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4K Ultra HD TVs Buying Guide
Our buying guide will explain which type of 4k ultra hd tv would suit you most, how much you can expect to pay for one, and which features are worth looking out for.
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Hernán C.Greater Melbourne (Metropolitan), VIC
The wireless connectivity is bad
It is a nice tv but the wireless connectivity is bad: the same shows I see on my phone or laptop have problems on the TV. Is not worth it. Buy a decent brand like Samsung or Sony.
Purchased in June 2020 at Kogan.com for A$399.00.
1 comment
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Greg CSydney, NSW
- Series 9 XU9210 (55")
- Verified purchase
Very poor quality product and support
I have been a supporter of Kogan products for some time and have mostly found them to be of decent quality for the price. On 7 June 2020 I purchased a Kogan 55" Smart HDR 4K UHD LED TV Android TV™ (Series 9, XU9210). It was delivered 3 days later which impressed me. I set it up and had problems connecting the bluetooth remote - it told me it was connected successfully but the Google Assistant would not work with the microphone. I also could not watch 4K Foxtel channels as it told me my TV was not compatible. I reported the problem to Kogan Hel...Read more
p Desk and I was able to watch 4K channels with a change to options. I was reasonably happy with the response I received from the Help Desk but, because each of the many tests that they asked me to perform (which I had already tried before contacting them) it took 19 days for Kogan to agree to take my TV back and send to a repair agent. 3 days after my TV arrived at the repair agent I tried to find out how long it might be before I get any answers but the repair agent did not respond. I then contacted Kogan Help Desk and they got onto the repairer and told me that they would arrange a replacement TV as it had been assessed as faulty. On 9 July I received a new TV which I set up and everything seemed to work perfectly. 3 days later the remote for the new TV stopped working - good batteries but no response to any buttons. I again reported this to the Kogan Held Desk so I will see what happens now. I am close to asking for a refund. I will update as I get a response. Update #1 - Received an email from Help Desk asking me to do basic tests again (take batteries out, hold power button for 10 seconds) - same result as when I did it before reporting. Update #2 - Another 24 hours without use of the TV and no response to my emails so I sent another request for update to the Help Desk Update #3 - Another 24 hours and no response to my emails so I sent another email asking for my issue to be escalated to someone who could cause something to happen. I also created a second support ticket asking for action on my previous support request and got an instant reply stating that they were experiencing extremely high volumes of requests and to be patient. Update #4 - Another 24 hours and I get a message from the Help desk telling me there is a problem with my model TV and offering me a $20 credit if I am willing to keep the TV until it is resolved. No mention of the remote that is now the problem. I send another email about the dead remote. This review has been in mediation now for several days and I have not had any response from Kogan. Update #5 Another 24 hours with no response from Kogan Help Desk. I have now asked for a refund of purchase price + shipping and told them that I planned on putting in a report to NSW Fair Trading if I did not get a positive reply to my numerous emails in 2 days.Purchased in June 2020 at Kogan.com.
4 comments
Still no action or reply
Ross x.Kogan
Hi Greg, thank you for letting us know about your experience.
We are sorry that there has been a delay in your resolution being provided. Our Help Desk staff are working hard to resolve this case for you.... Read more
Please continue to respond to the emails you have been receiving from our Help Desk and we will be happy to assist you in resolving this issue.Finally I received a refund from Kogan but they did not include the $46.99 shipping costs included in the purchase. I had no choice to pick up and avoid shipping costs so they should have been include... Read more
d in the refund amount. I have requested a refund of the shipping costs.Similar opinion? Write a review on ProductReview.com.au!
Other 4K Ultra HD TVs
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4.4(267)LG OLED C7T Series
4.4(96)Samsung Series 7 NU7100
4.0(64)Sony X7000E Series
3.8(105)PollyfodderNorth Queensland, QLD
- 37 reviews
- 154 likes
- Series 9 XU9210 (43")
- Verified purchase
Kogan Series 9 XU9210 43" TV Reasonable picture quality for its price. No mount screws included (two different types).
This review is in two parts.
First part relates to delivery, the second THE TELEVISON.
------------------
DELIVERY:
Was supposed to be dispatched on 15 June 2020.
Still not dispatched on Mon 22 June, even after being told by [name removed] that it was going to be dispatched from Brisbane on the 15th?
Contacted [name removed] again on 22 June and was told that due to "receipting issues" the TVs are not in Brisbane but are now in their Melbourne warehouse!
The Kogan Series 9 XU9210 43" television was finally dispatched from Melbourne on 23 june and arrived in and dispatched from Rocklea Brisbane on 25 June!...Read more
Arrived in Townsville at the depot on Monday 29 June. One finally received the Kogan Series 9 XU9210 43" Television today 02 July, 4 days after estimated delivery date, 4 days after it arrived 8.3km away at the depot! Apparently their agent up here only delivers for Allied Express a one day or couple of days a week! And Townsville is a major garrison City, so one wonders what other folk in regional areas must put up with! ------------------ Now for the purpose of one's review, THE Kogan Series 9 XU9210 43" TELEVISION. As always, one is purely reviewing the product, and only THE PRODUCT without any bias for or against Kogan which one must declare is not at all happy with given one's recent experiences! As was the case with the other Kogan television, it was well packaged in a double carton! Alot of thought has gone into the designing of these television's packaging and the padding within! Thus far one cannot complain about the Kogan Series 9 XU9210 43" TV picture quality of this television, it's not bad at all! The Kogan Series 9 XU9210 43" TV has both Dolby vision and Dolby audio however the left side speaker does not want to work for some reason. The colour and contrast are well balanced, and the backlight and brightness work well in unison together delivering true black as one would expect. It has very good advanced control settings for colour etc. Kogan Series 9 XU9210 43" TV also has voice control. Hopefully Kogan will incorporate GOOGLE SEARCH and GMAIL featured in other brand smart TVs into its next update, along with visuals of movie files in its media player menu. This Kogan Series 9 XU9210 43" TV with its Dolby Audio DOES play WAV files and FLAC files as well as the standard mp3s. Kogan Series 9 XU9210 43" TVs remote control is adaquate however getting out of different areas such as settings and USB and Apps etc is a process that tears away at ones patience, as with my Sony's one only has to hit Source, or guide or settings and there you are, not having to hit a back button then guide button or settings button or whatever. Kogan Series 9 XU9210 43" TV handles TWO (2) one terabyte movie hard drives pretty well via the USB Ports, which is a bonus for a cheap TV as one's two expensive Sony KD-85X8500G TVs (at 3 times the price) with all their brand name pomp and hype STRUGGLE with just ONE of same hard drives! See ones reviews of the expensive Sony's in here! Kogan Series 9 XU9210 43" TV has the standard USB and HDMI and earphone connections though one would be a wee bit concerned if there ever was a need to attach the plastic feet. Also worth noting is Kogan Series 9 XU9210 43" TV television did no come with the screws used for mounting! Bit of a pain in the youknowwhat considering you need TWO DIFFERENT screws! This new bubby Kogan Series 9 XU9210 43" TV is going in the kitchen and being a smart TV can go online to watch Netflix and Foxtel as well as being used as a monitor for the CCTV, and the other lil (non smart) Kogan one got the other week is going upstairs solely for the CCTV system. Other than the DELIVERY FIASCO and the TV speaker, everything else on the Kogan Series 9 XU9210 43" TV seems to work fine and is adaquate for the $$$ spent. So far so good (holding ones breath). Update: Spoke too soon, have just added a video (below). Can you believe this... Not only do Kogan NOT SUPPLY the mounting screws with their TVs (worth a few lousy cents) like REPUTABLE BRANDS, the top mounting screw holes on the Kogan Series 9 XU9210 43" TV are sunk in that far the standard screws cannot even get in far enough to grab hold of the thread! One needs TWO different screws, two standard TV mounting screws for the bottom and two M6 x 35mm for the top (available at Bunnings) Item: SFA408 for phillips head top or Item: SCR028 for the cap screw type. Thought one would mention this because there is nothing about the mounting screws one needs in the instruction booklet. One will continue to update this review in due course.
Purchased in June 2020 at Kogan.com for A$459.00.
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Find out how Kogan Series 9 XU9210 compares to other 4K Ultra HD TVs
Know better, choose better.
Peter GMetropolitan Adelaide, SA
- 11 reviews
- 9 likes
- Series 9 XU9210 (55")
- Verified purchase
Not bad for a low-priced 4K TV, not really suitable for Gaming however
Ordering and Delivery:
I bought the new Kogan 55 Smart HDR 4K UHD LED TV (Series 9, XU9210) after trying to order a TV from JB HiFi which JB claimed was in stock locally yet after purchasing they told me it'd be a month before they'd deliver it.. So I got a refund from them and bought the Kogan TV from Kogan online. Bought on the 16th June, for some reason the order wasn't sent to the warehouse for dispatch until June 22nd a week later, but the TV was delivered on June 23rd so it wasn't too long to wait at least.
Putting it Together:
When the ...Read more
Purchased in June 2020 for A$499.00.
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ImranGreater Melbourne (Outer), VIC
Horrible experience
Bought on line after reading Kogan product description. I thought it will be a good purchase at a very good price. But very disappointing. First, it did not arrive until one week after when it was due. It was a birthday gift. Then first thing I noted after taking out of box , the legs were wobbly ,not fitting well. The screen still had a bluish white glow even after it was turned off. Picture quality which you expect as a 4 k TV is no way near even HD quality .
Why do Kogan claim something which is so wrong. Sound quality is below average. My 1...Read more
Purchased in June 2020 for A$420.00.
1 comment
Ross x.Kogan
Hi Imran, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product you ordered from us. Our buying team works hard to provide the best quality prod... Read more
ucts at the best prices for our customers and we stand by them.Similar opinion? Write a review on ProductReview.com.au!
Sean E.Metropolitan Adelaide, SA
- 4 reviews
- Series 9 XU9210 (55")
- Verified purchase
Great bedroom tv
Great bedroom tv. Android OS makes streaming a breeze. Good quality sound & picture, at least equal to tv's selling for three times the price. Quick access remote to Netflix and other apps.
Purchased in June 2020 at Kogan.com for A$499.00.
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Anne GreenSydney, NSW
- 3 reviews
an Excellent tV
The first one was not very good parts fell off it Informed Kogan service department They sent another it had problems The head of complaints dealt with us personnally and replaced the TV and it is perfect all at no extra cost to us
Purchased in March 2019 for A$640.00.
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Not Happy
So I bought my Kogan tv January 2020 $529 + free delivery. Good quick delivery. But problems started straight away , the Live tv channels I kept losing channels after turning off tv at night. And would have to reset manually to find channels again. This happened for a month. Now all the time if I go to watch a show’s on Netflix, Foxtel or Prime Video, it just tries to load gives up and returns to home screen. I cancelled Netflix because I couldn’t even scroll through and look at what shows were available, the remote just freezes up. And the...Read more
n returns back to home screen. This happens with Foxtel as well, remote won’t let me scroll up and down on live tv to see what’s on. So now I only watch 7,9,10... channels I give up, my internet has no problems we have other tv’s and computers in house never any problems with buffering on them. So I can’t recommend Kogan tv.Purchased in January 2020 at Kogan.com for A$529.00.
1 comment
Ross x.Kogan
Hi Karen, thank you for letting us know about your experience.
We are sorry to hear that you are having issues with your TV. As we are constantly striving to improve, your feedback is always appreciated.... Read more
Please continue to respond to the emails you have been receiving from our Help Desk and we will be happy to assist you in resolving this issue.Similar opinion? Write a review on ProductReview.com.au!
AndrewSydney, NSW
- 3 reviews
- 9 likes
- Series 9 XU9210 (65")
- Verified purchase
Great Choice
It is a great choice of TV for the price. Very Happy! It has easy access to you tube & netflix, it has nice clear picture and is easy to set up.
Purchased in January 2020 at Kogan.com for A$799.00.
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The reviewer stated that an incentive was offered for this review
Find out how Kogan Series 9 XU9210 compares to other 4K Ultra HD TVs
Know better, choose better.
AzzbotSydney, NSW
- 6 reviews
- 6 likes
This one works!!! - REFURBISHED MODEL
This is the replacement I received after returning first one after it failed in the first 72 hours.
On replacement I had the option of brand new or save a little bit and receive a refurbished model.
The answer is refurbished as it has been tested and fixed locally before being sent out to consumer. The brand new tvs aren’t being made properly overseas which I’m sure has been very frustrating for the Kogan brand.
I have not had an issue with this tv. Android System. I have no tv aerial so all my free to air is streamed via apps from the google...Read more
play store (7;9;10 etc).. then all streaming services, YouTube, google search and browser. It’s all connected with a Bluetooth keyboard and Bluetooth headset. So far, so good.... I will update at the 12 month mark.
Purchased in February 2020 at Kogan.com for A$390.00.
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kedireturnsGreater Melbourne (Outer), VIC
- Series 9 XU9210 (50")
- Verified purchase
Had to Replace 3 TVs back to back, still faulty. Lost patience, and now returned. No more Kogan TVs.
This TV would've been a great bang for the buck, IF it actually did what it's supposed to.
I'll tell you what problems I had with the 3 TVs of the same model which were replaced one by one, before I lost patience and just told them to give me a full refund.
The 1st TV:
- The Standby light was on even when the TV is On.
- The Stand the TV came with is faulty.
The replacement (2nd TV):
- Standby light still on when the TV is on.
- Blooming on the TV on the right side. This is very noticeable in dark scenes or movies.
The replacement again! (3rd TV): ...Read more
Purchased in January 2020 at Kogan.com for A$460.99.
2 comments
Ross x.Kogan
Hi, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product you ordered from us. Our buying team works hard to provide the best quality products a... Read more
t the best prices for our customers and we stand by them.I have already been in contact with the help desk since months. This is not a help desk issue, this is a quality issue of TVs themselves. I’ve never had a problem with Kogan help desk. But products ar... Read more
e what speak at the end of the day as I’m sure you know. I request you to offer an upgraded/working model for customers of this model, if you truly want to help customers who had bad experiences. Otherwise it’s just empty words.Similar opinion? Write a review on ProductReview.com.au!
ScottHunter Region, NSW
- 9 reviews
- 4 likes
- Series 9 XU9210 (50")
- Verified purchase
New Kogan Smart TV
Purchase and delivery was very easy and very prompt (3days) and delivered right to my front entrance without any delay during bush fire road closure times in January.The tv IS high def just as advertised.Awesome picture and easy to use.
Purchased in January 2020 at Kogan.com for A$399.00.
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RocutusSydney Surrounds, NSW
- 3 reviews
- 6 likes
A good TV for its pricing point, features and functionality
I have had this TV for about 4 weeks now and have found it to be reliable and feature packed.
It was delivered two days after purchasing and came out of the box without any damage or issue.
Positives about the TV:
* Price (without a doubt from a pricing point its hard to beat)
* Features - most of the streaming services (except for Disney+) were already installed. Installing other apps were straight forward and quick.
* Quick access to my NAS and content.
* Connecting to my WiFi service was effort free.
* Picture quality is quite good and better than I expected.
* Fast boot up time from cold start (ie when you switch it off and on from the wall plug)...Read more
Purchased in January 2020 at Kogan.com for A$499.00.
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Dwayne C.South East Queensland, QLD
- 17 reviews
- 15 likes
- Series 9 XU9210 (55")
- Verified purchase
Decent for a cheap TV
Admittedly, I had read up on Kogan's TV's prior to purchasing and they don't seem to have the best reputation. They had a decent deal where the 55" XU9210 was on sale for $469 from $699. We wanted a cheap second TV for the house, Android TV was a requirement for the apps and because we have kids who love Disney+, Netflix, Stan and so on.
We did a bit of research and there are no Android-based smart TV's in this price range. The closest I found was a TCL one and it was substantially more than the Kogan. We decided to take the plunge, from order...Read more
to delivery it took three days which is impressive. We have had the TV about a week now, so maybe there could be problems later (who knows). But, as I write this the TV is on and it is working well. The biggest and most noticeable downside is the sound, it's honestly terrible. I am not an audiophile by any means, but the sound is tinny. I ended up buying a Kogan soundbar to go along with it (a soundbar is absolutely needed, even if you're not an audio snob). Picture quality is about what you would expect. Out-of-the-box, it isn't great. However, take the time to properly set the TV up and this panel looks really decent. I think Kogan uses Samsung panels in their TV's, not sure what panel specifically, but after some setup, it looks great. In terms of responsiveness, I am impressed. Bootup is quite snappy (after initial setup), apps open almost instantly. Performance is great navigating through the apps themselves and thus far, no crashes of any kind either. Stability-wise, the TV seems to be holding up. It has been on for at least 6 hours per day the last week or so. Stays connected to the Wifi and no dropouts either.Purchased in February 2020 for A$469.00.
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IanTasmania
- 16 reviews
- 9 likes
- Series 9 XU9210 (50")
- Verified purchase
Do Not Buy any TV from Kogan
This must be the worst company and TV ever. this is the second TV which is still not working the first one had a cracked screen and the replacement one wont turn on this is 6 weeks from the original order, the customer has no way of contacting Kogan via phone only email i have been waiting days and days for a call to collect the second broken TV and be replaced with a third WORKING TV we Hope, i find the whole experience very frustrating DO NOT BUY ANY TVS FROM KOGAN i don't believe anyone actually exists at the office even the responce they sent looks computer generated
Purchased in January 2020 at Kogan.com for A$530.00.
2 comments
Ross x.Kogan
Hi Ian, thank you for letting us know about your experience.
We are sorry that you have been disappointed by your interactions with our Help Desk. We take the timeliness and quality of our Customer S... Read more
ervice very seriously and this has been passed onto the relevant team for investigation.can't believe after what i said you still ask me to respond to you via emails that says it all does Kogan actually have phones ?????
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Find out how Kogan Series 9 XU9210 compares to other 4K Ultra HD TVs
Know better, choose better.
Sydney Customer
- 2 reviews
- 2 likes
Average picture, software is buggy
The picture is washed out
The software is buggy. Android tv is great but the implementation here hangs frequently and has other bugs.
The remote is awful, doesn't get a quick response.
Sound quality is poor, definitely needs a sound bar.
Purchased in November 2019 at Kogan.com for A$499.00.
1 comment
Ross x.Kogan
Hi, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product you ordered from us. Our buying team works hard to provide the best quality products a... Read more
t the best prices for our customers and we stand by them.Similar opinion? Write a review on ProductReview.com.au!
GavinNorthern Region, NSW
Needs work
Easy to set up.Remote control and Google assistant very slow to Respond. Remote control buttons not set out for ease of use. Apps crash. Picture quality is good for this price range tv. Sound quality is poor.
Purchased in December 2019 at Kogan.com for A$549.00.
1 comment
Ross x.Kogan
Hi, thank you for letting us know about your experience.
We are sorry that you are disappointed with the product you ordered from us. Our buying team works hard to provide the best quality products a... Read more
t the best prices for our customers and we stand by them.Similar opinion? Write a review on ProductReview.com.au!
Questions & Answers
janasked
The unit will not select TV channels; we, tried different outlets as we have a number of this type of model and the cables are correct; Antenna works it is just the channels selection will go right through but not select any channels; it seems it is a faulty TV. The TV has been mounted on the wall by a professional Electrician / TV installer (not me) and he cannot even get it to work; Will you reply or advise.
1 answer
The remotes are very dicey - do the test on the support site and put in a support ticket. Be prepared for many back and forth emails before they accept the fault.
janasked
tv channels will not tune in
No answers
Gwendoline Keeneasked
I recently purchased a 65" Kogan TV and while I am happy with the viewing quality etc., I am very frustrated that I cannot watch Gold Coast Channel 9 news at 5.30 each evening.
I have been able to get this channel on my older TV (also Kogan) and also my LG TV which is a few years old.
I would really appreciate knowing whether this is a fault with this TV or what is causing.
No answers
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Ross x.Kogan
Hi, thank you for letting us know about your experience. We are sorry that you have been disappointed by your interactions with our Help Desk. We take the timeliness and quality of our Customer Servic... Read more
e very seriously and this has been passed onto the relevant team for investigation. If you have not already and you have any questions or concerns about your products, please contact our Help Desk for technical and warranty assistance here: https://www.kogan.com/au/help/.