emails saying we will repair or replace I don’t want either I want a refund it’s still under warranty but they are refusing to do so legally I am… Read more

entitled to a refund. Contacted consumer affair made a report they have said I legally should be given one.

Nice Picture but Turning on by itself – Android powered TV. Since day one the TV has been turning on randomly at anytime. We are out for the day or sleeping at night. I have disconnected all USB and HDMI devices still turning on. Was at the repair centre for over 2 weeks. Received back again still doing the same thing. Asked for a refund or replacement unit. I was denied. Sent away… Read more

again for repair waiting for a answer regarding a replacement. The tv overall has good picture quality and android integration is good as well.

Terrible, worst TV product ever – Hello, I want to share with you all about the terrible experience I am having to deal with online company Kogan and it's product. I purchased a Kogan 58" 4K LED SmarterTV™ (Android TV™, Smart TV) and within 2 days, the TV started having issues. The TV kept restarting by itself, loosing volume and screen getting zoomed out again and again. When I… Read more

wanted to escalate and report the issue to Kogan, we realized that there is no contact number and the only way to contact them is to send them an email. Imagine you have bought a brand new tv and sitting with kids during school holidays on Friday night to watch some TV and it does not work. All you can do is send them an email and wait for the response.

Anyways, got a reply from them to troubleshoot, power cycle etc. Did all that still issues continued. Again being asked to troubleshoot. Sorry, but do you really expect me to troubleshoot within 1 week on buying a brand new smart TV??? Asked them to organise a return and refund money. After repeated emails, the TV got picked up last week and still no sign of refund. Since last 2 days they are also not replying to my emails.

Seriously, this is the worst ever customer service experience for me. Kid are suffering as there is no TV during the school holidays. Not happy and will never buy from Kogan again and would warn others against buying from them as well.

Especially the Kogan brand TV.

If someone from Kogan is reading this post, please reply to my emails and arrange for a refund to be sent back to my credit card as my family is suffering during these school holidays due to no TV. My order number is GGV7XTH9