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SimonIllawarra, NSW
- Series 9 XU9210 (55")
- Verified purchase
Hard to review when you never receive product
I bought this TV on 29th of October 2020 and have been chasing delivery ever since expected delivery date 04/11/2020. Kogan customer support is non-existent, you cannot speak to anyone and they take well over 72hrs to respond to emails. Kogan have stated my TV has been despatched from their Warehouse yet will not provide me with a proof of delivery as requested and promised showing the Toll Ipec have custody of my shipment. This back forth has been going on for over a week now! Please take my advice and do not buy online from Kogan.
Purchased in October 2020 at Kogan.com for A$629.00.
1 comment
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Rodger P.Wimmera, VIC
Fantastic experience and value for money, far better than expected
The TV is simple enough to set up even for someone who has never used a Smart TV before,
the operating system is well laid out, though the order of icons is not to my liking they are not a problem to use, I do not like the remote control it is too basic for my liking and makes the TV more like a archaic Windows Media Centre PC set up as a TV than a Television with Smart Operating System etc, the TV itself is great, I know most Android TV's are using these remotes so it's not a real issue on the device, I think the people making the standard nee...Read more
Purchased in September 2020 for A$429.00.
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Leon A.Symonston 2609, ACT
- 2 reviews
My entertainment has increased 10 fold
This unit performs as advertised, the picture is outstanding, I connected my TV via Lan but the bluetooth works well with the remotes The features provide seamless selection via the many ports at the rear for hooking up your DVD or hard drives and the remote control has a full spread of choices to facilitate easy navigation to change settings or selecting your desired choice of source to view from.
Purchased in June 2020 for A$499.00.
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AngeSouth East Queensland, QLD
- 2 reviews
- 2 likes
Dissapointed
We reviewed our tv today, and have been instantly dissapointed. It turned on okay and we selected the language and then it changed to a white screen and now that is all we are getting. We turn it off and back and and it shows Kogan on the screen and chimes music and flicks straight back to the white screen. We tried to update the firmware but that hasn't helped anything. Starting to think we should have just spent the extra money elsewhere. Hoping Kogan can get back to my online submission ASAP, and actually help us :(. After waiting a month for our new tv, it's upsetting to having to deal with a fault.
Purchased in August 2020 for A$1,079.00.
1 comment
RossKogan
Hi Ange, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product you ordered from us. Our buying team works hard to provide the best quality produ... Read more
cts at the best prices for our customers and we stand by them.Similar opinion? Write a review on ProductReview.com.au!
Jennifer_WilliamsAU
- 13 reviews
- 10 likes
Just what I need
Cheap price, got it in record time. Easy to set up and has everything on it that I watch and more when I get around to putting them in. Great picture quality and sound, very happy with it
Purchased in October 2020 at Kogan.com for A$279.00.
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RobMackay
- 3 reviews
- 1 like
- Series 9 XU9210 (50")
- Verified purchase
Happy With Quality & Value
Kogan 50" Smart HDR 4K LED TV Android TV Series 9, XU9210.
great tv and easy to set up.
good app selection with simple remote control.
excellent picture quality.
no problems with wireless & bluetooth connectivity.
enough usb & hdmi ports.
purchased this 50 inch January 2020.
since then have purchased another 2 x 40 inch (Series 9, RF9220) for the bedrooms.
Purchased in January 2020 at Kogan.com for A$399.00.
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The reviewer stated that an incentive was offered for this review
HBLadyWide Bay-Burnett, QLD
- Series 9 XU9210 (70")
- Verified purchase
Best TV ever
My recent purchase of a 70in Android tv from Kogan is wonderful. I received it in record time and the packaging was fantastic. It does everything the website says it can, and more. I can also attach my Bluetooth EarPods and they work perfectly.
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phred01
- 3 reviews
replacing a plasma unit
The unit I bought 1st was a 55" curved screen model. For the price it has enough ports and the free to air input is good. The screen is not as good as the big brands however the display is more than adequate for std dvd and blueray viewing Ended up buying a 65" version as well To counter of no streaming box used an external one for 30$ on flea bay
Purchased in August 2019 at Kogan.com.
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3.8(21)jaminGreater Melbourne (Outer), VIC
- 14 reviews
- 5 likes
- Series 9 XU9210 (65")
- Verified purchase
Happy with our TV
We ordered a 65 inch Kogan TV Series 9 XU9210. We are really happy. It works with all the apps. We have been enjoying the footy, Netflix, Amazon Prime, Stan and the normal channels on it.
Easy to download apps.. Was pretty easy to set up. Picture is great. Delivery guy was nice. Took a bit of time to get delivered, but Kogan sent us a voucher to make up for it. Whenever I have spoken to Kogan they have got back to me in prompt fashion and I've been happy, very happy with those interactions. I would buy another TV from Kogan.
Happy with t...Read more
he operating system and the apps. Happy with the features and controls and its performance. Everything we watch is through the internet as we don't have it hooked up to a TV outlet. Wireles connectivity is good. Has enough HDMI ports for what we have wanted to do so far. Sound quality is okay. We plan on buying a soundbar. We bought our TV on one of those days were Kogan offers 5% off storewide if you buy it that day and got free shipping. We had our first family movie night with this TV on the weekend and the kids loved it. So did we.Purchased in September 2020 at Kogan.com for A$806.00.
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Find out how Kogan Series 9 XU9210 compares to other 4K Ultra HD TVs
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howseowPerth, WA
- 3 reviews
- 2 likes
picture quality not sharp and color too dull
Received the tv on 2nd Sept'20.
overall, i'm happy with the tv. but the picture quality was not up to my expectation or stated in the specification. I have tried to adjust but to no avail. please advise on the setting so that the picture quality can be sharper and the color is brighter. thank you.
Purchased in July 2020 at Kogan.com for A$1,079.00.
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TiaGreater Melbourne (Inner), VIC
- 4 reviews
- 1 like
- Series 9 XU9210 (55")
- Verified purchase
Great for the price
I paid $499 for the tv. And I think it's great for the price. I've had it since June with no issues. Keep in mind it's $499. The delivery was fast as well. Ordered on a Thursday got here on a Monday. Only thing I have an issue with is the voice thing on the remote but that doesn't bother me. I will be getting another TV soon and this one will go into the bedroom.
Purchased in June 2020 at Kogan.com for A$499.00.
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XLPGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 1 like
- Series 9 XU9210 (70")
- Verified purchase
Faulty TV
There was approximately 50% backlight bleed which made it awful to watch on.
Every 5 or so times I turned the TV on, there was absolutely no response at all, even though the standby button indicated that the TV was on. This required turning it off at the main switch, and waiting for the TV reset, which is not ideal.
Sent it back for a replacement with no issues, however that was at the beginning of August, and I won't be expected to receive a replacement under the end of September.
Extremely poor form on Kogan's end - if they didn't have any in...Read more
Purchased in July 2020 for A$1,079.00.
1 comment
RossKogan
Hi,
Thank you for letting us know about your experience.... Read more
We are sorry that you have been dissatisfied with the resolution of your issue. Our Help Desk works hard to provide the best resolutions available in line with our Terms and Conditions. Please continue to respond to the emails you have been receiving from our Help Desk and we will be happy to assist you in resolving this issue.Similar opinion? Write a review on ProductReview.com.au!
Poor quality and customer service
Remote failed after one month. TV lasted slightly longer before the screen died. Kogan customer service is non-existent. Impossible to speak to anyone and no response to initial email after a week. Avoid.
Purchased at Kogan.com for A$400.00.
2 comments
RossKogan
Hi Mathew, thank you for letting us know about your experience.
We are sorry that you have been disappointed by your interactions with our Help Desk. We take the timeliness and quality of our Custome... Read more
r Service very seriously and this has been passed onto the relevant team for investigation.Hi Ross
Thank you for responding to my review. 15 days and counting and still no response let alone a resolution. I have not received any emails other than spam to my nominated accounts and I have ha... Read more
ve checked all folders. I eagerly await your reply as I enter my second month without a television.Similar opinion? Write a review on ProductReview.com.au!
Hernán C.Greater Melbourne (Metropolitan), VIC
- 4 reviews
- 2 likes
The wireless connectivity is bad
It is a nice tv but the wireless connectivity is bad: the same shows I see on my phone or laptop have problems on the TV. Is not worth it. Buy a decent brand like Samsung or Sony.
Purchased in June 2020 at Kogan.com for A$399.00.
1 comment
RossKogan
Hi, thank you for letting us know about your experience. We are sorry that you have been disappointed by your interactions with our Help Desk. We take the timeliness and quality of our Customer Servic... Read more
e very seriously and this has been passed onto the relevant team for investigation. If you have not already and you have any questions or concerns about your products, please contact our Help Desk for technical and warranty assistance here: https://www.kogan.com/au/help/.Similar opinion? Write a review on ProductReview.com.au!
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4.1(13)Greg CSydney, NSW
- Series 9 XU9210 (55")
- Verified purchase
Very poor quality product and support
I have been a supporter of Kogan products for some time and have mostly found them to be of decent quality for the price. On 7 June 2020 I purchased a Kogan 55" Smart HDR 4K UHD LED TV Android TV™ (Series 9, XU9210). It was delivered 3 days later which impressed me. I set it up and had problems connecting the bluetooth remote - it told me it was connected successfully but the Google Assistant would not work with the microphone. I also could not watch 4K Foxtel channels as it told me my TV was not compatible. I reported the problem to Kogan Hel...Read more
p Desk and I was able to watch 4K channels with a change to options. I was reasonably happy with the response I received from the Help Desk but, because each of the many tests that they asked me to perform (which I had already tried before contacting them) it took 19 days for Kogan to agree to take my TV back and send to a repair agent. 3 days after my TV arrived at the repair agent I tried to find out how long it might be before I get any answers but the repair agent did not respond. I then contacted Kogan Help Desk and they got onto the repairer and told me that they would arrange a replacement TV as it had been assessed as faulty. On 9 July I received a new TV which I set up and everything seemed to work perfectly. 3 days later the remote for the new TV stopped working - good batteries but no response to any buttons. I again reported this to the Kogan Held Desk so I will see what happens now. I am close to asking for a refund. I will update as I get a response. Update #1 - Received an email from Help Desk asking me to do basic tests again (take batteries out, hold power button for 10 seconds) - same result as when I did it before reporting. Update #2 - Another 24 hours without use of the TV and no response to my emails so I sent another request for update to the Help Desk Update #3 - Another 24 hours and no response to my emails so I sent another email asking for my issue to be escalated to someone who could cause something to happen. I also created a second support ticket asking for action on my previous support request and got an instant reply stating that they were experiencing extremely high volumes of requests and to be patient. Update #4 - Another 24 hours and I get a message from the Help desk telling me there is a problem with my model TV and offering me a $20 credit if I am willing to keep the TV until it is resolved. No mention of the remote that is now the problem. I send another email about the dead remote. This review has been in mediation now for several days and I have not had any response from Kogan. Update #5 Another 24 hours with no response from Kogan Help Desk. I have now asked for a refund of purchase price + shipping and told them that I planned on putting in a report to NSW Fair Trading if I did not get a positive reply to my numerous emails in 2 days.Purchased in June 2020 at Kogan.com.
4 comments
Still no action or reply
RossKogan
Hi Greg, thank you for letting us know about your experience.
We are sorry that there has been a delay in your resolution being provided. Our Help Desk staff are working hard to resolve this case for you.... Read more
Please continue to respond to the emails you have been receiving from our Help Desk and we will be happy to assist you in resolving this issue.Finally I received a refund from Kogan but they did not include the $46.99 shipping costs included in the purchase. I had no choice to pick up and avoid shipping costs so they should have been include... Read more
d in the refund amount. I have requested a refund of the shipping costs.Similar opinion? Write a review on ProductReview.com.au!
Find out how Kogan Series 9 XU9210 compares to other 4K Ultra HD TVs
Know better, choose better.
PollyfodderNorth Queensland, QLD
- 37 reviews
- 152 likes
- Series 9 XU9210 (43")
- Verified purchase
Kogan Series 9 XU9210 43" TV Reasonable picture quality for its price. No mount screws included (two different types).
This review is in two parts.
First part relates to delivery, the second THE TELEVISON.
------------------
DELIVERY:
Was supposed to be dispatched on 15 June 2020.
Still not dispatched on Mon 22 June, even after being told by [name removed] that it was going to be dispatched from Brisbane on the 15th?
Contacted [name removed] again on 22 June and was told that due to "receipting issues" the TVs are not in Brisbane but are now in their Melbourne warehouse!
The Kogan Series 9 XU9210 43" television was finally dispatched from Melbourne on 23 june and arrived in and dispatched from Rocklea Brisbane on 25 June!...Read more
Arrived in Townsville at the depot on Monday 29 June. One finally received the Kogan Series 9 XU9210 43" Television today 02 July, 4 days after estimated delivery date, 4 days after it arrived 8.3km away at the depot! Apparently their agent up here only delivers for Allied Express a one day or couple of days a week! And Townsville is a major garrison City, so one wonders what other folk in regional areas must put up with! ------------------ Now for the purpose of one's review, THE Kogan Series 9 XU9210 43" TELEVISION. As always, one is purely reviewing the product, and only THE PRODUCT without any bias for or against Kogan which one must declare is not at all happy with given one's recent experiences! As was the case with the other Kogan television, it was well packaged in a double carton! Alot of thought has gone into the designing of these television's packaging and the padding within! Thus far one cannot complain about the Kogan Series 9 XU9210 43" TV picture quality of this television, it's not bad at all! The Kogan Series 9 XU9210 43" TV has both Dolby vision and Dolby audio however the left side speaker does not want to work for some reason. The colour and contrast are well balanced, and the backlight and brightness work well in unison together delivering true black as one would expect. It has very good advanced control settings for colour etc. Kogan Series 9 XU9210 43" TV also has voice control. Hopefully Kogan will incorporate GOOGLE SEARCH and GMAIL featured in other brand smart TVs into its next update, along with visuals of movie files in its media player menu. This Kogan Series 9 XU9210 43" TV with its Dolby Audio DOES play WAV files and FLAC files as well as the standard mp3s. Kogan Series 9 XU9210 43" TVs remote control is adaquate however getting out of different areas such as settings and USB and Apps etc is a process that tears away at ones patience, as with my Sony's one only has to hit Source, or guide or settings and there you are, not having to hit a back button then guide button or settings button or whatever. Kogan Series 9 XU9210 43" TV handles TWO (2) one terabyte movie hard drives pretty well via the USB Ports, which is a bonus for a cheap TV as one's two expensive Sony KD-85X8500G TVs (at 3 times the price) with all their brand name pomp and hype STRUGGLE with just ONE of same hard drives! See ones reviews of the expensive Sony's in here! Kogan Series 9 XU9210 43" TV has the standard USB and HDMI and earphone connections though one would be a wee bit concerned if there ever was a need to attach the plastic feet. Also worth noting is Kogan Series 9 XU9210 43" TV television did no come with the screws used for mounting! Bit of a pain in the youknowwhat considering you need TWO DIFFERENT screws! This new bubby Kogan Series 9 XU9210 43" TV is going in the kitchen and being a smart TV can go online to watch Netflix and Foxtel as well as being used as a monitor for the CCTV, and the other lil (non smart) Kogan one got the other week is going upstairs solely for the CCTV system. Other than the DELIVERY FIASCO and the TV speaker, everything else on the Kogan Series 9 XU9210 43" TV seems to work fine and is adaquate for the $$$ spent. So far so good (holding ones breath). Update: Spoke too soon, have just added a video (below). Can you believe this... Not only do Kogan NOT SUPPLY the mounting screws with their TVs (worth a few lousy cents) like REPUTABLE BRANDS, the top mounting screw holes on the Kogan Series 9 XU9210 43" TV are sunk in that far the standard screws cannot even get in far enough to grab hold of the thread! One needs TWO different screws, two standard TV mounting screws for the bottom and two M6 x 35mm for the top (available at Bunnings) Item: SFA408 for phillips head top or Item: SCR028 for the cap screw type. Thought one would mention this because there is nothing about the mounting screws one needs in the instruction booklet. One will continue to update this review in due course.Purchased in June 2020 at Kogan.com for A$459.00.
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Peter GMetropolitan Adelaide, SA
- 14 reviews
- 10 likes
- Series 9 XU9210 (55")
- Verified purchase
Not bad for a low-priced 4K TV, not really suitable for Gaming however
Ordering and Delivery:
I bought the new Kogan 55 Smart HDR 4K UHD LED TV (Series 9, XU9210) after trying to order a TV from JB HiFi which JB claimed was in stock locally yet after purchasing they told me it'd be a month before they'd deliver it.. So I got a refund from them and bought the Kogan TV from Kogan online. Bought on the 16th June, for some reason the order wasn't sent to the warehouse for dispatch until June 22nd a week later, but the TV was delivered on June 23rd so it wasn't too long to wait at least.
Putting it Together:
When the ...Read more
Purchased in June 2020 for A$499.00.
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ImranGreater Melbourne (Outer), VIC
Horrible experience
Bought on line after reading Kogan product description. I thought it will be a good purchase at a very good price. But very disappointing. First, it did not arrive until one week after when it was due. It was a birthday gift. Then first thing I noted after taking out of box , the legs were wobbly ,not fitting well. The screen still had a bluish white glow even after it was turned off. Picture quality which you expect as a 4 k TV is no way near even HD quality .
Why do Kogan claim something which is so wrong. Sound quality is below average. My 1...Read more
Purchased in June 2020 for A$420.00.
1 comment
RossKogan
Hi Imran, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product you ordered from us. Our buying team works hard to provide the best quality prod... Read more
ucts at the best prices for our customers and we stand by them.Similar opinion? Write a review on ProductReview.com.au!
Sean E.Metropolitan Adelaide, SA
- 4 reviews
- Series 9 XU9210 (55")
- Verified purchase
Great bedroom tv
Great bedroom tv. Android OS makes streaming a breeze. Good quality sound & picture, at least equal to tv's selling for three times the price. Quick access remote to Netflix and other apps.
Purchased in June 2020 at Kogan.com for A$499.00.
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Anne GreenSydney, NSW
- 3 reviews
an Excellent tV
The first one was not very good parts fell off it Informed Kogan service department They sent another it had problems The head of complaints dealt with us personnally and replaced the TV and it is perfect all at no extra cost to us
Purchased in March 2019 for A$640.00.
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Questions & Answers
Big Geoffreyasked
Can you stream Foxtel on this tv
2 answers
Hi Big Geoffrey, I haven't bothered with Foxtel myself but Google Play store is accessible from the TV and Foxtel apps are available but you would have to check with Fox to get your answer because from the comments some people have had probs with the App. Good luck.
Leon
That being the case, I’ll give that TV the flick. Thanks.
Gary Masked
what is the difference between a 55" series 9 xu9210 tv and a 55" series 9 xu9210 tv?
No answers
janasked
The unit will not select TV channels; we, tried different outlets as we have a number of this type of model and the cables are correct; Antenna works it is just the channels selection will go right through but not select any channels; it seems it is a faulty TV. The TV has been mounted on the wall by a professional Electrician / TV installer (not me) and he cannot even get it to work; Will you reply or advise.
1 answer
The remotes are very dicey - do the test on the support site and put in a support ticket. Be prepared for many back and forth emails before they accept the fault.
Details
Kogan Series 9 XU9210 (55")3.3(15) | ||||||
|---|---|---|---|---|---|---|
| Category | 4K Ultra HD TVs | 4K Ultra HD TVs | 4K Ultra HD TVs | 4K Ultra HD TVs | ||
| Price (RRP) | A$649.00 | A$749.99 | A$999.99 | A$1,499.00 | ||
| Screen Size | 50" | 55" | 65" | 70" | ||
| Screen Type | LED/LCD | LED/LCD | LED/LCD | LED/LCD | ||
| Type of TV | HDR Compatible and Smart TV | HDR Compatible and Smart TV | HDR Compatible and Smart TV | HDR Compatible and Smart TV | ||
| Energy Rating | 5 star(s) | 5 star(s) | 4.5 star(s) | 5 star(s) | ||
| Wireless Options | Bluetooth and Wi-Fi | Bluetooth and Wi-Fi | Bluetooth and Wi-Fi | Bluetooth and Wi-Fi | ||
| Refresh Rate | 50/60Hz | 50/60Hz | 50/60Hz | 50/60Hz | ||
| Number of HDMI Ports | 4 | 4 | 4 | 4 | ||
| Number of USB Ports | 2 | 2 | 2 | 2 | ||
| Wall Mountable | Yes | Yes | Yes | Yes | ||
| Weight | 9.6 kg | 13.8 kg | 18.5 kg | 24.5 kg | ||
| Operating System | Android TV | Android TV | Android TV | Android TV | ||
| Dimensions (without stand) | 650 x 1127 x 94 mm | 723 x 1241 x 85 mm | 831 x 1449 x 82 mm | 904 x 1564 x 76 mm | ||
| Dimensions (with stand) | 698 x 1127 x 203 mm | 773 x 1252 x 203 mm | 891 x 1449 x 240 mm | 974 x 1564 x 302 mm | ||
| Manufacturer Warranty | 1 year(s) | 1 year(s) | 1 year(s) | 1 year(s) | ||
| Manual | Download manual | Download manual |
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RossKogan
Hi, thank you for letting us know about your experience. We are sorry that there have been delays in your order reaching you. We take the timeliness of our deliveries seriously and your feedback has b... Read more
een passed onto the relevant team for investigation. Please continue to respond to the emails you have been receiving from our Help Desk and we will be happy to assist you in resolving this issue.