Kogan Series 9 XU9010

Stay well away from this and from Kogan – TV stopped working after 2 years. Contacted Kogan and waited for ages for a response. Meanwhile researched the TV (which I should have done beforehand) and found numerous bad reviews contrasting with reviews on Kogan (they only publish positives of their products). Went through the same with a pressure washer I purchased and have written to the… Read more

ombudsman regarding the filtering of reviews. Anyway, finally received the same response as the pressure washer (even though they know what the problem is) - they want you to ship it to them, pay the assessment fees and then hold you to ransom for the parts. STAY WELL AWAY FROM THESE PEOPLE !!

Excellent picture and quality – The tv has absolutely perfect picture quality, the sound is excellent. The apps and easy of this is great. I purchased two of these and haven't been disappointed at all. Show details

its ok its good for I wanted for – at first was a bit hard but when you get use to it its ok. very satisfied,with the features/controls,very satisfied,with the bluetooth and wireless,yes very happy with smart t.v yes it has enough ports its got much more than I wanted. Show details

Love it! – Purchased this TV from Kogan when our other one packed it in. Very happy with the extra features, etc. Clarity & quality of picture very good, brings things to life. It took us a few days to work out the controls as it is very different to what we had before & we are not gadget people. Overall, very happy with this. Show details

Buy the extended warranty, or better yet buy something better – All of the TV's external ports (HDMI, audio) have died in ~18-24 months from purchase, just beyond the warranty period. Kogan's (un)helpful advice is to update the firmware (which is fully updated) or pay $250 to get a technician out. So, be warned, you do get what you pay for in terms of longevity. Otherwise it's a TV with tinny and horrible sound but a great picture. So works well - or at least it used to work - with a soundbar/speakers. Show details

TV judder, Foxtel won’t connect and it mysteriously turns on by itself – Two weeks ago I noticed the picture lagging and becoming jumpy. Have tried to fix by reading troubleshooting articles - can’t fix it. TV mysteriously turns on at random time by itself. Came home and it was blaring - strange! Happened multiple times. And Foxtel will not work/connect. Tried everything. Very dissatisfied.  Show details

This is terrible – After having this tv for a short period of time, it stopped working. I would turn it on with the remote, the light would go green and nothing would happen. Kogan support did not help at all. Do not waste your time or money here.

Junk status – ours is now used as a poor PS4 TV Couldn;t connect Foxtel, trouble programming, difficult to have Netflix etc poor control panel Piece of junk - far better to go Android or pay $200 more for a better brand Show details

Worst ever – Cannot even watch television you need to go through all sorts of nonsense and then you still have to wade through more and more nonsense before you even get to what you want I just want to turn the TV on and watch it not possible with Kogan Show details

Avoid,theres better ways to get android – For the price I wasn't expecting eye popping picture quality or sound and that's what I got. im ok with that side of things.It does work well with a ps4 on 4k through hdmi. What irks me is the lack of firmware updates to fix bugs,and at the time of writing no android OS updates when two new major versions have been released by google. If this… Read more

changes in future I will edit this review. The epg is annoying having to change channels as you scroll to see the currently playing show list,yes theres freeview however sometimes you just want a quick look or when not connected to internet. I couldn't be bothered listing all the bugs and remote function failures as tv has been discontinued,though have same issues as others have expressed. Contacted Kogan help because no one answered my question here, asking about android os updates in future and got responses that are an insult to ones intelligence,much like the generic rubbish you get here. No updates wasn't something I thought buying a tv from Kogan would entail.Seems kogans answer to troublesome televisions is to discontinue them.Lest costly than having technicians coming up with fixes i spose,..still I say again I have a xaomi android box on another tv which came with os 8.1 and was updated over the air to os9,it was $105.00,ive had nothing from Kogan(8.0)and tv cost me $550.00,hmmmmm Oh well never again,once bitten twice shy.

WORST Tv I have ever purchased – Picture becomes absolutely massive and it seems there is no way to change aspect ratio. First clue it was crap was the constant use of the word "wanna" in manual Show details

Slow and doesn’t connect – This tv doesn’t download Stan or other apps and is slow and doesn’t connect. Terrible and waste of money and customer service don’t want to offer a refund. Over Kogan. Not worth the savings at all. Get what you pay for. Show details

Turned on once - Now will not work!! – This unit was connected and turned on once to be set up, now the screen only shows the Kogan logo and then goes black and the unit is non responsive. The power button at the rear does not turn it on or off and neither does the remote control. I am astounded that this unit only has a life of 30 minutes before dying and leaving the customer to now… Read more

fight the non existent customer service and inability to connect with an actual person at Kogan to try to resolve the issue and I am now left with what is basically a very expensive door stop. I am sure the standard canned response from Kogan will follow with days of waiting for contact and any productive resolution process to be put in place while I am inconvenienced. Do not purchase from what is now a very unreliable and inconsistent seller and brand.

Life span – You need two people to set it up if you live alone you need help.i have noticed that it's start to age when it flickers make sounds after 7 years so the life span is short and made that way to only last mate 10 years so you have to buy new one every 10 years. But soon you will realise that you will enjoy out of parts to make … Read more

tv's because nothing on this earth last for ever it will run out and you will have to make a better lasting impact on tv's

Useless – Seriously bad tv won’t respond to remote turns on by itself several emails sent back and forth Screen goes black screen freezes has a mind of its own I have said I want a refund but just keep getting emails saying we will repair or replace I don’t want either I want a refund it’s still under warranty but they are refusing to do so legally I am… Read more

entitled to a refund. Contacted consumer affair made a report they have said I legally should be given one.

Very disappointed – Ticket numbers 7708744 and 7714346 Bought 3 of these TV's for the kids. One was dead on arrival. One TV shutdown and did not turn back on when pressing the remote. We have tried all power reset options. The TV was turned off at the wall and unplugged for 10-15mins and we attempted to turn it on again via the main power switch at the back. TV has… Read more

power (green indicator light), the Kogan logo appears but the screen faded to black quickly. Then nothing. The screen is black. We repeated the power reset, this time using the remote. Pressing menu or source on the remote to check the input does not yeild anything. I cannot edit the power saving settings or perform a factory reset if the screen is black. We tried short pressing the main power button to prompt the menu but nothing. Your website talks about an Android firmware update to 8.0. TV did not respond to any USB input. The screen is black and does not respond to any prompts, yet the power indicator is green. Please can someone from Kogan phone me asap as we have run out of options from your website? If nothing else, I would like a full refund of all three TVs purchase and the postage and handling I paid.

A Disaster – Turns on by itself - (intermittently in middle of the night and a few times during the day) Constantly has be turned off at the power point to connect to the wifi Show details

Hands down the worst tv I’ve ever come across – Do not buy this tv. This tv has a mind of its own Half way through watching things it will turn off and start downloading, remote will not work at times, have to turn it on and off at the power point to get it to reset and it actually do what I press on the remote. I cannot believe how bad this tv is. Have tired on multiple occasions to contact… Read more

kogan to send this back. They want videos of what’s wrong , then when I sent videos they sent me instructions which I couldn’t follow because either the tv didn’t have that setting or the remote didn’t have that button. I will never ever buy from kogan again, really regret not going into jb and spending an extra $200 and actually get service of something was to go wrong. We actually don’t use this tv anymore simply because of how frustrating it is to use , things always going wrong etc.

Average Product – Had high hopes for our new TV, it has quite a lag with the remote and can be very glitchy when trying to connect to our wifi and when turn the unit off it looses sound and then takes up to 30sec to actually turn off. A bit disappointed to be totally honest unfortunately. Show details

Absolute Rubbish – It's bad enough that the sert turns off for 7 minutes every four hours ( approx) but our set...less then six months old, has been turning off at increasingly shorter intervals...now every 5-10 minutes....making it impossible to watch anything. That is probably fixable EXCEPT that there are no tech support phone numbers, no way to get anyone to fix… Read more

it, and stupid "form responses" from customer service. Kogan should be ashamed. They have lost me entirely.

Rubbish tv with the worst after sales I've ever experienced. Don't buy a Kogan TV!! – When we got the Tv it took quite a long time to set up. I was disappointed that the only way you could watch Netflix was to use screen mirroring, it doesn't even work using the built in chromecast. There is an app for it but it doesn't work. I added all of the apps I wanted, etc and when I was finally finished I tried to watch ABC iview, it didn't… Read more

work. I tried Stan, it didn't work. I could Chromecast them but I bought a smart tv so that I wouldn't have to do that. I emailed customer service, it took a week for my first response, everytime I emailed them a reply it took at least 3 days for a response, they asked me to download some firmware to try to fix the issue. I tried this but it didn't work, after a month of emails they eventually organised a repair (of my brand new tv) I asked for a new replacement but they refused. The tv was picked up and taken to the repair company, who kept it for 3 weeks. They sent it back without the power cable. It took them another week to send the power cable, I spent ages setting it up again, and the ABC iView app still didn't work. I emailed customer service which took another week to reply and had the exact same response as last time. Download firmware, etc. After 3 weeks and countless requests for a refund so that I could buy a different tv that suited my needs and actually worked they requested I send it for repair again. I then got an email saying my return was being processed. This was 3 weeks ago. I got my tv returned to me again today, no refund. And yet again the power cable is not with the tv. Since I ordered the tv this process has taken 4 months. I still don't have a working tv. The repairers have had my tv longer than I have. I'm sure it will be at least 3 weeks until I have a resolution. I just want a refund so I can buy a decent tv. I will never be buying anything from Kogan again after the slow and painful customer service I have received. There is no phone number to phone and email replies take at least a week and are not helpful. Very disappointing for such a large company.

Warranty – Tv broke down took it for warranty fixed in 1 hour couldn't ask for better service well done kogan brilliant would high recommend warranty service division well done - what you pay is what you get Show details